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 Review by kim 
member for 12.1 years, 5136 visits, last login: a few hours ago
updated 113 days ago
 ON
 $42 per month- (12 month contract)
 about 5 days "Speed baby, speed." "I just can't think of any." "Good value"
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I'm on the Express 8 Internet package for $41.95
I have my landline with them for $36.00
For a total of $ 77.95 + tax and fees if applicable.
I expect a slight increase as I just cancelled my TV service with them and this changes a 'bundled' fee.
As for the internet I am extremely happy with it. It's solid, fast and reliable.
My home phone service for $36 I'm undecided about. Cancelling that is always in the back of my mind.
TV
I returned my receivers so my average bill used to be ~$220 will now be under $100
The reason is I don't watch enough TV to justify having all these channels I don't watch. I watch movies and a few series and I watch them without commercials. Paying for standard TV I never watched made no sense.
I now have Mac TV and Netflix and I am very happy with it.
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Review by waynecbaker
member for 10.8 years, 2490 visits, last login: 15 days ago
updated 218 days ago
- Hamilton,ON
- $50 per month
- about 5 days
- "A reliable connection with steady download speeds"
- "A data transfer cap of 80 gigabytes per month"
- "A reasonable choice if you don't need unlimited data transfer"
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I have the Turbo 14 package from Cogeco Cable for my Internet access.
When I ordered the service, I was contacted by a customer service representative concerning any questions I might have had about the service. About 5 days later, I had a service technician install the cable modem and connection to the cable system.
I have a reliable connection with a consistent download speed of 14 megabytes per second with few if any slowdowns. The e-mail service is also dependable with a storage allowance of 100 megabytes for the main e-mail account.
The only thing you may want to consider is the data transfer allowance, or cap, of 80 gigabytes per month for both downloaded and uploaded data combined. Most general purpose users probably wouldn't have difficulty staying within this allowance, but heavier users might. Such users may want to consider a digital subscriber line (DSL) service that has no data transfer caps.
With my television, Internet and telephone service bundle from Cogeco, I get a $12 monthly discount off the usual price of $62 a month.
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Review by InariTheFox
member for 281 days, 1 visits, last login: 279 days ago
lodged 281 days ago
- Hamilton,ON
 Business customer- $108 per month
- about 5 days
- "Consistent speeds, generally friendly staff"
- "Horrible moving between cities"
- "Better than DSL, but no really business quality"
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Speeds are reasonable, 10/1 for $100 a month isn't too bad as far as business pricing goes. The speeds are usually spot on, if not sometimes a tad better.
Serious issue when I moved in, moving from Oakville to Hamilton, that included having to deal with collections for months because they couldn't switch over the accounts correctly. Devices were not moved, and thus incurring charges on an account that was supposedly closed. Because of this, caused loss of service.
As of late, there have been frequent outages at night, lasting for hours on end, without no prior warning. Being a business account, I should be notified ahead of time when work is being done on the node, but even something so simple as an email is apparently not possible. This is a serious headache as I host my business off the service.
No SLA. No Access to Detailed Terms on accounts, everything is generic and you have to hunt to no end to find it. The business terms are basically a retitled consumer contract.
Solid company, but they used to be so much better when they actually cared for the customer. Apparently that decade is gone.
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Review by gramps2eight
member for 3.6 years, 109 visits, last login: a few hours ago
updated 283 days ago
- Windsor,ON
- $70 per month
- about 7 days
- "no dropped connections and speed is good for Canada"
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Cogeco has been very good for services and help when needed, My connection is stable with just three connection drops since last July. This is great since my last ISP could'nt keep the connection up for more than fifteen minutes and could not repair it. Had field reps out four times and they could not find the problem let alone fix it.
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Review by Lynn
member for 1.7 years, 332 visits, last login: 57 days ago
updated 316 days ago
- Trenton,ON
- Contract price not specified.
- "good service"
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We signed up for Cogeco about three months ago. The service has been good and I have only had to call the sales team once for information. Reps are friendly and seem to be well trained. They have no problems answering any of my questions. Signal strength is great and have not experienced any down time so far.
I never give a perfect score as there is always place for improvement but I will say I have had no problems with them and are very happy with their service.
Update to this review.
Service is still good and staff is fantastic. If you have questions they are more than willing to help you out. You want good service go with Cogeco..
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Review by docbill
member for 6.5 years, 162 visits, last login: a few hours ago
updated 1.2 years ago
- Stoney Creek,ON
- $80 per month
- about 5 days
- "Actually gets rated speeds"
- "bandwidth cap"
- "good value, if you need speed more than bandwidth"
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I haven't received my first bill, but the rate for the first 12 months is on special for $39.99. I assume there will be about $7 in taxes added to that. Installation cost an additional $30. Cogeco was able to send someone to install the very next day, but I had to clean my garage first so they would be able to access the cable hookups. Previously I was using Acanac. With Cogeco I get 4x faster download rates and 40% faster upload rates. It is tempting to use that increased speed for file sharing. However, with a 60GB bandwidth limit that would not be wise.
So far I am happy. Great speed, and my normal bandwidth usage without file sharing is well below the bandwidth cap. If I need more bandwidth, I will cancel the phone line and use the savings to upgrade the service level for the internet.
Bill
Update: 3.4 Years later and still going strong. I upgraded to Pro a few months ago, so I updated the amount I am paying in the review.. You really only want to go to Pro if you need a higher bandwidth cap. The cable modems seem to fail about once ever 15 months or so, and then need to be replaced. Which means a few days outage, if they don't diagnose it correctly. If they diagnose it correctly you can just swap the modem at their outlet rather than waiting for a technician.
Update 2011-04-20: Cogeco just upgraded to me to Ultimate 30, dropping my price by $17/month and doubling my speed. I just did the speed tests, and my speed is actually about 3% more than what they advertise. I had a choice of having a technician coming to my house, or picking up a new modem at the mall. I picked the modem up, so I would not need to wait for the faster speed.
Update 2011-08-23: I received a notice from Cogeco that the price will be raised by $5/month, the bandwidth limit will be raised to 175GB/month from 125GB/month, and there will no longer be the $50/month cap on over-bandwidth charges. The lack of a cap on over-bandwidth charges have me worried. Even though I have successfully stayed just under the 125GB/month limit it requires steps like today I told my family no more YouTube videos until the start of next month. Our regular usage has grown, so I have no extra bandwidth to do things like download updated versions of Fedora. I am fairly certain if I do not monitor bandwidth regularly, the new policy will be doubling our internet bill by the same time next year...
Update 2011-10-18: I am lowering my rating for Cogeco. Last Wednesday they shutdown my internet connection because they detected a virus on my account. I contacted them immediately for details to get my network connection turned back on. It took two days to get any details, and that just was the time stamp on two different days when they detected the traffic, and the fact it was the SpyEye virus. Finally Monday they told me the IP address the virus was connecting to. Turns out it was not SpyEye, but just my VOIP adaptor connecting to my VOIP service provider checking for provisioning updates. While I do appreciate the diligence on Cogeco's part scanning for virus activity, I do not appreciate having to waste 5 days of my time scanning for a virus and root kits that only have a 30% detection rate simply because they don't provide me the information requested to trace the activity with my router's traffic logs. I also do not appreciate that they shut down my internet connection without even bothering to pick-up the phone and leave a message first. Like most customers, I don't login into Cogeco's website check regularly to see if they sent me an e-mail, and they have no option to forward to my gmail account.
Update 2012-02-28: I've switch to bell, but I might go back to Cogeco. Interesting enough for those who question Cogeco's bandwidth meter accuracy, I unplugged my modem 4 days ago, but every day there meter still shows me using more bandwidth.
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 Review by xfinisherx
member for 2 years, 32 visits, last login: 350 days ago
updated 1.3 years ago
- Hamilton,ON
- $31 per month
- (12 month contract)
- about 2 days
- "Better than Bell, Probably Best ISP in the area"
- "The installation technician forgot to set up email"
- "Definitely better than Bell. I wish I went with Cogeco a lot sooner."
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After my horrendous experience with Bell, I wanted a new start. So I switched ALL of my services to Cogeco. The Speed is AMAZING! I get 7.9 Mbps, paying for service that is 7. The technicians are friendly, the install went smoothly, that is, until the technician left and I realized he did not setup my E-Mail, even though he fired up his computer to activate my service. The standard RCA internet/phone combo modem was used, and the technician even setup my Wi-Fi router for me. Very friendly and overall an amazing experience compared to Bell.
The people at the Cogeco Store seemed to know what they were talking about. They were very confident in their services and friendly as well. My connection has not dropped to date, even though service has only been installed for a week. Tech support is a lot more competent than Bell, but wait times are significant. Plan to wait 10 minutes at the very least during non peak times, even the technician had to wait 20 before he got a hold of someone to call in my services. The service quality itself is great, and value is unbeatable. Thanks Cogeco for saving me from Bell's death grip.
UPDATE - AUGUST 19 2011
I'm still getting higher than expected speeds on Internet, now peaking at 8. Hold times are still poor. At least when you get to someone, you know they speak proper English and you can understand them. I switched Home Phone to them as well... 15 bucks a month, plus tax, and caller ID of 4, much better than Bell's 32 plus tax package. I'm very happy I switched to Cogeco.
UPDATE - SEPTEMBER 8 2011
Although Cogeco is going to upgrade their plan packages and pricing, My pricing will stay the same at 31.95 until April when the Contract expires. I'll probably call and ask to even re-sign the contract to keep enjoying the deals. I love Cogeco. Absolutely, positively never ever going back to Bell. Thanks Cogeco!
Update - January 22 2012
Service is still top notch. I'm very satisfied of the service AND the price at which I'm getting it at. There's not a chance that I'm going back to Bell.
Recent Speedtest - 8.3Mbps down, .80Mbps upload - Paying for 8Mbps download, .6 or whatever upload - they don't say.
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 Review by cart45
member for 7.6 years, 37 visits, last login: 239 days ago
lodged 1.6 years ago
- Amherstburg,ON
- $81 per month
- (month by month)
- about 7 days
- "It's all good"
- "Nothing yet"
- "Hooked my Mom up too, both told Bell to kiss off.it felt so good"
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I ordered standard internet @ $41.95 mth stated speed 14Mb down 1Mb up 60GB cap. I average 13.9Mb down 1.06Mb up regardless of time of day .This amounts to a savings of $23.00 mth over Bell's 5 Mb DSL.I also got their phone service select package @ $27.99 mth with voice mail,call display and 100 mins long distance. Bell charged me $61.16 with no long distance included!I save $33.17 mth here.For a combined total of $56.17 back in my pocket every month.
I had everything ready pre wired network, router etc it took the installers 20 min's to set everything up. The Arris TM602G/115 modem fit nicely into the media cabinet and has worked flawlessly for 3 months now.Phone quality is every bit as good as Bell by the way.
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Review by Tristen
member for 1.8 years, 4 visits, last login: 1.8 years ago
lodged 1.8 years ago
- Belleville,ON
- $41 per month
- "Fast, Up Times & Value"
- "Customer Service at Times"
- "Very good company to go with"
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In September 2009 we signer up to a High Speed Lite paying $31 with Cogeco. This was the only package we could afford at the time. We were on a 12 month contract and at the end of that we called them saying we could not afford to pay that after the 12 month contract so they kept it at $31. I got a raise and could afford the High Speed Standard which would be perfect for me and we called them up to change and it ended up they were able to give us a discount so we would pay less then it would actually cost so we took it.
Only once or twice a very long time ago our tv was out for about 2 hours and our phone plus internet. Once we called them and we asked them to send some guys over to fix something on our modem but they were hesitating to send one over so they wouldn't but then they finally did and they fixed the problem with one of the wires.
Our speeds are definitely what they say and most of the time over. When download .exe or .zip files like regular files I usually get up to 1 Megabyte a second and with torrents sometimes up to 1.6 Megabytes a second which is really more then I need.
On July 4 - July 7 the Internet Usage was out and was glad that they wouldn't add it to our bill and I downloaded a lot those days. XD
Overall Cogeco is a very good company to go with in my opinion. I do not know why other people are giving them such bad reviews. I live in Belleville which has about 75 thousand people so pretty big.
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Review by overclocked0
member for 10.3 years, 16 visits, last login: 2.1 years ago
lodged 2.1 years ago
- Hamilton,ON
- $32 per month
- (12 month contract)
- about 7 days
- "Faster than Bell for less money"
- "Nothing yet"
- "Glad I don't deal with Bell anymore"
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I have Lite Plus 7 Mbps but get 8 Mbps. They installed for me unlike Bell which make you install. Gave me the usual RCA DHG525 cable modem. Had it for 6 months with no problems. The price on the web site is the price you get. I was getting so pissed off with Bell when my contract was up because every time I talked to them I would bet a different "Best Price" and they still would not match Cogeco price so I left.
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