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Frontier Communications page on DSLReports
Six Month Rating

Reviews:
bullet 408 reviews (114 good) (208 bad)
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Review by co_elk See Profile

  • Location: Effingham,Effingham,IL
  • Cost Contract price not specified.
  • Install: about 5 days
  • Telco party Verizon (ex GTE)
Good "Not much :("
Bad "Real slow.. Very inconsistent speeds"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

No competition in area.. They know that and are not improving there network!

member for 85 days, 0 visits, last login: 85 days ago
lodged 85 days ago

Comments:

GERRY

@70.100.151.x

SERVICE

TERRIBLE SERVICE,BUT CONSISTANT......CONSISTANTLY TERRIBLE

stratoman

@166.182.3.x

Re: SERVICE

I hear ya man!!!.....NET went down last Friday night....still don't have it back and it's Tues evening now....told me a Tech will be out when one becomes available.....also told me that they don't prioritize home customers at all....just business ones....so if other service tickets of a higher priority are in the hopper, you are last on the pile and it could be whenever as home accounts just get pushed back.......sounds to me like I will get a Tech out if they have nothing really better to do.....what a great company!.......I wonder if that is the way the owners' HOME account is set up and if he waits till all the business tickets are serviced before they get to his issue? Gives me real confidence in his sincerity when he talks about how "customers are the top priority" & "they will do what ever it takes" to achieve a high level of customer satisfaction on the TV commercials......there is a bright spot however.....NO long term agreement locking me in.......so time to go shopping. Bottom line.....FRONTIER SUCKS REAL BAD at what they do. Best of luck to you. Jp






Review by glhamden See Profile

  • Location: Lerona,Mercer,WV
  • Cost: $90 per month
Good "Avoid this company "
Bad "Avoid at all costs"
Overall "Avoid"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

This company is only interested in money they do not care if you get what you paid for even with their terrible dsl they are constantly trying to up sell for more junk you do not need or want they will not stand be behind anything they sale you

They have over sold their bandwidth in every market they serve and refuse to supply you with the bandwidth you purchased

Also note FCC is slowly becoming aware

member for 281 days, 12 visits, last login: 88 days ago
updated 90 days ago

Comments:
DeLiver
Premium
join:2004-09-01
Cincinnatus, NY

For the record...

"They have over sold their bandwidth in every market they serve and refuse to supply you with the bandwidth you purchased"

That is a complete lie. I am a customer that gets the bandwidth I purchased. Location is everything.

Review by Blackbird See Profile

  • Location: Fort Wayne,Allen,IN
  • Cost: $15 per month
Good "Service/repair response time"
Bad "Slowdowns/stoppages during peak hours"
Overall "Looking for alternatives, but very few economical choices available"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

This service started out with Verizon several years ago (hence my installation reviews reflect Verizon's earlier stewardship), and was bought up several years ago by Frontier. DSL and POTS under Frontier started out on a par with the previous Verizon level, but about a year ago, notable deterioration of DSL download speeds began occurring at peak hours, at times bringing things to a complete halt for several minutes. Apparently, server and/or line capacity isn't keeping up with traffic levels, especially after 5pm until 11pm when a lot of users stream data or game. Also, there continue to be unrelated sporadic problems with POTS heavy line noise/static (caused by cracks in the aging copper) that interfere with the phone service, but not the DSL running at a higher frequency. The copper lines to this area are old and poorly maintained .

The service still remains priced at $14.95/mo "for life," as originally contracted with Verizon.

member for 9.6 years, 3163 visits, last login: a few hours ago
updated 96 days ago

Comments:

Review by EdmondsFios See Profile

  • Location: Edmonds,Snohomish,WA
  • Cost: $203 per month
  • Install: about 7 days
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
(ratings above consensus)

I have the Frontier Fios Extreme Triple Play package with all Premium Channels. There are 44 premium channels in HD. The total cost for internet, phone with unlimited calling, and the TV package is $203 but approximately $40 of that is for premium channels.

I have had the service under Frontier's ownership since July 2010. It has been the best triple play package I have ever had and I have tried both satellite and Comcast during the last ten years. The quality of the service is a 10 and the picture on the TV is perfect all the time.

