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Review by Darhole 
member for 7.9 years, 59 visits, last login: a few minutes ago
lodged 15 days ago
 Edmonton, AB
 $156 per month- (36 month contract)
 about 5 days Telus "Speed as advertised, friendly/quick customer service, reliable" "Price raised more often than one would hope." "The 50/10 package is a superior product for the price."
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Was a long time shaw customer. Became disillusioned with the customer service and reliability of the connection / company in general (price/product changes all the time, the UBB scare)
Bought a condo and discovered that Telus had 50/10mbit available in the area.
Signed up for Optik Large Choice and Telus 50 internet. 3 year promotion at the time was $300 prepaid visa (good value in my opinion). Price came in at $156. Tech came on a saturday within 30 minutes of the time he said he would be here. Was here for about 45 minutes, had everything wired and setup to spec.
Have had zero issues with the internet or the TV service since install.
I must say my entire experience with Telus after being a shaw customer for the better part of a decade has been a wake up call.
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 Review by Matty632nm
member for 10.2 years, 2281 visits, last login: 1 days ago
updated 20 days ago
- North York,ON
- Contract price not specified.
- "Great tethering internet access"
- "Telus itsself is expensive"
- "Telus/Bell Koodo/Virgin have great coverage in Ontario"
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I am not actually with Telus but have the Super 6GB Plan with Koodo Mobile. When tethering with my Dual Carrier HSPA+ Samsung Galaxy S2 T989D I often obtain 15-20 Mbps down and 3-4 Mbps up on speed tests.
»speedtest.net/result/2396952377.png
If only my phone was capable of LTE as this is one of my best tests!
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Review by eddi1984
member for 70 days, 28 visits, last login: a few hours ago
updated 69 days ago
- Edmonton,AB
- $45 per month
- about 7 days
- Telus
- "Quick fairly painless ordering and install"
- "Service took approx 4 hours after install to be up in full speed"
- "Happy so far, no problems."
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Hi Folks, new here.
UPDATE Mar 14: SHOCK!!! After 24 hours of flawless internet service, I received a call from the same Telus tech (see below) to verify that my connection was good and that I am happy. IMPRESSIVE I must say!
AS POSTED ON MAR 13:
History:
I want to document my experience with TELUS for the last 1 week or so. I am/was a true SHAW customer for the last 7 years, Internet and Phone. I had the BB50 with Shaw, however, in the last few years I jumped from $85 a month to $105 for the same service without changes. So, thanks SHAW, you are no more, sort off ...
Recent events:
After reading online in forums, I found out, that TELUS was offering a Internet 50 plan (50/10) over fiber. So I called TELUS and inquired, if it is available in my area (I life in Edmonton, South Side, rather new neighborhood). So I ordered the Internet 50.
First encounter:
Telus tech came out (nice friendly guy) today (march 13). He terminated/spliced the fiber and installed a Alcatel ONT (Alcatel I-240G-B) right in my basement. From the ONT I connected direct into my Netgear Router. The tech had an Actiontec modem/router, however, I do not use it (have no TV).
EDIT: The Actiontec is a V1000H.
What happened after:
The service was not quite working for the first 4 hours due to a QoS problem in their equipment. Called Tech support and got a smart guy who looked into the problem. He told me, that they needed to apply a temp fix to get me going, and will do the actual fix in the next 1 or 2 days. All right, no harm done. After rebooting my router the temp fix worked and I had 50+/10+ speeds. About 3 hours later, the same tech called me back and told me, that the fix was applied and I needed to reboot my router, IMPRESSIVE, Telus is actually calling me back. I was impressed.
Rebooted the router and everything works.
Here is a speedtest: »www.speedtest.net/result/2572134696.png
IMPRESSIVE! So far so good. The experience from signup to actual install was very smooth and good.
I will keep this post updated as I have more experience with this service.
BTW, the download cap is 400GB and SOFTCAP (CAP is not enforeced, I specifically asked before I signed up, and the info is approx 1 week old) and I pay $45 for the first 6 month.
So long,
Eddi1984
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Review by Mindman
member for 163 days, 148 visits, last login: a few hours ago
lodged 109 days ago
- Merritt,BC
- $172 per month
- Telus
- "Almost 100% uptime in my area, and i always get my advertised speed."
