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Integra Telecom page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 22 reviews (8 good) (10 bad)
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Review by (hidden by request)

  • Location: Arvada,Jefferson,CO
  • Cost: $300 per month (36 month contract)
Good "the install was normal as scheduled. Everything else about this company is bad"
Bad "see above"
Overall "poor overall rating and would not recommend to others"
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I own a small business in Arvada, Co. and also was approached with
promises of cheaper rates and outstanding service. After about 3
months I realized I had been screwed. Higher than ever rates, and none
of the promises were delivered, constant connectivity problems and
lachadasial customer service. I was promised a one year "trial"
contract when in fact, I was signing a 3 year contract. This company
ought to be shut down and investigated for fraudulent business
activites, by the proper authorities. Definately would not recommend
these crooks to anyone.

(review was emailed from domain gmail.com)
lodged 2 years ago

Comments:

Ceh

@charter.com

He is right

I agree with everything this person says except for the installation. He had a good one. Mine was a night mere. When I complained to the BBB they had a big memory loss. Do not do business with this company. Or be prepared to pay through the nose. Don't say you were not warned

Review by (hidden by request)

  • Location: Englewood,Arapahoe,CO
  • Cost: $280 per month (36 month contract)
  • Telco party Integra Telecom
Pre Sales information:
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I am an Insurance Agent, and started my business in January of 2010. I became unhappy w/ Qwest soon after starting and was approached by a canvasser for Integra shortly thereafter. When I told him of my unhappiness with the service I had been provided by Qwest up to that point, he asked to take a look at my bills. As you can imagine, he told me that Integra would do a much better job AND save me a great deal of money at the same time. Needless to say I decided to switch over after being told that this was a one year contract I was signing.

Within a few months of switching over to them, the bills became more than I had ever paid with Qwest and when I called in to ask why I was told that the amount I was told I would be paying was just for the lines - the services along with those lines cost extra. When I asked how I could opt out of my contract, I was told I had signed a three year deal and would owe the balance of those three years. I told the rep that there was no way possible I would have signed this since I didn't know whether or not I would still be an agent after the end of that first year and asked for the original contract I had signed to be presented to me. They mailed me a copy which appeared to be doctored, but of course told me that it hadn't been.

By this time my anger and frustration with the company had reached it's boi=ling point and I decided to switch to a VOIP (Vocalocity if anyone who read=s this wants it - they are everything that Integra isn't and more!!!!!!!!!!!!!!!!!!). Shortly thereafter I received a notice in the mail from Integra stating that my balance due for the cancellation was slightly more than $2,000.00. I called Integra to inquire about the Porting Dates and was told that the balance due would be more than the $2,000.00 and that the statement I received in the mail was an estimate only. When I told them it didn't state that it was an estimate, I was basically told too bad. A week later I received another statement - this one showing a balance of approximately $2,900.00. As you can imagine, I was beyond angry at this point so I called in and talked to the same rep and was told this should be all that I owed (that didn't make me feel any better) and that a final bill would be generated shortly. I received the final bill today and it was for $3,342.49. As you can imagine I went ballistic and called in and spoke to another rep. She had - quite possibly - the most casual I don't care attitude of anyone I have ever spoken to at any company.

I obviously haven't dealt with every company out there, but I cannot begin to imagine one that is worse. If you choose to do business with Integra, you should have your head examined prior to doing so. The call Vocalocity at 877-862-2562.

Kelly

(review was emailed from domain statefarm.com)
lodged 2.6 years ago

Comments:

Review by BlueC See Profile

  • Location: Hopkins,Hennepin,MN
  • Business customer Business customer
  • Cost Contract price not specified. (36 month contract)
Good "Great prices, wonderful support, flexibility"
Bad "Could use slightly better coordination with new installs"
Overall "Best value around"
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I use Integra for a lot of my point-to-point connections. Even though they have to deal with Qwest on a lot of things (who are usually unfavorable to deal with), they still manage to create a good package. Most importantly, they are flexible. No worries on being screwed over.

member for 4.8 years, 1284 visits, last login: a few hours ago
lodged 3.4 years ago

Comments:






Review by JimPajaro See Profile

  • Location: 55422-3312
  • Cost: $100 per month (36 month contract)
  • Telco party Integra Telecom
Bad "This Company Works Defrauding Companies through Promises not kept"
Overall "Worst Customer Service, Worst Connections,"
Pre Sales information:
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We were with Vonage for years with little or no issues but when a "land-line" company said they could provide us with excellent call quality, Four line separation using distinct ring and for about the same money, $50 a month we jumped for it.

Now, they did indeed after several month get our lines straightened out but while we were in communication with customer service they were slow to no responses to our calls. But after a lot of frustration they did get the phone lines organized. Then a loud buzzing sound started on our lines. We called them only to find that they only "manage" two of our lines and Quest actually manages our main line, our fax line is now going to our email. Quest came out and checked our main line and found no issues that would create this buzz. Several days later, Integra finally sent out a service guy who could not find any reason for the buzz but suggested it was our phones or a phone going bad. He said we should go to each phone and disconnect it and try our system again to see if the buzzing was gone, I did check and no the buzzing was not gone.

We tried hanging up and trying our calls again when the buzzing was particularly bad but nothing worked. Getting little help from Integra once they determined that it had to be our fault for the buzzing and were now done with our complaint so we went back to Quest looking for help. Even though all the lines being used were Quest lines they could only help us with our main line. I don't know all the politics of phone companies but we hoped that Quest would be able to locate the reason for the buzzing.

We decided to switch to Quest for the service after talking to their service department about the buzz in our system. That's when we first learned that we had a "Three Year Contract!" Even though we are totally dissatisfied with their service, the performance of their company, they refused to let us out of our contract.

We try to not get into big fights with our providers as you really need them on your side when something does not work but their cavalier attitude about not living up to any service agreement and still feel we have to remain in this contract has irritated me so much that I have to take them to small claims court to get the money they claim i have to pay them to get out of a contract. We can't go into a court room with attorneys and such as that begins at $20,000 and that's what Integra is counting on. It's cheaper to pay them off.

We are going to show the small claims court that they are not living up to their contract and that it is causing our businesses harm and that we are asking for the buyout amount of a horrific service contract that cannot be mitigated in any other way.

We will be back to let you know if we are successful or not. Wish us luck.

Just an after thought, the reason we were not aware of a three year contract was they switched contracts on us. Originally, we signed one contract then it had to be rewritten and supposedly only needed our signatures as nothing had changed except the corrected wording, our sales person was new and had made some mistakes. Then we had to split up the contracts by phone service. So we ended up with new contracts once more. So... when someone comes back to you with this sort of shell game, run! No one would ever get us to agree to a three year contract without giving us a lot of equipment up front and they provided no equipment.

member for 3.4 years, 2 visits, last login: 3.2 years ago
updated 3.4 years ago

Comments:

Review by (hidden by request)

  • Location: Grants Pass,Josephine,OR
  • Cost: $13 per month
  • Telco party Integra Telecom
Good "fair service and support"
Bad "closing bill and business practice"
Overall "This is a predatory business and should be exposed."
Pre Sales information:
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In the mid 90's I subscribed to Terragon.com as my ISP with a dial up
connection. That was all that was available at that time. They were
subsequently bought by Unicom, and during that time, Unicom advised me
DSL had become available on my telephone line. Unicom was subsequently
bought by Integra Telecom. At that time, my subscription rate went to $
11.95 per month plus other fees, and I had to buy DSL service from Qwest
at the rate of $ 15.95 per month for 256K which made my monthly charge $
28.90 per month for 256K. For the duration of my time with Integra, I
paid 3 months at a time in advance. I decided to increase my speed, and
contacted Integra to do this. Integra told me I would have to deal with
Qwest for this increase, as Qwest would not even talk to them (Integra).
I contacted Qwest and was told the charge would be $ 28.95 per month for
1.5 MB, and that was the fastest speed available to me, and it is still
all that is available, or I could switch to Qwest as my ISP and the
total would be $ 31.95 per month. I declined the offer because Qwest is
famous for poor internet service. As a result of this situation, I
decided to switch to a local company (ISP) for wireless broadband at 1.5
MB for $ 29.99 per month.

I contacted Integra to shut off my service and received a closing bill
of $ 35.37 after all prepaid credits were applied. In a nutshell,
Integra didn't shut off my service until their next billing cycle
started, which ate all my credit balance and charged me $ 25.00
disconnect fee which resulted in the above figure on my closing statement.

I think this is predatory business practice and just wrong in every way.
They should be using the " Jolly Roger " as their logo!! If Qwest won't
even talk to them, I certainly understand why!!

I fully intend to file complaints with all the appropriate agencies to
try to protect consumers from businesses like Integra. This negative
feedback should be made available for all to see before doing business
with the likes of Integra.

(review was emailed from domain oigp.net)
lodged 3.6 years ago

Comments:

Review by oneupthetree4 See Profile

  • Location: Colorado Springs,El Paso,CO
  • Business customer Business customer
  • Cost: $650 per month (36 month contract)
  • Install: about 14 days
Good "Deliver Exactly what they say, Great Customer Service, Always talk to a live person within 90 seconds"
Bad "Their e-mail hosting does not support IMAP"
Overall "Way better than others I've had."
Pre Sales information:
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I'm really surprised to hear read bad reviews about Integra's customer support. We only have a fractional T1 so no heavy lifting here but we do use their email and web hosting as well.

Data- I've checked a few times and I've always had the full T1 speed on data (it is a frac so if someones on the phone it drops a little). Same upload/download speeds.

Email - In the last year we've had two or three outages but never more than an hour or two. Setup was a pain because I had to call in to change accounts but they have since remedied that with a web interface where I can manage the accounts. It's not pretty but works just fine. Bonus is the large attachment sizes they allow.

Phone Lines - We had a problem with the hunt rollover in the beginning but that was easy to get fixed. Voice quality has been great and I can't think of a time that the service was down in the last 12 months.

Customer Service- Not every tech at every telco are created equal. Having said that any technical problems I've had were always resolved on the first call with the first tech I talked to. Service problems with the email were not solved on the initial call but they were always solved within a few hours.

member for 8.6 years, 1 visits, last login: 4.7 years ago
lodged 4.7 years ago

Comments:

Review by Outfitterdav See Profile

  • Location: Arvada,Jefferson,CO
  • Cost: $471 per month (24 month contract)
Good "None"
Bad "Bad Service"
Overall "They want over $3,000.00 to cancel 45 days early"
Pre Sales information:
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Three times (this year) Integra left me without any internet, phones, FAX, credit card services for days when it was their bad computer (all three times).

When they changed from my contracted company called Eschelon, a service person came in and changed the computer and said it was an improvement to the
T-1 service I had (obviously from my contracted T1 service). The Internet speed has been much slower. I never had a problem with the T-1 service.

I am changing to Cbeyond as of tomorrow and Integra sent a letter (that I received today) threatening me with a fine for canceling the contract 45 days early and suggesting that I had a 36 month contract (its 24 months) ending September 09.
In other words my contract was done 10 months ago.

I will do my best if they continue to pursue this very bad business relations move
to make sure they never have a new customer, ever!



member for 5.1 years, 0 visits, last login: 5.1 years ago
updated 5.1 years ago

Comments:

Review by spaguy See Profile

  • Location: Colorado Springs,El Paso,CO
  • Cost: $300 per month (3 month contract)
Good "none"
Bad "lots"
Pre Sales information:
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We had Cbeyond but were trying to save some money with the economy like it is. This company is very unresponsive, poor customer service and very little technical ability in their support staff.

We've had problems for weeks without satisfaction and have been without DSL, phone or Credit card services all day.

member for 5.1 years, 0 visits, last login: 5.1 years ago
lodged 5.1 years ago

Comments:






Review by (hidden by request)

  • Location: Minneapolis,Hennepin,MN
  • Cost: $800 per month (36 month contract)
Good "The best vendor I have to work with for our business."
Bad "Home lines are outside their service area so I can't get their service for home."
Overall "Simply the Best, Better Then All the Rest.!"
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I have been with Integra since Dec. of 2001. I love their service. We
were with Qwest before they were reorganized. They were a disaster. It
was never their problem, the problem was always "in the building".
Fortunately we had connection to a higher up which always managed to get
the problem fixed. During their demises we tried Telligent, who promptly
went under after we switched. We then moved to Integra. They have been absolutely the
best. I have an account manager that deals with our account and I can
call her any time. We rarely have any issues (once maybe twice a
year) with our T1 or our DSL service, but when we do their service
department is one of the best I have ever dealt with. They answer the
phone in 2 or 3 rings. They get the information and call back within a
half hour to inform me what the issue is and when they expect it to be
resolved. "We expect it to be fixed by 1:30 PM". When 2:00 PM comes I
can expect a call " Is everything Ok now" It always is.
It isn't always about saving money. It's about service and
reliability. Integra allows me to worry about taking care of business
and not wasting time keeping my phone and DSL up and running. 26
employees with reliable phone and internet is worth every extra dollar I
might be spending. Wonderful company A+

(review was emailed from domain newmanltc.com)
lodged 5.8 years ago

Comments:

Review by CCTVTech See Profile

  • Location: Glendale,Maricopa,AZ
  • Business customer Business customer
  • Cost: $500 per month (36 month contract)
  • Install: about 20 days
Good "T1"
Bad "Liars and Thieves"
Overall "Would never use them again even if life depended on it."
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Had them for 18 months so far, can't get out of the contract.

Service has been up and down since they bought the original company.

Originally had dynamic T1, now they say they can't do that and my vpn fails 80% ever since they took over.

They hardly ever return phone calls.

Tried pleading my case to no avail.

member for 11.4 years, 4115 visits, last login: 3 days ago
lodged 5.9 years ago

Comments: