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Review by SriAnanda 
Posted: 1.6 years ago
member for 1.6 years, 2 visits, last login: 1.6 years ago
 Coquitlam,BC
 Contract price not specified.
 "Good Service, but"
 "Never notify of CHEAPER prices!"
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Telus has dropped the price of their internet yet the company will not notify you that you are paying too much. This has been a standard practice even charging seniors $1000 for a $12 phone.
Take a good look at your bill and notice that you may be paying too much. The current price for EXTREME is the same as the old price for Enhanced.
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Review by bwhelen
Posted: 1.6 years ago
(review was emailed from domain telus.net)
v5x2g
$35 per month
 Telus
"consistant speed"
"automated handling of trouble calls"
 "I have no reason to change suppliers"
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I have used this service for several years and have found it to be of a
consistant speed. Difficulties, once past automated exchanges and
options, have been addressed promptly by humanoid operators.
Bill
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 Review by kaybertoss
UPDATED: 1.6 years ago
member for 9 years, 1612 visits, last login: 1 days ago
Canada
$35 per month (12 month contract)
 about 5 days
Telus
"Very solid and reliable"
"None really after a year"
"Great service and connection"
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Left Shaw as our internet provider and signed up for a bundle deal with TV, land line, long distance and internet, could not be happier.
We are 4 blocks away from a major CO so we are seeing near max advertised speeds. had the 1.5 service at first but decided to upgrade to the 3.0 service. We are getting about 2.9 down and 800 up.
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Review by bubbles2
UPDATED: 1.6 years ago
member for 1.6 years, 1 visits, last login: 1.6 years ago
Edmonton,AB
$36 per month (12 month contract)
about 30 days
Telus
"Stable speed"
"Unreliable tech support, questioanable equipment"
"Fair to Midland products with good stable speed"
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Telus seems to have a history of of offering sweet deals to lure people towards them but leave there loyal clients hanging in the wind. Telus's attitude seems to be that it is up to the customer to be on top of their game. I started with Telus internet back in 1998 with a dial up account and moving over to their high speed plan when it came out around 2000 maybe even earlier, its been a long time. I did the home install back then and slowly over time built a home network that today has three hard wired network computers, two Xerox laser printer networked, a wireless access point and a 8 port switch. Life with Telus has been relatively smooth until I Mid Jan 2008 when I discovered that Telus was offering the High Speed Enhanced package for for the same price that I was paying basic Hi Speed.
After I contacted Telus to look into this matter I was informed that it was up to me to review my current plans and to keep up to date with Telus offers. I was informed that to take advantage of this offer I would need to switch from a month to month contract and sing up for a minimum of 12 month contract. No problem as a bonus I was to get a new modem with built in LAN, wireless access point and a subscription for E protect.. Excellent as I was renovating my office and would reconfigurer the network.
The modems take on average 4 working days to arrive. (Note Modems)
1rst Cisco modem arrived and would not light up the green for Internet connection, contact Telus support, after long wait and long discussion to confirm that I registered the MAC address correctly I was told that my services were not switch over from old service and it would take 4-5 days for the order processed, the original was misplace or lost. After waiting the 5 days and retrying the modem and spending more time I call tech support and go through the whole process allover again of rebooting the system, removing components we came to the concussion that the modem was DOA.
Modem 2 arrives, I register this modem manually, install and reboot entire system, Joy all lights and Internet connection lights up. Great I figure until I open up browser. Long wait and told server cannot be reached, what gives. This is were the fun starts. After running IPCONFIG, release and renew IP address many time still no go, Next I run the install software that was supplied, BIG MISTAKE system crash on main computer. Reboot main computer, uninstall and reinstall system is up and running but Firefox and IE 6.0 very slow and most time cannot reach server. Remove Cisco modem and go back to old reliable 3Com modem and Hawking's router all is looking better. Called Telus to investigate this issue, after much wrangling. reinstalling the Cisco modem and uninstalling the supplied software and reinstalling a newer version from the web the system seemed better. I now went to set up the notebook and it to was unstable. Internet speed was very slow. Both the notebook and main computer configured the same. Again I remove the Cisco modem and install the 3Com all is working fine, the E Protect is working so think. Now I have massive pop ups and some internet pages will not open up ie Telus home page, my bank pages.
