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TELUS page on DSLReports
Six Month Rating

Reviews:
bullet 409 reviews (216 good) (98 bad)
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Review by ricknew See Profile

  • Location: Canada
  • Cost: $80 per month
Good "Solid connection, reliable speeds, excellent support"
Bad "Nothing I can think of!"
Overall "Best ISP in Canada"
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(ratings above consensus)

Recently switched from "Videon" cable modem to "telus.net" ADSL.
Videon mail service unreliable, cannot connect at least 50% of the time.
telus.net is ROCK solid, I regularly achieve 200Kbps download speeds from any site anywhere in the world, my plan allows for up to 2.5 Mbps download speeds (which no one ever seems to get). Excellent remote access and terrific National (Canada) coverage for dial-up access which is INCLUDED in the plan. My plan includes Domain Hosting.

======================================
Rick K. Newcombe, BPE, CNE, CNA, MCP
rickn@telusplanet.net
======================================


member for 14.1 years, 27 visits, last login: 14.1 years ago
lodged 14.1 years ago

Comments:

Review by Jo Palm See Profile

  • Location: undisclosed location
  • Cost: $40 per month
Good "Fast steady connectioin, get better than average speeds"
Bad "was once down for 2 days"
Overall "Good ISP, has only been down once since i got it"
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(ratings above consensus)

I have had Telus' ADSL service for about 4 months now and i just love it. I have the $40 plan, 1.5/512. I get better than those speeds because i'm just a block away from my CO =). Only thing is i think i could get better speeds if my copper wire wasn't 20years old =0. I gave the install co-ordination 5 stars because when they came and set it up, everthing went smoothly. Only thing i didn't like is that i had to wait 6 months for it. They would tell me "your neighbourhood will have access next month", but no. Connectioin reliability is greet. Only once have i had the service go down due to vandalism at the CO. One of their main cables were cut i was told. Tech support is better than usual, most of them know something bout DSL. The value is a lot better than Roger's Cable, because with DSL you get constent speeds, but with Cable it just keeps fluctuating. Only good cable i heard was the one in Surrey, BC.

My pings are great too, if you play CS you should know the server Lavalamp located in Kelowna, BC. My avg ping on that one is 20-30, the lowest i've seen it is like 15.

I would recommend this ISP to anyone living in BC.

Jo

member for 14.4 years, 422 visits, last login: 12.4 years ago
lodged 14.2 years ago

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Review by bendawe See Profile

  • Location: undisclosed location
  • Cost: $65 per month
Good "fast, stable"
Bad "none"
Overall "Kicking @Home's butt..."
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(ratings match consensus)

I live in Victoria, BC, Canada and have had ADSL for over a year now. When I ordered it there was just a 4Mbit/s package, but they have since introduced other packages. I stuck with the Professional package (which has the 4Mbit/s bandwidth). I am a few kilometers from the CO and my initial speed was 2.4Mbit/s. After doing some registry tweaks I have increased the speed to 3.2Mbit/s. I have had no disruptions in service, it has been rock stable. And I agree with toqueboy about cable... they are liars. I have tested my speed against many of my friends on cable, and I always beat them by a large margin. And on top of that, they have stability problems. The install went smoothly and I have had no problems with any of the equipment. My IP is dynamically assigned, but has only changed once since I got ADSL.

member for 14.5 years, 6 visits, last login: 14.2 years ago
lodged 14.2 years ago

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Review by xDaemon See Profile

  • Location: Edmonton,AB
  • Cost: $40 per month
Good "Friendly staff, Terific Tech Support, Reliable"
Bad "Slow downstream, Poor Mac and Unix support"
Overall "Better than Videon Cable Service"
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I've been subscribed to Telus (Edmonton) ADSL service for over 2 years and I am relatively happy with the overal value. As my monitoring reports indicate, their performance is rather spotty and not up to their advertisment. I've never received a downstream rate of close to 2/3 of their promised rates of 1.5Mbs and/or 2.5Mbs (Except when I accessed their homepage). I gave it a 5 stars rating for best value because their service is reliable and that helps. I still wish that the speed can be improved. After all, I installed aDSL based on the only reason of constant speed rating of DSL service over the unpredictable speed of cable service.

member for 14.9 years, 6 visits, last login: 13.2 years ago
lodged 14.5 years ago

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Review by brianmulroney See Profile

  • Location: Vancouver,BC
  • Cost: $40 per month
Good "Reliable and faster than those lying cable bastards"
Bad "six week wait for installation"
Overall "the only high speed way"
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I signed up for Telus adsl in Vancouver BC about five months ago.
Nothing but happy with it. Forty dollars a month. Killer pings. And only
two service disruptions. One lasted an evening and I have no idea why,
the other time it was down for a day and a half, but, i had technicians
swarming. Turns out a backup generator at the CO fried a bunch of
filters on the individuals connections. On the original install, as an
added bonus, no cost, the telus tech upgraded some equipment and rewired
the security system that bypassed a ground and coulda been fried. Thanks
telus. I get consistent tested speed of 1.3 Mbps. So happy with this
service, especially when i hear the woes of my cable toting friends.
Screw you Rogers Cable.

member for 13.9 years, 9 visits, last login: 13.7 years ago
lodged 14.5 years ago

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