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Frontier Communications page on DSLReports
Six Month Rating

Reviews:
bullet 414 reviews (117 good) (210 bad)
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Review by IfThenElse See Profile

  • Location: South Vienna,Clark,OH
  • Cost: $40 per month
Bad "low speed, high lag, high price"
Overall "only option"
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(ratings below consensus)

02/2014 Downgraded to dry loop. Two customer service reps and one tech assured me porting the home phone number to a cell phone would work without losing internet. They lied. Once the phone number port went through, it took over a week to get service going again. It took them three days just to figure out what had happened, and it required a new account. Price is now a flat $40, no fees, still 3meg, still same crappy drops to about 200k in evenings. Every time I call in they say the area is marked as overloaded and that upgrades are "coming soon", but after two years I don't think they know what "soon" means.

04/2013 Getting better, but still rough. Most of the disconnect/no connect issues went away as they switched off of the Verizon leftovers. Upgraded to 3/768 summer 2011. The CO is maxed out on lines, and definitely has problems at peak hours. I can expect to get 3 meg from about 1 AM to 6 PM, but drop to effectively dial up in the evenings. This even affects games, as I still have significant lag regardless of the bandwidth needed. This could be due to the upstream compression. I have also seen the internet just stop, no activity at all, for between 3 and 10 seconds when it is particularly busy. Changed modems from the 327 to the 7500 and just got a 7550. Each had slightly better connection numbers, but no real change in the overall experience. Tech support is decent, still have to go through basic checklist each call. Every time they send a tech out, it shows my line capable of 7 meg or more. They did mix stuff up and add the inside wire maintenance plan to my account. It showed in February, back dated to January. Wasn't too hard to correct, also got some credits for the service troubles.

04/2011

This is an account that was sold by Verizon. Verizon service wasn't great, this was basically the same, but is now slowly degrading. Rural DSL, only option is 768/128, usually get 80%, not counting lag, pauses (~10secs) and disconnects (as much as every 5 minutes). Not even sure what options I have because, 9 months after acquisition, most of the website still has Verizon branding and links that do not work. Only part of Frontier (well, ncnetwork, whatever that is) website that typically works is paying the bill, go figure.



member for 9.3 years, 1503 visits, last login: 45 days ago
updated 237 days ago

Comments:

Review by Action2 See Profile

  • Location: Newman,Douglas,IL
  • Cost: $60 per month (12 month contract)
  • Install: about 6 days
Good "Low Latency"
Bad "Low bandwidth and packetloss during peak times."
Overall "Works well during non peak hours"
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(ratings match consensus)

Update 4-28-2014

Over a year later congestion is still a problem. Over the last 6 months packet loss has started to become an issue as well. From 4PM-10PM the service is barely usable with speeds reaching 1Mb/s and packet loss getting as high as 10-20%. At this point websites have trouble loading and any real time usage of the internet is impossible.

While severe congestion has been recognized by Frontier as an issue, there is no timetable on fixing the problem.

--------------------------------
Update 4-03-2013:

It seems Frontier still can not get a handle on the congestion issues. They have become more severe since the last review. Speeds are generally below 3Mb after 5PM and the low speeds occasionally stay down in the basement until well after midnight.

With the window for low speeds widening instead of closing, their service is becoming less valuable for the price they are asking.
---------------------------------
Update 9-26-2012:

Another short update, the new bonded DSL plan is now available and I have upgraded to 12Mb Bonded DSL. The speeds are definitely improved. With this new plan, a new modem/router combo was issued, leaving me with a Comtrend nexuslink 5631.

Congestion is still apparent, I have had severe drops in bandwidth during prime time over the last couple of weeks. Speeds are generally 10-11Mb/s until the 8PM-1AM time frame.

Value for money is a little better in my opinion, with the 2Mb upload being particularly nice.

Bottom line: Once congestion is cleared up, this bonded DSL will be a solid service.

---------------------------------

Update 8-15-2012:

Quick update to this review, it appears upgrades have taken place and I can now order 7.1Mb DSL.

I have switched to their new dry loop plan that was recently made available for a similar price but faster speed.

Congestion is still a minor issue at times with speeds dipping during peak hours slightly, however latency usually remains low and bandwidth generally remains above 5Mb.

With the faster speed, the service is becoming more worth the price compared to speeds I had before.

---------------------------------
Update 4-9-2012:

Since I wrote this review, the congestion has been mostly cleared up. There are still times of congestion on the network near Chicago, but over all latency and peak time bandwidth has improved.

