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Review by Beaugrand  - Location: Acton Vale,QC
- Cost: $40 per month (12 month contract)
- Install: about 200 days
Good "Rapide, caps relativement corrects avec un compte business"
Bad "Congestion, Congestion et Congestion , plus prix exorbitant"
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10 mbps business 400 gb par mois , 40 $ au lieu de 60 à cause de la congestion à Acton Vale .
Fair warning: reviewer joined this month
lodged 1 days ago
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| Review by Keaters - Location: Chatham,ON
- Cost: $65 per month (12 month contract)
- Install: about 6 days
Good "Great Speeds and 375GB of bandwidth is awesome for the price"
Bad "Nothing at this moment"
Overall "Ultimate 60 is a great service"
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I love the fact I can get 60Mbps down and a future upload of 10Mbps and to pay $64.95 for it is awesome. You cannot beat that price with any other provider out there. I am so happy I got this service and don't have to worry about anything. Will update my post in a few months to give you a better idea of how it goes.
member for 6.2 years, 928 visits, last login: a few hours ago
updated 7 days ago
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| Review by Fowad - Location: Trenton,ON
- Cost: $145 per month (12 month contract)
Good "Lol they are really good at empty promises."
Bad "You can't talk them into what they promised and kept telling me that if I don't like it I can cancel & pay $300 cancellation "
Overall "I'm stressed"
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I was offered $97 from bell for 6 months and $123 after 6 months and installation free but I hate bell so I went with cogeco for $107/ month, but when I got my Channels, they sucked so I asked them if they can do anything and they gave me an upgrade for two month to try and see if I like the service. But when I got my bill it was at $187 when I talked to them they were more into me cancelling so they could get $300 for cancellation then solving the customers concern.
member for 16 days, 0 visits, last login: 16 days ago
lodged 16 days ago
Comments:
 | | Your Experience Hi, if you want to PM me your account information, I'd be happy to look into the issue for you and see if we can find a resolution for you. | |
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| Review by hairspring - Location: Oakville,ON
- Cost: $45 per month (12 month contract)
- Install: about 10 days
Good "solid connection, good speed, solid support"
Bad "cap is too low, overage fees are way too high"
Overall "Caps are better but still not competitive. If you can get an alternative ISP, then do so."
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Cogeco was really my only feasible option. Could have gone DSL dry loop but didn't want the hassle of dealing with Bell, either directly or indirectly.
Order was done in about 20 minutes, bundled with cable TV. Walked out with a plan, an install date, and my cable box.
Tech showed up on time for the install. Called me up and delivered an RCA modem. Up and running in about 30 mins.
Had the service since April 2009. No issues to speak of since.
The cap is a little low but I don't realistically exceed it with my normal usage. I am getting very concerned by the overage fees. My most recent bill (May 2012) charged me an extra $30 for 18GB of overuse. This nearly doubles my internet bill. As a customer that rarely exceeds the cap, I feel I should be able to bank some bandwidth in the rare circumstance I go over.
Update June-27-2010 -- Service still fine. No outages or speed issues. I'm a little concerned about the price increases. $10 more over the last year seems excessive.
Update - Nov-13-2010 -- Downgraded to High Speed Lite to save some bucks. Also downgraded my TV to basic cable. The customer service rep I spoke to was efficient and helpful. Everything happened on time. Service is still solid.
Update - Mar-14-2012 -- Service is still solid. A little slow sometimes. I would guess my node is getting busier. I still find the prices quite high considering the low cap. I had one incident that required tech support. It was a simple problem that they helped me fix right away.
Update - Apr-12-2012 -- I'm downgrading connection reliability and service each by one due to recent problems. I'm going to contact Tech Support and re-evaluate based on the result.
Update - May 12-2012 - I'm upgrading connection reliability and service back up to where they were prior to my issues. A tech arrived on time and did what he could (problem was not present at the time). He replaced my modem and re-patched the connection. No issues with the connection or speed since. I'm downgrading Value to the worst possible value based on my last bill (see note above).
Update - Aug 28-2013 - Cogeco doubled the cap on my plan earlier this year. This eliminates the excessive overage fees I would rack up every few months but I still consider Cogeco on the low end value-wise. Given the alternative options now available, I'll be shopping for another provider once my home renovation is complete.
member for 5.8 years, 766 visits, last login: 1 days ago
updated 38 days ago
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| Review by urbanriot - Location: St Catharines,ON
- Cost: $129 per month (36 month contract)
Good "NEVER goes down, 30+ day binary newsgroup support, amazing speeds, and excellent support."
Bad "Overage charges! Slower in denser areas."
Overall "Excellent ISP for web browsing, emailing, gaming, speed; Bad for heavy downloading unless you get the business package."
