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Review by StarFish267 See Profile

  • Location: Keller, Tarrant, TX, USA
  • Cost: $64 per month (24 month contract)
  • Install: about 6 days
N/A
Lie, Cheat, Steal.
IF ANOTHER PROVIDER IS AVAILABLE GO THAT DIRECTION.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

10/27/18
After months and months of repair this is where we are:
»[DSL Speed test: 3.27/0.72 37 ms]
»/speed ··· 3507.png

9/5/18
still not get 15mbps
»www.speedtest.net/result ··· 6674.png
just been to busy to fool with it any more.

2/7/18
Tech came found bad old corroded cable replaced, back to 4mbps down .75 up max due to loop maybe he crossed tip and ring cause now when pots rings "cause they don't offer
dry loop" and old number getting calls from deceased mans Dr. bills I am getting drops
from the 54 volts, not an I.W. issue cause it's home run only 1 cat5 1 jack strait to the nid, have the filter on, unless the filter when bad. Otherwise working to check email and do basic things until we move to fttp neighborhood preferably att.

---

1.24.18
unless all of Fort Worth is down, this is beyond unacceptable:
»www.speedtest.net/result ··· 0323.png I cannot get any work done like this.
vs all day yesterday was no sync at all. This copper plant and the cards in the dslam all need to be cleaned up.

Update 12/14/17
They got faster speed internet over a wet string than I have with Frontier here;
»www.bbc.com/news/technol ··· 42338067

Update 7/30/17

COPPER IS JUNK FIBER NOT AVAILABLE;

One of the employees of Frontier has slammed my no contract account that hardly works to get any connection with a 2 year contract. No way, that's why I didn't choose the One Source 4G Wi Max because I didn't want a contract.

IF YOU HAVE OTHER CHOICE IN PROVIDER, TAKE IT FRONTIER IS NOT WORTH THE HASSLES!!!

Update 7/12/17

What a waste of time and money. With less than 1 mbps I am back to using my 4g hotspot
on my cell phone to get any work done.
»[DSL Speed test: 0.22/0.13 437 ms]
»/speed ··· 0836.png

Now I know why Verizon said no service @ my address, but Frontier happy to sell subpar service to my address that is obviously not serviceable to take my money.

please Google Fiber contact me and I will give you details of my all copper neighborhood you can do a buildout in.

Update 6/12/17
Have $120 credit on account and am disconnected for non payment although the
account has a positive balance. This is the worst company on this planet.
If they can't get it fixed "already made over 15 calls." am just going to switch to one source.
----------------------------------
Less than 12 hours of service and already having issues.
took 2 days to install, signed up for 15mbps package and only getting 5888 downstream right now. So far am not happy, this better get better cause if it gets any worse they can come take it back.

So we are at the end of the line and this is the fastest speed available due to loop length.
Go figure we are in one of the last neighborhoods that haven't been upgraded to fiber.

Then they have the nerve to send me a $600 bill, omg this is the worst company on earth do not do business with them as your ISP if you have a choice for another company take it.
Avoid Frontier!!!

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member for 18.3 years, 1061 visits, last login: 3.5 years ago
updated 5.4 years ago


JSargeSter
Premium Member
join:2016-10-09
Avon Park, FL

5 recommendations

JSargeSter

Premium Member

Your review

Im assuming you were sold on the 7.1-15 plan, and ended up stuck on the 3.1-7 tier.

My line also syncs at 5888 while being on this tier. Have you posted your line stats in the frontier forums so we can take a look at what your working with?

Review by usery See Profile

  • Location: Edmonds, Snohomish, WA, USA
  • Cost: $50 per month
better than Comcast
Service reliability, support, honesty, value
heading towards death-watch, but alternatives suck
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

$50/mo. for 50/50 is barely fair value ... but it's what local market will bear. Support quality markedly degraded over past few years - layers of b'sh!t, misdirection and incompetence creeping in.

Comcast deplorable in same local area.

member for 21.1 years, 72 visits, last login: 305 days ago
lodged 5.4 years ago







Review by fcfoxtrot See Profile

  • Location: Sandy Creek, Oswego, NY, USA
  • Cost: $68 per month (24 month contract)
  • Install: about 7 days
  • No Cap
Connection was generally reliable (until it wasn't)
Anyone you talk to on the phone is clueless
Avoid if you have any other option.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Have had Frontier for 10 years without too many issues besides DSL in general being slow until recently.

Have had 26/1 ADSL2+ on a fastpath connection for over 8 years now. Being 200 yards from the DSLAM meant we have always had the 'best' connection you could get from DSL at home. After talking to a tech for our business connection a few miles away, he mentioned there were some speed improvements that could be done (I complained about upload speed being terrible) and he urged us to call.

The next day talked to someone on the phone, and got a tech visit scheduled. Or so we thought. The day of the appointment comes around and no one shows up after having to stay home for half the day. I called in to see what the problem was and was told I don't have an account with them anymore, and that it was cancelled on the date I called in previously. Annoying, but it was corrected, and were given a new (random?) PPPOE address and password to use and another tech was sent out. The tech did some work at the DSLAM, and speeds were at at 26/3.7 which for a normal company, would have been end of story and a happy customer. But this is Frontier!

Two months later one night the connection speed randomly dropped to 6/768kbps. After another enlightening phone call, was informed I didn't have an account with them for the last two months (despite clearly having logged in and paid my bill online just a few days prior!) and that I actually had a $55 credit! After another 30 minutes on the phone, and being transferred, we were bumped back up to 22/1 and told this was the fastest in our area. After trying to explain to the person on the phone my prior speed. I gave up and agreed to let them send a tech out again!

This time the tech shows up at the house, and does a modem swap out, as well as some other things. Upon striking up a conversation (as it seemed strange to me) it turns out Frontier is switching to VDSL. This sounds great to me, I've had VDSL at temporary apartments while I'm working on a contract, and it tends to serviceable speed wise. Everything is hooked. I do the latency and speed tests and everything looks great. The tech mentions speeds will be increasing in the area soon. I confirm the 28/4 speed, and latency is good, and everyone is on their way.

Before the end of the day I noticed a massive latency increase. Prior latency to a game server I was connected to was 35, after this change it shot up to 90. To connect to a server a few hundred miles away. At this point I also noticed the connection seemed to running as an interleaved connection. This is where it truly gets amazing. I called back, and was told by the tech that latency is normal (was seeing 80 latency in their network, and 10 in the jump from them to the server), and that fastpath connections weren't a thing on VDSL, despite clearly having had perfectly fine latency for the first day! After trying to play rep roulette a few times, as I had to do that to initially get set on fastpath 8 years ago, I was told 4 different things, and had a tech dispatched to come look at it on the fourth call!

Well, if you guessed that no tech would show up, you'd be right, and if you guessed that my account got cancelled again, you'd be double right. A few days before this Spectrum became available on our road and I was thinking about switching so needless to say the one good thing Frontier did was help encourage me to switch over.

Also, the one time in the past we had an internet outage, their lead time on sending someone out was over a week and a half, so don't expect any kind of speedy response time if your connection goes down.

Do yourself a favor and save yourself a few days of headache, if you have any other option available, use that instead, this company is horrible.

member for 14.3 years, 16 visits, last login: 5.6 years ago
updated 5.6 years ago


Review by W7PSK See Profile

  • Location: Everett, Snohomish, WA, USA
  • Cost: $156 per month
  • Install: about 7 days
  • Telco party AT&T
Initial price
Increases rapidly, Clueless Techs and Customer service is the worst
DONT USE THEM. They are dishonest cheats. IVE CANCELLED
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Advertised price was 89, after two years (no contract) it jumped to 156. I lost total service twice. First time It took escallating to corporate to get it back on line and that took 3 days. 2nd time they kept saying for 24 hours on the phone it was a known area problem. Finally called and Tech said no known issues. Dont know what your talking about. Must be you. Maybe we can get to you in a week.

I cancelled and got back on Comcast in less than an hour with self install. I did that on June 22. I called today because I got a bill and they kept claiming I never called to cancel.

I hope this company goes bankrupt. Its no wonder they have Dozens of Law Suits against them.

member for 23.3 years, 2554 visits, last login: 208 days ago
updated 5.7 years ago


mt999999
join:2016-06-16
East Liverpool, OH

1 recommendation

mt999999

Member

Rate

So, you weren't on a contract, and after 2 YEARS, your rate went up, and you're upset? Sorry, that's how every cable co/Telco works. Nothing unusual there; that's a very normal price increase after promotions expire. Did you call to try to lower the rate?

W7PSK
Just Me
Premium Member
join:2000-12-04
Everett, WA

W7PSK

Premium Member

Re: Rate

Yup. No dice.
Thistool
join:2013-12-05
Auburn, WA

2 recommendations

Thistool

Member

Re: Rate

Huh ?? While there are a host of reasonable reason frontier stinks. What you've describe isn't much of those reasons. Outages happen and end of term prices go up. It will happen on your Comcast whenever your term expires. Voting with your wallet has always been the best recourse.

Review by denbush See Profile

  • Location: Johnson City, Blanco, TX, USA
  • Cost: $97 per month
Totally Useless
Connection reliability:
Tech Support:
Services:
Value for money:

Frontier just increased its prices $13 for its poor DSL service. Service is nothing better and there is no reason to increase prices for something that has steadily deteriorated. Time to dump the landline and DSL.

Before Frontier there was Verizon. Verizon DSL was the only high speed wired internet available in my rural area. I had at least 3 Mpbs down and frequently slightly higher. Upload was their basic 768 Kbps. However, once Frontier bought the Verizon properties, my download speeds dropped to barely over 1 Mbps. Up was closer to 384 Kbps. Called today to see about higher and was told 1.6Mbps was the highest download available. Certainly not a value since Frontier requires a voice line to have DSL.

member for 21.7 years, 227 visits, last login: 1.8 years ago
updated 5.7 years ago

bumpski
Premium Member
join:2015-09-13
Springville, PA

1 edit

bumpski

Premium Member

Frontier's provisioning is overly conservative

It's quite likely you had 3.7 Mbps provisioning and when Frontier took over they applied their standard overly conservative provisioning for your link of 1.5 Mbps, which of course you never actually achieve. In the past, when I had a 12,000 foot line I tried and tried to get Frontier to re-provision to 3.7 and they refused. DSL manufacturers say 3.7 should work at 12000 feet.
Frontier has forgotten that DSL hardware is capable of auto-negotiation of speeds and they could provision much higher and let the hardware figure out the best speed, but no.
Finally many older DSLAM's were fed by 4 T1 lines, that are only capable of 6 Mbps total, and these DSLAM's typically have 24 or 48 Ports (customer ties). So by using a slow provisioned speed Frontier hopes to avoid overloading the 6 Mbps T1 lines, but in my case they are overloaded anyway.
Another thing that appears to happen is provisioning battles, the home office will do one setting, and the field techs will override the setting. I suspect in some cases compensation may be involved in obtaining a higher than standard provisioning.
The DSLAM I am on, all ports are supposedly provisioned at 3.7 Mbps, but my performance monitoring indicates, somehow, one or two of the 40 or so customers on this DSLAM can consume all the bandwidth of the T1 lines. It seems to mostly happen when live GOLF streams are on, the timing is amazing. I suspect one or two customers have two lines and they have cobbled together a "bonded" setup giving them double the bandwidth, possibly 2*3.7 or 7.4 Mbps, oops, but there's only 6 Mbps available for everyone to share.
Finally remarkably even these older DSLAM's have an unused Gigabit Ethernet port to which a Total Access 1100F Gigabit Ethernet to Gigabit fiber module can be attached; the module is available for $250! So the same DSLAM that was limited to 6 Mbps could also share a Gigabit of data with the 24 or 48 users. Hmmm.
So you could put in a work ticket saying your internet is very SLOW and when the tech shows up, and everything tests out OK, you could try and talk the tech into a faster provisioning, they might do it. The techs and home office disagree about what the right setting is!
Good Luck!
ttisch
Premium Member
join:2006-07-12
Saratoga, CA

ttisch

Premium Member

Frontier DSL

Denbush explanation tracks our experience with Frontier. 6 AM on a Saturday morning, 5 Mbps DSL down, .5 Mbps up. Try to watch a football game - about 30% of the time, the system is hung up, just a spinning circle. Recently took them 2 days to fix an outage caused by a central office single failed card that disconnected 24 customers from BOTH dial tone and DSL. The problem is we are a small, relatively isolated, rural community with no good alternatives.

Review by cralt See Profile

  • Location: Harwinton, Litchfield, CT, USA
  • Cost: $20 per month
  • Install: about 2 days
Seems to be reliable. No primetime slowdown. I think Im the only customer.
Their billing is a mess. Starting to think the mistakes a done on purpose .
Canceled service.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

The whole state is not all vDSL "U-verse". My town is still SNET-era ADSL. I had this same exact service in 2001.
The speeds are consistent and the techs did a good job installing it. Great signal. They ran a new cat5 drop, new nid, new cat5 in to the modem. My SN Margin is 28db and my attenuation is 14.

Ordered and was sold 6/1 but they are saying now my RT only does 3/512K.They gave me a free month for my trouble but wont make a price adjustment.
I was sold 6/1 and am billed for "Max" ("Pro" is 3m but the same price) but am only provisioned for 3m/512k. Customer service is iffy on what is actually offered here and wont do anything to try and fix it. I emailed the GM but got no reply. I would like a solid answer on what is actually offered here. 6meg would keep me as a customer.

I was charged 149.99 for my "FREE installation". I had to call to get that fixed and it was.

UPDATE 7/14/15
After many emails and phone calls I finally got connected with a rep in Deland,FL who knew how to get this done. She found a way to get me 6Meg and now I have 6/512K. For 29.99 I feel this is a good value and am a happy customer now.
The service has been rock solid since install.

UPDATE: 6/28/16
Was very happy with the service. Never an issue with the line. But out of the blue they canceled my promo rate and after many calls they refused to fix it. So I canceled the service. I have better things to do then to argue with them on the phone and I am not paying 39.99 for old adsl service. So much for that 3 year price guarantee.

UPDATE: 12/6/16
They started offering a new deal here in CT. DSL MAX for $19.99
Ordered and they set it up SIK. Had a tech reactivate it at the poll and 2 days later I had 6m/768K. Used my own modem. Same good levels I had before and same good reliability. I waited until I get my 1st bill until I wrote this review because that was a challenge last time around. Pill showed up and its CORRECT. All good here.

Update: 5/1/18.
After constantly having to call every other month to get my bill fixed I canceled. How such a big company keep screwing up something so simple? Shame because the service was actually reliable. Just not worth having to constantly call them over the bill. Maybe they think I would just give up and just pay more? I am done with them.

member for 13.2 years, 2307 visits, last login: 1.4 years ago
updated 5.8 years ago

IanLee
join:2014-11-24
Woodland, WA

1 recommendation

IanLee

Member

Frontier doesn't care...

When it comes to DSL, Frontier is definitely at the bottom of the barrel. Bandwidth throttling happens daily, servers are overloaded, we pay more for something that is worse than it was a few years ago, the list goes on.

In towns and rural areas that are still stuck with legacy ADSL, which is what I have, we're truly doing our best with what we can to get what we pay for. But all these companies can do is take our money and run away with it.

I've made enough complaints on Customer Support to know that it's mostly useless. Local techs do what they can with what little they have. Time and time again my connection "magically" speeds up when a technician visits, only to have it drop to sub-par dial-up speeds just days afterwards.

These companies have monopolies in this country and they're killing our internet as a result. Rural areas have it the worst.
Gutshot
join:2015-05-01

1 recommendation

Gutshot

Member

More of the same from Frontier....

It's the exact same here in NE PA where I live. The site and the people I spoke with on the phone to order said 6 down and 1 up for my address. After service is up and running come to find out the connection is restricted to 3 down and 1 up. I am lucky to get 2 down on most days. Evenings and weekends are horrible. Service is congested and overloaded. Latency goes over 300-400ms with jitter reaching 50-60ms. If I had any other choice of an ISP in this area I would leave Frontier in a second.

cowboyro
Premium Member
join:2000-10-11
CT

cowboyro

Premium Member

Lousy

I have them and not by choice - they purchased the landlines in CT and the ATT Uverse customers.
They screwed up my billing big time. At some point I got charged for the previous bill plus the current bill although they showed the payment made through THEIR OWN system as received. Two CS calls and one month later, after they said they would refund me and they didn't, I put a dispute with my credit card company and the CC agreed with me.
Today I called to get a replacement remote. One CS chat rep put the order in, just to follow up with an email about 30min later apologizing that the process had changed and I had to call it - which I did. The call took 27:53 as recorded by my phone, with no wait time other than maybe 30sec through menus. The CS rep seemed like he was at the end of a 48h shift, unable to find my account by phone or address and asking irrelevant and redundant questions (asked for my modem's serial# - HELLLOOOO!!! - I need a remote!!!!). *THE* worst CS experience ever. At least they gave me a promo discount few weeks ago when I was out of service and that makes it the cheapest and best bang for the buck for the time being. But once that promo expires I'm out...

mt999999
join:2016-06-16
East Liverpool, OH

1 recommendation

mt999999

Member

Price

Most of CT is cheaper than other Frontier states. A basic measured rate line can be had as low as $13, and that includes the federal line access "EUAR" tax.

In most areas, I can bundle internet and phone - any phone service - and lower the cost of the internet to $19.99 per month with a 3 year price lock - no term fee.

Review by pnolte See Profile

  • Location: Chino, San Bernardino, CA, USA
  • Cost: $255 per month
  • No Cap
nothing is good
everything is bad
Their service sucks
Connection reliability:
Tech Support:
Services:
Value for money:

OK Frontier finally convinced me to cancel my service. I was one of the first to get Verizon FiOS in the State. The service and support were great. When Verizon sold to Frontier is was down hill. My rates went up and my last bill was over 255 a month. Most of the functions on the Frontier hacked Verizon boxes never worked again. Voicemail on my computer only worked when I called and complained. That would last a day or so. Speeds would drop to DSL speeds and support would do something on their end that broke the connection for days. Support would never open a trouble ticket because "everyone is having that issue, not just you. We don't open tickets for problems everyone has." I now have Spectrum. I will miss the upload speeds and the whole house DVR, but Spectrum is giving me everything else that I was getting from Frontier for 70 dollars less a month. For 800 dollars a year, I can live without a few things.

Now that Verizon sold our account to Frontier everything about the company is bad. I had two visits by support so far and expecting a third. Internet has been a problem, TV has been a problem and there is not phone service. How can someone take the perfect FiOS service I had with Verizon and totally destroy it in one weeks time.



member for 24.4 years, 4000 visits, last login: 14 days ago
updated 6 years ago


J Morsles
@spcsdns.net

2 recommendations

J Morsles

Anon

Ignoring the client request

Frontier is a bad company. The customer service department and the the technical support is horrible. I don't have service the last four days I'm waiting. This is the worst company ever to deal with.

SterlingArch
@att.net

1 recommendation

SterlingArch

Anon

Re: Ignoring the client request

In the Southern CT area, thanks to Frontier I've gone entire weekends without telephone service, and the internet service at times barely stays connected long enough to do anything. They've been offering me an "upgrade" to 756kbs for $19.99 a month with a cap, which is actually a DOWNGRADE from the 1.5mbps which I already have now. How do you even offer 756kbs and call it high speed with a straight face in 2016? This is embarrassing. And there's no plans to upgrade in the future, and Frontier is even planning to block the CT gigabit project (which is a pipe dream and will probably never be built), saying it's up to the private sector to do it. They private sector has FAILED.

Please, for the love of god, Google Fiber rescue me!
d21mike
join:2016-04-04
Torrance, CA

1 recommendation

d21mike

Member

The Tech Support is a joke.

I have called Tech Support a few times. They are clueless about the transition from Verizon FIOS. My guess is they are simply kept in the dark. They have NO IDEA when the transition will be complete. And they can do nothing until that happens.

11 days and counting.

Nothing
@rr.com

1 recommendation

Nothing

Anon

Change Over

Do people really think that a merger/buyout this size will go on without any problems????? FTR took over 3million accounts! Many were transferred without a problem and then you'll have those who have problems. It's life and how things work. You have a 50/50 chance of something going wrong on a daily basis- including being hit by a car.

And who has a landline these days? Forced bundling at its finest.
d21mike
join:2016-04-04
Torrance, CA

d21mike

Member

Re: Change Over

No. But please tell us how long should we expect things to be out. 1 day? 1 week? 1 month? Please tell us how long we should wait for "It's life and how things work"? To me 1 day would be expected. 1 week is two long. But now we are 12 days. Almost 2 weeks. Please do not tell me that this is "how things work" in 2016.

Florida
@verizon.com

Florida

Anon

Frontier Farce

Without service for 5 days now. Everything is out. Customer Service Lies. Keep telling me they are on the way to my house. Total BS! Not only has no one shown up, no one has bothered to call and say they were going to miss the 5 appointments I had.

MasterChief
@verizon.com

MasterChief

Anon

Like a bad joke

This change from Verizon to Frontier is the equivalent of a mail order groom/bride. You get no information ahead of time of what your getting and when the date arrived it was the worse possible combination you could imagine.
Can't even use the services that I previously had for ten years that wait I'm still paying for!
How the hell could they screw this up in a weeks time?

UnhappyFIOS
@frontiernet.net

UnhappyFIOS

Anon

FIOS performance poor

[FrontierTech] What happens with other streaming services like youtube though?
[Me] They suck for the most part. Jitter is very high and it skips around a lot. Never used to be this way.
[FrontierTech] Jitter of 2ms is fine.
[Me] After your signal refresh my Internet light went solid green and I waited 5 minutes for the connection to restore. No connection so I rebooted my modem and got the Internet back up.
[Me] Would like to see less jitter.
[FrontierTech] Without being closer to the server that's impossible to get it beneath 1ms. What are you getting for your download speeds themselves?
[Me] Tests indicate 15.90 down, 5.94up, 81ms Latency and 2ms jitter.
[FrontierTech] In that case I would honestly look at the system itself. A lot of background processes running can cause audio to skip, your connection speed with us is fine.
[Me] Sec.. Running a test from elswhere...
[Me] Tests indicate the same results.
[Me] The tests also grade the overall results on other factors and give it an "F" for buffer bloat, and a "D" for quality.
[FrontierTech] Yeah that connection is fine.
[FrontierTech] Buffer float is like that for all ISPs because you are not using T1
[FrontierTech] Only T1 gets decent buffer floats.
[FrontierTech] It's not required for regular use.
[Me] Thats BLOAT not FLOAT.
[FrontierTech] Sorry I mistyped.
[Me] Bufferbloat is a phenomenon in packet-switched networks, in which excess buffering of packets causes high latency and packet delay variation (also known as jitter), as well as reducing the overall network throughput.
[FrontierTech] There is not a way to actively change that, twc and comcast also have buffer bloat but it's native to the system.
[Me] Generally a sign of over subscribing a network node. Well I can see we are not going to get anywhere. Thanks for your time. I'll tolerate it for now I guess. Very irritating that I spend over $100 a month for a connection that can't run one audio application on one computer.
[FrontierTech] Have a good day.
I hope that I provided you with a with a positive experience today. You may be receiving a brief survey to the email you provided me with after our
chat. The survey is intended to be about my interaction with you today. Again, my name is Drake, and if you feel I did a good job today, I would
greatly appreciate you providing me with a positive score on our survey.
Thank you for contacting Frontier's Live Chat support. Remember, we're here 24 hours a day, 7 days a week if you need any further support. Have a
wonderful day!

The operator has ended the chat. Thanks for contacting us.

beenfedupyrs
@frontiernet.net

1 recommendation

beenfedupyrs

Anon

my frontier dsl

how would you like to have a top speed of 1.13 on a good day?. Every year my contract expires I want to drop them but I have no other viable choice....it makes me sick. This area (upper midwest) will never get good speeds, fibre optics lines laid years ago.....and this is my high speed dsl....just bend over and spread 'em because that's all I'm going to get. I simply hate them...

Sparky
@frontiernet.net

Sparky

Anon

DSL is unusable at certain times. Bandwidth overload.

I get as high as 11.8 MBS at night from 11pm to 5pm and then as low as .25 MBS from 5 pm to 11pm when the majority of the customers are off work and school and want to use the DSL. This occurs every day but bright sunny days when the kids are forced to stop using all the bandwidth with their x boxes in favor of outdoor activities like baseball and mowing the lawn.
The system is overloaded as a result of being oversold and just cant keep up with the high demand during peak demand hours of 5PM to 11 PM..
What is high demand? The following narrative may explain.
Imagine getting home at 5 PM and taking a shower. All is well until someone else turns on the water in the other shower, junior flushes the toilet, Betty starts washing the the dishes and doing a load of wash, Mary starts washing the car and watering the lawn and the water pressure drops so low you barely have enough water to rinse off.

The Frontier system has been sold beyond it's ability to supply adequate speed during the hours of peak demand.
The company needs higher capacity equipment to handle the peak load between 5 PM and 11 PM and to provide the service promised 24 hours a day 7 days a week..Frontier needs to upgrade.

AMDUSER
Premium Member
join:2003-05-28
Earth,
ARRIS CM8200
ARRIS SB6183

AMDUSER

Premium Member

Re: DSL is unusable at certain times. Bandwidth overload.

said by Sparky :

Frontier needs to upgrade.

I agree 1000% with this statement.. most areas short of California, Florida, Texas, or Connecticut can not get faster than 24 Meg dsl. Largely due to lack of upgrades..

L and El
@rr.com

L and El

Anon

Re: DSL is unusable at certain times. Bandwidth overload.

They put what little funds they can spare into those 4 states and are ripping off customers in the other 24 states. Former employee here. Run away, quickly, run away!

Review by noSpam See Profile

  • Location: Long Beach, Los Angeles, CA, USA
  • Cost: $145 per month (24 month contract)
Stable connection
Sketch business practices, Expensive
Sadly, this is probably the better of two bad alternatives for in my area.
Pre Sales information:
Connection reliability:
Services:
Value for money:

Connection is OK, but dealing with company is painful.

TLDR Company obligates customers to provisions in a contract they are unwilling or unable to provide at time of sale.

Contract is nearing an end. Existing customers have to call to negotiate services. Decided on an upgrade to 150/150 for about same price as current. Of course, I have to press to get actual price (they exclude surcharges and taxes from quote). I asked for a copy of the contract so I can review it. Service Rep said I could look it up online with my confirmation #. Go online, look up confirmation number and no contract info. Call back, get another customer service who says they can't email me the contract. I ask to speak to a supervisor. Supervisor gets on the line, and I tell them, I am going to record the conversation (at this point its pretty sketchy). Supervisor says she prefers not to be recorded, and I explain that if they can record the conversation for quality control, so can I. She says a supervisor will call back. Still waiting.

Minor irritant: when I was using their supplied DNS I would get a Frontier communications branded search page, instead of my selected search engine. Problem stopped when I switched to a third-party DNS.

member for 6 years, driveby review (so far)
updated 6 years ago


mt999999
join:2016-06-16
East Liverpool, OH

2 recommendations

mt999999

Member

Frontier

No one at Frontier is able to quote taxes. The standard surcharges are the $1.99 for broadband, $6 for regional sports fee on everything above Custom Essentials TV, and $2.99 VoIP administration fee for digital phone. All of the state and locality taxes and fees are not visible to the phone rep, period. Honestly, I have AT&T, and they aren't able to quote any taxes either. In your area, anticipate $25-30 total of taxes and surcharges, but even that is a very rough estimate.

There is a new install system that started a little bit over a year ago where we can e-mail promotion and contract details at the click of a button per customer request, but this is ONLY for new installs on new customer pricing. There is no such possibility for prior existing customers or Verizon cut-overs. Other than new installs, the rest of the system is set in 1993, when the only concern was setting up a telephone line for customers. I handle escalated calls and OOP requests at Frontier; and I promise that this information is as accurate as possible, to the best of my knowledge.

Edit: typo
Thistool
join:2013-12-05
Auburn, WA

Thistool

Member

Cancel

Frontier is going bankrupt cancel and move on to Charter or Comcast. You will be better off and have service in the future.

Review by andyguy227 See Profile

  • Location: West Edmeston, Madison, NY, USA
  • Cost: $52 per month (24 month contract)
Reliable
They lowered my speed!
This company just wants your money for bad service.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

About a week ago, I was getting about 8mbps from the DSLAM, and 1 meg up (actual speed 6/.7, pretty good for rural NY) , but two weeks ago today, they lowered my speed for no apparent reason! I now get 3 down and less than half up! There is no apparent cause for this, the bill has not changed at all. I’ve struggled with this company in the past. They’ve supplied faulty modems, slowed us down before, and been unhelpful on my long conversations with technical support, only fixing issues temporarily enough to make you shut up. Then, we dropped our landline and got decent internet service since one and a half years ago, with no complaints. But now, they’ve lowered our speed again. That’s what we get for trusting this company, mediocre internet service in a time in which even my cell phone is faster than their DSL, and data rates in the US are increasing. Unfortunately, we’re stuck with them. No other providers are here, and I burn through data like no tomorrow on my home connection, so getting a capped connection isn’t an option. After two weeks of calling technical support about this problem (technical support also plays loud, obnoxious, low quality music to discourage you from hanging on to the line), I’ve had it with this company. However, I cannot get rid of them. So, in conclusion, I offer this advice: run as fast as you can from frontier if you have the option. Otherwise, they will make you hate them with a passion you never thought you’d have, unless you’d like to have your connection slowed when you have your back turned.

UPDATE: today they raised my speed again. Raising them up one point, as a company should give notice before they change your speed.

member for 6.1 years, 3 visits, last login: 6 years ago
updated 6.1 years ago


Anon46045
@173.87.209.x

Anon46045

Anon

same story here in rural NW IL

Painfully slow speeds buffering...constantly dropping out...have been paying for high speed for several years...they take our $$ but we have never had high speed. I call...they tweak it...may improve temporarily, but it always goes back to substandard painfully slow crap internet. They have us over a barrel...we have no other choices. Aggravating and infuriating and as soon as we find a viable alternative we are dropping this garbage internet. We are a homeschool family and decent internet access is kind of critical to our success. Thanks for nothing Frontier. HUGE waste of our good $$ and our time. We could be so much more productive if we weren't forever waiting for pages to load or waiting for when we actually have internet. Not to mention our landline is garbage as well. Constant static and noise.....if you have a choice...any better choice...don't go with Frontier.

Review by CENtRL_WI See Profile

  • Location: Waterloo, Jefferson, WI, USA
  • Cost: $29 per month (month by month)
  • Install: about 3 days
Customer service is based in US.
Better than dial up------
High speed? To call this DSL 'high' 'speed' you would need to be high on speed!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I am provisioned at 3.36Mb down and 0.864M up. The best download speed is 2.8M - when no one else is on. Some times it gets as low as 0.01M and latency ranges 40ms to >400mS. Upload speed ranges between 0.01M to 1.04M. I have problems with the DSL dropping out and disconnecting many times during the day. I have called customer service on this many times, can't do anything about it, problems caused by congestion. They are aware of problem and are taking steps to fix it. (???) I also asked when this would occur, no definite time frame.

member for 6.1 years, 2 visits, last login: 5.6 years ago
lodged 6.1 years ago


Anond6df1
@frontier.com

Anond6df1

Anon

DSL issue

Post in the Frontier Direct forum here, or on the Frontier Facebook or Twitter page.

You might get a resolution sooner.

Anon47406
@47.142.19.x

Anon47406

Anon

50 bux for 3 mb/s

ya thats right they are charging me 50 bux for 3 mb/s (more than they charge on their website 150 mb/s...) and 2000 feet away I see charter internet but even if i paid for a line drop they wont service me because I am 50' past their service area..