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Review by Shamans 
UPDATED: a few hours ago
member for 2.1 years, 257 visits, last login: a few hours ago
 Oakville,ON
 $55 per month (12 month contract)
 "Extremely stable/reliable connection."
 "Low bandwidth allowances. Bandwidth charges for going over your limit. Bad sales support. Poor Communication."
 "Stable. Poor value for bandwidth. Lack of variety in offerings."
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Value is lower when compared to 5 years ago.
The lowest score you can give someone is 20% (1 point) on DSLReports.com, so I'm artificially lowering some scores to reflect this fact.
Followup comments:  
urbanriot
join:2004-10-18
St Catharines, ON | NG support I don't think the NG support is bad, actually. Most ISP's worldwide have completely dropped NG support and Cogeco is one of the last of the larger ISP's I know of in Canada that still have it. While it's only 3 day, that's not bad at all. | |
| | Shamans
join:2007-09-22
 ·Cogeco Cable
| Re: NG support In my book, a crappy, nearly unusuable service is not much better than no service. Very few people can live with 3-day retention and unreliable completion rates. I have some friends on cogeco who explicitly spent more $ just to get better newsgroup access.
Hosting their own newsgroup server is supposed to save them $ from bandwidth costs. | |
| 
Jasdeep
@cgocable.net | Cogeco Cogeco is very unprofessional. Long wait times for support. We did not even reach our bandwith max before we got capped. | |
| 
Fr0
join:2008-01-16
Chatham, ON
 ·TekSavvy Solutions..
| Nerf Shamans? Also, my experience with Cogeco has been bad. This was not always so before I moved, I was getting up to 12Mbps at times, and on average I got ~8Mbps, I was very happy! After I moved though, I started getting >1.5Mbps on average, after 4 tech visits they concluded that my address won't get a better signal for ~a year. 
I've since moved on. | |
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| Forums » comments on review of Cogeco Cable |
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Review by (hidden by request)
Posted: 1 days ago
(review was emailed from domain cogeco.ca)
n7t1b
$55 per month (12 month contract)
"pretty good when on a good run"
"too much cost,too little bandwith(eg;traffic shaping) too many outages!"
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bit caps, pricey when good-pretty damn good, lots of down time last few
months-probably worse and better out there. I am in sarnia with only 3
choices for broadband none of which are non capped so one of 3 EVILS.
lol ya make do with what ya got.
Followup comments: | Forums » comments on review of Cogeco Cable |
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 Review by JesusBeamz
UPDATED: 7 days ago
member for 190 days, 125 visits, last login: a few hours ago
Ontario
$80 per month
 about 4 days
"Speed is fast. Pings are low. Pretty reliable. Installs generally go smooth."
"Extremely low caps, raised rates again, throttling, poor customer service."
"Low Caps, Raised prices twice in the last 4 months. Meter still broke. Services work great (Minus the bandwidth cap!)"
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See Good Points and Bad Points.
Update - 11/13/2009
Had Cogeco Classic Cable TV Installed
Install went fine, pretty good price $28 / month and this also comes with a lower internet bill. So it's a pretty good deal. I am pleased that at least their installs go fine.
I adjusted my ratings accordingly, but Cogeco still has a long way to go in their internet department. Dissolve UBB !!!!!!!!!
Followup comments:
cogeblow
@teksavvy.com | went down hill long ago Actually they started going downhill about a yr and a half ago when they started trying their hand with cutting connections.
What's the point of great speed if you have flat tires? | |
| hickins
join:2009-05-27
Burlington, ON | they don't even care to keep their customers!! I called them about a rate raise, and they refused to put me back on my regular rate, and when I told them that there are competition and I will cancel, they told me that I am "most welcome to cancel at any time"!!! isn't that ridiculous?? | |
| |
JesusBeamz
Lord of the Jesus Beamz
join:2009-05-14
Ontario | Re: they don't even care to keep their customers!! Yup hickins. Cogeco has let us all down very much so. | |
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 Review by Brades
UPDATED: 18 days ago
member for 7 years, 545 visits, last login: a few hours ago
Kingston,ON
$82 per month
about 3 days
"nothing"
"JACKED THEIR PRICES UP. UBB...BRUUUTAL"
"Cogeco is the WORST"
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the worst
Followup comments: | Forums » comments on review of Cogeco Cable |
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Review by stanhope
UPDATED: 38 days ago
member for 8.8 years, 79 visits, last login: 32 days ago
Burlington,ON
$45 per month
about 5 days
 Bell Canada
"Speed is spectacular, consistantly 6500 -9500 down and 650 - 1000 up"
"None as yet"
"Will never go back to dial-up !"
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All is good
Followup comments: | Forums » comments on review of Cogeco Cable |
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Review by ryaneford
Posted: 43 days ago
member for 6.1 years, 82 visits, last login: 30 days ago
Peterborough,ON
$45 per month
about 5 days
"Fast"
"Cap, terrible model for keeping track of bandwidth,"
"Not a good com"
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I would recommend if you just need cable to go with your voip or tv, but for people who hate having caps imposed on them, just look somewhere else. There ARE other companies, we don't need support these huge companies.
Followup comments: | Forums » comments on review of Cogeco Cable |
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Review by ancodia
UPDATED: 53 days ago
member for 3.3 years, 649 visits, last login: a few hours ago
undisclosed location
$60 per month
"Fast speed & reliable"
"low bitcaps, UBB, overcharges, broken bandwidth meter."
"fast but low bitcap limits, broken meter, UBB billing & high fees make it a no so great choice."
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update sept 28 09 - recieve my first bill (it was incorrect btw). Discovered they charge TEN DOLLARS per gig for going over the cap. NOBODY mentioned this to me. COMPLETE RIP OFF. DO NOT SUBSCRIBE TO COGECO.
update : sept 09 - decided to give Cogeco another try as DSL service is only about 3.5 meg in my area. While I am impressed with the customer service/installation that is over shadowed by the high price, low usage cap, high over use fees & (and this is the kicker) the broken bandwidth meter. My reading and Cogecos meter differ by 19% (and naturally it's in Cogeco's favour). What a sad state Internet Service in Canada has become. I can either pay Cogeco $80 month to download 100g or I'll be paying Bell (via Teksavvy & the new UBB fee) $65/month to download 100g. Add to that the HST next year @ 13% and Internet service has simply become too over priced. Ultimately the blame lies with the CRTC for allowing things to degrade to this level, as their 'let them charge whatever they can get' attitude has allowed Internet access prices to reach a level where it now prevents Canadians from exploring all the new things the Internet has to offer. Sharing files? no can do. High quality video calls? no can do. Offsite backup of your data? no can do. The list can go on forever. I've been using the Internet for almost 15 years and it sort of depressing to see that after all the growth we've ended up here with an over priced, crippled duopoly controlled Internet.
I recall when the Wave first came to Niagara. People couldn't wait to get their cable modems installed. People spent countless hours exploring the Internet. Now? Cogeco ups the speed on standard & comes out with a 50 meg package. What happens? Most people didn't care, other wondered why their demands for higher caps went ignored, the rest just mocked the company and it's products. How things have changed.
The Internet experience was about exploring all the things you could do, but it has now turned into an Internet full of things you can't do because you are either throttled or capped. Krispy claims UBB is the way to go, but how is the Internet experience better with a meter clicking away in the background determining what you should/shouldn't do.
Truly a low point for the CRTC and Canadian ISPs.
whatever happenned to a business trying to be the best over the competition. Wanting to deliver the most for the least to the customer, trying to give the customer a fair deal, trying to gain customer loyalty. Seems Cogeco is cashing in on years of customer loyalty to make short term profit. Sadly ISPs seem to have devolved into a 'the customer doesn't know what they want' sprinkled with a 'us vs the customer' attitude. I thought a business was expected to deliver what the customer wants, seems ISPs (via the government) have been permitted to only deliver what the business wants the customer to have regardless of what the customer demands.
What a mess.
-------------
my old review :
I've been a 10 year customer and was happy with Cogeco. Until mid September 07 that is , when they decided to enforce caps with no prior warning (read about it here : »[Niagara] Cogeco Bitcaps ). $50 month buys you a 60 gig cap. Go over 80 gig and they'll lock you out. Very poor value in this day of age. You're better off getting unlimited DSL for the same amount of money (read Teksavvy). DSL is half the speed but at least you will be able to do whatever you want, whenever you want, and for as long as you want. Cogeco also traffic shapes p2p to the point it is useless! If you p2p then Cogeco is not for you!
Don't let a bitcap monitor dictate your Internet experience. Please think twice about supporting companies that enforce bitcaps.
Followup comments:
Antonin
@cgocable.net | Cogeco bitcaps I have to agree re frustration of recently enforced bitcaps. The real irony is that in our community (outside of Guelph), most customers are DSL anyway. | |
| | 
neko
All Hail Canada
Premium
join:2006-08-11
canada | Re: Cogeco bitcaps Yeah the low bitcaps are terrible. So much for using any of the latest legal media downloads, like joost, etc. | |
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krillbill
@cgocable.net
| Cogeco Bitcap enforcement makes me switch... I'm a usually even-keel type; but Cogeco's abrupt bitcap enforcement is unacceptable and appeared in the middle of a subscription period without prior warning. Cogeco has not enforced bitcap in the 6 years I've had the service. In my view, effectively, a policy that is not enforced is deleted from the contract. Merely including a clause in a contract is not enough if it is not enforced from Day 0. By enforcing the bitcap after 6+ years of NOT enforcing the contract they actually changed a term of service during the subscription period without notifying the subscriber.
Enforcement of the bitcap has made me change my mind quickly about their service level -- and I will be voting with my pocketbook as soon as practical.
60 GB/mo at 7.5 Mbps is less than 2.6% monthly utilization. Lets think about that: The bitcap means you can use your line less than 20 hours per month at the maximum transfer rate.
How absurd!
Worse, when relaying my discontent with tech support at arbitrary enforcement of the bitcap the tech support person threw a lot of attitude about how Cogeco can arbitrarily change bitcaps, service levels, etc. under the terms of use. When I pointed out that, no, that isn't the way it works; he became cranky and then I responded in kind.
Fine, two can play that game: I elect to arbitrarily walk away from Cogeco as a subscriber to their service.
My plan is to switch my Cogeco Cable TV to a celestial broadcaster and to switch to an unlimited download DSL.
There is real economic impact here: I have paid about CAD10,000 in fees over the last 6 years of subscribing to Cogeco's service. As a subscriber, my value to them over the next 10 years is about CAD11,000.
$11,000 is real money, guys.
I will be sending their CFO and CEO a letter outlining how they better introduce some customer satisfaction in their ISP operations or their vaunted "customer base" asset (the value of future subscriber fees) will begin to take a hit. | |
| 
MrClean132
Sassy 'Medic
Premium
join:2000-08-28
Toronto, On
| ! My parents live in Cogeco area, and they were arbitrarily cut off with no warning. Calling tech support, one fed my father a line about downloading too much and not securing the wireless network he had detected from his computer. Excuse me!? My parents are those who go online maybe twice a week to send email and don't have a wireless system.
The next tech we called the next day said, don't know why we were cut off, and reinstated my parents back on the system.
From what I hear, the sudden implementation of bitcaps is horrendous, no emails to state that they would start making it a hard cap. My parents are now afraid to use their VOIP (they hardly use it in the first place), send digital photos to family and the such. The very reasons why I ordered Cogeco service for my parents, and it's just a kicker that they use less than 10 gigs a month at the very most.
I'm sure they are happy to get rid of heavy downloaders, but their switch tactics to a system that doesn't play nice with numbers combined with the lack of notice of disconnection, furthermore exacerbated by the snide technician have my parents switching to Bell.
In today's world where VOIP and an online presence is almost crucial, complete disconnection without lack of warning is unacceptable, and yes for the record, I do keep an eye on the emails, and received none. | |
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Scrappy2
@cgocable.net
| what happen? I had been with Cogeco for over 2 decades.
I had been loyal to them throughout .even telling people how happy I was with them(they weren't always called cogeco (and I didn't have internet for 20 years thought i better state that.).
Now I have to say Cogeco lies to their customers lying about warning emails lying about over useage (not in all cases).
And some not all techs seem to get real snobby when contacted to ask whats going on.
Over the years there has been bad times with cogoc and great times.
Now there is no time as as soon as I can get rid of there crap I am.
Now other companies should take notice of what Cogeco has done effectivly pissing away years of good reps in a mere few days. | |
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 Review by Fireblade
UPDATED: 53 days ago
member for 1.2 years, 507 visits, last login: a few hours ago
St Catharines,ON
$200 per month
"Speed, Ping"
"Thottle, Cap, Usage Billing, Monopoly, Billing Issues, Scammers, No Retention, Expensive, Poor HD, New Price Hikes"
"Stay Away Unless Your Only Option Consists Of Decaying Bell Lines, Cogeco Is The Bell Of The Cable World"
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Because my old review was removed by "accident" and cannot be retrieved I'm going to make this quick.
See Good points
See Bad points
See Bottom line
See »Canadian ISPs (Almost) Come Clean On Throttling
See »Usage Billing
See »Cogeco: Metered Billing 'Not About Making Money' They Insult Us
See »Cogeco Raises Rates After Charging Overages
See »Cogeco Metered Billing Goes Live, Confuses Customers Broken Meter!
See »Cogeco Tells Us They're Working On Meter Problems...
See »Comcast Usage Meter Still A No Show
See »Cogeco Still Struggling With Accurate Meters?
See »Cogeco Starts Charging For Overages
Enjoy.
Followup comments:
urbanriot
join:2004-10-18
St Catharines, ON |  Daily review updates?
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Fireblade
join:2008-08-27
St Catharines, ON | Re: Daily review updates? It's pretty simple BECAUSE I CAN. I'm glad it's bothering you.
--
I love fish sticks. I love putting fish sticks in my mouth. | |
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urbanriot
join:2004-10-18
St Catharines, ON | Re: Daily review updates? Not bothering me at all (which is a strange reason if that's your cause), just curious as someone else brought up that someone with multiple accounts was reviewing and re-reviewing Cogeco.
Oh well, enjoy your fun. | |
| | | metrotitan
join:2008-11-21 | I, for one, thank you for the links to new articles on this company's behaviour. | |
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ah ew 200
@videotron.ca
| WOW You pay A LOT for nothing Wow you pay 200$ for that?
Pricey.
I experienced Cogeco for the 1st time while I was away in 3-rivers for a few days. That is the most pathetic TV choice and stations I ever saw. I hope what I saw was basic because it couldn't be worth more than 15$/month. | |
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Fireblade
join:2008-08-27
St Catharines, ON
·Cogeco Cable
 ·Vonage
| Re: WOW You pay A LOT for nothing said by ah ew 200 :
Wow you pay 200$ for that?
Pricey.
I experienced Cogeco for the 1st time while I was away in 3-rivers for a few days. That is the most pathetic TV choice and stations I ever saw. I hope what I saw was basic because it couldn't be worth more than 15$/month.
That was for SOHO + TV, got rid of TV a while ago as well as switched to Standard. Haha, $15/month - I wouldn't take it for free, their TV line up is terrible.
--
I love fish sticks. I love putting fish sticks in my mouth. | |
|
Gravenhurst
@cgocable.net
| Check with others in your neighbourhood Nothing is all good or all bad, and that includes Cogeco's service. When it works, speeds are fine for my purposes. But, in my neighbourhood, service is sporadic with frequent line signal issues. At least 4 times in the last 15 months I've lost sync for both Internet and Digital phone. The phone tech each time has indicated "signal" issues. Tech's have been to my house three times a year (on average) for the 4 years that I've been a Cogeco customer.
So, my advice would be to check with other Cogeco customers in your area before deciding.
Cogeco service, at least in my neighbourhood in Gravenhurst, Ontario is very hit and miss. | |
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Review by TwiztedTD
Posted: 60 days ago
member for 80 days, 25 visits, last login: 17 days ago
Welland,ON
$39 per month
"Contacting them is easy, and I do like their customer service."
"SLOW service. Terrible. Charge customers for Standard service and give them dial up!"
"Cogeco used to be good, but I think they have forgotten its about serving the customers."
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Terrible. I have always told friends, family, customers to go with cogeco. They have let me down.
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Review by hsm84
Posted: 61 days ago
member for 61 days, 0 visits, last login: 61 days ago
Windsor,ON
$55 per month
"Can't really think of any thing that stands out"
"Crap for online gaming, disconnects often, techs are worthless"
"Gonna switch to something else"
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I live in Windsor Ontario and I think the above just about covers it. There has been several times cogeco's lucky a representative hasn't been within choking range because certainly they would of been choked that's how frustrated I get with their crap service.
Followup comments: | Forums » comments on review of Cogeco Cable |
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Succinct.