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Cogeco Cable page on DSLReports
Six Month Rating

Reviews:
bullet 459 reviews (205 good) (171 bad)
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Review by vivalite See Profile

  • Location: Peterborough,ON
  • Cost: $56 per month (24 month contract)
  • Install: about 8 days
Good "Good speed!"
Bad "Low Cap, bad customer service"
Overall "Not recommended"
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Not a good choice if your average is around 100GB.

member for 11.6 years, 164 visits, last login: 4.8 years ago
updated 6.9 years ago

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Review by macswer See Profile

  • Location: Cornwall,ON
  • Cost: $45 per month
Good "Very high availability"
Bad "New Caps quite bad for regular media consumer"
Overall "Highly Available Service, Great for Email, Webbing, YouTube,"
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*** Update ***

I setup a Kubuntu OS and noticed that the speed tests were much faster than my regular Win2k box. The Linux OS was getting about 7.5Mbit/Second on average where the Windows OS was getting about 3.5 Mbit/Second. It's a dual boot with the same hardware. I downloaded some trial-ware that tunes the tcpip settings on my windows OS. Most notably the tcp receive window was set wrong. Presto... Now the Windows OS gets the same results as the Linux OS. If you are getting slow speed tests, it may not be your hardware/installation. In my case I got a huge bump just by having a program tune some tcp settings in my registry. I still think my neighborhood needs to be segmented. Cheers! Robert MacSween Cornwall.

This connection keeps going, going, going, and going. I never have to reset it. It is truly highly available.

The download speed is advertised as 10Mbit/Second. I have never achieved anything above 7.5Mbit/Second and typically it is 3.5Mbit/Second. Even with this minor annoyance, the supplied speed does not delay the delivery of web pages. Large downloads come in quite quickly. Web pages and Email are quite good. I also have the digital phone for over a year and I am quite pleased. It works great.

When an amp on the pole just outside my house failed, it was repaired on a Sunday at 2PM. Now that's great service.

The new enforcement of data caps is quite nasty. For regular media consumers, the caps present a problem. Regular and consistent downloading of audio/video media will eat your data allotment quickly and once you have reached a limit, there is the possibility that the service will be terminated for the remainder of the month.

Overall I am satisfied with the service since I have light demands. It could be faster, but that won't happen until they segment my neighborhood. Getting higher speeds won't speed up the servers at the other end of the connection.

Given the trouble my neighbors have had with the Bell offerings, I would never give up Cogeco. Robert MacSween Cornwall.



member for 12.3 years, 130 visits, last login: 4.3 years ago
updated 6.9 years ago

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Review by gngs0419 See Profile

  • Location: St Catharines,ON
  • Cost: $75 per month
Good "I have never actually got full speed on this line...but, I do admit that it is quick. My upload is always good."
Bad "Takes forever for tech support to figure out a problem. Have to take matters into your own hands."
Overall "Decent service when it is running"
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This review is simple.

Speed is always an issue when you service isn't preforming as expected. Now, if you were getting decent service in the past and suddenly your service drops down, I suggest calling tech support and tell them your problem...most likely they will send out a tech, or do some check on their end.

Speed varies from day to day...but I don't think I have ever had that bad of a service here.

My problems usually take about 2 weeks to repair if they do at all.

Anyhow...not exactly a great review...but decent...

member for 7.1 years, 38 visits, last login: 6.8 years ago
updated 6.9 years ago

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Review by irishlotus See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "Super fast inet speeds, were able to move my install earlier by rebooking voip with no hassels"
Bad "So far so good, had issue with one box activation but one call to tech got it fixed."
Overall "I work there but only been in the service area for about 5 months, I'll keep it honest and unbias =P"
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When setting up the installation I left it a bit late and due to having to wait 5 business days for the phone number to activate I was going to be getting my 3 services about 3 days after moving in. So they were able to take out my voip install and get me installed the day of moving and rebooked my voip and had that running the week after. So far so good, havent had any issues!

member for 7 years, 16 visits, last login: 6.8 years ago
updated 6.9 years ago

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Review by DigitalXeron See Profile

  • Location: Hamilton,ON
  • Business customer Business customer
  • Cost: $189 per month (36 month contract)
  • Install: about 4 days
Good "Fast installation, good speeds, good Tech support, ease of setup"
Bad "No 24/7 service techs"
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The Good:
Fast installation:
Service tech arived on site and installed the mode, made sure all was functional before departing.

Good speeds:
16 Mbit down, 1.5 Mbit up, excellent for a self-run server operation.

Good Tech support:
support recognizes that you've gone through troubleshooting steps prior to calling them and doesn't try passing the blame onto the customer. tech support investigates service outage queries quickly.

The Bad:
No 24/7 service techs:
This is an unfortunate for an otherwise good ISP, I made a support call on early sunday, tech was sent on Monday.

member for 10.8 years, 2060 visits, last login: a few hours ago
lodged 6.9 years ago

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Review by BigDukeSix See Profile

  • Location: St Catharines,ON
  • Cost: $66 per month
Good "None"
Bad "Poor performance during primetime and weekends"
Overall "Don't bother with Pro unless you need the extra upload"
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**Update - Performance issues continue to the point were connectivity can be affected. I would recommend trying the other options available in Niagara before signing with Cogeco.**

I've been with Cogeco on-and-off since the service was first offered in this area (mostly on). I left for about a year when the service in my area became laughable. The following that year, Cogeco re-installed all the cabling in my area and I gave them another chance. And as expected, performance was back and so was the connection reliability that I had first experienced.

Today, connection reliability is good but performance is lacking once again. The advertised rates are almost impossible to reach unless you typically “surf” between midnight and sunrise during the week. Weekends can be a total write-off.

If you should bother calling tech support with performance complaints be ready for atypical scripted support . . . unplug this, clear that, swap your modem, etc.


member for 12 years, 509 visits, last login: 1.4 years ago
updated 6.9 years ago

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Review by miyavi See Profile

  • Location: Windsor,ON
  • Cost: $60 per month
Good "when it's fast, it's fast"
Bad "when it's not fast....it's extremely slow, and this happens fairly often"
Overall "if you want an always on, reliable service, look elsewhere, if you have no choice, suck it up"
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been on cogeco for 2yrs, and there's no end to pblms. high latency, frequent disconnects, you name it, but when the speed is good, it's hella fast. The advertised speed is 10M, but speed tests never go above 6M, and most of the time, it's around 4.5M. Customer support is friendly and tries to help, but their knowledge is fairly limited, and what they do A. reset your modem. B. send in techs. I tried Bell, the speed is worse, but consistent. Well, I use both now..

member for 7.9 years, 71 visits, last login: 6.8 years ago
lodged 6.9 years ago

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Review by aardvvark See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "10Mb/sec"
Bad "Hard capped @ 60GB combined on standard, you will be cut off shortly after surpassing it."
Overall "Avoid if you're a regular consumer of online multimedia, it's not worth the worry."
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Cogeco was a pretty good ISP, once. Fast speeds, helpful representatives here on BBR... then, things changed. A cap was introduced. People started receiving bandwidth warnings. Although this was an unwelcome change, it was a "soft" cap and it was easy to avoid further warnings or cut-offs by limiting your uploads.

Times have changed. In September, Cogeco decided to harden the cap and start cutting users off who went over the limit by 20GB or so. Your first two warnings arrive without much bandwidth left to utilize. Be very careful. Curiously enough, they made this switch without warning. Cogeco reps and various users claimed it was fully in their right and that we shouldn't moan. Whatever. That doesn't justify neglectiging to treat your customers with respect. People didn't even have the opportunity to prepare.

If you or your household are into online media, forget it. Go with another ISP. Sure, you'll get slower speeds than on Cogeco, but IMO that trumps having to constanty "worry" about how you or your family choose to use the internet. Being cut off is no joke in this day and age (VOIP, business transactions, etc), it's a crying shame Cogeco doesn't seem to give a damn. Are there other options besides cutting people off? Absolutely. Does Cogeco care? If they did, then this fiasco wouldn't have happened.

For more information, please visit »[Niagara] Cogeco Bitcaps

member for 7 years, 177 visits, last login: 6.5 years ago
updated 7 years ago

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Review by Ragman See Profile

  • Location: Cornwall,ON
  • Business customer Business customer
  • Cost: $60 per month (12 month contract)
Good "Fast Reliable No Bottlenecking"
Bad "60 gig CAP"
Overall "This is ASWOME service if U have a PROB with it.."SWITCH" too Simple...lol"
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I Considered Verison..but then came to my SENSES...lol
Buisness feed 60/month
Reliable Quick Setup/Install process
I'm usin the RCA dcm425 box

member for 7 years, 2 visits, last login: 7 years ago
lodged 7 years ago

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Review by Shyte See Profile

  • Location: NF, ON
  • Cost: $50 per month
Good "FAST, and has always been very reliable here."
Bad "60gig cap on the standard package, still plenty for me to download music and such."
Overall "If you need a ton of bandwidth, not good.. Otherwise, exceptional."
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My Other Reviews

·Start Communicat..
Overall Cogeco has been great for me over the years... Compared to the speeds from Bell and other DSL providers available to me in my area, it's no contest, cogeco blows them away.. The only downside now is the enforced 60gig bitcaps but thats plenty enough for me to download my music and porn... Now that a lot of the bandwidth hogs are leaving for Teksavvy, it should make for better service all around... Have fun with that horrible technology in DSL..

member for 12.6 years, 3827 visits, last login: a few hours ago
updated 7 years ago

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