I have a Motorola 7216 and two Tivo's and all have operated without any problems. If you live in an area that can get Frontier Fios, I would highly recommend it. I have never had Frontier's dsl service and have no comment to make on it.

My internet service has been bullet proof and I have had no downtime or congestion issues. The service was originally installed by Verizon in October of 2008 and has been basically perfect since inception. I love the Frontier Fios service. If I have to ever go back to Comcast, I will go to antenna OTA or move.

member for 4 years, 731 visits, last login: a few hours ago
lodged 97 days ago

Comments:

Review by Hank See Profile

  • Location: Burlington,Mineral,WV
  • Cost: $102 per month (24 month contract)
Good "With exceptions - see below."
Overall "Reliability is mediocure."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have the DSLMax with a second connect. Telephone service is included on both lines. Modems supplied by Frontier are Westel 7500 and Netgear 7550. These modems are low end consumer grade. Because I live in a very rural area I do not expect any upgrades beyond what is currently available. Although reliability has improved over the last couple years it is still below industry standards. Dealing with the Customer Service Rep's is always a mistake. They do not listen to what the customer is saying. They have the mindset that customers are dumb and have absolutely no understanding of how the system works. Often they say the first dumb thing that pops into their head. Being acquainted with the local management team is a big plus. They will do their best to make sure that problems are addressed. Unfortunately they also must deal with Frontier Corp. management and are often as frustrated as the consumer is.

member for 12.3 years, 6210 visits, last login: a few hours ago
lodged 124 days ago

Comments:

Review by RogueJawa See Profile

  • Location: Lucasville,Scioto,OH
  • Cost: $39 per month
  • Install: about 81 days
Good "Field techs are great, social Media Team very helpful"
Bad "National customer service, doesn't communicate problems well, initially bundled with Dish and that order was wrong"
Overall "Extreme patience and persistence required, only provider in the area, slow speed but better than dialup"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·WOW Internet and..
Back in July of 2013 I made the decision to move from the big city back to rural Ohio. Frontier is the phone and internet provider for the area which isn't serviced by a cable company because they say there are too few customers on the road to justify running cable there. I didn't really foresee it being a problem because my mother and a cousin that live on the same road have DSL from Frontier and don't have any issues.

Apparently I'm not that lucky.

So with some optimism I called Frontier to establish service. The lady I spoke to seemed nice and took all of my information. I decided to go ahead and get Dish Network since that's what they bundle with and get their DSL; I have enough bars on my cell phone to make calls so I really didn't want to get their home phone. After a few moments of small talk, because the rep was actually IN my area (which led me to feel even more optimistic), she informs me that my address isn't eligible for DSL service because it's too far away from the office. I asked her where the office was and she told me it was in Portsmouth. After a few minutes of explaining I get her to understand that there are two homes further away from the office than mine that have DSL from Frontier. She then explains that maybe her system just isn't up to date and she goes ahead and processes the order, setting me up with my satellite install and a self-install for my DSL.

A few days later I get a call from a Frontier rep that went to voicemail. She explained that they had to change my service date and asked me to give them a call. I promptly called back and the lady I spoke to confirmed my order, except she had me down for basic phone service and satellite TV. We went through the whole thing again, complete with her verifying the DSL service at a residence further from the office than mine, and she set me back up and made sure my modem was going to ship.

Curious, I called Dish to confirm my installation and it turns out it was all screwed up too. No DVR had been ordered, I had the wrong package, everything. So I fixed that order and crossed my fingers.

The 23rd rolls around and I call to find out when I should plug in the modem and test the connection. The rep told me to wait until 6:00 pm which is how late the techs are usually out. So at 6:30 I hook up the modem and.. nothing. No solid DSL light, just a blinking one. I call them back and they tell me the tech came and said I lived too far away. I asked them how it was possible that two other homes could have service and were further away from the office but mine can't. The rep told me they couldn't answer that and referred me to a supervisor, Michelle, from "Escalations." She said she'd contact engineering and call me back the next day.

I never got a call back from her. I waited a couple of days and called Frontier again. This time I was told they were going to groom the lines and I would get a call from the local manager on when I should expect service. I never got that call either. I waited several more days, called back on a Friday, and this time I got a guy who contacted their dispatch for me and told me they estimated it would be about a week. Ten days later I still don't have service so I call back and get told that they're going to groom the lines the next day, add an extender, that a tech would be out and I should be good to go.

Ha.

I never saw a tech before I had to leave for work. I called Frontier again to see if everything was still going to go as planned. I was told the tech was out in the field but they left a message with my phone number and asked the tech to call me when they were hooking the line up and tell me how things went. I never got that call either.

I'm so tired of dealing with Frontier at this point that I don't even know if I really care anymore. Despite that feeling I called back again today and was given to a supervisor who told me she was going to get me a technical supervisor and get me some kind of answer. Really at this point that's all I want. I'm on the verge of getting satellite internet because this is just ridiculous. Even with a cap and the horrible customer service satellite supposedly has it can't be worse than what I've put up with from Frontier. At this point even if they put their foot down and tell me I can't have service and I have to send the modem back I just want an answer on why.

Maybe I'm being unreasonable but it just doesn't seem logical to me that two homes further away from the office than I am have DSL but I'm not eligible. It makes ZERO SENSE.

I want to have hope that this supervisor will get me a resolution but I'm running pretty low on hope at the moment. Right now I would tell anyone thinking of getting service from Frontier to stay away from it unless they had no other option.

UPDATE 08/28/13: The supervisor, Nicky, from Washington has still never called me back. I've left multiple messages asking for an update and still nothing. However, as I was leaving for work today lo and behold there was a Frontier van sitting in my yard and a gentleman working on the line. He told me that he couldn't sync from the line itself and he suspected an old coil somewhere was interfering with the signal. He said he had spoken to the guy who did the DSL upgrade for my road and that there was no reason every house on it couldn't have DSL.

Which.. is what I've been saying all along. But it's nice to know that their technicians aren't just a myth fabricated by the worst customer service center I have ever dealt with. Only one CSR has given me real answers and the rest never call back when they say they're going to; including their supervisors. So I guess I'll wait a little bit longer before calling the local satellite company to have Exede installed so I can see how this will play out.

UPDATE 08/30/13: I received a voicemail from Frontier yesterday saying engineering had my service ready to go and that they would send me a modem. I found this interesting because I already have a modem. Out of curiosity I checked it and sure enough, still not synced. I called tech support to see if it was because they said they were sending a new modem or because of some other problem but they said the work order was still open. Needless to say I got transferred to customer service again who to,d me I lived too far out. I told her what the tech told me about the coils and she said "Oh yeah, old coils will block a DSL signal." And then she gave me a service date of October 2nd to get the work done.

Original service date? July 23rd.

Satellite is seriously looking more attractive by the day.

UPDATE 9/10/13: I spoke with Frontier again today, got a pretty nice guy who didn't read from a script and give me a response based on the first note for my order like most of the people I talk to do. He put me on hold for quite a while and kept apologizing for it but I told him it was no big deal. Honestly it isn't, not if you're genuinely trying to help me, which he was. When he came back to the line he told me that a tech had noted on 8/24 that I lived 25,500 feet away from the node, but that the local engineer went out to check and said they were wrong and that I only lived 13,000 feet away from the node. He also was supposed to have taken care of all the technical issues blocking service, but because our area is backed up it will be 10/2 before they can hook everything up.

So unless something changes my next update will be in October.. and hopefully I'll be able to give them a higher score.

UPDATE 10/04/13: Nope. Still no DSL. Now I'm dealing with the social media team after complaining on Facebook and Twitter. My new service date is 10/8 and supposedly all they have to do is hook up the outside wiring. We'll see. Next stop is the state attorney general. This review is turning into a blog with all the updates. I also revised the monthly price to show only the price do the DSL and not the combo with Dish. Also lowered the install coordination rating to reflect yet another missed install date and the fact it took me half a day of phone calls and social media complaints to get an answer on a new service date. RR on the social media team was polite and helpful at least.

UPDATE 10/10/13: Finally, some good news to share. Going the social media route and working with their Social Media Team has paid off, also a nice lady named Dawn from Customer Service who followed up with me this evening. A field tech came out yesterday morning and completed the outside wiring. I spoke with him before he left and he said I was good to go, that he'd been able to synch from the outside wiring and I had a DSL signal. Unfortunately I tried both modems and neither one will synch up. I spoke with Tech Support, Social Media, and Dawn from Customer Service and they are sending a tech back out tomorrow to inspect the inside wiring. I told them if they needed to, and if it would help, I would happily pay for the install of a new jack.

I've updated what ratings above that I can, and hopefully tomorrow I can update this from home to reflect fully working service inside the house.

UPDATE 10/12/13: My service was finally established on 10/12 and the tech who came out was amazing. Nicest guy in the world, really, and he took the time to make sure everything was working and connected before he left even though it was originally a self install. I'm very pleased with the local staff. The national staff, with the exception of Dawn (wherever you are) and Ree from Social Media, leave much to be desired. I appreciate all of Ree's work in coordinating with the local staff to keep me updated and Dawn from Customer Service who did follow my account after we spoke and called to see if there was anything she could do to help.

The service for the last 24 hours has been pretty reliable. I'm running the Frontier branded Netgear 7550. It kept hanging on one of the setup steps initially but the tech was able to resolve that issue and had it up and running, altogether I don't think he was there for more than 15 minutes, maybe 20 at the most. He was very professional and I appreciated that. As far as value for money.. well that's kind of subjective. It's nothing like the cable connection I had at my old place but the road I live on doesn't have enough subscribers to interest Time Warner so they never ran cable there. Before Frontier took over it was a Verizon area and they hadn't even established DSL service this far out. So it IS slow and I'm paying roughly $30 for speed I can't achieve, but it's faster than dialup and cheaper than capped satellite services.

Exede is not an option without topping some trees. I don't know about HughesNet, I never looked into them because I've heard they're the worst satellite provider there is. Verizon is the only reliable cell provider that reaches the valley I'm in and I wasn't prepared to pay the premiums they ask each month. Speed is pretty much around what I expected for the area. To me slow DSL, roughly 700Kbps to 1Mb, is better than no service at all or dialup in the area that I'm in so .. value for money is pretty good, at least for me. For someone else it might not be worth it, and if I'm lucky they'll keep upgrading and it will get better. Frontier crews are around all the time, I assume updating Verizon's antiquated network. Before I moved out of the county originally I lived in the biggest city the county sports and Verizon only had DSL service established within a few streets of their offices so I'd say Frontier has made leaps and bounds toward expanding that. They advertise up to 6Mb/s but I knew there was no way I was getting close to that.

Oh, and I still have two modems. The tech didn't seem interested in taking the other one with him so I guess I have a spare in case something happens to one of them. This is a change because most places are very adamant about getting equipment back.

Pros:

- Despite the speed I was able to update Steam and download some game files.

- iPhone and iPad are able to update reliably.

- DVR has a connection to the outside world and now allows for scheduling away from home, can order PPV, haven't tried any OnDemand services but the informational apps work fine.

- Not dialup.

Cons:

- It IS slow.. but this is subjective.

- Does not handle multitasking well.

Verdict: Better than having nothing at all or having dialup.

UPDATE 11/03: About three days after the install I began to notice the modem losing sync a few times between noon and about 7:00 pm. I attributed this to network congestion, but after a few more days the modem was losing sync quite a bit more often; seemed like it would drop every ten to fifteen minutes and my speeds were basically dial-up equivalent.

I sent an email to the general manger for my area and he said he would look into it. We discussed a similar problem my mother's modem had experienced and what the tech had suggested to fix it, I told him what my speeds were at install and what they were at now. I noticed a change the next day and in two days everything seemed to be back to normal. I've had no other issues and fairly consistent speeds at the rate that I expected for being so remote.

I've also been told I'm getting two months free for all of the install issues! It's not FiOS or cable and I can't really do streaming which would be a dealbreaker for some, but I'm able to waste my time in Final Fantasy XIV: ARR and that makes me a happy subscriber!

UPDATE 02/13/14: Credits were given as promised, but to this day I've never received a follow up from the general manager. There are still days where the service is impossible to use because the modem loses sync every 15-20 minutes. I can tell you that the initial elation I felt at finally having working service has since worn off. I'm not even going to bother trying tech support given their past performance. In late Summer/Fall of 2014 I plan on moving back to the city and the area I'm moving to is serviced by WOW. I'm looking forward to canceling Frontier and getting my cable service back. Unless something major happens I doubt I will update this listing until I terminate service.

UPDATE 05/17/14: Terminated service on the 15th. Trying to charge me $10 to disconnect the account which hasn't worked in a month anyway. Up yours Frontier. Good riddance.

member for 1.1 years, 31 visits, last login: 10 days ago
updated 129 days ago

Comments:
DeLiver
Premium
join:2004-09-01
Cincinnatus, NY

A quick question...

If your Frontier experience had exceeded your expectations, would you have contributed a similarly long and helpful review?

I doubt it.

RogueJawa

join:2013-08-15
Canal Winchester, OH
Reviews:
·WOW Internet and..
·Frontier Communi..

1 edit

1 recommendation

Re: A quick question...

Actually as soon as I receive my refund check from Wide Open West after they log my equipment returned I was going to post a review on them, because I loved their service and wish they offered service where I am now.

My turn.

Did you have a point to make or do you just like to hear yourself talk?

I doubt it. I'm betting you like to hear yourself talk. Perhaps, given your own "review", you just don't like seeing people give a negative recount of their experience with your friends? Just because you have "connections" at Frontier and like their service doesn't make my negative review any less valid, or take away my right to post it if I wish.

spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA
kudos:1
Reviews:
·SureWest Internet

1 recommendation

said by DeLiver:

If your Frontier experience had exceeded your expectations, would you have contributed a similarly long and helpful review?

I doubt it.

I doubt it also. Not for the same snarky reason as you posted though. Reason I doubt it is that there is rarely any good experience regarding Frontier.

Sarick
It's Only Logical
Premium
join:2003-06-03
USA
Reviews:
·Frontier Communi..
After seeing your review from a different region I question the motivations behind your comment.

»Review of Frontier Communications by DeLiver
--
Sarick's Dungeon Clipart

Joe Dirt

@frontiernet.net

Frontier

I don't have any issues with Frontier. techs are nice and do what they can. I know that they are working on some congestion issues. I know that things seem to get worse but I have seen some speed bumps here in MN in some of their exchanges. They are more reliable than the cable copmany in my area which is Mediacom.

RogueJawa

join:2013-08-15
Canal Winchester, OH

Re: Frontier

That's great for MN, but not so much here in Ohio.
iowaboy
Premium
join:2004-02-28
Fairfield, IA
Reviews:
·Mediacom
·Windstream
·WildBlue

Re: Frontier

I don't know what the problem is with the review. It is just an honest post of what has happened so far. It reminds me of another national company who has lots of issues also and not providing what it should be. I do hope they finally get your DSL installed and working. I haven't updated my review on my phone company DSL experiences yet but will soon as I am having issues of a bad line that they seem to not want to fix.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Frontier

There is no problem with the review. However, the review really comes down to the OP insisting on having the service installed after the OP was told the service would not work. Now, months later, guess what? The service doesn't work. IMHO its BS to post a bad review when there was obviously a reason way back at the first phone call the OP was told he/she was not eligible for service.

RogueJawa

join:2013-08-15
Canal Winchester, OH
Reviews:
·WOW Internet and..
·Frontier Communi..

Re: Frontier

IMHO it's BS to reply to a review without fully reading it. If you had you would see that two houses further away than mine have DSL and that they essentially are the end of the line. You would also see the section where the field tech discussed that the entire road had been upgraded for DSL. You would also see that the engineer measured and said I wasn't too far out and did qualify for service, hence why they did the upgrade two years ago. Hence the first person you think I should have listened to was WRONG.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

1 recommendation

Re: Frontier

Yet here you are with no DSL. I read your review. I also know that the telephone lines don't always run in the direction you think. You have conflicting reports from different people. You don't have DSL and your review doesn't really provide any useful information other than you were advised you can't get DSL and guess what? You can't get DSL.

RogueJawa

join:2013-08-15
Canal Winchester, OH
Reviews:
·WOW Internet and..
·Frontier Communi..

1 edit

Re: Frontier

I'm pretty sure when the line doesn't go past the last pole that I know what direction it's coming from. And if you'd really read it you'd know that the engineer says I CAN because it was mismeasured and that one of the technicians who came out said they had spoken with the guy who did the DSL upgrade for the entire road.

Should I say it slower?

Engineering said the entire road was upgraded for DSL service.

Therefore, Customer Service was initially wrong.

Oh, and per the latest update.. I have a DSL signal at the NID now. So technically I have DSL, there's just a break somewhere between the NID and the jack.
rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

1 edit

1 recommendation

I have comcast and live in a verizon area. I think what he is trying to tell you that just because the two houses are further from you doesnt mean your line is shorter. That is indeed a true statement. It may not make sense to you but that is the way it is. It doesnt really matter why they do it that way the fact is its not rare at all no matter what phone company it is. You have to remember when phone lines were ran dsl wasnt even around. I was in the exact same boat with verizon until they ran fiber. people further away could get it and i couldnt. Came down to even tho we share the road we didnt share the same route.

RogueJawa

join:2013-08-15
Canal Winchester, OH
Reviews:
·WOW Internet and..
·Frontier Communi..

Re: Frontier

Yes, I'm aware of that.

But like I said. One of the techs was on the phone with a local engineer who PERFORMED the upgrade for the entire road. All of the lines were updated. Every house qualifies for service, and NOW if I go to their website and input my address it allows for ordering. It didn't before.

Like I said, the initial person I spoke to was wrong.
slopoke

join:2012-05-20
London, OH
Reviews:
·Frontier Communi..

Re: Frontier

Well glad I stopped by today my fellow buckeye and Frontier customer. I found it entertaining. Sounds like you might have had a wire issue from the first modem. Any way we got Frontier after Verizon packed up. Truthfully things been better in the long run. Up here the service is just groovy. Hasn't been down for over a year and a half. Even then some dummy took out a pole up town. Frontier had the service back before the electric company. We have congestion issues when the kids on-line after school so I do my dirty work in the day time or middle of the nite. (download a lot of Linux) You next challenge is are you getting the speed you ordered. If not don't bother with the Tech line. Get your road boss to come out and have you provisioned to your full speed. They can do it, you can't on the phone. Just saying in case. Frontier does great if the infastructure (sp) is up to snuff. They have been updating here and it just keeps getting better. Good luck.
--
Just Me and My Acer. And a bag of chips.

RogueJawa

join:2013-08-15
Canal Winchester, OH
Reviews:
·WOW Internet and..
·Frontier Communi..

1 edit

Re: Frontier

Thanks, that's what I'm hoping.

If I'm lucky they'll have the inside wiring fixed tomorrow and I'll be good to go. The tech told me on Wednesday he had a DSL signal at the NID, so the problem has to be between there and the jack. What are the chances two modems are bad?

I work in Columbus and they have been doing a ton of work between Portsmouth and Circleville, you see them out all the time, so I assume they're doing upgrades. Verizon had a horrible infrastructure here.

I know how the first portion of my review comes across, but I am genuinely grateful for the work they've been doing and that someone somewhere has been trying to figure out what's blocking my signal and resolved that issue. Now if they can just figure out what's wrong between the NID and the jack I should be fine. According to the Technical Supervisor and General Manager for my area I should have service, it has to be the inside wiring now.

Review by timkedojeh See Profile

  • Location: Olney,Richland,IL
  • Cost: $50 per month
Good "Decent speeds, if you can get them"
Bad "Extreme congestion and terrible reps"
Overall "If Frontier's your only choice, move."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

We've had Frontier service since the lines were Verizon. Back then, things were good; out in the middle of nowhere, you can't expect much. The moment Frontier took over, things starting going downhill. First came the congestion as they added more customers to already-saturated areas, then the price hikes.

The beginning of the end was three days ago. We scheduled to have our home phone disconnected (since everyone has a cell phone). Since the phone was turned off, our speeds have been atrocious. I finally decided to check the transceiver statistics and, huh, our previously provisioned 3Mbps line was now reading 1.5Mbps (1792). Plenty of margin to spare, so it obviously wasn't a line issue.

I called support and asked them what was up. They tried to convince me that the most I could've ever been provisioned for was 1.5, I never had 3, and that the entire area was restricted to 1.5. (Huh, so what was with those sales you guys did as soon as you took over, advertising 7.1? And you provided people with 7.1, I was in people's houses who have 7.1.)

It's obvious that Frontier is over-saturated to the point where new customers are being held back to the bare minimums to maintain network quality for everyone else. It's a slap in the face that they're doing it to established customers as well when we change services. The fact that the rep had the balls to lie to me was the last straw.

In the morning, I'm calling NewWave, I'm getting a RG6 cable buried down the 400ft driveway, and I'm saying goodbye and good riddance to Frontier forever. Never again!

member for 8.5 years, 60 visits, last login: 138 days ago
updated 138 days ago

Comments:
Makasinsoul

join:2014-05-19

You ain't joking

I 100 percent agree, if you can only get frontier run as far away as you can. This is a cash grab company. That preys on area that have no competition. When wireless goes unlimited they will just go bankrupt and go out of business.

Review by McPolygon See Profile

  • Location: Everett,Snohomish,WA
  • Cost: $49 per month
  • Install: about 10 days
Good "Unshakable Upload and Download speeds with VERY low ping times!"
Bad "BPON from the Silver Lake central office and the ONT only has a 100Mbps ethernet jack (FYI for people in Silver Firs/Mill Creek)"
Overall "Frontier fiber optic internet is priced right and very reliable even during peak hours its smooth sailing"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

After being with Comcast for about 5 years I just wanted to get out. My only other reasonable option in my area (Silver Firs/Mill Creek) was Frontier Communications. I called Frontier's 800# and talked with their FIOS team and was offered 35/15 Internet for $49 a month (before Taxes and Fees) with no contract or install fee. This set up was hassle free with minimal effort on my behalf. The day before my scheduled install I had to have a fiber cable ran from the fiber junction box outside my house. Frontier appears to contract with Pacific Cable Construction, INC. to bury residential fiber. This contractor was very friendly and did a clean run underground along the side of my house. It took them about 1hr. A day later the Frontier technician arrived on time for the install. I asked the tech if he could enable the Ethernet port on the ONT. He had no problem doing this. However, the tech had to make sure it was working with the Frontier supplied router (Actiontech REV.I). and he made the disclaimer that if I use my own router and I needed technical support the only supported router is the Actiontech. I was fine with that. The installation went smoothly. The Motorola BPON ONT was installed on the side of the house, the battery backup installed in the garage and Ethernet connected as requested. I get a solid 35.5Mbps down and on average 17.7Mbps up, which is above my quoted upload speed of 15Mbps. The connection is rock solid, with no fluctuations in speed day or night. Regional pings are in the single digit range, which are far better than Comcast’s on average. All in all I am very pleased with the installation process and service provided. I would recommend Frontier Fios if you live in an area where this service is available and looking for an alternative to Comcast.

member for 302 days, 110 visits, last login: a few hours ago
updated 138 days ago

Comments:

Review by IfThenElse See Profile

  • Location: South Vienna,Clark,OH
  • Cost: $40 per month
Bad "low speed, high lag, high price"
Overall "only option"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

02/2014 Downgraded to dry loop. Two customer service reps and one tech assured me porting the home phone number to a cell phone would work without losing internet. They lied. Once the phone number port went through, it took over a week to get service going again. It took them three days just to figure out what had happened, and it required a new account. Price is now a flat $40, no fees, still 3meg, still same crappy drops to about 200k in evenings. Every time I call in they say the area is marked as overloaded and that upgrades are "coming soon", but after two years I don't think they know what "soon" means.

04/2013 Getting better, but still rough. Most of the disconnect/no connect issues went away as they switched off of the Verizon leftovers. Upgraded to 3/768 summer 2011. The CO is maxed out on lines, and definitely has problems at peak hours. I can expect to get 3 meg from about 1 AM to 6 PM, but drop to effectively dial up in the evenings. This even affects games, as I still have significant lag regardless of the bandwidth needed. This could be due to the upstream compression. I have also seen the internet just stop, no activity at all, for between 3 and 10 seconds when it is particularly busy. Changed modems from the 327 to the 7500 and just got a 7550. Each had slightly better connection numbers, but no real change in the overall experience. Tech support is decent, still have to go through basic checklist each call. Every time they send a tech out, it shows my line capable of 7 meg or more. They did mix stuff up and add the inside wire maintenance plan to my account. It showed in February, back dated to January. Wasn't too hard to correct, also got some credits for the service troubles.

