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Review by rue1517 
Posted: 8.2 years ago
member for 8.2 years, 1 visits, last login: 8.2 years ago
 Saint Louis,Saint Louis City,MO
 $149 per month (month by month)
 about 8 days
 Southwestern Bell
CLEC party:
 "Great service, glad I do not have Primary/Mpower"
 "Primary/Mpower hung customers out to dry"
 "Glad to have a stable provider"
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Connection reliability:
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I just looked at the reviews for Access US and noticed that they had great marks until they acquired Primary/Mpower customers. Did all of these pissed of Primary/Mpower customers consider that their old provider went out of business! Sure it was tough to get through to get support for a few weeks, but I am glad Access US stepped in to limit my down time a few days. The only alternative is the CLEC and ordering a new line and that could take weeks.
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Review by foistboinder9
Posted: 8.2 years ago
member for 9.9 years, 375 visits, last login: 4.1 years ago
Saint Louis,Saint Louis,MO
$49 per month
Southwestern Bell
CLEC party:
"none"
"everything - especially their tech support"
"Canceled my service on August 21, 2001"
| Pre Sales information:
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I was a Primary/Mpower transfer - transition was difficult - basically I had to continually call them until I got a real person (they never reply to their voice mail) who actually could get me the info I needed to get it working. They could have saved themselves a lot of grief if they had actually sent the correct configuration information in the transition info package.
Since the week of 6/18/2001 everything was fine. In fact, it worked better than it ever did when I was with Primary/Mpower. The only problem I've had is that they have yet to issue a correct billing statement, though they correct their errors once they are pointed out.
Then on 8/9/2001 my DSL modem lost sync. Again, getting through to tech. support is difficult (and don't even bother leaving a message). At first they thought it was due to the thunderstorms we had on the 9th (apparently a lot of people lost service). By the 10th it was determined that it was a problem that Southwestern Bell needed to fix, so IP Communications issued a trouble ticket. I called Access US on the 13th to get an update - I find out that Southwestern Bell will not fix the problem because they claim my service was discontinued on 7/25/2001. Again IP Communications issues a trouble ticket to get me reconnected. On the 15th, Access US (after much prodding) had IP Communications issue an "expedited" trouble ticket with Southwestern Bell. As of the morning of the 16th, I still don't have sync. The stock reply I get whenever I manage to get a real person in tech support is "there's nothing we can do until Southwestern Bell fixes their problem."
I'm willing to accept that this problem originated with Southwestern Bell (though I'm not convinced this is true), but this does not excuse them from the rather shabby treatment me and my wife have experienced from their tech. support (see below).
A note about their tech support:
When I point out that they never return calls if you leave a voice mail, they claim they reply to all their voice mails. When I say they I have yet to have anyone return a call, they accuse me of lying. They even accused my wife of lying about a Southwestern Bell tech doing some work at our house because they had no record of it.
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BTW, my brother in law had his DSL go out at about the same time (it turned out his DSL modem died). He had someone from Southwestern Bell at his house the day after he called and his ISP is NOT Southwestern Bell. Actually they were willing to come out the day he called, but he wasn't going to be home.
How is it one ISP can have Southwestern Bell attempt to provide service within a day of calling in the problem and another take over a week?
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I canceled my service on August 21, 2001. Today (September 26, 2001), I received a bill. Which isn't surprising, considering their almost total incompetence.
Am I to assume if they sent me a bill, that they think the problem has been fixed? If so, why haven't they contacted me to verify this? Not that it matters, since I canceled, but it does show how clueless Access US is.
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Review by (hidden by request)
Posted: 8.3 years ago
(review was emailed from domain accessus.net)
Ballwin,Saint Louis,MO
$39 per month
Southwestern Bell
| Install Co-ordination:
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AccessUS could not pick a giraffe out of a herd of sheep!! They
never ever return a phone call. Why I leave a number is a mystery
to me, no one ever calls back! E-mails are also ignored except in
one case when sending to this person I get a return receipt
but nothing else.
They sent out a beautiful brochure telling how they were going to go
about changing me from MPower with dates and times, but then
yanked the ADSL with no warning a week early and the instructions
in the brochure were useless. I have been trying to get my personal
home page to work but all I have gotten is the run around for 3 weeks.
============================================================
William J. Hawley
wjhawley@accessus.net at home
whawley@chaminade-stl.com at work
whawley@chaminade.st-louis.mo.us at work
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Review by NeaLMaN
Posted: 8.3 years ago
member for 8.3 years, 244 visits, last login: 1.2 years ago
Perryville,Perry,MO
$49 per month
about 25 days
Southwestern Bell
CLEC party:
"blazing fast speeds"
"tech support"
"I recommend them if you don't need much tech support"
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My initial sign up was through a local computer store and it was botched severly by accessus. Something about a bad fax and I was'nt notified for two weeks, so we had to start all over. I was supposed to get the self install kit, but for some reason they proccessed my order with the premium install. That means I got a dedicated line and the superior modem instead. The last technician I talked to said that since it was thier mistake that I would not be charged extra ! That is so cool....after we got the order straight I was up within a week...very kewl...and the speed is increadible. Tech support really kinda sucks though...no one seems to know what is going on when you call and you get put on hold alot. Seems as though Rich can get things done quickly though. I am willing to give them the benefit of doubt though because they just took over MPower snd I am sure they are really busy from that. The static ip at no extra cost is cool too. Overall I am pretty impressed with these guys...Great speed at a great price...Highly recommend them
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Review by ddi
Posted: 8.4 years ago
(review was emailed from domain datadesigninc.com)
Norman,Cleveland,OK
$130 per month
"we're so mad we could spit nails or worse..."
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We were an MPower customer and were notified that MPower would be
ceasing business in our area (Oklahoma) and we would be taken over by
Access US in a seamless transfer.
We went down Wednesday June 20, and Monday June 25 we are still down.
The transfer has been a joke, you leave a message and do not get any
response unless you call them and scream at them.
So we are still waiting..... and waiting.....
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Review by jholcomb
Posted: 8.4 years ago
member for 8.4 years, 2 visits, last login: 8.4 years ago
Duncanville,Dallas,TX
$50 per month
Southwestern Bell
CLEC party:
"The sales rep was able to answer the majority of my questions."
"TECH SUPPORT"
"I will more than likely find another ISP"
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I am a supervisor with another ISP in there DSL department, recently we stopped selling
DSL. I decided to get DSL through Access US because the reviews looked good and it
looked like a good price for the speed. I ordered ADSL 1.5/384 for $50/month and it
included a static ip with the bridge. The install was quick! I actually had SWB at my house
installing the local loop within two weeks of my order, a week later to the day inside wiring
was there to do the internal. I was up and running friday, but when IP communication tested
the loop it was showing that it was testing out at 1.5/128 but that I would be able to receive
6.0/428 if they pulled the cap off the line. I tried to call Access US to ask them if my line
was provisioned correctly and there DSL department was closed for the weekend... I
emailed them on sunday asking them to check and see if it was provisioned correctly with IP
Communications and to have them email me the CID and the VPI/VCI for my line. Tuesday
my connection went down and here it is Thursday and I have called them about 15 times
between 10 AM and 6 PM when ever I try to call them if you are on hold for longer than 5
minutes then you are kicked into a voice mail that there is NO way around. I was finally able
to get past the 5 min hold time once and talked to a real person who informed me that he
would have to transfer me to the DSL department, I was transferred there and guess what if
you wait on hold there for longer than 5 minutes you get kicked into a voice mail box!!!! I
have left 4 messages with the tech support and one with my account rep and I have not
heard from a single person!!!! I would like to know if there is actually anyone there to take
my call....
PS. I have still not received a response on the email that I sent them on Sunday...
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Review by jgieseler
Posted: 8.4 years ago
member for 8.4 years, 1 visits, last login: 8.4 years ago
Saint Louis,Saint Louis,MO
$50 per month (12 month contract)
about 120 days
Southwestern Bell
CLEC party:
"Not one"
"Everything"
"I ordered DSL back in early February, and it has kind of worked for a total of 10 days"
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This has been a total nightmare. I switched from SWBell to Access US because for only $10 more a month I thought I would get better service and faster connection speeds. Well, I thought wrong. I placed the order back in early February, and was told probably a month to get it installed. I get my dsl equipment mailed to me 3 weeks later, and told it should work. Of course it doesn't work. I would call Access Us on a daily basis because my account manager has returned 2 calls to me in four months now, so I pretty much had to find out everything for myself. They kept claiming provisioning problems with SWBell(another company I despise), which was holding up my dsl service. Well 3 months into it they finally get me connected. I was only getting speeds of 1100 down and 100 up even though my connection is 1500/384. After a week it stopped working again. I would call my account manager and he would not call me back, as usual. 2 weeks go by and it starts to work, but at only 100/100. That worked for 3 days, then it went down again. Now 4 days later here I am writing up a review. So it has taken 1/3 of a year and counting to get dsl from them.
I will close this with the poorest excuse I have ever heard from a company on why they are having problems...
"Well, you know how the IT industry is"
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Review by ken_mcghee
UPDATED: 8.5 years ago
member for 8.5 years, 36 visits, last login: 5.6 years ago
Saint Louis,Saint Louis,MO
$52 per month (12 month contract)
about 15 days
Southwestern Bell
CLEC party:
"Informative people, great support..the speed, 1.22mbpsDOWN/322kUP"
"none."
"Quick turn-around, great speed, ready to help with problems"
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1.5Mbps/384K
2 static IPs
Efficient 5861 Router
12,000 feet roughly from CO
UPDATE: I'm still getting ready to set up a primary DNS on one of my IPs and then start hosting my own domain name(s)...we shall see how that goes...i'll be updating this. My major update this time is that my upload is 322k..which seems when i transfer from it I get about 32kbytes/sec which is great since I will be serving from it. Hey, it's better than the 12k-15k on 128k connections 
I was very impressed with the turn-around after my order. My DSL was installed in 15 days. I also was able to receive 2 static IPs. One IP for the router, the other one I wanted for a server I will be setting DNS, IIS, Exchange, etc. on. I noticed at first on my win 2k server that I was reaching about 1.2Mbps Download and 322k UP which I am happy about since I am about 12,000 feet away from my CO(STL11, On WEBER ROAD) and I only have one bridge on my line that only adds 500 feet. The installers, IP.net, were great. They even hooked up a tool to tell me what my line was cappable of handling....the results, 1.9MbpsDOWN/400kUP, of course this depends also on my distance from the CO..but this test was for the quality of my line and line noise. They answered all my questions. Now I just need to make sure I set up my 2nd Static IP right so that I can go through the router...if anyone has done what I'm doing by having my second IP behind the router..let me know what ya did
ken
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Review by jjrstl494
Posted: 8.6 years ago
member for 8.6 years, 2 visits, last login: 8.3 years ago
Saint Louis,Saint Louis,MO
$50 per month (12 month contract)
about 15 days
Southwestern Bell
CLEC party:
"downstream spread ranges between 1.2Mbps and 500Kbps"
"upstream speed ranges between 100 and 165Kbps"
"good Internet access for surfing and downloading"
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I want to compliment Access US on the installation of an ADSL dedicated circuit and router endpoint in my home in a period of just 15 days from the date I ordered service (March 29 order date; April 13 installed date). In my opinion, this represents outstanding performance in provisioning, and coordination of services provided by Access US, IP Communications and Southwestern Bell.
I also want to compliment sales representative David Husted at Access US for his thorough knowledge of DSL products, which enabled him to meet my specific needs as a DSL customer.
Congratulations to Access US on a job well done.
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Review by jwaller
Posted: 8.7 years ago
(review was emailed from domain mail.millikin.edu)
Saint Louis,Saint Louis City,MO
$49 per month (12 month contract)
Southwestern Bell
CLEC party:
"Service, Price, Reliability"
"Nothing comes to mind...."
"Other providers, take note!"
| Pre Sales information:
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I'd been hesitant to sign up for DSL for a while because of some of the
things I've read on forums like this. But when my cable service became
impossible to work with, I signed up with Access US for their 1.5/384
ADSL.
What a breeze! As soon as I faxed my contract back, I had a personal
account manager that kept me updated on the installation process. Man,
what a relief that was, after pulling teeth with Cable America for every
scrap of info I could get.
My line is up and running, and it's nice to know that I can call and
chat with them whenever I need something. For the same price as service
from the phone company, I'm treated as a CUSTOMER and not just a billing
entry.
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