I call Telus and complain that the Cisco modems do not work and again we go through the ritual of removing and reinstalling to come to a final conclusion that their maybe a problem. I request and reconfirm a 2Wire modem. As I am convinced their is a problem. Telus also tell me that there is problem with my OS and I should backup all data and reinstall my OS on both the notebook and main computer. Now I am upset as I have to kill my work for at least one day.
Long story short from here, I overhauled my notebook, I zeroed the hard drive and reinstalled Window XP and reinstalled E protect. Still using the 3Com modem and all seems good and speed is now good and stable. Problem pop ups and certain web pages are blocked in both Fire fox and IE. Now main computer still has massive pop ups and speed is quirky as pop ups are hijacking the system. I have tried Adaware, Spyboot, PC Mechanic, and a couple of other programs all find something and but the hi jacking is blocking the internet access.
With all of the problems with IE and Firefox I installed Windows Live One Care on the main computer. I removed E Protect, install One Care and run it through its paces which took nearly 4 hour it found 693 registry problem, 23 Trojans and virus 12 problems with IE 6.0. During this fiasco the new modem arrive. I was happy until opened the box t find another Cisco piece of crap looking back at me. I now remove E protect from the notebook and install One care on it and run it through it's paces and it has found registry errors, Trojans and couple of virus on a fresh machine, but now it it is running flawlessly just like the main unit.
Out of curiosity I have installed the new modem and sure enough it too does not work. I called Telus to do some major complaining and was politely told that the Cisco modems for that fact all of the modem that Telus supplies for general use and that I have a too complex system. I beg to differ in that any router I have used has always been able to negotiate a connect no matter what combination switches and routers I use in the past.
This nightmare has cost me and easy 6 hours on the phone with Telus, one full day to rebuild my notebook and easy 20 hours chasing bugs in my system. I have reverted back to my old modem and router, confirmed with Telus that I have the Enhanced package and when I do a speed test 2.6 - 2.7 uploads and 640 - 700 download. I have tried and given up, I have asked for refund on the junk that I was sent and sense I have given money to Microsoft to fix all of the problems (Thanks MS). The replay was that it was free. With that in mind the old saying is you get what you pay for.
Anyone wants a free Cisco modem, it yours for the basement price of FREE!! or can I trade it for a backup 3Com
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Review by johnkam
UPDATED: 1.7 years ago
member for 9.2 years, 79 visits, last login: 234 days ago
Kamloops,BC
$39 per month (12 month contract)
about 4 days
"extremely reliable service appears to be always on"
"sometimes difficult to access service and support through 1-800 number long wait"
"switched ti higher speed for same price"
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subsribed to home connection, got what i ordered, business connection available and somewhat faster at higher price. two static ip's allow for home network althought echnically not supported,
never indicated need to tweek windows but discovered this site and everything has been smooth sailing.
found that since i've started "pinging" to test latency, speed seems up and latency hovering around 45 to 70Ms. except during peak periods. ISP upgrading home page and servers occasionally makes mail unaccessible (less than .05% of the time but it always gets annoying cuz its just when you want it.
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Review by the_dan
UPDATED: 1.7 years ago
member for 2.4 years, 168 visits, last login: 105 days ago
Kelowna,BC
$35 per month (36 month contract)
about 1 days
Telus
"Internet up most of the time"
"CONTRACTS!, expensive for a 1.5 service."
"Not Bad If you know you're going to need a reliable service for a long time"
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The internet itself works pretty well, I download files often, but no tall the time.
Works well with my wireless router. I was foolish and got sucked in to a 3 year contract though. All for a monitor. Geez. 3 years is a long time. And the cancel fees are huge.
I don't game at all so it works well for my purposes. I wouldn't want to pay the non contract price for the service though. I have my home phone with them as well.
I haven't ever had to use tech support. Haven't really had any problems with my connection. The only thing I don't like about it is you have to register your MAC address. Pain in the ass to register a game system. Not hard to do, but annoying.
******Update for February 27th
Since my last review the service has slowly gone down hill, average speeds seem to be decreasing, and tech support can't seem to find a reason for it in my area. Since I'm still locked into the contract there isn't much I can do about switching services unless I want to pay hundreds in cancellation fees...
