Review by JAFO2RHh - Location: Cedar Rapids, Linn, IA, USA
- Business customer
- Cost: $39 per month (24 month contract)
Not sure there were any Horrible reliability, slow upload (not even half of the advertised speed) No way would I recommend DYBB to anyone.
| Pre Sales Information: Install process: Connection reliability: Tech Support: Value for money:
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Well, for the first week everything was fine, and then it all went downhill from there. I ordered my service at the end of Sept and was up and running by Oct 2. The first downtime occured just 9 days after I was up and running. It also lasted for 2.5 days and over a weekend to boot. Here's the list of downtimes and such that I kept a track of, because I was not going to pay full price on the bill and I wanted some kind of record of the downtimes.
OCT
Sat 11th was off and on all day
Sunday 12th down all day until Monday 13th at about 5pm Tech replaced modem changed freq.
Wednesday 22nd down 12:00AM came back up overnight
Wednesday 22nd down 8:00PM until Thursday 23rd at 12:00pm. Tech call changed freq
Saturday 25th down at 3:30pm till 26th at 2:50pm still very unstable
Sunday 26th down at 7:00pm till Mon 27th 9:20am tech came and changed freq again. Said we have our own tower.
Tuesday 28th through Friday 31st usually works halfway decent at night, dead slow, or not at all during the day.
NOV.
Saturday 1st down at 7:00pm- Monday 10th, today they come get their equipment. However it did come back up once for about 4 hours on Friday the 8th.
Called them Monday Nov 3rd and that was when the tech recommend they just discontinue service. They are having interference problems at the location of the tower. Why it's not affecting everyone on that tower, I don't know, he told me that they've had to do that with a few customers.
member for 20.4 years, 53 visits, last login: 14.1 years ago
lodged 20.3 years ago
dvd536as Mr. Pink as they come Premium Member join:2001-04-27 Phoenix, AZ |
dvd536
Premium Member
2003-Nov-10 8:00 pm
Fee'sDid the tech offer to let you out of the early term fee? | |
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Re: Fee'sYea, they ended the contract early, not me, so I didn't have to pay the early termination fee. | |
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