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Review by haet 
member for 2.1 years, 1 visits, last login: 2.1 years ago
lodged 2.1 years ago
 Cornwall,ON
 $180 per month- (12 month contract)
 about 5 days "Speed" "Overage Charges, Meter Variances" "Good Speed, Bad Company Values"
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I recently moved into a new home in December and was happy to call Cogeco for their services. I had remembered that they provided excellent service, great customer satisfaction, and were always helpful and polite to deal with.
The internet service is pretty quick, the phone works like a phone should and the tv service is just fine. We have the Freedom Package for the phone, the Standard internet package, and the Digital Value Pack for tv.
We received our bill with overage charges of last month and I noticed that we got hit for $30. That is a lot to charge for overage and I disagree with what we have gone over, so I call support.
I find it ridiculous that the new policy is "we don't credit overage". I would upgrade my internet service if it weren't an addition $35 a month for the next step -- but I want to upgrade to the package above that which offers twice the speed and twice the alloted bandwidth than the ladder (this is a comparison of Pro vs Ultimate 30). This is a sick, twisted way to gouge customers. For almost double the price I can increase my speed by 2mbps and double my alloted cap OR for $15 more a month I can double my speed and double my cap but the service is not available in my area.
I am disappointed in Cogeco - I find they have taken the path of Bell and are alienating their customers. I do not find the value in upgrading when I check against other packages and find that the value is lesser in Pro by an outstanding amount, and even if i should upgrade I would not see my overage fee removed despite it being significantly different than what my reports tell me.
If I am being metered than I believe Cogeco should be metered, if I do not use my alotted 30gb than I should see a credit back to me for the difference.
I would love to change to another provider with better valued pricing and who have greater respect for their customers however I am facing a $75 fee for being unhappy and told to bend over. I have experienced much greater with companies such as the wonderful people at Teksavvy and I still may take the $75 fee. If I take the fee and break it up to monthly increments and add it to the monthly fee of Teksavvy I would still be saving money.
So, as I said before the services were fine. I have no problems with the services themselves but I do with pricing, company values, and customer support.
Thank you.
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Review by overclocked0
member for 10.3 years, 16 visits, last login: 2.1 years ago
lodged 2.1 years ago
- Hamilton,ON
- $32 per month
- (12 month contract)
- about 7 days
- "Faster than Bell for less money"
- "Nothing yet"
- "Glad I don't deal with Bell anymore"
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I have Lite Plus 7 Mbps but get 8 Mbps. They installed for me unlike Bell which make you install. Gave me the usual RCA DHG525 cable modem. Had it for 6 months with no problems. The price on the web site is the price you get. I was getting so pissed off with Bell when my contract was up because every time I talked to them I would bet a different "Best Price" and they still would not match Cogeco price so I left.
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Review by hyperroks
member for 9.6 years, 1582 visits, last login: 67 days ago
updated 2.1 years ago
- Welland,ON
- $45 per month
- about 3 days
- "its fast, alot faster than my tekksavvy DSL"
- "the caps are extremly low"
- "decent experiance fast speeds , need moree iformation on what they consider a heavy user"
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i had a great experience with the install all went smoothly and the tech was here on time and BASICALLY did what he was supposed to, he did leave my jacks with no plates and it was a pretty bad wiring job, i had wires everywhere( u8fortunatly it was my neighbor here not myself )
speeds are great
good solid connection
i am having a hard time justifying the caps ATM but i have posts pending to try to solve the issue.
i did not receive any TOS agreement as i was told and ii got my first bill 2 days after it was actually due ( odd?)
all in all a decent experience and depending on what cogeco considers * fair use*, i am happy, it puts my tekksavy dsl to shame in the speed department.
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Review by dwathey
member for 2.8 years, 18 visits, last login: 2.2 years ago
lodged 2.2 years ago
- Peterborough,ON
- $148 per month
- "Techs are amazing and speeds were awesome before the new year"
- "Something changed in the new year and now speeds are garbage"
- "Wait a month or two for their issues to be resolved in the Peterborough area"
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I'm on their Pro Package for Internet and services were flawless until the new year began. Since the new year began I've been struggling to get fairly consistent speeds. Most of the time my connection is below 4 mbps when I should be getting at least 10-12mbps. 4 mbps is almost unusable when split between 3 people. I've had at least 2 technicians come a week since the beginning of the new year. The techs have been amazing and very knowledgeable. My issues were not resolved, however, even after being escalated to the field manager. I'm sure the issues will be resolved, but I have switched to another ISP and enjoying the newer ISP much better.
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Review by vespesian
member for 7.2 years, 184 visits, last login: 2.1 years ago
updated 2.2 years ago
- Beamsville,ON
- $50 per month
- "Used to be good."
- "Mostly unusable these days."
- "Something changed a few months ago..."
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Internet service, as it stands now, is basically unusable (outs, unbelievably slow speeds, etc); Cogeco, according to TS, is "aware" of the situation, but can't say when it will be fixed...so they offered a $5/month discount - that's it.
Don't sign on til the fix whatever's going on with their network - something's seriously wrong here.
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 Review by csomerville
member for 2.3 years, 81 visits, last login: 1.1 years ago
updated 2.2 years ago
- Petawawa,ON
- $45 per month
- (12 month contract)
- about 4 days
- "Superior bandwidth and quality to Bell"
- "Low data cap limits, high overage fees"
- "Clear choice over Bell"
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I was with Bell but left them as soon as Cogeco Internet was available in my area. Bell was selling me 7MBit/s but due to the distance of their switching equipment they could only provide me with 3MBit/s. With Cogeco, I get 15MBit/s+ very consistently and have seen it go as high as 22MBit/s! An ISP that provides speeds faster than whats advertised is a refreshing change.
There was some congestion issues in my area after the holidays causing my speeds to be cut in half (though still faster then I ever had with Bell). Cogeco sent out a technician to my house within 48 hours who went above and beyond to get in touch with the right people immediately to have a fix scheduled even though it was Friday night. Cogeco was transparent and open about the congestion issue and honest about when they'd have it fixed. A week or two later Cogeco made the necessary investments to resolve the congestion as promised and now my speeds are back to normal. I appreciate and enjoy the greater transparency and openness in which Cogeco operates and interacts with its customers compared to other ISPs. It was nice to actually speak with knowledgeable, honest technicians and engineers whom seem to sincerely care about customers.
Cogeco has definitely earned my loyalty as a customer.
The only real 'bad' is the low data cap limits and high overage fees. I imagine this situation will improve however as Cogeco continues to expand its DOCSIS 3.x deployment and thus the availability of their ultimate packages.
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 Review by Terrific
member for 4.8 years, 19 visits, last login: 1.2 years ago
lodged 2.2 years ago
- Cobourg,ON
- $50 per month
- (12 month contract)
- about 10 days
- "Higher Speed than Bell Basic DSL"
- "Lousy Dropout rate and stability problems"
- "Infrastructure Inadequate - Went with DSL"
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Called Cogeco Cable to get install with Phone Service. Initailly has Cable Modem at inside of Spare Bedroom. When Installed Home Phone, Could Not simply replace modem A with Modem B. HAD to install in different location! Signals kept dropping and service was unable to handle Phone line. Severe Echo on line most of the time. Kept on Phoning service , but finally was diagnosed to 10 year old Drop cable. Had replaced in spring of '09, but still was terrible service after that. ASked to Cancel service 30 days of due date, but Accounting kept charging after Fully Paid for Last month. Took 6 months to clear the Billing up! Finally had it with Cogeco.
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 Review by squircle
member for 3.9 years, 1298 visits, last login: a few hours ago
lodged 2.2 years ago
- Oakville,ON
- $50 per month
- about 2 days
- "Fast DOCSIS 3 speeds, excellent pings & peering, helpful tech support"
- "Low traffic caps, upstream traffic management"
- "Much better than DSL, fast speeds, awesome techs"
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I ordered Cogeco's Ultimate 30 DOCSIS 3 package, after deciding that I would switch away from Bell and their evil practices (had Fibe 16 off a remote 20m away). Ordering was extremely simple (as I already subscribe to TV through Cogeco), and the entire process took about 10 minutes. The technician came at a very convenient time (Cogeco only required a 3-hour window instead of Bell's all-day window). The installer was extremely friendly and has us up & running in no time. (He also mentioned how he had 120Mbps DOCSIS 3 but that's a different story).
I reconfigured my OpenWRT to use DHCP instead of PPPoE, connected the modem, and everything was successful. I only peaked at about 2Mbps for the first half-hour, but the speed got up to 30/1.5 within about 40 minutes. The speeds are very consistent, except for infrequent peak hours when the downstream drops to about 10Mbps, which I don't have a problem with (given its infrequency).
The latency and transit is far superior to Bell's. My first external hop used to be 38ms away (on fastpath, not interleaved); it's now 6ms. Transit to my Linode in NJ used to be 19 hops and 81ms, and is now 11 hops and 25ms. I couldn't be happier to finally be on an ISP that peers at TorIX.
I still can't wait for Teksavvy to start offering Internet service here in Oakville. I could complain about the caps, but I rarely approach/exceed them. I'd just rather give Teksavvy my money over Cogeco. I could also complain about the price, but it's about the same as what I was paying for 16Mbps with Bell.
Overall, I love Cogeco. They're the lesser evil between them and Bell, and I'm so happy to support a quasi-local company (at least all the tech. support & salespeople are in Burlington/Oakville).
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 | | Techsavy Techsavy just rents the lines from Bell so I'm not sure why you are so excited... | |
| | Reviews:
 ·linode
| Re: Techsavy TekSavvy uses Cogeco's/Bell's last-mile for their connections to the home, yes. Do they "rent the lines", not exactly. I'd just much rather give my money to TekSavvy (an company that is actively fighting for consumer rights on the broadband front) than to a telecom company. | |
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 Review by chdude3
member for 9.8 years, 529 visits, last login: 42 days ago
updated 2.2 years ago
- Oakville,ON
- $48 per month
- "Good speed and reliability."
- "Rising costs, caps, no cheaper tiers, occasional outages."
- "Know what you're getting into."
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I've been on Cogeco since I moved into a new neighbourhood. I signed on with them simply because DSL wasn't (and still isn't) available. And I'm so glad I did. The speed has bumped from 1.5 to 3 to 5Mbps, and I've only experienced one service outage of a few minutes one morning. The service just keeps getting better, without getting more expensive. I'm a diehard Cogeco fan now.
Updates; even further speedbumps have been great, as well as better compatability with Xbox Live. Only one outage of any significant length, which wasn't even that long (30 minutes). Essentially still no complaints with the service!
Updates; Several short outages. Costs are continually rising now, and Cogeco don't offer a reasonable internet package between Lite and Standard. They also don't offer anything except the all-singing all-dancing VOIP package at a fixed price. Seriously considering changing some services; only thing holding us back is that we can't get DSL. I'm still generally satisfied with the service (as opposed to previously impressed), and getting very dissatisfied with the costs.
Updates; Still generally satisfied with the service, but now pretty upset about the bandwidth and forthcoming charges. Costs have gone up for improvements to the ISP that I don't find beneficial. HiDef has had some audio dropouts as well.
Updated; UBB *AND* a price increase? You've got to be kidding, Cogeco. I'd ask whether you could show any MORE contempt for your customers, but I'm afraid you'd actually take me up on that.
Updated; Well at least the customer service has been good, but for what they're charging I damned well expect that.
Updated; The service is still generally reliable, and the support from Cogeco members of this forum has been spectactular. However the price continues to increase without any particular benefit to the customer. Value for the money is poor, but unfortunately it's still better than any of my currently available alternatives.
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Review by (hidden by request)
(review was emailed from domain cogeco.ca)
lodged 2.2 years ago
- n1m2y
- $154 per month
- "it's available in high speed"
- "they keep lowering their packages, upping their speed."
- "better than bell."
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I've been with cogeco for the last 7 years, because they are the only
high speed choice here. Unfortunately.
The service is spotty, cuts out several times a day, which is a pain,
because our telephone is through the internet.
Their packages are expensive and customer service is minimal. Other than
that, they are still better than Bell, which is hardly a sterling
recommendation.
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