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Review by (hidden by request)
Posted: 8.3 years ago
(review was emailed from domain frontiernet.net)
 Monroe,Orange,NY
 Contract price not specified.
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I live in Monroe, my phone number is (845)782 and Frontier told me I'm not eligible for DSL. Big disappointment, considering their Web site leads you to believe you're eligible DSL!
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Review by wmeyer 
Posted: 8.4 years ago
member for 8.5 years, 511 visits, last login: 17 days ago
Wallkill,Ulster,NY
$44 per month
 about 21 days
 "Fast For the Most Part 380/600 Down 118 Up"
 "Some Severe DownTime"
 "When they are up they are Great, When they go down, it takes to long to resolve the Problem"
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Overall I am happy with Frontier Lightning Links. When they go down they are down for like 12-20 hours at a time. Singe Dynamic I/P which has stayed up as much as 10-15 days at a time. I am using Windows Internet Sharing and it is working great on my small network.
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Review by aboz
UPDATED: 8.4 years ago
member for 8.7 years, 3350 visits, last login: 4 days ago
Rochester,Monroe,NY
$39 per month
about 17 days
"Fast, Reliable,dedicated 3 MB/sec"
"none so far"
"I like it so far"
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Yes Road runner may be a tad faster, but the cable company here is so arrogant that when it comes to customer support there is none! Thats one big reason that I got DSL! Another reason it's $7 cheaper. So far I am satisfied with Frontier.
It's now been 2 weeks and I am even more satisfied! I am getting D/L speeds of more than 2.5 MB/Sec (in short bursts) I never got that with RR.
Update: I got upgraded to 3 MB/sec for no charge. I am really enjoying my speeds! I can get it up to a steady 3.7 MB/sec. on downloads.
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Review by type11
Posted: 8.5 years ago
member for 8.5 years, 1 visits, last login: 8.5 years ago
New Richmond,Saint Croix,WI
$47 per month (month by month)
about 14 days
"Very reliable. Good speeds. Decent Price."
"Limited hardware selection and installation options."
"Happy with service but have a few suggestions."
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I've had great experiences with Frontier. However in Western Wisconsin there are a few issues. First of all the only modem you can use is the Nortel Networks modem the rent to you. The modem is not configurable, so you can't set it up as a router for multiple computers. Also there is no option to setup the service and home equipment yourself. The contract to have a technician from CompUSA come to your house and install the filters and modem (which I ended up doing most of anyway). The fact that you can't use other DSL modems bothers me the most. I work for an ISP in MN that provides DSL through QWest and I think their equipment is far superior. Using Cisco 675 modems those of us who know what we're doing can configure various features such as routing. And the price of renting the modem through Frontier is over $8/month.
Other than those two things I have had no complaints. I guess we could all use lower prices though. 
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Review by RevDave3
Posted: 8.5 years ago
member for 8.5 years, 16 visits, last login: 7.5 years ago
Fairmont,Martin,MN
$49 per month (month by month)
about 10 days
"Good speeds up and down and timely install."
"I had to instruct the on site tech and the phone tech on Mac install even thought they knew I had a MAC in advance."
"I am happy, blows away dial up."
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I have been getting good speed for my area - usually about 650 d/l and 105 u/l. So far I am very happy with the service over all.
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Review by drruden
Posted: 8.6 years ago
member for 8.6 years, 5 visits, last login: 8.3 years ago
Le Mars,Plymouth,IA
$49 per month
about 14 days
"Ordering was easy, installers were punctual, speed is better than expected"
"None to date"
"Very happy with service so far."
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The service is new in northwest Iowa and I was pleased when Frontier called me to tell me they now offered DSL. I had previously asked to be notified when available. I ordered the service and was given a date and time for install and both the Comp USA and Frontier techs were right on time. We set up the DSL modem, hooked it to my SMC Barricade, made the changes to the router(fixed IP, Gateway and DNS servers) then rebooted the router and everything was working great on my home network. Originally I read that Frontier used a dynamic IP with a special login screen. I was extremely please to find out I got a fixed IP address and no special login screens. Been running for 5 days with no problems and have seen speeds range from 600-800K down and 400-500 up which surprised me as I was told it would be 1 meg down and 128K up. So far I can say I am extremey pleased with the installation and the functionality. I have not had a need to call tech support yet.
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Review by acordova
Posted: 8.6 years ago
member for 9.4 years, 36 visits, last login: 3.9 years ago
Rochester,Monroe,NY
$39 per month
about 14 days
"Faster than cable in this neighborhood"
"Could always be cheaper"
"Frontier ADSL has been faster than cable in this neighborhood for 12 months now."
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The original speed ordered was 1 Mb down but during light traffic times I'm able to average 2.3 Mb and have seen up to a steady 5 Mb on very, very large downloads. During high traffic times I'm able to average between 1.3-1.5 Mb at 15,300 ft from my CO. I recommend self-install option if you know what you're doing. As I write this, I've been logged on 1110 hrs only because Frontier performed network maintenance, otherwise it would have easily been double that time. Only once in the past year have I been affected by a network problem and that lasted for about six hours. My dynamic IP address has changed only a handful of times in the last five months. I'm more than pleased with their service.
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Review by Lowcarb
Posted: 8.6 years ago
member for 9.3 years, 193 visits, last login: 1.7 years ago
Lagrangeville,Dutchess,NY
$57 per month
about 45 days
"Faster than dial up"
"Monthly Cost, Install Cost, No choice of ISP, ISP Cost"
"No other choice in my area so I pay until better is available"
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$250 for install. No self install option available when I ordered. After the 20+% taxes and tarrifs on the luxury item of telephone service (don't forget the 3% Spanish American war tax too) the install bill was over $300.
No choice of ISP. I could have free ISP from QWEST but the only service you can uese with Frontier LightningLink (their name for DSL) is Frontiernet (theirs) or AOL.
DSL is $39.95
ISP is $14.95
after taxes total is $57.69/month
Reliability was poor at first but has gotten much better. I rate them as good now.
They used to only give you 1 mail box. They recently increased it to two I think.
Customer service is fair. When there is an outage an 800 number usually has the correct status. It is comforting to know that they are aware of the problem at least. If/when you have to speak with a rep don't expect too much.
Not responsive at all to requests for increased ISP alliances.
Uses Dynamic IB but my address usually remains the same for weeks at a time.
Download generally about 700K Upload generally 128K
Install price included a Cisco single port router
When I tried to order they insisted that is wasn't available in my area. Month after month I checked and they gave me the same story. One day the guy across the street from me tells me he has DSL from them. I call and again they tell me I can't have service in my area. When I confront them about my neighbor they put me on hold for 5 minutes then finally come back with "Oh yes, I guess you can have service". I would have ordered MONTHS earlier if they had had a clue.
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Review by aboz
Posted: 8.7 years ago
member for 8.7 years, 3350 visits, last login: 4 days ago
Rochester,Monroe,NY
$39 per month
about 17 days
"Fast, Reliable, Not Shared with the whole neighborhood! :)"
"none so far"
"I like it so far"
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Yes Road runner may be a tad faster, but the cable company here is so arrogant that when it comes to customer support there is none! Thats one big reason that I got DSL! Another reason it's $7 cheaper. So far I am satisfied with Frontier.
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Review by flewbyu
Posted: 8.7 years ago
member for 8.8 years, 19 visits, last login: 7.1 years ago
Webster,Monroe,NY
$29 per month
about 35 days
"So much better than dial-up it's unbelievable"
"Having to pick up the equipment at a not too convienant time/place"
"Love it!"
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Ordering was painless. Sales people were good. Took frontier one and 1/2 weeks to come do the engineering survey to see if I'd qualify, instead of the three weeks they initially said it would. But then I couldn't get the modem, as they were back-ordered and had to wait anyway. The self install I did was a piece of cake. If you have any computer ability and can follow directions, it's a no brainer. It would be nice if they'd mail you the equipment instead of making you go to CompUSA to pick it up, and the pick-up hours are very limited compared to the stores hours.
frontier won't guarantee any certain speed, but after a registry tweak, I'm getting about 720 down, 85 up. Not too bad. But I'm hoping I can improve it further.
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