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Review by dukixtreme 
Posted: a few hours ago
Fair warning: reviewer joined this week
 St Catharines,ON
 Contract price not specified.
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Hello, my name is Duki, and I am reviewing cogeco cable,the bad point is we have cogeco pro and I usually get 900's upload on speedtest but now when i check its around 700's and 800's I want to know why cause this is really bugging me. And you know how they say play online games all you want well I eventually get cut off for it but my friends who live in toronto use rogers (with only 60 GB) and they play just about as much as me and they never get cut off.
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 Review by N0_Nam3
UPDATED: 6 days ago
member for 5.9 years, 1291 visits, last login: a few hours ago
Leamington,ON
$44 per month (6 month contract)
 about 4 days
 "faster then dsl still"
 "sometimes it goes down without warning only to find out when i call there doing "repairs""
 "Good service for the money and better speeds then dsl"
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pretty good value for the money i guess, i havent noticed any "throttling" but i only use private trackers can max out my up and down anytime of the day
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Review by blackzero
UPDATED: 7 days ago
member for 274 days, 81 visits, last login: 6 days ago
Trois-Rivieres,QC
$35 per month (12 month contract)
about 200 days
"Good speeds,latency and solid connection,no lags"
"No complains"
"There's a real internet connection."
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awesome internet connection. Always on. Finally an ISP that really gives me 10mbps.
Never had problems. Great for online games and surfing.....
the price are fine to their service. never had billing problems like i had with bell.
I highly recommend cogeco!!
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 Review by David_T
UPDATED: 9 days ago
member for 1.7 years, 20 visits, last login: 6 days ago
Oakville,ON
$53 per month
about 5 days
"Good Tech Support"
"A deep dive in the wallet, small cap"
"Nice service, but a tad expensive"
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So far I'm moderately happy with the service. When it was first installed, it was great, super fast speeds, great connection. But as the months passed, it seems it just kept getting worse and worse. Now about 3 months later, I can't seem to go an hour without loosing my connection. When gaming online I'm suffering packet loss and high pings.
When the service is working fully (No packet or connection loss) It's great, with a constant speed, unfortunately, it's not working fully as frequently as it should be.
Installation was great. Took the tech about 10 minutes to get it installed, I was up and running about 2 minutes after the installation.
If they can fix my connection drop and packet loss issues, then I'll be a happy camper.
UPDATE: Speeds are up to par now. But during peak hours, I can still see my speed drop to around 3mbps (down).
Also, the 60GB cap is now becoming limiting. I've been downloading a lot more recently, and we're almost reaching our monthly cap.
Unfortunately, due to the price of the service, we are now switching over to TekSavvy (5mbps/800kbps, $30/mo, 200GB cap)
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 Review by adampak20
UPDATED: 13 days ago
member for 302 days, 314 visits, last login: a few hours ago
Sarnia,ON
$65 per month
about 21 days
"Great Ping Times"
"Only Thing Tech Does Is Send Out Technician.. Took 3 weeks to get set up correctly"
"Go To A DSL Provider that has no caps/throttling"
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I have updated the review pts.
Our connection has not gone down unless I have been tinkering with it.
I am having issues with my dlink DIR-625 as my Nintendo Wii will not connect wirelessly, and is giving me errors stating its the firewall on the router.
Am in dire need to get this working!
******UPDATE DECEMBER 1st 07********
I believe the node we are on is way overloaded, speed has dropped terribly, still on pro package and now getting the following speed 2408/908
Also ability to watch streaming videos is non existent, takes forever to load. Also buffering is every 2 seconds.
Cogeco has gone down in their support, and service,
******************************************************************************************
Overall i am satisfied with Cogeco. the speed is much faster then my DSL connection but can also fluctuate and be more unstable at times especially when i have it on more then one computer.. It took a while to get up and running perfect (3 weeks) but once it did I am flying!!!!!
I just wish the technical support had more trouble shooting them sending out a technician, that is very annoying and time consuming as someone has to be home.. Don't get me wrong, the technicians are AMAZING and all of Cogeco's employees have been very polite and curteous.
Followup comments:  
ANON1234ROGERS
@cgocable.net
| Tech Support What do you expect tech support to do, get a magic wand and boost your line, there is no throttling with any ISP providers it is a myth unless you live in the States. A tech support agent on the phone can only diagnose your signal and the connection to your mdm. If you have a crappy router or 3+ computers and are downloading torrents and music and run your speed test obviously you will get slow speeds, that's the same will all companies not just Cogeco. We at Rogers have the same problem, so again what do you expect a tech agent to do over the phone? | |
| | 
Ignite
Premium,VIP
join:2004-03-18
UK
clubs: | Re: Tech Support At a guess I'd say he's expecting tech support to know when an area is overloaded and not waste their time, a tech's time, or the customer's time on an unnecessary tech visit? | |
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adampak20
Premium
join:2007-07-19
Sarnia, ON | Umm There is no throttling, So cogeco rogers and bell do not throttle? I beg to differ | |
| |
wino
@bell.ca | Typical lame excuses from a TECH guy. By the way you write is shows why customers get mad with the techs over the phone. You come across by people phoning you it bothers you.
Thank god we do not live where Rogers is available!!! | |
| | bjantzi
join:2007-12-08
Oakville, ON
 ·Cogeco Cable
|  BUT, BUT, BUT, what if you DON'T have a crappy router or 3+ computers and aren't downloading torrents and music and then you run your speed test (because your usual speed has died) AND YOU obviously get slow speeds... What if everything has been just fine AND then the speed just suddenly crawls to near STOP on a High speed internet service (a normally reliable one) like Cogeco? And it stays that way... A near-death experience for high speed internet... WHAT THEN? | |
| gngs0419
join:2007-08-29
St Catharines, ON
·Cogeco Cable
| DSL vs CABLE The battles continues with regard to DSL or Cable...you have to choose which of two evils that you want to go with. High Speed Internet will truly be slow and plagued with problems (over loading nodes...distance from Central Point) unless you get something like the states have...FiOS for example has fiber going too your house. Sure it is capped..but, you get that speed nevertheless...no sharing or anything like that. | |
| ixiom
join:2004-06-30
Hamilton, ON | bizarre ? Bell is under siege for its throttling and you advise switching to DSL which is Bell or rented from bell. Either way, Throttled. | |
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adampak20
Premium
join:2007-07-19
Sarnia, ON | Re: bizarre at the time the review was written I advised that, and I said dsl provider not bell, in some areas there are others that do not run on bells network. | |
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Review by mtape
Posted: 22 days ago
member for 22 days, 4 visits, last login: 2 days ago
Chatham,ON
$48 per month
about 6 days
"Good Speed 75% of the time."
"Started to Throttling my MMO's"
"Switching to DSL, not enough Speed for the cost"
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I've been with cogeco for over 3 years now and have never really been happy with the speed vs the cost, now that my online games are beeing throttled back I'm making a switch.
Followup comments: 
Shyte
Premium
join:2002-02-27
Fort Erie,ON | Games throttled? what do mean by "online games are throttled back"? I play game on XBL almost every night and haven't seen any problems..
Shyte.. | |
| wowproducts
join:2007-08-13
Kingston, ON | Re: Throttling I play Half Life Team Fortress Classic 24/7 had no problems | |
| TheOne85CA
join:2007-11-22
Burlington, ON | throttling wow.
Ill tell you right now, a company run by geeks, doesn't throttle MMO's lol Why would we do that to ourselves?! | |
| 
beatsnpieces
join:2007-12-17 | Not so much.. "Started to Throttling my MMO's"
While I'm sure you are having connection speed problems, the above statement is absolutely not happening. Throttling a specific game or type of game is impossible. | |
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Review by YouKnowMe
Posted: 22 days ago
member for 22 days, 0 visits, last login: 22 days ago
canada
$40 per month
about 2 days
"Reliable Speed!"
"None!"
"Great Service!"
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High Speed, and i get it. Voip is clear and reliable.
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Review by xroofiox
UPDATED: 37 days ago
member for 37 days, 0 visits, last login: 37 days ago
Canada
Contract price not specified.
"Easy to get"
"Throttle/unknowlagable tech support/no R&D/unfair pricing/lack of options"
"research all other options"
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Cogeco has the capabilities to offer a very fast and reliable service. However they are holding back there by throttling customers bandwidth. therefore the customers will never ever see the speeds that they are PAYING FOR!
in short.
