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Review by fefrie 
member for 279 days, 27 visits, last login: 2 days ago
updated 13 days ago
 Vancouver,BC
 $55 per month Telus "No noticed service outages for years, Reasonable price for phone/internet" "Have to be vigilant about price increases and price matching." "MAY 2013 Update. Unless they offer you the 10/10/10 plan, just rate shop between all the service providers."
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May 2013 update:
After 10+ years with Telus, and monthly monitoring of bills that creep up and down from $43 to $60/month, they refused to reinstate my long term discounts. So I cancelled with telus and will no longer have service with them.
I got sick of trying to read through their bills with hidden credits and charges.
I have gotten rid of the land line and associated telephone number and went with Teksavvy and got a VOIP phone. After side by side testing, Teksavvy cable (in the afternoon anyways) is superior to telus (see teksavvy review for speed test comparison).
Aggressively rate shop. Service for internet only should not be more than $30/month.
If you are lucky to live in a dense sector like a condo or apartment, you should be able to find a better rate.
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August 2012 With discounts, I pay $43.43 for a 6.0/0.5 internet line and a landline with only caller ID and all long distance services stripped from the line.
The thing that keeps me with telus is that I have been with them forever, and the price is as low as I can get it with a reasonable 6.0 service. with the included land line.
However, with new voip service prices coming down, it's getting more difficult to justify the landline even bundeled with the internet.
You have to always watch your bills as the change the discounts and rates on a regular basis. It will creep up $2-3/month if you are not watching.
If I get completely fed up, I'll drop the land line and get a freephonline.ca and go voip.
For business, i fired telus as my phone provider and went with voip.ms changing my monthly phone costs from $65 to $2 +0.1c/6sec. The quality and features have been excellent, and it has me thinking of doing the same with my home telco needs.
No bandwidth caps and I don't have the need for Live sports or news, so the internet has been my source of entertainment.
If anyone has a better combo for phone/6.0, please let me know, I 'd like to negotiate the same price too!
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Review by hindumagic
member for 9.2 years, 2 visits, last login: 11 days ago
lodged 33 days ago
- Vancouver,BC
- $57 per month
- Telus
- "solid, stable connection"
- "far too expensive for a slow connection"
- "Have no problems, but the price has slowly increased without a speed increase. Tired of being exploited."
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Have been a customer for over a dozen years. Since cancelling the landline, and not opting for tv or other bundled services, the price was increased from $35 to $42. Fine, but now it has slowly increased to $47 (before tax). Speed has not been bumped up with those price increases. In fact, last time I moved, they realized I was still on their ultra-slow service and bumped me up to what I should be getting for what I'm paying (that was 5 years ago when we had their land line too).
Currently 5 down and 0.7 up for $47. Not worth it. Moving to Teksavvy for 15 down, 1 up no cap for $48. The real complaint is value for money, and I'm being exploited.
Otherwise their service is stable and have had no issues there. When issues were encountered in the past, had to wade through the stupid flowchart questions without getting to the real problem (I'm a developer and know what I'm talking about - had to fake that I was using Windows too).
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 Review by j_a_t_h
member for 11 years, 2165 visits, last login: 6 days ago
updated 99 days ago
- canada
- $87 per month
- (24 month contract)
 about 15 days- Telus
- "Fast Speed all day long"
- "Have to reset TV once every 2 weeks"
- "Trouble getting setup, good once that is done."
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Having issues with Telus internet cutting out and TV not working, Telus responce to my issues F*** Y**. They do not care about there services or how they treat there customers. I am stuck with Telus until my contract runs out. NEVER SIGN A CONTACT WITH TELUS. You change the term of the contact, lie about the terms. It is hard to believe but they are making Shaw look like an honest company.
Order Telus HS Enhanced. I received a email telling me that my modem would be mailed to me in 3 days and welcomes me to lite-speed.I call back the next day to make sure that I had order the HS Enhanced and not the lite-speed, they show that I am signed up for Enhanced. On the forth day I still have not received my modem but I am being charged. I called Telus to ask about the modem and the person told me that the modem takes about 10-12 days to show up, he then said he would credit me one week. I finally get the modem after 11 days, hook up goes fine. I test the line it is 1.2megs. I then check my Telus customer service and surprise I have only been signed up normal High speed, of course being the weekend the customer service is closed. So I signed up for Enhanced, was told I lite and ended up with normal.
Update Sept 12 2006 - There have been a few times when the service has been down, 3 times in the last 9 months for about 12 hours combined. This is much better then Shaw where it was down about 6 hours a month. They increased the speed from 2.5 to 3 which can be seen. The best part in the speed is the same all day, until Shaw where it was dial-up speeds during prime time.
Update Feb 17 2007 - The news server have been useless for about 6 months, but the system has only been down for one hour in the last 6 months. The speed is about 2.2 megs on a 3.0 meg line. I do up to 120Gigs a month up and down and have not been contacted. Over all I am happy with the service.
Updated Sept 3 2007: the connection has been cutting out for weeks now, of course when you call to find out what is happening, by the 1-2 hours to get though the connection has been remade and all is fine on their end. The news server are worthless now, mostly incomplete. My speed has dropped to 1.8 mbps on a 3.0 line. When I ask about this slow down they say everything is OK on their end, it must be a problem with my computer. My computer is clean and running fine. My contract with Telus is over in 3 months and I will be going back to shaw.
Updated Sept 2008: Telus no longer supports binary news group, but the connection has been stable and the top speed is 2.9 megs with an average of about 2.3 megs on a 3.0 line. Has not complained that I have been downloading up to 180 gigs a month, this is the main reason I do not switch to Shaw is they download/upload limit
Update Nov 2009 - Called to get upped to 6/1 . Talked to a person that I could not understand. Received a new modem/router and set it up. Had to call back to get my line synced up to the 6/1. Talked to someone who spoke English and they explained how I was to give back the old modem. I get about 5.7/.6 from the line so I am happy. Does not go down much. Has been down for about 12 hours in the last year. No charges for going over the 60 gigs which is good because I average 80-90 gigs a month.
Update July 2011- Changed to Telus TV and upgraded to 15mbs line and I am receiving 13.7 download and 0.7 upload. The TV has had some issues about every 2 weeks I have to unplug the receiver and plug in back in to reset the box. This take about 2 minutes until the TV is usable. The install of the TV did not go so straight, they had to delete and recreate my account to get it to work. So the issue was not with the physical install but at the head office. Because of my account being recreate my account at Telus.com no longer worked. The person I contacted at Telus to get the Telus website account working was not any help. He went thought the script 3 times blaming me for it not working. The rep was very rude. I finally convinced him to delete the account and let me re-create it. It took 3 tries for him to delete the account correctly. As always with Telus, a headache to get setup but great was it is up and going.
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Review by (hidden by request)
(review was emailed from domain telus.net)
lodged 186 days ago
- V3E3K
- $47 per month
- Telus
- "Good speed and availability"
- "Email service and customer service"
- "Just OK...if something comes cheaper I will move for sure."
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I have the TELUS ADSL Internet service. The speed and availability is fine, no complains. The email service however is terrible. It times out, it says that the "service is temporarely unavailable"...to open my email accounts, I have to try to login at least 3 times, same situation to send emails...it times out and it says "service unavailable"...some times I cannot evev save the draft versions. I have contacted TELUS a few times and teh answer is "try other browsers"...I'm using Internet Explorer 9 and I have tried Mozilla with the same results. Please not that I have other email services like Gmail and I do not have any problems whatsoever with these other accounts. Thanks
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 Review by korupt
member for 13.1 years, 5304 visits, last login: 5 days ago
updated 291 days ago
- Canada
- $40 per month
- (12 month contract)
- about 10 days
- Telus
- "very few outages"
- "poor tech and customer service"
- " BAD"
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My Other Reviews ·Shaw
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They have been gone for a year now, and will never have Telus in my house again. Too many other service providers providing the same for less money and hassle.
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Review by DebandGlenn
member for 356 days, 3 visits, last login: 342 days ago
lodged 356 days ago
- Trail,BC
- $62 per month
- (36 month contract)
- about 30 days
- Telus
- "The bundle could be good value"
- "The internet service and support are unacceptable"
- "I'll keep trying to make it work"
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Changed from another ADSL provider who reliably provided 3.0 Mbps downloads without outages. Telus hasn't been able to provide that service without outages (9 in 14 days), so they throttled back my line to 2.5 Mbps, then 2.0 Mbps service. I don't know if it's the Actiontec modem, but I'm suspicious. Neither Chat support nor telephone technical support have been helpful. Am awaiting a call from a supervisor.
Comments:
  GaiaChaosThe Illusion of Gaia
join:2006-11-08
Vancouver, BC | TELUS' profit goes to greedy investors There is no use calling support. TELUS is one of the corporations that outsources workers. In this case, the call centre is located in the Phillipines. So really, the only solution is to switch to another provider.
The person in charge would be one of the managers in the head office. They don't have a supervisor in the call centre. So I suggest contacting the head office. | |
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Review by (hidden by request)
(review was emailed from domain dfo-mpo.gc.ca)
lodged 1.1 years ago
- V5M1N
- $45 per month
- "WEBMAIL, POOR TO NON EXISTENT ABILITY TO LOG IN TO WEBMAIL"
- "Don't promise what you can't deliver, or charge me for it."
