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I originally switched to Telus after Shaw was going to start overbilling internet 3 or 4 years ago. At that time Telus was bragging about how big and shiny their network was and how they had plenty of capacity and would never overbill their customers. Fast forward 3 years later and Telus has decided to pull the same BS. My hookup went okay but I never received my full 25mbps usually hovering between 15mbps and 20mbps, repeated calls and support from Telus failed to fix the problem. I've been with them over 3 years and have never had full speed and strange stuff like the modem resetting everytime our phone rings etc keeps happening. I was happy to pay for my lackluster service just to avoid the hassle of having to switch. Now with OVERCHARGING I am expected to have my nose stuck to the TELUSmeter all month to make sure I don't go over. I don't know about other people but I must have 15 devices hooked up to the internet at any given time and watching my TELUSmeter would probably become a fulltime job, and quite frankly I don't need the extra stress or hassle. Don't get me wrong I'm usually under my cap but it's the principal of the thing. Over my time with Telus I've had crappy service, crappy support, my cap has been cut from 500gb to 250gb and now for the last straw OVERCHARGING. I have resisted going to a third party provider up till now because I felt more secure with the feel good advertising and cute furry animals the big companies push but ENOUGH IS ENOUGH ALREADY. I urge others to explore 3rd party providers as I am doing and cancel Telus making sure to let them know why. When I told my wife she said, "Don't we already pay them over $60 a month for internet, WTF", GOOD QUESTION!!!!! member for 13.2 years, 679 visits, last login: 5.6 years ago updated 9 years ago
I am on a 25/5 mbit package and using an Actiontec T1200. The appointments and install visits are good. The only complaint that I have is that I live in what Telus calls an Extended Reach Area. I'm at the end of the loop and as such my SNR values are very low. member for 11.6 years, 51 visits, last login: 7.4 years ago updated 9.1 years ago
I called up telus and ordered the high speed 25 dsl. They mailed out a zyxel vdsl modem, it was hooked up on the 7th. I ordered it about a week before, they waited for the modem to get to me in the mail. It seems to work alright, tech hooked me up to the cabinet and called to say it was ready. I didn't request the in house install, I put the pots filter in myself. lets hope they are better than my shaw line. member for 21.3 years, 159 visits, last login: 7.8 years ago lodged 9.2 years ago
Signed up for the 25/5 package and everything was fine for about a month or two. However I started to notice a drop in speeds around 5PM local time accompanied with an increase of latency that was on average four times the normal measure. So my first official contact to Telus about this issue was in October 2013, After a while on the phone moving up the chain I finally get to someone who tells me my area's "box" needs to be upgraded and that he does not have any time frame of when it will be replaced. After that call months go by and I do call Telus again, I cannot give specific dates to these calls but over a year I contacted Telus at least four times in regards to this issue. Every single time I was told a plan is in place but no time frame. It has now been a year from my first call and no change. During the weekdays between the hours of 4PM-1AM my speeds deteriorate from 27mbps to as low as 3mbps. during the weekends and holidays the speeds are not consistent enough to give a accurate picture. I was offered a discount once for this issue, that didn't materialize until I contacted Telus again. I also had to contact Telus TWO separate times to tell them that my bundle discount and 6 month promotion discount were missing from my bill. UPDATE: As of October 16th hardware changes to my connection were made to resolve this issue, prime time hours no longer adversely affect my connection. This came after contact with someone in Executive Customer Relations. 2nd UPDATE: October 19th The connection is still doing very good. Speeds and latency are better than they have ever been. member for 10.6 years, 527 visits, last login: 2.2 years ago updated 9.4 years ago
xxx member for 20.3 years, 5366 visits, last login: 16 days ago updated 9.4 years ago
On a 3mbps connection, with 2 landlines, and 2 mobility accounts. Infrastructure is not upgraded in my area to give me more than 3mbps. Have had it now for about 6-7yrs. Using an older Linksys ADSLME3 modem with WRT54GL running tomato. Rock solid combination, as I run torrents, up to 7 systems, some wired and some wireless, wireless bridged to my xBox, and 2 wireless print servers. Worst part of Telus is their support - if you are fortunate enough to get someone who is knowledgeable and in Canada, all is good. Look out if you go overseas for support to someone reading off of a flow chart and for whom English is a new skill. Best part of Telus are the support staff that know their jobs and are more than willing to do what it takes to help you. I've had some tricky issues fixed immediately, while other issues, need repetitious calls to get the right person. Never call past 1700h MST as I always seem to go to the Philippines. Once you know the pitfalls, its pretty good, working within those parameters. Update: subscribed to 25Mbps, and loved it. For about a year. Unfortunately, Telus' service is popular here and now in the evenings, sometimes a YouTube video cannot be streamed, at any resolution. Hopefully our area is upgraded sooner than later. Running all of my own gear, and connection still rock solid, just the oversubscribed area. member for 22.7 years, 1422 visits, last login: 118 days ago updated 9.6 years ago
