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TELUS page on DSLReports
Six Month Rating

Reviews:
bullet 401 reviews (212 good) (97 bad)
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Review by parrelium See Profile

  • Location: Abbotsford,BC
  • Cost: $104 per month
  • Install: about 1 days
  • Telco party Telus
Good "I really like almost everything about optik tv except:"
Bad "Prices keep going up slowly, and service stays the same..."
Overall "I'm happy enough"
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(ratings match consensus)

Still happy with the service, been down twice since I got it, and happy with the download speeds, however would love a bump on upload. Waiting for my 25/10 like Bell has.

I get faster internet than i ordered.. not sure if it's just a teaser(maybe they'll take it away after i get used to it), get all the tv channels except porno(same thing only ordered some of them i assume to take away after a free preview) and have a house phone again. was paying 37 a month for internet and 100 dollars a month for expressvu before, now i pay less and get more. Quality of hd is a little softer than bell, and mediaroom will take getting used to but overall i'm pretty happy.

update jan 23/2011
speeds have been set properly |:(
Don't have any problem with hd softness(maybe it's better maybe i don't notice anymore).
Mediaroom is way better than anything else.
I recommend this to anyone who qualifies.

update sept 16/2011
Still happy for the most part with the service i get. Wish upload was higher though.
Sending pictures thru email to family all over the country takes forever.

Update July 14/2013
Still happy, and am now on 50/10. Only complaint is the constant price increases, but otherwise it's all good.

»www.speedtest.net/result/3364383629.png

member for 8.7 years, 495 visits, last login: a few hours ago
updated 39 days ago

Comments:

showstopper

@184.151.231.x

internet

Telus has the slowest internet I have ever seen. I can't even stream one show on one device with nothing else in the house online. I even took my phone off of WiFi. I am definitely switching.
parrelium

join:2005-07-31
Abbotsford, BC
kudos:1

Re: internet

Well that's unfortunate. My speeds are the same 24/7 365. The only streaming issues I have are with youtube sometimes, and we all know that's their fault, not Telus's

Review by buffalojump See Profile

  • Location: Cananda
  • Cost: $138 per month
  • Install: about 2 days
  • Telco party Telus
Good "Speed, Reliability"
Bad "Actiontec is to locked down."
Overall "good service for what you pay for."
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(ratings match consensus)

Overall I'm very happy, the speed is what they advertise (actually a little over) and its been very reliable.

member for 44 days, 2 visits, last login: 20 days ago
lodged 39 days ago

Comments:






Review by Darhole See Profile

  • Location: Edmonton, AB
  • Cost: $163 per month (36 month contract)
  • Install: about 5 days
  • Telco party Telus
Good "Speed as advertised, friendly/quick customer service, reliable"
Bad "Price raised more often than one would hope. Bad west coast routing."
Overall "The 50/10 package is a superior product for the price."
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Was a long time shaw customer. Became disillusioned with the customer service and reliability of the connection / company in general (price/product changes all the time, the UBB scare)

Bought a condo and discovered that Telus had 50/10mbit available in the area.

Signed up for Optik Large Choice and Telus 50 internet. 3 year promotion at the time was $300 prepaid visa (good value in my opinion). Price came in at $156. Tech came on a saturday within 30 minutes of the time he said he would be here. Was here for about 45 minutes, had everything wired and setup to spec.

Have had zero issues with the internet or the TV service since install.

I must say my entire experience with Telus after being a shaw customer for the better part of a decade has been a wake up call.

The routing to the west coast sucks. In Alberta, west coast traffic first travels to Chicago and then back west, leading to high pings for online gaming to servers like California.

member for 8.8 years, 404 visits, last login: a few hours ago
updated 52 days ago

Comments:

Review by yyceggy See Profile

  • Location: Calgary,AB
  • Cost Contract price not specified.
Good "constantly good speeds, 100% uptime"
Bad "usage caps ... but"
Overall "great connection 100% of the time, tech support over twitter is awesome"
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My Other Reviews

·voip.ms
I am not going to write 10 page review, not my thing, Over all a great ISP at least in my area ( Calgary NW ) works all the time, no down time , always constantly good speeds. Zero issues streaming from Netflix of any other video steaming service. Cap is set at 250 GB a month but I am sure I went over number of times and never was bothered with letters or overage fees.