04/2011

This is an account that was sold by Verizon. Verizon service wasn't great, this was basically the same, but is now slowly degrading. Rural DSL, only option is 768/128, usually get 80%, not counting lag, pauses (~10secs) and disconnects (as much as every 5 minutes). Not even sure what options I have because, 9 months after acquisition, most of the website still has Verizon branding and links that do not work. Only part of Frontier (well, ncnetwork, whatever that is) website that typically works is paying the bill, go figure.



member for 9.1 years, 1497 visits, last login: a few hours ago
updated 147 days ago

Comments:

Review by Action2 See Profile

  • Location: Newman,Douglas,IL
  • Cost: $60 per month (12 month contract)
  • Install: about 6 days
Good "Low Latency"
Bad "Low bandwidth and packetloss during peak times."
Overall "Works well during non peak hours"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Update 4-28-2014

Over a year later congestion is still a problem. Over the last 6 months packet loss has started to become an issue as well. From 4PM-10PM the service is barely usable with speeds reaching 1Mb/s and packet loss getting as high as 10-20%. At this point websites have trouble loading and any real time usage of the internet is impossible.

While severe congestion has been recognized by Frontier as an issue, there is no timetable on fixing the problem.

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Update 4-03-2013:

It seems Frontier still can not get a handle on the congestion issues. They have become more severe since the last review. Speeds are generally below 3Mb after 5PM and the low speeds occasionally stay down in the basement until well after midnight.

With the window for low speeds widening instead of closing, their service is becoming less valuable for the price they are asking.
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Update 9-26-2012:

Another short update, the new bonded DSL plan is now available and I have upgraded to 12Mb Bonded DSL. The speeds are definitely improved. With this new plan, a new modem/router combo was issued, leaving me with a Comtrend nexuslink 5631.

Congestion is still apparent, I have had severe drops in bandwidth during prime time over the last couple of weeks. Speeds are generally 10-11Mb/s until the 8PM-1AM time frame.

Value for money is a little better in my opinion, with the 2Mb upload being particularly nice.

Bottom line: Once congestion is cleared up, this bonded DSL will be a solid service.

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Update 8-15-2012:

Quick update to this review, it appears upgrades have taken place and I can now order 7.1Mb DSL.

I have switched to their new dry loop plan that was recently made available for a similar price but faster speed.

Congestion is still a minor issue at times with speeds dipping during peak hours slightly, however latency usually remains low and bandwidth generally remains above 5Mb.

With the faster speed, the service is becoming more worth the price compared to speeds I had before.

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Update 4-9-2012:

Since I wrote this review, the congestion has been mostly cleared up. There are still times of congestion on the network near Chicago, but over all latency and peak time bandwidth has improved.

The most problematic issue with the service at this point is value for money. Despite being on ADSL2+, and very close to the CO I am limited to a 3Mb connection downstream, and 768k upload. I am on the Frontier Max plan and I am currently being charged $57 per month for dry loop DSL line, ($50 + $7 modem fee) which is a very poor speed to cost ratio.

Hopefully greater speeds will be available soon, as current speeds are low even for DSL standards.
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Summary: $57 a month for 3Mb DSL with congestion still being an occasional problem during peak times. Expensive and slow overall speeds compared to modern high speed internet.

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Original review:

I have had the 3Mbit/s Frontier DSL for the past few months, starting probably in late October of 2010 when it first became available in my area. The service started out great however I started noticing congestion issues from 7pm-midnight every night starting in early november.

Now on average the speeds are about 1Mbit/s with latency of over 200ms every evening. Calling Frontier customer service is not always as helpful as it should,
During non peak hours the latency is usually under 50ms for nearby locations with speeds greatly varying up to the max 3Mbit/s limit of course. I have recently been debating if I should consider going back to the local Wireless ISP in the area as I feel Frontier doesn't have the strength needed to overcome their issues in a reasonable amount of time.

member for 4.2 years, 462 visits, last login: 25 days ago
updated 148 days ago

Comments:

Esperanza

@comcast.net

Refund

Frontier service was canceled on February 7, 2012. All equipment was returned and today April I made my third call about the $129,84 Frontier owes me They claim I should receive it in 2 to 3 weeks. Unacceptable!!!!!!!!!!! Never again will I deal with this company,