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Review by isp10002 
member for 238 days, 175 visits, last login: 1 days ago
updated 1 days ago
 Burbank,Wayne,OH
 $40 per month- (12 month contract)
 about 7 days "Consistent fast speeds" "Nothing so far." "Great service, frontier needs to work on getting faster speeds"
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(ratings above consensus)
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I got this installed a few days ago, we got the highest package we could get 3 Mbps down 768k up, speeds are very consistent I'm getting 2.5 mbps down and . 5 up all the time, fast speeds, but I wish I could get something a little faster but 3 Mbps Is fine I play Xbox live and rarely have lag, but I wish I could get faster speeds buy 3 Mbps will have to do.
Update 1 week later
So far frontier is doing great, but I'm getting 2.5 mbps down and . 6 upload out of the 3mbps down and 768k up. I play Minecraft and Xbox and have no lag, I plan on staying with frontier for a long time in till cable comes to my area. I can stream 720p videos with no buffering and 1080p with little buffering.
Update 1 Month later:
Still rock solid service, but i did notice something yestorday, It was raining heavily yestorday and i notice my xbox was lagging a bit, i do a speed test download and upload are fine, but ping is 105+ ms when is is usally below 75, hopefully it doesnt do this all the time or i will make frontier do something about it. I hope its not because of a waterlogged dsl line or bridge tap. But anyways still great service so far, The only thing that makes me mad is when a family member is streaming netflix when im playing xbox, then one of us has to get off. I hope to see a upgrade in another year or 2, Maybe they will get bonded out here or move us to a closer hub. But everything is great, Hopefully it stays like that.
May 18th:
Still rock soild service.
June 18th:
Nothing has changed.
Attachments:
Comments:
 | | Terrible service! My father who is 75 just moved into a retirement community where Frontier is the only provider of internet/tv/phone service. He has waited over two weeks for a technician to come turn on his service only to get an automated call at the end of today to say they aren't going to make the appointment. I tried to call the number only to get a rude customer service rep to say he'll have to reshedule. Frontier has represented themselves very poorly. They missedare their appointment and the customer service rep stated their appointment times are a ot committments they just try to make the times. I have never experience such poor service. If we had a choice we would not use Frontier. Terrible!! Awful!! | |
| | | My father who is 75 just moved into a retirement community where Frontier is the only provider of internet/tv/phone service. He has waited over two weeks for a technician to come turn on his service only to get an automated call at the end of today to say they aren't going to make the appointment. I tried to call the number only to get a rude customer service rep to say he'll have to reshedule. Frontier has represented themselves very poorly. They missedare their appointment and the customer service rep stated their appointment times are a ot committments they just try to make the times. I have never experience such poor service. If we had a choice we would not use Frontier. Terrible!! Awful!! | |
| | | When we first switched to frontier, it took them 2 weeks to get our service turned on. The kept coming out and "flipping a switch" and nothing worked. After 4 visits we finally got them to come in a fix the outlets to get our service to work. When we moved we explained what had occurred during the initial install and asked that a technician come in and make sure everything was ok before they left. They refused and told us it wouldn't be necessary, so after 3 more "switch flipping" visits they told us they would come in a do the outlets again. But the technician took it upon himself to decide it wasn't unnecessary. And guess what? We still don't have internet. It has ow been 3 weeks and have another schedule today to get our service activated. What really makes me mad is that frontier is our ONLY choice for internet otherwise I would have been rid of those worthless idiots. We spoke two TWO supervisors now and were promised someone would come in. If they do not I will be in there office in Bloomington and making a scene. I am starting to wonder if they recruit their staff at the special Olympics. | |
| | | | Re: Worst service ever What do you mean by "flipping a switch" where? on the nid? | |
| | | | | Re: Worst service ever I don't know. That's what they said on the . That they just had to flip a switch and didn't have to ever come in the apartment. | |
| | | | | | Re: Worst service ever I feel so lucky to have good service, i can stream hd videos without buffering,the choices around here are century link or frontier and the highest they can provide is 3 mbps. | |
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| | | | there is no switch to flip. the rep has to go to the central office and loop the line through the dsl equipment or if it is a remote changed the port to one with dsl or dial tone and dsl on it. there is no switch to flip | |
| | | | | | Re: Worst service ever That's not true...there's is a switch.
I signed up for DSL Lite and had it for 4 years then switched to DSL Max over the phone Frontier had to send me a new modem. Once installed I ran a speedtest and it was the same old speed, lite version, I called they sent a "tech" out. The tech called the office, they flipped the switch and it worked.
Now 2 months later, it's back to 0.77 Mbps!
I called again, this time she tried to sell me an "Upgrade" for $10 a month...Frontier Communication are lairs
I'm going to check out a hotspot. | |
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| | | did you have a self install or did you pay for a full install? self install means it is good to the nid on the side of the house, full install is good to the jack... so it matters what you got. | |
| | | | | Re: Worst service ever Ha i dont get how peoples wiring is so bad. My wiring was installed by gte 12+ years ago or more probally. | |
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 Review by darthfadar
member for 11.8 years, 2087 visits, last login: 1 days ago
lodged 5 days ago
- Mcminnville,Yamhill,OR
- $39 per month
- about 7 days
- "Fast, stable"
- "Haven't found any bad, yet"
- "Better value than Comcast"
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Got Frontier FIOS, today. Tech was on time, polite & answered all my questions. All hardware was installed & running with an hour & half.
Tech then helped setup wireless configuration & verified all devices we running on the network.
Speeds are great. No latency & the price is half of what Comcast offered.
Good to go!
Comments:
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Review by csmith
(review was emailed from domain computertechnologiesllc.com)
lodged 21 days ago
- Concho,Apache,AZ
- Contract price not specified.
| Pre Sales information:
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I don't know how I could possibly hate a ISP any more than I hate Frontier!
I not only am forced to have Frontier DSL at my residence... and pay for two DSL lines because they just can't provide me with enough speed to browse
the internet AND stream netflix or any other media outlet at the same time.
Also, I am in IT as a Managed Services Provider. I have problems with EVERY
SINGLE client that uses Frontier! I am not joking or exxagerating! Their service is abysmal! There have been several times that I have noticed ALL of
our customers in a geographic location lose their internet... only to call
Frontier and have them deny they are experiencing any outage in the area.
Every time without exception, I will remain on the call long enough for the
"outage notification" to reach their call center staff... usually after at
least 30 minutes of a whole section of NE Arizona being out... completely.
.. before their own engineers even know it! Sad,
If I had ANY other choice... I would happily tell them to stick it! I may have found a new Wi-Power provider that I will happily be moving to, without
a single second of care regarding the cost!
Frontier HAS to be the absolute WORST ISP out there. I simply cannot understand how they remain in business outside of their corner on the rural market.
Maddening!
Comments:
 spewakR.I.P DadkinsPremium
join:2001-08-07
Elk Grove, CA
kudos:1 | The absolute worst.. I wholeheartedly agree with your post. Frontier is the worst. | |
| | | | Re: The absolute worst.. I'll agree with that. I've got to deal with Frontier in Middletown NY. Their speeds are abysmal and their tech support is poor at best. | |
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| |  Former employee
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| | | | Re: Former employee it's 2013 (for me) I have had MIGRAINE headaches dealing with Frontiers CSR's one after another the list is LONG.. I FINALLY got of a supervisor & email address & asked for a copy of my original contract.. she said she would email me a copy of it.. NEVER got it! Another Rep gave me a reasonable credit.. & stayed on the phone while my bank transferred money to Frontiers online bill pay system.. It NEVER showed it as being paid.. Fortunately I have documentation for evry Rep I spoke with, their name's, which state they are located in & the conversation we had.. I have reference #'s, confirm#'s for my online billing (THAT THEY HAVE NO RECORD OF RECEIVING) I finally said to hell with it! DISCONNECT ME! I DONT CARE ABOUT THE CANCELLATION FEE!!! FUNNY, I am still getting monthly bills LOL for service I dont have at the price my contract was when I signed up! LMBO! This is June 12 2013 the end of my yearly contract... Got a bill for $400.00 just yesterday Lol Has anyone ever read the fine print in the contract/penalty etc etc? Toward the end, It says: in laymen terms that Frontier would rather settle your account issues than going to court.. REALLY? OTFLMBO I pointed that out to them & got transferred to someone else who said they were looking into it.. OMG! DAM they are good at passing the buck&avoiding the customer! U think they will avoid sending my account to collections? I DONT CARE! I'll pay it off in increments (something FRONTIER said they would do).. a 'deferred payment plan') But later said, sorry you dont qualify for that! Ha Ha Ha ADIOS FRONTIER!! EVERYTHING I have documented would drive someone INSANE! No more headaches though.. YAY ME!!!