At this point no reason to go anywhere else.

member for 227 days, 4 visits, last login: 53 days ago
lodged 58 days ago

Comments:

Review by matt221 See Profile

  • Location: Calgary,AB
  • Cost Contract price not specified.
  • Install: about 2 days
  • Telco party Telus
Good "Very reliable, consistent speeds"
Bad "Difficult to get bridge modem "
Overall "Would recommend"
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I've been with Telus for 3 years, started on Internet 6 package, now I have the Internet 25 VDSL (no landline, no TV).
Install was quick, I was able to get the ALU modem vs. the Actiontec 1000 router so I'm in bridge mode with my own routing equipment.
In last 3 years, I can't remember internet going down once. It has been rock solid even during the Summer 2012 Calgary Floods.
Customer service is helpful. Price is a little high against 3rd party internet providers, but compares favourably with Shaw.
I certainly recommend going with Telus.

member for 363 days, 263 visits, last login: a few hours ago
lodged 62 days ago

Comments:

Review by wolfe See Profile

  • Location: Canada
  • Cost: $70 per month (month by month)
  • Install: about 7 days
Good "Telus Internet (BC)"
Bad "Telus TV"
Overall "Best deal for internet, BAD for everything else."
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My Other Reviews

·Shaw
Telus flat rate internet is the best in the lower mainland vancouver, compared to shaw, and lightspeed. BUT THEY SUCK FOR EVERYTHING ELSE. simple just get the internet do not get suckered into any other deal or offer.

(side not shaw sucks for internet, but their PVR is almost as good as bell satelite, and cheaper)

member for 68 days, 0 visits, last login: 68 days ago
lodged 68 days ago

Comments:






Review by Bauwoo See Profile

  • Location: undisclosed location
  • Cost: $89 per month
  • Telco party Telus
Good "Connection, Low Latency, Dedicated Line, Customer Serivce"
Bad "Modem Options, Lack of Bridge Mode Support for Advanced Users"
Overall "Great connection, improved customer support, but lack of modem options and bridge mode support put the competition ahead here."
Pre Sales information:
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(ratings match consensus)

My Other Reviews

·Shaw
Phoned up Telus and had a pleasant time chatting with the customer service rep. Ordered up Optik TV, Internet, and Phone all in same day with no hassle. Tech came and did his work (1.5-2h) to setup wiring, PVR, modem, etc. Everything went well and was hassle free.

Having Telus for 6 months now and I haven't had any issues with the connection. I have had issues regarding the modem, the V1000H. It's never given me any problems technically but it does have a limited firmware for my uses. I called up tech support hoping they could put it in bridge mode but they didn't have the option or the expertise. Telus Tech support has very limited training. I found a custom firmware and loaded it onto the V1000H and put it into bridge mode and was running my RT-N16 w/ TomatoUSB (shibby). Didn't have any issues like tech support warned me about. 6 months running this setup with no issues and a rock solid connection with excellent ping times, faster than advertised speeds which I was on Optik 15 at the time. In December, Optik 25 became available and I jumped on board and I haven't had any issues.

The only real issue is that Telus has cut their bandwidth caps in half, from 500GB to 250GB on Optik 25. A lot of people on this forum are debating the issue and I hope they are successful in a positive solution to this. For myself, it will not affect me as much as I do not spend my connection to those limits Telus has placed apon me.

Right now I would recommend Telus for people who enjoy applications having low latency and a very stable connection (gaming and general use). I wouldn't recommend this service for power users who need extensive bandwidth (usenet, torrents, streaming).

UPDATE:

I just had 50/10 installed with TELUS new V2000H modem. This time around it was much easier putting into bridge mode. No custom firmwares or anything. Had root login from the start. Put it into bridge mode and connected it to my Asus RT-N66U w/ TomatoUSB Shibby CFW. The connection like my 25/2 is great. I get almost 50/10 (48/9) consistently all day. The only performance issue I seem to have is that with the V2000H it does Loop Bonding that requires the two phone lines. I noticed double my ping times which I don't know if that is normal or not for Loop Bonding. I put the modem into one line mode and was getting half the ping time and my original ping time when I was on 25/2.

Other than that the connection is solid. I can do heavy downloading again with very effective QoS implementation. Shaw fluctuates way to much to have QoS work. Gaming and all other applications run great, even with the slight increase to latency.

If TELUS has faster packages down the road, I'll definitely do the upgrade.

UPDATE 02/05/2014:

Currently only have 50/10 with no TV or Phone. TV and Phone services are with Shaw because of employee discount I had months ago. Looking to switch back to TELUS because the savings are not at Shaw anymore. One on one regular price and TELUS has my business because of QoS.

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member for 10.3 years, 580 visits, last login: a few minutes ago
updated 73 days ago

Comments:
fefrie

join:2012-08-17
Vancouver, BC

For all three that's a great price

This is $52 for all three services? That's pretty good. I pay $44 for 2 services, but I don't watch TV.

That's a pretty good price.

Bauwoo

join:2003-12-07

Re: For all three that's a great price

Nope just $52/m for the internet alone.

anon9999

@telus.net

Bridge Mode?

Just wondering where you activate this. I have my own router set up as a DMZ host on my Actiontec V2000H. I'm assuming this essentially does the same thing, as all ports are open to my router.

Bauwoo

join:2003-12-07

Re: Bridge Mode?

You must login as "root". Google has the login information. Once you're in you go to Advanced Tab > WAN Settings > and enable Transparent Bridging, disable wireless, and NAT.

And no, enabling DMZ is not the same thing has bridge mode.

Review by jtl999 See Profile

  • Location: In the GVRD
  • Cost: $168 per month (36 month contract)
  • Install: about 14 days
Good "Faster then ShawCable. Speeds are alwaus consintent. Techsupport and Installers were nice."
Bad "Some people might not like the gateway. Some ports blocked (Shaw home still blocks some of them though)"
Overall "If you can get it and pissed off with Shaw go do it!"
Pre Sales information:
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(ratings match consensus)

My Other Reviews

·Shaw
UPDATE. PVR and STB stopped working. We got a tech out the next business day to help us. He tried his best to avoid upgrading the Actiontec firmware but had to so kudos to him. Good service so far!!

On November 15th we finished transferring our domains and stuff from Shaw. Then we ordered Telus Internet 50. Optik TV Select and Home Phone 1. Then 26 hours later a women called back to confirm. Then we got a letter in the mail with all the info. On December 4th at 09:55 2 installers came. They installed a Actiontech V2000H and two boxes for the TV (1X PVR 1X STB) However the bonded line was not configured due to a problem and I was getting speeds like this.
»www.speedtest.net/result/3144628123.png

They came back later to hook up the bonded line and show us how to us the PVR. We told them not to waste their time and have a good day. Then speeds were normal
»www.speedtest.net/result/3144910304.png

Overall I would say that the service is great so far!

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member for 1.4 years, 548 visits, last login: a few hours ago
updated 106 days ago

Comments:

Review by tallguy11 See Profile

  • Location: Edmonton,AB
  • Cost: $40 per month
  • Telco party Telus
Good "Fast 50 meg down 10 meg up, reliable, and cheap"
Bad "none "
Overall "it works, it's fast and its way cheaper than shaw"
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fast internet and i don't have to worry about caps!!!

member for 12.2 years, 1736 visits, last login: 5 days ago
updated 199 days ago

Comments:

18286719

join:2013-02-02
Whistler, BC

why u say its cheaper?

