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I have a double bonded connection via Arris NVG443B, after changing to google dns servers I (knock on wood) don't ever really have any downtime other than the occasional drops. member for 5.9 years, 20 visits, last login: 5 years ago lodged 5.9 years ago
The 45/6 megabit is new to this area and had a few wrinkles. They did not install new equipment but used our existing F2250 over the existing single pair. Ordering and installation was done quickly and professionally. Frontier has always been easy to deal with here. NOW for the problem. First Frontier supplied good equipment, good installation and did not need to be called. The problem was with amature radio signals causing the F2250 to drop connection. It did not happen till the speed increase. PLEASE NOTE the amature station is operating as licensed by the FCC.(It is mine and is maintained per my license.) The F2250 is a part 15 device and must deal with licensed transmitters itself.(FCC regulations usually printed in the front of the equipments manual.) In this case I used a Biggest clamp-on, mix 31 ferrite core on the input cable.(From kf7p.com) Nine turns did the trick and no more RFI. The legitimate signal was not affected by the core. member for 6.1 years, 18 visits, last login: 5.2 years ago updated 6 years ago
I have the fastest dsl available to me. 25mb down, and 1.5 up. Have had very good results with frontier and will stay with them. I am not a new member of DSLreports. I was very sick and was offline for over a year and didn't log on so I opened a new accout. member for 9.9 years, 125 visits, last login: 1.6 years ago updated 6 years ago
Been with Frontier for almost 8 years now since Verizon sold their rights to them. Have had a couple issues over the years, but most fixed quickly. Their Chat customer service far exceeds their call in customer service. member for 6.4 years, 2 visits, last login: 6.1 years ago lodged 6.4 years ago
I have Frontier Simply Broadband Max DSL service. We pay full price of close to $40, and have for several years. The modem provided to me is a Netgear 7750. It is combined modem, router, and access points. We have had good experiences with Frontier and their tech support. The main thing I wish Frontier offered is fast upload speeds. I get 768 kb/s upload, and so video conferencing is difficult. member for 6.6 years, 189 visits, last login: 218 days ago lodged 6.6 years ago
i was very uneasy about contacting Frontier for service, but their dsl service(up to 24meg) in this area is actually as fast as it gets. 24meg is for areas that have two lines available, i only have one, but they still got me 18meg. previously i had cellular internet service through Cougar Wireless, and although i paid for 20meg up and 6 meg down, i rarely got better than 12meg up and 6meg down. Frontier was 1/3 the price and i get 18meg up and 1.25 meg down(15meg up and 1 meg down via speedtest, which is 80% of expected speed, right on the money) consistently and flawlessly. my biggest problem with Frontier is that i had signed up for FIOS service last year at a previous address in Long Beach CA, and after a month and a half, they still couldn't figure out how to get to my house and activate service for the equipment that Verizon had left behind. service was cancelled 3 times with no installation before i gave up. here in Spokane county, however, a service tech was scheduled quickly, he showed up on time(early!) and did a great job with the install. service is very friendly, local and personal here. i am very happy. member for 12.9 years, 375 visits, last login: 6.7 years ago updated 6.7 years ago
..:: Aug-2010 ::.. 158.00...give or take a few cents for long / short months. That includes: * home phone * internet (35 Mbit / 35 Mbit) * TV - MR-DVR (multi-room HD DVR box) - HD-box * all taxes Been happy with the service even through the changeover to Frontier from Verizon. Fact I moved the service twice during the transition and billing charges were correct and service wasn't interrupted. Not bad. Only down fall was the three (yes "3") Frontier contractors came to install service at my new house within 15 minutes. One for each bundled service according to their work orders. They worked it out, two stayed while the third went to his next install. They used existing coax since the house had FiOS service before so the whole install took about 1 hour. They made sure that all channels, multi-room DVR, internet and phone was all functional before leaving. Regarding Frontier shutting down TV service...they haven't fully said that it's going to happen but anybody can read between the lines and see the current actions the company has taken as a sign. I plan on keeping the service till it ends. After that, not sure if going OTA w/ Tivo or sign up with satellite. Install took place in Aug 2010...just now getting around to write about it. Good: 35 Mbit symmetrical Internet connection, 100+ HD channels, PQ Bad: bad install coordination between Frontier and sub-contractors used Bottom line: better value than the local cable operator ..:: 16-Feb-2015 ::.. Well Frontier never did shutdown FiOS TV service but some components did stop, like being able to adjust services online (you have to call now) and remote DVR capabilities. Over all the service has been pretty good and for the 4 years (after the Verizon selloff) my bill did go up $20 over the years for a monthly total of 175.xx but in September 2014 we decided to cancel TV and phone and go with Tivo and Ooma. We average about 10 hours of TV a week and about 95% of it can be captured from OTA, the rest with Netflix/Amazon Prime. The other bump was Frontier changed their FiOS plans to 30/5 ($34.99), 50/10 ($49.99) and 100/15 ($79.99) at around the same time so that put the nail in the coffin for TV and Phone service. I hated to lose the symmetrical 35/35 Internet service but we are getting by with the 30/5 plain and saving roughly $115 a month (Tivo and Ooma service factored in). (Can save $5.00 more if signed up for autopay for any of the plans.) Today (16-Feb-2015) I did experience our first outage. Call Tech Support, very helpful, took about 45 minutes being on the phone with them. Issue was on their end and when pressed for what was the cause the tech said that they just had to do "some configuring on their stuff". (What ever that means.) Other thoughts. We had a $250 ish credit when canceling TV and Phone so when that pot drys up I'm planning on bumping our internet to the middle tier (50/10). Wish List: * more control over account (change service, etc.) * Increase upload bandwidth * Really distance themselves from Comcast in Internet plans and price. Mainly plans. ..:: 2017 - Winter (Jan or Feb) ::.. Lost internet. Traced problem to the power supply to the ONT. 4 day wait till a tech could come out to fix. Ugh. During that time, I tried everything in my power (and tool cabinet) to jerry rigged something but couldn't get it to power back on. (Dark times without internet.) Once the tech came, she swapped only the Power Unit. Service back on but now I lost the extra upload padding. Was 50/20, now 50/10...which is what my service is to being with but I miss that extra 10Mbps. ..:: 1-May-2017 ::.. Short outage between 4:30 - 8:30 PM. During that time I power cycled the Router, ONT to no solution. Called support, waiting on hold for 53 minutes before hanging up. Called again around 7:00, got a recording that there was an outage in Gresham (nowhere near me). Service came back online sometime around 8:30 PM. member for 17.7 years, 2795 visits, last login: 2 years ago updated 6.9 years ago
I ordered the 100/100Mbps tier. The ordering was easy but was charged for something that I was not interested in but thought was free from what the phone rep during setup. The install process was a breeze. I already wired up the housing end so the install rep just had to plug it into the ONT box. It was setup in about 15 minutes. Install was free and painless. I noticed the billing issue as stated before on my first bill. I was able to call support and get the charges taken off easy. The Phone rep was nice and very fast. member for 6.9 years, 39 visits, last login: 4.8 years ago lodged 6.9 years ago
I was a Frontier customer for years and the service was terrible it never worked fought them for years\. I canceled their service 2 years ago, i just recently was informed they had fixed their issues in my area so i gave them a try again what a difference i now 24 meg service with no issues so far it has only been a month. But i am very optimistic, The installer preformed a very professional job member for 21.7 years, 126 visits, last login: 7.1 years ago updated 7.1 years ago
I was one of the first customers Frontier had for DSL in the Sanborn, NY area when DSL was introduced. The speeds for Frontier Max, the plan I have always subscribed to, began at 1Mbps/128kbps and later on increased to 3Mbps/384kbps a few weeks later as Frontier began to establish their network in the area. The supplied modem was the Speedstream 6520 which is an ADSL2+ 10/100Mbps Wireless G Gateway. The service when it was first connected was awesome. I saw my speeds day and night and it was pretty much reliable. Occasionally when Frontier was having backbone issues I would see a night time slowdown, and support was typically aware of it and willing to file a ticket for 1.5Mbps on a 3Mbps line. Towards the second and third year of service, Frontier started to have an influx of customers in this area as a result of the trouble going on with the Cable company (Adelphia). As a result, while Frontier had DSLAM capacity to add connections, they did not have the capacity backing up everything at night and as a result, speeds would suffer. It took Frontier a few months to resolve this as it was local, and this was simply a fiber optic upgrade between Central Offices. Once the new Fiber was turned up, speeds returned to normal again. There was a fiber cut a week after which caused packet loss, however the local techs and phone support acknowledged an area issue and the fiber cut was eventually fixed a day later. Fast forward to more recent events, I've noticed an increase in congestion on the service being caused from the transit in and around the Rochester area, in addition to the transit going to Ashburn, Virginia which is where Frontier has a key POP for peering with other providers. While my slowdowns are no longer local, they happen at various times of the evening and also on various days. Some days the service is consistent, other days it can be as low as 700kbps to most sites and a rollercoaster at that. Gaming performance also deteriorates during this time, with an increase in latency, loss, and jitter. Some latency increases were attributed to the gear in Rochester I must route through (BRAS, Switches, Fiber Ring) being congested which Frontier has been slowly addressing, but not as quick as they should be. One issue I do have with the service is with my ability to download and upload at the same time. I've done some research, and while we haven't settled on an exact reason for this, whenever I max my download out and attempt to run an upload at full speed my line takes a massive hit on the download. My download also takes a hit when I upload at a very minimal amount as well (for example, downloading at 390KB/s, could upload an additional 2KB/s and my download speed will drop by 100KB/s). Based on what I've found out, this may be due to the old DSLAM I'm attached to, but more than likely it was due to the BRAS (Edge router) I'm attached to. This may be due to the Quality of Service rules I have in place, but I have not been able to get this to perform as I'd like. As far as the equipment goes, back when Frontier used to give out Siemems modems, they were well known to play up with gaming consoles. They were reliable and stable, with the SE567 giving some pretty good Wireless range, but it was often desired to bridge the modem or replace it with something else. My last modem was a Westell 7500, which has been stable and works fine. Frontier has since moved on to newer units with feature Wireless N support. I'm glad Frontier has moved away from the Siemens modems and has started moving towards Linux-based units. This will, hopefully, allow for far more flexibility with their gear. I've certainly noticed a huge improvement in stability. The last thing I'd like to mention is that Frontier is now upgrading gear in this area, a much needed upgrade with newer ADSL2+ and VDSL2 gear capable of delivering some better speeds. Some of these upgrades include ADSL2+ bonding on the physical aspects, so there's nothing fancy such as MLPPP being used. I hope they execute this upgrade to the best of their ability and also make full use of all of the equipment. A complaint I have held for years with Frontier is with the speed they also provide in this area. My download speed remains at 3Mbps after 7+ years of service, and the upload was stuck at 384kbps up until the final year of my service. From what I have been able to obtain, the gear Frontier has is very capable of going faster but due to non-technical reasons they will not turn up the speed higher even on the old gear. I won't elaborate on this for various reasons but I really hope they reconsider now that the cable company in this area has some ridiculous speeds and aren't that much more expensive. Some of you may also wonder why I didn't mention data limits or modem rental fees. I'm not for Frontier trying to cap their users like they've been trying to do for a while in some regions, first starting off at 5GB and then booting higher than average users. They haven't enforced caps in my area yet and I'm glad they haven't. It's not the right direction to go down in a modern Internet if they wish to stay in the wireline ISP business. Leave capping to the wireless providers. Also for the modem rental fees, word has it Frontier is doing away with them. I have never paid a modem rental fee and I have found ways around paying it when I swapped modems to Frontier-supported units. DSL modems are cheap things, and are paid off with a few months of service. Plus, if I ever need support I'd rather not have them blame my modem. Attachments: member for 16.1 years, 8713 visits, last login: a few hours ago updated 7.2 years ago
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