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Frontier Communications page on DSLReports
Six Month Rating

Reviews:
bullet 408 reviews (114 good) (208 bad)
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Review by LMI See Profile

  • Location: USA
  • Cost: $39 per month (12 month contract)
  • Install: about 5 days
Good "Quick installation"
Bad "The worst performance and the worst service I ever experienced anywhere"
Overall "If you have another option, don't get frontier."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Unfortunately there is no other provider here. I subscribe to 7Mbps. During the week during day hours my download speed varies between 3 Mpbs and 1Mbps. It disconnects every few hours and I need to reboot my modem. Evenings and during the weekend speeds drop to 100 Kbps and I even measured 14 Kbps at times. Modem needs rebooting to re-establish the connection every 5 - 10 minutes.

I've been calling their tech support for well over a year and always hear the same thing: "we know there is a problem with our infrastructure in that area and we are planning on upgrading it in a month or so". It's over a year later and I still hear "we are planning to upgrade it. Sorry for any inconvenience ".

At some point I also had a problem with my line. Technician was scheduled for a specific date (no time, just the entire day). At 5 pm that day, after waiting the entire day for someone to come, I got a recorded call notifying me that "due to unforeseen circumstance the technician won't be able to come that day and will come the following day". Again, no time given.

Service performance is worse over 50% of the time than old, old dial-up modems (it's worse than 300 Kbps). And they know about it and are not doing anything to change it. (BTW., I finally complained to FCC. Let's see if that will help.)

member for 46 days, 0 visits, last login: 46 days ago
updated 46 days ago

Comments:

Review by cool88 See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "always on."
Bad "takes time to get the full speed."
Overall "Its good. but if fiber or cable internet is there look at there offers."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

For a rural area the internet is great they do a good job and its always on. I do see it go from 6mbps to 5.5mbps at the peak hours but that has fade the last 2 weeks to only slow to 5.8mbps during peak hours so they are get upgrades here every few months and I seen that the 12/2 and 24/3 is where I can get it but the 6mbps/768kbps is good and that's just what I need. If its frontier dsl or wireless or satellite internet go with frontier.

here's my everyday speed:
»www.speedtest.net/my-result/3447543277
»www.speedtest.net/my-result/3447634580

Update 7/31/2014 the internet is still going very good It is still always on except last weekend the area had a outage for 6 to 8 hours. »www.speedtest.net/my-result/3660260071

member for 155 days, 61 visits, last login: a few hours ago
updated 50 days ago

Comments:

Shirley Chap

@173.85.194.x

My service today

Although I haven't been happy with frontier for quite some time I was indeed happy today with the phone service provided bu Jackie ext.2355 and also the hard work from Brian tech 573 or 873
cool88

join:2014-04-18

Re: My service today

frontier speed wise is not the best. but 1/3 to 2/3 of tech support and customer service. will try to help get a better speed or try and find out if any new plans are open to get and even try to find out when upgrades will happen.

Review by Aranarth See Profile

  • Location: Stanwood,Mecosta,MI
  • Cost: $35 per month (24 month contract)
  • Install: about 12 days
Good "Cheap and available"
Bad "DSL is not as fast as cable"
Overall "If your choices are Satellite or DSL, DSL wins!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Finally got it in the area after almost 9 years of promises.

Definitely better than Wildblue 500kbs service.

There are some coordination issues where everyone I called said yep its all hooked up but when the tech went to the NOC he found out it was not hooked up yet.

Price is decent.
Provided modem is a bit weird... may decide to ditch it early and get a better one form Netgear etc.

Update: After getting 3.2mbps for 6 months I started having dropped connections and other issues. Tech who came out just dropped my speed to 1700kpbs and said that was all the line was good for. So far frontier has given a deaf ear to the idea that it was running 100% stable at 3mbps for 6-9 months and that there is an issue with the line. I might switch to casair instead to get the performance I'm supposed to get.

member for 2.8 years, 771 visits, last login: a few hours ago
updated 52 days ago

Comments:

Arnold

@50.45.188.x

Frontier Will Not Help Us.

After about a year of having the same problems with my internet, over and over they sent a tech guy to come and help, many times. But each time the Frontier tech came here it was as if they did nothing and told us the problem was fixed and left. Each time was the same, and each time the problem did not get fixed despite their promises. Internet is very slow now and i still cannot go on youtube or watch any videos. I am hoping that one day they will do their jobs and finally help us.

spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA
kudos:1
Reviews:
·SureWest Internet

3-6mbps

Frontier almost always does that. Start at between 3-6 on the download side, then whammo, they cut your speed and say everything in the book is responsible for your new landing spot of 1mbps download. You will never see that higher speed again. Frontier sucks!

wow

@50.120.125.x

same thing

wow,,,,the exact same thing has happened to us,, 6 to 9 months of really good service,, then disconnects,, then slow service

Review by FTReport See Profile

  • Location: Metamora,Lapeer,MI
  • Cost Contract price not specified. (12 month contract)
  • Install: about 4 days
Good "I can load google and Reddit OK."
Bad "Service cuts out randomly, horrible sub advertised speed"
Overall "This ISP. Is simply. The WORST."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Two years ago I moved to my current residence, I came to this city after living in El Paso, Texas. In El Paso I was subject to Time Warner's service, while it was not stellar by ANY means, I paid $45 a month for Cable Internet that was advertised at 25mbs Down/ 10mbs Up but averaged around 8mbs Down/2 Mbs Up.

After having to deal with the typical American Service Provider BS where they throttle you back to a crawl until you call in and complain enough to have a tech come out and "magically fix your speed" for the next few weeks, I was pretty jaded about ISPs.

Then I got to where I live now, and the internet monopoly here is run by Frontier Communications. The only package they offered was DSL Internet, which costs roughly $45 a month for 5mbs Down / 2mbs Up, but realistically it averages around 1mbs Down / 6-800kbs Up. But that's not all you pay for this "quality" service, you also of course have to get a phone line because it is DSL, which costs you another $30+ per month, so in the end just to have a horrible crap service I end up paying nearly $100 for crap.

But that's just where it gets started:

When I first moved here and was having these speed issues I got frustrated with the speeds and complained to their Tech Support, and what did they say? "We actually just started a new turbo service in your area which will increase your speeds to 10mbs!" After the incredibly slow speeds I was suffering (I use my computer for work, my kids stream their shows to the xbox, and sometimes I play games online during my off time, all of which were impossible to do with these speeds and performance) So of COURSE I took the Turbo speed, it was only $14 more a month after all!

Did that fix my speeds? Heck yes! It seemed much faster (than what it was) and admittedly I was able to stream my kids shows AND do what I wanted on my computer now, sometimes it was still slow but atleast it seemed to work. Until one day I was having a heated game on some First Person Shooter game I don't recall anymore, but my friends on TeamSpeak (voice communication program) told me to check my speeds on speedtest.net (I have used this before but never bothered after getting turbo)

Come to find out my speeds were coming back around 2mbs Down / 800kbs Up. There are no words for the rage I was in. After cycling my router/modem multiple times and the speeds never improving, I called Tech Support.....

The CS Rep's answer was "Oh I'm sorry, we actually don't offer those speeds in your area, the fastest speeds we can guarantee are 2mbs Down and 1mbs up."

So basically at that point I had been paying over $100 a month for 2mbs Down / 1mbs Up (When I got even that).

Over the years if you can believe it, the service and quality has gone DOWN. My speeds have gotten worse and worse. I have had technicians out to the house MANY times, they plug their tool into the wall, make some calls to "the office" and then show me a speedtest of my advertised Up and Down, then it works great for a bit, and then crashes out into a flop again.

It disgusts me that after over TWO YEARS these people have done NOTHING to upgrade their network, only add more poor suckers to it and deliver ever decreasing performance.

To give you a comparison, my cell phone speedtest.net scores were 30mbs Down / 10mbs Up.

I will be canceling both my Business account at my storefront and my Residential account (and getting rid of that worthless landline) and getting a hotspot plan for my cell phone. Even my cell having to deal with towers gets more reliable service than my DSL...

Oh yeah that reminds me, my Frontier Internet also stops working randomly every week throughout the days. For no reason at all, my internet will go out, all my devices will disconnect, and then reconnect as normal. I've complained about this for two years, I've gotten responses from "We are doing work on our network" to "Make sure you log in to your Frontier Yahoo email every now and then, sometimes that makes your router work better".

If there is ANY other provider in your area, DEEPLY consider them before you take Frontier. The product offered is HORRIBLE. The problem however is the way America's Internet system is setup, most companies have a monopoly on an area and it comes down to "Take our crap service, or cut the cord and live in the stone age. Don't like our speeds? Ooooh, that's too bad, I'm sorry, geee, I'm so sorry, yeaaaaah."

member for 56 days, 0 visits, last login: 56 days ago
lodged 56 days ago

Comments:

Review by bwb See Profile

  • Location: Canandaigua,Ontario,NY
  • Cost: $80 per month
  • Install: about 14 days
Good "The guys in the trucks are great!"
Bad "They are oversubscribed and the service is useless!"
Overall "Stay away if you have other options!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I have been using Frontier's DSL for over 10 years between 2 locations. It is my only choice. In 2011 I had some line quality issues and it took over a month to get it fixed. Since 2011 my service has been OK, a solid 2.2 Mbps down and .384Mbps up. I am roughly 16,000' from the CO. About a month ago my service took a nose dive and is now all over the place, .3 - .01 Mbps down. If the speedtest doesn't time out I usually get .384Mbps up. After tech support tried to blame my equipment (I own a computer company), I started calling every upper management phone number I could find. I ended up in daily conversations with the area GM. She says I am in a high demand area which equates to an oversubscribed area. She said they are working on the problem and that it was supposed to be fixed last week, when it wasn't fixed last week she said this week. Talking to her 10 minutes ago, it will be fixed next week. DO NOT and I repeat DO NOT use Frontier if you rely on solid internet service to do your business. I have to go to one of my customer's empty offices for 4 - 6 hours a day to get all my remote work done since I cannot do it in my office.

If you have Frontier as an ISP, call them every single time you have an issue.

member for 85 days, 12 visits, last login: 45 days ago
lodged 58 days ago

Comments:

Blake

@50.33.225.x

a VERY brief summary of my time with Frontier (over 2 years)

Click for full size
Click for full size
Two years ago I moved to my current residence, I came to this city after living in El Paso, Texas. In El Paso I was subject to Time Warner's service, while it was not stellar by ANY means, I paid $45 a month for Cable Internet that was advertised at 25mbs Down/ 10mbs Up but averaged around 8mbs Down/2 Mbs Up.

After having to deal with the typical American Service Provider BS where they throttle you back to a crawl until you call in and complain enough to have a tech come out and "magically fix your speed" for the next few weeks, I was pretty jaded about ISPs.
Then I got to where I live now, and the internet monopoly here is run by Frontier Communications. The only package they offered was DSL Internet, which costs roughly $45 a month for 5mbs Down / 2mbs Up, but realistically it averages around 1mbs Down / 6-800kbs Up. But that's not all you pay for this "quality" service, you also of course have to get a phone line because it is DSL, which costs you another $30+ per month, so in the end just to have a horrible crap service I end up paying nearly $100 for crap.

But that's just where it gets started:

When I first moved here and was having these speed issues I got frustrated with the speeds and complained to their Tech Support, and what did they say? "We actually just started a new turbo service in your area which will increase your speeds to 10mbs!" After the incredibly slow speeds I was suffering (I use my computer for work, my kids stream their shows to the xbox, and sometimes I play games online during my off time, all of which were impossible to do with these speeds and performance) So of COURSE I took the Turbo speed, it was only $14 more a month after all!
Did that fix my speeds? Heck yes! It seemed much faster (than what it was) and admittedly I was able to stream my kids shows AND do what I wanted on my computer now, sometimes it was still slow but atleast it seemed to work. Until one day I was having a heated game on some First Person Shooter game I don't recall anymore, but my friends on TeamSpeak (voice communication program) told me to check my speeds on speedtest.net (I have used this before but never bothered after getting turbo)

Come to find out my speeds were coming back around 2mbs Down / 800kbs Up. There are no words for the rage I was in. After cycling my router/modem multiple times and the speeds never improving, I called Tech Support.....
The CS Rep's answer was "Oh I'm sorry, we actually don't offer those speeds in your area, the fastest speeds we can guarantee are 2mbs Down and 1mbs up."
So basically at that point I had been paying over $100 a month for 2mbs Down / 1mbs Up (When I got even that).

Over the years if you can believe it, the service and quality has gone DOWN. My speeds have gotten worse and worse. I have had technicians out to the house MANY times, they plug their tool into the wall, make some calls to "the office" and then show me a speedtest of my advertised Up and Down, then it works great for a bit, and then crashes out into a flop again.
It disgusts me that after over TWO YEARS these people have done NOTHING to upgrade their network, only add more poor suckers to it and deliver ever decreasing performance.
To give you a comparison, my cell phone speedtest.net scores were 30mbs Down / 10mbs Up.
I will be canceling both my Business account at my storefront and my Residential account (and getting rid of that worthless landline) and getting a hotspot plan for my cell phone. Even my cell having to deal with towers gets more reliable service than my DSL...

Oh yeah that reminds me, my Frontier Internet also stops working randomly every week throughout the days. For no reason at all, my internet will go out, all my devices will disconnect, and then reconnect as normal. I've complained about this for two years, I've gotten responses from "We are doing work on our network" to "Make sure you log in to your Frontier Yahoo email every now and then, sometimes that makes your router work better".

If there is ANY other provider in your area, DEEPLY consider them before you take Frontier. The product offered is HORRIBLE. The problem however is the way America's Internet system is setup, most companies have a monopoly on an area and it comes down to "Take our crap service, or cut the cord and live in the stone age. Don't like our speeds? Ooooh, that's too bad, I'm sorry, geee, I'm so sorry, yeaaaaah."

shoot2kill

@5.79.68.x

Re: a VERY brief summary of my time with Frontier (over 2 years)

I fully agree. I'm trying to play Counter-Strike right now and kill people online, but it's now impossible. It's like I'm time traveling back in time and I'm on dialup connection speed again, from where I was a decade ago. I have murder on the mind and I need to kill people. I don't want to kill people for real. This is my only escape and now I don't have any.

Frontier might turn me into a mass murderer. I plan to sue.

diablo1892
Plough, sew, water, harvest. Repeat.

join:2011-04-21
Friendly, WV
Reviews:
·Frontier Communi..
·HughesNet Satell..
»www.speedtest.net/my-result/3652101449

»www.speedtest.net/my-result/3652103410

I live less than a mile away from a friend/neighbor house who is only getting .80Mpbs while i'm getting real broadband speeds.

yungcin

@50.36.76.x

Frontier's "high speed" internet service.

We have been fighting frontier for a couple of years now also. The service is possibly slower than dial-up and not getting any better any time soon. We also have the newest modem model and still move at a snail's pace. I reached a point finally where I told them I won't pay for a service I can't use and my bill last month was $.64. Then they tell me to monitor my internet and tell them the days it works. Wait a minute if I have to monitor my internet on a daily basis shouldn't I also get a pay check for doing their job, maybe I can send them a bill for my time since they obviously don't feel I have anything better to do. When you have a household with high school and college students as well as a disabled veteran that is trying to reenter the work force the internet is kind of essential. I'm not sure what our speed is supposed to be and can't ping test it because it times out literally every time we run the test.If you are not a Frontier subscriber right now think long and hard, and eliminate ALL other options before you sign up with them. You will regret it in the end. We are trying to find another provider now but can't seem to get anyone out where we live. Regardless DO NOT and I repeat DO NOT use Frontier if you can avoid it.

Review by asdfasd2 See Profile

  • Location: Columbus,Platte,NE
  • Cost: $80 per month
Good "Not owned by recording industry. I've never had a C&D."
Bad "Unstable, speeds not as advertised, poor tech support, VERY slow for what you pay"
Overall "Don't use them unless they're the only ISP in town."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

For the first few years of being with this company (since around 2003), I was miserable. Something in their box out in our yard was messed up, it was making our connection essentially unusable for MMO gaming and completely down altogether when it rained. They kept sending techs out, they started threatening to charge us for the tech trips, they kept not fixing the problem. Some of their attempts at "fixing" it resulted in our speed dropping to half for no apparent reason and it took years to get them to revert THAT change (same old distance excuse, despite the fact it was 2x faster before they started messing with it to "fix" things). EVENTUALLY, they finally replaced whatever was buggered up in the box and apologized.

The net itself, when "working correctly", is unstable, especially in the evenings, because they need a serious hardware upgrade to get with modern times. There are times when pages won't load or game latency spikes up to 2000ms.

I still have random short periods of no connection at all, though fairly rare now - 1-3 times a month.

That aside, their prices for slow internet are absurd. If your internet is slow, they will blame you or the distance, even if it's their problem.

Also worthy of note:

This is one of the companies that tried to implement a 5gb cap on slow $50/mo 3mbit connection with a steep charge per gb. Bandwidth doesn't cost nearly that much! And it's so slow compared to modern internet!

I'm not exaggerating, unfortunately. I've put up with this company because the only other ISP here is Time Warner - it's way faster but it's owned by the recording industry and too far to service me anyways.

Update Jul 16 2014:

These scumbuckets disabled my account for no reason and support had no idea why. When it was reinstated the next day, the speed was less than 1/3rd what it was before. We have had many problems with them lowering our speed, but disabling our account and having no idea why is hilariously bad. I wish Columbus, NE isps weren't running a racket. Our internet speeds are 10 years outdated and there is only 2 isps in town, one of which is too far for service.

Update: 21st Tech came out and fixed it in about a second. said the office ordered it, they wanted people to upgrade even though they always say there is only one speed. If this is how they try to retain and get more money out of customers they're going to be disappointed when they see opposite results. We spent hours trying to call them and get it out of them, when all it took was a tech and a couple seconds @ the box outside.

member for 8.5 years, 7 visits, last login: 61 days ago
updated 61 days ago

Comments:

New costumer

@50.47.30.x

Poor service

Very very very poor costumer service! And no this isn't a spam! It an actual costumer!;(

AnotherCust

@74.39.57.x

Just plain bad.

This is the second time I've had Frontier. The first time I had their 1Mb plan and got 120kbps on a very rare day. I switched to Time Warner and was extremely happy until they jacked up their prices. I switched back to Frontier about three months ago and it has been horrible!

I'm on their 6Mb plan and get about 100-300kbps (should get around 750kbps). Took them four weeks - yes, four weeks - to set me up with service. For the first week of service I was achieving a maximum of 30kbps, average of 5kbps. Took them another two or three weeks to come fix it, blaming it on one thing after another.

I can only hope somebody of influence at Frontier reads this, as their customer service department is less than helpful.

I will not be going back.

Review by MrBungle87 See Profile

  • Location: Durham,Durham,NC
  • Cost: $50 per month (12 month contract)
Good "Bonded ADSL is reliable."
Bad "Overpriced, inconsitent speeds, backhaul/congestion issues, upper management is worthless"
Overall "Don't bother. If you have other options, take them."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Time Warner Cable
UPDATE, 7/20/14: Frontier lied. Surprise. They swore up and down that the capacity issues at the DSLAM would be fixed by the end of June. I called them 2 weeks ago and asked why it wasn't fixed, and they changed their tune to "we have no ETA for a fix. Sorry." So, they lied. I'm demanding bill credits but that has to be done every month and I'm still not getting what I pay for. Never do business with Frontier.

UPDATE, 4/27/14: tech returned and switched us to bonded ADSL from VDSL at 25/2Mbit. Speeds are as advertised for about half of the day. During the other twelve hours we're still dealing with network congestion, upstream from our CO. The latest tech I spoke to said engineering is aware of the congestion but the issue is they can't get the money and resources they need from higher up to fix it (basically, adding backhaul capacity). So, all in all, Frontier's local people are great and will do their best to help you, but upper management clearly needs to be FIRED.

UPDATE, 4/21/14: peak-hour congestion persists. I've spent the last two months trying to get switched from VDSL to bonded ADSL, but Frontier keeps kicking the can down the road. The tech who came out last week didn't finish the job and promised to come back later that same day, but never did. Incompetence, lies, whatever the case may be, Frontier's showing their true colors.

UPDATE, 2/12/14: despite assurances from our technical supervisor, we're still dealing with congestion. Peak hour download is usually around 4Mbit with higher than usual pings (>100ms). Traceroutes sometimes time out, or run over 2000ms to google.com. If you're considering Frontier and you have a choice (cable, fiber, whatever), TAKE THE OTHER CHOICE. Don't give Frontier your money. I've already switched my parents to Time Warner. Just a matter of closing accounts now.

UPDATE 1/26/14: backhaul problems popping up again. Download speeds plummet to between 0.8Mbit and 6Mbit during the afternoon/evening, sometimes lasting until 11 or midnight. Called my assigned regional Frontier manager about this several days ago and haven't heard back. Seems Frontier has now possibly oversold their VDSL product, too. Same old problem that we faced on our original 7Mbit (originally 3Mbit) plan. Not sure why Frontier has such massive and widespread problems with their backhaul, but they do. After discovering my upload will only ever attain a 1Mbit sync, this is just another slap in the face. Will likely be moving to Time Warner soon, not out of desire but necessity.

UPDATE, 8/9/2013: so far, so good. Haven't encountered any real issues since being switched over to VDSL in January. Still getting consistent 25Mbit (usually 30) downloads. Ping times could be better (around 60-70ms now), but this is the nature of interleaving, I suppose. My only real complaint is upload speed, or lack thereof. At the time of installation, uploads averaged 1.6Mbit (while being advertised at 3Mbit), and have since decreased to an average of 1Mbit. I'm not sure why uploads are low, but I'll have to talk to our local Frontier manager again to figure it out.

UPDATE, 1/24/2013: VDSL (25/2) is installed using the Actiontec V1000W modem/router, and speeds are great. 30Mbit down, typically, and roughly 1.3Mbit upload, which is less than I expected, but still double what I was seeing on ADSL. The only problem is ping times are higher now, at about 80ms (probably due to interleaving instead of fastpath). Will update if and when anything changes.

member for 1.6 years, 444 visits, last login: 1 days ago
updated 61 days ago

Comments:

Frontierrep

@144.70.2.x

In regards to VDSL availability

To be sure, VDSL availability is typically when available when you are withing 8000 feet from the central office to be capable for speeds up to 25mbps, we have been doing a lot of work since verizon was around, keeping in mind it has only been 2 1/2 years since we took over and started improving upon Verizons Antiquated networks. I apologize if you didn't get good answers from here in the Washington Call Center, I am extremely proficient in the systems and can definitely assist in this as well. If the issue has been addressed and investigated, then you should be good to go (at the very least being able to get bonded DSL for the 12/2mbps speed), I've checked the terminals in Durham/Raleigh area and do see that the Central office is equipped for VDSL (up to 40mbps for Business, 25mbps for Residential). We have a number of people available for VDSL but like with all internet providers (except wireless) it is distance related.
MrBungle87

join:2013-01-18
Durham, NC
Reviews:
·Frontier Communi..
·Time Warner Cable

Re: In regards to VDSL availability

Thanks for your reply. The technician who installed VDSL (25/2) told me he wasn't sure whether VDSL or bonded ADSL2 would be used since we were the second house in the area they've installed VDSL. But, it seems to be working well. I also have to give credit to the technical supervisor for our area who called me and gave me information about our true total loop distance (which was longer than I thought due to a large cable loop on another street), but they either removed or replaced a tap and loop length decreased.

I do have one question for you, though: I'm seeing a lot of errors (presumably) under "30 Minute Near End FEC Interleave" and some under "30 Minute Near End CRC Interleave". Fastpath is disabled so I guess there must be a distance consideration in still using interleaved mode on VDSL2? Either way, my download speeds are great, so I don't know how accurate the SNR and attenuation stats the modem is reporting are. I've attached a screenshot for your perusal. Hopefully, you can make some sense of the FEC numbers.

I'm also seeing higher pings than before (75-100ms), which I'm guessing is due to interleaving. Is there a way to test whether fastpath would cut ping times?
jakej1978

join:2013-01-31
Camano Island, WA

1 edit

.
jakej1978

join:2013-01-31
Camano Island, WA
I have Frontier DSL on Camano Island, WA zipcode 98282. Do you know if anything can be done to improve speeds? I am on the south end of the island, so I imagine I am far from the CO, and it looks as though we're routed through the Everett, WA pop. Do you know if VDSL is available, and can I bond two DSL channels together if I add a second phone line with Frontier? You can write me back at jakej1978 AT g mail dot com

Thank you.
ncted

join:2010-10-25
Raleigh, NC
Reviews:
·Frontier Communi..

Just switched to Frontier from TWC

Not sure where you are in Durham. I live in Brightleaf at the Park. I got the 24/2 service which appears to be bonded ADSL. My speedtest.net ping times are about 25ms, where I was getting about 15ms from TWC, but 25ms is still better than most people I know. So far, I haven't had any issues aside from an overnight outage during which TWC was also offline. I can say that I have observed no slowdowns during primetime. Streaming Netflix and Amazon Prime is much improved compared to TWC with respect to buffering and bitrates. Hopefully this will continue to be the case.

Review by muffy1986 See Profile

  • Location: Bruceton Mills,Preston,WV
  • Cost: $32 per month
  • Install: about 1 days
Good "nothing"
Bad "everything"
Overall "avoid at all costs"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I ordered the basic DSL package with speeds up to 7 MBPS. That "up to" is a bad bad thing, because the highest I have ever received was 3.x mbps, and that was prior to the Verizon buyout. When the internet is functioning, which isn't all that often, it's usually at 1 mbps or lower. Recently, throughout the day, the connection is down to 0.05 mbps, when we're lucky enough to have service. The service is down more than it's up, and they appear to be throttling many sites, like YouTube, Netflix, and Facebook. Unfortunately, this is the only company that will provide non-dialup internet service in this area due to the crazy oligopolies that exist, so I can't really get any other service.

The initial setup was surprisingly easy. I used to have Frontier service at my house and still had a router from them from my previous venture with them, so we were able to use that to have me online within about 6 hours of calling to have service set up. Service was wonderful for the first week, plugging along at speeds that honestly surprised me. It was only about 3.5 mbps, which was only half of their advertised 7 mbps, but with the "up to" they had thrown in the advertising, I wasn't going to complain. The only complaint I have about setup is that their website said that we could get business-class internet, but when we called to have it set up, we were told we could not. This wouldn't be an issue, except I do business that requires me to have a static IP. I've thankfully found ways around this for now, but we'll see how long that lasts.

Speeds were fairly consistent that first week, then service started to become patchy, and, at times, non-existant. We'd call customer service, they'd have us go through the process of resetting the router, running speed tests, etc., to no avail. Got really frustrating when we told them up front it was a neighborhood-wide outage. We'd even have a couple of the neighbors on the line for conference calls all saying here's the account numbers, none of us have service, please fix it. They didn't care.

Customer service phone calls to Frontier are dreaded at my house because the reps are almost always very snotty, disrespectful, not knowledgeable about anything to do with internet (they're obviously following scripts and have no clue how to think outside the box), and unhappy. There have been a few nice, upbeat, knowledgeable people, but they are few and far between. I can't complain about the techs who actually come out to fix line issues and whatnot in person, either. They're always friendly. But I dread calling the call center. Since we only have DSL and not phone service through them, they get uppity when we tell them that we don't know our phone number. Sorry but I'm not paying for extra services when you can't even begin to maintain the only one I have. They treat me like I'm stupid for not knowing the phone number, but technically, the only phone numbers I have are cell phone numbers, which wouldn't help them at all since they're in no way tied to the DSL account, other than as contact numbers.

In north-central West Virginia, Frontier apparently received a grant to alleviate bottlenecking. That was a couple of months ago, and the service is less reliable now than it was then. We've been told that our internet connection isn't functioning properly due to any number of things: a micro-tear in the fiber that is only affected during cold weather, oops that micro-tear affects the connection all the time, the internet halfways across the state is down due to a known issue (which they won't tell us what said issue is) and is causing issues in your area, the internet halfways across the country is down due to known issues and is causing issues in your area, there's static on your line, etc. They have literally used every excuse in the book instead of admitting that they're the ones at fault.

UPDATE 6/4/2014:

Speeds are getting slower and slower. There are numerous days where I'm getting 80% packet loss for hours at a time, if the internet is even running. Worst part is, if I call to have them send out a tech, they say that they can't put in a new ticket because of a common cause ticket that's been open since the middle of March. Yep, a ticket that's almost 3 months old is STILL open and unresolved.

My workplace put in a new contract to get the new fiber optic option that they are supposedly offering back in February, and they're already paying for it. I'm lucky if I can get a speed of 1 Mbps out of the network as is, and they have no ETA on the upgrade, yet it's already being paid for.

I can't watch Netflix, so I'm about to unsubscribe to that. Youtube videos are impossible to watch. Heck, even loading basic, mostly text webpages is nigh impossible.

I haven't mentioned the fact that I'm an avid online gamer, so I've got two MMORPGs that I'm still paying for subscriptions for just for the couple of hours I MIGHT be able to play in the morning, when I usually sleep since I work midnights. If I could get Frontier to pay me for my subscriptions I can't use, they'd be paying me more than I pay them right now.

Let's not forget the fact that my daughter has online homework that she has to do for school that she rarely can get done. Her school got a grant for an awesome website for kids to learn with, and none of them can utilize it at home because of the subpar internet. The teachers are all livid about this, because that was money they worked hard to get for the school, and now they feel like they've wasted it on something that none of their students can utilize. Let's not forget that I can't even access class letters from the teacher or grades online, like the state requires now. Thank goodness the teachers kind of gave up on that and still send stuff home cause they know how bad our internet is.

Wish that we didn't live in a rather poor area, cause if we didn't, I'm sure that Frontier would have a class-action suit against them over this idiocy.

So sick of this sub-par service, but we have no other choice. Although, I must add, it's pretty sad when my regular data connection (not even 3/4G, think it's considered 1G at best?) on my cell phone provides faster service than this crap they call "high speed" internet.

Ratings updated to include the fact that they're supposedly upgrading the lines, but there only seems to have been a downgrade.

Update 7/8/2014

So internet began randomly dropping a little over a week ago. Called tech support and they tried to give us a runaround about talking to a supervisor. Sorry, we called in three times prior that day with the internet dropping randomly only to be told that there was nothing they could do since it was back up and running when we called. Well, yeah, given that it'd go out for about 5 minutes and then be right back up, till we waited on hold, it was too late. So they promised us that there would be someone out last Thursday (July 3) at the latest. Call was made last Monday (June 30).

Took them a week to get a tech out here when they said it would take three days. Given that they only have two techs and one of them was on vacation in this area, I think that customer service should have been able to have seen the backlog and told us a more accurate date to expect a tech.

So the tech came out, fixed the issue (had a bad module where the line comes in), and things are working better now than they were.

Got info from the tech: the promised upgrade for my area doesn't even have an ETR right now. At least the next closest hub is getting an upgrade to be able to have up to 24 Mbps. Sadly, people off our hub can't get provisioned for higher than between 3 & 4 Mbps (of the 7 we're paying for, mind you) due to a bottleneck at the central office. No surprise there. But we are supposed to be getting an upgrade soon, but who knows how long that "soon" will take.

But as usual, the tech was awesome, as compared to everyone else that I've ever dealt with when I've called. Seems like my local techs are the only ones who care about customers.

member for 197 days, 29 visits, last login: 2 days ago
updated 73 days ago

Comments:
ZSwiftmend

join:2013-05-05
Morgantown, WV

Frontier is bad!!!

I agree! I also live in a rural area outside of Morgantown, and have the same issues and concerns. They have never provided the service they promised, but they have always taken our money. Never once have they reduced my bill because of outages (which happen all the time). In my opinion, they dont care about thier customers. Our local service technicians worked like crazy to make it the best they can, but they cannot fix the infrastructure. Frontier has to provide the resources to upgrade the infrastructure in our areas....which they don't appear to be willing to do. You can find the article on DSLR about WV having to give back a couple million dollars because they did not do what was required to set up their contracts for updating the infrastructure in rural areas. All of it is unacceptable.

diablo1892
Plough, sew, water, harvest. Repeat.

join:2011-04-21
Friendly, WV
Reviews:
·Frontier Communi..
·HughesNet Satell..

Re: Frontier is bad!!!

Everyones experience is different, depends on where you live. I know of someone now that hates cable and loves DSL much better. I know of someone who loves satellite connection and hates DSL and cable/Fios. So it just depends on where you live and what type of user you are.

Our state made a big mistake on buying all that fibre, indeed but we truely needed it cause some of us were on very expensive connection and in need of change bad but in the end we got better deal with better/reliable connection and some of us didn't improve all that much. If your in a very rural area, chances are your never gonna get good deals or very good connection at all, just crap while most of everyone else using that same service are enjoying it.

said by muffy1986:

the fiber that is only affected during cold weather

There is no doubt with this. The fibre should've been buried to help keep it from getting effected by the cold. I spoke face-to-face with a technician what it was and it indeed was the fibre getting effected, he didn't know how is what he also said.

said by muffy1986:

Recently, throughout the day, the connection is down to 0.05 mbps

How far are you behind a terminal? The main reason why I get good service from mine is because i am just 200 feet behind one and we're the first ones so we get the ultra for that reason.
--
I hope your reading this papap. You were as kind, sweet and easy going person I ever met.
You no longer have to suffer from all the pain you had when down here on earth.
I love you.

R.I.P. Donald Lee Wise 8/9/45-11/21/13

phoneman1

@50.43.129.x

Re: Frontier is bad!!!

Here the bottom line, frontier has grossly over sold there available band width, they will continually tell you they are upgrading there equipment in your area. this will not happen, I have heard this story for 18 months now, my biggest fear came true just after xmas. all the new xboxes, smart tv, hand held, lap tops, you know xmas gifts ate up what was left of the available band width.. Frontier claims know responsibility..they are not governed by the puco, so they don't give a shit. bottom line your screwed.. fight for rate reductions thats all they'll do..

Michelle101

@50.126.19.x

Internet

Absolutely terrible. Want to watch any type of video? Forget it. A 30 minute show will take up to 2 1/2 hrs to watch. You can't leave it to load and come back because it will be in the exact same. Games are impossible to play.
The phone and internet are constantly blacking out for DAYS at a time. If you get hold of repairs, it is never Frontiers fault. One time they blamed AT&T. Another time it was due to a lightning strike. Even though there had not been a storm for several month prior to the blackout.
Save your money, go else where rather then with Frontier.
benf25

join:2014-06-04
Plymouth, OH

frontier internet

I pay way too much money for 3mbps, it ended up being about $175/month. I would never even consider dealing with frontier again and would strongly advise that anyone who is thinking about getting this type of internet to STRONGLY think again!!!!!
sparky007

join:2011-08-25
Avondale, AZ

You don't have access to Comcast??

You don't have access to Comcast??

»www.comcast.com/locations/intern···lls.html
ZSwiftmend

join:2013-05-05
Morgantown, WV

Re: You don't have access to Comcast??

No we do not. We had a cite survey done last month, and it is not available in our area. Comcast is all around us, but not in our little pocket of heaven...LOL

Review by icex See Profile

  • Location: USA
  • Cost: $20 per month
  • Install: about 8 days
  • Telco party Focal
Good "100x better than colane cable!"
Bad "Install date took awile"
Overall "Love it"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

7/5/14

Time for a update I guess. Connection has been stable but lately have had some problems. Connection will drop for a couple of hours during the night at random times. Past 2 weeks the connection has been unusable, called frontier and the tech said that their logs showed my modem disconnected 400+ times in one day due to water damage. Tech never came out, just called and said he reprogrammed the connection on their end. It's been ok since, but the download speed is pretty slow, hovering around 2-3mb instead of 6.

I got Frontier business internet installed at my business, and I have to say it is much more reliable than my home internet. We've never had a problem with it except one outage which was a statewide outage.

7/20/13

I've had ups and downs lately with Frontier. It seems the service drops alot now adays, and stays down for 2-3 hours at a time sometimes.

I called and talked to a tech about the issue. He told me to plug my modem straight into my pc. When I informed him the modem was in bridge mode, he stated it would still work. I told him it would not because it goes through my linksys router. He got smart with me telling me I had no idea what I was doing and he has done this for years. I told him I've done it for years as well and know what I'm talking about. He creates a ticket and says it'll be installed the next week, and offers to sell me a bunch of bs.

The following Wensday it was fixed. Sometimes my speed goes down to 1-2mb and sometimes it'll still crash for hours, but not as bad as before.

I still recommend Frontier but expect to be treated with respect when I call their tech support.
-----------
*5/27/2012*
They upgraded me to 6mb. I have been getting around 5.5mbps steady. I love frontier (its alot better than colane cable!)

Ordered 3/26 and was given a install date of 4/9. Neighbor ordered 3/27 and got it 3/29. I waited paitently until the 5th and went to the Central office and asked why I hadent got mine installed yet. Next day they came and installed it.

I use to use colane cable, and had a 6mb package. I would only get 500k through the evenings with a ping of over 500. Horrible..

Anyway, Frontier was suppose to be 6mb but since they just installed the dslam it is currently 3mb and we are suppose to be updated to 6 by the end of the year

Overall im happy.

member for 10.3 years, 3282 visits, last login: 32 days ago
updated 77 days ago

Comments:

scottymead

join:2007-07-29
Post Falls, ID

:)

I love hearing peoples positive reviews I love it as well.

Review by co_elk See Profile

  • Location: Effingham,Effingham,IL
  • Cost Contract price not specified.
  • Install: about 5 days
  • Telco party Verizon (ex GTE)
Good "Not much :("
Bad "Real slow.. Very inconsistent speeds"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

No competition in area.. They know that and are not improving there network!

member for 82 days, 0 visits, last login: 82 days ago
lodged 82 days ago

Comments:

GERRY

@70.100.151.x

SERVICE

TERRIBLE SERVICE,BUT CONSISTANT......CONSISTANTLY TERRIBLE

stratoman

@166.182.3.x

Re: SERVICE

I hear ya man!!!.....NET went down last Friday night....still don't have it back and it's Tues evening now....told me a Tech will be out when one becomes available.....also told me that they don't prioritize home customers at all....just business ones....so if other service tickets of a higher priority are in the hopper, you are last on the pile and it could be whenever as home accounts just get pushed back.......sounds to me like I will get a Tech out if they have nothing really better to do.....what a great company!.......I wonder if that is the way the owners' HOME account is set up and if he waits till all the business tickets are serviced before they get to his issue? Gives me real confidence in his sincerity when he talks about how "customers are the top priority" & "they will do what ever it takes" to achieve a high level of customer satisfaction on the TV commercials......there is a bright spot however.....NO long term agreement locking me in.......so time to go shopping. Bottom line.....FRONTIER SUCKS REAL BAD at what they do. Best of luck to you. Jp