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TELUS page on DSLReports
Six Month Rating

Reviews:
bullet 422 reviews (217 good) (109 bad)
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Review by se7en See Profile

  • Location: Delta,BC
  • Cost: $68 per month (36 month contract)
Good "Free modem."
Bad "High prices. Usage based billing"
Overall "I will be leaving as soon as contract expires"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

False advertising, because I never received my free TV after signing up for their service on 3yr term. Usage based billing is the reason I will be switching finally. Speeds are getting slower and slower, and PVR often goes down due to frequent server outages.

member for 15 days, 1 visits, last login: 14 days ago
updated 15 days ago

Comments:






Review by Jeffee See Profile

  • Location: Red Deer,AB
  • Cost: $167 per month (36 month contract)
  • Telco party Telus
Good "I've always received advertised download/upload"
Bad "Removed unlimited data, Price increases, local customer service, cost"
Overall "Look at what you're buying and compare with your wants/needs from other providers."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Making this review as my term has ended so all things here happened somewhere within the last 3 years. I had/have Internet 15->50, Optik TV, and phone.

Tv boxes, CIS330 and 430-> 710? I cant look at the moment of typing this. Modem/router V1000H -upgrade-> V2000H -Shorted out-> T1200H -Melted/burned-> T1200H

Pre sales info: I wasn't the one to set it up so I have it as Neutral.

Install Co-ordination: When we got it installed for the first time it was installed. No real problems. However, when I upgraded from the 15 to 50 that was confirmed available they were a no show, there was confirmation that the tech was going to be there and they never showed. Called them and they said the service was not available when it was. It was fixed eventually and service was installed. What bugs me to this day though as a gamer ping is important. When I had the 15 on a single line my ping to the closest places was 30+. On the day before the upgrade telus applied a profile or something and rebooted my router and my ping was 0-5 with various local places. On 50 bonded its around 20. Was never able to get an answer as to what was done.

Connection reliability: In the three years I've only had a few service drops. Two of them were telus and the rest were cause by bad drivers running into things. The two telus related drops happened within the last half year of the third year with DNS going down.

Tech support: I haven't had to use it much as any problems on my end I can solve but the few times I've had to contact them they want a $100 payment to send a tech even though I explain the problem. When upgrading internet plans they stood me up and tried to lie about it without informing me they would be wasting my time. When asking about why I didn't have the good ping before I couldn't get an answer.

Recently I had an issue where the router shorted or something. The TV quit working but the internet and phone continued to. Telus sent a tech to replace it and when asked if I could get the newer router because the current one is bad they wanted $100. When the tech came after 5 days of the initial call they had to replace the router as well as it wouldn't send the TV signals. We got the new router as she didn't have any of the older ones. No idea if telus is going to try charging the $100 as there was no option to get the older one(thankfully).

An issue arose with the new modem/router though. It had an extremely loud coil whine/noise and after a few days actually started smelling like melted plastic. Unplugged it and called telus. They had it replaced the next day.

Services: I don't use the TV as others in the house do so I cant comment on the TV portion. The phone rings quite a bit. I don't know if telus sells the numbers to third parties but we used to get calls quite a bit before putting ourselves on the national do not call list.

I'm the primary internet user. I've gotten the advertised download and upload speed and never noticed it being lower when downloading games. On the subject of games, more specifically online multiplayer, The ping isn't good. When I was on the 15 plan my ping for 100 miles was 30+ Southern USA was 150+. When telus was about to upgrade my net to 50 and install the new modem for bonded I had 5 ping for 100 mils, 0 ping for under 50 miles. I don't know what they did and they wouldn't say.

After it was installed my ping became 20 for 100 miles, 70 everywhere else from Saskatchewan and east, NW USA to the great lakes. 80-120 for California blizzard servers for Diablo 3 PC. I don't know the location of RuneScape servers in Canada/USA but I was never under 74 ping. Its a good thing it was never that important in that game.

If you play on xbox 360 you're going to have a bad time. I was a console gamer before primarily playing PC besides runescape. For some reason its impossible to find local games, xbox will always search for games in California, Georgia and sometimes Florida. I never had this issue with other ISP's and both parties blame the other. The weird thing though is I have a friend in southern AB with telus 25 and if it was just me and him in a party we would alternate host every time.

Value for the money: Unfortunately internet isn't something thats great in Canada and with no competition there isn't much going on. The big guys are pretty much best pals and wont compete with each other more than a few promotions. Its also a shame the contract doesn't lock in a price.

Hardware: The Actiontec products aren't good and locked down. the t1200h has port 1 bridge to use your own router but if you have the older V_000H you have very little to no options besides port forward and DMZ. Another problem I'm having even with the wifi extender and being on 5GHz is the connection likes to drop. The isp connection doesn't drop on lan but the wifi connection likes to drop daily at the wrong times. Tried different settings to the same results.

member for 1.6 years, 35 visits, last login: 4 days ago
updated 18 days ago

Comments:

Xdsin

@bigpipeinc.com

Bonded Links and Latency

The added latency from 5ms to 20ms can be explained with the bonded connections.

Telus uses the modem to load balance between two connections effectively doubling your throughput. The problem is the added link adds and additional 5 latency and then the rest is added in processing time on yours and the other side to interpret the multiple sources from your home.

Bonding the connections adds latency for managing that link.
Jeffee

join:2013-08-09
Red Deer, AB
Reviews:
·TELUS

Re: Bonded Links and Latency

Added a new line for the bonded pings to separate it, Always seems to add a line space.

I wasn't trying to compare the bonded directly to the 0-5ms as I know its suppose to be higher. What I don't understand is how the ping I had with the 15 was so high and only a day before getting bonded it was good. The bonded ping is lower than my old 15 ping up to a day before getting the bonded line.
que_ball

join:2004-05-11
Edmonton, AB

Re: Bonded Links and Latency

Telus likely switched your port to VDSL before the appointment giving you that temporary low ping. The local loop on a single VDSL has very low latency.

Review by Sweigh See Profile

  • Location: T5Z 0E7
  • Cost: $87 per month (36 month contract)
  • Install: about 14 days
  • Telco party Telus
Good "reliable speeds, normal for DSL."
Bad "Usage Based Billing."
Overall "Goodbye Telus"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Give Teksavvy a call, get the same service for cheaper with UNLIMITED bandwidth. Simple as that.

member for 3.3 years, 89 visits, last login: 2 days ago
lodged 22 days ago

Comments:






Review by jdraymond See Profile

  • Location: Calgary,AB
  • Cost: $55 per month
  • Install: about 10 days
  • Telco party Telus
Good "None"
Bad "Overage Fees"
Overall "I'm quitting you Telus"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·TekSavvy Cable
So Long Telus, it's been a good 15 years with you (Phone for all those years, internet & TV off and on). I never go over my monthly allotment but I find the fact that you want to start charging for using bandwidth offensive. We are done. See ya!

=====

Update - Jan 2010

I'm back to Telus after several years with Shaw. My shaw connection had become quite unreliable after moving to a new house and I noticed that Telus was cheaper with bundling so I though I'd give them another go. I am impressed-- much improvement since the last time I was with Telus. Fast and consistent, has not been down at all so far and no throttling when downloading linux iso's over Bittorrent. As long as I never have to call support I am a happy camper!

--------------------------------------------------------------------

Updated

Telus has deteriorated significantly over the past couple of months. Constant drops, DNS timeouts, useless tech support-- It got to the point where I made the phone call to shaw yesterday and the will be hooking it up on wednesday. Telus was great at first, but when it's bad it's really bad...

---------------------------------------------------------------------

For $34.95 per month I can't really complain. Switched from shaw because I got a dish and didn't want to pay the extra $10 per month although I understand shaw has discontinued this. Telus was going to be about 2 months before they could get a tech out so I told them that was unacceptable and would stay with shaw. Once they heard I was with shaw the offered to send me a quick connect kit for free (need to return if / when I cancel though), free web cam and give me 2 months free. It took about 2 weeks for the kit to arrive by mail, but once I got it it was about 10 minutes to get online. Had to call tech support once and the wait was going to be over 60 minutes, but in the time I was waiting I managed to fix the problem myself-- hopefully I never have a major issue where I have to actually wait that long to get through. Speed is not as fast as I was getting with Shaw (my shaw connection was amazing), but still pretty fast-- my connection speeds do seem a lot more consistent than I was getting with Shaw even though not as fast. Overall for five dollars less per month I am happy with Telus.

member for 13.4 years, 1292 visits, last login: a few hours ago
updated 23 days ago

Comments:
intrepi

join:2015-03-04
Victoria, BC

Telus has been gouging their customers with monthly digital fee and now....

Telus has been charging their internet customers a digital fee every month for as long as I can remember. Since there is no way for them to provide any of their services in a non digital format, its another one of those ridiculous fees which should not apply. Telus also boasted about not charging for bandwidth usage but then they come out with Crave Tv as a carrot and then join the other main providers and come out with a bandwidth usage fees. Personally, I'm fed up with Telus and I've been looking for another internet provider for quite some time now with limited prospects due to my area. I have decided to give unmetered.ca a try since it has no caps on bandwidth and it doesn't have a monthly digital fee. It also costs far less for the same speeds although this isn't a recommendation or personal promotion, just a decision I've made.

Review by parrelium See Profile

  • Location: Abbotsford,BC
  • Cost: $135 per month
  • Install: about 1 days
  • Telco party Telus
Good "I really like almost everything about optik tv except:"
Bad "Prices keep going up slowly, and service stays the same... Data caps"
Overall "No longer happy. At all"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Still happy with the service, been down twice since I got it, and happy with the download speeds, however would love a bump on upload. Waiting for my 25/10 like Bell has.

I get faster internet than i ordered.. not sure if it's just a teaser(maybe they'll take it away after i get used to it), get all the tv channels except porno(same thing only ordered some of them i assume to take away after a free preview) and have a house phone again. was paying 37 a month for internet and 100 dollars a month for expressvu before, now i pay less and get more. Quality of hd is a little softer than bell, and mediaroom will take getting used to but overall i'm pretty happy.

update jan 23/2011
speeds have been set properly |:(
Don't have any problem with hd softness(maybe it's better maybe i don't notice anymore).
Mediaroom is way better than anything else.
I recommend this to anyone who qualifies.

update sept 16/2011
Still happy for the most part with the service i get. Wish upload was higher though.
Sending pictures thru email to family all over the country takes forever.

Update July 14/2013
Still happy, and am now on 50/10. Only complaint is the constant price increases, but otherwise it's all good.

»www.speedtest.net/result/3364383 ··· 3629.png

Update Feb 27/2015.

I'm happy with the speeds, reliability, and customer service.

However I am really pissed that they're imposing penalties for exceeding my cap. I've never exceeded it before and may not in the future, but I've watched my 25mbps cap get halved, then when I got 50 it was set to a reasonable 400gb.

Currently I'm on 100, with a 500GB cap which is too low for the premium I'm paying for their service. Anyone with the ability to google it knows that data costs pennies per terrabyte, but somehow ISP's are able to gouge you for $15 per 50GB over. When there is an alternative available I will be switching. Fuck em.

member for 9.6 years, 615 visits, last login: a few hours ago
updated 26 days ago

Comments:

showstopper

@184.151.231.x

internet

Telus has the slowest internet I have ever seen. I can't even stream one show on one device with nothing else in the house online. I even took my phone off of WiFi. I am definitely switching.

parrelium

join:2005-07-31
Abbotsford, BC
kudos:1

Re: internet

Well that's unfortunate. My speeds are the same 24/7 365. The only streaming issues I have are with youtube sometimes, and we all know that's their fault, not Telus's

Review by MerinX See Profile

  • Location: undisclosed location
  • Cost: $80 per month
  • Telco party Telus
Good "Decent ping and good upload speed"
Bad "Usage based billing"
Overall "Not worth it because of Usage based billing"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Shaw
Since the usage based billing by telus has been announced the company is not worth giving your money to. Constant rate hikes and cap decreases make any value in the service null.

