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Review by snoop69 See Profile

  • Location: Cornwall, ON, Canada
  • Cost Contract price not specified.
  • Install: about 3 days
there the best
none
very happy with cogeco
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installation: is very good they come and setup cable/internet, and check before they leave so everything is running smooth.

service: if i need to call about something, if i'm having problems with either cable/internet, they get right down to what might be happening and get it resolved.

the service: is excellent i'm very happy with cogeco.

member for 20.9 years, 52 visits, last login: 18.8 years ago
lodged 19.2 years ago







Review by buschic See Profile

  • Location: Hamilton, ON, Canada
  • Cost: $49 per month
  • Install: about 3 days
Awesome Customer Service
annoying 1st level Techs sometimes
DAMM GOOD SERVICE, RELIABLE, Great for blind users.
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I have been with Cogeco for a long time. I like them so much, I have a Mug, a backpack, 2 pens, a cd case, all Cogeco branded

I am legally blind and have never had a problem, thanks to Krispy and the folks in Burlington and also with the mall kiosk in Limeridge mall, here in Hamilton.

member for 20.6 years, 188 visits, last login: 1.1 years ago
lodged 19.3 years ago







Review by condorca See Profile

  • Location: Brampton, ON, Canada
  • Cost: $45 per month
Excellent speed, never seems down, good tech support
Haven't had any bad experiences with Cogeco
Would hate to be without it
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Cogeco High Speed cable is great. My family has used it for four years and it may have been down three times in that period. My previous ISP Rogers was a disaster. Frequently down weekly.

I understand that in December 2004 Cogeco will be implementing free anti-virus, spam and spyware monitoring of internet lines. Another reason to buy.

I have no hesitation in recommending Cogeco.

member for 19.3 years, driveby review (so far)
lodged 19.3 years ago


Scott Andrew
@65.50.x.x

Scott Andrew

Anon

Rogers

4 years ago Rogers wasn't Rogers it was @ home and now the service is lightning fast and rarely down






Review by Tyrano2K See Profile

  • Location: Canada
  • Cost: $65 per month
  • Install: about 7 days
Super fast download speed (10Mbps/1Mbps), Good Online tech Support
Bad phone tech support most of the time , bad news servers(being fixed by cogeco ATM)
Amazing Service, Speeds are out of this world, Techs online are the best of the best
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Cogeco has evolved into one of the best and fastest Residential ISP's in canada and it shows. Years ago when I signed up. I wasn't to happy with the service then since it was always terrible. Now cogeco has totally smoothed out everything. I'm totally happy with they're service now.
They're online tech support is totally awsome. The techs online are extremly dedicated to they're work and will go way out of they're way to help out customers. The Phone tech support could probably still use some work but with such great online support who needs phones.

The speeds.. well what can you say cogeco is giving us 10/1 speeds right now on the pro service. Totally awsome.

I havn't had cogeco internet go down for even 1 min yet in the last few months.
Theres not much more to say then cogeco is amazing with amazing people working in it.
The only drawback that I can think of would be the newsservers but they're being worked on by cogeco right now and I have confidence that it wil be good again with time.
Cogeco is just all around great company that provides great service.
With Cogeco pro speeds standing right now at 10Mbps/1Mbps (I have pro service) and the standard now standing at 5Mbps/640kbps theres not much more you could ask for.
Great job cogeco!

member for 22.6 years, 1771 visits, last login: 2.2 years ago
updated 19.3 years ago


livininarizona
Premium Member
join:2001-08-05
Merced, CA

livininarizona

Premium Member

?

You said the only bad thing was tech support, so why all those other stars missing? Is there something you are not telling us
C4Xplosive
join:2002-02-21
Vancouver, WA

C4Xplosive

Member

Yeah uh

If your so happy with the speeds (which I would @ 2Mbps down and 500Kbps up) then why is the performance 2 out of 5 stars?

:rolleyes:

Tyrano2K
join:2001-07-29
Canada

Tyrano2K

Member

hehe sorry

rated the performance wrong it took me almost a year or so to notice LOL!
[text was edited by author 2002-12-01 18:33:45]

dvd536
as Mr. Pink as they come
Premium Member
join:2001-04-27
Phoenix, AZ

dvd536

Premium Member

IP

According to their info page ip's are DHCP, not static. you may have the same ip for long time but that dont make it static.

Pughball
Premium Member
join:2002-07-04
Chatham, ON

Pughball

Premium Member

Re: IP

You're right they aren't static but ip's don't change with Cogeco unless they have to split a node so you can expect to be on the same IP for very extended periods of time anyway. I've been on the same IP ever since I first had Cogeco!

Zoranstc
@cgocable.net

Zoranstc to dvd536

Anon

to dvd536
Your IP is bound to your NIC's MAC address. If you change your nic you will get a different IP address.

Viggen93
Premium Member
join:2002-04-16
Hamilton, ON

Viggen93

Premium Member

Phone Support

quote:

The phone tech support may be bad but here at dslreports there is a cogeco fourm with cogeco administrators that will help ya.

And a few of those same phone support guys who are bad on the phone (and some ex-phone support guys, shout out to clipper) hang out here. We are not all bad

Krispy1
Premium Member
join:2001-12-11
the stix

Krispy1

Premium Member

Clarification

quote:
Great ISP if you live in a low populated area but if ur in a populated area you should stick with dsl.
Not true, many people (some friend) live in highly populated areas and they get great speeds
quote:
Also if you get cogeco on a holiday setup is free
I, admittedly, don't know much about billing but to my knowledge there is no stipulation that holiday installs are any different from regular installs...maybe there was a promotion going on around that time.
quote:
The only downturn is the upload speed. Cogeco seems to be cutting everyone down on upload speed without tell them as alot of the speed results show very low upload speed. Warning to everyone that cogeco is capping your upload speed(and making it imposible for uploads to work in some file sharing programs). If cogeco would give you the upload speed your suppose to get I would be happy.
Absolutely 100% untrue, we do not cap any up or down speeds.

Tyrano2K
join:2001-07-29
Canada

Tyrano2K

Member

I would have to disagree

If you go into kazaa and you get someone to upload from you it goes for 1 sec then automaticly goes to 0kb/s. Which means you are throttling the port(s)(I can understand throttling kazaa but if my upload speed in whole is slow then..).
If your not limting my upload speed then why can no one seem to find a problem(given that I've changed everything in my computer and changed my cable modem,reinstalled windows and had techs check it etc. all finding nothing wrong). That other problem that was mentioned that you said might have been causing the problem was fixed as a week or so ago my cable tv and cable internet was going on and off for alittle bit(so I'am assuming that was why).
Prove me wrong. If my upload speed gets fixed then I'am wrong but as of right now so far I have nothing to show otherwise.
Back wehn I signed up most holidays where free setup.
[text was edited by author 2003-07-05 13:12:53]
63353372 (banned)
join:2003-06-18
Canada

63353372 (banned)

Member

Re: I would have to disagree

said by Tyrano2K:
If you go into kazaa and you get someone to upload from you it goes for 1 sec then automaticly goes to 0kb/s. Which means you are throttling the port(s)(I can understand throttling kazaa but if my upload speed in whole is slow then..).
If your not limting my upload speed then why can no one seem to find a problem(given that I've changed everything in my computer and changed my cable modem,reinstalled windows and had techs check it etc. all finding nothing wrong). That other problem that was mentioned that you said might have been causing the problem was fixed as a week or so ago my cable tv and cable internet was going on and off for alittle bit(so I'am assuming that was why).
Prove me wrong. If my upload speed gets fixed then I'am wrong but as of right now so far I have nothing to show otherwise.
Back wehn I signed up most holidays where free setup.
[text was edited by author 2003-07-05 13:12:53]

Most people on Pro get 550kbps-600kbps upload, it's something specific with you, I'm sure it is Cogeco, but most people do see 550kbps-600kbps upload on Pro like I said
63353372

63353372 (banned) to Tyrano2K

Member

to Tyrano2K
And also, I'm glad they throttle ports in P2P applications, I would rather not have people downloading from me and using my bandwidth, I'm a leech and I'll say it proudly

Tyrano2K
join:2001-07-29
Canada

Tyrano2K

Member

Ok then they're throttling my upload or something.
None of the cogeco techs wanna own up to it being cogecos problem so really what else do I have to think(I've already proved its not my end).
v33n
join:2003-07-08

v33n

Member

little problems

The new pro package which I just got is great 5mb/s down and 640kb/s is the quoted speed and the speed I usally get is 4.7mb/s down and 300kb/s to 450kb/s up which is pritty good for download but bad for upload.

i'd like to comment with the pro package they no where tell you you'll get 5mb/s they say 4mb/s and sympatico is 3mb/s. and i don't know whats up with your upload because i get about that with my normal and my freind can upload at 1mb/s on pro. these stats are coming out of cornwall and they have a lot of little groups across canada so it might be alterd as you pass threw to other gorups

Tyrano2K
join:2001-07-29
Canada

Tyrano2K

Member

Re: little problems

well krispy just found that there is a sharing issue in my area(cuz it got so bad my whole internet will go down to 2kb/s download and 22kb/s upload due to everyone going on at once). Hes gonna look for a fix. Posibly there could have been a smaller same issue with upload before but not to noticable. So hopfully this fix to fix my internet almost dropping out will fix the upload to If it does I will change my review and be really happy :P
Tyrano2K

Tyrano2K

Member

Cogeco is now unbeatable

Alll previous problems have gone away thanks to the great cogeco tech team.
GJ!
See my updated review

Review by DrkNemesis8 See Profile

  • Location: Kitchener, ON, Canada
  • Cost: $42 per month
  • Install: about 3 days
Cogeco rocks, 5.5 megs always. ive had them for 4 years, only been down twice that i know of
cogeco keeps increasing their speeds and is very reliable!
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Cogeco rocks here in Ancaster
always fast, never any slowdown
awsome service
doing speed tests i never get anything slower than 5.47 down and 600k up
consistant speeds
cogeco is awsome, keep up the good workl guys
and the best part about it is there are NO caps

member for 21.5 years, 611 visits, last login: 12.9 years ago
lodged 19.4 years ago







Review by wcarlton9 See Profile

  • Location: Burlington, ON, Canada
  • Cost: $48 per month (7 month contract)
  • Install: about 8 days
FAST!
SOME DOWN TIME
GOOD FOR THE MONEY
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Had it for 3 years no problems so far....touch wood......only a modem problem but I recomend this company to anyone who has this in there area.

member for 19.5 years, 2 visits, last login: 18.1 years ago
lodged 19.4 years ago







Review by stevec8 See Profile

  • Location: Fonthill, ON, Canada
  • Cost: $44 per month
  • Install: about 3 days
Incredible speed, reliability, service
none
Awesome
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I've been with Cogeco for 4 years now and aside from a modem that died and an underground line replacement (20 years old) I've had no problems.

I work as a PC technician in the Niagara area making house calls and have experienced the internet from many providers. Nothing can touch the speed and reliability of Cogeco.

member for 22.1 years, 127 visits, last login: 8.3 years ago
lodged 19.4 years ago







Review by nova220 See Profile

  • Location: Dundas, ON, Canada
  • Cost: $39 per month (month by month)
  • Install: about 4 days
Fast, Quick Install
none??
Great service
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Ok, well I just got cogeco HSI standard installed...Very quick and good installation, just plugged it in, activated it and I was on my way.
So far I have amazing speeds (I'm assuming that this hour is peak hour, or near it.. 7:20 PM) at all times and great ping. I used to have one megabit adsl, so this is a great improvement. Latest speedtest:

2004-10-20 19:21:23 EST: 5599 / 606
Your download speed : 5734395 bps, or 5599 kbps.
A 699.9 KB/sec transfer rate.
Your upload speed : 621310 bps, or 606 kbps.
test IP was to cgocable.net via gtconnect.net

Really I can't say anything bad at this point. But I guess I'll have to see.

member for 21.8 years, 1153 visits, last login: 10.4 years ago
lodged 19.4 years ago


Review by Metalfan3 See Profile

  • Location: L9M7B2
  • Cost: $45 per month
  • Install: about 120 days
Awesome Torrent Speeds!
Nothing
If using any type of Torrent Application use Cogeco they are the fastest!
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I have no clue, why the other person is bad mouthing Cogeco for choking the connections with Torrents. I have been using the BitTorrent Application with both Bell Sympatico and Cogeco. All that I can say is that Cogeco Far surpasses Sympatico in connection speeds.

member for 19.5 years, driveby review (so far)
lodged 19.5 years ago







Review by JimmySmith4 See Profile

  • Location: Hamilton, ON, Canada
  • Cost: $42 per month
  • Install: about 3 days
Speeds, Customer Service, Different Tier Options
Occasionally Bad Tech Support
One of the fastest providers listed on DSL reports. Great Service
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I've had Cogeco internet now for about 7 years. They've definately had some ups and downs. When I first started speeds where approx 1000/600. After a couple years they teamed up with @home and became "The Wave". The service was a little shaky then but the homepage was great. After @home went belly up Cogeco went back on their own. I had some serious problems with my Node about 3-4 years ago and tech support gave me the usual run around blaming it on my PC. Well as a PC technician I had built many PC's for my neighbours and all were having latency problems. With no resolve I had decided to look elsewhere for internet service. I tried Look Communications and that was a very sad experience that is a whole other story. Anyways came back to Cogeco after a few months and decided to push this issue with the problem in my area untill it was fixed. Finally after about another month everything was fixed. From that point till now the service has been nothing but excellent. Speeds have increased multiple times and we're now at 5000/640 for the standard service which is extremely fast. Digital television service works great as well. I'm looking forward to trying VOIP when they launch it. Keep up the great work Cogeco.

member for 20.1 years, 56 visits, last login: 14.6 years ago
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stumc
@sympatico.ca

stumc

Anon

looks deceiving?

Jimmy,

I have been with look dialup since their idirect days. I was looking at high speed service on a budget. I was just wondering what went wrong with look?

stumc

JimmySmith4
join:2004-01-25
Hamilton, ON

JimmySmith4

Member

Re: looks deceiving?

Stumc,

Well I'm a semi-frequent gamer so speeds are very important for me. I was using looks Ultra HiSpeed service about 3-4 years ago (I think this was just before they shut down their residential service for a bit). Latency with Look was horrible when I had them. Pings were usually about 900ms+ on all game servers. Things may have changed since then but I doubt it. If you're looking for a hi speed service but are also trying to budget I'd recommend trying a HiSpeed Lite service from your local cable provider or even a DSL Basic service from a telephone provider. If you need any suggestions feel free to PM me.