- "Only 6.0/15 packages are available and no optik TV."
- "Great service and great support."
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We have both shaw and telus in our city. but we chose Telus years ago over shaw due to shaw having unstable internet in our area. We currently have the 15/1 package hoping to get 50/10 soon if they upgrade our area. We currently use the Actiontec V1000H modem.. not the greatest but its good enough.
Just hoping Telus upgrades our area this year. 15/1 is not enough for my needs and if they do enforce the cap 150gb will be no where enough for me.
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Review by tired
member for 2.4 years, 220 visits, last login: 7 days ago
lodged 159 days ago
- undisclosed location
- $40 per month
- Telus
- "Good promo rate, reasonable post-promo.. Reliable service"
- "Changes to usage caps, possibility of incoming UBB"
- "Currently very happy. As long as they don't implement UBB I have no complaints."
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I'm currently very happy with my service from Telus - 25MB/s.
As long as they don't implement UBB I have no complaints and plan to stop bouncing between ISPs. Otherwise...
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 fefrie
join:2012-08-17
Vancouver, BC | Is this just for the internet line only? Do you get phone or Tv with that price | |
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Review by Gardener
member for 6.5 years, 2166 visits, last login: 1 days ago
updated 169 days ago
- Burnaby,BC
- $47 per month
- about 6 days
- Telus
- "Solid connection. Usage caps not strictly enforced."
- "Annoying router, but it works well."
- "Quite Satisfied."
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Started in 2001 with the 1.5 Mbit service, subsequently upgraded to 3, 6, and most recently 25 with our switch to Optik TV. 3HD/1SD, a nice introductory package; we bought our own set-top boxes. No contract. Installation consisted of replacing the elderly drop to the house and plugging the new modem and set-top boxes into our existing cat5e wiring; it took a few tries to get the correct service on our line and there was an issue with a bad activation code for the PVR. We had TV by evening and everything has worked well since.
The Actiontec modem/router has an annoying user interface, and lacks the flexibility that I had with my Dlink router, but the connected devices work well (and if I wanted to, I could put the Dlink into the DMZ for finer control).
25 Mbit downloads are nice. More significant is the 2.8 Mbit upload, good for torrenting. Optik TV works well. The channel selection, and bundling, differs from Shaw, something we considered before switching from cable. After the six-month introductory offer, we cut back to "The Essentials", but kept 25 Mbit internet service, considering it to be more useful than unwatched TV channels.
Service has been very dependable, with only two significant outages in the last eight years. Our IP address has changed once since Optik was installed. The soft usage caps have never been an issue, although apparently the advertised allowance will be halved in February 2013, without a corresponding drop in price. That is unfortunate.
I've had no need to call the help line for at least three years, so I cannot comment on it.
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 katovic
join:2011-05-22
Union Bay, BC | 6 Meg Line with Overhead 2.36 Meg down yup if your happy with 80's and 90's technology telus is a good place to be right now. | |
| | | What about the future? What happens in a few years' time when one gigabit cable connections are the norm worldwide and Telus can't provide speeds greater than 25 megabits per second because of distance limits on vdsl? Then what? | |
| | | awesome The major thing that stands out with Telus is their full speed 24/7 availability of their backhaul(along with local) bandwidth.
None of the oversubscribed crap from the cableco's who would complain if you only pay half of the months payment based on only getting half the bandwidth speeds promised in your package details. People get criminal charges filed against them for selling and getting payment for 50 feet of rope and only delivering 25 feet. 50 feet is specific, as 50Mbps should be very specific 24/7.
Then again Telus doesn't harvest your data with DPI(Telus is an open pipe without DPI) for resale to other companies like Rogers does to raise their profits.
No matter what ISP you are on, when you misspell a URL, you should never be redirected to a 'help page' of your ISP(also known as advertising revenue parking page). That redirect is known as hijacking. It is a crime for anyone who is not massively wealthy. It breaks the Internet.
