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I have the gigabit speed with TV. The Entone DVR isn't bad, it just isn't great. I left the DirecTV Genie, so this was a definite step backward for me. Ordering was simple, after Bell finished pulling the fiber one of their people rang my doorbell. member for 8.1 years, 109 visits, last login: 3.5 years ago lodged 7.7 years ago
This is my second time around with ZoomTown. Originally did a self-install with the slowest speed (768/384) in April 2001, then upgraded to the highest speed (1,.5/768). Got RoadRunner in April 2003 and since it was faster I discontinued ZT in May 2003. Now ZT has increased their speed for everyone to 3000/768, but on downloads it is a little slower for me than RR. RR had also increased their speed to 3000/384 currently, so they are very close speed wise. If I do not get a Dual WAN Router, I would probably drop RR for ZT since RR may increase their speed, but have also increased their price, where ZT has lowered thier price to below RR and now increased to an overall higher speed than RR. Also, I do not anticipate any 16 hour outages as I had last December with RR. Am currently in a special promotion/package deal with Cincinnati Bell and only paying an extra $10/month for ZT which will increase after 3 months to approx. $30/month. Both ZT & RR have a dynamic IP unless you pay additional for a Static IP. The only problem was when I reordered ZT this time the equipment was already in place (Cisco 675 modem & Intel NIC), so I thought all I had to do was wait for them to turn it on. Wrong, I had a bad card at the telco Central Office which they replaced, then I could only get approx. 600/600 speed. After sending out a tech the second time, they told me the new speed had not been installed yet at my CO. Tech Support and sales said I was all ready for the highest speed and did not need a new modem. or additonal software, that I was ready to go. If they don't know when it is turned on who would? Overall I can't tell any difference in surfing or using Packet8 VoIP over either ZT or RR. ------------------------------------------------- Reviewed: 06/16/2016 Well after all this time since my last review, I ordered to double my previous speed and the price was only $5 additional (up from a complimentary 1 year rate for the previous 50/10Mbps service). Works great am getting approx. 95Mbps up / 19Mbps down on either wireless or wired connection on Fioptics service. I dropped my TV and land line (both over fiber) and now use Google Voice for 2 lines and FireTV which of course are still over fiber and they both work great. Have been using Fioptics Internet Service from CBT for over 4 years and even though I am unable to get Time Warner service to compare, I am very happy with their service and believe it or not their Customer Service Reps. I ordered late last evening and when I got up this morning I didn't have to do any modem/router rebooting - I had the new speed. I'm currently using my own router the TP-Link AD7200 multi-band Wi-Fi router, which so far is also working great. member for 23 years, 2430 visits, last login: 4.1 years ago updated 7.8 years ago
I got the fastest speed available for FTTN. The speeds are always consistent and I never get below what they sold me. The price is a bit expensive in my opinion and I am unable to get fiber to the house yet but I am hoping it comes soon. Fiber runs are a block away from me but they have not run it down my street yet for some reason. Upload is on the low side but I always get 5mbps upload (minus overhead). The service is also rock solid. The biggest thing I do not like is the fact that I HAVE to use their vDSL modem and I pay a $8/month fee for it. I have it in bridge mode and do not use the wifi on it either, it is just a converter at this point. If I could buy my own, I would in a heartbeat. member for 18.7 years, 680 visits, last login: 5.6 years ago lodged 7.8 years ago
I have been with zoomtown for over 4 years now. and zoomtown has never has been this good befor. they're now offering 3mbit/952kbits for only $40 a month whitch is not bad at all : ) my actual speeds are steady at 2590/820 24/7. befor i was paying $55 a month for actual speeds of 1320/703 whis wasn't too bad last year but i often wanted atleast 3mbits download or more, but zoomtown finally delivered that : ). Updated review I went back to Cincinnati bell a few days ago after the 1 gbits tier become available. the speeds are great on speed test but when using other programs other than internet browsers like torrents and steam also google drive the speed drop abit. I get about 150 mbits upload to google drive and about 100 mbits up on dropbox for torrents i get from 500-750mbits down on high seeded ones 400+ seeds one steam i get about 400-600 mbits down. I have not tested other applications as of yet Its funny when i look back at my old speeds of 2.6 mbits some 10 years ago lol. I also have elite tv package and digital phone. member for 21 years, 2157 visits, last login: 2.2 years ago updated 8 years ago
Just an update from my previous review last year. Unfortunately, NOTHING has changed with my bad Fioptics service. If anything, it has gotten worse. 4 technicians have been to my house and the problems are still happening. Ive even had tech support on the phone many times.Their service is beyond pathetic. The cable channels are still freezing up a lot (on all boxes), the boxes don't change channels smoothly, some channels take a long time to load when scrolling through them, the picture jumps, there are frequent outages, and picture quality isn't good on the 720p or digital channels. The internet is still problematic to-still a very congested network and slow speeds, internet connection drops at night. So, im switching providers next week. Ive had it with Cincinnati Bell's terrible service and customer support. They don't care about customers or fixing the problems. Its all about saving money and giving people poor and cheap equipment for their cable and internet boxes. I hope they lose a lot of customers. I do not recommend them to anyone. You will have a ton of issues. member for 8.3 years, 3 visits, last login: 8.1 years ago updated 8.1 years ago
I've got 1000mbit/250mbit Internet service, the fioptics preferred TV package, and the basic phone package for $140/mo after promotions are applied. You can view a bill here: »i.imgur.com/uBN6Gf1.png You'll notice they have a ton of BS charges and after the promotions this is going to get expensive. The installer set up the STB and used a wireless bridge to get from their modem to the TV. This wireless bridge relentlessly interfered with my wireless network until I used a powerline network adapter to connect the STB to my network directly. Cincinnati Bell requires you to use their router. Their router sucks pretty hard. I connected my ASUS RT-N66U to the ethernet drop and set up IPTV forwarding and things have been a lot better since getting that going. You can find a lot of guides if you just Google rt-n66u fioptics. I've got Cincinnati Bell's crappy router boxed up, but I still have to pay their $8 modem fee every month. It's pretty bogus. My biggest complaint is that Cincinnati Bell's network gets oversaturated on weeknights. From about 8pm to 11pm, latencies to the wider web are pretty high. There is a thread here with more information: »Cincinnati Bell at Night I had to go through quite a runaround to get additional information from Cincinnati Bell and all I got was that they are working on it. Meanwhile the problem seems to be quite widespread. member for 8.2 years, 16 visits, last login: 8 years ago lodged 8.1 years ago
I have had the Fioptics cable and internet for 4 months now and its been problematic since day 1. The internet is unreliable and will lose connection just about every night. It will also go out when it rains or is windy. It is usually a lot slower than what I pay for. The network is obviously congested and overloaded. The cable service is just as unreliable. Im also having a lot of the same issues as the other reviewers on here are-the freezing HD channels, the channel scrolling/loading problems, pixelating screen, the sound not matching the screen. Now, they are taking away channels and not replacing them. member for 8.2 years, driveby review (so far) lodged 8.2 years ago
Horrible off-shore customer service, can barley speak English. Always telling you to reboot your equipment and that should fix it your problems. Issue is rebooting doesn't fix when Bell's DNS goes down or when their DHCP service goes down. VDSL connection drops out all the time, they send techs out to try and fix yet issue still keeps happening. I never got the speed I paid for either, I had the 30 meg plan and could never get above 24 on a good day. Netflix always having to buffer and picture was barely watch able. Finally got fed up with all the BS and went with TWC. I was able to buy my own modem and have not had issue with TWC since they installed it. I have TWC 30/5 plan and my speedtest is always at 37 down and 6-10 up. member for 8.3 years, 10 visits, last login: 7.7 years ago updated 8.2 years ago
Even with FTTH on Cincinnati Bell Fioptics, I have a lot of problems with cable and internet. It is very frustrating and I'm ready to change providers. My internet speeds are never what I'm paying for. I usually get 5 to 10 MB less than what I should be getting-30 MB. The internet will go down at random, especially at night. It is very unreliable. The network is obviously very congested. The weather will affect it to even though i was told it wouldn't. My cable is nothing but trouble as well. Most of the HD channels freeze up and channel changing is not smooth at all. The channels also stutter and the sound won't match the screen. Its like they aren't getting enough bandwidth to load or work properly. Picture quality on the SD and 720p channels is not clear or sharp. Whatever you do, go with a different provider. Calling tech or customer support will do no good. They are all foreigners you can't understand. member for 8.2 years, 1 visits, last login: 8.2 years ago updated 8.2 years ago
I ordered my fioptics service through DirectTV in May to receive a discount. No one disclosed I would be charged $99 for the CincyBell guy to come out and hook up a router. I found this charge on my first bill and stayed on the phone for hours trying to get it removed. I finally was able to get it removed but in $24 increments over the next 4 months (I had to call each month btw). I had decent speeds on my 20mbps fioptics service at first. I then started to notice speeds dip to around 1-5 mbps periodically. I just dealt with it for a while until one day my internet went out completely. I called service and they walked me through the script. They said I could get a tech to come out the next day but if they don't find anything I would be charged $99 for the visit. WHAT! I said no and they said they would need to escalate the call then and call me back about the situation. I never received a call. The next morning my internet was back on. Once again slow downs occurred periodically throughout the month. The next call to service occurred when my internet was completely off again. I was a little shorter on the call because at this point and time I have had enough of the crappy service plus I needed to get some work done. I talk to support, walk through the script and once again I am told the next tier support needs to look at it and they will call me back within the hour. I wait two hours and decided to call them. The new support guy says I am on the schedule to get a call back but he might be able to help in the meantime . After his attempt failed, he reassures me that they will call me back. Two hour later I call again and was told the last support tech was mistaken and I will receive a call in the morning. Morning comes, internet is back on but speeds are around 1-5mbps. No call that day or any other day. I had to call them when my internet went out again. I finally said screw it on my next call and told them to send someone out to figure this crap out. They upgraded me to 30mbps for free and scheduled a tech for me. The guy came out and stayed for about an hour checking line (inside and out). He ended up finding some issues with their lines at the subdivision hub and explained I would not be charged for this type of work and support should have explained that. After his fixes, my speeds were great! That was Saturday, Dec 5th. Wednesday Dec, 9th my speeds dropped to .5mbps. I have TWC coming to install RoadRunner on the 11th. I will never go back to Cincinnati Bell for service ever again. I honestly do not understand how they survive as a company with service like I had. Perhaps I am the only person around that has had crappy service, IDK. member for 8.3 years, 1 visits, last login: 8.3 years ago lodged 8.3 years ago
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