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MTS page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
bullet 67 reviews (44 good) (9 bad)
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Review by JBFEHR See Profile

  • Location: Morden,MB
  • Cost: $55 per month
  • Install: about 3 days
  • Telco party Bell Canada
Good "at times very good speed"
Bad "most times, it seems they throttle download"
Overall "the are the only game in our service area"
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equipment - speed stream 5360 modem.

very slow on initial installation

Frequent disconnections, had MTS tech support? check it, the guy says everything is fine. A month later called again to tech support, they sent another guy, checked their wiring, turned out wires were crossed with someone elses service. He rewired, all good for a few days, and now it's back to were was - connect, disconnect, connect, disconnect, connect.....

I've my had my modem/router replaced about a half dozen times (on tech advice), but still the same problems. Currently using Actiontec GT701D with updated firmware.

It would be nice if they could get their act together so we could get the service we pay for! Recently (Julu2011) got MTS cable. They promised to bury the cable in 2 weeks. It's now Jan 8/12, ground frozen and....... cable still above ground across the lawn!

Finally got buried in July. Nice mess on the lawn.

member for 6.2 years, 89 visits, last login: 114 days ago
updated 357 days ago

Comments:

Review by stimpe7 See Profile

  • Location: The Pas,MB
  • Business customer Business customer
  • Cost Contract price not specified.
Good "can't think of anything good compared to shaw cable internet"
Bad "tech support, connectivity, speed"
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line speed is sub par. when you try to reach tech support you're on hold for at least 30 minutes everytime you call. when you get a tech to come out he's clueless. I bought a business line 7mb download, due to stability issues they had to sync it to a 5mb connection, while still making me pay full price for a slower then promised connection

i've had shaw cable in multiple provinces across canada - far superior speed, stability, and ease of use. don't even think about getting mts, save yourself the headache

member for 9.7 years, 53 visits, last login: 2 years ago
lodged 3 years ago

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Review by theirish43 See Profile

  • Location: Winnipeg,MB
  • Cost: $29 per month
Good "quick install good picture on TV"
Bad "down 7 times in one hr,on first day"
Overall "hmmmmm come back Shaw all is forgiven"
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not as fast as Shaw getting about 2159/703 have the phone internet and TV for a yr for $90 a lot cheaper than Shaw.

been on off a few times since we got it less than a week ago

member for 7.6 years, 56 visits, last login: 6.8 years ago
lodged 7.6 years ago

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Review by timbro9 See Profile

  • Location: Winnipeg,MB
  • Cost: $40 per month
Good "stable, free network adapterMTS"
Bad "slow"
Overall "meh"
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I had a free month of mts.

I had shaw and mts at the same time.

MTS much better pinging for games.

I switch to MTS.

1 month later pings double.

Been like that for 1 month now.

I complain.

They make up bs excuses.

I miss shaw.

December 29, 2003

MTS digital tv is superior to shaw's, ive had them both.

member for 12.6 years, 87 visits, last login: 4.6 years ago
lodged 10.7 years ago

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Review by whoha8 See Profile

  • Location: Neepawa,MB
  • Business customer Business customer
  • Cost: $99 per month (12 month contract)
  • Install: about 25 days
Good "They worked at making it work and after it was working called next day to follow up"
Bad "slow to get connected and quick to blame everybody else but what the problem was"
Overall "I think mts has come along ways as there tech support for me is getting better"
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I found that the tech suport over the last years has gotten better. but they stioll need to work on not blaming everybody else and looking for the issues right away. I also find that it makes a big difference on tech support on who you get which really should not make a difference. also note the sales teams need to talk to the tech team more before making promises that are hard to keep. What really impressed me was the follow up from the tech support guys the next day to retest everything and make sure I was working 100%. Now as for there mail servers and domain hosting forget it go somewhere else. the mts mail server is full of holes and you will get so much spam and porn it is stupid. there mail servers are out of time always going down and losing mail yes thats right losing mail. the domains I use to host with them also would go down 1 once a week. BUT the mail server issue is crazy. my mts mail account get 100 to 200 spam mail a day and they do not seem to care about the mail server and for a business this is NOT acceptable.

so mts for connection great for mail server go somewhere else.

member for 12.7 years, 254 visits, last login: 7.5 years ago
lodged 10.7 years ago

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Review by krd67 See Profile

  • Location: Winnipeg,MB
  • Cost Contract price not specified.
Good "reliable consistent speeds"
Bad "high speed is not worth the extra money"
Overall "light speed is good for me"
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I switched from the "high-speed", which i consistently got in the high 900's and occasionally hit over the 1000 mark, to what they call light-speed which is costing me $25.95/mo. and i get 128kbps download and except for large graphic files i notice very little difference when it comes to surfing web sites.I am hoping the price for high-speed will come down in the future.

member for 12.3 years, 247 visits, last login: 6.7 years ago
lodged 11.2 years ago

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Review by dunamis See Profile

  • Location: Niverville,MB
  • Cost: $45 per month
  • Install: about 12 days
Good "Faster than dialup"
Bad "Even after tweaks, much slower than claims"
Overall "Hope a new guy comes to town, and soon!"
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After all the hype about MTS's rural DSL service, it has been quite disappointing. Their claims were for 1.5mbps Adsl service. I rarely have broken the 1 megabit barrier, and those times were between 2 and 4 AM. I live in a community about 20 miles from Winnipeg-you'd think they wouldn't have a problem with speed. They were, at one point, going to ramp up the bandwidth to 3 mbps, so i figured i might be able to get at least half of that then, but it's been a couple of years, and nothing has happened. The speed problem, along with MTS's horrible pop email service, has left a lot to be desired. Luckily, Manitoba Hydro has a fiber op running across the country, and we have arranged to tap in to it. 11mbps here I come! So long, MTS.

member for 11.4 years, 11 visits, last login: 9.5 years ago
lodged 11.3 years ago

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Review by katmbca See Profile

  • Location: Winnipeg,MB
  • Cost: $37 per month
  • Install: about 5 days
Good "Easy setup. Setup is fast, especially if you do it yourself."
Bad "Bad software, bad tech support, extremely flaky connection."
Overall "Avoid like the plague! Not worth your money."
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They let me do setup myself, which was cool. There is no extra charge for equipment (the Nortel modem + high quality (though short) rj45 cable.) This setup is technically a dynamic IP setup, but you can count on it treating it as static.

Things were decent for a couple days. Then, unfortunately, speeds slowed, and the connection became flaky (just hangs for no reason.) Being a former tech, and a computer science student, I tried everything I could to help it out (which means I contacted my geeky friends too.) Still no go. Several calls to tech. No help.

Then one day, I get a phone call saying "when are we going to reschedule the service tech to come by and take a look at your line?" Seems that they sent someone out to check the line, and neglected to tell me about it. (And this is not the first time this has happened - from the same company!)

To top it all off, they were going to CHARGE me for the service call that I "failed to show up for". After a few words with them, they changed their minds

Anyway, after scheduling a time (of which I had to take off time from work, because they only work business hours)... the guy figured it was the rj45 cable. He gave me a new one. Speeds went up a bit, but connection was still flaky.

The dialer they package with the software cd is extremely buggy (was WinPoet version... something at the time.) They had supposedly shipped a new software package to all their customers, with a new dialer, in December. I didn't get one. Figures. No big deal, I knew which one it was, so I just downloaded it. It worked better (but Enternet still was plenty buggy, with MTS) I have also tried re-installing my OS several times (and even trying a new one every now and then - I typically do this anyways). I have found that the best setup is W2K and using RASPPPOE. In April, we purchased a Linksys router, which also works the best I have seen the connection running. In other words, it still kinda sucks.

In conference with my friends with the University, who had experience with MTS ADSL, we concluded that the service was just flaky, and that was that. I.e. everyone has the same problem - when mine is flaky, so is everyone else's.

So I dealt with it for a while, because I couldn't be bothered switching ISPs.

My boyfriend - who began living with me right before we got ADSL in our new place - had an Escape email address. In order to keep an email address with Escape without a dialup account the charge is $30/year. MTS acquired Escape, in 1998. We got our MTS ADSL in September 2000. Then we wondered why we were asked to RENEW his Escape account, $30 payable (especially when MTS = Escape, and MTS internet customers get FIVE email accounts free, NONE of which we were using). In case it isn't clear, we didn't think it was fair to be paying for email when we were using only one email address, and laying out $37/month for internet service. We contacted customer service, and they got back to us 3 weeks later. They said they technically aren't the same company, and the domains, etc. are on different servers, so it's an extra cost for them to do this, yadda, yadda. In other words, they outright LIED to us. One, they are the same company. There is no Escape anymore. Two (not that it would incurr an extra cost for them even if it was so...) ALL the hardware is integrated. There is no 'seperate server', as they like to imply. (I know this because I've worked for one of these companies, and know a few people who still do). I emailed them back, telling them not to lie to me, to give us our email account, and give us back our $30. They got back to us two weeks later. No go. The boyfriend made a phone call. In the end, the "best they could do" is give us back the "balance portion" of the account because we had "used up" 1.5 months' worth of the email account.

In other words, they grudgingly admitted they were wrong, and then charged us 5/52 of $30 (because that's how long it took them to get back to us to resolve this.) I couldn't be bothered phoning them back, as I didn't feel like listening to cheesy music on the phone queue again, nor waitng several weeks for an email response. :P

I have also dealt with MTS' business end, as I do web design and consulting on the side. Let's just say customer service has not been terribly pleasant on the business side either, though it is better than residential... and at least the phone-waits are low or non-existent.

About 70% of the techies I have spoken to are either rude, fail to follow up on promises, or incompetent. This number shrinks to about 40%, for business support. Consequently, MTS has the reputation of being the arse-end of jokes of people at my University.

And yes, my ADSL connection is still flaky.

To settle the whole ADSL vs cable speed thing - yes, cable is faster. It's also inherently less secure. DSL also has the potential to become much faster, even much faster than cable, but you can thank your CRTC for not allowing that. Give it time (a few years), and a few good companies to spring up, and then ADSL will rule, especially over cable.

Furthermore, my ADSL speeds are not close to what they SHOULD be.

Did I mention the website is useless, messy, and doesn't even give you the basic addresses (settings)? i.e. try to find what their news server address is. It is obvious that MTS/Sympatico is more interested in trying to sell you stuff than support their customers (MTS' home page)

I'm switching to cable modem this week. Will let you guys know how it goes.

Summary:

Initial setup is reasonably fast, the service guys who come out to your place seem to know their job well, but it quickly becomes apparent many people over there do not know what they are doing (or don't care.) MTS will give you an ulcer, if not two. Try cable first, and no matter your ISP, get yourself a good firewall (try free Tiny Firewall, or free .)



member for 12.9 years, 10 visits, last login: 12.4 years ago
lodged 12.9 years ago

Comments:

Review by dell5c See Profile

  • Location: Winnipeg,MB
  • Cost Contract price not specified.
Good "apparently security"
Bad "service, reliability"
Overall "buyer beware"
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my experience was a total disaster. mts dsl was unreliable, and service
help was non existent, with long waits on hold (typically 40 minutes), no
returned phone messages and general attitude of service personnel is
they could care less. after dropping them in December I am still trying to
get money back from them for my last month that I did not use, 3 months later. I have talked 3 times to service reps and still have not received my money.

anyone who signs up for mts high speed should pay by cheque at least that
way you can withhold payment when the service does not work.

I switched to videon@home, where service personnel talk politely and answer
the phone in a timely manner. totally seamless and hassle free. I wish I
could have all those hours of my life back that I wasted on mts. I cannot
believe that mts has the gall to continue advertising something so
troublesome as their dsl service.

one particularly galling stunt mts pulled was a letter last fall apologising
for 2 weeks where the service did not work. what about a refund??... no way,
they refused to compensate customers.

so, sign up with mts at your own risk and remember if you must go with them
pay by cheque. also when you cancel, don't dare lose your receipt for
returned equipment, that has saved me, although I do not have my overpaid
money back.

buyer beware!

member for 13.4 years, 1 visits, last login: 13.4 years ago
lodged 13.4 years ago

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