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Review by isp10002 
member for 207 days, 162 visits, last login: 1 days ago
updated 1 days ago
 Burbank,Wayne,OH
 $40 per month- (12 month contract)
 about 7 days "Consistent fast speeds" "Nothing so far." "Great service, frontier needs to work on getting faster speeds"
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I got this installed a few days ago, we got the highest package we could get 3 Mbps down 768k up, speeds are very consistent I'm getting 2.5 mbps down and . 5 up all the time, fast speeds, but I wish I could get something a little faster but 3 Mbps Is fine I play Xbox live and rarely have lag, but I wish I could get faster speeds buy 3 Mbps will have to do.
Update 1 week later
So far frontier is doing great, but I'm getting 2.5 mbps down and . 6 upload out of the 3mbps down and 768k up. I play Minecraft and Xbox and have no lag, I plan on staying with frontier for a long time in till cable comes to my area. I can stream 720p videos with no buffering and 1080p with little buffering.
Update 1 Month later:
Still rock solid service, but i did notice something yestorday, It was raining heavily yestorday and i notice my xbox was lagging a bit, i do a speed test download and upload are fine, but ping is 105+ ms when is is usally below 75, hopefully it doesnt do this all the time or i will make frontier do something about it. I hope its not because of a waterlogged dsl line or bridge tap. But anyways still great service so far, The only thing that makes me mad is when a family member is streaming netflix when im playing xbox, then one of us has to get off. I hope to see a upgrade in another year or 2, Maybe they will get bonded out here or move us to a closer hub. But everything is great, Hopefully it stays like that.
May 18th:
Still rock soild service, pings have gone down.
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Review by davidwi2
Fair warning: reviewer joined this week
updated 3 days ago
- Bahama,Durham,NC
- Contract price not specified.
 Allegiance Telecom- "DSL - 4 miles from Remote Terminal"
- "Continued support"
- "I'm being strong-armed into buying satellite"
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Lost my DSL signal after 5 years of satisfactory service. Called tech support. They said they generated a ticket and it would be repaired within 2 business days. After 3 business days, services was not repaired.
I was told that I was out of range of their remote terminal and did not qualify for DSL. This is after receiving it for the last 5 years with 750kbps to 1mbps, mostly 1mbps.
They said I would have to subscribe to their satellite service but it would cost more.
I talked to the technical supervisor and he told me that he could not believe I received DSL so far from the remote (4 miles, according to him).
How can I get it for 5 years and now all of a sudden it is technologically impossible?
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Review by skidmarks
Fair warning: reviewer joined this month
lodged 11 days ago
- Unityville,Lycoming,PA
- $115 per month
- (24 month contract)
- about 10 days
- "They try to fix issues"
- "Poor Service for the cost"
- "No choice when they are the only name in the game"
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Have the 6M down plan. Modem is set to 3.7M so the best that can happen is 3.7. Unfortunately I have never seen speeds out of the 2M down range since I started the service. Was talked into the "free" second connect line (was told it would be bonded). Its not. So I have a dry pair that I attempted to bridge with some equipment that I own with my primary DSL. The speeds are SO poor I could not bridge them to improve my situation. As soon the as sun goes down my 2M speed drops to anywhere from .2 to .5 M down! Ping rates day or night are awful... 200 to 800ms from the first hop out from my house. Frontier is not interested in hearing the word latency or Ping rates. They ignore you when you start to try and discuss these numbers. I have had 20 trouble tickets cleared over a 3 month period... The local Telco guys told me it was a congested area, the frontier customer support said it was not. Finally customer support has my area listed in the congested area (no help with getting the speeds that we pay for, but at least it is a small victory that they admit it to be a congested area now).
The connection reliability is fine... but the speeds are not what I pay for nd most nights I could get out my 56K modem and achieve better speeds!
Guess the bottom line is I live in the sticks, frontier is the only name in the game. In my opinion they are not going to put money into remote locations to improve service, but still bill you at a extremely high rate for the crappy service (speeds). The local Telco guys are great, but obviously they don't write the checks to pay for upgrades...
Comments:
  spewakR.I.P DadkinsPremium
join:2001-08-07
Elk Grove, CA
kudos:1 | Sticks? I live in a city, but was on the edge of their service area. Could not get anything above 3megs. They wouldn't do anything about it and probably still haven't. Thank goodness for Fiber. Dropped stinkin' Frontier in a heartbeat. | |
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 Review by OSIU
member for 9.5 years, 1274 visits, last login: a few hours ago
updated 13 days ago
- Medina,Medina,OH
- $35 per month
- Verizon
- "?"
- "Good luck with support and trying to get someone to fix it if you have a problem."
- "Beats satellite"
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Update 5/7/13:
Well, Armstrong Zoom has been pretty solid and no complaints here. More speed for the same money....... Good bye Frontier!
Update 4/17/13:
Finally fixed after a week! Gave me a new Netgear 7500 DSL modem/ gateway. Going to give cable a try and will cancel the weakest link.
Update 4/15/13:
Internet went down Wednesday morning (4/10) around 7 AM (I was using it at the time). Called support and they said they would have it fixed by 5 PM 4/11. Apparently there was an issue in the DSLAM and nothing wrong with my equipment. Morning of 4/11 arrived and they called and left a voicemail indicating they were running a little behind and would have it fixed by 5 PM 4/12. Called support around 5:30 PM 4/12 and they escalated it and it would be fixed 4/13. Called 7:30 PM 4/13 and now they weren't giving me an ETA of fixing. I said okay and promptly scheduled an cable internet hookup on Friday 4/19. Goodbye Frontier. Mismanagement into bankruptcy anyone?
*************************************************************************************This is my review of Frontier DSL after the transition from Verizon. See »Review of Verizon Online DSL by OSIU for my Verizon DSL review.
Speed (3/?) stayed the same and service has been consistent without any outages that I have noticed.
Frontier has cooked up some new packages and prices since the switch from Verizon. I was also notified that my area had been updated with the ADSL2+ technology and they are offering 6M and 12 M plans in my area, which are certainly under consideration as well. I am in the process of evaluating them and making a change. An edit will appear when I finally decide which way to go.
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Review by Terroriffic
member for 17 days, 0 visits, last login: 17 days ago
updated 17 days ago
- Houlka,Chickasaw,MS
- $60 per month
- "Best option where I live."
- "Not nearly the connection I'm paying for."
- "Disappointment all around."
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I've been getting DSL from Frontier in Houlka, MS for about 3 years now, started as a 1Mbps down/128k Up then a while back they upped it to 2.5 down/256k up and I was really happy with that for a while.(In comparison to the satellite we used to have)
However, For a couple of months now, I've had constant trouble with huge decreases in speed and even frequent disconnects on some days. I've called Support and technicians have come multiple times, still with no improvement.
When everything is okay my ping stays around 105ms, which i feel should be faster anyway, but as of late it's been upwards of 200-300ms with huge amounts of jitter while download speed has been more than halved.
It's absolutely dreadful and the techs and support reps seem to have no idea why it happens :/
Hope to see something resolved soon.
Picture below of my speedtest from just before writing this.
»www.speedtest.net/result/2686244524.png
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Review by (hidden by request)
(review was emailed from domain msn.com)
lodged 18 days ago
- Hillsboro,Washington,OR
- Contract price not specified.
- Verizon
- "Sometimes the tec. rep has nice voice"
- "See star ratings"
- "Money thrown a way"
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Frontier DSL connection in our NE Brogden St neighborhood is like tired old
wet dog in a freezing night. Old dial up modem is sometimes faster then t
heir DSL. Same goes with Frontier customer service. If you enjoy mental torture, just call them.
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 Review by Blackbird
member for 8.3 years, 2629 visits, last login: 4 days ago
updated 18 days ago
- Fort Wayne,Allen,IN
- $15 per month
| Pre Sales information:
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This service started out with Verizon several years ago (hence my installation reviews partly reflect Verizon's earlier stewardship), and was bought up a couple of years ago by Frontier. DSL and POTS under Frontier have remained mostly on a par with the previous Verizon level - that is, fairly good, although there seem to be occasional spells when the Frontier DSL system goes into a deaf/dumb mode for minutes at a time when I'm trying to access sites on the Internet, even though the modem shows things supposedly being OK. Also, there are unrelated sporadic problems with POTS heavy line noise/static (caused by cracks in the aging copper) that interfere with the phone service, but not the DSL running at a higher frequency. The copper lines to this area are old and poorly maintained (dating back to Verizon's ownership, when little physical line maintenance was done - now those chickens are coming home to roost under Frontier's ownership, after strong winds or heavy rains).
The service still remains priced at $14.95/mo "for life," as originally contracted with Verizon.
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Review by William
member for 3 years, 1273 visits, last login: 3 days ago
updated 19 days ago
- Washougal,Clark,WA
- $30 per month
- about 7 days
- "No complaints"
- "Nothing so far"
- "Reliable, fast, no lag"
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As an satellite user, was quite skeptical about Frontier was even really available here, my location is over 10 miles from the nearest town, there is a remote terminal about 2 miles down the road. Had Frontier DSL since 02-23-12 and took about a week for the install, using the Westell 7500 modem/router, all in all quite happy with the service.
Started with 3 Mbps down and 768K up, see speeds of ~ 3 Mbps down and ~ 1 Mbps up, don't recall exact date upload speed increased to 1 Mbps from 768. Have yet to contact Frontier for support, been over a year now. Pings generally stay below 50 ms, all hours of the day, do spike every now and then, higher pings don't bother me, coming from satellite, not an online gamer.
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Review by IfThenElse
member for 7.7 years, 1305 visits, last login: a few hours ago
updated 40 days ago
- South Vienna,Clark,OH
- $80 per month
- "They try, at least at the local level"
- "low speed, high lag"
- "only option"
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04/2013 Getting better, but still rough. Most of the disconnect/no connect issues went away as they switched off of the Verizon leftovers. Upgraded to 3/768 summer 2011. The CO is maxed out on lines, and definitely has problems at peak hours. I can expect to get 3 meg from about 1 AM to 6 PM, but drop to effectively dial up in the evenings. This even affects games, as I still have significant lag regardless of the bandwidth needed. This could be due to the upstream compression. I have also seen the internet just stop, no activity at all, for between 3 and 10 seconds when it is particularly busy. Changed modems from the 327 to the 7500 and just got a 7550. Each had slightly better connection numbers, but no real change in the overall experience. Tech support is decent, still have to go through basic checklist each call. Every time they send a tech out, it shows my line capable of 7 meg or more. They did mix stuff up and add the inside wire maintenance plan to my account. It showed in February, back dated to January. Wasn't too hard to correct, also got some credits for the service troubles.
04/2011
This is an account that was sold by Verizon. Verizon service wasn't great, this was basically the same, but is now slowly degrading. Rural DSL, only option is 768/128, usually get 80%, not counting lag, pauses (~10secs) and disconnects (as much as every 5 minutes). Not even sure what options I have because, 9 months after acquisition, most of the website still has Verizon branding and links that do not work. Only part of Frontier (well, ncnetwork, whatever that is) website that typically works is paying the bill, go figure.
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Review by Action2
member for 2.8 years, 411 visits, last login: 46 days ago
updated 47 days ago
- Newman,Douglas,IL
- $60 per month
- (12 month contract)
- about 6 days
- "Low Latency, great uptime."
- "Congestion issues limit speed during prime time hours."
- "Expensive for what you get."
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Update 4-03-2013:
It seems Frontier still can not get a handle on the congestion issues. They have become more severe since the last review. Speeds are generally below 3Mb after 5PM and the low speeds occasionally stay down in the basement until well after midnight.
With the window for low speeds widening instead of closing, their service is becoming less valuable for the price they are asking.
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Update 9-26-2012:
Another short update, the new bonded DSL plan is now available and I have upgraded to 12Mb Bonded DSL. The speeds are definitely improved. With this new plan, a new modem/router combo was issued, leaving me with a Comtrend nexuslink 5631.
Congestion is still apparent, I have had severe drops in bandwidth during prime time over the last couple of weeks. Speeds are generally 10-11Mb/s until the 8PM-1AM time frame.
Value for money is a little better in my opinion, with the 2Mb upload being particularly nice.
Bottom line: Once congestion is cleared up, this bonded DSL will be a solid service.
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Update 8-15-2012:
Quick update to this review, it appears upgrades have taken place and I can now order 7.1Mb DSL.
I have switched to their new dry loop plan that was recently made available for a similar price but faster speed.
Congestion is still a minor issue at times with speeds dipping during peak hours slightly, however latency usually remains low and bandwidth generally remains above 5Mb.
With the faster speed, the service is becoming more worth the price compared to speeds I had before.
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Update 4-9-2012:
Since I wrote this review, the congestion has been mostly cleared up. There are still times of congestion on the network near Chicago, but over all latency and peak time bandwidth has improved.
The most problematic issue with the service at this point is value for money. Despite being on ADSL2+, and very close to the CO I am limited to a 3Mb connection downstream, and 768k upload. I am on the Frontier Max plan and I am currently being charged $57 per month for dry loop DSL line, ($50 + $7 modem fee) which is a very poor speed to cost ratio.
Hopefully greater speeds will be available soon, as current speeds are low even for DSL standards.
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Summary: $57 a month for 3Mb DSL with congestion still being an occasional problem during peak times. Expensive and slow overall speeds compared to modern high speed internet.
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Original review:
I have had the 3Mbit/s Frontier DSL for the past few months, starting probably in late October of 2010 when it first became available in my area. The service started out great however I started noticing congestion issues from 7pm-midnight every night starting in early november.
Now on average the speeds are about 1Mbit/s with latency of over 200ms every evening. Calling Frontier customer service is not always as helpful as it should,
During non peak hours the latency is usually under 50ms for nearby locations with speeds greatly varying up to the max 3Mbit/s limit of course. I have recently been debating if I should consider going back to the local Wireless ISP in the area as I feel Frontier doesn't have the strength needed to overcome their issues in a reasonable amount of time.
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| | and another one. I find it almost comical that out of the last 5 or more reviews customers point out 2 main points. One being an oversold network, and 2 very high latency.
They also point out the go nowhere tech support. The CS reps cant even look at SNR/attenuation numbers from dslams. Frontier techs must go crazy with all the service calls to houses where they know the cause is an oversold network. | |
| | | Refund Frontier service was canceled on February 7, 2012. All equipment was returned and today April I made my third call about the $129,84 Frontier owes me They claim I should receive it in 2 to 3 weeks. Unacceptable!!!!!!!!!!! Never again will I deal with this company, | |
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