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Review by nl37tgt 
UPDATED: 113 days ago
member for 281 days, 79 visits, last login: 6 days ago
 Bangor,Northampton,PA
 $95 per month (24 month contract)
 about 2 days
 "reliable connection, tech support speaks english"
 "unreliable speed/latency, uneven levels of knowledge from the tech support"
 "avoid if possible"
| Pre Sales information:
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I had 1.5MB downstream DSL from my local telephone company for years, very stable, very few problems, they warned us when it was gonna go down for maintenance and all at a good price. Then Frontier walked in and bought them up a few years back. Been a battle ever since then. The downstream speeds and latency started bouncing around and it hasn't been fixed in over a year. After countless calls to tech support and a good number of visits from their road techs, still the same problem. They talked me into a package deal in which we received local, long distance, an upgrade to 3MB downstream 384KB upstream and a Dell mini laptop with a 2 year agreement since it was "a good deal and it'll probably help with the problem you have." Big mistake, the problem still exists and in some cases worse.
A connection that should go no lower than 2100Kb/s downstream commonly is around 1400, with the lowest recorded speed of 92Kb/s. So now I'm on a first name basis with the two road techs, and I have their numbers on speed dial. Poor Terry and Rob (the road techs) have been going nuts trying to find the issue, they've gone over the house wiring, changed filters, swapped out modems and gone over the external lines. They even bumped up my upload speed from 384 to 512 free of charge.
Now the phone tech support folks at least aren't outsourced to India, but most of them just go through the motions of speedtests, ping tests, and the signal to noise and attenuation checks. Other than that, they don't know much. One tech pointed me to this site, which I'm grateful, but others have proclaimed it must be spyware or viruses on my computer. I shoot that down pretty quick when I tell them this computer is up to date and scanned regularly with McAfee with a Spybot and Windows Live OneCare Safety Scanner chaser AND I've gotten the same speed result while in safe mode. Another guy thought my network card was the problem, till I disconnected the main computer and transfered the line to that Dell mini that sits here collecting dust and got a very similar speed result.
Thanks to this site, I've alerted Frontier to a server on their own network that always drops packets, too bad they never do anything about it, and I have a record for the past year. Unfortunately, I'm stuck with this company as far as high speed internet/phone is concerned. I've checked other providers, RCN is 3 miles out of range of me, local cable only has one way internet down here, meaning I'd have to dial up to upload and FiOS, forget about it, nowhere near here. I check with these other companies every couple months to see if they moved into the area, because I would switch in a heartbeat. The early cancellation fee would be well worth it if I would have a more reliable speed and I got what I paid for.
I'm reaching my limit with Frontier, I'll give it another month, then I'm gonna start making phone calls to the Better Business Bureau, FCC, state representatives and anyone else I can and see what happens.
My test results if you're curious:
»/testhistory/1625695/64a99
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Review by dgriff
Posted: 115 days ago
member for 115 days, 7 visits, last login: 39 days ago
Monterey,Putnam,TN
$40 per month (24 month contract)
"none"
"slow speed, IP and WAN addresses constantly changing"
"only choice in my area - stay away if you have another choice"
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I recently moved to TN from NY, I had Cablevision in NY which was very fast and NEVER went down. I am forced to use Frontiernet here in TN because they are the only one that is available in my area. The DSL is slow, about 1/3 the speed I had in NY and the IP and WAN address keep changing. VERY annoying.
If you have a choice of ISP's choose someone else. If someone else comes into my neighborhood, I will switch and gladly pay any early termination fees.
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Review by SevDog
UPDATED: 117 days ago
member for 3.4 years, 1 visits, last login: 117 days ago
Kearneysville,Jefferson,WV
$55 per month (24 month contract)
about 4 days
"Friendly reps."
"High price, low speeds, dishonest sales, rude techs."
"Worst internet service ever. If there were competition I would run."
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I called sales after finding out that I had no other alternatives for broadband in my neighborhood. I was told that I would have 10mb down for $49.99. Price sounded
ok for the speed but was higher than when I had Verizon DSL (34.95 for standalone 3mb).