If cogeco isn't offering the service people are paying for
then they shouldn't offer it to those people
people should stop supporting these ISPs that can't uphold their promises of fast internet speed.
Followup comments: wowproducts
join:2007-08-13
Kingston, ON | My connection I get what i pay for and reliable tech support i got from them and just had Cogeco here yesterday to fix an issue i had so i do not know why you are saying all that stuff as i get what i pay for 15672KBs (16MBs) with internet pro. | |
| | MrShag
join:2006-07-09
Hamilton, ON
·Mountain Cable
| Re: My connection The prolem with the Caps is that they are giving yur a BMW, and telling you that you can drive at a 100 mph. However you can only drive for 300 miles. Then they just shut the car off, no matter what you are doing.
As far as my problems. It took them almost a month to get my phone to work. They totally boned the number-port. They had over a week of lead time. Amd they stil messed it up.
Especially with my wife giving birth to our forst child, who is a premie. Not having a phone in the apartment really sucked.
Then when the phone was connected, and working, the techs who came out, hit the modem, and blew up the ehternet plug.
later,after calling in, the guy told me that he would ahve someone call me the next day. I waited untill almost noon in order to get a call. I left. I camer back, picked up the modem, and then I took it to theretail outlet, at Limeridger. seh told me that she couldnt swap the modem, I had to wait for tech support.
As I am a student, I need the net connection after being ast the hospital all day.
So I call again, the guy says that i would have to wait here all day on saturday in order for the guy to come out and swap my modem.
On friday they managed to get somone out.I unplugged the modem. I swaped it out. he typed something in, and called tech support to have the modem re-aquired. Why couldnt I dso the same thin.
Way too many issues. Only a 1/2 month off my service.
Call teksavvy.
--
" Hi Im such and such, and I use Mountain Cable Vision because they offered me a deal fir the promo, not to mention I have no choice." | |
| | wowproducts
join:2007-08-13
Kingston, ON | That why have Rogers for my home phone because also if you didn't know cogecos phone service also uses the bandwith on your internet too and cograts on the baby. | |
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beatsnpieces
join:2007-12-17
edit:
April 14th, @02:16PM
| Re: My connection said by wowproducts :cogecos phone service also uses the bandwith on your internet too That is 100% false. Get your facts straight before posting. | |
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Annon
@etnet.ca
| Re: My connection Ex-Cogeco employee here, and actually cogeco's phone service does use bandwidth, very minimal not worth looking at, but there are still packets sent and received therefore you are still using bandwidth, maybe you should do some research or talk to someone who works in the NOC (Network Operations Center) at Cogeco. | |
| | | | | TheOne85CA
join:2007-11-22
Burlington, ON | Re: My connection Absolutely, it does use bandwidth, but its calculated seperatly from the internet bandwidth and as such doesnt inpact your internet browsing or effect your monthly cap. | |
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beatsnpieces
join:2007-12-17
edit:
May 6th, @09:07AM
| said by wowproducts :cogecos phone service also uses the bandwith on your internet too I say again, that is 100% false, get your facts straight before posting. | |
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 Review by Airwolf
UPDATED: 38 days ago
member for 6.5 years, 2458 visits, last login: a few hours ago
Windsor,ON
$43 per month
"Latency is good. Speed is just fine for the two computers and Wii here."
"Service dropped a handful of times since the beginning of the year."
"Overall pretty decent service. Has it's ups and downs, but I still won't go back to DSL. Not anytime soon anyways."
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- - - Updated on April 8th, 2008 - - -
Not much to write here other than the download speed issue has been fixed. Few down times since the year started.
No complaints really. *knock on wood*
- - - Updated on October 8th, 2007 - - -
Well, the download speed went back to crap. Started around the 3rd. Same deal as before. Sort of fast in the early morning, slower as the day goes on. I'll leave the rating as is...for now.
- - - Updated on September 17th, 2007 - - -
Well it looks like the problem has been resolved. Apparently my node was split and started to receive speeds well above 9000kbps all day. Even hitting 9500+kbps which I don't think I've seen since the 10mbps upgrade. So the average I'd say is around 9300kbps all day. Didn't get the good results right away after the split, still had some issues, but over the past 6 days the results were what I mentioned above. So hopefully it's 99% resolved.
I didn't really want to leave Cogeco in favour for Bell or a third-party DSL service as the last time I was with the service, it wasn't pleasant.
I raised the rating back up to 4 overall. Will still keep an eye to see if this was truly resolved or just a fluke, but I'm hoping for the former.
If all is good well into October, I'll update this review to let you know.
- - - Updated on March 31st, 2007 - - -
Still having the same issue.
A couple times lasting maybe a day or so it would be about 8500kbps in the morning and drop down to 3000 or so.
Now it drops down to about 700-800kbps in the evening.
Tech came over to do some work for our digital cable issues, bypassed the line underground to go overhead and tap into the neighbours line because there was a crack in the line. They said they will wait until the ground thaws to do the repair. The tech said our lines inside were fine.
Called tech support about the internet issues and they said there's nothing wrong on their end to my end and that if they were to send a tech out during the time that it's not acting up, I will be charged for the visit. Yea, considering I have no control over when it will act up and what's acceptable to Cogeco as good service, I'm not taking that chance.
I have verified by formatting the computers, replacing the splitter that the one tech left for us for the digital cable issue.
So I'm either convinced that there is an issue going on in this area and not being told about it or the line is possessed.
I don't know what's going on, but like I mentioned below, this started just after the 10mbps upgrade in the summer of 2006. Before that, everything was peachy.
The fact that prices are going up and service is going down...I'm afraid I'll have to re-evaluate the ranking.
- - - Updated on Oct 1st, 2006 - - -
About a couple weeks after the 10Mbps upgrade, I've been getting less than acceptable download speeds. Just took a speed test from »speedtest.cogeco.net and the result was less than 1mbps. These seems to have been the worse result so far. Other times it's either somewhere in between 2000Kbps - 7000Kbps. If I'm lucky during the very early morning I'll see anything above 8000Kbps. Upload and latency is fine. I hope it gets resolved sometime this year.
- - - Updated on July 13th, 2006 - - -
Download was increased to 10Mbps. Getting at least 1MB/s real world downloads. In....sane. Don't forget that real world speeds are not going to get to 10Mbps, you have to account for overhead. Nevertheless, the boost is nice.
»sd.wareonearth.com/~phil/net/overhead/
- - - Updated on June 12th, 2006 - - -
Had to bring in the modem to the storefront to get replaced after the the 325 pooped out. Came home with a 315 and the Ethernet port wasn't working so I had to go back only to return with another 315. Fine now for the time being.
3 modem swaps this year and few minor latency issues. Due to this I bumped my rating of 5 for Connection Reliability down to 4.
Cogeco just upgraded the download rate to 7.5 Mbps (7500 Kbps).
Ideal, affordable solution if you have more than one computer on the network.
3 dynamic IPs that are MAC bounded. However, I'm using the same IP for a year now with a router. It has only changed once back when I wasn't using a router. Even then I had that IP for a lot longer than what you have with a dynamic IP with an ADSL service; they could change each time you establish a PPPoE connection.
I also like the idea that Cogeco has a dedicated FTP or HTTP repository for Fedora Core. »less.cogeco.net (The bunny with the pancake on its head will give you the option to choose which one you want.)
Attached images and files
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Review by bmonk
Posted: 39 days ago
member for 39 days, 8 visits, last login: 17 days ago
Belleville,ON
$70 per month
"Always up"
"Price, Tech Support focuses on what they don't support rather than what they do."
"If you can afford it then it's not bad"
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I origionally ordered the regular package but kept getting the bandwidth utilization warnings.
So I upgraded to the Pro package and am still getting bandwidth warnings.
When you call tech support they basically say that they don't support anything on thier IVR before you even talk to someone, This is not what customers want to hear.
As with any Cogeco customer I got the RCA/Thompson modems.
I am also using the Voip through them and was satisfied as to the quality of the lines. I noticed that the fax worked well which we all know that VOIP has issues with.
All and all the service is great when I am not getting bandwidth warnings. but for the price I am paying I should be able to get more bandwidth.
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speed problems with cogeco
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