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Frontier Communications page on DSLReports
Six Month Rating

Reviews:
bullet 421 reviews (120 good) (212 bad)
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Review by ABuce See Profile

  • Location: Shepherdstown,Jefferson,WV
  • Cost Contract price not specified.
Good "Tecs on phone & in the field top rate"
Bad "Connection speed and options"
Overall "If I could change I would."
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(ratings below consensus)

They are my only real choice for the price. Cable is avialable but service in our rural area for cable is not reliable. Frontier plan options and services alow rate. People are good but overall I wish I could change.

member for 5 years, 7 visits, last login: 1.1 years ago
lodged 2.9 years ago

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Review by wvsparkey See Profile

  • Location: Proctorville,Lawrence,OH
  • Cost Contract price not specified.
Bad "Just don't do it!"
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I thought Verizon was bad... Frontier sets a new low in dependability. Here is what my visual route trace program says about it....
In general, hops in this route respond slowly. (Over 1154ms on average) All hops after hop 3 in 'Frontier communications of America' respond particularly slowly'....

This is not unusual at certain times of the day for the boys on the Frontier. Verizon at least worked most of the time (if it wasn't raining).

member for 6.9 years, 318 visits, last login: 160 days ago
updated 3 years ago

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Review by scottlb See Profile

  • Location: Snohomish,Snohomish,WA
  • Cost Contract price not specified. (24 month contract)
Bad "Speed"
Overall "They need to step up their service!"
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(ratings match consensus)

This is supposed to be a 7.1M line. I'm getting .9M on a good day. Upload is 380K on an advertised 680K. Basically not worth the money. No cable here, so I'm stuck unless I go back to satellite. I used to get around 4M, now I'm dead in the water here. Back to nagging & hope it works.

member for 6.3 years, 10 visits, last login: 2.1 years ago
lodged 3 years ago

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Review by (hidden by request)

  • Location: Sandpoint,Bonner,ID
  • Cost: $35 per month (month by month)
  • Telco party Verizon
Good "One of the techs I spoked to was friendly, however he wasn't able to fix my connection (Not his fault but frontiers)."
Bad "Paying for 3m getting 1 at best. Call support every other day still no improvement after 3 months."
Overall "This service is the worst I have ever used and I have seen some pretty bad service providers. DONT USE."
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I've had Frontiers service for about 3 months now and since day one I've had consistent dropouts and hindering slow speeds. I'm paying for 3m which is bad enough on its own but only getting about 1m on a good day. Oh and by the way a good day usually consists of 3 to 4 drop outs and dial up speeds. I feel like I'm on T1! This is 2012! I shouldn't have to be this limited. I'm so dissatisfied with the service that I am now buying a $300 craddlepoint 4g modem and a new router for $80 a month 4g internet service. The fact that I am willing to spend so much for an alternative, even though it has a 10gig a mo. cap says something in its own. It's been 3 months since I started using this service and after calling and calling to get my first bill for the month they had finally sent me one at the end of the 3rd. The bill ended up being $262.00! How much was setup, $90.00!? I don't need to pay someone $90.00 to plug RJ-11 into a modem! I wish that this service was good for every ones sake but unfortunately it is even worse than Northland Cable... Which is pretty bad too.



(review was emailed from domain playxpert.com)
lodged 3 years ago

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Review by robbiej38 See Profile

  • Location: Monroe,Orange,NY
  • Cost Contract price not specified.
Bad "Pony Express is faster"
Overall "If the is another option available, take it."
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The service in Monroe, NY was bearable before the first part of December 2011. Since then its gone from bad to worse. Download used to be 1.5MB or better, now it varies from 500KB to around 1.3MB with most tests I have done in the lower range. Dealing with the company is OK, they are cordial & sympathetic.

member for 3.2 years, 1 visits, last login: 3.2 years ago
lodged 3.2 years ago

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Review by dwill6907 See Profile

  • Location: Franklin,Macon,NC
  • Cost Contract price not specified.
Good "There isn't any"
Bad "disconnects every 2 minutes"
Overall "Frontier internet is horrible"
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(ratings well below consensus)

Since Frontier has taken over for Verizon in my town there has been nothing but headaches. Internet kicks out every 2 or three minutes and stays off for about 5 minutes. When you call them (if they answer) they claim that it's Verizon's fault because of bad lines. Never had a problem before. Was told that they were going to do upgrades but haven't seen it yet. Even as I try and type this the internet has gone out 4 times. I still stay connected to my router so I know that it's not me which they have tried to tell me before. If you have other choices (which I don't) DO NOT pick Frontier. All they will do is make you want to pull out your hair.

If anybody wants to know what my speeds are I have included the link

»www.speedtest.net/result ··· 9108.png

member for 3.3 years, 3 visits, last login: 3.2 years ago
updated 3.2 years ago

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Review by don544 See Profile

  • Location: Ortonville,Oakland,MI
  • Cost Contract price not specified.
Good "NONE"
Bad "You name it, service line BS"
Overall "It might be good if they ever got there act together"
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Started after local Verizon land line was sold to Frontier, had canceled Verizon land line when they did not make it out to repair downed drop to house after three days did not use anyway so why continue?

Frontier starts sending adverts saying can get DSL now, call, say can , say can not , say will check and call back,never call us back, we call they say can but have to pay install can not self install, say you are offering self install package in advert, say but we have to come fix wire we never fixed three years ago DUH.

All in all it is the same run around we got from Verizon and comcast, advertise great but service lousy, maybe if they put about 25% of the advertising budget into the service department they would have a decent product.

I do care that they have all U.S. staff but it does little good if you can not do anything with it.

01/11/2012

Have now spent about a week on and off with their service people and yes they can get line repaired they say but was told by tomorrow and then was told no not until next Thursday the 19th so we shall see.

Generally seem like a confused bunch of folks, although pleasant enough to talk to nothing seems clear cut with them, no yes or no answers just maybe or we will see.

member for 12 years, 84 visits, last login: 72 days ago
updated 3.2 years ago

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Review by soloridr See Profile

  • Location: Cullowhee,Jackson,NC
  • Cost Contract price not specified.
Good "Nothing good to speak of."
Bad "Everything after installation. Incl: service and customer service"
Overall "I have no other option, worst company I've ever dealt with."
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I pay for 3 Mb/s because that is the fastest speed they can provide in my area. There were times (oh the sweet memories that I actually got over 1 Mb/s....even every now and again over 2 Mb/s. These days, I am lucky that it even lets me on the internet. If it does, I get numbers like (just did a speedtest.net) 206 ms ping, 0.39 Mb/s download spped, and a 0.07 Mb/s upload speed. This is the normal for me....WHEN IT LETS ME DO THE TEST! The first time I called customer service, they walked me through speedtest.net to see together what my results were. Before I ran the test she told me what was acceptable and what to expect. When the results were extraordinarily low, she said "well they are an independent tester, we don't go by their numbers". Seriously? You just suggested we go by it? Then when the numbers weren't right, discard it? I've talked to them several times: full of apologies and promises....nothing has changed. In fact, it's getting worse. I have no other options, in fact I haven't paid for months. This company is so bad they don't even know how to turn my service (if you want to call it that) off!

member for 3.2 years, 0 visits, last login: 3.2 years ago
lodged 3.2 years ago

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Review by e334 See Profile

  • Location: Elk Grove,Sacramento,CA
  • Cost Contract price not specified.
Good "works"
Bad "Practices censorship, always disconnect, slow download/upload speed"
Overall "Horrible company, I hope they file bankruptcy"
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Absolutely horrid internet DSL provider. They even practice censorship on sites that I regularly visit, such as www.ubuntu.com. The download/upload speeds are absolutely horrible also, will NOT recommend anyone to buy their ANY of their services. Stuck on their contract, will leave the minute the contract expires..

member for 3.2 years, 0 visits, last login: 3.2 years ago
lodged 3.2 years ago

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Review by WeatherPilot See Profile

  • Location: Cato,Cayuga,NY
  • Cost Contract price not specified.
Good "Better than nothing"
Bad "Slow, unreliable, and congested network"
Overall "Don't buy unless it's your only option"
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A slow connection running over unreliable 50 plus year old copper through a congested DSLAM and routing network serviced by either greedy individuals or inept dolts. Wishing that this company goes down in flames or falls under the weight of it's own arrogant pompous ego does not begin to describe how much hate I have for this company. They are the only service in town so your forced to pay what the greedy ******** want to get internet. They need to fix their **** or they will only bring a federal investigation from the FCC, DOJ, FTC and AG upon themselves.

member for 5.6 years, 248 visits, last login: 83 days ago
lodged 3.2 years ago

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