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The best in LHC! Excellent on site, tech support!!! Very responsive and helpful! They show up when they say they will!!! Best value in town! member for 16.5 years, 20 visits, last login: 1.5 years ago lodged 11.8 years ago
I find myself engaged to the most remarkable woman in the World; unfortunately this necessitated moving out of Verizon land where I enjoyed 10/1mbit/s DSL service and into Frontier land. Called them a few months prior to my move to inquire about which services were available at my new address; was told that I could get 7mbit/s download and 768kbit/s upload at $20/mo the first year and $39.99/mo thereafter. The modem rental fee can be waived since I already own several compatible DSL modems. Dry loop is available in my market though I don't intend to avail myself of it as I like the inherent reliability of POTS. Placed my order as soon as I moved in with my fiance. Installation scheduled for Monday when ordered on a Thursday. No charge for installation. I've already run new inside wiring for the DSL connection and intend to ask them to install a filter inside the NID when they arrive. Technician calls at 8:30am Monday to verify that I'm home. Indicates she will be out as soon as she is done hooking things up at the central office. She arrives at our house shortly thereafter and the installation goes quickly and smoothly. Unfortunately I'm only provisioned at 3.0/384; I ask about this and am told that it is the highest speed available for consumers in our market. Apparently the sales rep who told me otherwise was misinformed. I ask her what can be done about this -- I work from home and need more than 384kbit/s of upload -- she says I can get 6.0/768 business class service and she'll forward my information to a local rep who can get me set up for that service. The local rep calls me two days later and apologizes for the bad information previously provided; apparently the national sales people lack market specific information. She tells me that 6.0/1.0 mbit/s business class service is available for $80. After some negotiation she agrees to sell us that service for $59.99/mo with a three year commitment. Since it's business class service I can obtain a static IP for $10/mo more; I decline this option at the time but would ultimately have it added later. All in all things went well. I'm disappointed that the national rep gave me inaccurate information but that's par for the course with large corporations. I find Frontier much easier to deal with than Verizon; Verizon has a "take it or leave it" attitude which was not in evidence when dealing with Frontier. Their reps are helpful, outgoing and willing to work with you to ensure that you get the service you need. I'm paying more money than I thought I would be but the underlying price is the same as my Verizon DSL while the extra $10 for a static IP is cheap for the functionality it provides. Having a business class connection is nice; no blocked ports, promised speed delivered 24/7 and the knowledge that my price is locked in for at least three years. One other item of note: The person who placed my order spelled my name correctly on the account but completely messed it up for the PPP/e-mail username. The install technician told me this could be fixed with a phone call if I wanted but I told her not to bother since I won't be using their e-mail address. To explain my ratings: Pre-sales information 3/5: This would be a 1/5 if it wasn't for the excellent experience I had working with the local rep. The national sales reps lack market specific information but if you can get a local one on the phone you'll be in excellent hands. Install Co-ordination 5/5: They showed up when promised and didn't charge an installation fee. The technician was knowledgeable and thanked me for making her job easier by doing the inside wiring. She was on-site less than twenty minutes and referred me to the awesome local sales rep. Connection reliability 5/5: My connection is stable and thus far delivers my promised speed 24/7; I get 5.89mbit/s on download speed tests and 1.01mbit/s on uploads. What more can you ask for when they sell you a 6.0/1.0 connection? Tech Support 5/5: Worked with them to get my static IP configured after it was ordered. They are on-shore and knowledgeable; it took longer than I would have liked to get the static IP configured but that was attributable to my bringing a non-Frontier modem. The technician worked with me in spite of this and together we figured it out. Services 5/5: What can I say here that wasn't covered in my written review above? Value for money 4/5: Same price as my 10.0/1.0 DSL from Verizon before the extra $10 for the static IP. The price is more than fair for what I'm getting; my only wish is for them to have ADSL2+ so I could get a higher download speed. I've about topped out what G.dmt can deliver but I'm close enough to the CO to benefit from ADSL2+ should they opt to make it available. Modem signal/sync stats: Line Mode ADSL_G.dmt Data Path INTERLEAVED Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 6944 1152 Margin (dB) 17.6 7.0 Line Attenuation (dB) 26.2 13.5 Transmit Power (dBm) 17.9 11.9 member for 16.1 years, 842 visits, last login: 10 years ago updated 11.8 years ago
I recently upgraded from a 3mb line to 7mb after problems encountered with 6100 modem talking to my aging wrt160. Frontier tech support said problem was modem and sent me out a Westell 7500. much like the 6100 but with 802.11a,b,g and topped out at 54mb g standard. Comms were slow and didn't enjoy being speed-limited at G mode. (It took nearly 2 days to download Far Cry 2....finally gave it up after half a dozen re-starts!) Purchased Netgear WNDR3700 wifi router and put the Westell 6100 modem back into service.(BTW...it works fine! Not sure why tech support said pitch it in the trash!)! Now I enjoy 500-800kb/s+ download speeds and downloaded FC 2 in 1.5 hour! The 802.11N mode made all the difference.....the mode missing from the Westell 7500! I also really like the simultanious dual-band capability of the WNDR3700, I can have the wife surfing, the kids playing PS-3 on-line on the 144mb, 2.4ghz side and with 2 clicks, I can go to 5ghz 300mb connection to download games or play MW3 on-line and never notice any appreciable slowdown on either band! I have an IP cam, a weather server, and 2 PCs on-line 24/7, 365 and never have so much as a hiccup now, except for the occasional power outtage, and even then, they're all setup to come back on and boot to the network when the power is restored. In summation, Frontier has great DSL service, very reliable...but they need to update their modem/routers to at least conform to 802.11N standards if they're gonna ask $7/ mo. for a slow-poke 802.11g modem/router! I'm very happy with their service, but am now $100 out-of-pocket for the WNDR3700, and paying an extra $7/mo. modem rental fee for a modem I'm not even using! member for 12.1 years, 24 visits, last login: 11.7 years ago updated 12 years ago
We've had DSL from Verizon (now Frontier) for about 7 years now, and it has generally been problem-free. During the Verizon-Frontier transition, the DSL went out once, but it was resolved quickly by tech support. We also had some ongoing issues with the modem losing sync, but it turned out to be internal wiring and not Frontier's fault at all; we ran new CAT5 directly from the NID to the modem and disconnected the house wiring completely. The problems vanished, with a consistently good noise margin. I recently called to upgrade our service from 3mbit to 7mbit and it was switched over 5 days later (at 9pm on a Sunday -- weird).We have a downstream attenuation of 45dB, so I was not sure if 7mbit service would work; however, the line must be of high quality since we still get a good 16dB noise margin after the upgrade (was 22 before). Based on the attenuation, we are probably about 3.3km from the DSLAM. Google Maps says we're more like 5.5km from the CO, so we must be fed out of a remote. Last week I ordered a second 7mbit line via their SecondConnect offer. The tech showed up on time and connected the line, but there was no DSL signal after he left. There was a dialtone however. I called the next day to report the issue, and they will be sending out a tech today or tomorrow to look at it; although I expect the problem is at the CO. Neither modem syncs up on the new line, and they both sync on the old. My intention is to bond the two lines together using a GRE tunnel with a Linux box as a router. The Linux box has multiple NICs, one connected to each modem and one for the LAN. The GRE endpoint is a Linode VPS in a datacenter somewhere. Aggregating the bandwidth should let me achieve approx. 14mbit download speeds. I will route bandwidth-intensive protocols like HTTP through the tunneled connection and route latency-sensitive ones (gaming, DNS) through one of the DSL connections directly. There was a mix-up regarding the second line's phone number; they one they gave me was different than the actual number I see on caller ID when I call out. This may or may not have something to do with the DSL not working on that line. I'll update this review with the resolution. Some people have reported billing problems with SecondConnect; obviously I haven't seen the first bill yet, so I will update the review if there are any problems. Overall, I'm happy with Frontier. Despite the installation mix-ups (assuming they are resolved shortly) I'm glad that somebody provides broadband at my location. Satellite barely counts as broadband, and Comcast would require thousands of dollars to run cable up the street, and neighbors have reported that it is slow in this area. We have luckily not had any speed issues that others are reporting; however, I would like them to improve their routing in the Seattle area. It seems that connections often get routed down through CA and back when connecting to other servers in Seattle. This is a bit inefficient with regards to latency, but it's not a show-stopper. [Update 2/10/2012] No tech visit, but the DSL started working on the second line this morning. They must have finished the work connecting me at the CO. My first speed test on the bonded connection showed this result: Download Speed: 15652 kbps (1956.5 KB/sec transfer rate) Upload Speed: 1415 kbps (176.9 KB/sec transfer rate) A few downloads show a pretty consistent speed of about 1,500K/sec. Needless to say, I'm pretty happy! member for 12.1 years, 17 visits, last login: 6.4 years ago updated 12.1 years ago
I love it, the installer was great, I have two choices, Time Warner or Frontier.... Frontier is far better then Time Warner. No Problems!!!! member for 16.6 years, 3243 visits, last login: 7 years ago updated 12.1 years ago
Ordered DSL Turbo. Supposed to be 7 Meg max usually runs around 5 Meg. Am not paying the modem fee since I already have my own. I watch a lot sports and use this mostly for video streaming. Would rather have FIOS but this seems the best deal for now. According Comcast's website 40 bucks a month would only get me 1.5 Meg. »www.speedtest.net/result ··· 3455.png member for 12.2 years, 426 visits, last login: 155 days ago updated 12.1 years ago
Around my neck of the woods, we have two options. Option A is over sold Suddenlink and Option B Frontier Communications. I went with Frontier due to the Bundling options they presently have. Nationwide long distance with 3000/768 internet for around 40 and some change a month. The installer was professional but slow at the same time. It took around one hour to hook me all the way up. The only reason being is that I wasn't quite provisioned at the Central Office yet. The equipment is a lot better than what I originally thought it would be. The Westell 7500 suits me fine, after I set it up to assign statically instead of dynamic. Billing and Technical support with Frontier, is like skipping rocks into a stream or lake, You get lucky sometimes. I've yet to have any downtime with Frontier in these three month's I've had them. Pings on the other hand I had a little trouble at first. Setting up with a static routing system helped me a lot. Thanks to the people over at the Frontier forums for the suggestions and great reading. member for 12.9 years, 851 visits, last login: 9.6 years ago updated 12.3 years ago
Update 8/20/2011 - Well after calling literally every other week for months and getting the run around...two weeks ago I saw multiple Frontier Trucks combing the 10 miles in and around my neighborhood. Low and behold I've had the advertised 3MB / 768 speed all day again. It appears they finally fixed the problems in my neighborhood. Thank God! ---- 4/3/2011 - Stanwood, WA - Verizon sold their customers to Frontier in my area and my speed has slowed in the evenings. I work remotely from home and have had Verizon DSL for a couple years ...it met the advertised 3MB speeds 24/7. I've had Frontier for 9 months and for the last 6 months my speed has dropped to 1MB between the hours of 4pm and 1am everyday. Frontier tech support (20 year old girls in West Virginia - this is no joke) is useless. I've called "tech support" to complain a dozen times. I get the canned answer "our tests show your line is working properly", "did you check your cable to your router" (oh, yeah at ~4pm everyday I switch the cable for a non-working one)...but when I push them they "talk to their manager" and given me some new excuse, most recent being "we're upgrading the lines in the WA state...it'll be another 30-60days". In other words, call back in 2 months to complain again. I wish I had another option where I live. member for 13 years, 15 visits, last login: 12.3 years ago updated 12.3 years ago
Had HughesNet for almost 2 years and thought I was going to go crazy with all their stupid limits. Frontier bought out Verizon in our area and quickly installed DSL. I got the 3 to 7 mbps package which put us into the Triple Play. After its all said and done, it only added $14 more on our bill. That would be a savings of $122 from HughesNet!!! The order and install was excellent. It took ten days because they just launched DSL in our area and there was everyone getting connected. The equipment installed was the Westell 7500. I have only had Frontier for only 2 weeks now but I'm in love so far. Probably because I had that worthless HughesNet for the last two years. Looking forward to getting a little more speed but for now, I cant say a bad thing about Frontier. Everyone I have dealt with so far have been extremely nice and helpful. The stated total monthly cost of $65 is with home phone included with every feature including unlimited calling within the continental United States. member for 12.9 years, 154 visits, last login: 7.5 years ago lodged 12.4 years ago
I was transferred over to Frontier from Verizon as were many others. Since Frontier has taken the reins we have had an increase in quality of service with the addition of DSL becoming available. Frontier is putting much effort in upgrading the mess Verizon left here and they are doing a wonderful job of it. They respond to service calls somewhat reasonably and their techs are very knowledgeable and helpful. As the upgrades continue from Frontier I will update this review with pertinent information. member for 14.5 years, 2812 visits, last login: 265 days ago lodged 12.6 years ago
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