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Review by Outfitterdav 
UPDATED: 116 days ago
member for 116 days, 0 visits, last login: 116 days ago
 Arvada,Jefferson,CO
 $471 per month (24 month contract)
 "None"
 "Bad Service"
 "They want over $3,000.00 to cancel 45 days early"
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Three times (this year) Integra left me without any internet, phones, FAX, credit card services for days when it was their bad computer (all three times).
When they changed from my contracted company called Eschelon, a service person came in and changed the computer and said it was an improvement to the
T-1 service I had (obviously from my contracted T1 service). The Internet speed has been much slower. I never had a problem with the T-1 service.
I am changing to Cbeyond as of tomorrow and Integra sent a letter (that I received today) threatening me with a fine for canceling the contract 45 days early and suggesting that I had a 36 month contract (its 24 months) ending September 09.
In other words my contract was done 10 months ago.
I will do my best if they continue to pursue this very bad business relations move
to make sure they never have a new customer, ever!
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Review by spaguy
Posted: 132 days ago
member for 132 days, 0 visits, last login: 132 days ago
Colorado Springs,El Paso,CO
$300 per month (3 month contract)
"none"
"lots"
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We had Cbeyond but were trying to save some money with the economy like it is. This company is very unresponsive, poor customer service and very little technical ability in their support staff.
We've had problems for weeks without satisfaction and have been without DSL, phone or Credit card services all day.
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Review by (hidden by request)
Posted: 1 year ago
(review was emailed from domain newmanltc.com)
Minneapolis,Hennepin,MN
$800 per month (36 month contract)
"The best vendor I have to work with for our business."
"Home lines are outside their service area so I can't get their service for home."
"Simply the Best, Better Then All the Rest.!"
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I have been with Integra since Dec. of 2001. I love their service. We
were with Qwest before they were reorganized. They were a disaster. It
was never their problem, the problem was always "in the building".
Fortunately we had connection to a higher up which always managed to get
the problem fixed. During their demises we tried Telligent, who promptly
went under after we switched. We then moved to Integra. They have been absolutely the
best. I have an account manager that deals with our account and I can
call her any time. We rarely have any issues (once maybe twice a
year) with our T1 or our DSL service, but when we do their service
department is one of the best I have ever dealt with. They answer the
phone in 2 or 3 rings. They get the information and call back within a
half hour to inform me what the issue is and when they expect it to be
resolved. "We expect it to be fixed by 1:30 PM". When 2:00 PM comes I
can expect a call " Is everything Ok now" It always is.
It isn't always about saving money. It's about service and
reliability. Integra allows me to worry about taking care of business
and not wasting time keeping my phone and DSL up and running. 26
employees with reliable phone and internet is worth every extra dollar I
might be spending. Wonderful company A+
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 Review by CCTVTech
Posted: 1 year ago
member for 6.5 years, 2540 visits, last login: 1 days ago
Glendale,Maricopa,AZ
 Business customer
$500 per month (36 month contract)
 about 20 days
"T1"
"Liars and Thieves"
"Would never use them again even if life depended on it."
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Had them for 18 months so far, can't get out of the contract.
Service has been up and down since they bought the original company.
Originally had dynamic T1, now they say they can't do that and my vpn fails 80% ever since they took over.
They hardly ever return phone calls.
Tried pleading my case to no avail.
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Review by roblytle
Posted: 1.2 years ago
member for 6.6 years, 8 visits, last login: 1.2 years ago
Hillsboro,Washington,OR
Contract price not specified.
"free with apartment- but nothing is actually free these days"
"goes offline repeatedly, horrible upstream rate"
"stay away from this company"
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Our apartment building installed "free" broadband and uses Integra. Every other weekend the system goes down and it takes days for someone to come out and fix it.
Sending a Google email attachment of around 5Mb takes about 1/2 hour.
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Review by Unreasonable
Posted: 1.4 years ago
member for 2.1 years, 44 visits, last login: 19 days ago
Portland,Multnomah,OR
Business customer
$60 per month (36 month contract)
 Qwest
"Nice and slow"
"Mind boggling support policies"
"The etf is a bargain!"
| Pre Sales information:
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We have multiple locations where we use Integra/Eschelon dsl to provide free wifi for our cafe customers.
As Integra has taken over Eschelon, their support policies have taken a serious turn for the worse.
It used to be that the installers would put a sticker on the router showing the various parameters including ip, subnet, gateway, dns, login/pwd.
Now, not only do they not do so, they've changed the passwords to lock the customer out of the router.
So....couple of weeks ago I get a dmca letter from Integra, advising me that someone had downloaded HBO copyrighted materials.
Ok, so I need to turn off some ports and reconfigure dns.
Can't get into the router.
I called in to get access and was first told No.
Then told that I could only get access if I signed and returned a waiver.
Fair enough. There are enough settings on a dsl router that I could easily waste a lot of their time if I went in and played with certain ones.
I know what not to screw with - some people don't.
The provider wants me to acknowledge that if I mess with stuff, they're going to charge me to unscrew it.
Perfectly reasonable.
I give them the fax number and my cell number and email address.
Never heard from them again.
When I call a week later, I'm told they've changed policies and I can't have router access.
I ask how I am supposed to determine the offending client to comply with the dmca letter?
[silence]
I need at least logs with mac addresses so I can cross reference the letter.
Then the helpful phone rep offers to get me the mac addresses.
I get this:
"Hello Robert,
Here's the list.
Active 00:13:e8:1e:c7:ed 192.168.0.53 Cody Wireless
Active 00:16:cf:3e:b0:7a 192.168.0.54 DCKWMQB1 Wireless
Idle 00:1c:bf:1c:f9:37 192.168.0.55 AMPLUSD Ethernet
Idle 00:1c:b3:bf:ba:4e 192.168.0.56 unknown Ethernet
Idle 00:0d:93:87:20:b9 192.168.0.57 unknown Wireless
Active 00:11:24:91:fe:4e 192.168.0.58 unknown Wireless
Active 00:11:24:99:d3:5b 192.168.0.59 Macintosh-4 Wireless
Idle 00:1a:73:23:58:f9 192.168.0.60 CharlesGambi-PC Ethernet
Active 00:14:a5:a3:e3:60 192.168.0.61 Insolent_Minx Wireless"
I asked what I was supposed to do with a list of who's on the network NOW as opposed to when the supposed infringement occurred.
[silence]
I also emailed the person at the provider who sent the dmca letter in the first place.
[silence]
Integra's answer is to put my own router in front of their router.
sigh....ok - can you put your router in bridge mode?
Nope - it doesn't support that.
Hmmmm.....I thought the GT701-wg supported bridging.
The manual says it does.
Of course, the manual downloaded from Eschelon has Qwest all over it.
I can't say for sure that Eschelon didn't further lobotomize the router in addition to what Qwest ripped out of it.
In any event, I'm not going to layer router upon router just because a provider can't sort their policies out.
So, I have replaced the dsl connection with Comcast service at one location so far, and I am going to replace the rest just as soon as Comcast gets the contracts to me.
Am I overreacting?
Nope.
Eschelon has set us up for large potential liability as there is no way I can effectively secure an ap with an unknown configuration that I cannot access.
I've also spent several hours on the phone bouncing from one person to another.
I also do get requests from customers to open a particular port, and I accommodate these where feasible. Having to make a call to a provider just to open a port just isn't how I'm going to operate.
We would have gone with Comcast initially, but their TOS at the time didn't allow for us to use it for free wifi access.
It does now, and Integra/Eschelon is fired fired fired!
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Review by wdsteve
UPDATED: 1.5 years ago
member for 1.5 years, 2 visits, last login: 1.5 years ago
Colorado Springs,El Paso,CO
$99 per month (36 month contract)
about 60 days
"None come to mind."
"Dishonesty in Sales, Pass-the-buck style tech support, Product doesn't work as advertised"
"Brought my business to it's knees... Sticking with Qwest.... If you run a business and need solid service pick another vendor"
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Two of our install dates came and went as there were problems with the line. On the third install attempt 5/1/2008 we were brought up with very limited service where some web sites would load fine yet others failed to load due to 100% packet loss. In fact, while the tech was present we were unable to get out to perform a speed test. Finally, our tech was able to pull up Integra's bandwidth diagnostic site and it was found that we were getting 1.7mb down. After the bandwidth test the tech gave the all clear and our service was, unfortunately, ported from Qwest. Later that day it became clear that the latency and packet loss was not a problem with one or two sites as I could easily reach these when going out on an alternative DSL connection. I made my first call into tech support to report this non-functioning DSL service on 5/1/2008. The first tech I spoke with assured me that there was a problem affecting Colorado Springs and that we'd be back up in the AM.
The next morning 5/2 we were left with the same problem as the night before. Yet another call into tech support and we were advised that they would check the line and contact me by the end of the business day with the results. To my surprise, no one ever called back. I made yet another call into Tech support and was told they couldn't find a ticket. I again explained the situation and they immediately assumed there was a problem with the line and gave me a link to a bandwith test site. I tried to explain that bandwith measures fine to certain sites but that others were simply unreachable. In a friendly voice I was told that they'd check the line.
Today 5/3 still the same issues. I've made several calls in for support most of which have been written off as problems with 3rd party providers and not issues on the Integra DSL service.
Here's what I see:
1 - Integra has mis-represented the product it is capable of providing. There's not even a chance of reaching 3mb speeds on this network yet Integra sells it anyways. When our install tech was present 5/1/2008 I mentioned we had signed up for a 3mb package. The tech noted that we were not getting remotely close to this bandwidth. Our install tech called in to the home office and was advised that 3mb wasn't even a remote possibility in our area, yet we were sold a more expensive 3mb DSL package. We've now been informed that the best Integra could do was 2mb in our area. The pre-sales confidence in the 3mb product convinced us to give Integra a try... yet the company techs claim they can't even come close to delivering it. Why was this not disclosed to us up front?
2 - Tech support, while friendly, doesn't have the right set of "cue" cards to read from to adequately trouble shoot this issue. Many calls to support have simply fallen on deaf ears and everyone in this company wants to blame a third party and get me off the line as quickly as possible without doing any real troubleshooting.
3 - The failed install attempts were just minor annoyances costing us time in scheduling and minor down time while we allowed your techs to troubleshoot your company's inability to provide services at our location... however, the 3 days spent on the Integra network with your improperly functioning service have brought my internet business to it's knees and has already cost my company thousands of dollars in lost revenue and hours of lost labor spent trying to persuade Integra to fix it's service.
This is not the Integra we were promised. As Integra is obviously not prepared to handle the communications needs of our company, to date we still haven't received a properly functioning product, and as my business cannot handle additional down time on this network; we were left with no choice but to terminate our services and are running back to Qwest who has proven capable of delivering a functioning product just as advertised.
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5/7/2008 Update 7 days into a DSL black out 7 days since installation 75-100% dropped packets - tracert's to the outside world simply die - still no resolution from Integra Telecom tech support- no response to my e-mail and phone requests for support.
Company has no satisfaction guarantee policy and will force you to allow them 30 days to resolve service issues before allowing you to cancel without being charged a termination penalty. Can your business survive without properly functioning DSL for 30 days?
Followup comments:  Unreasonable
join:2007-10-15
Portland, OR | etf Remember, they have a very reasonable etf.
When our accountant heard it was only $50, she wanted to know why we were still with them. | |
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 Review by JTC
Posted: 1.9 years ago
member for 7.8 years, 2021 visits, last login: 2 days ago
Beaverton,Washington,OR
Business customer
Contract price not specified. (24 month contract)
Integra Telecom
"rock solid connections, 24/7 support"
"limited availability, not much cheaper than residental from VZ"
"If you run a 'business' and need solid support, this is it"
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I run my own domain with email, web, etc etc etc. My last ISP (Aracnet) is good, but I got sick of the connection dropping, which required that I call up tech support and have them 'touch' the circuit. As their tech support was not 24/7, on occasion when this would happen, I was without any connection until the next day (and for over three days one holiday weekend).
Former coworker used to work for Integra and liked them, so I though I would give them a shot.
First and foremost, Integra, as least in my area, is a business-class CLEC. However, what defines a business apparently can be defined in different ways... 
Pre Sales information: The usual. I got the base price of the service, but the extra taxes and such were not listed.
Install Co-ordination: This was a mixed bag. While the appointment was made and the installer showed up about when he was supposed to (He got a bit lost trying to find my place, not surprising, the area is easy to get lost in), the signal from the CO was not on the secondary copper pair like it was supposed to be. This was quickly corrected for the voice side, but the DSL was not working either, nor did I receive the pair of statics I ordered.
After about 20 minutes of testing and tweaking, the DSL was running, but that still left the problem of my missing IP. When I asked the installer about them, he told me that he was only given the single IP and that I should call in. I did so, and asked that they call my cell phone when they allocate the second IP I ordered, then proceeded to go out to eat.
Once I got back, I found that the data connection was non-functional. Calling tech support (it was around 7PM at this time) got me in contact with the NOC, who informed me that the IP numbers had changed. Positive: I received my pair of numbers. Negitives: They did not call me back on the number I requested, I really should have received the two IP's from the beginning, and when they did get me the correct number of IP's, they changed the one I was originally given, further disrupting my servers.
Connection reliability: In the year+ I have had them, the connection has never once gone down due to anything they did. No outages that I have ever noticed (they do allow for system maintenance outages during a certain time frame, but I've never seen one).
Tech Support: I have to say it's good. The only email exchange I've ever had with them was to get them to forward reverse lookups of my FQDN to my DNS server vs their own reverse tables. About three email exchanges were done (I send, they reply) before the requested changes were done (the fourth and fifth exchange was me realizing the tech I was emailing was yet another former coworker, and me congratulating him for gelling the heck out of the hell hole I worked with him at).
Services: I gave this one a notch above average as they didn't charge me a huge amount more to pump up the volume on my connection from 512 kbit to "up to" 1.5 mbit. I'm only getting around a 700/600 kbit connection, but that's due to my loop length. Still beats the original 512/512 when I first started. Beyond that, I've not partaken of their other services, whatever that may be, as I didn't need the email addresses, web space, etc. I told them right up front I just want the pipe to push the bits through with a few statics, and they didn't try to sell me anything else.
I was impressed that their sales people knew what a dry line was/is (part of the cost of the service is with a voice line. Unfortunately in my area, they are not legally allowed to sell a data line without voice), and they offer symmetric DSL lines.
Value for money: As far as DSL lines go, I think it's an OK deal. Up to 1.5 mbit both directions data line (with voice), a pair of statics and 24/7 support for under 100 bucks US. From what I've seen, if the ISP even knows what a symmetric line is, they tend to charge quite a bit more for it over an async line. The monthly bill would be considerably less if I didn't have to have POTS (VZ would have made me take it as well for the residential service) and it wasn't taxed as hard due to it being a business line, but for about the same as I was paying for VZ and aracnet, I've got a much better class of service.
Did I mention that the longer the contract you sign up for, the less they charge per month?
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Review by marksnark
Posted: 5 years ago
member for 9.2 years, 93 visits, last login: 15 days ago
Seattle,King,WA
Business customer
$65 per month (12 month contract)
about 5 days
Integra Telecom
CLEC party: Integra Telecom
"Always works!"
"Lack of instructions, initial hook up numbers wrong."
"Satisfied"
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Sorry, no drama stories here. They did have wrong IP address and gateway address wrong on the delivery papers, but that was quickly corrected.
Ordered March 2003, delivery and installation prompt. Ordered for both Seattle and Portland offices, switched from Qwest. 512/512. Static IP. Do not recall any downtime.
Paradyne Modem in Seattle was in routing mode, recently needed to be changed to bridging mode (hope that is right). They were able to change that remotely and within a few hours.
That is about it, it works and when needed support has been there.
Thanks
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Review by Scrabble
Posted: 7.7 years ago
member for 7.7 years, 25 visits, last login: 7.1 years ago
Prior Lake,Scott,MN
$44 per month (month by month)
about 8 days
Integra Telecom
"Good connectivity, Easy install. Office close by. NO Packet Loss"
"Could have better d/l speed and something wasn't 'typed' in right and I had to wait 10 hours for them to fix it."
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Integra is the ISP and telco which is good, I think. I only had one problem with the install and that was after I had done all the installation it wasn't working properly. All I had to do was call tech support, and after one or two..... rings of the phone a support person picked up. Good thing was I could tell he wasn't a moron. After we figured out that I had done everything correctly he checked something out and apparently they had type in something wrong on their in, at least thats what I think happened. Anyways he said he'd put a 'Ticket' up and I'd have service by the time I got home the next day. He was incorrect. At 8 a.m. someone call and said, 'Can you launch up IE and see if you can get to a website'. WAAAHLAAA, I could.
Its 256 SDSL static if that matters, so my d/l speeds aren't smoking, they are always 27K/s or so, except overseas where it's 23K/s or so. I however don't d/l a lot. I play games and I haven't had a problem yet with lag or packet loss.
I also know in this area you can get the cable modem in this area but they are switching to ATT currently. I think I'll wait a year and see if they have any problems in that time. Don't know the speed they are offering either
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Integra Telecom
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