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Review by Obelisk911 
Posted: 6.3 years ago
member for 6.7 years, 174 visits, last login: 4.3 years ago
 New York,New York,NY
 $49 per month
 Verizon
CLEC party: Verizon
 "Never used it!"
 "Everything"
 "Sucks"
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First of all, I have AOL DSL through Verizon Lines, ok, let me start. I ordered MSN DSL through Verizon lines and they installed DSL in the wrong line, I had already received the modem, so then, they said they were going to switch over the DSL
service to my other line, but, they never did, so I called again and they said they'll have it fixed in no time (NOTTTTTTTTTTTTTTTTTTTTTTTTT)), they never even sent a trouble ticket to Verizon. Ok, thats it!! Goodbye MSN DSL, stayed with MSN dial-up. Guess wat?!!, they messed up my dial-up connection! Canceled MSN for good! Had to pay $250 cause I had a contract with MSN for 4 years. Then, called AOL and got dial-up, then switched over to DSL!
Belive me, don't go with MSN. The DSL 1000 modem stinks!
MSN sucks!!!!!!
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Review by Hym3n
Posted: 6.4 years ago
member for 6.4 years, 1 visits, last login: 6.4 years ago
Grapevine,Tarrant,TX
$49 per month
Southwestern Bell
CLEC party: BellSouth
"Nothing. Horrible, horrible people."
"Everything. You name it, it went wrong."
"Do not buy MSN DSL, read report for specifics."
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Below is a short and summarized version of my troubles with MSN, the actual days were much more painful than seen here. In order for this to make much sense, I should share some background information with you. I'm a 15-year old going back and forth between parents that know absolutely nothing about computers. I'm the tech geek in my house, and even in my city by comparison to everyone else.. and this just sickened me.
Early December '01 my dad and I decide to get MSN DSL for $50/mo., free modem and free activation. We're get our modem about 2 weeks later (not bad IMO), but service doesn't start for another 2 weeks (just a few days before Christmas, I had the flu at the time). At that time, we are unable to connect, and call MSN. They inform us of an incompatibility problem that "they did not recognize" involving our local phone company (Bellsouth) and their servers. Somehow, miracuously, we have DSL for one week starting Dec. 26th. It suddenly cuts out without notice, and we call up MSN. "Your DSL is still not approved, you do not, and did not have DSL access." "Could you explain my 780/120 speeds then?" "*silence*". We check back online, and they have updated our "estimated online date" to January 4th. That day comes and goes with no prosperity, and while we call once every other day to ask what's up with the service progress, they just inform us of the details on the bug in their servers.
March rolled around, and still no DSL (note, this is March 2002, not 2003). At this point, both myself and my dad were starting to realize.. they weren't taking me seriously because of my kid-like [then] 14-year old voice. My dad began to call them, and try to explain that the PPP was down (when that's all I could even begin to try to explain to him.. seeing as he's a non-technical person). They listened to him rage on the phone day after day, when finally, we got to the point where a "escalation" member CALLED US while we were out to dinner. This was late March. At that point, we were pretty much informed that the bug wouldn't be fixed anytime in the near future, that one week we had DSL was a random fluke occurence, and cannot happen again.. bla bla bla. They basically asked us to cancel the membership.
Here's when it got bad.
Mid-late March I call in the cancellation. "It'll be done in 3-5 days, you'll receive a package in the mail to ship back the modem." We wait one business week, nothing. Call again, same response, even after debate. Nothing. My dad calls, furious, yelling at the employees "put me on with your supervisor" consistantly, we're informed by him "you must wait one week for the order to process", end of story. We wait, and still, nothing happens. One final phone call, quite threatening honestly, we demand the return package, and that our phone line is de-provisioned so that we can order a different provider. We are informed that we'll receive a return package on May 27th 2002. That day passes, no package. No package any day after that.. even to present day. For the hell of it, I decide to keep the modem plugged in, and we connect via my mom's dial-up account (which is also crap, obviously provided by MSN as well).
Early September, I'm connected to Kazaa overnight downloading some movie (Gladiator I believe). I wake up that morning, only to notice that I'm disconnected. I start to get up and start getting ready for school when I realize "hey wait", I'm still downloading! I was downloading at around 22k, and not connected.. and I'm thinking.. something is messed up with my computer, it's probably supposed to be 2.2 and it just glitched and said I was offline. Sure enough, I had the DSL working. We had never received a bill for the DSL from the start, but being good, honest people, my dad and I decide to call them up and inform them that the DSL is back and working now, that you can activate our account or whatever needs to be done (it was a bit on the slow side). They say "We have no record of you on file, are you a new customer?", so after some debating, the lady doesn't believe us and simply says we don't have DSL. We attempt calling back at a more "prime" hour, only to wait on hold for about an hour and be told the exact same thing. My dad and I both agree that after all of this we should just keep the DSL modem connected, use it while we have it, and pay a bill if it comes.
We have DSL for about 8 months off and on, it'd be down for a week at times, and going solid and fast at other times. We were never billed, so it was pretty much a good thing. The downside? No router was compatible. Xbox and PS2 were not compatible. Only the ONE computer we had it installed on worked. That was fine for some time.
Until recently, the DSL has worked fine. It's settling down now. MSN doesn't know who we are, doesn't know we still have the modem, and since we no longer have DSL access, we can't complain after having it for free for all this time.
We're going to switch to SBC DSL now, just wish us luck!
-Brian
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 Review by LoveItLive
UPDATED: 6.4 years ago
member for 6.9 years, 960 visits, last login: 273 days ago
Libertyville,Lake,IL
$52 per month
 about 18 days
Ameritech
CLEC party: Ameritech
"Great Tech. support"
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I ordered my MSN DSL online 18 days ago; I called them this Monday, and they said I was suppose to get it last Thursday, but somehow MSN hasn't shipped it yet, that Tech. was so nice,. he escalated my problem to level 3, but that level 3 guy couldn't solve it either, he told me it might be my phone line's provision problem, so he opened a ticket for me, and told me the ticket would be closed in 10 working days; after about 2 hours, I went to support.msn.com and checked my status, it said: "line has provisioned, pending for shipment." I was so supprised, they solved the problem already! I went back to check my status again after 2 hours, it said: " an order for shipment has been placed." I was so happy, and I got it 3 days latter, including Christmas day. After I got my modem, I thought it wouldn't work, because I read all the reviews in here, alot of people got problems, but from installation to running, it just took me 10mins. My test speed is 640Kb, I think it's kinda slow, becaues my local phone company is just .3 miles close to my home.
It has been 7 months since I got the dsl. Overall I think msn is pretty good. There are two things I don't like about it, one is the speed (640K/80K), the other is the NAT.
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Review by RIVEL337
Posted: 6.4 years ago
member for 6.4 years, 1 visits, last login: 6.4 years ago
Littleton,Jefferson,CO
$49 per month
Qwest
CLEC party: Qwest
"No Contract"
"Everything"
"Dont Order MSN"
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Its HORRIBLE I am not able to gey online yet ,because the modem that was supposed to be here a weeks+++++ ago has yet to arrive, was prommised within 5 days of placing my order through Qwest, Called MSN to see whats-up they said Qwest mis-informed me would take up to 20 buisness days from time my line was provisioned, Qwest says my line was provisioned 2 days after i placed my order, Qwest got MSN on phone to see whats up with the modem and MSN told Qwest my modem had already been delivered to my home, went home no modem, called MSN got another rep who told me my modem has yet to be recieved By Airborne Express , was told to call the next day to get tracking info, I called when I asked the rep for the tracking info she asked me for user name etc after giving her all my info was put on hold she came back to the line and told me to call back in 24 hours because there systems where down and they are unable to pull up accounts (could this be true?) so finally i got in touch with a higher up at MSN and she got my modem shipped should be here by 5pm Monday acordind to her (for some reason she is unable to provide me a tracking number) so lets see if it was worth the hassle IF I EVER GET IT!!!!!!
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 Review by danielvega
UPDATED: 6.4 years ago
member for 9 years, 164 visits, last login: 5 years ago
Austin,Travis,TX
$51 per month (12 month contract)
about 117 days
Southwestern Bell
CLEC party: New Edge Networks
"None come to mind"
"They lost my order 4 times, charged me even though I had no service, slow speed"
"I'm going to change providers as soon as my contract is up."
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I placed an order for DSL and some 3 months later my line was provisioned. Note: I was switching from SBC to MSN so it shouldn't have been anymore than switching circuits to a new network. A couple of weeks later they sent me a modem. Through out the whole process I was told "I'll make another DSL order, wait 10 - 15 business days". I finally got a tech that was willing to help me anf figured out the order never made it to the phone company. He even gave me his name and number to call him back so he could assist me through the whole process. That tech was great.
Setting up to modem to my computer was as simple as plug and play. Getting to work on the router was not as easy as with SBC.
Speed: They lied to me! I told them I was getting 1.3Mbit and said I didn't want to change if I would lose bandwidth. They said I wouldn't and low and behold I can't get better than 768k.
-Edit
Things keep getting better. They had my account marked as dial-up and so they fixed it, one month before my contract was up. By fixing it they deleted my account. No one told me, I had to call because I didn't have a DSL signal anymore. When I called I was told I would have to re-signup to DSL. That was the last straw, I was ticked and got them to credit me for the month of May/June because I told them I'm canceling and what's the point in reordering. Last time I ordered DSL from them it took 3 months to get it. Well I went with EarthLink and am canceling MSN on the 20th of June. Yes can you believe they were going to bill me even though they cut my service. I told them why should I have to adhear to the contract if they weren't providing me service. They couldn't answer that. Bye MSN!
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 Review by BulletEater
Posted: 6.4 years ago
member for 6.9 years, 35 visits, last login: 5.6 years ago
Union,Franklin,MO
$21 per month (36 month contract)
about 1 days
Southwestern Bell
CLEC party: Southwestern Bell
"They gave me $400 to sign up for dial up"
"Its dial up and its over $20 a month"
"I will be changing as soon as my contract is up."
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I fell for the MSN get $400 if you sign up for 3 years deal. At least you actually get the money right off of your purchase and dont have to wait for it.
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Review by (hidden by request)
Posted: 6.5 years ago
(review was emailed from domain msn.com)
Gilbert,Maricopa,AZ
$22 per month (24 month contract)
"wow"
"ugh!"
"huh"
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Review by Bethesda
UPDATED: 6.5 years ago
member for 8.8 years, 233 visits, last login: 62 days ago
Bethesda,Montgomery,MD
$39 per month (12 month contract)
Verizon
CLEC party: NorthPoint
"Verizon/Bell Atlantic-South gets an A for effort (so far)"
"NorthPoint went out of business and MSFT did not pick up the pieces"
"Catastrophe"
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I ordered DSL from MSN on line 01/07/01 and got free MSN dialup immediately, which is just as good as the ATT WorldNet dialup I had been using. I have followed the progress of my DSL order on line through MSN. They arranged with Verizon for installation of a data line (no voice) to my home. MSN TS told me that they could not piggyback DSL on an existing voice line. I received an email a few days after ordering that said when my new line would be installed. The first Verizon guy showed up around 9:30 a.m. as scheduled on 01/29/01. He installed a new wire from my basement (inside) to the pole - it took him, with a little help from a second guy, about 3 hours to do this (they had to punch through a brick wall), only to discover that there was no available connection at the pole. So a cable splicer (guy 3) came out the next day. He performed some kind of cable magic down the street that freed up a connection. Then guy number 4 came out the next day (now Wednesday) and made what I thought were all the necessary connections to finish the job. But lo and behold on Thursday Verizon guy number 5 shows up to check everything that guys 1-4 had done. He also ran some tests and told me I had good clean 10,000 foot wire to the CO. With 5 truck rolls and all those man-hours they must have spent $1,000 just setting up the line. So far, I'm impressed with the effort. But, of course, no DSL yet .....
Update: Less than 8 hours after the last Verizon guy left I received email from NP scheduling my installation for 02/08/01. I guess that's when the real fun begins.
Ooops - the fun began early! On Friday, 02/02/01 I confirmed my appointment with NorthPoint by phone. No problems noted. That evening I received email from MSN saying that my CO is not equiped for GLite ADSL and my order was cancelled. In response to my emailed protest, MSN recanted on Saturday, and said everything was OK. The modem arrived Monday and, of course, I had to open the box. Hope the NP tech does not get bent out of shape by that.
After NorthPoint went belly up I got cable modem service from Comcast and could not be happier.
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 Review by Inchworm
UPDATED: 6.6 years ago
member for 7.6 years, 823 visits, last login: a few hours ago
Bozeman,Gallatin,MT
$49 per month
about 21 days
Qwest
"Good connection, when I have one"
"They can't seem to fix a simple problem which is over 4 months old"
"If I had an economical option, I'd switch ISPs"
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QWEST/MSN:
Service advertised: up to 640k/256k
Expected line performance: up to 512k/204k (80%) - not divulged to prospective customers
Router: Arescom NetDSL 800
This is the only broadband service in Bozeman which includes the ISP for one reasonable fee (and which doesn't require a contract). The service is consistently good--the occasional problems I've encountered have usually related to equipment function and which I generally end up solving on my own. Perhaps it is asking too much to expect tech support to diagnose and fix problems over the phone, I don't know. There seems to be quite a big difference in ability between techs and sometimes they have given me inaccurate information, something which comes to light as I'm escalated up to the next tech level.
Overall, even with the occasional frustration, my Qwest/MSN DSL line is well worth the money and I'm happy enough with the service to stay with it even if I had another choice of provider.
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Review by Buzzwacky
Posted: 6.7 years ago
member for 6.7 years, 138 visits, last login: 42 days ago
Cedar Rapids,Linn,IA
$39 per month
about 4 days
Qwest
"Ease of use for others in my household"
"I hate the web mail"
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My only real complaint of Qwest/MSN is the web mail. I'll probably never be happy with it..... but it's also not worth switching over. The upside is, MSN8 is great for the others in my household (not real 'puter literate!)
As far as speed, I have a 256/256 line and all tests come reasonably close to that.
Early on I had minor connection problems, which MSN took full responsibility for.... sent me a new modem, etc..... but the problem ended up being with my home network.
Until now, I've always been with small local providers for dial-up.... and I'll admit I was a little leary, but I'd do it again.
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MSN