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I've been using Cogeco's service since before their name was attached, for maybe 15 years (I've lost track), and I've typically had a decent experience all throughout the Niagara Peninsula. The following encompasses my most recent four years with their service:
Cogeco's main flaw:
- a limited bandwidth allowance for residential accounts that charges people for overages when they could simply provide a web notification when a user is near.
Cogeco has many positive points:
- excellent torrent downloading speeds, always hitting my cap on properly seeded torrents. Cogeco employees have stated they're throttling P2P / torrent uploads, but I'm still able to obtain decent speeds and maintain ratios 2:1 ratios.
- extremely low gaming latancy with fast pings, some servers in NY and Toronto pinging as low as 7 - 12ms, faster than everyone else in the server.
- Highwinds newsgroup support with at least 30 day retention, which most ISP's are no longer offering, with support for many popular binary groups.
- local knowledgeable tech support that speak a clear and understandable English who are available 24/7. Most of my experiences with them have been pretty good.
- some highly motivated, dedicated and skilled on-site techs (and a few that are not so much)
- I experience minimal internet downtime, maybe once or twice a year; outages are extremely rare in the city
Cogeco's additional negative points:
- they hide the real prices of their packages so most people are suckered into paying more than they expected
- a few years back, a number of profit making changes have been made to Cogeco which seriously disenfranchised them from their loyal and long term customer base
- inflexibility in scheduling on-site support calls: if you tell them you can only get out of work at a certain time, too bad, it's an 'all day' possibility. This frustrates so many people.
- a few on-site and contracted techs who aren't so skilled (rare but it happens)
- often the phone support personal are not aware of issues that they should be aware of, to better help customers often which result in.
- an inability to repair or diagnose issues that clearly exist outside your home and don't require service calls
- undetermined effects of upstream packet filtering (fortunately no downstream filtering yet)
- they don't appropriately alert users that they'll be nailed with overage charges before it happens. An email to an account that's never checked is not enough.
Note: If you're a heavy downloader, consider the business accounts as there's a good possibility you won't experience the overage charges that are applied to residential accounts. Hint hint.
member for 8.9 years, 3854 visits, last login: a few hours ago
updated 44 days ago
Comments:
| Review by Bry - Location: Canada
- Cost: $120 per month
Good "It's mostly reliable."
Bad "It's sometimes not, and rather expensive."
Overall "Tolerable."
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I originally used a local Bell ADSL reseller but they went bankrupt, I had lost service a few months before that and they refused to send anyone out to repair the problem.
Cogeco was practically the only viability in my area, I have had bad business relationships with Rogers and Bell, and nothing else meets the speed requirements.
I'm using their "Turbo 20" tier, 20Mbit/s by 2Mbit/s, bundled with TV.
It's expensive, but it works more than it doesn't... and it's quite fast.
member for 4.7 years, 1544 visits, last login: a few minutes ago
updated 46 days ago
Comments:
| | Service Issues If you experience any service issues, feel free to PM me and I can take a look for you! | |
| |  Bry
join:2008-12-31
Canada
 ·Cogeco Cable
| Re: Service Issues Thanks Aaron, this review is mostly still my original review from a few years ago.. with a couple changes to reflect a recent upgrade and a new monthly per/month billing rate.
I've received exceptional service for the most part. It seems node congestion is a big problem in my area until D3 in formally available, it's not always as fast it could be.
-Bry.
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Sometimes I'm rude, this is known. | |
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| Review by sovanilla - Location: Mount Hope,ON
- Cost Contract price not specified.
Good "Friendly tech support, wonderful loyalty department."
Bad "Sometimes technicians aren't available next day for service calls when there's a no service issue."
Overall "If you're expecting perfection, don't get cable service with anyone ever."
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I have been with Cogeco for 15 years. I have had near perfect service with a few bumps in the road, but nothing that has been uncorrectable. Their customer service and technical support departments have been nothing short of amazing. Everyone is friendly, well-trained, and eager to please. With that being said, they are the polar opposite of Bell - whom I was with for my phone service until Cogeco began to offer it in my area and I jumped ship ASAP.
My comment in regards to field technicians is that they are not always available next day, even for no service issues. You can't possibly expect that every Cogeco serviced area has a technician on hand 24 hours a day, 7 days a week and that they be available at the drop of a hat. It's not realistic. I'm just thankful that they don't charge a penny to have a service technician sent when things go wrong. On the other hand, Bell would charge me up the you-know-what.
Yes, their packages are expensive, but there is NO CONTRACT unless you are put on a promotional rate. If you're unhappy, simply call the customer service department and ask to speak to loyalty. This will only work if you have a good credit score and are not currently on promotional rates. Otherwise, look for another provider whose rates cater to your budget, there are lots of companies that resell these services. Funny enough, TekSaavy is a reseller. So to those of you scoffing at Cogeco and fleeing to TechSaavy, guess what - you're still with Cogeco.
I hate seeing everyone here complaining that the rates go up, they charge this and that, blah blah, etc. If you took the 5 minutes it takes to read the terms of service and service agreement, you'll see that they have the ability to change whatever they want, whenever they want. This is the same across the board for every cellphone, cable, internet, and home phone provider. Even then, some rates and charges are adjustments that the company does not have control over as the government and CRTC can request changes.
Albeit, no service provider is perfect, so if you are here expecting perfection, don't waste your time getting any service at all. Move to a cabin in the woods and pick up a Rubix cube for entertainment. Clearly your expectations are too high and you need to get a grip.
Cogeco is great, and I will continue to support them as one of the top providers in Ontario.
member for 57 days, 1 visits, last login: 55 days ago
updated 57 days ago
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| Review by (hidden by request) - Location: n9h1j
- Cost: $180 per month
Good "When I cancelled."
Bad "Bundle with them and you will go broke."
Overall "We need a more competitive market or some government."
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I am not a fan of any of the current top 3 providers but this review is
of me cancelling with cogeco.
I emailed cogeco customer service address to cancel my account
because of my bundled rate (after 1 year @ $180/month) because I
didn't want to talk to an upsell rep. A reply said they could
not process this and to call in my request what?. I called the
next day and got the rep who did not listen
and tried to upsell me. I said cancel my account and hung up. Monthly
invoices kept coming in and robot phone calls which I never answered or
returned. Now I have a call from their lawyer to deal with. There you go
folks, the only value you have as a customer to cogeco is your wallet
until its empty. I am copying my local MP on this because past
experience with Cogeco and Bell proves our leaders do not hold these
agencies to account and there is no active competition.
(review was emailed from domain magma.ca)
lodged 69 days ago
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| | Cable Monopoly I do not understand why cable companies are the last monopoly allowed to operate.
It may just be my lack of understanding. However why can't we pick which cable provider we want? Why can't other cable companies buy cable bandwidth from our local cable company like alternate phone companies do?
I am so sick of the arrogance and unfairness of it all. | |
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| Review by Matty632nm - Location: Napanee,ON
- Cost: $37 per month
Good "Speed & Uptime!"
Bad "$1.50/GB over charge, rates tend to increase every year"
Overall "Great service if you don't need a ton of bandwidth"
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I'll be neutral and direct here:
I am in Napanee right now with the Turbo 20 Package which includes:
-20/2mbps speed, and usually very consistent bandwidth with a 150GB bandwidth cap
-Rental of a Cisco DPC3000 Docsis 3 modem with 4 bonded download and 4 upstream channels
-latency for gaming is usually pretty low
-service is very reliable in terms of up time (rarely any outages in Welland and now Napanee)
-Longest outage in Napanee was 3 days due to many fallen trees from a mother nature freak out in the area, Cogeco customer service has been exceptional during this event and gave a little credit 
Cogeco has excellent customer service, especially with retentions:
-Prices do tend to increase every year, however if you remain a customer you are able to negotiate a little bit on your yearly service rates.
-I am not much of a heavy bandwidth user and Cogeco is perfect for us especially since we have bundled discounts from having the HDTV value package.
My current thoughts:
If you don't need an immense amount of data and subscribe to their TV and Voip services, they are your cheapest alternative especially on a promotional price.
member for 10.6 years, 2419 visits, last login: 1 days ago
updated 71 days ago
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| Review by maxboha - Location: Acton Vale,QC
- Cost: $60 per month (12 month contract)
- Install: about 60 days
Good "Vitesse rapide, constente et ping très bas"
Bad "Prix, limites mensuelle de 400go"
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J'ai commandé il y a environ 2 mois le forfait business de cogeco 10/2 avec 400 go pour 59.95 $ par mois avec contrat de 12 mois. L'installation, ca pris 2 fois parce que le sol était gelée. Donc ca pris 2 mois avant que je me fasse brancher. J'étais extrêmement heureux d'avoir oublier de cancellé bell la journée meme.. L'installation a été clean, très bien faite , et les 2 techniciens ont fait ca en moins de 2h ! Ils ont été très polis , courtois et ils sont vraiment qualifiés ! (comparativement au tech de bell)
Les qualités de la ligne sont excellente
J'avais ses choix la :
cooptel : 10/0.8
Bell: 6/0.8
Cogeco 14/2 (j'ai pris 10/2 business)
Donc si vous vivez en region et que vous avez seulement ses choix la, optez pour cogeco ! C'est les moins voleurs de tous, meme si leurs prix sont exorbitants..
member for 1.4 years, 223 visits, last login: 13 days ago
updated 117 days ago
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