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NorthWest Tel page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 5 reviews (3 good) (0 bad)
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Review by TheMG See Profile

  • Location: Canada
  • Cost: $111 per month
  • Install: about 10 days
Good "Speed as advertised, reliable so far, great download speed that's always fast."
Bad "Price, usage cap, upload speed."
Overall "Pretty good internet service considering the remote location and lack of other competitors."
Pre Sales information:
Install Co-ordination:
Connection reliability:
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Value for money:

I am in Yellowknife, NT and have NWTel's 50Mbps cable internet service. This comes with a 2Mbps upload speed and 150GB monthly usage cap, and yes, they do bill for overage to the tune of $5/GB. I don't actually need 50Mbps download speed, but the upload speed and usage cap is just too low on the other plans. The next plan down is 16Mbps down with a pathetic 768kbps upload, and 90GB cap, for $80.

Anyways, they have sort of a monopoly over here as the only other alternative is satellite or wireless both of which are extremely slow.

That being said, I've had the service for about a week and a half and so far it has been totally reliable (will update this review with more information if this ever changes). Even during peak times, I am still able to get my full 50Mbps down and 2Mbps up. Pings are fairly stable, about 50ms to Seattle and 100ms to Chicago, which is not bad considering the distance. This is only slightly worst than ISPs in Alberta.

They do have a usage monitoring tool on their website, through which you can check your monthly usage. It seems to be quite accurate, right on-par with what my router is reading. Unfortunately NWTel counts 1GB = 1,000,000,000 bytes, not 1,073,741,824 bytes, the way that most routers do the calculation (1kB=1024bytes and so on). So to get an accurate comparison, multiply what GB usage you get in your router by 1.073.

Install went pretty smoothly. Tech showed up on day and time that was scheduled at the time of ordering. Hooked up the modem made sure it was working and was in and out in only 15 minutes.

The modem I was provided is a Cisco DPC3008, since I requested I did not want an all-in-one gateway (I use my own router and WAP). However, a Cisco gateway (not sure which model) is available for those who want all-in-one modem/router/WiFi. Your choice, which is kind of nice, since some ISPs these days pretty much force a gateway down your throat with no other option (*cough* Telus *cough*).

To summarize, my only complaints about the service so far are the caps, low upload speed, and high price. Though perhaps the price isn't actually that bad considering how far up north this is and a relatively small city population-wise, so maybe I shouldn't complain, it could certainly be a lot worst! Overall, I'm quite satisfied thus far.

Update as of May 10 2014: still no significant problems with the service and speeds/pings haven't changed noticeably.

member for 7.1 years, 2863 visits, last login: a few hours ago
updated 168 days ago

Comments:

18286719

join:2013-02-02
Whistler, BC

good review

good review this was an enjoyable read, do u know how many DS/US channels your on?
pretty good internet for being almost in the middle of nowhere, and still better then anything telus can offer me right now, lol.
--
Shaw Broadband 100/5 - Cisco DPC3825 - Asus RT-AC66U
TheMG
Premium
join:2007-09-04
Canada
kudos:3

Re: good review

8 downstream 1 upstream

That's going under the assumption that the 3 upstream channels showing "0.0dBmV" means these channels are inactive (even though technically speaking, 0.0dBmV != zero signal).

Review by yukondsl See Profile

  • Location: Whitehorse,YT
  • Cost: $60 per month
  • Install: about 2 days
Good "Quite reliable"
Bad "Expensive"
Overall "Happy with speed"
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Consistently connecting at about 4000Kbits/sec

member for 11.4 years, 550 visits, last login: 80 days ago
lodged 9.8 years ago

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Review by pfosted See Profile

  • Location: Hay River,NT
  • Cost: $59 per month (month by month)
  • Install: about 3 days
Good "Fast, easy install"
Bad "Tech support not the best"
Overall "Good if you are tech savvy."
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Easy to sign up. Quick install. Reliable. been on about 2 years.
speeds from 200 to 2000 depending on time of day and day of week.
Plays Internet games great!!!

member for 11.6 years, 0 visits, last login: 11.6 years ago
lodged 11.6 years ago

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Review by mrrva2 See Profile

  • Location: Yellowknife,NT
  • Cost: $59 per month
  • Install: about 17 days
  • Telco party Bell Canada
Good "Reliable"
Bad "Tech Support Sucks!"
Overall "When it works - it really works."
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I'm pissed today but I've been mucking with crappy phone service for two weeks and finally figured the issue out myself (again).

member for 13.6 years, 44 visits, last login: 6.1 years ago
lodged 13.5 years ago

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Review by Scrimshaw See Profile

  • Location: Whitehorse,YT
  • Cost: $59 per month
  • Install: about 15 days
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Speed tests show a very consistant 1650 down and 880 up. Connection has failed only once in 14 months, for about 1 hour (very reliable). Northwestel's service area is large but with a small population. They are doing a good job.

member for 14.2 years, 2017 visits, last login: 357 days ago
lodged 13.7 years ago

Comments: