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TELUS page on DSLReports
Six Month Rating

Reviews:
bullet 407 reviews (214 good) (98 bad)
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Review by AJ102 See Profile

  • Location: Vancouver,BC
  • Cost: $30 per month
  • Install: about 40 days
  • Telco party Telus
Good "Reliable connection, steady speeds"
Bad "Advance billing, short payment times"
Overall "Much improved from my last experience"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I just switched back to Telus from Shaw. I last had Telus ADSL internet in 2009, but since then Telus has upgraded my neighbourhood for VDSL2. This is my first experience with Telus Optik TV after using Shaw Direct satellite and Shaw cable TV. Main reasons for switching were price and interest in seeing what Telus had to offer (my Shaw deal came to an end and they were about a week too late offering to extend it).

So far my impressions are good:
- Telus offered me a good deal after some negotiation (no contract, 6-month promo price, free PVR that I own after rebate, no install fee)
- Installation was on time, smooth and professional.
- Speeds are better than promised, especially upload speed. Ping times much better than my previous experience with Telus.
- No real problems with the Telus Actiontec router, although I'm just flowing through to my own router for most things.
- Customer service was fine: no delays getting through, correct information provided, commitments delivered as promised.
- My first bill was correct, reflecting the promised promotions, discounts and credits (I could hardly believe that Telus hadn't screwed it up somehow!)

On the TV side:
- To my eyes the picture quality is a little worse than Shaw cable, which was a little worse than satellite. But nothing really significant.
- The basic TV service (Essentials vs. Personal) and the PVRs are more-or-less a wash for me, with minor advantages one way and the other. The only significant advantage for me is that I can program the Telus PVR over the internet, while my older Shaw DCX-3400 PVR did not allow that.

Other issues:
- It's exasperating that Telus won't provide any information in writing about my deal with them. I just have to hope that the notes on my file are correct and that my bills are as expected.
- Telus pre-bills for the coming month, while Shaw post-bills for the past month. Telus gives a week less to pay, and both charge equally excessive late payment fees. So with Shaw I could pay 8 weeks after the start of a service period and not be late, while with Telus I'm late paying 3 weeks after the start of a service period. Bad Telus!

member for 9.4 years, 544 visits, last login: 1 days ago
updated 17 days ago

Comments:

Review by jtl999 See Profile

  • Location: In the GVRD
  • Cost: $196 per month (36 month contract)
  • Install: about 14 days
Good "Faster then ShawCable somewhat. Speeds are alwaus consintent. Techsupport and Installers were nice."
Bad "Some people might not like the gateway. Some ports blocked (Shaw home still blocks some of them though)"
Overall "If you can get it and pissed off with Shaw go do it!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·Shaw
Update: July 2014
Have been having issue since April where DSL retrains every few hours, TV has pixilation issues. Tech came out to fix it but didn't have much of a improvement.

Infoleak exploit has been patched :/

Six month promo has expired, although still affordable.

UPDATE. January 2014
PVR and STB stopped working. We got a tech out the next business day to help us. He tried his best to avoid upgrading the Actiontec firmware but had to so kudos to him. Good service so far!

I discovered a infoleak exploit on Actiontec .12 to obtain root

Original Review:

On November 15th we finished transferring our domains and stuff from Shaw. Then we ordered Telus Internet 50. Optik TV Select and Home Phone 1. Then 26 hours later a women called back to confirm. Then we got a letter in the mail with all the info. On December 4th at 09:55 2 installers came. They installed a Actiontech V2000H and two boxes for the TV (1X PVR 1X STB) However the bonded line was not configured due to a problem and I was getting speeds like this.
»www.speedtest.net/result/3144628123.png

They came back later to hook up the bonded line and show us how to us the PVR. We told them not to waste their time and have a good day. Then speeds were normal
»www.speedtest.net/result/3144910304.png

Overall I would say that the service is great so far!

Attachments:
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member for 1.7 years, 738 visits, last login: a few hours ago
updated 17 days ago

Comments:

Review by tahukipas See Profile

  • Location: Toronto,ON
  • Cost: $57 per month
  • Install: about 2 days
Good "Quick installation, very reliable connection & speed, decent value of the package"
Bad "Very limited availability in Toronto"
Overall "Great ISP! No complaints except for limited availability in TO."
Pre Sales information:
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(ratings above consensus)

Used Telus internet when I lived at a cityplace condo in TO. Went with the 25MBPS/200GB package with no contract and was pleased with the quality of the connection. During the 1 year I was with Telus, never had any major issue that requires me to call customer service or even call for a technician to come onsite - nothing that can't be fixed with a simple router restart. Connection speed was also always stable at any given time of the day.

Setting up the internet was wonderful too. Don't have to wait too long to get a technician to come by and activate the line (only 2 days from the date I signed up), technician came on time was done within 10 minutes. If you live in a cityplace condo, all the infrastructure are already in place so no modem (and related modem rental fee, etc.) required. You just need to hook up your router and be done with it.

I would've stick with Telus if they offer their service in Toronto outside of the cityplace area. Unfortunately they don't, so when I moved out I have to use a different ISP.

member for 20 days, 5 visits, last login: 14 days ago
updated 20 days ago

Comments:

Review by parrelium See Profile

  • Location: Abbotsford,BC
  • Cost: $104 per month
  • Install: about 1 days
  • Telco party Telus
Good "I really like almost everything about optik tv except:"
Bad "Prices keep going up slowly, and service stays the same..."
Overall "I'm happy enough"
Pre Sales information:
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Value for money:
(ratings match consensus)

Still happy with the service, been down twice since I got it, and happy with the download speeds, however would love a bump on upload. Waiting for my 25/10 like Bell has.

I get faster internet than i ordered.. not sure if it's just a teaser(maybe they'll take it away after i get used to it), get all the tv channels except porno(same thing only ordered some of them i assume to take away after a free preview) and have a house phone again. was paying 37 a month for internet and 100 dollars a month for expressvu before, now i pay less and get more. Quality of hd is a little softer than bell, and mediaroom will take getting used to but overall i'm pretty happy.

update jan 23/2011
speeds have been set properly |:(
Don't have any problem with hd softness(maybe it's better maybe i don't notice anymore).
Mediaroom is way better than anything else.
I recommend this to anyone who qualifies.

update sept 16/2011
Still happy for the most part with the service i get. Wish upload was higher though.
Sending pictures thru email to family all over the country takes forever.

Update July 14/2013
Still happy, and am now on 50/10. Only complaint is the constant price increases, but otherwise it's all good.

»www.speedtest.net/result/3364383629.png

member for 9 years, 558 visits, last login: a few hours ago
updated 174 days ago

Comments:

showstopper

@184.151.231.x

internet

Telus has the slowest internet I have ever seen. I can't even stream one show on one device with nothing else in the house online. I even took my phone off of WiFi. I am definitely switching.
parrelium

join:2005-07-31
Abbotsford, BC
kudos:1

Re: internet

Well that's unfortunate. My speeds are the same 24/7 365. The only streaming issues I have are with youtube sometimes, and we all know that's their fault, not Telus's

Review by buffalojump See Profile

  • Location: Burnaby, BC
  • Cost: $138 per month
  • Install: about 2 days
  • Telco party Telus
Good "Speed, Reliability"
Bad "Actiontec is to locked down."
Overall "good service for what you pay for."
Pre Sales information:
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Value for money:
(ratings above consensus)

Overall I'm very happy, the speed is what they advertise (actually a little over) and its been very reliable.

member for 180 days, 13 visits, last login: 26 days ago
lodged 174 days ago

Comments:






Review by Darhole See Profile

  • Location: Edmonton, AB
  • Cost: $163 per month (36 month contract)
  • Install: about 5 days
  • Telco party Telus
Good "Speed as advertised, friendly/quick customer service, reliable"
Bad "Price raised more often than one would hope. Bad west coast routing."
Overall "The 50/10 package is a superior product for the price."
Pre Sales information:
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(ratings match consensus)

Was a long time shaw customer. Became disillusioned with the customer service and reliability of the connection / company in general (price/product changes all the time, the UBB scare)

Bought a condo and discovered that Telus had 50/10mbit available in the area.

Signed up for Optik Large Choice and Telus 50 internet. 3 year promotion at the time was $300 prepaid visa (good value in my opinion). Price came in at $156. Tech came on a saturday within 30 minutes of the time he said he would be here. Was here for about 45 minutes, had everything wired and setup to spec.

Have had zero issues with the internet or the TV service since install.

I must say my entire experience with Telus after being a shaw customer for the better part of a decade has been a wake up call.

The routing to the west coast sucks. In Alberta, west coast traffic first travels to Chicago and then back west, leading to high pings for online gaming to servers like California.

member for 9.2 years, 577 visits, last login: a few hours ago
updated 188 days ago

Comments:

Review by yyceggy See Profile

  • Location: Calgary,AB
  • Cost Contract price not specified.
Good "constantly good speeds, 100% uptime"
Bad "usage caps ... but"
Overall "great connection 100% of the time, tech support over twitter is awesome"
Pre Sales information:
Install Co-ordination:
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Value for money:
(ratings above consensus)

My Other Reviews

·voip.ms
I am not going to write 10 page review, not my thing, Over all a great ISP at least in my area ( Calgary NW ) works all the time, no down time , always constantly good speeds. Zero issues streaming from Netflix of any other video steaming service. Cap is set at 250 GB a month but I am sure I went over number of times and never was bothered with letters or overage fees.

At this point no reason to go anywhere else.

member for 363 days, 4 visits, last login: 189 days ago
lodged 194 days ago

Comments:

Review by matt221 See Profile

  • Location: Calgary,AB
  • Cost Contract price not specified.
  • Install: about 2 days
  • Telco party Telus
Good "Very reliable, consistent speeds"
Bad "Difficult to get bridge modem "
Overall "Would recommend"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I've been with Telus for 3 years, started on Internet 6 package, now I have the Internet 25 VDSL (no landline, no TV).
Install was quick, I was able to get the ALU modem vs. the Actiontec 1000 router so I'm in bridge mode with my own routing equipment.
In last 3 years, I can't remember internet going down once. It has been rock solid even during the Summer 2012 Calgary Floods.
Customer service is helpful. Price is a little high against 3rd party internet providers, but compares favourably with Shaw.
I certainly recommend going with Telus.

member for 1.3 years, 356 visits, last login: 1 days ago
lodged 198 days ago

Comments:

Review by wolfe See Profile

  • Location: Canada
  • Cost: $70 per month (month by month)
  • Install: about 7 days
Good "Telus Internet (BC)"
Bad "Telus TV"
Overall "Best deal for internet, BAD for everything else."
Pre Sales information:
Install Co-ordination:
Connection reliability:
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Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Shaw
Telus flat rate internet is the best in the lower mainland vancouver, compared to shaw, and lightspeed. BUT THEY SUCK FOR EVERYTHING ELSE. simple just get the internet do not get suckered into any other deal or offer.

(side not shaw sucks for internet, but their PVR is almost as good as bell satelite, and cheaper)

member for 203 days, 0 visits, last login: 203 days ago
lodged 203 days ago

Comments:






Review by Bauwoo See Profile

  • Location: undisclosed location
  • Cost: $89 per month
  • Telco party Telus
Good "Connection, Low Latency, Dedicated Line, Customer Serivce"
Bad "Modem Options, Lack of Bridge Mode Support for Advanced Users"
Overall "Great connection, improved customer support, but lack of modem options and bridge mode support put the competition ahead here."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·Shaw
Phoned up Telus and had a pleasant time chatting with the customer service rep. Ordered up Optik TV, Internet, and Phone all in same day with no hassle. Tech came and did his work (1.5-2h) to setup wiring, PVR, modem, etc. Everything went well and was hassle free.

Having Telus for 6 months now and I haven't had any issues with the connection. I have had issues regarding the modem, the V1000H. It's never given me any problems technically but it does have a limited firmware for my uses. I called up tech support hoping they could put it in bridge mode but they didn't have the option or the expertise. Telus Tech support has very limited training. I found a custom firmware and loaded it onto the V1000H and put it into bridge mode and was running my RT-N16 w/ TomatoUSB (shibby). Didn't have any issues like tech support warned me about. 6 months running this setup with no issues and a rock solid connection with excellent ping times, faster than advertised speeds which I was on Optik 15 at the time. In December, Optik 25 became available and I jumped on board and I haven't had any issues.

The only real issue is that Telus has cut their bandwidth caps in half, from 500GB to 250GB on Optik 25. A lot of people on this forum are debating the issue and I hope they are successful in a positive solution to this. For myself, it will not affect me as much as I do not spend my connection to those limits Telus has placed apon me.

Right now I would recommend Telus for people who enjoy applications having low latency and a very stable connection (gaming and general use). I wouldn't recommend this service for power users who need extensive bandwidth (usenet, torrents, streaming).

UPDATE:

I just had 50/10 installed with TELUS new V2000H modem. This time around it was much easier putting into bridge mode. No custom firmwares or anything. Had root login from the start. Put it into bridge mode and connected it to my Asus RT-N66U w/ TomatoUSB Shibby CFW. The connection like my 25/2 is great. I get almost 50/10 (48/9) consistently all day. The only performance issue I seem to have is that with the V2000H it does Loop Bonding that requires the two phone lines. I noticed double my ping times which I don't know if that is normal or not for Loop Bonding. I put the modem into one line mode and was getting half the ping time and my original ping time when I was on 25/2.

Other than that the connection is solid. I can do heavy downloading again with very effective QoS implementation. Shaw fluctuates way to much to have QoS work. Gaming and all other applications run great, even with the slight increase to latency.

If TELUS has faster packages down the road, I'll definitely do the upgrade.

UPDATE 02/05/2014:

Currently only have 50/10 with no TV or Phone. TV and Phone services are with Shaw because of employee discount I had months ago. Looking to switch back to TELUS because the savings are not at Shaw anymore. One on one regular price and TELUS has my business because of QoS.

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member for 10.7 years, 729 visits, last login: 1 days ago
updated 209 days ago

Comments:
fefrie

join:2012-08-17
Vancouver, BC

For all three that's a great price

This is $52 for all three services? That's pretty good. I pay $44 for 2 services, but I don't watch TV.

That's a pretty good price.

Bauwoo

join:2003-12-07

Re: For all three that's a great price

Nope just $52/m for the internet alone.

anon9999

@telus.net

Bridge Mode?

Just wondering where you activate this. I have my own router set up as a DMZ host on my Actiontec V2000H. I'm assuming this essentially does the same thing, as all ports are open to my router.

Bauwoo

join:2003-12-07

Re: Bridge Mode?

You must login as "root". Google has the login information. Once you're in you go to Advanced Tab > WAN Settings > and enable Transparent Bridging, disable wireless, and NAT.

And no, enabling DMZ is not the same thing has bridge mode.