»www.telus.com/en/ab/get-help/acc ··· pport.do

I will be switching to Shaw or Teksavvy because usage based billing is nothing more then a greed based money grab.

I hope other change their reviews to match the lack of value telus now adds.

member for 4.1 years, 291 visits, last login: a few hours ago
updated 26 days ago

Comments:

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25

Hi!

Hello,

We'd love to have you aboard our family.

You can post in our direct forum and we can set you up with the info you need

»TekSavvy Direct

Cheers,

Andre

Helios
Premium
join:2013-11-04
Smithers, BC

Re: Hi!

Hmm, a poster from New York. Like that post has any credibility.

MerinX
Crunching for Cures
Premium
join:2011-02-03
kudos:1

Re: Hi!

you do not get to pick or specify your location. i Assume it is tagged to the IP or something

Review by bluenote73 See Profile

  • Location: Canada
  • Cost: $69 per month (36 month contract)
Good "DSL delivers the speed reliably."
Bad "Contracts bind you, not them. They raised my prices 5 times, and cut my caps in half UNDER CONTRACT."
Overall "5 price increases UNDER 3 YEAR CONTRACT. They are deceitful liars. Go with Teksavvy, or another third party ISP instead."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·FreePhoneLine
While their service delivery is good, their morals are lacking. When one signs up for a contract, they do not specify that the price, and product can change, and there is NOTHING you can do about it. Cutting my caps by 50%, and then deciding to charge overages, plus at least 5 price increases during the term is NOT ETHICAL.

Do not reward this behaviour. Do not sign a contract with them. Go with Teksavvy, or try AEBC.com, Lightspeed.ca, Nucleus.ca, unmetereddsl.ca, or uniserve.com.

member for 6.1 years, 496 visits, last login: a few minutes ago
updated 28 days ago

Comments:

Review by ArclightX See Profile

  • Location: Calgary,AB
  • Cost: $86 per month
  • Install: about 8 days
  • Telco party Telus
Good "Reliable-ish"
Bad "Oligopoly=Bad"
Overall "If telus could steal money from your wallet they would and at this point they don't even try to hide that fact"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

The Facts:

- I'm in Calgary
- I'm a former Network Eng at telus
- I'm on the 25/5Mbit profile (although I've only ever gotten about ~3Mbits upload speed)
- I also have their minimum package TTV (IPTV) service called "The Essentials"
- I DO NOT Have a home phone line (aka Dark ADSL)
- I Pay about $86/mo for this which includes a bundle discount and 1 or 2 other "negotiated" discounts that have remained on my bill
- I use the ALU 7130 modem and utilize my own home router for service throughout my home

So in terms of the service itself, it's good enough, not perfect but it works and telus doesn't employ "traffic management" techniques which is a good thing.

So the real situation here is that I will be leaving telus in the next week or two and will be going with a wholesale provider with unlimited service. For the longest time telus always advertised caps but never enforced them for so long as you had ttv service with your internet service. The price isn't what I would call competitive but I was willing to go along with it for so long as my bandwidth wasn't enforced and the service remained steady.

Then this happened: »goo.gl/gswVP8

So yeah, the funny thing is I know how this company thinks and in the end what they're basically saying without actually saying is:

"We don't want customers like you on our network. We only want grandma who occasionally checks her email and smiles at pictures at her grandkids once or twice a week. Power users like you that do stuff, download movies, watch Netflix, gaming, have a connected home that chews bandwidth, etc.. etc.. No Thank You! Off you Go!"

Everything you hear contrary to that from either the company or the talking mouthpieces on DSL Reports is pure Spin and pure Lies. Don't believe it for a second and trust your gut.

How is telus is communicating this message you ask?

- By how they've consistently raised their prices twice in the past year
- How they started to Artificially cut their usage caps in half as a first step towards UBB
- And now the grand crescendo, Implementation of Usage Based Billing

Why is this happening you ask?

- Just like the rest of robellus to maximize profits at your expense
- Artificially lowering service to lower their costs
- And most of all, to protect their broadcast TV service by behaving anti-competitively (Which should be illegal btw, I'm looking at you CRTC)

That sucks @ss! What can I do about it?

- The ONLY thing you can do about it is vote with your dollars, LEAVE telus and go with a smaller wholesale provider
- No amount of moaning or whining will change a thing
- telus has already done the math
- They're in it to maximize their profits at your expense and they are BARELY veiling that fact from you in their actions

Vote with your $$$, Leave telus like I am, You'll be so much happier once you have.

It will almost feel cathartic to be rid of them. Trust Me.

member for 5.5 years, 325 visits, last login: 9 days ago
updated 30 days ago

Comments:

Review by Admiral124 See Profile

  • Location: canada
  • Cost Contract price not specified.
  • Telco party Telus
Bad "UBB"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Over the past few years, Telus has increased their rates and lowered their offering. Not once have they spent any of their profits in my community on upgrading services as our lines begin to rot. Today, when HD streaming and game downloads easily reach into the tens of GB (or more), measly limits of 100GB/month can't be taken seriously - especially with 4K content around the corner. Now that they have decided to implement usage-based billing, I will be dropping their services in favor of someone else.

member for 33 days, 2 visits, last login: 24 days ago
lodged 33 days ago

Comments:

Review by timerider2 See Profile

  • Location: St Albert,AB
  • Cost: $65 per month
  • Install: about 8 days
  • Telco party Telus
Good "Only had a handfull of total outages in 3 or 4 years"
Bad "I have never had full speed from day one. USAGE CAPS and OVERBILLING are ridiculous."
Overall "It was already an expensive service with only so-so performance and NOW OVERCHARGING has made it just laughable."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I originally switched to Telus after Shaw was going to start overbilling internet 3 or 4 years ago. At that time Telus was bragging about how big and shiny their network was and how they had plenty of capacity and would never overbill their customers. Fast forward 3 years later and Telus has decided to pull the same BS. My hookup went okay but I never received my full 25mbps usually hovering between 15mbps and 20mbps, repeated calls and support from Telus failed to fix the problem. I've been with them over 3 years and have never had full speed and strange stuff like the modem resetting everytime our phone rings etc keeps happening. I was happy to pay for my lackluster service just to avoid the hassle of having to switch. Now with OVERCHARGING I am expected to have my nose stuck to the TELUSmeter all month to make sure I don't go over. I don't know about other people but I must have 15 devices hooked up to the internet at any given time and watching my TELUSmeter would probably become a fulltime job, and quite frankly I don't need the extra stress or hassle. Don't get me wrong I'm usually under my cap but it's the principal of the thing. Over my time with Telus I've had crappy service, crappy support, my cap has been cut from 500gb to 250gb and now for the last straw OVERCHARGING. I have resisted going to a third party provider up till now because I felt more secure with the feel good advertising and cute furry animals the big companies push but ENOUGH IS ENOUGH ALREADY. I urge others to explore 3rd party providers as I am doing and cancel Telus making sure to let them know why. When I told my wife she said, "Don't we already pay them over $60 a month for internet, WTF", GOOD QUESTION!!!!!

member for 4.2 years, 137 visits, last login: a few hours ago
updated 33 days ago

Comments: