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 Review by drjp81 
Posted: 132 days ago
member for 3.9 years, 582 visits, last login: 1 days ago
 canada
 Contract price not specified.
 "Everything works as advertized"
 "They will change the TOS mid contract"
 "Unacceptable behavior"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have to say. I got a great deal with TELUS. And for it, I agreed to a 3 year contract. But wait, it hasn't been two full months that I have an agreement, TELUS goes and unilaterally changes the TOS.
This practice has to be stopped at all cost. In Canada it should be illegal to have a contract that can be changed by a single party at their sole discretion.
Followup comments:  Lemonion
join:2009-04-26
| Cell phone service review in internet review section? Assume this relates to your post about the Cell Phone Contract. Did the TOS state that they could be changed with notice when you signed up?
"Changes
These service terms (including any rates and charges) may be changed unilaterally by TELUS from time to time on at least thirty (30) days' notice to you, and such changes shall become effective once you use the service after such thirty (30) day period (which use shall be deemed conclusively to indicate acceptance of such changes)."
You should post a link to your forum post to give folks more background info and clarify which service you are talking about. Mobility division is different that the residential phone/internet/TV division.
Granted, I bet TOS are not much different there either. | |
| |
drjp81
join:2006-01-09
canada
 ·TELUS
·TekSavvy Solutions..
| Re: Cell phone service review in internet review section? Agreed. My service is mobility.
And the mention in a TOS that the TOS can unilaterally be changed by the grantor of the TOS makes an agreement moot in my opinion and makes it that much more outrageous in the first place. Should simply be unlawful.
For those interested in the reason of this negative review please head over to my poste here:
»[Mobility] WARNING: Change in TOS
--
Cheers! | |
| | | CR123
join:2006-11-04
Vancouver, BC
| Re: Cell phone service review in internet review section? said by drjp81 :And the mention in a TOS that the TOS can unilaterally be changed by the grantor of the TOS makes an agreement moot in my opinion and makes it that much more outrageous in the first place. Should simply be unlawful. Yeah, but why would you agree to a TOS that you think should be unlawful? I guess we could go around in circles with this... 
--
- The content of this post is my opinion, and does not reflect the opinions of my employer. - | |
| | | Lemonion
join:2009-04-26
| That's the problem right there.
The TOS states it can be changed with notice.
It's unfortunate you feel taken aback due to the TOS changing 2 months into a 3 yr contract.
Is the new TOS significantly different than the original one?
You don't have much of a case as you agreed to the original TOS that stated it could change at anytime.
As for the changes you stated (arbitration, user generated content, etc...) do they really impact your usage of this service.
If you feel so vehemently against it you can cancel and perhaps see if the cancellation fees can be waived (don't start cursing at them, be nice) and grab a new setup with another provider.
How do the other providers' TOS stand up to this one (bear in mind the new federal legislation enacted regarding deep pacted inspection - DPI).
At this point, you would be better off trying to a group of people to join you in class action suits or protest - posting here will only educate a few people about mobility TOS, and this is mainly an ISP forum. Are there cell phone forums you have posted in? | |
| | | 
Bor
@telus.net
| said by drjp81 :Agreed. My service is mobility. And the mention in a TOS that the TOS can unilaterally be changed by the grantor of the TOS makes an agreement moot in my opinion and makes it that much more outrageous in the first place. Should simply be unlawful. A contract can't allow one party to unilaterally amend it, at least not without offering some sort of out for the other party. If you don't like the new TOS, insist you want out of the contract without penalty. | |
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| Forums » comments on review of TELUS |
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 Review by joshb
UPDATED: 132 days ago
member for 3.7 years, 1301 visits, last login: a few hours ago
Calgary,AB
$140 per month (36 month contract)
 Telus
"solid speed, Good HD TV service"
"Install co-ordination...was very poor"
"slow and steady wins the race"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Well after moving out east for while and than coming back. I decided to give Telus another shot at the exact setup I tried before that landed up having major issues. This time though without any phone service. 1 dry DSL 6 meg line and 1 TV with 3 meg DSL. Plus I decided to add HD to the channel lineup. (not available before) I have to say so far I am very surprised at how well things have gone. Big improvement from before.
There's only been 3 problems so far. One on the day of install they split the 2 orders. Thankfully the one tech pickup the other work order and got both lines done. Otherwise that could have had a big problem. The only other issue so far was a mass outage that effected 150 + customer. Dslam failed or something.
The biggest problem though was just getting the orders in to get the service installed. Due to my accounts being split up in the system. It took 4 or 5 phone calls before it all got done. Thank goodness for the one guy who figured it. And new how fix it.
Overall big improvement.
Followup comments: | Forums » comments on review of TELUS |
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Review by katatak
UPDATED: 148 days ago
member for 5.8 years, 16 visits, last login: 146 days ago
Vancouver,BC
Contract price not specified.
"They're reliable, very few outages and the ones that happened were from man made disasters Telus couldn't have stopped."
"No one providing net access should also be a content provider, its a conflict of interest"
"Telus as good as it gets, when I hear the nightmares from other places I'm thankful for Telus"
| |
Overall, I'll have to wait and see about the speed. The speed tests are not that consistent. They're wildly disparate. I know the ones I have the best results from are the ones I know that Telus has direct lines to down south. To Silicon valley and points in California, none better, to the East coast is iffy. I gather ti may depend on the routes. I don't have much faith in the inadequate Canadian backbone for the Internet, I 'd get better speed routing through the US back bone. However I can't always tell how things are being routed so, again I'l have to reserve judgement.
I'll have to come back in a few months and re-review things to see how the playing field levels out. I want to try some streaming services that require good lines and they will likely be from the EU. so only time will tell.
cheers.
Katatak
Followup comments: | Forums » comments on review of TELUS |
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 Review by Loan Wolf
UPDATED: 179 days ago
member for 7.4 years, 2422 visits, last login: 2 days ago
Grande Cache,AB
$35 per month
 about 7 days
Telus
"You get just about everything that's advertised"
"Overall everything Works fairly relably"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Generally Installed within 1 to 2 Weeks.
You get the Quick Install Kit with a DSL Modem/Router Combo.
Dynamic IP
Works
In 3 years the connection has been down twice because of a Problem with Telus. Both Times it was fixed with in a couple hours.
Followup comments: | Forums » comments on review of TELUS |
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Review by MrBlack
Posted: 179 days ago
member for 7.8 years, 303 visits, last login: 60 days ago
Edmonton,AB
$43 per month
about 4 days
Telus
"Great speed. Consistent. Well priced."
"Offshore support is often unable to comprehend issues."
"If you're in a major city, get it. Beats Shaw hands down for consistency."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I've been a TELUS DSL user since 1998. There have been very few outages and the last one was probably a couple years ago and lasted less than half an hour. I'm currently on the 15Mbps Turbo package and couldn't be happier.
If you don't want packet inspection throttling your speeds, go with TELUS. It's consistent, reliable and beats Shaw hands down. I tried Shaw for a month in my location (Pleasantview area of Edmonton) and it was iffy. Often the speeds would slow down considerably in the evenings and torrenting is not worth doing.
Followup comments: | Forums » comments on review of TELUS |
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Review by Bartmole
UPDATED: 180 days ago
member for 1.6 years, 224 visits, last login: 35 days ago
undisclosed location
Contract price not specified.
Telus
"good service"
"No problem's"
| |
Considered Shaw. Ordered the 6 MB plan, used the 3 Mb before that and the 1.5 at one time, I think it's around $35.95 or $30.95 and purchased the 2 Wire router. Seamless installation, couldn't have been easier. There have never been any bad experience's except a couple of Broadband speed issue's and they were resolved quickly by phone and a service call.
Followup comments: | Forums » comments on review of TELUS |
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Review by chibisunsun
UPDATED: 222 days ago
member for 250 days, 40 visits, last login: 24 days ago
Vancouver,BC
$45 per month (36 month contract)
about 4 days
Telus
"Internet connected within 4 days from signing up"
"Laptop takes from 4-8 weeks to arrive"
| Pre Sales information:
Install Co-ordination:
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Services:
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(ratings match consensus)
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I signed up for a 3 yr contract with the Easy Pc Plan. The speed is high speed extreme up to 6.0 mbps for $45/month. I signed up online on March 26 and called to confirm, the telus rep. said March 31st was the earliest date to get connected. The modem arrived on March 30, I plugged it to my pc and the internet was working a day early.
I was told though that the laptop could take from 4-8 weeks to arrive. I'm crossing my fingers though and hoping that it is the SONY VAIO laptop that was advertised.....
Will update when I receive the laptop
UPDATE
Received the Sony Vaio laptop today (Apr 28), I received a tracking number at the Telus e-mail address. It shipped from Q-media Richmond, the rep I spoke to at Q-media said they don't allow pick ups. Which was okay since the shipping only took about 24 hours.
I'm satisfied with the laptop so far, although it came with a lot of bloatware. Just wanted to add that it comes with a webcam as well. The model number is Sony Vaio VGN-NS110E color is white.
Followup comments:
Some guy
@telus.net | Laptop deal I signed up for this as well, 3 year deal for a sony laptop, i was told 3-4 weeks. | |
| chibisunsun
join:2009-04-03
Calgary, AB | hi what part of canada are you in? | |
| | 
skilltom
join:2005-11-13
Fort St James, BC | Re: hi 6-8 weeks if there isn't screw up mine took 9weeks | |
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Review by NorthernMage
Posted: 228 days ago
member for 7 years, 212 visits, last login: 205 days ago
Victoria,BC
$19 per month (12 month contract)
about 6 days
Telus
"Constant speed, reliable, 24/7 Tech Support"
"Supplied Wireless Router drops out occasionally"
"Good product, good support, price protected for 12 months at $19.99"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Considered Shaw but didn't want nightly slowdown, Shaw infrastructure in area is older, Telus is new.
Ordered High Speed package and recieved 2Wire Wireless Router/Modem, worked well for a while and just replaced with Siemens 567 Modem. Speed was consistent around 2.8 Mbp but has gone up to 5.5 Mbps after the price protection was offered at $19.99.
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Review by Gilgoroth
Posted: 232 days ago
member for 300 days, 31 visits, last login: 8 days ago
Kamloops,BC
Contract price not specified.
"Great speeds, never been in an outage"
"Poor to average tech support"
"Far superior to Shaw, love the 15M"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Been trying to swap out the Siemens SE567 for a Speedtouch for some time. Tech support and sales outright refuse to do so.
Speeds are a solid 14M nearly all the time.
Affordable for the speed package I am receiving.
Followup comments: | Forums » comments on review of TELUS |
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Review by Calw
UPDATED: 234 days ago
member for 5.7 years, 1195 visits, last login: 16 days ago
Grande Prairie,AB
$30 per month (36 month contract)
about 3 days
Telus
"Service has being reliabile for the past 5 months."
"Nothing has ever come out of talking with Customer Service/Tech Support."
"I will be sticking with Telus as I do not have any other decent choices."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I had a good connection and good luck with Telus for many years (25+ years with AGT, BCTEL, and TELUS). Problems started around February 2008 with a slow connection and multiple disconnects. I could have done better with dial up at times. Called support repeatedly but many of my calls have been dropped while on hold. They admitted that there was a connectivity problem in my area and I have had 2 ETRs come and go. Now they say they have no idea when it will be repaired.
Update (Apr 19, 2009): It has been 5+ months since ADSL2 has come to my area and what a change. My connection has been great, no drop outs, good steady download speed, but had a bit of an upload problem. Thanks to TierX in the fourms, the upload problem was nicely fixed.
When we switched DSL service to ADSL2, we also changed the phone bundle on my account. It took 3 months to get the billing sorted out after switching and ended up the 3 months free as compensation for the repeated errors.
Attachments:
Followup comments:
DarkGaiaChaos
@telus.net
| Canada is doomed Customer Service: TELUS outsource the Phillipines. There are confirmed reports of French-Canadians from Montreal working graveyard shifts. Quality of customer service is very bad.
Tech Service: Not their fault, since the equipment used to operate ADSL is near obsolete and shitty. They are there to find a band-aid solution rather than a long-term solution.
Cost: Too much for too little. TELUS is running a monopoly. If only people opened their eyes and see what the ADSL companies from the overseas offered. It's much cheaper there too. At least capitalism is curbed there to ensure fair competition. Not in Canada because the government and the corps are only interested in running a monopoly.
Basically, Canada is screwed. | |
| | canuck84
join:2008-07-04
Edmonton, AB
 ·Shaw
| Re: Canada is doomed Frankly, if you are having a complicated issue I don't recommend calling in. Like you have said, dealing with agents who are foreign can sometimes have difficulty grasping technical issues, this is especially true if you have a good working knowledge of computers and/or networking.
Remember, you could always e-mail tech support by going here: »about.telus.com/cgi-bin/tcontactus.cgi or chat with an agent by going to this site: »www.telus.com/chat/
There are always options other than calling, while it may be too late for you, for the rest of you telus customers, try and keep that in mind. | |
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