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Review by Cravon 
Posted: 243 days ago
member for 5.4 years, 1509 visits, last login: a few hours ago
 St Catharines,ON
 $80 per month (12 month contract)
 about 3 days
 "Make it easy to give them money, Good Speeds, Nice ping."
 "Caps, Usage Billing, Expensive, Defacto Monopoly, Possible Throttling..."
 "If you can't get decent speeds on a Bell Reseller they are all you've got..."
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Upgrading from the standard residential service was easy. I had to switch to a business packages because I was getting kicked off for the last few days of every month due to going over the cap. Apparently I changed to Business Starter just in time. Now they are starting usage billing on the residential packages. It is only a matter of time before they start doing it on commercial packages too, but at least I have a few months with some leeway. Sadly, in my area there is no real competition to Cogeco. Bell speeds are limited to 1.5mbit and back when I had them the pings sucked too.
Cogeco is a decent ISP as long as you don't want to use your internet connection to its full potential. But even then you would be just as well off with a Bell Reseller. In that case you would get better tech support then Cogeco for a much lower price.
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Review by bricktoppp
Posted: 245 days ago
member for 3.1 years, 210 visits, last login: 2 days ago
undisclosed location
$100 per month
"nothing, lol!"
"bad speeds, high pings, throttling, overpriced, 60gb cap, $1.50/GB, bandwidth monitor numbers are inflated"
"A great ISP....FIVE YEARS AGO"
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Signing up with Cogeco is like signing up with Bell, you will get scammed. The bandwidth monitor that Cogeco uses has an 8 hour delay, and the numbers are higher than they should be. Once you go over you cap, you get charged $1-1.50 per GB, Cogeco notifies you by email, but because of the delay you've already gone over and are being charged. Cogeco's bandwidth monitor is GOD, so if you think there's an error too bad. Call support and enjoy being yelled at by a rude phone jockey, you bandwidth hog.
Only get Cogeco if your other choices are dial-up and Bell. Even 1mbit DSL is better, because that's the speed you'll probably get on Cogeco.
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Review by IloveToast
UPDATED: 245 days ago
member for 261 days, 18 visits, last login: 244 days ago
St Catharines,ON
$120 per month
"None"
"Throttling, Caps, Meter Billing, and a lying PR machine on the forums"
"Cancelled, Cogeco wants to attack net neutrality, and kill it."
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This post says it all:
»Usage Billing
Also I don't appreciate cogeco employees, even the hidden ones, trying to spread propaganda and mislead people to thinking cogeco is not trying to manipulate peoples internet connection in the forums, they can save that crap for the people who call in and don't know any better.
Remember cogeco does not provide Internet access, they provide a web experience, which means a version of what they think the internet should be. Which is anything video related is discouraged so you pay for VOD, and their overpriced TV monopoly.
The hidden cogeco employees on the forums here are here to just defend cogeco at all costs, it will be apparent who they are if you read the forum from time to time.
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Review by cuechick
Posted: 250 days ago
member for 4.5 years, 29 visits, last login: 216 days ago
Parry Sound,ON
$60 per month
"minimal connection issues, good service"
"bit expensive"
"i am very happy with it, for my needs its worth the money!"
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I am satisfied with cogeco, for me the value and price are good
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Review by Wings
UPDATED: 251 days ago
member for 3.1 years, 21 visits, last login: 90 days ago
Chatham,ON
$44 per month (24 month contract)
about 1 days
"Fast speed, reliable"
"Not adjusting bandwidth caps to evolving internet, too expensive"
"CANCELLED CONTRACT - The cap increasingly forced us to limit the internet behavior of our family members"
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The internet is involving, we as a household visit more sites and use more services, many of them which have higher bandwidth requirements than before. In all those years Cogeco has refused to increase the cap even with a single GB, instead they put more limitations on the current cap and ask a high price for every 1GB over the limit.
After blocking the kids from P2P programs years ago, we turned to blocking their YouTube, later stopping them from using webcam, internet radio, limitations on even the slightest download, etc. As parents we reduced our YouTube use, limiting YouTube quality when HQ is available, limiting the number of CNN videos watching, limiting the number of online soccer matches from Europe watched, limiting things like downloading a new OS beta or Linux distro, limiting downloading backups from web server, etc,etc.
Enough is enough, we have reached our limits, 60GB is not of this time anymore for serious internet users and we are tired of constantly watching the bandwidth monitor (btw, which is often not available or inaccurate).
It also annoys us that we see tons of Cogeco customers claiming at DSLreports that they went tens of GB over the limit without Cogeco ever taking action. We might have seen a more reasonable price for every GB over the limit if they would have taken action more consistently. My family on the other hand has quite consistently (except for two times some +2GB extra) stayed within the limits and what do we get in return?
We will CANCEL our contract with Cogeco next week.
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Review by cogecoinsidr
Posted: 253 days ago
member for 275 days, 8 visits, last login: 244 days ago
undisclosed location
$150 per month
"None"
"Poor customer service, they throttle, usage/metered billing"
"If you enjoying being ripped off on a monthly basis cogeco is for you"
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See bad points
See bottom line
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 Review by Kesky
Posted: 271 days ago
member for 272 days, 9 visits, last login: 180 days ago
St Catharines,ON
$160 per month (12 month contract)
about 5 days
"Friendly installer, quick install, great speeds during non-peak time"
"can get lower than optimum speeds during peak hours, usage cap has me worried about monsters under my bed"
"Good service, package as offered - I'm happy"
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I went ahead and ordered the Pro package as well as digital phone and analog cable even though I didn't "need" it all. Coming from a wireless internet provider using cell phone signal this is a 1000% improvement.
I ran the speedtest during Fri afternoon and was getting max speeds of ~7700Kbps which had me feeling unsatisfied. I just ran it again early Sat. morning and peaked over 15000Kbps which is what I expect to peak around.
I do not THINK I would go near the 100GB monthly cap but I still do imagine being warned about it some day because I spent too long surfing the Tubes.
The installer was quick, friendly and made the installation painless. There was a moment of worry when the digital phone wasn't working. He called into support right away. The modem just took a few minutes to register the VOIP.
My advice to people considering Cogeco for internet is to go ahead and try it. Just as in any serious purchase, research the products/services offered. There are footnotes to almost every contract. Cogeco has made theirs easy to understand but they still should be read and understood.
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Review by gwfraser
UPDATED: 278 days ago
member for 3.1 years, 4 visits, last login: 278 days ago
Cornwall,ON
Contract price not specified. (12 month contract)
about 4 days
"Happy with Cogeco's response to customer service"
"Phone cut out while talking, took 5 visits to find problem"
"Quite happy with service and provider, value for dollar is there."
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First ordered when it became available and have not regretted this. I have been very satisfied with price quality and service. Problem with phone cutting out, signal was half of what the system should be. Took five visits to fing problem with aging underground wires. gwfraser
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Review by Airdog
Posted: 288 days ago
member for 1.2 years, 112 visits, last login: 22 days ago
Windsor,ON
$44 per month (12 month contract)
about 10 days
"Consistently high speed, 99.9% uptime, very fast newsgroup account included"
"60GB cap (although it's almost never an issue),"
"Great speed and service over-ride the 60GB cap for this higher-than-average downloader"
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When shopping for broadband access, I was almost already set on Cogeco due to my family using their services for years and never having a problem, but I figured I'd shop around.
I considered TekSavvy and other DSL providers, but chose speed over a higher cap, because I figured that I wouldn't be over the cap on a consistent basis anyhow.
High speed standard ($44.99/month) suits my needs as I do a decent amount of streaming and media downloading, coupled with a moderate amount of online gaming (over XBox Live). I have not had a problem or complaint regarding the speed of the service thus far, nor the reliability of it.
One negative I could mention is that when I tried to book an appointment, the online ordering system was broken for over two days, and I did not have phone service yet to call to sign up for the service (phone service is VOiP). That was a bit inconvenient, but the install did go quick and painless with the tech being friendly and efficient.
I would not hesitate to recommend Cogeco to my family and friends, which I've successfully done a few times already.
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 Review by N0_Nam3
UPDATED: 291 days ago
member for 7.4 years, 1860 visits, last login: a few hours ago
Leamington,ON
$44 per month (6 month contract)
about 4 days
"faster then dsl still"
"my area is congested at the moment so at any time during the day it can slow down, still shuts off at random times"
"Good service for the money and better speeds then dsl"
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pretty good value for the money, can slow down to 56k speeds at times and randomly goes out for an hour to a few hours, tech support is quick and you can fully understand what they say, overall still a good company and offer good service and support
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