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I was relatively ambivalent to my ISP until they decided to install fiber, which i was very excited about, and agreed to have some specific work done, That work was grossly misrepresented and has become very intrusive and even denied me ingress and egress from my property. I hope never to deal with TELUS again whatever services they offer, or prices they beat are not worth dealing with telus member for 4.7 years, 7 visits, last login: 4.7 years ago lodged 4.7 years ago
Good - very rare network outages, speeds are stable (with the odd power cycle of the modem) Bad - I feel like the new price for the 15/1 DSL plan is not a good value anymore. Now with price increases (01 Oct 2018), right after removing all bundle discounts, makes it worse! Very limited upgrade paths for some locations. Having to call into Telus and wait on hold for almost 30 minutes to add a new email account is ridiculous! Used to be able to do this myself. I've been on Telus DSL for 19+ years now, on various plans, and used to be good value for the money, but not so much anymore. I'm currently now paying $73 per month for 15/1 DSL (with a 200GB cap), which I'm stuck on, with no upgrade path. Have been submitting requests for fiber for about a year. Got one reply asking if it was okay to install the box on the side of the house...about 6 months ago! I can't get a faster copper connection at my house either, even though two streets over can. I've now been forced to sign up with a competitor due to the mentioned speed limitation. 15/1 DSL only goes so far with a house full of teenagers gaming, browsing, and using social media! member for 22.7 years, 144 visits, last login: 2.6 years ago updated 5 years ago
This company has terrible support after you're locked into that contract. They offer incentives to join (that you will overpay for during the life of your contract). Things were going well. We signed a three year contract for TV and Internet. Our first year was discounted so the pricing vs what we received was acceptable. We received basic TV which was absolutely awful and we never watched it. We also had internet 25 which is passable. After the first year the price went up to $102 per month for basic TV and internet 25 and we started to look forward to the end of the contract. That's a little pricey for garbage TV and slowish internet. Then last month happened. We asked to speak with the loyalty team. They said we would hear back within three to five business days. A week later I called again and we were told we would hear back within 24 to 48 hours. Still nothing. We finally gave in and cancelled the contract early. After cancelling they said "if you told us we could have done something". I told them that I have been trying for almost a month. member for 6.6 years, driveby review (so far) lodged 6.6 years ago
Looking to switch just because of low data cap which we keep on running over and thus incurring $5-$15 overage fees per month on top of their base package price: $63 before taxes for DSL only. Total of last couple bills $87.36 a month (for using up to 250 gb a month data) So we got upgraded to 300GB which they NOW claim we regularly exceed... we're not (we were doing a lot more 6 months ago and just going over 150gb a month). We now touch the internet and they claim we use vast amounts of data. Essentially, they are trying to push all their customers to pay for unlimited and will repeatedly send you emails saying you are approaching and then send you ones saying you exceeded.... just before the end of your month cycle.... Good connectivity - rarely goes down - but they are intent on gouging their customers, so time to plan a move to another provider. We'd stay if they'd stop trying to p*ss me off and waste my time having to keep on top of them. Stupid ISPs! TELUS if you're listening - don't p*ss your customers off/waste their time - be thankful you have them! member for 15.5 years, 14 visits, last login: 7.1 years ago updated 7.4 years ago
I switched from Shaw to Telus because of variable internet speeds which Shaw could not fix. With a supposedly direct line with Telus I thought it was logical that the speed would be more consistent. It is worst. Further, I was promised 10 eMail addresses, like Shaw, however I have 0. And they cannot set me up with any logical eMail service that even comes close to Shaw or Google for that matter. Hotspots don't work since I've no logical eMail account. Have spoken to their representatives for about 10 hours and they claim they cannot do anything about it and no timeline to make this right. I've threatened to cancel and only get some manager calling to 'TALK' only, but not actually fix anything. If you're thinking of signing up with Telus, beware. For sure DO NOT cancel Shaw to go to Telus. I will give them about couple more weeks and then I will look for an alternative ISP, albeit being in Calgary I've not much choice. Will probably go back to Shaw with tail between my legs so to speak. And I will be making lots of noise about this. Telus Executives should be ashamed of themselves. If they're earning a nickel more than minimum wage, they should all be fired immediately. This is a disgrace. member for 8 years, driveby review (so far) updated 7.8 years ago
I'd get rid of Telus in a minute if there were any other choice. They have slower packages, 1Mbps but charge the same as 6Mbps. Customer service is the worst I've seen. I dread calling them if I have a problem. The last time I called, I was told 6mbps is not available to me. I've had it for years. The techs who show up when you have a problem are great. Second to none. Update: I called last week and after only 15 minutes on hold, had a good chat. I was impressed. I wasn't happy with the answer but at least the person knew what I was talking about and didn't argue with me that 6mbps wasn't available to me. member for 11.2 years, 3490 visits, last login: 1 day ago updated 7.8 years ago
I've been a Telus customer since the 90s. First a dedicated line for dialup, then ISDN, now ADSL. I'm paying more today for my DSL than what I was for a dedicated phone line. Telco equipment gets faster and cheaper every year, Telus moved all their tech support and customer service to the 3rd world, and yet my bill increases at a rate exceeding inflation every year. Telus is ripping me off. member for 22.1 years, 255 visits, last login: 2.4 years ago lodged 8.2 years ago
While their service delivery is good, their morals are lacking. When one signs up for a contract, they do not specify that the price, and product can change, and there is NOTHING you can do about it. Cutting my caps by 50%, and then deciding to charge overages, plus at least 5 price increases during the term is NOT ETHICAL. Do not reward this behaviour. Do not sign a contract with them. Go with Teksavvy, or try AEBC.com, Lightspeed.ca, Nucleus.ca, unmetereddsl.ca, or uniserve.com. EDIT: Months later, I'm far happier with Teksavvy now. member for 15 years, 900 visits, last login: 219 days ago updated 8.3 years ago
I don't remember what the price was originally but they slowly been increasing it over the years. They also were not enforcing the data cap before and then one month it was enforced and we regularly went over it. We wanted to switch to Teksavvy and they offered to cut our price to $45 for 12 months and unlimited internet for 6. Not worth it in my opinion. We were giving an Actiontec V1000H wireless modem/router but the Telus software installed was very limiting in what you can do with it. You could not block an ethernet connection and even though it said there was an option to set usage time, it did not work. Bridging was also not an option available. member for 8.5 years, 13 visits, last login: 8.5 years ago lodged 8.5 years ago
I feel for the techs as what can they say, after multiple visits TV and internet still drop often. Like I said I can hardly wait for the contract to end, so I can not walk but run back to Shaw as our Shaw connections weren't even close to being this bad. We switched to Telus as we thought the uploads speeds might be better for skyping with the grandkids, we never considered that Telus would suck this badly. member for 22.9 years, 8026 visits, last login: 1.4 years ago lodged 8.9 years ago
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