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Review by soloridr 
member for 1.3 years, 0 visits, last login: 1.3 years ago
lodged 1.3 years ago
 Cullowhee,Jackson,NC
 Contract price not specified.  "Nothing good to speak of." "Everything after installation. Incl: service and customer service" "I have no other option, worst company I've ever dealt with."
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I pay for 3 Mb/s because that is the fastest speed they can provide in my area. There were times (oh the sweet memories that I actually got over 1 Mb/s....even every now and again over 2 Mb/s. These days, I am lucky that it even lets me on the internet. If it does, I get numbers like (just did a speedtest.net) 206 ms ping, 0.39 Mb/s download spped, and a 0.07 Mb/s upload speed. This is the normal for me....WHEN IT LETS ME DO THE TEST! The first time I called customer service, they walked me through speedtest.net to see together what my results were. Before I ran the test she told me what was acceptable and what to expect. When the results were extraordinarily low, she said "well they are an independent tester, we don't go by their numbers". Seriously? You just suggested we go by it? Then when the numbers weren't right, discard it? I've talked to them several times: full of apologies and promises....nothing has changed. In fact, it's getting worse. I have no other options, in fact I haven't paid for months. This company is so bad they don't even know how to turn my service (if you want to call it that) off!
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Review by e334
member for 1.3 years, 0 visits, last login: 1.3 years ago
lodged 1.3 years ago
- Elk Grove,Sacramento,CA
- Contract price not specified.
- "works"
- "Practices censorship, always disconnect, slow download/upload speed"
- "Horrible company, I hope they file bankruptcy"
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Absolutely horrid internet DSL provider. They even practice censorship on sites that I regularly visit, such as www.ubuntu.com. The download/upload speeds are absolutely horrible also, will NOT recommend anyone to buy their ANY of their services. Stuck on their contract, will leave the minute the contract expires..
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  spewakR.I.P DadkinsPremium
join:2001-08-07
Elk Grove, CA
kudos:1 | Surewest? Can you look into Surewest once your contract is up?
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The weekend is here, grab a can of beer!
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| | | Ubuntu and frontier work just fine. I don't like frontier either, but I have never encountered any website blocking or censorship from them. I've visited many ubuntu run websites and downloaded many distros images via frontier with no problems at all. | |
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Review by WeatherPilot
member for 3.7 years, 140 visits, last login: a few hours ago
lodged 1.3 years ago
- Cato,Cayuga,NY
- Contract price not specified.
- "Better than nothing"
- "Slow, unreliable, and congested network"
- "Don't buy unless it's your only option"
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A slow connection running over unreliable 50 plus year old copper through a congested DSLAM and routing network serviced by either greedy individuals or inept dolts. Wishing that this company goes down in flames or falls under the weight of it's own arrogant pompous ego does not begin to describe how much hate I have for this company. They are the only service in town so your forced to pay what the greedy ******** want to get internet. They need to fix their **** or they will only bring a federal investigation from the FCC, DOJ, FTC and AG upon themselves.
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Review by jbbrown
member for 1.4 years, 105 visits, last login: 311 days ago
updated 1.3 years ago
- Lafayette,Tippecanoe,IN
- Contract price not specified.
- (12 month contract)
- "Not much"
- "Customer service, billing, tech support"
- "Avoid Frontier, stay away!"
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My Other Reviews ·ooma
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My biggest problem is I cannot trust them and they have deceptive practices. I lost count of the times I called in, got their DSL speed/pricing, accepted that, and then was billed something totally different. I would call back time after time and EVERY single time I would be told a different speed/pricing. My bill was completely off for months. I was told by 2 separate reps what my speed/pricing would be and each time I received the bill, it was way off. I was so frustrated with all the back and forth that I had my wife call to talk to them. They just decided that I was quoted incorrectly and upped my DSL price by $10/month. I also had an instance where I was told they can get me better pricing, I accepted that, but they failed to tell me that my DSL speed was decreasing.
I am looking forward to my contract being up...and I am glad I have other providers to choose from. The only question is do I go with AT&T DSL or Comcast?
If you are considering Frontier, please don't - run away! Save yourself the trouble and wasted hours on the phone. After being told one thing and billed another, it is apparent they do not care about the customer.
12/31/2011 Update
My internet stopped working on 12/22. I have called them 4 times since then to get it fixed. I was told it was a problem on their end and they would get a tech out to look at it. Supposedly, a tech came out on 12/27 and "fixed" the problem. I called them on 12/29 and they said they would send someone out on 12/30. Called on 12/30 and now they tell me no one can make it until 1/5. Unbelievable! So, I have not had any internet for over a week now. I have work that needs to be done, but cannot do it without internet. I just want to leave this company...too bad I am under contract for another 6 months.
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Review by ReeDy54
member for 10.1 years, 15 visits, last login: 1.3 years ago
updated 1.3 years ago
- Barboursville,Cabell,WV
- $60 per month
- (12 month contract)
 about 20 days- "My internet lagged out during this review."
- "constant disconnects,slow speeds and ping times, Customer Service"
- "F+ For frontier plus"
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Here is the most recent speed test for Huntington,WV
»www.speedtest.net/result/1670560987.png
F+ Frontier Plus
If it looks like a duck and quacks like a duck Comcast is the better ISP, because with them it might be slow at night. Verizon was head and shoulders better than Frontier technically, I don't know why internet in WV is so far behind maybe it's the age of the phone lines. I ordered up to 6.0 mbp/s download with 768kbp/s. The modem comes capped at 3megs and recently has been lowered to 2.5mbp/s capped and I get actual speeds of >2.0mbp/s at $50 a month. I think the install process took a few days longer than expected and it was supposed to be professional installation, but I installed it myself which is not a big deal. I could go on all day why my experience with Frontier has been terrible. Probably the main reason is the first week I had the service it was great I was stoked at how fast it was for my game then it went BELLY UP FASTER THAN VERIZON AROUND HERE.
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azgirl
join:2010-09-27
Kingman, AZ | Frontier is terrible I've had nothing but trouble since moving to Kingman AZ from Calif.
Now dsl is dropping every few minutes. A tech was out today, and as soon as he left it started again. It was ok while he was here. Go figure.
NOW THEIR REPAIR LINE IS BUSY, BUSY, BUSY. Can't get through at all.
Problem started yesterday noon. Calls are dropping words from sentences, then dropping entirely. Then it takes a while to get reconnected.
Of course, NO ONE works on Sunday for any trouble. ???? This IS the "Frontier" and I expect Daniel Boone to show up as the next tech.
They are FAR TOO BIG -- call for help and get somewhere across the USA who have NO CLUE about local problems. I HAD TO TELL THEM OF KINGMAN'S PROBLEMS ON THE THIRD DAY of an outage. That is RIDICULOUS. They are too big and too unresponsive. | |
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Review by Captain
member for 3.4 years, 427 visits, last login: 72 days ago
lodged 1.4 years ago
- Dexter City,Noble,OH
- Contract price not specified.
- "It works good at off peak hours"
- "Congestion at peak hours"
- "I don't have a choice"
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If there was any thing else I could get I would try it. We thought we had something when we got to upgrade to 3mb 10 years ago. Kind of feel left out today.
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Review by pacree
member for 1.5 years, 17 visits, last login: 207 days ago
lodged 1.4 years ago
- Ripley,Jackson,WV
- Contract price not specified.
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I've had problems with my line since they first run it. I've reported over and over the disconnects, static, and slowness. Frontier says they send someone out but I don't see them at my home, a few times I've saw them at the box along the road. I pay for 3meg down / 768 up but have never saw it. I've been told it isn't available, although when I connect through neighbors unsecured networks I see it. If I had another option I would dump my Frontier phone and internet.
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Review by djtim
(review was emailed from domain frontiernet.net)
lodged 1.4 years ago
- Chenango Forks,Broome,NY
- $88 per month
- (12 month contract)
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Frontier sucks. They have me paying for Hi Speed Max promising a
minimum of 1.5 and all I get is 0.82 Mbps up and 0.17 down. I told them
I wanted the regular DSL and they told me I would even be slower even
though they don't provide the "promised" minimum. Their attitude was
"take it or leave it". I can't wait until I get Verizon 4G LTE here.
Then I can tell them to take a hike.
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Review by Hypter
member for 1.4 years, 0 visits, last login: 1.4 years ago
lodged 1.4 years ago
- Masontown,Preston,WV
- Contract price not specified.
- "Alsolutely nothing!"
- "Everything"
- "Avoid Frontier's DSL at all costs."
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I live in northern WV, 26542 area. We've had Frontier's DSL service since 2004. They advertise 3Mbit, which is the only option in this area but they capped it at 1.5Mbit due to the node being at capacity and still charge us full price. The CSR's and Field Techs are clueless as to what the problem is, every time we contact them, they just send us a new modem which obviously isn't the issue -- I've had the same service ticket opened for over two years and collected six modems.
The service is absolutely terrible and during prime time hours to midnight its nearly unusable, slower than dialup most of the time. The routing is terrible and the Northern WV node is at max capacity but they cut bandwidth to ALL subscribers to add new ones which makes the issue worse.
Bottom line, Frontier is robbing their customers and refusing to recognize the issue at hand. I advise anyone with Frontier to cancel their subscriptions and get another provider if possible, and anyone looking for DSL service, do NOT get Frontier.
This is the results of a speedtest to a datacenter less than 100 miles from my home: »www.speedtest.net/result/1641876950.png
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Review by john262
member for 9.6 years, 2526 visits, last login: 5 days ago
updated 1.4 years ago
- Elko,Elko,NV
- $57 per month
- (12 month contract)
- about 4 days
- "Quick installation"
- "Overpriced for the relativley slow speed I get"
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So far I am happy with Frontiernet. I moved to the Elko Nevada area from the Sacramento area, and since Frontier is about the only broadband option available in Elko, I called them from Sacramento before I moved hoping that it might be set up when I moved in. Well, I moved in over the weekend, and today, Monday, my self install kit was dropped off and within a few minutes I was up and running.
I knew from previous experience not to install their software from the CD that was part of the installation kit, so instead I connected the Speedstream 5200 modem to my Netgear router, then connected the router to my PC. It only took a minute for the DSL light on the modem to come on, and then my router was connected.
It's dynamic IP, not PPPoE like I had with SBC DSL in the Sacramento area. So it's a true always on connection. Yea! And the throughput speeds I am getting are better than advertised, 1.9 Mbps up and 276 kbps down. I was only getting 1.2/212 from SBC. In fairness to SBC, maybe I am closer to Frontier's switching station here but at any rate I am happy with the speeds. Also, I am not noticing any DNS problems so far like I read that some other Frontier customers are having, but then it's only been on for a few hours so it's too early to tell if this will be consistant or not.
Unfortunately, Frontier doesn't have a promotion like SBC has so I am paying $49.95 monthly rather than $29.95. I guess that means a few less six packs per month, but at least I don't have to worry about a contract with an early termination fee. Luckily, when I cancelled SBC my year long contract had just run out.
Frontier also includes an unlimited dialup account with their DSL service, but their NNTP newsgroup server is not the best. It lacks binary groups and even the text groups don't have much retention, but I can live with that since I don't use usenet very much.
So far I am happy, but I know full well that sometimes problems can crop up after a few weeks so I will reserve final judgement for now, but so far so good. I will post an update after a while to let you know how it's going.
-- Here is an update after about a year of service. My only complaint is cost. At $49.95 per month I am paying a lot more than customers in other areas with other providers are paying. I can only hope that this situation will change when our local cable company, Charter, begins to offer broadband Internet, which should happen soon.
But technically, the service remains excellent. Speeds are great, and I have never seen the problems with DNS servers that some Frontiernet customers in other areas have reported.
7/29/10 I decided to cancel Frontier and try another ISP here in Elko, Wireless Beehive. However, I was unsatisfied with it because of uneven service, and it was unsuitable to VOIP, so I canceled them and I am back with Frontier. The cost has gone up to $57 monthly including a modem rental fee for stand alone DSL, and they forced me into a one year contract. They have bumped the speeds up. I now get 3 Mbps down and 380 Kbps up, which is pretty slow for that price. In Salt Lake City I could get three times that speed for $20 per month less. The modem is a combination modem and router, the Siemens SE567. It seems to be quite stable and I have seldom had to reboot it, but it's signal is weaker than what I got with my previous wireless router. Now upstairs in my bedroom Windows says that the signal is "good," whereas with the other router it was "excellent."
Edit - 12/8/11 They have bumped my speed up to about 6 Mbps down.
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Absolutely the worst
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