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Review by czl
Posted: 1.7 years ago
member for 1.7 years, 17 visits, last login: 127 days ago
Delta,BC
$29 per month (36 month contract)
about 2 days
Telus
"Very reliable, good speed"
"All things being equal, I'll renew when the time comes"
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To date the service has been excellent, the only hitch has occured when I signed up for IP based TV from Telus. It was resolved when the TV installation was completed. There is a slight loss of speed at certain times of the day, but overall the service is very satisfactory.
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Review by kchabanny
UPDATED: 1.8 years ago
member for 1.9 years, 107 visits, last login: 16 days ago
Campbellville,ON
$100 per month (12 month contract)
about 21 days
"Available in a coutry setting where no other high speed provider has services"
"Experienced issues with DNS servers as well as significantly reduced data rates at certain points"
"Good value for the money in Canada for a 3g service, especially considering that this includes unlimited roaming in Canada & US"
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This is a review for Telus Mobile Broadband (EVDO rev A) service.
My location gets consistently 2 to 3 bars (93 to 100 -dBi). With 9dBi gain antenna I was able to clock download speeds as high as 900 Kbps and upload as 350 Kbps. Average good service is 500 Kbps but have seen it go down to as low as 90 Kbps or rarely even disappear all together.
Still, even with inconsistency in download/upload speeds experienced from time to time, this is a way better service than Xplornet (Telesat Ka band satellite) that I had for 3 years before switching to Telus Mobile Broadband. With average latency on EVDO rev A (DOrA) network around 90ms from my location in Ontario, Canada to speed testing site in NYC or Chicago, this connection is very usable for Skype or other applications working over HTTPS or IPSec VPN.
Attachments:
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Review by evansforsyth
UPDATED: 1.8 years ago
member for 2 years, 47 visits, last login: 344 days ago
Grande Prairie,AB
$100 per month
about 120 days
"Few"
"Crippled modems?"
"Need another high speed service in town."
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After many months, hours on technical support, two new Telus modems, and upgrading service to get onto a better connection . . . finally success.
After hearing about a neighbour's experience, I replaced the last two Telus modems with an old modem. Finally the speed advertised!
Sure looks like Telus is providing throttled-down modems to customers.
I don't blame Tech Support--they are only doing what they are paid to do.
»/testhistory/1507687/94555
(Note the improvement on Feb 3rd.)
Followup comments:  
Belunder
@teksavvy.com
| Flash the newer modem Flashing the modem yourself would be the best suggestion. The chipsets in older modems usually have a slower cpu speed as well as less memory. Use a newer modem and flash it with the latest firmware. If it asks for a password drain it dry by pushing a paperclip into the node for about 30 seconds then use the default password then flash it. | |
| | evansforsyth
join:2007-11-30
Grande Prairie, AB | Re: Flash the newer modem Thanks! | |
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Review by Uchikoma
UPDATED: 1.8 years ago
member for 1.8 years, 7 visits, last login: 1.7 years ago
Delta,BC
$40 per month (12 month contract)
"High Uptime, Stability"
"Lengthy waits on customer service line"
"Quite good...they've been more than satisfactory for the past two years now."
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I've been a user of Telus' internet services for about two years now when I signed up for Telus High Speed (1.5 Mbps/520 kbps)(34.95/mo with contract, and offer of iPod nano/shuffle depending on length). The process was fairly painless, and we had our internet up in about a week-ish or two (I can't remember exactly). The service was purchased at a telus store. Self installed the modem and all.
Since then, I've only experienced downtime twice occuring late night (I went to sleep), and in the evening for a short period of time (_>
As far as good experiences...well, the overall experience has been great. No real problems, the internet is there and accessible pretty much all the time (except for the two noted downtimes), and yeah...not much else I can say. I don't know whether to feel lucky or not given some of the other user comments here but...^^
Bad experiences? Mmm...customer service. It's not that they're bad...its just that a) I hate the automated prompts that require you to speak, and while I understand that they have to do a standardized troubleshoot process, it gets really boring and time consuming -_-;
Overall, I've been a fairly happy camper and I've recently upgraded to a 3.0 Mbps/640 kbps line. As long as my experience with telus remains the same and that their internet services meets my needs, I'll be sticking with them into the foreseeable future.
Valuewise though...it would be neater if we either got a larger bandwidth cap or a reduced price.
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