the service is not cheaper is just has a better intro promotion, but u cant say its cheaper if telus 50= $80/m and shaw 50 = $80/m , shaw also has level 1 tech support in canada unlike telus who has it in india, and shaw also offers a proper option for bridging your modem
--
Shaw Broadband 100/5 - Cisco DPC3825 - Asus RT-AC66U

tallguy11

join:2002-02-08
Edmonton, AB
Reviews:
·TELUS

1 recommendation

Re: why u say its cheaper?

yes but telus has 10meg up and thats where it really counts.. also every tech support agent i talked to at telus has been in canada.. and it is cheaper as once the promotion is taken off all u gotta do is call in and threaten to switch to shaw and bingo promo back on.. been doing that for 5 years now works everytime!
Bandito

join:2003-01-23

Re: why u say its cheaper?

not typically. US time shifting channels are extra with Telus, included with Shaw. The same with Asian channels. Downloading and watching tv will cause a hit with your internet speeds. I've heard many complaints about how poor Telus tech support is, not so much with Shaw. Shaw knows that most people will actually return back to Shaw after their promo ends with Telus, that's partly why Shaw's promos and retention deals suck.

tallguy11

join:2002-02-08
Edmonton, AB

Re: why u say its cheaper?

if u took the time to read my review u would have seen i have internet only and for me telus is a far better connection... i do not have cable as i find its a waste of money.. i can get everything i want off the net and no dealing with commercials






Review by eddi1984 See Profile

  • Location: Edmonton,AB
  • Cost: $45 per month
  • Install: about 7 days
  • Telco party Telus
Good "Quick fairly painless ordering and install"
Bad "Service took approx 4 hours after install to be up in full speed"
Overall "Happy so far, no problems."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
Hi Folks, new here.

UPDATE Sept 26 (2013): Well, what should I say? BEST MOVE EVER! I am with TELUS for 6+ month now, I have had absolutely no connection drops, the speed is as steady as ever! If you can get GPON from TELUS, go for it ...
Will not go back to SHAW!!!

UPDATE Mar 14: SHOCK!!! After 24 hours of flawless internet service, I received a call from the same Telus tech (see below) to verify that my connection was good and that I am happy. IMPRESSIVE I must say!

AS POSTED ON MAR 13:
History:
I want to document my experience with TELUS for the last 1 week or so. I am/was a true SHAW customer for the last 7 years, Internet and Phone. I had the BB50 with Shaw, however, in the last few years I jumped from $85 a month to $105 for the same service without changes. So, thanks SHAW, you are no more, sort off ...

Recent events:
After reading online in forums, I found out, that TELUS was offering a Internet 50 plan (50/10) over fiber. So I called TELUS and inquired, if it is available in my area (I life in Edmonton, South Side, rather new neighborhood). So I ordered the Internet 50.

First encounter:
Telus tech came out (nice friendly guy) today (march 13). He terminated/spliced the fiber and installed a Alcatel ONT (Alcatel I-240G-B) right in my basement. From the ONT I connected direct into my Netgear Router. The tech had an Actiontec modem/router, however, I do not use it (have no TV).

EDIT: The Actiontec is a V1000H.

What happened after:
The service was not quite working for the first 4 hours due to a QoS problem in their equipment. Called Tech support and got a smart guy who looked into the problem. He told me, that they needed to apply a temp fix to get me going, and will do the actual fix in the next 1 or 2 days. All right, no harm done. After rebooting my router the temp fix worked and I had 50+/10+ speeds. About 3 hours later, the same tech called me back and told me, that the fix was applied and I needed to reboot my router, IMPRESSIVE, Telus is actually calling me back. I was impressed.
Rebooted the router and everything works.

Here is a speedtest: »www.speedtest.net/result/2572134696.png

IMPRESSIVE! So far so good. The experience from signup to actual install was very smooth and good.

I will keep this post updated as I have more experience with this service.

BTW, the download cap is 400GB and SOFTCAP (CAP is not enforeced, I specifically asked before I signed up, and the info is approx 1 week old) and I pay $45 for the first 6 month.

So long,

Eddi1984

member for 1.1 years, 73 visits, last login: 135 days ago
updated 205 days ago

Comments: