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Review by warlock3 
Posted: 5 days ago
member for 6.8 years, 57 visits, last login: 5 days ago
 Walden,Orange,NY
 Contract price not specified.
 "First available in area."
 "Can be faster"
 "If you have options,check them out."
| |
I was one of the first subscribers to thier DSL service.The modem alone was $600 when it came out.I have had sporatic speeds ranging from 1.2mb per sec to around 3.0 per sec.
If you go to thier website,they charge less for more speed in other areas.Here in Orange County NY the limit of thier service is stated as 3mbps.Upstate further in areas they cover the limit is around 5 or so,yet the price for the top tier is the same.
Followup comments: | Forums » comments on review of FrontierNet Internet Access |
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Review by Smith6612
UPDATED: 9 days ago
member for 210 days, 290 visits, last login: a few hours ago
Sanborn,Niagara,NY
$30 per month (12 month contract)
 about 7 days
"Fast, always on, good pings, great support"
"None as of yet"
"Is a good service for anyone escaping cable"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)
|
I've heard some bad reviews on this company, but it is a small telephone company, so I can't blame them for that. Otherwise, I have Verizon DSL at my house (see my other review), but at a family relative's house, they have Frontier DSL (I'm there a lot however, so I know how things go there with their service). They live in Sanborn, New York and Frontier had installed DSL in the area 2 years ago. At first when they ordered DSL, they had gotten just the 1Mbps/128kbps package. Well, due to some competition with Roadrunner, Frontier upgraded everyone in the area to 3Mbps/386Kbps DSL for free, and made available a 6Mbps speed for anyone who is close enough. My relatives are a little over two miles from the central office in wire, but the connection stays reliable, and has been reliable throughout snow storms, wind storms, etc. It even went through the Buffalo October storm without going out or slowing down at all, while at my house my Verizon DSL along with the phone had died for a day.
Two years ago, about a day after DSL was rolled out, Frontier had mailed them saying that DSL was available. Instantly, my relatives jumped on the deal and ordered internet, and it was installed a week later. When they also ordered service, a Frontier technician came out for free and set up the DSL account for them, and gave them I believe a Speedstream 6520. It had a built-in wireless transmitter, which managed to break the insulation to reach the rest of the house, but the wireless signal was very week at the other end of the house. As the DSL was installed on a business line (but the DSL is residential class), it couldn't really be moved too much. To make up for the wireless loss, they went out to Best Buy and got a Linksys WRT54G router, which really had a signal impact, but we left the SpeedStream's wireless operating on a different channel in case if the Linksys were to get fried.
No matter what time of the day I run speed tests there, I always get 3,200kbps (200kbps over provisioned speed) on the download, and 380kbps on the upload, day and night. Pings are good for gaming. Not as good as my Verizon connection, but hey, there's only a 10ms difference between my Verizon connection and the Frontier connection, so it doesn't lag when I host/join games from the Frontier connection.
There has only been one problem in two years since the service was first operational. A couple of months ago, I was over at my family relative's house, and had noticed that their internet wasn't working, so I went to check the modem and the internet light was out. I logged into the SpeedStream, checked to make sure all of the PPPoA settings were correct, and tried connecting the modem several time and rebooting it. The SNR, Attenuation and sync rates were all fine, so I gave Tech support a call. I didn't have to wait too long (only a few minutes) to get a representative, and after I told them about the problem and what I had done to try to fix it, they put my on hold and conferenced called someone in from the central office for the area. 5 Minutes later, a trouble ticket was up after the tech on the phone saw that there was a problem with the system, and I was told what would happen next. The person at the central office told us that around 3-5PM, a technician would arrive at the house. They never showed up, but later that night, the internet turned back on. That's pretty quick!
Otherwise, it's been smooth sailing for my relatives, and they are happy they went with Frontier, despite the slightly higher cost of them compared to Roadrunner.
====UPDATE AUGUST 12, 2008====
The service is still running strong with no problems or high pings/low speed issues at night. Service is consistent and provided modem/router combo still performs as expected. Just keeping my eye however on Frontier should they start capping.
====UPDATE AUGUST 20, 2008====
About 5 days ago routing went to the dump. Routes were taking the route that always happens from Sanborn CO to Rochester, but unlike normally where things would go to different routes based on the location of the server, everything was being routed through Chicago, Illinois. This did cause 50+ms latency and frequent lag spikes, but the speed was still going at full speed which was good for me since I wasn't gaming that day. Fortunately that night, the routing returned back to normal and pings shot back down to their normal levels and are consistent down. Routing has been fine ever since. Otherwise, Frontier is still performing well un Sanborn, NY.
Followup comments:  | | Smith6612
Premium
join:2008-02-01
united state
 ·Verizon Online DSL
·FrontierNet Intern..
 ·Dish Network
| Re: I wish their service was more uniform Hey, thanks for the reply! In your case it sounds like your issue is involving old copper or distance from the RT/CO. This connection that I reviewed is actually on the limits of Frontier's service in Sanborn, as only a few houses over, Verizon takes over where there is no DSL. The wire that Frontier has is pretty small, but it does have a high gauge rating so it's kept the DSL working and synced at a pretty high SNR even through storms. So far a few people from this same street have gotten Frontier DSL after me and my relative told them about it, and they've seen the same consistancy as well. My relatives were Frontier's first DSL customer in the area anyways from what the tech had said, as after all the moment they moved DSL in and turned it on was the day my relative called up and ordered it. | |
| | | 
guypd
join:2008-05-08
Silver Springs, NY | Re: I wish their service was more uniform I just sent an e-mail to Frontier, asking if they would waive their ETF, if we cancelled, since we have a bad connection here. We will see what they have to say.
Plus, if they start to enforce the 5GB cap, we would use that in less than a week. | |
| | | | Smith6612
Premium
join:2008-02-01
united state
·Verizon Online DSL
·FrontierNet Intern..
·Dish Network
edit:
August 20th, @05:01PM
| Re: I wish their service was more uniform You can say that again. Steam alone last week on my Verizon connecion burned through 6GB worth of data with almost 3 days of maxing the download out (768k lol) just to reinstall some games and download updates for them from Steam. Seeing as though games these days are becoming very big along with the updates, the gamers for sure won't be too happy. I just hope Frontier doesn't implement the caps or at least keep them this low as they're proposing, as I'd hate to lower their ranking on this review just because of a cap. | |
| | | | | 
spewak
Kiss It, Kiss It Real Good
Premium
join:2001-08-07
Elk Grove, CA
·SureWest Internet
·FrontierNet Intern..
| Re: I wish their service was more uniform said by Smith6612 :I just hope Frontier doesn't implement the caps or at least keep them this low as they're proposing, as I'd hate to lower their ranking on this review just because of a cap. Smith,
What would you do if Frontier does lower the caps to the intended and publicized 5gig a month? I was reading that maybe the Term committed subs will be cap free.
--
The weekend is here, grab a can of beer! | |
| | | | | | Smith6612
Premium
join:2008-02-01
united state
·Verizon Online DSL
·FrontierNet Intern..
·Dish Network
edit:
August 22nd, @01:07PM
| Re: I wish their service was more uniform Ultimately, I don't know really. I would call them up and ask them what is going on and how much they are charging per extra GB, and then ask them why they wanted caps in the first place. Really, Frontier's infrustructure and backbones are sound, no bottlenecks in there, but if anything, the slow downs are because of either your line losing sync, or because of a local bandwidth squeeze. Now, running trace routes from the Frontier connection, I'm pulling some very good pings and stable data streams over Frontier's network, even to the other side of the US in California.
Honestly, I'd just have to say that whoever wanted this cap is trying to get people angry, as caps aren't going to stop bandwidth crunches. When the caps are reset, you get more bandwidth crunching. Any person who knows a thing about offering internet speeds is to serve areas with at least an OC-3 (150Mbps symm), and that's what Frontier needs to do and stop using T1's and T3s to fuel areas unless it's THAT rural.
DSL was also not meant to be a capped service, nor was Cable for that matter. Basically, it's meant to have unlimited amount of usage in a sense, but have your speed capped via provisioning. Cable modems, sure you can hack them to get the max bandwidth for your area, but DSL, there's no way you can fiddle with the sync as that's done on the CO/RT side, and considering the way DSL works, if there was a way to mess with your sync rate to make it higher than you pay for like cable, there's no way you'd be able to max out an OC-3 or a T3 line for that matter unless you're on VDSL simply because many customers are just that far away, even on ADSL2+.
Frontier's chance at competing with cable, especially Time Warner and Comcast IS their UNCAPPED DSL product, while slower and maybe more unstable on crappy/long phone lines, having no caps will surely charge their DSL beyond cable when the cable companies cap their users. And as someone on this site stated before, you are paying to be provisioned/capped at a certain speed, not paying to have a certain speed AND data caps. The only reason Frontier should cap would be if they let everyone get the max line sync possible for their DSL line (which means uncapped speed, basically sync as high as it can go stabally) and say they can use as much speed as they can get. | |
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Review by rayvera
Posted: 11 days ago
Fair warning: reviewer joined this month
Elk Grove,Sacramento,CA
$43 per month (12 month contract)
about 4 days
"Frontier's DSL service is better than their dial up internet"
"Over the years, Frontier is charging more for slower internet speeds."
"Now that Surewest is here, maybe things will change"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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When Elk Grove was beginning to grow, Frontier service was fast and the price was cheap.In less than 4 years, the cost has gone up $15-$20, and the speed has gotten slower and slower every year. Now that Surewest is the next option, maybe things will change. Since Frontier was the only service in Elk Grove, guess they didn't feel the need to make improvements to their service. Now their is choice.
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Review by Cycholobo
UPDATED: 20 days ago
member for 20 days, 7 visits, last login: 2 days ago
Webster Springs,Webster,WV
$34 per month (12 month contract)
"DSL - beats dial up"
"only DSL avail"
"misrepresentations from the start - clueless online tech - antiquated equip"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Signed up in Jan 08 when it became available - first problems within days - couldn't stay connected - speed check DL 1200 kb UL 156 kb - guaranteed 1 Mb of unlimited access and XBox Live compatibility - by March speeds were down to half of the guaranteed DL speed and we began having lag problems in ranked matches - Siemens SE 567 Gateway @ $3.99 per Month in addition to DSL charges - Absurd but the only game in area
Xbox says frontier is not on their list of approved carriers and the Siemens SE 567 is not an approved Gateway - Frontier has the XBox logo on their site indicating approval and say that as long as you can connect to Xbox it is acceptable - they also say that they guarantee the connection not the ability to play games - talk about a line - when they are trying to close the deal they are XBox approved but when the problems start they only guarantee that you can connect
July 08 hit point where on line competition became impossible - started daily logs running successive speed tests throughout the day and evening - multiple calls to tech were 95 % useless because once they go through the flow charts on the screen in front of them they are clueless - since Jan we have had contact with two online tech people who were knowledgeable and professional but two out of a dozen or so says all the wrong things - had a service techie come out and spend a couple of hours - confirmed in writing on work order it is not our equip causing problems - one of the sharpest phone co techies i have met in the 20 years here - speeds hunting all over 200 kb to 1200 kb - latency ranges 65 ms to 86 ms - when problems are occurring port ( in use ) and wireless lights on gateway are blinking at various rates - total inconsistency - packet loss unknown
Have accumulated almost 30 pages or test results ( 19 tests per page ) using Frontier / Bluefield test and several other speed tests - tests are run so that multiple tests are run in a succession - When the frontier test is hunting all over with more than a hundred point swing the mid point of the dominate swing seems to agree with the other test results NOT THE SPIKE that the frontier seems to find so frequently. The Frontier DL needle can bounce between 200 kb and 8oo kb for 99 % of the test and then in the last fraction of a second spike to 1100 kb and the 1100 kb will show as the speed - talk about lame - UL never exceed 165 kb with 150 kb +/- most common and a low of 65 kb
Pages of test data prove that our use is not the problem - we have had one computer on line surfing and pulled 200kb speeds - we have had 3 computers plus the Xbox 360 with three players logged in and pulled 1200 kb - weather is not a consistent factor - temp doesn't make a difference - we are one of four clients on a T1 and we are the only client who games - frontier did an extended traffic report test ( days ) and at no time did the usage even approach 20% of line capacity - we should be screaming in a good way
Now we go days with 1 Mb +/- with an occasional reverse spike back to 200 or so - BUT now our line speed will test over a Mb and it will take 10 min to load a text page
They are either manipulating MTU below the 1365 needed for XBox or restricting our throughput by buffering or shaping - They of course deny it saying that they do not do that
Our slowest system has 3 Ghz CPU with 4 GB RAM and ATI Graphics
Frontier is consistent in their initial misrepresentations during the sale - problems are always a customer equip issue and they don't like when u prove them wrong - their antiquated equipment without replacement backups because the equip is no longer produced results in repairs made with scrounged used parts
Appears that Frontier needs to wake up and the only way that will happen is if customers in each state join collectively in documenting the issues and approach the state Attorney General for misrepresentation and failure to fulfill the contract terms or litigate with a class action. Alone there will be no resolution for any of us - they don't care and the utilities commission most likely won't do squat - they are about $$ so the potential loss of $$ might get their attention - talking to them has been proven not to work
Followup comments: 
lilmaniac2
@frontiernet.net | I agree My experience has been identical to yours, although I haven't been as diligent in log's as you are. I have finally gave up on them, and will be switching to Cable for the same price as I'm paying for a 1mb connection for 6x the speed. | |
|
Spawnktulu
@frontiernet.net
| martinsburg/charles town wv area. Same thing here, i play wow and during the days its ok.. but forget it at night, 12000 lat? bullhock i say!!! i wish comcast or verizon was in my county. their dsl means dumbsh1t luck. sxmagic@yahoo.com if you agree.
haha!!! while trying to post this, guess what.. yeah, dsl went out.. again.. for the 12th time in 3 hours.. | |
| alleniceberg
join:2008-08-15
| I'm there too my guarauted up to 1500 kbps..when its good, its around 700-800 kbps..lately its 80 kbps to 300 kbps if i'm lucky..We have good techs/support hear, but get tired of calling them,,so does everyone else in our small community ! I hope there is a solution on the way. There is just so many customers u can put on T1..They should have a feature on the modem that shuts it down when not in use | |
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Review by bonezzz
UPDATED: 21 days ago
member for 2.2 years, 11 visits, last login: 7 days ago
Monroe,Orange,NY
Contract price not specified.
"Not Much In NYS"
"Locked in Switching Agreements that are grandfathered in"
"If your clueless there the best for Phone and DSL"
| |
HAD Frontier Phone that was a locked in service in my area due to switching agreements made in the 80's ..in ZIP CODE 10950 Monroe NY & Frontiernet for DSL at 3meg down ( DSL since 2005) then around Feb 2008 the DSL speed dropped to 1.5 down and the connection just failed often to the switching station, High Packet loss and DNS issues. got fed up and had a tech out and he said "well we cant fix it without high packet loss after the 1.5meg limit" - i was like fine, called cablevision optimum and switched....Then ported my home # to CV in a week ( Digital Phone from FT was 49.99 and CV is 34.99, you do the math)...well the issue was with frontier service the pots phone sucked compared to any VOIP provider like VIATALK here in NYS that i also use as a second line at 21.99...( The plan is to port my # if i can since there is a issue with the switching agreements in my area to VIATALK and go from CV 34.99 to VIATALK 21.99 ) and starting at 49.99 for the phone thats a BIG diffrence in price. AS FOR the Cablevision Internet service FINE for now using 15megs with 2 VOIP phones. OH YA frontiernet has a 5meg limit now also HAHA to them
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Review by Tek465m
UPDATED: 22 days ago
member for 3.9 years, 169 visits, last login: 22 days ago
Show Low,Navajo,AZ
$55 per month
"Designed for technophobic retirees with too much money!!"
"Designed for technophobic retirees with too much money!!"
"They spin so much. They'd have no problems working for congress!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
To be fair there are some locally in the company that will try to help. But mostly their hands are tied to company policies.
Customer service is a joke. It's always your fault and it will take ten pages of flowchart questions before they even ask what the problem is.
They have the "worst" marketing team. They've never been very good at delivering speed, and for years have been touting 1Mbps as "Blazing fast". (For some reason the service is very weather dependent.) They have never given a good answer as to why they charge the same amount for different speeds in the same region. (10Mbps - 1Mbps). They also constantly push for 2-3 year agreements with $300 disconnect charges. This company's spin is all over the place. (Check out the website. They are reluctant to post prices because they don't even know what they'll say next.)
But now they have the great equalizer. Everyone will be capped at a "FREE 5GB" per month. This means 6Mbps users get 2hrs download time PER MONTH, while 1Mbps users get almost 12 hrs per month. ( »/calculator ) That is almost a 1% month usage. Forget trying to use Frontier's "Peace of Mind" Hard Drive backup plan or the FREE "ESPN360". You'll be done with your allotment by the end of the weekend. But marketing will try to sell you that it equals almost 500,000 *basic text* emails.
I've stayed with them for years biting my lip at all the stupid tricks they put me through because I'm a heavy user "10GB per month" and they had no caps. This 5GB cap is the straw that broke the camels back.
Followup comments: dwink9909
join:2008-04-09
Clintonville, WI
| Dizzy Spin from Customer Service Called Customer Service in June 08 to prevent my Frontier long distance "plan" from automatically renewing when the contract ends at the end of August.
Without telling me, Frontier customer service rep "waived" the ETF, cancelled call waiting and caller ID and put my account on a long distance per call $.17/minute basis...
When I asked them to reinstate "plan" service another representative told me that would only be possible with a "new" contract, so I requested Frontier just cancel long distance service entirely, Frontier blocked service, but continued to bill me for "plan" service(s) anyway...
While I was quite willing to pay out the contract term (I only wanted to stop the "auto-renewal") I ended up paying for two months of service I could not and did not use. I am certain that my request for a $75 refund will not be honored.
Total - four calls to Customer Service. One email request for account assistance. One letter to Frontier Communications, Inc. regional office. One formal complaint to the FCC.
Results - Zero. | |
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 Review by jlittle1454
UPDATED: 22 days ago
member for 6.3 years, 142 visits, last login: 22 days ago
Bluefield,Mercer,WV
$85 per month
"Umm None"
"Retarded tech support"
"Don't waste your money"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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The only Burstable DSL network I have ever seen. It is all shared bandwidth. Your speeds are not set or guaranteed. I have never seen one customer who gets the advertised speed. Routing is a joke. I am routed from WV all the way to NY before I could get out of Frontier's network and on to the internet. They are clueless as to what is going on. Don't waste your time or money.
Update: I am no longer with Frontier. Although I did have a remote site of our company setup on a Frontier DSL connection. I will make an update to the service quality soon.
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Review by guypd
UPDATED: 24 days ago
member for 114 days, 160 visits, last login: a few minutes ago
Silver Springs,Wyoming,NY
$30 per month (24 month contract)
about 7 days
"First year is free"
"Getting through to Tech Support is hell"
"We lose our connection every time it rains"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Switched from Time Warner's Road Runner to Frontiernet's 10M/1M DSL with a new plan that the first year is free and the second year is only $30/month and a promise that the 10M/1M was available to our house. Received and self-installed the Seimens Gigaset SE567 router/modem. We are running 5 computers on our network.
After having the service for almost a month, we had several problems and tech support was a 45 minute wait on the phone. Technicians came out the next day and found a problem between us and the CO. Our speeds, 3568/374, are better than they were yesterday, 503/360, but not as good as they had been, 4417/376. This definitely is not what they promised us, though.
Apparently, when it rains our connection is unstable. This is terrible. I guess I have to hope for a drought, so I can have a good connection. Because of the bad connections in the wet weather, Frontier keeps throttling back our speed, instead of fixing the actual problem.
Every time it rains, we can look forward to speeds around 500/200. It is terrible.
Today, it rained most of the day, and we kept losing our connection. This sucks.
Attached images and files
Followup comments: | | | | |
spewak
Kiss It, Kiss It Real Good
Premium
join:2001-08-07
Elk Grove, CA | Re: Oh Yeah?? Easy Hoss, Easy! Don't get all Bi-coastal on me! You dig? 
--
The weekend is here, grab a can of beer! | |
| | | phantom77
join:2004-11-04
Rochester, NY
| I live in West Irondequoit and my speeds are just over a meg. The frontier guys have been here 4 or 5 times this year because right down the road about 3 miles speeds are 6 megs. I hate frontier and am just waiting til the end of july for my contract to be up and it's Roadrunner all the way. | |
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spewak
Kiss It, Kiss It Real Good
Premium
join:2001-08-07
Elk Grove, CA | Re: Oh Yeah?? That in a nutshell was my situation. I grew weary of slow speeds. 
--
The weekend is here, grab a can of beer! | |
| | | | | phantom77
join:2004-11-04
Rochester, NY
edit:
May 18th, @04:38PM
| Re: Oh Yeah?? Oh yeah true, But I was trying to contradict Mazakman because lives about 5 to 8 miles from me in western Ny and frontier is way slower than RR. Thats why the have the couple hundred dollar penalty for breaking you're contract. They'de be up the creek w/out that fine print. RR has no contracts. They dont need it. When you're selling Corvette's for the same price you're competion can only get and sell Chevette's for you dont need trickery. | |
| | | | | | | | | | | | | phantom77
join:2004-11-04
Rochester, NY
| Re: Oh Yeah?? See what I mean. The highest i get is about 1500. I avg. about 1200. The techs did everything they could. It used to be half that, then they bumped it up, but then I would keep getting dropped because the equipment outside is old and cant handle it. I.E. no central office points. They aren't up in West Irondequoit w/ no plans in the near future to upgrade them either. I was told by them. I.m a block west of the House of Guitars, and the techs told me that since I'm right near the river gorge and relatively close to the lake I.m stuck in a corner that isn't of great importance. Tha''ts why you're flyin' there. Webster and Penfield etc... are growing, Irondequoit is full. And 60% senior citizens so it basically comes down do the demographics.. One good thing is though the customer service is awesome. When we first had it installed, a month later we got a second computer, they came out to hook up the wireless network, the guy pulls out a wireless card, I said "man I'm gonna run up to the bank." He says "why"? I say "because those things are like 40$". He goes" the ones in my van aren't". Then a year later they came out and put all new lines from the pole to the house and inside too. Then after that the speed was like 2 meg, but we were getting dropped all the time, so they had to do a repair near Hudson and Norton on the pole to stable us out at these pathetic speeds.
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spewak
Kiss It, Kiss It Real Good
Premium
join:2001-08-07
Elk Grove, CA | 
--
The weekend is here, grab a can of beer! | |
| | | | | 
Mazakman
join:2001-06-24
Webster, NY
edit:
May 19th, @10:27AM
| Re: Oh Yeah?? Wow, thats cool. But no way would I pay $120 a month for that. I can wait a minute longer to download any of the large fles that I get...which aren't too many. $120 a month for internet ? You can have it. | |
| | | |
spewak
Kiss It, Kiss It Real Good
Premium
join:2001-08-07
Elk Grove, CA
·SureWest Internet
·FrontierNet Intern..
| Re: Oh Yeah?? said by Mazakman :Wow, thats cool. But no way would I pay $120 a month for that. I can wait a minute longer to download any of the large fles that I get...which aren't too many. $120 a month for internet ? You can have it. You misunderstand. (I only pay $51 a month for the internet portion. Jealous much?  )
First, I HAD the same problem as phantom77. Exactly the same problem. We live on the edge of their territory and they aren't interested in upgrading and installing RT's.
Second, I am paying $120 for the triple play bundle of: 20/20 internet, Digital tv, and digital phone (cali plan).
To be perfectly clear, I would have stayed with Frontier had it not been for them stalling on their service commitments from nearly two years ago to this area.
Good luck to you,
I have alot of speedy downloading to get to!
--
The weekend is here, grab a can of beer! | |
| | | | | | | | | | iansltx
join:2007-02-19
Fredericksburg, TX
 ·Comcast
·Qwest.net
 ·magicjack.com
 ·Sprint Mobile Broa..
| Umm, what point are you trying to make, spewak? You live in an area serviced by FiOS. Awesome. Most of us don't, and it sounds like in some cases Frontier does a decent job with their service where you can't get FiOS. Roadrunner does a better job in some areas, worse in others. It's downright silly to say you have "one up" on someone else because you live where there is FiOS, and thus have it, and they don't.
I'd pay for the 2020 FiOS tier if it was around here. Maybe even more. But the fastest internet in this neck of the woods is 15/2 RR business or 12/1 WS business. Or for residential tiers, 8/768 RR or 12/768 WS. No wait, I'm outside of town so 2/512 would be $100 a month for me.
As I said, I'd get FiOS if I could, but it'll be ~2015 before that happens. | |
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guypd
join:2008-05-08
Silver Springs, NY | Very happy I am very happy with the service that we are getting. We aren't getting the full speed, because of the distance from the office, but overall, it is quite satisfactory.
The deal that Frontier offered us, to switch, can't be beat, either. | |
| |
guypd
join:2008-05-08
Silver Springs, NY | No longer very happy After finding out that whenever we have wet weather, we are going to be struggling to keep our connection, I am no longer pleased with this service. | |
|
GNM
@frontiernet.net
| Frontiernet in Elk Grove, California I have had Frontier-net in the Elk Grove, California area for approximately 5 years. I pay $29.99 per month plus all of the taxes for a DSL line that was originally rated at 1mb down and 128k up. I generally get around 3 mb download an 350k up. The system has been very stable for about the past 4 years. I did have some problems when I first got the service but it was cleared up by the company quickly. I'm in a rural area and no cable is available where I live. The only other choice AFAIK would be satellite and those are rather pricey.
Although I seldom call them, I've never have any problem reaching the technical support line. Sometimes you have to wait 5 minutes or so but I can't complain about that.
The only strange thing is that they keep wanting to raise the price to $39.99 a month until I call them and agree to take the service for another year. Then they leave the price at $29.99. Go figure. | |
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Mazakman
join:2001-06-24
Webster, NY | Have I mentioned ? Have I mentioned that I am very happy to be back on Roadrunner ? | |
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guypd
join:2008-05-08
Silver Springs, NY | Re: Have I mentioned ? I think we are contemplating going back to Road Runner, also. | |
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