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Telus is fine, unless you need their webmail service. Then it is very
poor. At most times, you get a message saying you used the wrong
password, or that the service is unavailable. I followed up with them,
and all they could say was that they didn't have enough capacity for all
the users. Great, so I'm paying for and need a service that they can't
provide. Can you say "Class Action"? Poor way of doing business, Telus.
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| | Use gmail Webmail is just a web interface for your email -- and a poor one at that. Why not open a gmail account and set it up to grab all the email from your telus account.
This way you have access to all the email from your telus account using a much more polished web interface with high availability. Problem solved.
Instructions on how to do this are below.
»support.google.com/mail/bin/answ···er=21288 | |
| | | IE9 Did you also read the message about IE9 not being compatible? I've found that's what triggers a lot of the errors and problems with webmail. | |
| |  jedPremium
join:2001-07-06
Alberta, Can
kudos:1 | Re: IE9 IE9 definitely has issues, in Alot of places. | |
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Review by Lesaonar
member for 12.8 years, 2122 visits, last login: 10 days ago
updated 1.4 years ago
- Victoria,BC
- $110 per month
- (36 month contract)
- about 10 days
- Telus
- "Stable connection"
- "Support is abhorent. I knew more than the TSR I talked to. Billing is just as bad, if not worse, than tech support."
- "Your experience may be different than mine, but I don't recommend Telus."
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My Other Reviews·Shaw
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Update:
Install was pretty much flawless. Only 1 small problem that I'll be able to work out -----myself. Installer was a really nice guy and worked like a dog while here. Kudos to Kevin Johnson, the installer.
Really good experience, overall, this time around. Will be recommending to everyone I know.
Update:
Speeds are rock solid and no complaints at all about TV. Support leaves a bit to be desired, when I've had to use it which isn't often.
Update:
Billing has got to be the worst I've seen. If you don't keep on top of your billing details they will charge you for things you are supposed to be credited monthly for or sneak in the odd mediaroom charge for Xbox360 (which is free). Has happened on more than one occasion. Of course contacting support gets it fixed, but that's not the point. Never had these issues with Shaw in the 10+ years we were with them.
Update Nov 16, 2011
Have had nothing but issues since late Aug/early Sept. A total of 7 technicians and line technicians have been out since then with absolutely no improvement, in fact after every visit it's gotten worse. We called tonight and finally cancelled service. Although the support of the Telus techs that frequent this site has been incredible, the on-site support has been horrendous to say the least.
Update Dec 6, 2011
Telus has yet to release our tel # to Shaw so it can be ported. Had Shaw installed on Dec 1st and they've submitted numerous tickets to Telus yet our number still hasn't ported.
Comments:
| | Cool I also made the switch, loving the extremely consistent speeds. Almost always maxing out my 15mbit connection on everything.
Steam downloads used to always be slow with Shaw. | |
| | lex2000
join:2009-07-25
Vancouver, BC | Re: Cool Hey Guys,
I'm thinking of moving over to Telus. I'm assuming you guys got the Optik TV/Internet combo. How's the video quality of Optik TV? | |
| | | | | Re: Cool Quality is excellent, imho. There have been complaints about the black levels being wonky in HD over HDMI, but I haven't noticed it at all. | |
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oldroy
join:2010-12-24
Spruce Grove, AB | Optic TV and Internet WE have had Telus Optik TV since last November and I have used Telus ADSL for three years before that.
The internet is very good, TV picture (2 sets, only one high def feed available here) quality is usually excellent except for all of the times the picture breaks up (Usually in the middle of a hockey game or movie.) and the set top box needs resetting. Tech support takes 45 minutes on hold and they usually just tell you to reset the set top box or router.
In a bundle Optic TV for essentials plus sports theme pack. Theme packs now cost $7.00 but that will go up to $10.00 this month and most theme packs consist of one or two channel that you want and three or four that you don't care about.
With bundle discounts, etc the TV part of the bill comes to $15.00/month here. At least it usually does but this month's bill was $52.86 since someone at Telus put the -$20.00 TV discount as +$17.86. Guess I will have to call them tomorrow and revise someone on spreadsheets 101.
I was a little P.O.'ed at this month's big increase in the bill but then compared it with last month's item by item so it's caveat emptor with Telus.
FWIW I never subscribed to any French packages but we get some fifteen French Channels and a Punjabi movie for some reason. I would gladly swap all of them for the History Channel. | |
| Reviews:
·Shaw
 ·TELUS
1 edit | re: HDMI My apologies to those I informed there wasn't an issue with HDMI as there is. I wasn't having that issue until I swapped out the xbox360 for the HD-PVR. The Cisco boxes do have an issue with black levels when using HDMI. There is no component option on our LED TV, so it's back to the xbox until we cancel next week. | |
| GaiaChaosThe Illusion of Gaia
join:2006-11-08
Vancouver, BC | TELUS is a scammer It is quite common for companies to engage in overbilling customers. If it is above the 70% threshold, the company will not hesitate to do this until loss of profit is evident. TELUS unfortunately belongs to this scum category, so this is something you have to keep in mind.
Another thing is that TELUS' network is not powerful enough to stream true HD content, so most often they lower the bitrate to sugar-coat the situation. I wouldn't trust any TELUS employees here, they are only here to make people buy their products. Truth normally comes out from ex-employees or somebody knowledgeable with the internet.
Just my 2-cents. | |
| | | Similar experience I had an almost identical experience, and I've posted my own review at »www.spaceman.ca/blog/?p=142
I've had to phone Telus almost every month due to billing issues. Once they gave me a free month, then billed me the next month for 75% of it. Phoning in I got a snarky lady who frustratingly explained to me (for the second time she said) about pro-rated billing. I called back again a few days later, the CSR immediately spotted their error, apologized and credited me for the full free month again. Ludicrous, and stressful for me every time I have to confront them. The last time I called them I spent 75 minutes on hold before I got through. Pfft.
Technically, the speeds and service quality is good, but their customer service and billing are crazy :P | |
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Review by (hidden by request)
(review was emailed from domain saltspringcoffee.com)
lodged 1.8 years ago
- Purgato
- Contract price not specified.
- Telus
- "Installers knowledgable, courteous, on-time for comlex installation."
- "Very slow at peak hours."
- "Usable, but looking for shared alternative."
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Not the best speed. Slows down greatly during the day, if Shaw was available
in this part of Richmond, we'd get a second internet provider.
Comments:
 JammerMan79Premium,VIP
join:2004-05-13
Prince George, BC
kudos:10 | odd shouldn't be slowing down during the day... shaw's technology does this.... it's very rare for TELUS.
post some speedtests
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications. | |
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Review by Chorian
member for 11.4 years, 220 visits, last login: 2 years ago
updated 2 years ago
- Kitimat,BC
- $30 per month
- Telus
- "Reliable"
- "Customer Service follows the script only.Evening lag increase"
- "It works"
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Original ADSL service was received a long time ago. (2000?) (Used to be on dial-up with Uniserve before.) As I recall there were no problems at the time. It took quite a while between signing up and actually getting service. This was not so bad since ADSL was just being deployed in the area. Price was around $45.00 per month for 1500 down and 512 up. A D-Link modem was supplied with no firewall or router features. Download speeds were around 165 kb/s.
First ADSL problem was frequent disconnects after having the service for about a year. A technician came out and tried to troubleshoot, but was unsuccessful. I did some troubleshooting on my own after he left and was able to repair a poor connection at the wall jack.
Service outages have been very infrequent and always short.
Two years ago, I signed up for a better phone service deal which was bundled with a better price for ADSL. The price of the ADSL service was reduced to $32.00 per month. I also received a 2-Wire modem/router.
On August 29, 2008 while checking my internet account service I noticed that my internet service had a cap listed at 5 GB/month. I checked and found out I could get 3000/640 for $25.95 per month with a 60 GB per month cap. I called Telus and signed up for that. The actual deal is 3000/640 for $32.00 per month. The $25.95 per month is only for new high speed subscribers. Also that comes with a 1 year contract with a penalty for ending it early.
A week later, I finally got the service upgraded to 3000/640. The original order was lost somehow. I suspect I asked too many questions and confused the customer service agent.
This time I called and asked for the upgrade and got a confirmation on price. It sounded like I might get the $25.95 per month deal, but I didn't query further. The service was then upgraded the same day.
November 27, 2008:
Lately I have noticed an increase in latency during the evening. Pings increase about 200 ms and there are periodic larger latency increases.
May 6, 2009
Evening slowdowns are common between 6pm and 10pm.
August 12,2009
There was a service brownout that lasted over 2 days that is fixed now.
April 28, 2011
The 2-Wire modem finally died and Telus has sent me a D-Link DVA-G3810BN router that works fine. At the same time my upload speed has been reduced to 70 kb/s (used to be at least 500 kb/s). I'll update when I get this speed reduction resolved.
Update on slow upload problem: I called Telus support just now and they support person claimed that there is no minimum upload speed. I even asked if an upload speed of zero would be ok with Telus. He said that zero upload speed would be just fine. He suggested that I might upgrade to a business account. I decided to end the call since I was not going to get any help from such an ignorant person.
My low upload speed has been fixed. It wasn't a problem with Telus. My network card driver needed an update. Upload is still a bit slow at 400 kbps.
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