One more thing with DPI(injection as opposed to inspection). Are those ad's on the webpage you are viewing from the webpage or did your ISP inject their own ads into that page? Rogers has made a large profit over the years doing that to your TV shows on the U.S. networks. Google's search page never has ad's on it. If you see ads, contact Google and report it. | |
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Review by dbarron
member for 13.3 years, 1654 visits, last login: a few hours ago
updated 175 days ago
- Vancouver,BC
- $30 per month
- Telus
- "Reliable, always fast, no UBB"
- "Nothing bad so far"
- "Good value, no UBB"
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Switched back from Shaw due to Shaw's sneaky implementation of slashed caps, outrageous per GB charges, and outright lying to their customers.
That said, Telus was great on the phone when I called to transfer service, and it went off without a hitch. The install tech was really efficient and quick. The connection is really fast, steady and reliable. The price is really good. Telus has soft caps without enforced overage charges.
I'm very happy with Telus so far.
Update July 2011: had a problem with slow speeds. Called tech support and they resolved it and my download and upload speeds are now faster than ever. Great job, Telus!
Update Jan 2012: Rates rose to crazy high amount for 6/1 after first year so we switched to Teksavvy, which has cheaper for much faster 25/2.5.
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 Review by tallguy11
member for 11.2 years, 1685 visits, last login: a few hours ago
updated 177 days ago
- Edmonton,AB
- $90 per month
- Telus
- "Fast 25 meg down 3 meg up, reliable, and cheap"
- "none now that we got rid of that stupid router/modem combo unit they are all junk"
- "it works, it's fast and its way cheaper than shaw"
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i have full cable/hd with 25 meg down 3 meg up internet.. tv service has been great and same with the internet and i don't have to worry about caps!!!
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Review by ItzaKick
member for 9.8 years, 72 visits, last login: 209 days ago
updated 219 days ago
- Victoria,BC
- $24 per month
- (12 month contract)
- about 15 days
- Telus
- "With additional Telus products it is costing me 19.95 per month"
- "Billing?"
- "Fast and cheap."
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I called for the 24.95 per month for 12 months. 1500/512. D-Link 300 Modem. Since the connection was made have had no problems. No downtime. And the representative that set things up, she called me back to let me know, if I add one more service for 2 or 3 dollars, I'd get a further reduction of 5 dollars credited to my monthly bill on an ongoing basis. 19.95$ per month.
Works for me. I'm only a couple of blocks from the c.o. and have a clean line in.
I guess the only flaw was my first statement, missing some discounts. One call and I'm told the next bill will have it right, credits etc.
Either way, it's not very expensive and it works. It took a bit of time and some calls to get it and a phone line installed and the billing right, so far so good. I have a router in front of my network and it hasn't been a problem.
--------update, it's been around two years, Telus has served beyond my expectations. It's been consistant, and after local upgrades is faster and still reliable. Runs roughly 1450/500 on home dsl. My cost..24.95$
10/15/2012 --- Still with Telus... new City, faster service, more expensive. Yes faster and I'm pleased.
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Review by ctylor
member for 7.1 years, 889 visits, last login: 51 days ago
lodged 245 days ago
- Nelson,BC
- $43 per month
- (36 month contract)
- "Quality, Reliable, Decent Pings, Bit Torrent Friendly, High Caps"
- "Big Giant Company, Stuck in a Contract"
- "Decent Value Compared to Shaw in places that offer Turbo 15 and Turbo 25"
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I liked them in general as an ISP. I had a strong VDSL high speed connection with them because I was lucky enough to have fibre optic to my local central office. As a result in most respects except for absolute high speeds, the connection quality and reliability was equal to or superior than what Shaw would have offered.
I did have to get TV (Optik) to get a bundle discount, otherwise add +$5 extra for internet, plus I had to get a 3 year contract in order to get the $15/month HD-PVR cable box fee waived. When you do it like that, you become a quasi-loyal customer, but you also don't get any of the crazy deals available to switch. And Telus and Shaw always beg you to switch when you're not their customer. So I sort of regret that alas.
The best secondary benefits to Telus VDSL was no bit torrent throttling (like Shaw does) and no enforced monthly transfer cap (although that may have changed recently but I had this connection back in the glory days of unmetered downloading).
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