Tech came to install and was very quick as he already had configured the modem. As soon as he is out the door I run a speed test and find that I have about 1mb down. I call the tech as he has given me his number and tell him the speed. I am told that I ordered 1mb service and that he could bump me up to 3mb. I tell the tech that I was told by sales that I was getting 10mb. So then he says to the techs around him "Hey guys, sales told this guy that he was getting 10mb!". I could hear loud laughter over the phone. So he bumps me up to 3mb and I am still very slow. Getting anywhere between 640kb and 1.7mb depending on when I run the test. Call tech support several times. One trouble ticket was closed with no work being done. Another trouble ticket took over 2 weeks to be touched by repair. I am finally getting some decent speeds but the upload speed that they offer is very low compared to what I was used to with Verizon. I'm getting about 330kb up. My pings on online games are through the roof and its not even worth playing anymore. Oh...sales also forgot to mention that there is a monthly rental fee for the modem. All in all this has been the worst service I have experienced. Due to the lies from sales, high price, crappy speeds, outages, slow responses and no follow up from tech support I couldnt dump Frontier fast enough if there were other alternatives in my area. DO NOT USE FRONTIER FOR INTERNET SERVICE!!!!!! Also, I hate them and cant tell you enough how much.
Followup comments:  
spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA
 ·SureWest Internet
·FrontierNet Intern..
| Hating them Hating them is easy. They make it easy. Everything you describe is what happened to me. They lie, and then they suck! Suck bad at that! I feel for you. I dumped them as soon as my Fiber was installed. Good luck in getting a new provider.
--
The weekend is here, grab a can of beer! | |
| bparisi
join:2005-10-23
Bloomfield, NY
·FrontierNet Intern..
3 edits | NO kidding! I too have been fed lies with the same deceptive sales pitch!
I can't even express how much i can relate to your experience with frontier. I just recently signed up for their service (DSL max + phone service for $59 monthly).
Well, where should i begin.
Lie number 1: Just like you, i was told i would be eligible for the 10 megabit down/1 megabit up connection in my new residence, this information was given to me based on my zip code/area, or so i thought. Well apparently i was provisioned on a 3 mbit down/ 5xx up line, and that was clearly shown on my speed tests and on my modem sync. I call again and i am told by a very rude and not very sympathetic frontier CSR that there is no such thing as DSL Max 10mbit service and she even had the audacity to tell me that i am even lucky to have 3mbit in my area! WTF!?
My solution? I call their tech support multiple times and get a ticket issued for their provisioning department, the next day i get a returned call from one one of their local technicians (provisioning department), I am told that my numbers look good on my DSL modem (attenuation/SNR?) and he will try to see what he can do for me but can't make any guarantees. I practically had to beg him to bump my speeds up.
Later on in the afternoon i check my modem and i have indeed been upgraded to 7616 kbits down and 1024 kbits up, which leads me to believe that i could really be on a 10mbit if they really wanted me to. Now why i was not given it to begin with is what bothers me the most. It just sounds like frontier is trying to rip off people that are not knowledgeable enough to know that they are not getting what they are paying for. Oh, and yes one of their CSR also ran around circles with me about the bullshit talk that they cannot guarantee their advertised speeds yeda yada yada, yeah right...
Lie number 2:
It also turns out they were also charging me for modem rental fee without my authorization, since we had already agreed that i would be using my own dsl equipment. I made sure of that 100% before i went ahead and signed up for the service (and contract after all) with a frontier representative named Diana. As soon as i realized that i was going to be indeed charged for the rental fee, i make another call away and another CSR explains that the modem feel is mandatory and that you can't not use your own equipment. What a crock of ****.
I call Diana again (the CSR i signed up the service with), and she assures me that it will be taken care and apologizes for the convenience. ( I will have to check again to be certain that i am not getting charged for it.)
At the moment i shall wait on my first bill (depending on how much i will be taxed) and decide if i should just go ahead and switch back to RoadRunner and only keep around frontier's landline telephone service or go ahead and take my risk with frontier's broadband service for the next 12 months. I still prefer frontier's upload cap than RR's pathetic excuse of 384 kbit for their standard service.
Hey, at least i have 30 days to decide...
-jblp
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| 
webfeet
@frontiernet.net
| frontier sucks Everytome i have a problem they read from the screen as they have no real techs on land lines! The problem i tell them is whenever it rains my speed drops dramatically and then lose signal. they have been here repeatidly (never when it rains) and say i cant find a problem!!!!! I wanna throttle some one!!!!!!!!. I kepp telling them to change the line from the pole to my house but they cant grasp the electricity and water = interferance. After all i am just a dumb industrial mechanic!!! I want to switch to dish internet but hear not so good things about that t.!!!!! ;(........ I am stuck as theres no cable out here.!!!!! | |
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 Review by S k i p p y
UPDATED: 126 days ago
member for 6.1 years, 2239 visits, last login: a few hours ago
Show Low,Navajo,AZ
$90 per month
"."
"."
"."
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Update: I recently got a job with their direct competition so I feel that my review of this company may be looked upon as bias.
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Review by MRMinSF
UPDATED: 137 days ago
member for 148 days, 5 visits, last login: 137 days ago
Mineral,Tehama,CA
Contract price not specified.
"better than nothing, especially in a rural area; good chat-based tech support"
"PPPoE connection drops with annoying regularity; max 1mbps download;"
"not being snarky when I say "better than nothing""
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We're in Mineral, California, population 90, at the base of Mt. Lassen in Northern California. With only one broadband option other than satellite, it's hard to complain too much since the alternative is dial-up. I could tolerate the slower speeds if the connection didn't drop 1x to 2x per day. Have swapped out routers and modems, too, but that didn't help.
I have been impressed with Frontier's online tech support (using a neighbor's connection, of course) which supplied rapid answers to tech and account information.
(PS not sure why it says I joined this week; have been a DSLReports member for 5+ years?!)
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Review by Randell17
UPDATED: 153 days ago
member for 5.5 years, 134 visits, last login: 153 days ago
Ranger,Gordon,GA
$50 per month
about 10 days
"More speed than you pay for"
"you pay too much for what they offer"
"I am A LOT happier now that they increased bandwidth!"
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I Love the tech support, but the speed value for the money sux big time. For what we pay for telephone service and DSL MAX we should be getting at least 2 megabits. All we get is 1 meg a second..... I have to give this to them; However, They use PPPoA and give us a speedstream 5200 to connect with. ATM works very well with the setup here, my speed rarely drops and theres no logging on. I have a dynamic IP, but my IP doesn't change unless the DSL goes down and that hasn't happened since we got the install worked out.
UPDATE: We had our DSL shut off for none payment cos we forgot about it and when they went to cut it back on they said the card was full and we would have to wait. So two weeks later a tech comes by and tells me hes almost done getting me set up, he leaves and comes back a few mins later and says that the DSLAM is sending 10 meg downstream and 1 meg upstream. Im like wOOt! After a firmware upgrade to the modem and several hours tweaking i've made it up to about 9.2 meg. Im uber happy with the service now. Thanks Frontier for giving me what ive been askin for 
July 8th, 2009
Well as of about a year and a half ago the speed got chopped back to 1 meg, i called yelled and complained until they literally connected me with the lady at the "provisioning" office i guess we can call it and she re provisioned me at 3 meg and that's where Ive stayed since then. Its a max speed card in the DSLAM and the internet service is called max speed and in 99% of the places it doesn't have a advertised speed. This leads most normal people to think they are getting the MAX speed... however I apparently slipped through the crack for about 6 months and was un-provisioned so to speak. I checked and based on my attenuation and such, 10 meg is actually the max for my line. I doubt however that I will ever see it again. Price is still outrageous and they still have no competition. AT&T still hasn't put in 3G in my area and the local wireless guys using the Motorola canopy technology cant seem to get a signal to my house either.... So I'm still out of luck as I was before. I'll come update again on these losers in 2 years or whenever the up the speed, which ever comes first.... hahahaha.
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Review by ssavoy
UPDATED: 157 days ago
member for 2.3 years, 133 visits, last login: 5 days ago
Shavertown,Luzerne,PA
$44 per month (12 month contract)
"Reliable"
"Expensive, Modems are junk, Slow, Worthless 5GB cap"
"Should be your last resort"
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We had Epix internet services until Frontier bought them out a few years ago. The speeds basically stayed the same while rates went up. Last October our old modem stopped working (it was nearly 8 years old). A Frontier tech came and gave us a new Siemens. First off, it's a junk modem to begin with. You can't bridge it to your existing router, so you're stuck having to deal with another router on your network. Port 80 on it is open by default on the Siemens modem, which is extremely insecure considering anyone scanning on Frontier's IP Range can get in to your network if they know the default username/password for the modem...which isn't hard to guess (I think it's admin/admin or something similar).
I already have a Linksys router set up, and you can't really use the port forwarding option on it since it's connected to the Siemens. However, a trick I found is to
-Log into the Siemens gateway
-Set the DMZ to your router's IP.
-That way your router is facing the internet just like a typical setup.
On the reliability end I have to give them an A+ though. It's never gone out since Frontier took over, even during snow and ice storms. Only when our modem broke it went out, not their fault (or maybe they just wanted us to get the new modem). I use OpenDNS so I can't account for their DNS reliability.
A few years ago when I didn't really know what DNS was, our router reset after a storm and I needed the DNS addresses again. I called their tech support and simply asked what those numbers were. They were completely clueless and I was on the phone for over an hour and a half, transferred to three different departments until someone from Frontier was able to tell me their DNS numbers. Most of the techs over-the-phone are clueless, some denied the fact I needed DNS and instead had me use Command Prompt to attempt to bring the connection up (it was not ipconfig anything).
I realized their AUP states a 5GB monthly cap. We're paying $44.95/month for DSL alone. Comcast is in this area, provides speeds 12x faster for $3 less, and has a 250GB cap. I don't know who Frontier thinks they are but they're pretty much running themselves into the ground.
Their Twitter support is nice to have, but unfortunately unless Frontier- 1) Changes to an all fiber infrastructure, and 2) Lowers rates, there's no future hope for this company. Since they're frequently the only provider in some areas, they think they can get away with their pathetic infrastructure. I don't know how they're going to support the newly divested Verizon FiOS markets.
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Review by mellowfellow
UPDATED: 201 days ago
member for 264 days, 6 visits, last login: 197 days ago
Etters,York,PA
Contract price not specified. (24 month contract)
"Friendly and knowedgable phone techs"
"Clueless on site support. Service is extremely unreliable. Worthless during rain"
"Better than 56.k Dial-up"
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I have had other broadband providers in different areas. I never had any issues with them. Then I got Frontier. I ordered the 3mbps service. They were supposed to show up in the afternoon when I am home. The showed up in the morning and dropped the modem on the door step(this would become the pattern). No problem. I set it up and every thing was working fine. The weather stayed good for awhile. and while it was kinda slow at night, it was mostly acceptable. Then it started raining. I could barely get a web page to load. Pings would time out. I tried working with Frontier to get this issue fixed. I should have just stopped the service in the first 30 days. Now I am a few months in to a two year commitment with a service that can be slower than my cell modem.
No wait it's worse that the cell modem because I get less packet loss on the cell during bad weather. Franlkly when it's bad outside is when I am most likely to want to use it. I would recommend trying Cell data service or Sat service before Frontier if cable is not an option.
At this point I am almost willing to pay the ETF just to have reliable service. If I had the disposable income, I would have already.
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 Review by Racerbob
UPDATED: 205 days ago
member for 8.4 years, 3496 visits, last login: a few hours ago
Webster,Monroe,NY
$29 per month (12 month contract)
about 3 days
"Reliable, recent speed increase, excellent pre-install help"
"Nothing yet this time around."
"I am quite satisfied so far with Frontier DSL this time around."
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Well I must say that after exactly three months of Frontier DSL, I have switched back to Roadrunner. Anyone who is an average customer who is not interested in latency and speed testing would be very happy with Frontier. I had issues that cropped up in the last several weeks that were a bit annoying, but I never lost connection here at my home. It is just that the speed would fluctuate a great deal and in doing some tracerts, the first and second hops would often times be up around and over the 200 ms mark. At any rate, all of the folks that I have talked to at Frontier have been great. They are a good bunch of people. It is just that their infrastructure isn't quite up to par with Time Warner's in this area.
Ah ha !
My most recent experience. Here is the update...had DSL installed again on May 14th, 2009....
All of this recent talk by Time Warner about placing caps on our internet service has turned me off... big time. So I decided to once again explore my options with the only other somewhat viable broadband provider here in town.. Frontier.
Frontier now offers what some people call "naked DSL". You no longer need to have phone service with them in order to get DSL service. That to me is a selling point because we use the MagicJack phone here at home and we also have cell phones.
So on Thursday Frontier was here to install DSL Max. I live around the corner from one of their remote units...think that they are called DSLAM's ? And early last year we had Frontier here for a while and even though the speed was very good, there was a considerable amount of latency that we were experiencing and Frontier let me out of my contract. So the install this time went well and I started running some tracerts and ping test and was pleasantly surprised at the results. Obviously some work has been done on the system because we have low latency now.
The other thing that I noticed was that the download and upload speed was lower. After talking to their support department yesterday a ticket was put into their provisioning department and late yesterday afternoon the net went down for a bit... and when it came back I discovered that they had substantially increased our upload speed. The download is still the same at about 6.4 mb/sec. But the upload is over 800 kb/sec and that blows the regular speed Roadrunner away ... they are maxed out at 384 kb/sec in Rochester. I am not sure if they are done tweaking my line in or not, but I can live with this current download speed for what we do on the net and as long as the connection stays stable as it is right now with low latency, then we shall be happy campers here.
I turned in my Roadrunner modem last night and service was discontinued. The man at the local Time Warner store seemed genuinely disinterested in why I was canceling service and I can't help but think that this exemplifies the whole corporate attitude at Time Warner. They could really care less about what the customers think. Someone correct me if I am wrong here.
My dealings so far with Frontier have been all good. They were good to me last year and so far this past week they have treated me with respect and answered all of my questions and concerns . I am basically in a one year price guarantee contract with them ( which is another thing that they have changed... you have a choice of one or two years now ) and I am locked in at $29.99 a month. The other thing was that when I ordered the service last Monday I was told that there would be a $4.50 a month charge for the modem. I told the guy ( he was in Florida ) that I had my own DSL modem and he said that he had to include the $4.50 a month charge anyway. ( guess that this is the case when they initialize the order ) And the installer used my modem when he installed the service. Yesterday I called them back and the $4.50 a month modem charge has been removed from the monthly billing. They are also crediting my first bill for the install charge of $34.95.
So.. DSL may not be for everyone because of it's distance related limitations. But for people within reasonable range of a DSLAM or a CO, it is worth a try. I was given a one month grace period in which I can cancel service, but I do not anticipate doing so at this time. Sorry for making this so long, but I felt a need to let the locals here know about one of their other options as far as high speed service is concerned.
I still have cable TV with Time Warner, but the less money that I have to send their way , the better as far as I am concerned right now.
Also, Phil Dampier ( www.stopthecap.com ) tried DSL recently where he lives in Brighton and the speed was just not adequate enough for his needs . He has reported on this at his website. So this shows that DSL is not good for everyone in the county. All depends on where you live. We can only hope that eventually Frontier in Rochester sells out to a company that can start stringing fiber around town. Then Time Warner would have a much more legitimate competitor to worry about here.
First image was from this year......second is last year's...
Attachments:
Followup comments:
ruko
@frontiernet.net | Ridiculous Modem Rent Buy your own modem. Send theirs back. You still get service but if it turns out to be a modem problem....
ruko | |
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Racerbob
join:2001-06-24
Webster, NY | Re: Ridiculous Modem Rent I do not think that buying my modem would be an option. I am locked into a 2 year deal that guarantees me a certain price and that includes the $3.99 a month for the modem charge. | |
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spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA | Leaving Frontier? You really left Frontier Maz? | |
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Racerbob
join:2001-06-24
Webster, NY
·FrontierNet Intern..
 ·RoadRunner Cable
| Re: Leaving Frontier? Yes. For the average customer here in this town, the service is fine. For a part time geek like myself , the service degraded a bit. Tracerts would sometimes be fine, and other times the speed to the first couple of hops would be very high. The folks at Frontier are fine. No problem with them at all. I was let out of my contract also. And now as of yesterday, I am back on Roadrunner. | |
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Racerbob
join:2001-06-24
Webster, NY
·FrontierNet Intern..
·RoadRunner Cable
| Re: Leaving Frontier? Ah...don't feel bad for me. The average customer would not have noticed a thing here wrong with the service. I feel good about the fact that Frontier treated me very well and I get the impression that they are aware of their limitations. They let me out of my contract...no harm, no foul. I am back with RR now and I can only wish that they turn the upload up a bit from the present 384 speed. | |
| | | | | jdre
join:2008-03-27
| Re: Leaving Frontier? That is kinda slow for some of us  I may try Turbo later, it has 1 mbps upload. It really only matters to send larger files. At my work, there is a 5 meg upload and download, can't say it's better than my RR. | |
| gnm109
join:2003-03-15
Wilton, CA
| Frontier DSL in Rural Area. I've had Frontier DSL for about 5 years. They originally advertised it as 1000/128, When first installed I was getting 3000/300. Recently, I called to see if I could get more speed and greater wireless range for my upstairs computer. A rep came out with a different modem and connected us to a 6000/500 line. Most of the time, I get 4-5000 down and 4-500 up, I can't complain about that, especially since I'm in a rural area and the only other option would be satellite for much more a month.
No complaints here. | |
| hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| RR Caps Frontier was one of the first providers to announce caps so now you're going back to them? Talk about doing business with the devil.
Also if you didn't know BOTH companies decide against the caps. TWC even posted a letter to all customers on the TWC website. | |
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Racerbob
join:2001-06-24
Webster, NY
·FrontierNet Intern..
·RoadRunner Cable
3 edits | Re: RR Caps Trust me, I have been following this very close. Frontier has no caps right now and neither does Roadrunner. Time Warner is a bigger devil than Frontier in my eyes and the less money that I can send their way the better. If Frontier decides that we use too much bandwidth and shuts me down, we shall go back to the other devil. Right now, for what we do on the net, I do not anticipate that happening. Also, having decent upload speed is something that I have been complaining about for years. The local RR is stuck in the stone age with 384 kb/sec and I am testing over 800 kb/sec with Frontier. The less money that I send Time Warner, the better. Just my little way of letting them know that I am indeed unhappy with them. And ... Frontier is saving me money. When you are on furlough weeks, this is an important thing.
Also, I am firmly convinced now that the issues that I experienced last year were as a result of them trying to pump too much speed my way. After talking to the fellow who stopped by yesterday he said pretty much the same thing.. that with the limitations that are in place with the older lines, etc, that if he tweaked my connection more to get me a bit more download speed that the instability and latency could and would possibly return. | |
| | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| Re: RR Caps No, trust me you're not following it very closely. You don't make sense when giving your review. You left RoadRunner due to they were explorering caps. And when to a company that was one of the first ones to even say anything about it.
Sounds like you want it both ways, and are trying to do to bait and switch for promos. And if you do/are they'll catch on. | |
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Review by bitsmartcorp
Posted: 230 days ago
member for 251 days, 33 visits, last login: 1 days ago
Horseshoe Bend,Boise,ID
 Business customer
$170 per month (12 month contract)
about 10 days
"Speed is decent, reliability has been good so far."
"Business class users ARE NOT ALLOWED ACCESS TO MODEM CONFIG!?!?"
"If it's your only option, then go for it, otherwise go elsewhere."
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I actually have two 3mbps "business class" (doesn't really mean a whole lot) lines I am using for re-broadcasting as a WISP feed. The speeds are close to advertised, and the reliability has been 100% up time as far as I'm aware. That's about where the good ends.
When I ordered the two lines, the quoted costs were nowhere near what I'm now paying. I was also unaware that I would not have ANY access to the config utility of the two modems when I agreed to the contract. If I want to have any changes made in the modems I have to call tech support and have someone make them for me, which of course wastes my time, especially when there's a major issue on one of the lines, etc. In addition, I have talked to only ONE tech there so far who seems to have any knowledge whatsoever of networking.
The Speedstream 5930 is a good modem, but still does not have dual LAN interface capability so I cannot run private IP addressing over one interface, and public addressing over the other -- it's only one or the other and I am yet to find a solution for how to get around this.
All in all, they don't compare at all to Qwest as far as speed/price/configurability, which I am using for several other feeds for my WISP.
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Not bias Skippy
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