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Review by ENERGY MISER 
UPDATED: 39 days ago
member for 9.2 years, 1041 visits, last login: 6 days ago
 Airdrie,AB
 $49 per month
 about 5 days
 Telus
 "Not to many"
 "Hard to use interactive voice help"
 "Shaw offers lots of TV channels Digital Phone&Hi speed internet"
| Pre Sales information:
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(ratings below consensus)
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Signed up for TELUS ENHANCED hi-speed internet Feb 4/04,Install went great with hi-speed internet .Telus sent me a 2 WIRE 270 HG-e self install kit with all the goodies to get me hooked up to the internet. Enhanced 3.00 Meg kit packaged with filters,software CD and modem.
Download speeds seem to stay stable any time day or night .
About 2100 to 2200 down and 640 to 675 up.Some things never change
Only weak point is that the 2 WIRE modem/router has be reset several times a day. Called Telus and bitched a bit so they sent a new 2700-HG-E
router/modem and seems to have helped me stay online longer with no need to keep resetting .The phone line filters are a pain in the ass.
Billing is always Months behindand voice menu makes sure to riun your day.
best thing to do is don`t speak and it will hookyou up to a live person.
If your in a hurry forget the stupid voice menu.
the bottom line is that i am fed up with low speeds,lousy voice menus and mediocre support.
SO GOOD BYE TELUS
Followup comments:  
Bellundo
@teksavvy.com
| Telus dsl will be useless in the future Yes i've been reading dsl with ping times above 60 milliseconds will be completely useless in the future. With the ping times at Telus being the highest in the entire world where will Telus dsl be in the future? Cited article is here for proof.
»www.cbc.ca/technology/story/2008···and.html | |
| |
CThinker
@telus.com
| Re: Telus dsl will be useless in the future I guess the implicit suggestion you are making by saying "Telus dsl will be useless in the future" is that TELUS either isn't or won't be upgrading their DSL or infrastructure in the future. I've seen too much talk on the forums about VDSL, bonding, and GPON to believe they aren't doing so. So I think your statement is invalid.
Besides, the CBC writing an article to their left-biased target audience about a study funded Cisco trying to encourage any telco to spend more isn't much in the way of proof.
CT | |
| zod5000
join:2003-10-21
Edmonton, AB | Telus DSL will be useless in the future Telus pings are still quicker than shaw pings?
I guess people in western canada will have to stop using the internet? lol! | |
| 
Xtort
join:2001-07-28
Edmonton, AB
| Learn some punctuation Either this user wrote their review in their native language and translated with Babelfish, or they have poor punctuation skills.
Never trust a DSLR review with such poor punctuation. It's a sign that the user is not very educated and doesn't have a clue on how technology works.
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Asus P5Q-E / Q9450 @ 3.6 / 4GB OCZ Reaper HPC 8500 / XFX 9800 GX2 / Windows 7 Ultimate x64 | |
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Review by fairwindw1
Posted: 67 days ago
member for 67 days, 10 visits, last login: 13 days ago
Vancouver,BC
$70 per month (12 month contract)
about 3 days
Telus
"If you heard the word "Telus" Run, run, run ..."
| Pre Sales information:
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The worst company I've ever dealed with.
the rep on the phone will lure you into contracts then you will get surprises on your bill (hidden charges)
for billing errors, if they admit (they will deny it first until you bullet proof it)
then they will still refuse to give you credit back except for the current month, the excuse they use is: you have 30 days to review your bill and should tell us right away...
the quality of their Internet service: Sucks.
Followup comments: | Forums » comments on review of TELUS |
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Review by jed_99
UPDATED: 71 days ago
member for 8.3 years, 252 visits, last login: 3 days ago
Killam,AB
Contract price not specified.
"My connection is reliable, and stable."
"Cost - plans change all the time & you don't get those costs unless you are VERY diligent! Tech Support can suck! See comments"
"About a 7.5 out of 10"
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On a 3mbps connection, with 2 landlines, and 2 mobility accounts. Infrastructure is not upgraded in my area to give me more than 3mbps. Have had it now for about 6-7yrs. Using an older Linksys ADSLME3 modem with WRT54GL running tomato. Rock solid combination, as I run torrents, up to 7 systems, some wired and some wireless, wireless bridged to my xBox, and 2 wireless print servers.
Worst part of Telus is their support - if you are fortunate enough to get someone who is knowledgeable and in Canada, all is good. Look out if you go overseas for support to someone reading off of a flow chart and for whom English is a new skill.
Best part of Telus are the support staff that know their jobs and are more than willing to do what it takes to help you. I've had some tricky issues fixed immediately, while other issues, need repetitious calls to get the right person.
Never call past 1700h MST as I always seem to go to the Philippines.
Once you know the pitfalls, its pretty good, working within those parameters.
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Review by Chorian
UPDATED: 104 days ago
member for 7.9 years, 170 visits, last login: 12 days ago
Kitimat,BC
$30 per month
Telus
"Reliable"
"Customer Service follows the script only.Evening lag increase"
"It works"
| Pre Sales information:
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Original ADSL service was received a long time ago. (2000?) (Used to be on dial-up with Uniserve before.) As I recall there were no problems at the time. It took quite a while between signing up and actually getting service. This was not so bad since ADSL was just being deployed in the area. Price was around $45.00 per month for 1500 down and 512 up. A D-Link modem was supplied with no firewall or router features. Download speeds were around 165 kb/s.
First ADSL problem was frequent disconnects after having the service for about a year. A technician came out and tried to troubleshoot, but was unsuccessful. I did some troubleshooting on my own after he left and was able to repair a poor connection at the wall jack.
Service outages have been very infrequent and always short.
Two years ago, I signed up for a better phone service deal which was bundled with a better price for ADSL. The price of the ADSL service was reduced to $32.00 per month. I also received a 2-Wire modem/router.
On August 29, 2008 while checking my internet account service I noticed that my internet service had a cap listed at 5 GB/month. I checked and found out I could get 3000/640 for $25.95 per month with a 60 GB per month cap. I called Telus and signed up for that. The actual deal is 3000/640 for $32.00 per month. The $25.95 per month is only for new high speed subscribers. Also that comes with a 1 year contract with a penalty for ending it early.
A week later, I finally got the service upgraded to 3000/640. The original order was lost somehow. I suspect I asked too many questions and confused the customer service agent.
This time I called and asked for the upgrade and got a confirmation on price. It sounded like I might get the $25.95 per month deal, but I didn't query further. The service was then upgraded the same day.
November 27, 2008:
Lately I have noticed an increase in latency during the evening. Pings increase about 200 ms and there are periodic larger latency increases.
May 6, 2009
Evening slowdowns are common between 6pm and 10pm.
August 12,2009
There was a service brownout that lasted over 2 days that is fixed now.
Followup comments:
DarkGaiaChaos
@telus.net
| TELUS taking advantage of suckers The fact that TELUS is already using ADSL2+ technology, but refuses to offer higher speeds (10+ Mbps) at a low price is totally embarassing to the country - some third world countries provide better ADSL service! Yeesh! In addition, there is a rumour that the modems were deliberately configured to prevent anyone from getting access to higher speeds. IMO, this is illegal.
On the other hand, TELUS knows Canadians are complete suckers for spending so much money on things with low value, so screw you.
In today's standard, people should only be paying $15/month for 6 Mbps line. TELUS is screwing the people by a difference of $20. Multiply that amount by millions and that equates to a lot of $$$ stolen by TELUS. Criminals. This is why internet must be nationalized. Free market doesn't work in the long term. | |
|
Peter20000000008
@telus.net
| Telus as overpriced as any other in Canada As the above poster noted, Canadians are overcharged for their highspeed internet services, and, unlike many other countries, most Canadians have a cap on the amount they can download. Canada also has slower speeds than many other countries as well. CBC did a story on this, you can read it here »www.cbc.ca/technology/story/2008···and.html
I'm not sure if this is still the case but South Korea and many other Asian countries had the lowest highspeed internet prices and I think most, if not all, did not have download caps. Ultimately it's just all about money. Canada has maybe 1 or 2 service providers in a given area, and smaller providers, if any, are basically only resellers as they rely on access to lines of the bigger providers. Basically, internet service is monopolized and thus providers charge whatever they want, under whatever conditions they want (ie. download and speed limits, lack of customer service, etc). Not that the public actually cares. This is a country of people that quitely still paid the higher exchange rate price even when the Canadian dollar was on par with, or higher than, the US dollar, and, when asked if it bothered them, said "no, what can you do?" | |
| 
jungleman
join:2001-06-09
 ·TELUS
| thanks for posting this comment: "Original ADSL service was received a long time ago. (2000?) (Used to be on dial-up with Uniserve before.) As I recall there were no problems at the time. It took quite a while between signing up and actually getting service. This was not so bad since ADSL was just being deployed in the area. Price was around $45.00 per month for 1500 down and 512 up. A D-Link modem was supplied with no firewall or router features. Download speeds were around 165 kb/s."
that sounds exactly like my first hook up with Telus as far as dates, prices, and speeds. I joined around 2000 as well and now I'm sure of the year because of what you posted (also was just rolled out in my town, same $45/month for 1500down/512up but I had the 3Com HomeConnect and was coming from AT&T dialup. Hell I still have the original booklet that the installer brought over! | |
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 Review by drjp81
Posted: 117 days ago
member for 3.8 years, 576 visits, last login: 1 days ago
canada
Contract price not specified.
"Everything works as advertized"
"They will change the TOS mid contract"
"Unacceptable behavior"
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I have to say. I got a great deal with TELUS. And for it, I agreed to a 3 year contract. But wait, it hasn't been two full months that I have an agreement, TELUS goes and unilaterally changes the TOS.
This practice has to be stopped at all cost. In Canada it should be illegal to have a contract that can be changed by a single party at their sole discretion.
Followup comments: Lemonion
join:2009-04-26
| Cell phone service review in internet review section? Assume this relates to your post about the Cell Phone Contract. Did the TOS state that they could be changed with notice when you signed up?
"Changes
These service terms (including any rates and charges) may be changed unilaterally by TELUS from time to time on at least thirty (30) days' notice to you, and such changes shall become effective once you use the service after such thirty (30) day period (which use shall be deemed conclusively to indicate acceptance of such changes)."
You should post a link to your forum post to give folks more background info and clarify which service you are talking about. Mobility division is different that the residential phone/internet/TV division.
Granted, I bet TOS are not much different there either. | |
| |
drjp81
join:2006-01-09
canada
·TELUS
·TekSavvy Solutions..
| Re: Cell phone service review in internet review section? Agreed. My service is mobility.
And the mention in a TOS that the TOS can unilaterally be changed by the grantor of the TOS makes an agreement moot in my opinion and makes it that much more outrageous in the first place. Should simply be unlawful.
For those interested in the reason of this negative review please head over to my poste here:
»[Mobility] WARNING: Change in TOS
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Cheers! | |
| | | CR123
join:2006-11-04
Vancouver, BC
| Re: Cell phone service review in internet review section? said by drjp81 :And the mention in a TOS that the TOS can unilaterally be changed by the grantor of the TOS makes an agreement moot in my opinion and makes it that much more outrageous in the first place. Should simply be unlawful. Yeah, but why would you agree to a TOS that you think should be unlawful? I guess we could go around in circles with this... 
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- The content of this post is my opinion, and does not reflect the opinions of my employer. - | |
| | | Lemonion
join:2009-04-26
| That's the problem right there.
The TOS states it can be changed with notice.
It's unfortunate you feel taken aback due to the TOS changing 2 months into a 3 yr contract.
Is the new TOS significantly different than the original one?
You don't have much of a case as you agreed to the original TOS that stated it could change at anytime.
As for the changes you stated (arbitration, user generated content, etc...) do they really impact your usage of this service.
If you feel so vehemently against it you can cancel and perhaps see if the cancellation fees can be waived (don't start cursing at them, be nice) and grab a new setup with another provider.
How do the other providers' TOS stand up to this one (bear in mind the new federal legislation enacted regarding deep pacted inspection - DPI).
At this point, you would be better off trying to a group of people to join you in class action suits or protest - posting here will only educate a few people about mobility TOS, and this is mainly an ISP forum. Are there cell phone forums you have posted in? | |
| | |
Bor
@telus.net
| said by drjp81 :Agreed. My service is mobility. And the mention in a TOS that the TOS can unilaterally be changed by the grantor of the TOS makes an agreement moot in my opinion and makes it that much more outrageous in the first place. Should simply be unlawful. A contract can't allow one party to unilaterally amend it, at least not without offering some sort of out for the other party. If you don't like the new TOS, insist you want out of the contract without penalty. | |
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Review by afreak
Posted: 254 days ago
member for 254 days, 26 visits, last login: 118 days ago
Surrey,BC
$35 per month
"Stable as a rock"
"2.5 Mbps/640 Kbps?"
"You're screwed if you do, you're screwed if you don't"
| Pre Sales information:
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I've been using TELUS DSL since the BCTel testing days in 1998. For the most part, its network has been rather reliable, but its DHCP and DNS servers have been rather iffy in the past. My nightmare with them happened in 2005 when I moved from one house to another. It took three TELUS on-site technicians to get the service installed in our home simply because they failed to place a filter on the line in the initial install and missed it on the second attempt to get it working.
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Review by rockmonster
Posted: 1 year ago
member for 1 year, 0 visits, last login: 1 year ago
Edmonton,AB
 Business customer
$250 per month (36 month contract)
Telus
"at least i have internet"
"to many to list"
"this is why I have Shaw at my home"
| Pre Sales information:
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• What other options did you consider for broadband
I had no choice for where our business is located
I have to say that I am tired of the lvl 1 crap you have to go through to get any service tech out to fix any problems and if I had the option to switch to anyone I would in a hot minute.
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Review by dalebrozer
Posted: 1.1 years ago
(review was emailed from domain telus.net)
V6H1K
$50 per month
"CONNECTION IS OK"
"THEY LOWERED PRICES AND DIDN'T LOWER MINE AND REFUSED A FULL RE FUND"
"DON'T LIKE THE WAY THEY DO BUSINESS,VERY DIS HONEST"
| Pre Sales information:
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WITH OUT PREJUDICE,
TELUS CONTINUED TO CHARGE ME 50.00 A MONTH WHEN EVERY ONE WAS CHARGED
35.00 THE LAST FEW MONTHS.WHEN I FOUND THIS OUT I TRIED TO GET A
REFUND.THEY REFUSED FOR NO GOOD REASON THAT THEY MADE ME AWARE, OTHER
THEN THEY HAD IT AND WEREN'T GIVEING IT BACK. I HAD BEEN A SUBCRIBER FOR
MANY YEARS BUT AM NOW SEARCHING FOR ANOTHER PROVIDER.OH, HER SOLUTION
CHECK BACK REGULARLY(AND WAIT ON HOLD)
Followup comments:
Xtort
join:2001-07-28
Edmonton, AB
1 edit | Either it's ignorance or lack of punctuation. I don't think your complaint has any relevance to how Telus does business. If you have been with Telus for over 6 months, you will be charged $45 to $50 like everyone else if you are using their Extreme service.
The people being charged $35 are on the 6 month promotion before the $50 charge comes into effect. Telus doesn't owe you a refund at all if you have been using their services for over 6 months and just got off the promotion. Get use to it, this goes for anyone that uses their services.
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GA-X38-DQ6 / Q9450 @ 3.52 / 4GB Mushkin Black PC2-6400 / 9800 GX2 / Ubuntu 8.04 LTS AMD64 | |
| | zod5000
join:2003-10-21
Edmonton, AB
·TELUS
·TekSavvy Solutions..
| Re: Either it's ignorance or lack of punctuation. said by Xtort :I don't think your complaint has any relevance to how Telus does business. If you have been with Telus for over 6 months, you will be charged $45 to $50 like everyone else if you are using their Extreme service. The people being charged $35 are on the 6 month promotion before the $50 charge comes into effect. Telus doesn't owe you a refund at all if you have been using their services for over 6 months and just got off the promotion. Get use to it, this goes for anyone that uses their services. Thats not entirely accurate, I recently signed up and its 30.95 for the first 12 months and 35.95 after that (that includes the 5 dollar long distance subscriber discount).. 45 Bucks is a bit steep, but this shady practice is used everywhere.. they don't notify clients that they've lowered prices, hoping the clueless don't call them on it. Most won't make it retroactive.. well unless you threaten to leave. | |
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Xtort
join:2001-07-28
Edmonton, AB
| Re: Either it's ignorance or lack of punctuation. I'm probably paying $45 because I am running "Dry DSL". I don't have a land-line with Telus. I could threaten to leave, but how voices would it take to make the conglomerate think twice about reducing prices and letting the customer know about it?
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GA-X38-DQ6 / Q9450 @ 3.52 / 4GB Mushkin Black PC2-6400 / 9800 GX2 / Ubuntu 8.04 LTS AMD64 | |
| | | | CR123
join:2006-11-04
Vancouver, BC
1 edit | Re: Either it's ignorance or lack of punctuation. Hey Xtort, if you renew/sign a contract, you get the current price, I believe.
If your month-to-month, no such luck 
(edit: there is no dry DSL fee anymore, and has not been for as long as Extreme's been around, I think)
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- The content of this post is my opinion, and does not necessarily reflect the opinions of my employer. - | |
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Xtort
join:2001-07-28
Edmonton, AB
1 edit | Re: Either it's ignorance or lack of punctuation. I might not renew at the end of the term seeing that I've been testing the old Shaw connection again. Seems that speeds are back up to par with what they once were when Xtreme-I was released.
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GA-X38-DQ6 / Q9450 @ 3.52 / 4GB Mushkin Black PC2-6400 / 9800 GX2 / Ubuntu 8.04 LTS AMD64 | |
| dfb47
join:2007-02-26
Canada |  problem solved
| |
| | CR123
join:2006-11-04
Vancouver, BC | Re: problem solved Hmmm. Maybe you should edit your review - you can do that. | |
| BC_Consumer
join:2008-12-15
Richmond, BC
| Telus Pricing Don't be hard on anyone who does not understand Telus pricing. They post an introductory price and then put the ongoing price in small print. The base price of $50 per month is either not posted or very hard to find. My daughter went back to school and I signed her up for the lite service. It was so slow, less than .3 Mbps that she seldom used it. She was on a 3 year contract. In her 2nd year, she found a student price for Extreme. I called and asked if there was a contract and what happens to the old contract etc. I was told that she could go back to her old contract when she was no longer a student. She finished last spring and in September the rate went to the "normal" rate. This was not the rate available on a contract when she signed up but $50.00 per month since she didn't have a contract. There would be a surcharge to go back to lite on the original contract.
To top it off, when the student rate ended, Telus charged a cancellation fee of $212.00 including taxes. In October, they agreed this was an error and would reverse the charge. It is now December. From other posts and other forums, Telus keeps the customers money for 6 to 8 months. The charge was not reversed in October and there is not reason why. One agent told me to file a credit card dispute with the credit card company.
This companies bate and switch pricing is illegal and my goal is to expose this company for what they are. | |
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 Review by detoam
UPDATED: 1.2 years ago
member for 1.7 years, 33 visits, last login: 93 days ago
Vancouver,BC
$60 per month (36 month contract)
about 7 days
Telus
"Extra virus and firewall protection"
"Absolutely horrible and unreliable"
"Will not reccomend"
| Pre Sales information:
Install Co-ordination:
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(ratings well below consensus)
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The below review was before I moved. This is a while later and problems keep piling with no end in sight. I have finally decided to simply switch to SHAW. Latest download speed got as low as 700Kbits/s. Absolutely horrible.
___________________________________________________________________________
The service we have is Telus high speed enhanced. On speed.net it averages at 2800kbs down and 350kbs upload.
The install proccess was very quick, but only because we already had connection through them. Delivery of wired/wireless router was about a week late though. The router is a 2wire576. It seems to work just fine, but using the DMZ zone is not recommended as the router will try to change IP address every few days. At which point one has to physically turn off the router for about a minute and then restart it. It can be annoying at times because You never know when it will happen until Your connection simply stops working. The router's software is average. To my preference it isn't as feature filled as it could be, but it is simple enough for an average internet user.
Overall it isn't bad. But limiting actual speeds for download/upload is bad in my view. It is still better than the regular high speed internet. The added extra virus, anti-spam and firewall features are good. The added software for repairing wired/wireless conection works great. It also allows wireless conection to be used without the windows wireless service.
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 Review by korupt
UPDATED: 1.2 years ago
member for 9.6 years, 4225 visits, last login: a few hours ago
Canada
$40 per month (12 month contract)
about 10 days
Telus
"very few outages"
"poor tech and customer service"
" BAD"
| Pre Sales information:
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(ratings below consensus)
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My Other Reviews ·Shaw
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