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HORRIBLE CUSTOMER SERVICE!! I was speaking with Graham in the television tech support this afternoon because my TMN/MPIX OnDemand is still not working despite me ordering it on Thursday (almost a week ago)! Graham's response to me was that I did not need to keep calling back! Apparently I do as I was informed by a supervisor yesterday afternoon to call back in 24 hrs if the issue was not resolved. CUSTOMER SERVICE WHAT A JOKE!! (review was emailed from domain cogeco.ca) lodged 12.7 years ago
Recent changes to bit caps, and overall value of the service have forced me off. I laughed out loud when the retentions person told me they had a new $ 150/month plan that would fit my needs. 50MBPS w/ 150GB bit cap - how useless is that? I was on the pro service and except for overnight, I never achieved anywhere near the 16mpbs advertised. Instead I would constantly get anywhere from 3-6mpbs during peak periods. I ended up switching to Teksavvy and have Dual Lines w/ a maximum rate of 10Mbps and a bitcap of 400GB. Works out to $ 80 a month and a much better value. Plus I actually get my 10mpbs even at peak periods. member for 14.7 years, 1294 visits, last login: 10.6 years ago updated 12.7 years ago
Ever since Louis Audet took over control of Cogeco from his daddy (gotta love the silver spoon right?) Cogeco has gone from being a company interested in customer happiness and support to a sleezy company that lies and changes policies on a whim when it best suits them to make the most money. In short they've taken lessens from Bell to basically become a baby bell when it comes to customer service. Don't just avoid a contract with them - avoid them at all costs. Even Time-Warner has refused to deal with them anymore and has started to pull their channels (Peachtree) from the Cogeco line up and refuse to let others (TCM) from being added. When other major media companies can't be bothered to deal with them that's a good indication to the customer to do the same. - (review was emailed from domain gmail.com) lodged 12.7 years ago
The utmost disappointment is with Cogeco's package pricing. It is horrendously out of date and is outrageously overpriced when compared to what the rest of the modern world is paying for high-speed internet. It was nice when my speed was upgraded to 14Mbps (down), which preforms quite well, however with a 60GB/month cap and $1.50/GB for each GB over, its a cash grab on their part. The 1Mbps upload speed is pretty weak as well. (I think Shaw cable's packages are a pretty good example of the direction Cogeco should be going.) It would be nice if other cable companies were able to operate in this area. At least it would heat up some competition and lower prices! In the rare instances I've needed to call tech support, all of the representatives were extremely courteous and knowledgeable. One disappointment is that Cogeco offers no support for software other than MS Outlook/Mail and Internet Explorer (and their respective Apple counterparts). IE has only about ~55% of the browser market share. Many more people are using browsers like Firefox, Chrome and Opera these days. On Cogeco's website, their packages are not well described, for example, with my package, they describe what you can do as: Download: Up to 12,000 Mp3 Or up to 1,200 movie trailers Or up to 120 game demos 12k of Mp3s is pretty ridiculous. Am I seriously going to download 1200 movie TRAILERS?? I want to know what that means in terms of if I have Netflix. How many netflix movies can I watch a month? Trailers, Game demos and MP3s vary greatly in size, these numbers are pretty shady. You can't really find better speed and customer service around here. We had a terrible experience with a large national DSL provider a number of years back, and there's no way I would ever go back. They are the only other option, and it's not even a real option. Thanks Cogeco, for being pretty good, and our only choice. member for 12.8 years, driveby review (so far) lodged 12.8 years ago
When I first got the service, it was a two week wait, but that was when it was first rolled out in my area. I ended up getting blazing speeds for just about double the price of dial-up at the time. It was $39.99 at the time, but if you had cable service, they'd throw in the modem rental for free. Service was 5Mb/s, and I was happy with it. Now: Cogeco has decided to start gouging their clients by telling them that their only protection from congestion in the future is to pay overages at $1.25/GiB, up to 30 GiB, then they are cut off... unless they upgrade to a faster plan with higher caps. As well, they have been raising prices by nickle and dime methods for the past few years. You are going to raise my prices for service that is not getting better, and you are going to gouge me when I go over my budget of GiB (which is electrons, and I can liberate those with a balloon and my hair). No, it doesn't make sense to me, either. Why am I still with Cogeco? Two reasons. Their customer service is second to none. When a company tells a perspective client not to get their service because it's throwing money away, you know they're really interested in their client base. Second, I don't have a credit card. If I did, I'd be going to a third party for Bell service, which has now been upgraded to 16 MBi/s, and I can still get unlimited over that party. Even though this is going to be against their CATV service, I have to talk about it... either before or when the CRTC TV tax comes into effect, I'll be putting up an aerial and getting channels OTA. Considering the crap that is on most of the channels I am forced to obtain, no great loss. Cogeco has become too much of a money grab for me. Sorry. EDIT / UPDATE I am no longer with Cogeco for either their internet or their cable. I could not justify to my family or my pocketbook $80 for hundreds of channels we simply do not watch, or could get through alternative means, and speed was not my driving force behind my internet usage -- total data was, and I was not prepared to pay $80 for unlimited service when I could get it at half the price. member for 18.5 years, 761 visits, last login: 8.7 years ago updated 13 years ago
Internet service, as it stands now, is basically unusable (outs, unbelievably slow speeds, etc); Cogeco, according to TS, is "aware" of the situation, but can't say when it will be fixed...so they offered a $5/month discount - that's it. Don't sign on til the fix whatever's going on with their network - something's seriously wrong here. member for 18.2 years, 373 visits, last login: 3.5 years ago updated 13.1 years ago
I've been with cogeco for the last 7 years, because they are the only high speed choice here. Unfortunately. The service is spotty, cuts out several times a day, which is a pain, because our telephone is through the internet. Their packages are expensive and customer service is minimal. Other than that, they are still better than Bell, which is hardly a sterling recommendation. (review was emailed from domain cogeco.ca) lodged 13.1 years ago
Since they are the only internet cable providers in the area, you don't have much choice when it comes to internet. They are pretty much a monopoly in the area and are intent on it being that way by rejecting other ISP's the ability to use their lines to provide service. As such, they cripple you with their extremely low caps and unfair pricing. On top of that they don't allow you to use your own modem which adds an unnecessary fee of $5 every month. member for 13.1 years, 3 visits, last login: 12.4 years ago lodged 13.1 years ago
My only choice for a cable provider is Cogeco. I am very annoyed that they can advertise a price of 41.95 For Standard Internet, yet they are charging me 56.95?! Time to start shopping around for DSL? (review was emailed from domain cogeco.ca) lodged 13.2 years ago
I have been using Cogeco for about 8 years now. In the beginning the only service they offered was unlimited North America calling with all the smart phone features and an internet service without a cap. In the last few years they put a cap on their internet service, you have to pick from several different internet packages, which are rather expensive. The phone service is also now split up to 4 different packages, and the unlimited long distance is very expensive considering there are quite a few voip companies out there offering much cheaper packages. I am considering switching to a different provider. As far as the quality and service goes, I had been very satisfied over the years. If you don=B9t mind paying the price, Cogeco is probably one of the most reliable provider I have experienced. (review was emailed from domain gmail.com) lodged 13.2 years ago
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