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Review by D3daved 
UPDATED: 6.4 years ago
member for 8.8 years, 528 visits, last login: 2.4 years ago
 Parkesburg,Chester,PA
 $49 per month (24 month contract)
 about 33 days
 Focal
CLEC party: Kennett Internet
 "Focal out of biz"
 "Focal out of biz"
 "Focal out of biz"
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Focal out of biz
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Review by whuppy
Posted: 7.3 years ago
member for 8.6 years, 18 visits, last login: 5.7 years ago
Lambertville,Hunterdon,NJ
$84 per month (24 month contract)
about 50 days
Verizon
CLEC party: Focal
"only DSL provider in Lambertville"
"unhelpful customer service"
"it's them or Comcast, and I'm thinking about Comcast now"
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I ordered the Residential ADSL with a static IP address for an additional $5/month. I don't fault Kennett or Focal with the installation delay because the bulk of it was Verizon's usual shenanigans. In fact, during this period I enjoyed a healthy "us against Verizon" camaraderie with my contact person at Kennett, whom I will call "S".
My problems with Kennett began last Friday, when the sync light on my Westell Wirespeed DSL modem went steady, indicating that it was finally connected to the internet. A quick examination of the modem's diagnostics revealed that it was using a PPPoE connection, and that the static IP number was assigned to the modem. I thought that was odd because with my previous ISP, the excellent Atlantech Online, the static IP was assigned to the computer hooked up to the modem and not the modem itself. After all, wasn't the whole point of having a static IP to access your computer from the outside world? What good is outside access to your modem?
So I read the documentation that came with the Wirespeed and discovered that the way it worked was that it would assign an address to your computer via DHCP and would send all incoming IP connections to the assigned address via network address translation ("NAT"). So I turned the "Static NAT" option on and allowed the Wirespeed to reboot. A brief look at the diagnostics after reboot indicated that Static NAT was turned on, but incoming traffic did not get rerouted from the modem to the computer.
When I called Kennett to try and figure out what to do next, they treated me like I did not know what I was doing. For example, S said that the Wirespeed was merely a "bridge" and that it didn't do NAT and that the modem's Static NAT option did not do what the modem's documentation said it did. I presume that S thought that when I used the term NAT that I meant that I was trying to get the Wirespeed to do IP masquerading for an entire LAN. This is not the case. (I did try bypassing my NAT box at first, but gave up on that approach quickly and did a factory reset on the Wirespeed.) All I wanted the modem to do was take incoming IP connections from its PPPoE connection, and use its 192.168.0.1 interface to forward the connection to my computer's 192.168.0.10 interface. (Both IP numbers are factory default.)
S offered to send a technician out to fix the problem for the low, low price of $95 an hour. Apparently, Kennett believes that they had "already gone above and beyond" (their words) the call of duty because they had already set up my computer on the DSL line. This is not true. People from Focal came out and set up the DSL modem, only to discover that the Verizon line was defective. They said that once Verizon fixed the problem, everything would work fine. Kennett did not hook up my computer: I did. They did not even do their duty, much less perform above and beyond, and they then refused to follow through and make my static IP the least bit useful, choosing instead to try to intimidate me by reciting the RFC number for private IP addresses.
Currently, I am awaiting a replacement DSL modem, which S has said should solve my problems and work as advertised. Even if it winds up working perfectly, I
am still very dissatisfied with Kennett's attitude. I expect this sort of indifference, contempt, obfuscation and ducking of responsibility from the likes of Verizon and Comcast, but not from a small operator like Kennett. If I'm going to be treated this poorly, I feel that I may as well be doing business with Verizon or Comcast -- at least I won't have any dashed expectations.
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 Review by onehundred
Posted: 7.7 years ago
member for 8 years, 194 visits, last login: 83 days ago
Parkesburg,Chester,PA
$59 per month (24 month contract)
Verizon
CLEC party: Focal
"Guy on the phone seemed knowledgable; Smaller Co. servicing rural areas"
"Guy on the phone seemed knowledgable"
"Decided not to go with them"
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This is a little late but I finally had time. I had called Kennett around Sept. hoping to be able to get DSL by Thanksgiving. Well I asked the person who was helping me if I could just sign up over the phone. He said it would be easier to use the Internet. I think he was trying to save himself from some headaches by not writing 'all' that information. So, I call back a week later and ask him what should I expect and when should I expect it to be done. I also asked him to confirm my information. He told me that the phone co. would have to come out and the clec and he had all my information. So a week later I think gee this is funny should'nt they at least confirm some kinda of appointment because my box is inside my house so I call back. He says that they are coming and I don't need an appoinment. Well Thanksgiving is getting close and I'm think this'll be sweet; Three days off to check out my high speed connection. So I call about a week and a half before Turkey day since I'm getting nervous that what I planned to do for the holiday will be shot to hell. Well lo and behold he has no information on me and doesn't remember talking to me. Cripes am I steamed. I would like to thank Kennet for ruining my holdiday weekend. I mean I had a nice weekend of course but I had been waiting several years to get broadband.
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Review by eu3203
Posted: 7.8 years ago
member for 7.8 years, 1 visits, last login: 7.8 years ago
Kennett Square,Chester,PA
$79 per month (24 month contract)
about 40 days
Verizon
CLEC party: Focal
"Much faster than Verizon at my previous home"
"Took a long time, still used Verizon for local loop......"
"Excellent speed, reliable news server"
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I thought that there was no hope of broadband at our new home--Comcast keeps saying 6 months till cable modems, Verizon doesn't offer service. A little ISP right in town said they can hook me up-and they did( took about 6 weeks though!)
1.5 x 512 ADSL for 79/month. Speed test has shown maximum of about 1200 x 400, which is much faster than my old Verizon ADSL, so I am content with that.
Good news server, no major complaints.
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Review by natesmith
Posted: 8.2 years ago
member for 8.2 years, 13 visits, last login: 7.9 years ago
Kennett Square,Chester,PA
$80 per month (24 month contract)
about 35 days
Verizon
CLEC party: Focal
"Great network support from kennett.net, they have their act together."
"Stuck using the hack that is pppoe; this is Focal's fault though. Focal also discourages use of static IP's"
"Only provider in the area,Considering the cost of dial up is $25/mo + $25 extra line, you'd be crazy not to pay $50/mo for DSL"
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I ordered 1500/512 at $79/mo, + $5/mo for static IP. I rarely get more than 150KB/s down (~1200kbits/s) but can usually push 450kbits/s out (55-60KBps). They gave me the first few months of static service free as it was not ready when my service began. AFAIK, we still have no reverse dns even on my static ip (Little help there guys?) But it's not the worst thing in the world. The service out of kennett.net is great, (people-wise) and the pppoe setup, although a hopeless kludge, requires me to use the Roaring Pengin pppoe client on my firewall.
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Review by CountryBoyX77
UPDATED: 8.3 years ago
member for 8.4 years, 5 visits, last login: 8.3 years ago
Essex,Baltimore,MD
$79 per month (12 month contract)
Verizon
CLEC party: Covad
"Attractive prices for service"
"Did not keep me up to date to my satisfaction on the status of switch"
"I wanted to change my review since I feel covad.net is partly to blame for this as well"
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I emailed and emailed them and they never responded until I told them I wanted to cancel the install! I am editing my review because covad.net is partly responsible as well. In my dealings with covad I have found this out and I think Kennett deserves the benefit of the doubt. I do hold kennett partly responsible along with covad so I have changed my review to reflect such.
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Review by whataboutme4
Posted: 8.4 years ago
member for 8.4 years, 1 visits, last login: 8.4 years ago
Kennett Square,Chester,PA
$49 per month (24 month contract)
about 33 days
Verizon
CLEC party: Focal
"Only provider to offer service in my area, fortunately-its pretty good..."
"Install sub-contractor somewhat clueless, PPPoE"
"Good value-only service available"
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Ordered 768 x 128 , tested around 700 x 110--not bad. Efficient Speedstream 5260, dynamic IP-static was $5/month more which I did not need.
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Kennett Internet
