Review by bigamps Location: Spokane, Spokane, WA, USA Cost Contract price not specified. Qwest MSN/Qwest combo is the best for price/speed ratio in this area. You're stuck with MSN bloatware to easily use your mail. Excellent reliablity, fair price, MSN software really dogs your machine down.

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

I have had MSN thru Qwest for about 5 years at this writing, with maybe 2 down times. At the time of sign-up, my only choice was MSN as an ISP. They luckily have changed that now. If I were to do it today, I would go with go with Qwest basic ISP to cut down on cost. But I still have MSN today for two reasons, I like my email address and they do offer McAfee security for all of my computers. All of the DSL configuring and DNS servers are all through Qwest, so any speed upgrades will easy to do. I started at download speeds of 256 kbps and now have 7186 kbps, which will be the fastest I think I'll ever see for a long time unfortunately. We just need Qwest to now start updating their system!

your comment..

Review by marc420 Location: Denver, Denver, CO, USA Cost: $50 per month Install: about 45 days Qwest simple, if you want ISP for dummies too many to list. Bad service, no support, limited use I'm here looking for a new ISP

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

Well, lets start with Qwest. This is a joint op, with Qwest providing the DSL connection, and MSN serving (sorta) as the ISP.

I discovered with Qwest service that the date they tell you something will happen is actually just the date someone opens your folder and starts coming up with excuses as to why they can't do anything. When I moved last year, it took me over a month to get my DSL and my phone connected in my new house.

I chose MSN as it was the cheapest option Qwest offered. You get the DSL from Qwest, then get to chose an ISP. And Qwest and MSN have this special package deal. Buyer be ware, you probably don't want this.

When I was setting up, instead of a DSL modem, Qwest sent me this sorry Actiontec modem/router combo. This meant I had extra problems in figuring out how to connect this to my existing home network/wireless system. Just a modem would have been much simpler.

This is when I discovered that you can't contact Qwest. I was looking for help in how to set this up. All Qwest gives you is a phone number no one answers. I sat on hold for an hour a couple of times, and all I got was their recordings saying how important my call was to them. Finally, some gracious support person at the company that made my wireless router had pity on me and gave me the tip I needed to get it working. Qwest was useless. BTW, I have to pay them $3 a month rent on this piece of equipment I didn't want.

Now to MSN. First off, as someone who's used to a regular ISP, MSN annoys me. You can't set up a POP3 email account. You have to use their hotmail webbased system. You basically have to use their provided software for everything. You don't have the flexibility you get from a real ISP.

There is no one you can contact for support or customer service. The links for help all lead back to the web page that gives that same Qwest phone number that no one ever answers. No email support. No online chat support. Nothing. Basically the support for this service called MSN Premium says "go away and leave us alone".

Right now one problem I have is that I'm paying for the highest speed DSL connection. But my Actiontec box says I'm constantly connected at 640/280 kb. I'd love to ask someone at Qwest/MSN what I'm paying for versus a check of what I'm getting. But the only option I get is to call that same phone number that no one answers. I'm not really ready to sit on the phone for hours on hold, then talk to some %@% who will just likely give me a corporate run-around.

My final verdict on QWest\MSN .... well I'm out here looking for a better ISP. I want to ditch these people.

Denver user @205.169.x.x Denver user Anon 2005-Aug-10 5:10 pm QWest ISP I'm in the Denver area, and I too had the option of MSN for my ISP when I finally could get DSL. I chose different. If you're still looking, I recommend you look into Indra's Net (»www.indra.com). I got the Actiontec modem when I got my DSL, and it worked for about a year, then died. Since I had purchased the thing, it was out of pocket for me to replace. The Zoom ADSL 5X works great with Indra's Net. 2005-Aug-10 5:10 pm: · hey mods ·

your comment..

Review by mullican Location: Port Angeles, Clallam, WA, USA Cost: $49 per month (12 month contract) Install: about 5 days Qwest CLEC party: Qwest Setup, connection, and MSN 9 None Great service for a good price

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

Recently upgraded from 1536/1024 to 7168/896 for $10 more than what I was paying for previously and changed the modem from the Arescom NetDSL 800 to the Actiontec GT701-WG which I'm paying $5 a month. I'm really impressed with the increase. I'm connecting on average just above 5mbps and would highly recommend this upgrade to anyone that is still on the 1.5mbps. It's worth it.

UPDATE: Qwest has an online-only special that is going on with the 1.5 DSL. It's 19.99 for a year, free activation, and the modem is free for a year if you decide to rent ( if you decide to buy it the cost of the modem will be put on the next bill and not a year from the date of purchase). This is a great way to see if you like DSL and be able to pay dial-up price for it for a while. The regular price of this package is 39.99. The offer expires in October.

a @qwest.net a Anon 2004-Apr-10 5:46 pm get a clue first of all, i would be embarrased to have to call for any technical support period. we ( being basically computer literate ) all know that isp's nowaday's have either dial up or broadband technical support with obvious boundaries so, get a clue. why are you calling them because you are having problem's with your nic? remember, dial up or broadband. in the real world, if you are smart enuf to put know the difference between the brake pedal & the gas pedal then chances are yes, you can find the start button as well. 2004-Apr-10 5:46 pm: · hey mods ·
	mullican join:2003-12-13 Port Angeles, WA mullican Member 2004-May-20 10:14 pm Re: get a clue I wasn't having a problem with the NIC but with the software they sent. The software was for Windows 95/98/ME and for different modems that I didn't have. I have Windows XP and the Arescom NetDSL 800 which this software didn't have drivers for. And maybe if you read the whole commentary you would know that. 2004-May-20 10:14 pm: · hey mods ·
		SequimPC Got Fiber? Premium Member join:2004-02-11 Sequim, WA SequimPC Premium Member 2004-Jun-22 1:55 am Re: get a clue Just out of curiosity, what are your speedtest results from dslreports? I live in sequim, and just 1000ft from the box. also, if you don't mind, what is your ping, mine is horrid with Qwest. Thanks ~Lyle 2004-Jun-22 1:55 am: · hey mods ·
your comment..

Review by KUppiano Location: Ferndale, Whatcom, WA, USA Cost: $30 per month Install: about 5 days Verizon (ex GTE) Fast, no down-time, always on Lobotomized, unreliable modem provided with service. Good for basic browsing, e-mail (hotmail, not POP3)

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

I have been with MSN since it was The Microsoft Network, the non-internet dial-up service that came with Windows 95. My e-mail account has not changed since that time. Not that I'm all that committed to MSN, but it's fine for what my family and I do. Now we have three computers networked through a GigaFast Broadband Router connected to the MSN DSL 1000 modem. The modem connects to the CO using PPPoE. The IP address is not static, but it hasn't changed since I set up the modem.

There is only one connection speed offered here, I get upwards of 680KBPS on downloads. I don't know what the advertised speed is. The order/install process was quite painless. I ordered the service online, the line was set up by the time the modem arrived (about 5 business days). Everything worked the first time I plugged it in. I had a little trouble with setup. I thought the computer had stopped responding and shut it off during the setup process, which made things much harder for myself. The modem was only partially configured, but it wouldn't re-install. I finally managed to get it figured out without having to call customer support.

You wouldn't want to call customer support. I don't know why they bother, really. Maybe they're able to help the yahoo that doesn't know that little drawer in their computer isn't a cup holder, but if you call them to find out if there's a known issue with the DSL 1000 modem not running more than two or three days without a reset, they'll tell you it will last longer if you turn it off at night anyway. Number one, not true, and number two, it's on a network, in a closet, hard to reach. And how do I know when it's not in use without polling every member of the family?

I have flashed the DSL1000 modem to an SMC7401BRA. It's much more reliable, and the router/firewall/DHCP server is fully configurable. About a week after I flashed the modem, MSN announced that they are discontinuing as a DSL service provider, and they migrated me to Verizon. Basically the same service, and less money, because it's now part of my regular phone service. I still have my MSN8 software and account, e-mail, etc. in addition to a new Verizon account and SMTP/POP3 e-mail. Not too bad. The protocol is RFC1483 Briged IP LLC instead of PPPoE. We just pull a DHCP IP address off the net. They sent me a Westell 2110 modem, which seems to be just fine, but I'm still using the SMC because of the integrated router. Less clutter on the desktop. Both modems sync at 864/160 and I'm getting about 650/140 down/up.

Verizon upgraded me to 1.5/384 down/up several months ago. Still reliable, no complaints. Nearly 100% up-time. DHCP lease time recently changed to 15 minutes, which seems rediculously short, but it seems to cause no problems.

LoveItLive join:2002-12-21 Normal, IL LoveItLive Member 2003-Jun-13 9:21 am welcome Welcome to MSN Broadband, I get 640K downstream on my MSN DSL, and the adv. speed is 768. 2003-Jun-13 9:21 am: · hey mods ·
	sherpaboy join:2001-07-06 Seattle, WA sherpaboy Member 2003-Jun-13 1:22 pm Re: welcome Your DSL is probably riding down to your house on an ATM circuit. The overhead of ATM is about 14%. 86% of 768kbps is 660kbps. Not bad. 2003-Jun-13 1:22 pm: · hey mods ·
your comment..

Review by zonapunk Location: Tucson, Pima, AZ, USA Cost: $40 per month Install: about 7 days Qwest CLEC party: Qwest Solid connection, uptime and upload speeds Higher cost and slower speeds when to compaired to Verizon DSL Soild choice for broadband

Pre Sales information: Install Co-ordination: Connection reliability: Value for money:

After moving into my new house in Tucson, I went with the Qwest DSL as my broadband choice. The previous experience I had with Cox Cable removed them as option. So far after six months with Qwest DSL, I have no issues with service. Everything has been very solid. I have experience no issues with high latency or no sync. I have had no issues with the Actiontec GT-701 modem.

I can not comment about MSN role as an ISP. I never bothered to install the software because I already another email address with another service and only use the TCP connection from MSN.

I’m looking forward to the new speeds that Qwest is going to provide later this year.

pweegar join:2005-02-18 Phoenix, AZ pweegar Member 2005-Apr-12 9:55 am Qwest and MSN I would have to say that in Phoenix, AZ, at least, that Qwest and MSN were the worst service I have EVER experienced. I was a Qwest DSL subscriber for about 6-8 months after we moved into our new house. Cox wasn't available at the time in my area. After the service had started, it seemed that every couple of days i would have to rebbot the modem in order to get connected. Calls to both Qwest and MSN were of absolutely no help. I finally gave up and cancelled the account. Well, w/o Cox available and suffering thru several months of dial-up, I attempted to go back to Qwest. What a nightmare. Not only once, but twice, I was promised service by a certain date. After the first date, a call to MSN, and a long hold time, I was told that my account request had been messed up and part of it lost. The rep. took my info and I was told that after approx 10 days I would have service. After waiting 11 days, still no service. Another call to MSN, and the same old BS story about the account getting trashed. I told the rep to stuff the account. They wanted me to talk to an account rep. Told where they could stuff the account rep. By this time Cox HSI moved into the area. I've been with them ever since (2+ years). Their service has been exceptional. Haven't had but maybe 3 or 4 short outages (HSI, and tv). Their techs have always been helpful. I've had one major problem, a NIC card failed on my end. The tech said they could still see the modem, etc. Changed out the NIC and have been working ever since. Now I need a 64 bit driver for my 3Com nic.. 2005-Apr-12 9:55 am: · hey mods ·
Fubar16 join:2001-02-20 Phoenix, AZ Fubar16 Member 2005-Apr-12 8:35 pm Info to review What speeds do you get? Also what is your ping to broadbandreports.com and yahoo.com? 2005-Apr-12 8:35 pm: · hey mods ·
	zonapunk join:2001-02-10 Washington, DC Ubiquiti UniFi UAP-nanoHD Ubiquiti U6-Lite zonapunk Member 2005-Apr-13 10:05 am Re: Info to review said by Fubar16: What speeds do you get? Also what is your ping to broadbandreports.com and yahoo.com? Pinging broadbandreports.com [209.123.109.175] with 32 bytes of data: Reply from 209.123.109.175: bytes=32 time=94ms TTL=49 Reply from 209.123.109.175: bytes=32 time=94ms TTL=49 Reply from 209.123.109.175: bytes=32 time=94ms TTL=49 Reply from 209.123.109.175: bytes=32 time=94ms TTL=49 Ping statistics for 209.123.109.175: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 94ms, Maximum = 94ms, Average = 94ms Pinging yahoo.com [66.94.234.13] with 32 bytes of data: Reply from 66.94.234.13: bytes=32 time=91ms TTL=51 Reply from 66.94.234.13: bytes=32 time=90ms TTL=51 Reply from 66.94.234.13: bytes=32 time=90ms TTL=51 Reply from 66.94.234.13: bytes=32 time=91ms TTL=51 Ping statistics for 66.94.234.13: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 90ms, Maximum = 91ms, Average = 90ms 2005-Apr-13 10:05 am: · hey mods ·
		Fubar16 join:2001-02-20 Phoenix, AZ Fubar16 Member 2005-Apr-13 11:18 pm Re: Info to review Were about the same to BBR, But I am better to Yahoo, You had 90 I average 53. Since I am a gamer I'll have to stay where I am. You didn't mention what speeds you get... 2005-Apr-13 11:18 pm: · hey mods ·
your comment..

Review by Rob A Location: Pompton Plains, Morris, NJ, USA Cost Contract price not specified. Verizon CLEC party: Verizon MSN is good for Interent Newbs, Antivirus and Firewall, and the software is free. Slower than Regular Browsers Great for an Internet Newbie, but not for me.

Pre Sales information: Install Co-ordination: Tech Support: Services: Value for money:

I ordered Verizon DSL and it came with MSN. Since it was free, I figured I'd give it a try. It wasn't that bad, sorta reminds me of AOL without all the problems. But MSN is only good for internet newbies because it is very simplified. I personally enjoy using the Opera Web Browser. Its faster than MSN and provides me with all the features I need. My parents like to use MSN, because of how simplified it is. So for internet newbs and people that like the internet simplified, then MSN is for you. And keep in mind that it gives you free Virus Protection and Firewall, which is great to have.

your comment..

Review by paranoidxe Location: Ogden, Weber, UT, USA Cost: $49 per month (month by month) Install: about 13 days Qwest CLEC party: Qwest Good Speed, No monthly transfer limit, Doesn't require use of propriety software, good tech support The MSN Arescom NetDSL800 Modem unreliable, Bundled software is junk, Port 25 (STMP) blocked! Overall a good service for web browsing and file transfering

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

UPDATE: Nothing new to report, the service is still great...it has gone down ONCE since writing this review and it was caused by heavy network traffic..otherwise it has been the same great service to me as it always has been.

I don't have really many bad comments to say about MSN, constrast to all the negative reviews this ISP has been getting.
update 02/14/2004
My thoughts of MSN have improved since writing my review, I have had ONE downtime problem in the last year with the service, which is very impressive. I don't run into any slow loading, I still like MSN and will not switch unless cable becomes available in my area.

The Ordering Process
I signed up for DSL about three weeks ago with Qwest via MSN Broadband, using the $49.95 option plan, which is 640k down and 256k up, I ordered it online via qwest.com. Qwest provisioned my phoneline, meanwhile I found out that MSN already made my account active, and sent me the message informing me that Qwest is in the process of provisioning my phone. When the provisioning was complete I was notified by MSN that it was complete and they would send my DSL kit..two days later it arrived. I installed the DSL Modem and was ready to go online..but no go.

I called MSN Technical Support, ZERO waiting I was on the phone with a nice tech support lady that checked step by step to make sure the modem was installed properly. It was, She informed me that Qwest probably hasn't actived my line yet and told me to call Qwest.

I hung up and called Qwest, Qwest tech told me that the phoneline would be activated later in the evening, and to just wait it out. I waited, finally it came active about 3 hours after that conversation, I was able to get online instantly.
Rating: 9/10

The Speed
I wasn't expecting to go my full connection speed, since Qwest informed me it was "UP TO" 640K, I went to dslreports none-the-less. The test results came out to be 522Kbps Down, and 188Kbps Up. Close to full speed. After one week of using it, the speed has largely been the same and has not fluctuated much.
Rating: 8/10

The MSN Arescom NetDSL Modem
This is where it goes downhill, this is one of the worse modems I've had the previldge of using. When you get disconnected, half the time pulling the power plug waiting 30 seconds and putting it back in DOESN'T work. I have to pull the plug, reboot windows, reload windows, and plug it back in for it to work again. On top of that there is about a 2 minute wait just for the thing to reactive and get a connection again. The modem is extremely sensitive, as well as VERY LIMITED in what you can configurate on it. Get the Cisco 678 instead.
Rating: 4/10

Online Gaming
I'm not a hardcore gamer, but I do play a little starcraft every now and again. I heard that the modem doesn't support online gaming, I decided to see for myself. I launched Starcraft 1.09, and connected to battle.net played about 6 games, NO LAG experienced at all.
Rating: 9/10

Mail
If you are a Outlook Express Lover, then you might not have a problem with this. If you need email like you need underwear, you better look elsewhere. MSN Blocks port 25, which very much hurts other 3rd party email programs. I perfered Euroda, now I'm stuck with Outlook Express.
Rating: 2/10

MSN is a "you get what you pay for" service, it is one of the cheaper DSL services out there, it works for my needs, has decent speeds and does everything I need (excluding email). MSN is a decent affordable Broadband solution, while I wouldn't say its the best, I think it was well worth the $50 a month I am paying for it.

CherryIcee Winter join:2001-10-25 Bellevue, WA CherryIcee Member 2002-Mar-30 1:53 am Unbelievable I can't believe you got through to their tech monkeys so fast. I have dealt with them abit and trust me, they are far from being reliable or knowledgable. And you're right that Arescom modem is the biggest POS i've ever seen lol. Glad it worked out well for you, you are definitely in the minority. Guess even a nightmare company like M$N can get one right once in a blue moon. 2002-Mar-30 1:53 am: · hey mods ·
	paranoidxe Premium Member join:2002-03-29 Ogden, UT paranoidxe Premium Member 2002-Mar-30 3:24 am Re: Unbelievable Yeah I guess I am fortunate, but I am not going to recommend it whole heartedly to people, I mean 60 BAD reviews can't be wrong. I was just looking to share my current experiences with the service. Thanks for the feedback 2002-Mar-30 3:24 am: · hey mods ·
		atmosphere4 join:2001-12-11 v2r1b1 atmosphere4 Member 2002-Apr-7 12:52 am Port 25 The arescom doesn't block any ports, it's the way the e-mail security settings are on msns servers. If you want to use third party isp, or webhost email accounts while connected to msn you just have to change the server settings. The incoming server address would be the one for your 3rd party isp, and so would the incoming username and password. The outgoing server is the msn one (smtp.email.msn.com) and you need to make sure that SPA is checked and my server requires authentication is checked. And in your extra settings you have to put in your outgoing server username and password, which is the msn ones. It's really pretty simple. Msn just has higher security settings to stop email abuse on their servers, so you just have to make sure you can send through their servers, but still receive through your other isp. whew. good luck. 2002-Apr-7 12:52 am: · hey mods ·
	sierrapuppy join:2002-03-28 Agassiz, BC sierrapuppy to CherryIcee Member 2002-Mar-31 2:27 pm to CherryIcee I am a tech with MSN and, I am a little angry @ you referring to me as a "Tech Monkey". I try very hard to resolve issues MSN customers may have, I constantly update myself with new resources, and study on a constant basis. To actually aquire this job took many interviews, and classes. I do understand there are some techs not caring about their job, as in any job some people could care less. I do very much enjoy my job, and I do the best I can with what resources, and support boundaries I have available to me. I am sorry you feel you need to name call but, next time before you start to rant, take the time to think about the techs that do the best they can. Thanks.... sierrapuppy 2002-Mar-31 2:27 pm: · hey mods ·
		DirtyCharmed join:2002-01-17 Spokane, WA DirtyCharmed Member 2002-May-1 4:58 pm Re: Unbelievable Thanks for standing up for all us techs, sierrapuppy. Just because there are techs that don't really give a flying rat if they fix their customer's or not, doesn't mean we're all bad. I had to go through lots of tech classes for MSN Broadband Tech Support before I even got to listen to a customer's call, much less try to resolve their issue. And I'm sorry, we can't do everything! Yes, I could pull your computer apart and re-build it at twice the speed, but I don't want to get fired. We have children and car payments too. 2002-May-1 4:58 pm: · hey mods ·
alex4life Alex4life Premium Member join:2001-06-22 Delta, BC alex4life Premium Member 2002-Mar-30 3:29 am My god! So someone actually got connected to MSN? Every review of MSN on this site that I've seen have been listed "horror stories" and I think in every case, the person never actually got the service to work for even a minute. Maybe they've actually gotten the service half-working now! 2002-Mar-30 3:29 am: · hey mods ·
	Ryaxnb @208.232.x.x Ryaxnb Anon 2002-Apr-7 11:57 pm Re: My god! I've heard bad, bad things about MSN. Two things: 1. I believe the dial-up service works great. I don't know, as I've been using SurfNetUSA, a local ISP, but I haven't heard many bad things about MSN Dial-Up. 2. We ordered DSL from Earthlink and I never got it to work. A tech guru I know came over and checked settings and telnetted the modem (which is more like a router, but EarthLink didn't know that), but couldn't get anything to work, save for the fact that the modem kept sending things. Windows didn't recongize the modem, EL was no help (and took 30 minutes to get on the phone with them), nothing ever got recieved, and so on. 2002-Apr-7 11:57 pm: · hey mods ·
bobcat67 @216.129.x.x bobcat67 Anon 2002-Apr-30 5:03 pm another msn tech monkey to all of you so many factors play into a good stable connection as with most modem some have their flaws and I agree the arescom modem may not be the best choice but msn went with it because of the ablity to incorporate a firewall built into it as to port blocking msn does NOT!!! block ports as the previous stated because of the security features they use outlook and outlook exspress are the only comaptable. one note though if you use the msn explorer you cant use the smtp either as your acct is web based and not registered on that server but a call to tech for a pop3 rollback will put you back to it and OE or outlook. but with connections you dont know how many ppl I get calling in saying my dsl doesnt work only to find out they didnt filter the lines or have a 900mhz cordless phone(arescom issue) to close to modem or hey that old desk phone that has been around for 15+ years is causing it or hey your house is 25 yrs old and wires inside are shitty or hey damn my alarm system needs a filter or.... you get the picture as with anything it sometimes takes several attempts to fix it but when we ask a lot of questions to try and figure out whats going on we get blamed for being nosey... oh well at last we try to help and you get that help for free where other charge you for it if they offer it at all... well theres my 2 cents worth 2002-Apr-30 5:03 pm: · hey mods ·
fsdfgs @uswest.net fsdfgs Anon 2003-Jul-26 2:24 pm Yes they do block ports! I use the service quite frequently that was previously described and MSN does use the Arescom NetDSL800 to block ports! I wanted to be able to run a small private game server or web server for simple school to home and visa versa transfers but NO! 65534/65535 ports are closed by the firmware firewall and 1/65535 ports is stealthed (80 HTTP) by it. Just try a port scanner and see for yourself. 2003-Jul-26 2:24 pm: · hey mods ·
your comment..

Review by dougdonovan Location: Salt Lake City, Salt Lake, UT, USA Cost Contract price not specified. Qwest CLEC party: Qwest it works lets just stick to the good points for now any ?'s

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

cool

BloodMist join:2003-11-04 Fort Lupton, CO BloodMist Member 2004-Feb-12 6:59 pm You call this a review? It's a freakin advertisement for god sakes. 2004-Feb-12 6:59 pm: · hey mods ·
	dougdonovan join:2003-12-30 Phoenix, AZ dougdonovan Member 2004-Feb-13 1:20 pm Re: You call this a review? ok...thank's 4 the response... 2004-Feb-13 1:20 pm: · hey mods ·
		dougdonovan dougdonovan Member 2004-Feb-13 3:17 pm Re: You call this a review? please, let me clarify something, this post is not intended to be responded to. 2004-Feb-13 3:17 pm: · hey mods ·
			linuxdog138 join:2003-12-18 Mills, WY linuxdog138 Member 2004-Mar-11 9:36 pm Re: You call this a review? This post is a bit retarded to respond to..must be sad working for Microsoft. Isnt MSN and Microsoft the same thing? You work for both? OMGWTFBBQ! 2004-Mar-11 9:36 pm: · hey mods ·
				dougdonovan join:2003-12-30 Phoenix, AZ dougdonovan Member 2004-Mar-16 3:09 pm Re: You call this a review? mill's, wy. i'll consider the source even thou i am originally from torrington. if you are not sure where torrington is, it is north of cheyenne. 2004-Mar-16 3:09 pm: · hey mods ·
					CatScratch Premium Member join:2003-09-10 Salt Lake City, UT CatScratch Premium Member 2004-Apr-10 10:25 pm Re: You call this a review? Is your (.) broke on your computer? Try using something besides a comma for a change. I it was my guess, I'd say you look like an AOL'er 2004-Apr-10 10:25 pm: · hey mods ·
your comment..

Review by SequimPC Location: Sequim, Clallam, WA, USA Cost: $87 per month (month by month) Install: about 10 days Qwest CLEC party: Qwest They speak english now. Double billing I would rather pay $80.00 a month for FTTH.

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

Wow, where to begin.

I hooked up through MSN at first, 256/256. After a few months, they offered me the 1.5/896 package for less money a month and I took it. Next, MSN & Qwest decided to mess the billing up and change the way they billed me. This is where the nightmare begins, I was billed for 2 month of MSN on one bill, at a higher rate than I was being charged before (I had 2 months of 1.5/896 at the correct price prior). Now I call and cancel MSN and choose Qwest.net.... 4 months later and at least 2 calls a month to clear it up, I am still being double billed (one Qwest DSL and one MSN Plus) at a higher rate than I was supposed to be charged. The service was fine, but the billing made me want to rip hair out.

Anyone else have similar problems, or am I just lucky?

I have called qwest and cancelled my service and am getting hooked up with fiber this month.

sherpaboy join:2001-07-06 Seattle, WA sherpaboy Member 2004-Feb-19 1:42 pm nct Another old adage is..... You get what you pay for. 2004-Feb-19 1:42 pm: · hey mods ·
	oldmarine0319 join:2004-01-09 97888 oldmarine0319 Member 2004-Feb-19 7:33 pm Re: nct Especially since what your paying for at 256\256 is just accelerated dial up. The Actiontech modem is the new modem delivered by Qwest --- MSN doesn't send them out... and an amazing fact MSN is just a content provider they have never had anything to do with your lines that's always in your case been Qwest. And your right you get what you paid for Qwest with MSN. And a liberal douse of uneducated blithering. 2004-Feb-19 7:33 pm: · hey mods ·
		sherpaboy join:2001-07-06 Seattle, WA sherpaboy Member 2004-Feb-20 12:31 am Re: nct I have to agree with you, MSN is the worst. They are losing so much money that they actually gave it back to Qwest. Qwest tech support is now doing the tech support for MSN DSL. It's just Qwest DSL with MSN content. I'll find my own content thank-you. I have a friend who works at Microsoft with MSN DSL and he said, that they are the WORST DSL provider out there. I'm very familiar with the Actiontech, it's actually the best modem I've worked with (and I'm very familiar with about 8 different DSL modems). I don't know what the customer is complaining about, the Actiontech is great. 256/256 isn't really dedicated dialup. I actually think it's really good for the price. I'm stuck with ISDN at 128kbps and it works pretty good for most of my needs. Even 56k Frame feels fast next to 56k dialup, so 256k really rocks if you are used to analog. 2004-Feb-20 12:31 am: · hey mods ·
TACSPEED Premium Member join:2001-04-14 Tacoma, WA TACSPEED Premium Member 2004-Feb-20 9:09 am Fiber? I see that your PUD, electric company, is testing fiber optic Internet in the downtown area. Any idea when they will start installing through out the city? 2004-Feb-20 9:09 am: · hey mods ·
	sherpaboy join:2001-07-06 Seattle, WA sherpaboy Member 2004-Feb-20 12:09 pm Re: Fiber? Hopefully, not for a long time.... if ever. Public Utilities District's are pseudo-government agencies, and are not allowed to make a profit. I've worked at the PUD and it's not a pretty site. If these semi-regulated government agencies are not required to let independent ISP's use the infrastructure to deliver service, what is the incentive to deliver anything more than the government mandated minimum? The end result? Since they are not allowed to make a profit they will sell their product at a much lower price (while delivering much lower service). This will force many independent ISP's out of business thus eliminating choice for the consumer. I am never in favor of the government competing in the private sector. If we do that, we might as well have them provide everything. However, I fear that I am too late. There was a time when people hated government intervention in their lives, now they come to demand it. 2004-Feb-20 12:09 pm: · hey mods ·
your comment..

Review by dub4u Location: Boulder, Boulder, CO, USA Cost: $54 per month Install: about 10 days Qwest CLEC party: Qwest Easy to setup. Worked as advertised. slow upload, couldn't control everything I wanted to worked for simple internet and web, but not for power users

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

I switched from Comcast to 640/256 DSL from Qwest. MSN was the preferred ISP and I just took the defaults. They sent an Aries800 DSL modem.

I used the MSN/qwest service for about a year without any major problems or outages. I did have to go around using their MSN butterfly stuff, but that wasn't hard at all. I also connected my internal network to the modem via a wireless Linksys switch/router. No problems.

MSN worked fine until I wanted a static IP. I found a local DSL provider who set me up with a more configurable connection and faster speed for about the same price.

your comment..