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| | | | | Re: Former employee Yep that sounds like frontier. I would get so many calls bout that too. The process of any credit over 100 goes to a vp who then approves/disapproves-is how the process works. In my personal opinion-I know u r tired of calling back in-but if u have documentation of never signing a contract-they have to waive it. I did it many times for people. Good luck to you! Being fired is a "blessing in disguise"-I'm home with my children and my hubby-very happy. | |
| | | | | | Re: Former employee Good for you! I'm glad that you are happy & have a clear conscience.. no, I'm not going to communicate with them any longer.. Iv ben battling Frontier w them for way too long...I took enough of my time to investigate their devious practices..have already talked to a supervisor that gave me a reasonable credit he confirmed that he got my payment from my bank while he stayed on the phone with me, he gave me a confirmation number and his email..Unfortunately my next billing didnt list this credit, neither did the next billing period, plus I got late charges for 3 months..I emailed this supervisor & he never emailed me back.. I had to laugh at the whole thing or continue to have Migraine headaches.. | |
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| | | A Supervisor in Florida (Ilive In WA State) gave me a reasonable credit to my account & stayed on the line while I cald my bank so I could pay online.. he said it went through asked if I was happy with that credit & gave me his email address.. when the bill came (NO CREDIT) plus late charges for 3 months..I cald & asked any of the rep'sif they could get ahold of him &they said that they emailed him & NO RESPONSE..Icancelled my service..I dont care about the cancellation charges..I talked to every rep in the U.S. and 1 in South America..get this.. I received in the mail a letter saying I am late on my bill.. it wasnt even a Frontier billing statement a letter unsigned..AND even after FRONTIER & I agreed to OPT OUT of paper statements for online billing BECAUSE it would be less costly..IM DONE w/FRONTIER! GOOD RIDDENCE! | |
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| | to csmith in concho hello, i just bought a lot in a subdivision in concho and your review of frontier made me ill. the broadband max option they offer is poor too? do you have an opinion of the broadband blue cell tower internet ? are there any improvements expected in the area you may be familiar with?, thank you | |
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Review by davidwi2
member for 34 days, 0 visits, last login: 34 days ago
updated 34 days ago
- Bahama,Durham,NC
- Contract price not specified.
 Allegiance Telecom- "DSL - 4 miles from Remote Terminal"
- "Continued support"
- "I'm being strong-armed into buying satellite"
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Lost my DSL signal after 5 years of satisfactory service. Called tech support. They said they generated a ticket and it would be repaired within 2 business days. After 3 business days, services was not repaired.
I was told that I was out of range of their remote terminal and did not qualify for DSL. This is after receiving it for the last 5 years with 750kbps to 1mbps, mostly 1mbps.
They said I would have to subscribe to their satellite service but it would cost more.
I talked to the technical supervisor and he told me that he could not believe I received DSL so far from the remote (4 miles, according to him).
How can I get it for 5 years and now all of a sudden it is technologically impossible?
Comments:
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Review by skidmarks
member for 42 days, 2 visits, last login: 40 days ago
lodged 42 days ago
- Unityville,Lycoming,PA
- $115 per month
- (24 month contract)
- about 10 days
- "They try to fix issues"
- "Poor Service for the cost"
- "No choice when they are the only name in the game"
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Have the 6M down plan. Modem is set to 3.7M so the best that can happen is 3.7. Unfortunately I have never seen speeds out of the 2M down range since I started the service. Was talked into the "free" second connect line (was told it would be bonded). Its not. So I have a dry pair that I attempted to bridge with some equipment that I own with my primary DSL. The speeds are SO poor I could not bridge them to improve my situation. As soon the as sun goes down my 2M speed drops to anywhere from .2 to .5 M down! Ping rates day or night are awful... 200 to 800ms from the first hop out from my house. Frontier is not interested in hearing the word latency or Ping rates. They ignore you when you start to try and discuss these numbers. I have had 20 trouble tickets cleared over a 3 month period... The local Telco guys told me it was a congested area, the frontier customer support said it was not. Finally customer support has my area listed in the congested area (no help with getting the speeds that we pay for, but at least it is a small victory that they admit it to be a congested area now).
The connection reliability is fine... but the speeds are not what I pay for nd most nights I could get out my 56K modem and achieve better speeds!
Guess the bottom line is I live in the sticks, frontier is the only name in the game. In my opinion they are not going to put money into remote locations to improve service, but still bill you at a extremely high rate for the crappy service (speeds). The local Telco guys are great, but obviously they don't write the checks to pay for upgrades...
Comments:
spewakR.I.P DadkinsPremium
join:2001-08-07
Elk Grove, CA
kudos:1 | Sticks? I live in a city, but was on the edge of their service area. Could not get anything above 3megs. They wouldn't do anything about it and probably still haven't. Thank goodness for Fiber. Dropped stinkin' Frontier in a heartbeat. | |
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 Review by OSIU
member for 9.6 years, 1315 visits, last login: a few hours ago
updated 43 days ago
- Medina,Medina,OH
- $35 per month
- Verizon
- "?"
- "Good luck with support and trying to get someone to fix it if you have a problem."
- "Beats satellite"
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Update 5/7/13:
Well, Armstrong Zoom has been pretty solid and no complaints here. More speed for the same money....... Good bye Frontier!
Update 4/17/13:
Finally fixed after a week! Gave me a new Netgear 7500 DSL modem/ gateway. Going to give cable a try and will cancel the weakest link.
Update 4/15/13:
Internet went down Wednesday morning (4/10) around 7 AM (I was using it at the time). Called support and they said they would have it fixed by 5 PM 4/11. Apparently there was an issue in the DSLAM and nothing wrong with my equipment. Morning of 4/11 arrived and they called and left a voicemail indicating they were running a little behind and would have it fixed by 5 PM 4/12. Called support around 5:30 PM 4/12 and they escalated it and it would be fixed 4/13. Called 7:30 PM 4/13 and now they weren't giving me an ETA of fixing. I said okay and promptly scheduled an cable internet hookup on Friday 4/19. Goodbye Frontier. Mismanagement into bankruptcy anyone?
*************************************************************************************This is my review of Frontier DSL after the transition from Verizon. See »Review of Verizon Online DSL by OSIU for my Verizon DSL review.
Speed (3/?) stayed the same and service has been consistent without any outages that I have noticed.
Frontier has cooked up some new packages and prices since the switch from Verizon. I was also notified that my area had been updated with the ADSL2+ technology and they are offering 6M and 12 M plans in my area, which are certainly under consideration as well. I am in the process of evaluating them and making a change. An edit will appear when I finally decide which way to go.
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Review by Terroriffic
member for 47 days, 0 visits, last login: 47 days ago
updated 47 days ago
- Houlka,Chickasaw,MS
- $60 per month
- "Best option where I live."
- "Not nearly the connection I'm paying for."
- "Disappointment all around."
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I've been getting DSL from Frontier in Houlka, MS for about 3 years now, started as a 1Mbps down/128k Up then a while back they upped it to 2.5 down/256k up and I was really happy with that for a while.(In comparison to the satellite we used to have)
However, For a couple of months now, I've had constant trouble with huge decreases in speed and even frequent disconnects on some days. I've called Support and technicians have come multiple times, still with no improvement.
When everything is okay my ping stays around 105ms, which i feel should be faster anyway, but as of late it's been upwards of 200-300ms with huge amounts of jitter while download speed has been more than halved.
It's absolutely dreadful and the techs and support reps seem to have no idea why it happens :/
Hope to see something resolved soon.
Picture below of my speedtest from just before writing this.
»www.speedtest.net/result/2686244524.png
Comments:
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Review by (hidden by request)
(review was emailed from domain msn.com)
lodged 48 days ago
- Hillsboro,Washington,OR
- Contract price not specified.
- Verizon
- "Sometimes the tec. rep has nice voice"
- "See star ratings"
- "Money thrown a way"
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Frontier DSL connection in our NE Brogden St neighborhood is like tired old
wet dog in a freezing night. Old dial up modem is sometimes faster then t
heir DSL. Same goes with Frontier customer service. If you enjoy mental torture, just call them.
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 Review by Blackbird
member for 8.4 years, 2660 visits, last login: a few hours ago
updated 49 days ago
- Fort Wayne,Allen,IN
- $15 per month
| Pre Sales information:
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This service started out with Verizon several years ago (hence my installation reviews partly reflect Verizon's earlier stewardship), and was bought up a couple of years ago by Frontier. DSL and POTS under Frontier have remained mostly on a par with the previous Verizon level - that is, fairly good, although there seem to be occasional spells when the Frontier DSL system goes into a deaf/dumb mode for minutes at a time when I'm trying to access sites on the Internet, even though the modem shows things supposedly being OK. Also, there are unrelated sporadic problems with POTS heavy line noise/static (caused by cracks in the aging copper) that interfere with the phone service, but not the DSL running at a higher frequency. The copper lines to this area are old and poorly maintained (dating back to Verizon's ownership, when little physical line maintenance was done - now those chickens are coming home to roost under Frontier's ownership, after strong winds or heavy rains).
The service still remains priced at $14.95/mo "for life," as originally contracted with Verizon.
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Review by William
member for 3.1 years, 1305 visits, last login: 2 days ago
updated 49 days ago
- Washougal,Clark,WA
- $30 per month
- about 7 days
- "No complaints"
- "Nothing so far"
- "Reliable, fast, no lag"
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As an satellite user, was quite skeptical about Frontier was even really available here, my location is over 10 miles from the nearest town, there is a remote terminal about 2 miles down the road. Had Frontier DSL since 02-23-12 and took about a week for the install, using the Westell 7500 modem/router, all in all quite happy with the service.
Started with 3 Mbps down and 768K up, see speeds of ~ 3 Mbps down and ~ 1 Mbps up, don't recall exact date upload speed increased to 1 Mbps from 768. Have yet to contact Frontier for support, been over a year now. Pings generally stay below 50 ms, all hours of the day, do spike every now and then, higher pings don't bother me, coming from satellite, not an online gamer.
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