Used Telus internet when I lived at a cityplace condo in TO. Went with the 25MBPS/200GB package with no contract and was pleased with the quality of the connection. During the 1 year I was with Telus, never had any major issue that requires me to call customer service or even call for a technician to come onsite - nothing that can't be fixed with a simple router restart. Connection speed was also always stable at any given time of the day. Setting up the internet was wonderful too. Don't have to wait too long to get a technician to come by and activate the line (only 2 days from the date I signed up), technician came on time was done within 10 minutes. If you live in a cityplace condo, all the infrastructure are already in place so no modem (and related modem rental fee, etc.) required. You just need to hook up your router and be done with it. I would've stick with Telus if they offer their service in Toronto outside of the cityplace area. Unfortunately they don't, so when I moved out I have to use a different ISP. member for 9.6 years, 8 visits, last login: 9.4 years ago updated 9.6 years ago
I switched from Shaw to TELUS in 2011. I ordered Optik High Speed (15 down/1 up), Essentials with two theme packs, and Home Phone with Caller ID and Voice Mail. The order went through with no issues. I was promised one month of free service, which I didn't receive, but I did receive a 6 month discount along with a free HD PVR rental for signing a 3 year contract. I was surprised to find out that my home had received the fiber treatment, and had an ONT installed. I was supplied the Actiontec V1000H and the standard Cisco PVR. Everything had been working great. I started noticing my wireless performance deteriorate in early 2013, and I didn't get the speeds I was promised on wireless unless I choose a specific channel. My area must have been very congested or the V1000H wireless had been failing. The internet speeds when wired, have been perfect. Speedtest.net's ping used to be around 0-5 ms initially, but has since increased to 9-10 ms, but I don't mind. The V1000H is quite basic, in the sense that it does not offer dualband mode, which would've helped eliminate some of the congestion issues I was facing. The internet itself has been rock solid over the years. I have only had an outage twice, over the course of three years, and my speed has never fluctuated. When it comes to Optik TV, the picture quality has been great. Unfortunately, the PVR's UI would lag (presumably due to the older hardware), and navigating the channels was a pain. The HD PVR would constantly receive firmware updates which would improve functionality (and to some extent reduce the lag on the Guide). One of these updates brought subscribed channels view, which was quite useful. I have no complaints regarding the home phone. It works great, and as promised. I really liked the caller ID on TV feature, so you could quickly see who was placing a call to you, before you rush to the phone only to find out it is a telemarketer. The voice quality was good, and we used the international calling features which worked as advertised with no issues. Unfortunately, TELUS cut the bandwidth caps in half in early 2013 (although, they haven't implemented UBB everywhere just yet) and have been constantly increasing the prices. I went from paying $44 for the internet in early 2012 to paying $57 currently (although, to be fair, the upload speed increased from 1 mbps to around 4.8 mbps). Here's a Speedtest: »i.imgur.com/wwwudFm.png member for 11.2 years, 2219 visits, last login: 1 day ago updated 9.6 years ago
Previously had Telus 25 Internet but upgraded to Telus 50 a few months ago. Location: Vancouver The price is quite average compared to other competitors. My main problem with Telus is the totally random disconnects that occur. During these times, both the TV and the Internet will fail to work. I've had times where it disconnects numerous times (Sometimes 10 disconnects in the span of a few hours!) for up to 5 minutes per disconnect. It mysteriously fixes it self but having to wait 5 minutes after each disconnect is incredibly inconvenient. I've called Telus for support and I was informed that a technician would need to be sent out, and if the fault was theirs, there would be no charge. If the fault laid on me, there would be a service charge of I believe around $80-$100 dollars. This makes absolutely no sense because what if the technician arrives and doesn't happen to see the random disconnections. There is no clear line on what is considered their fault or mine. I refuse to risk spending a chunk of change because Telus doesn't want to be transparent about their tech repairs. I would rather spend that $80-$100 into a brand new Shaw connection where I can be assured that my money is actually spent properly. The last rep I spoke to at Telus, so happened to neglect even telling me about any service charges, I only knew of it from prior conversations with Telus. The actiontec v1000h is the supplied router which is also quite average and the latest firmwares do not allow for bridged mode. Wifi download speeds range from 22-26 in a typical 2 storey house on the same floor without much interference, wired provides the full 50 mbps. Wifi is a bit slow for my liking but understandable considering possible wifi interference. However I was having very similar speeds on Telus 25 so not too happy about that. member for 9.7 years, 3 visits, last login: 9.7 years ago lodged 9.7 years ago
Telus pricing is on par with others, if not less expensive in some cases. The introductory pricing lasts 6 months and a phone call will allow you to jump back into a discounted rate every year or so. The rates are simply the best possible in most urban and suburban areas. The exception to this is a small number of apartments which have direct fiber access. The install is painless and the technicians are quite friendly when one is sent out. Sometimes they convince you to do a "self-install" and just ship you the hardware. This is ok (and quite convenient) if your phone line is in good shape and you have no other special requirements. However, it often results in a sub-par experience. The crippled ActionTec routers are miserable to deal with. Telus has made it harder and harder to get any access back into your home network. This is unacceptable to me. I can only stay with Telus if I can find a way to work around this. Either getting access to the router or establishing a bridge via cloud computing will be required. The jury is still out on this. member for 9.8 years, 9 visits, last login: 9.8 years ago lodged 9.8 years ago |