The most problematic issue with the service at this point is value for money. Despite being on ADSL2+, and very close to the CO I am limited to a 3Mb connection downstream, and 768k upload. I am on the Frontier Max plan and I am currently being charged $57 per month for dry loop DSL line, ($50 + $7 modem fee) which is a very poor speed to cost ratio.

Hopefully greater speeds will be available soon, as current speeds are low even for DSL standards.
.
Summary: $57 a month for 3Mb DSL with congestion still being an occasional problem during peak times. Expensive and slow overall speeds compared to modern high speed internet.

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Original review:

I have had the 3Mbit/s Frontier DSL for the past few months, starting probably in late October of 2010 when it first became available in my area. The service started out great however I started noticing congestion issues from 7pm-midnight every night starting in early november.

Now on average the speeds are about 1Mbit/s with latency of over 200ms every evening. Calling Frontier customer service is not always as helpful as it should,
During non peak hours the latency is usually under 50ms for nearby locations with speeds greatly varying up to the max 3Mbit/s limit of course. I have recently been debating if I should consider going back to the local Wireless ISP in the area as I feel Frontier doesn't have the strength needed to overcome their issues in a reasonable amount of time.

member for 4.4 years, 471 visits, last login: 2 days ago
updated 238 days ago

Comments:

Esperanza

@comcast.net

Refund

Frontier service was canceled on February 7, 2012. All equipment was returned and today April I made my third call about the $129,84 Frontier owes me They claim I should receive it in 2 to 3 weeks. Unacceptable!!!!!!!!!!! Never again will I deal with this company,

Review by andy See Profile

  • Location: West Edmeston,Madison,NY
  • Cost: $90 per month
Good "Tech people are friendly"
Bad "The internet service"
Overall "Don't buy unless you have to"
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We live in a rural area and, yeah, I know, MOVE TO A CITY. We have to have frontier. And we pay top dollar. FOR .9 mbps down on weekends and 3 on weekdays. We don't like them

member for 239 days, 0 visits, last login: 239 days ago
lodged 239 days ago

Comments:






Review by mike8675309 See Profile

  • Location: Farmington,Dakota,MN
  • Cost: $54 per month
Good "Tends to be reliable if not low performance for the cost."
Bad "Expensive for the speeds available. When there are problems, not very helpful"
Overall "Cable internet likely a better value if you can get it."
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My Other Reviews

·Charter
I have Frontier's High Speed Inet 6M/384K service and for 99% of the time I don't even fret about it. Sure, I'm not thrilled about the terrible upload speed, nor the changeable download speeds. But overall, I tended to prefer Frontier since my experience with customer service has usually been very good, and my cable experience really bad.

Outages are rare, but I recently had an outage that causes me to now look at alternatives to Frontier. The service went down, out of the blue at 4:30pm. Over the next 4 hours I spoke to 3 different people at Frontier. The first basically said yes, it looks like an issue. Don't worry I'll escalate it and someone should be taking a look at the problem soon. After that I spoke to some neighbors with DSL. Yep, theirs is down too. 3.5 hours later I call to see whats up. This guy tells me someone will be out at 5pm tomorrow to look at the problem. O.k.. so now starts a long conversation, more trouble shooting, and eventually talking to a supervisor that basically says to me, regardless of what you pay for the service, we're not going to do anything about it until tomorrow.

I can get that kind of poor service from the cable company and at a lower cost. Maybe it's time for me to cut telephone all together, use my cell phone, and get cable for internet.

Update on 3/20/2014. I moved 2 years ago and in the transaction with Frontier I got stuck with no phone service and having to change phone numbers even though before the move I was given no notification of that need. Thus I could wait 3 days to get my phone service at the new home, or the cable company could get me phone service in 2 hours. I picked the cable company. No longer with Frontier and don't even get telphone from the cable company anymore. I use cable internet and voip for telephone.

member for 5.9 years, 267 visits, last login: 2 days ago
updated 266 days ago

Comments:

Review by Luka1 See Profile

  • Location: Index,Snohomish,WA
  • Cost: $84 per month
  • Install: about 120 days
Good "Good, reliable service."
Bad "Cost."
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Ok, I've been on Frontier DSL for about two years now.

I love it.

There have been problems, but I have never dealt with a company of any sort that never had any problems.

The people at Frontier are quick to try to solve any problems. And the field techs are top notch!

member for 13.1 years, 671 visits, last login: 276 days ago
lodged 291 days ago

Comments:






Review by butterfly See Profile

  • Location: Myrtle Beach,Horry,SC
  • Cost: $50 per month
  • Telco party DSL.Net
Good "No contract "
Bad "Horrible"
Overall "They suck"
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(ratings well below consensus)

There costumer service sucks, i don't think anyone knows what they're doing ... I upgraded to the fastest speed available and it only got worse .... I keep losing connection and its so slow, I'm going with time warner, thank God I didn't have to sign a contract ...

member for 317 days, 1 visits, last login: 283 days ago
lodged 317 days ago

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Review by acdunbar See Profile

  • Location: Hurricane,Putnam,WV
  • Cost Contract price not specified.
Good "Nothing"
Bad "Extremely slow, terrible support"
Overall "Only service in area"
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Terrible connection consistency and extremely slow. After fighting with support for over a year I have received every excuse under the sun for the poor service. Have had technicians out for service at least once a month and received a different cause each time, ranging from water in the line to some one messed with the wires in the distribution box. I have repeatedly requested the local supervisor to address the issues, but ultimately was ignored. Since Frontier is the only service provider for the area they refuse to improve the infrastructure and regularly ignore customer concerns. I am extremely displeased with the quality of service and customer support. If there were any other provider I would switch immediately, even if the price were exponentially more.

member for 333 days, 12 visits, last login: 160 days ago
lodged 333 days ago

Comments:
ZSwiftmend

join:2013-05-05
Morgantown, WV

Frontier has been awful for years

I agree! We have been forced to use Frontier for the last 6-7 years (in WV also) because there is no other provider. The service is awful! They advertise one speed, but we dont even come close to that. We have to have a service tech at the house about every 60 days, because someone "moved the lines in the distribution box". They do not have the infrastructure to support the customer base. And it would appear that they have no intention of doing anything about it. We have reached out to several layers of management, with no response. It is frustration beyond belief.

Review by avisud See Profile

  • Location: Kirkland,King,WA
  • Cost: $102 per month
  • Install: about 14 days
Good "Reliable internet"
Bad "VEry slow, no upgrades to service in last 2 years, Pathetic customer service, No streaming services provided"
Overall "Stay away, "
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Had the 15/5 package for last 2 years. No upgrades offered at all, while comcast has upgraded their service from 12/3 to 50/10. Online accounts/email account never works as expected, always land up calling customer service. Customer service reps are all across the board, contradicting one another in services offered.

Disappointed, high incentive to switch to comcast

member for 358 days, 0 visits, last login: 358 days ago
lodged 358 days ago

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Review by siuuplink See Profile

  • Location: Carbondale,Jackson,IL
  • Cost Contract price not specified.
Good "Nothing"
Bad "Extremely slow speeds"
Overall "No other choice"
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Have had DSL for years, first with Verizon and then with Frontier when they took over the landlines in S. Illinois. Always had reliable service with Verizon. Cannot say the same for Frontier. For the past two months DSL download speeds fluctuate all over the place from a best of 1.52mbps down to .32kbps. Every time I call Frontier technical support I get the same story- "they are working on it and don't have any other information" and that "it is a congestion issue". So in other words, they have oversold this area and not installed equipment to handle increased demand. They cannot give me any more information. I find it astonishing that I live 4 miles from a major research university, yet I cannot get even a basic reliable internet connection from Frontier. My only option other than Frontier is satellite.

member for 2 years, 9 visits, last login: 73 days ago
lodged 1 year ago

Comments:
tellyguy
Premium
join:2012-01-21
Saint Louis, MO

Internet Service

You should go to Clearwave.com to see if you can try to get their service. I know they serve most of Southern Illinois.

Frontiercom

@frontiernet.net

Frontier Internet

I live just north of St Paul, MN and have had Frontier for about 6 months. Just moved here and this is the only carrier according to what I've been told.

DSL is not terribly slow but hangs up quite frequently. I have tried to get online with Frontier a couple of times but seem to get lost in the "time warp" waiting for service and give up. Any thoughts or replies?

Review by lawsoncl See Profile

  • Location: Spirit Lake,Kootenai,ID
  • Cost: $65 per month (month by month)
Good "Mostly reliable, slows down a bit in heavy usage hours"
Bad "Capped at 1.5 service even though line support 4-meg"
Overall "Only available option, so I'm stuck"
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Frontier customer support sucks. When you call for support, their goal is to get you off the phone. They keep closing tickets for no apparent reason. Their own techs have told me that my line will support up to 4.7-meg, but their helpdesk will insist that I'm only eligible for 1.5 meg in my market area. The real answer is that the Frontier infrastructure is so poor, that they are artificially limiting connection speeds so they can sell more service without actually upgrading their equipment.

member for 6.1 years, 187 visits, last login: a few hours ago
updated 1 year ago

Comments: