how-to block ads
|
next review in page
Review by (hidden by request)
(review was emailed from domain frontier.com)
lodged 1.7 years ago
 Rivesville,Marion,WV
 $29 per month- (12 month contract)
 "Tech Support is always very friendly and helpful but can't fix the problem" "Constant service interruptions and very slow speed" "Downward spiral since taken over from Verizon"
| Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Like others on this board, I too live in a rural area but have had DSL for almost 5 years – the first 4.5 years with Verizon - I have no other choices. Although I had a problem with Verizon that took a few months to fix a few years back, for the most part the service was good even though I live 3.1 miles away from the main station. My best was only 1.5 mbps and that is what I was paying for. Then Verizon sold to Frontier. The first 3 months everything was fine – I also signed up with Frontier for a package deal. Now, for the past three months, I have service drops several times a day, or slow downs to a crawl. Techs (the same ones that worked for Verizon and have worked on my system before) have been out 6 times now and have changed everything from the modem ("the old Verizon modems don't work well with our new system") to filters, to cutting an old phone line (because "it may be attracting moisture".) If it rains, I can be guaranteed that my internet will go down. If the sun shines, I can be guaranteed that my internet connection will slow to a crawl. The only way I can get back close to 1.5 mbps is to reboot the modem - and I do this several times a day. It stays at that speed for maybe an hour or so, then drops back down to around .10, or 0.
The field techs can't solve this. I've tried talking to Tech support at their 800 number and all they do is reschedule an appointment with the same techs that can't fix this problem. Important: I had internet service for 4.5 years before Frontier came along and IT WORKED. After 5 years, my service should be IMPROVING, not DECLINING. I really wish someone would fix this.
Also, I read another comment that seemed to be from a Frontier rep that said Verizon left their system in disarray and Frontier didn't know how bad the system was when they bought it. To that I say: Nuts. Fire the bozo who 'didn't know in what shape the Verizon system was in'.
Comments:
 | next review in page (previous review)
Review by Randell17 
member for 9 years, 137 visits, last login: 221 days ago
updated 1.7 years ago
- Ranger,Gordon,GA
- $50 per month
 about 10 days- "none that i can think of"
- "you pay too much for what they offer"
- "Frontier BLOWS"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I Love the tech support, but the speed value for the money sux big time. For what we pay for telephone service and DSL MAX we should be getting at least 2 megabits. All we get is 1 meg a second..... I have to give this to them; However, They use PPPoA and give us a speedstream 5200 to connect with. ATM works very well with the setup here, my speed rarely drops and theres no logging on. I have a dynamic IP, but my IP doesn't change unless the DSL goes down and that hasn't happened since we got the install worked out.
UPDATE: We had our DSL shut off for none payment cos we forgot about it and when they went to cut it back on they said the card was full and we would have to wait. So two weeks later a tech comes by and tells me hes almost done getting me set up, he leaves and comes back a few mins later and says that the DSLAM is sending 10 meg downstream and 1 meg upstream. Im like wOOt! After a firmware upgrade to the modem and several hours tweaking i've made it up to about 9.2 meg. Im uber happy with the service now. Thanks Frontier for giving me what ive been askin for 
July 8th, 2009
Well as of about a year and a half ago the speed got chopped back to 1 meg, i called yelled and complained until they literally connected me with the lady at the "provisioning" office i guess we can call it and she re provisioned me at 3 meg and that's where Ive stayed since then. Its a max speed card in the DSLAM and the internet service is called max speed and in 99% of the places it doesn't have a advertised speed. This leads most normal people to think they are getting the MAX speed... however I apparently slipped through the crack for about 6 months and was un-provisioned so to speak. I checked and based on my attenuation and such, 10 meg is actually the max for my line. I doubt however that I will ever see it again. Price is still outrageous and they still have no competition. AT&T still hasn't put in 3G in my area and the local wireless guys using the Motorola canopy technology cant seem to get a signal to my house either.... So I'm still out of luck as I was before. I'll come update again on these losers in 2 years or whenever the up the speed, which ever comes first.... hahahaha.
August 15th, 2011
Well, still no changes. I have went as far as to place a formal complaint with the FCC because of the repeat outages we've been having and the same $50 price tag with no speed increase or price drop. I contacted Comcast whom services an area just south of my house and put in a service request and hopefully they will bring the lines on down to us so we can get hooked up with them. I've had enough of Frontier, if Comcast doesn't want to deal I may check with ATT and Verizon wireless service... Even with caps, if its up 99.99% of the time I'll be happy.
Comments:
| next review in page (previous review)
Review by puppyonenc
member for 1.7 years, 0 visits, last login: 1.7 years ago
lodged 1.7 years ago
- Bakersville,Mitchell,NC
- $39 per month
- (24 month contract)
- about 7 days
- "NOTHING AT ALL"
- "Service sucks, period."
- "They should be prosecuted for their fraud"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
This company just sucks period. Ended up paying for the 3mb service that come to find out later was over 20,000 feet from the DSLAM and impossible to get. (Of course we were never first told this either). We disconnect at least 20+ times a day and the best speed we can manage is never anymore than 784kbs even though their tech brags that he gets 2.1mb on his colt meter at our pole. Tracerts are always very high to their routers (over 200-300ms) and their tech support totally sucks with their lies about resolving the issues or that "network improvements" are being made. We were informed about this over 6 months ago and still "no improvements at all. What bull, they have no intention of improving anything but taking your money for speed packages that are impossible to get. Next option is the NC state's attorney's office and a formal complaint with the FCC.
Comments:
| next review in page (previous review)
Review by bigvinny10
member for 1.7 years, 5 visits, last login: 1.7 years ago
lodged 1.7 years ago
- Otto,Macon,NC
- Contract price not specified.
- "None that I can see.."
- "The whole package, signed up for 3mg and lucky to have dial up speed.."
- "They Suck..."
| Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
This has got to be the worst ISP in the country.. Drops off all the time , ever since they got it from Verizon, it has gone downhill..Phone service also, was out the other day drove 5 miles so I could use my cell phone to call them, they said it would be 2 or 3 days till my landline would be fixed,what a joke I told her I had no way to call 911 or the fire department since my cell doesn't have service where I live.. Do you think it concerned them? No..Bunch of real idiots, all I can hope for is somebody a little better moves in the area one day..These people are the WORST!!!
Comments:
| next review in page (previous review)
Review by havasufem
member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago
- Lake Havasu City,Mohave,AZ
- $60 per month
- (24 month contract)
- about 36 days
- "They said I could pay to be FASTER!"
- "I paid for a long time only to find out it was the area I lived in!"
- "Faster than dial up!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I had even upgraded my package and paid for that for a long time. The connection really sucked. Sometimes getting only 1-2 meg. FINALLY after speaking with I don't know how many people, I got the one person who apparently knew what they were talking about and told me that higher speeds were not even available where I lived!
Comments:
 pmglab
join:2001-05-11
Lowville, NY | DSL speed Well,Frontier is at it again.Driest weather in a long time,they can't blame line moisture.My speeds are closer to dial-up than DSL.Funny though no wait on tech support,they answered right away.But a 4 day delay on serviceman appointment.If there was ANY feasible alternative I'd try it before contracting with Frontier. | |
|
| |
| next review in page (previous review)
Review by sayers
member for 10.3 years, 305 visits, last login: 1.8 years ago
updated 1.8 years ago
- Herrin,Williamson,IL
- $35 per month
- (12 month contract)
- about 7 days
- "Getting my advertised speeds....now"
- "Oversold network, 3 mb/s max speed, poor customer service"
- "If you can get on a good backbone, you'll get advertised speeds"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I moved to southern Illinois. I checked the local ISP's, and was happy to see that the local cable company had 25 mbps service available. Well we moved to a new subdivision, and when I called to get the cable hooked up, they stated that we weren't close enough to a box, and they refused to run cable to our house. So I got stuck with Verizon, who later became Frontier. They're "High Speed" was a measly 3 mbps plan for $35 a month. But I'm lucky to get 500 kpbs out of it. I've called multiple times, and they keep saying it's problems with their routers, or that they're going to be upgrading the lines any day. It's been 6 months. This is by far the worst ISP I've ever dealt with. If I had any other option, I would take it.
Update March 2011
After a ton of phone calls and a few emails with a Frontier tech on here, I was able to get switched to a different backbone that isn't over utilized. So now I get my advertised speed 24/7.
Comments:
| | Can you PM me the tech's email? I have the exact same problem here north of Seattle. I've called over 20 times to no avail...I'd love to communicate with someone from frontier who can actually help me! | |
|
| |
| next review in page (previous review)
Review by joebick
(review was emailed from domain live.com)
lodged 1.8 years ago
- Hillsdale,Hillsdale,MI
- $100 per month
- (24 month contract)
- "...Its internet...."
- "VERY SLOW, CONSTANTLY CHANGING IP"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I am on the Michigan=2C Ohio=2C Indiana border..... (THE BOONIES).... The absolutely ONLY option for internet here is Frontier DSL.... I have had it for 3 years now and have not once seen the uploads higher than 150 KBPS (VERY SAD)... I have NOT seen the Download speed more than about 1.2 MbPS (Once again VERY sad).....I have Contacted the company MANY times in regards of this matter and it seems as no one knows what I am talking about....Not to mention When I signed up I got the package which is SUPPOSED to be 3 MBPS Download and 380KBPS upload..... This cost me 49.99 per month.....ALSO I am very UPSET with how frequently there Dynamic IP address switches... It makes it VERY hard to do anything.
Comments:
| next review in page (previous review)
Review by saints4899
member for 1.9 years, 15 visits, last login: 1.7 years ago
lodged 1.9 years ago
- Thorn Hill,Grainger,TN
- Contract price not specified.
- "When its up"
- "Never get what you pay for"
- "Dont fool with em, find another."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Today is 6/17/11, i want to start almost one year ago in 8/10. 8/10 we start noticing our dsl goes in and out. call and get the run around because at the time we call it was running fine. paying for 2mbps Dl speed, gauranteed 1.5. as august goes on it gets worse. in 9/10 we notice that the service is only going out when it rains, and stays out for a few days. tech support tells us how crazy we are. finally in 10/10 we get a tech to visit our home and everything here is fine. we get him to understand that when it rains is when we are loosing connection. he calls a few days later and has found the problem, a span that has been chewed on by something, thus allowing raid to get inside the wiring. he puts in a ticket to get this fixed, and is honest with us that it will probably be somtime in the winter before this is fixed. winter comes and goes, with nothing, we are averaging 2weeks a month up time through all of this. finally at the end of 4/11, after our net had been completely out for 2 days straight, a short time for frontier, a engineer calls and says he has the span fixed. May rolls around, and on 5/2/11 we have a nice rain and thunderstorm, that knocks our modem out. we call and tell them we have no service, and our modem is fried. 3 weeks pass, service going in and out the whole time and never gettin above dial speeds. during this time we are using a 7yo modem we had in the closet, because they will not bring us one. on 6/14/11 a new modem arrives and we think finally all is well. we get 3 days of what we have paid for, then after a morning of no problems at all, we loose all connection once again.
this is typical frontier service. we live in east TN, Frontier and Huges Net are all thats available in our area. we have decided to give hughes net a shot, it cant be worse than Frontier. paying almost $100 for phone and "high speed dsl", in the last year, we kept up with the days, and we recieved around 150 days of what we are suppoed to be paying for. the other 200days it was either no connection what so ever, or slower than dail up speeds.
from what we understand, because of the limited amount of isp's here in this area, its either take Frontier's crap, or do without. lately hughes net have announced they are in the area too. ive read good and bad on them, but ive lived with frontier for the last 4 years, and hughes net HAS to be an upgrade!
if you can, do not go with frontier. only get what u pay for about 1/3 of the year, if that. phone support is horrible, feild techs are decent at best, and customer service is a joke. example of that, is we were suppoed to get last october 2010 comped for lack of service. the bill came and was paid. have never been pro-rated, or comped. so i dont see paying for a year of service to only get 4month at best.
Comments:
| | Frontier DSL I had for 2 years wireless service provided by S& B Technology. Their service was a nightmare. Four months ago Frontier moved in my area; we've got DSL ; we are very satisfied with their service. | |
| | | I'd like to help! Hello,
I work for Frontier Communications and would like to help you out, if you will let me. Please feel free to e-mail me at stephanie.schifano@ftr.com with your contact information and I can look into the issue and see what we can do.
Thanks!
Stephanie | |
| | Reviews:
 ·CommuniComm
 ·Frontier Communi..
| Re: I'd like to help! My wife got in contact with Frontier the day after i posted this. And it seems they are going to comp our bill by around 60$. Last time this was promised, we recieved nothing. Hopefully this time we will see some sort of comp. I will be getting in touch with you, maybe you can clean things up and change our minds. | |
| | | | | Re: I'd like to help! Sent an email to this account, and it was return saying email not found. Ive tried 2 or 3 more times to send it with the same result. I was hoping this wasnt Frontier's idea of saving face, but starting to look as it is. Very fishy in my opinion. | |
| | | | | | Re: I'd like to help! And after 5 days of CLOSE to what we are paying for, we are now once again, BELOW the 1.5 that we are "guaranteed". Running around .3 atm, and have been all day. Stephanie if your out there, ANY help would be nice. | |
| | | | | Reviews:
·CommuniComm
·Frontier Communi..
| Re: I'd like to help! Called again yesterday and filed a ticket for lower than dial up speeds. Ticket number was 678308 if anyone at frontier is really reading this. My wife and i left to go get groceries, we leave our 17yo daughter home in case frontier calls or comes by. Just so happened they do come by, and drop off ANOTHER modem. No speed or ping checks, just drop off a modem and leave. Why cant we get anything done?????? | |
| | | | | | Reviews:
·CommuniComm
·Frontier Communi..
| Re: I'd like to help! Finally got ahold of Stephanie. And she is working to fix the problem, I thank her very much for her hard work. Nothing has changed yet, but we are supposed to see o rhear something more today. Thank you again Stephanie for trying, lets see if it works! | |
| | | | | | | Reviews:
·CommuniComm
·Frontier Communi..
| Re: I'd like to help! Well Stephaine passed me along to a fellow named John Bayless. She had to being in the NY/Penn area. Anyway, John called and told us he was having a tech meeting and we would see one that day. We did, he took his numbers, and left. His numbers were all good, not 5min after he left the driveway it spiked to its usual out of this world ping times, with time outs and packet losses. Exactly what we told John Bayless and the tech what was happening. John assured us he would be contacting us in the next day or two regarding comping our bill. Not heard back from anyone, and still have the same crappy speeds, spikes, and outages. Please if you are considering Frontier, do your self a BIG favor and go somewhere else, or do without. Would still like to hear from you John Bayless, since we have no contact info of yours, and your name is nowhere located on the Frontier contact page, Stephanie's is but yours is not. | |
| | | | | | | | Reviews:
·CommuniComm
·Frontier Communi..
| Re: I'd like to help! 29 days ago I posted this. In the meantime, all we have heard is talk. Talk from Stephanie, although she did get the ball rolling to fix the problem, even though its still not fixed, so maybe she didnt. Talk from John Bayless, who chewed out the techs in the area, but has done nothing since. So an update, in 29 days we have no problem fixed. So like i said in my first post, please, if you can avoid frontier at all costs. They do not care about their customers(especially the old ones, we had been customers for 6 years or more before all this has happened). Dont buy in to anything that anyone that works for the tells you. We filed ANOTHER ticket with them 2 days ago, and the phone tech said, "Wow, you have had over 30 tickets in this year so far." Yes we have and STILL NO IMPROVEMENTS. Take my advice and avoid frontier like the plague. Better business bureau here we come. | |
| | | | | | | | | | | | | | | | | | | Reviews:
·CommuniComm
·Frontier Communi..
| Re: I'd like to help! We have lost the will to fight frontier over this continuing problem. We have been paying for service we are not getting, and since my wife works via the net, they have cost us over $600 in the last 2 months. At the moment my wife is on the phone to cancel our service with this bunch of fail. Hopefully they will get the problem fixed for others in this area with the same problems we have reported on here. Bye frontier. | |
| | | | | | | | | | Reviews:
·CommuniComm
·Frontier Communi..
| Re: I'd like to help! In new home, which is only a 15minute drive from our old house. Hooked up to Communicomm High Speed. Frontier charged us $60 a month for their failure they called high speed. Which topped out at 3mbps DL, even though we hadnt seen anywhere near half of that for a year. Now we are getting a CONSTANT 7-8mbps for $20 bucks a month for the first year, then it goes to $50. Thats right $10 cheaper for a real isp. Its a shame that a isp will cause you to uproot your family, but when working and schooling from the net, it had to happen. So i guess i should say ty to frontier, for being the cause of my family's move, and bringing us into the real world of isp's. | |
|
| | | I just got my service and I get home from work and my phone is not working and when i go online for help they say call...call on what? I cant call. so wht the hell am I paying for? | |
|
| |
| next review in page (previous review)
Review by JohnNarik
member for 1.9 years, 0 visits, last login: 1.9 years ago
lodged 1.9 years ago
- Hillsboro,Washington,OR
- $100 per month
- (12 month contract)
- about 20 days
- "FIOS internet is good"
- "Terrible customer service. Rip you apart. Overcharge. False Promises"
- "Run away from this company"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
When I first signed up for this TV+Internet service, this was the cheapest around (as it was introductory pricing), I thoughtt it was Verizon,
Sometime in between, Verizon sold their Northwest business to Frontier Communications.
I had several bad experiences after that... first off, they gave me a non-HD receiver, when I clearly told them I had a HD TV while making a connection agreement (also mentioned it while picking up the receiver). Then when I brought home, I realized that they gave me a non-HD receiver, and I called the customer service. They said that they will send one, which took about 2+ weeks and only happened after 3 or 4 phone calls.
Then once my 12 month contract is up, I asked to downgrade my service to something less. I did this in a store (address: 2345 NW 185th Avenue
Suite G-12, Hillsboro, OR 97124), the store representative (Gue or pronounced by "G") by himself said that I was on a higher priced contract and that he could do "something" for me. Asked me to come back as he could talk to his manager and reduce about $20 on my current price. This took 3-4 visits only to see my price go up (not down). Then after 3 months of paying more, I finally cancelled my contract.
Even upon cancelling, my account charged me for one extra month dues. It's been 2 months and been 2 phone calls, no credit check yet (they said that it will be on it's way).
Overall neither the store representative nor the customer service rep were helpful (in fact, they were giving falsified information).
I skipped one or two incidents as I am already tired about bashing about them.
Stay away from this company.
Comments:
| next page (previous review)
 Review by chazman1
member for 11.5 years, 2447 visits, last login: a few hours ago
updated 1.9 years ago
- Mount Orab,Brown,OH
- $39 per month
- (12 month contract)
- about 1 days
- "None"
- "All"
- "5 days no DSL, no repair"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Most of my town has been down for 5 days and counting so far. The most I got from tech support is someone will call you back, hasn't happened.
Edited to add:
Got someone on the phone who was polite, apologetic and mostly embarrassed. Said tech is doing an upgrade and had no time frame on when service would be restored.
Comments:
| | Frontier joke Frontier is very unscrupulous. It use to be the best service under Verizon until they sold to sleezy Frontier here in the Northwest. Here's a 4/11/11 post from the main newspaper in the Portland, OR. area about what anti-customer havoc Frontier is up to here. They should be avoided.
»blog.oregonlive.com/siliconfores···s_s.html | |
|
| |
|
|
Agreed, Frontier Sucks!!!
·