how-to block ads
|
»next review in page
Review by rochkatzman 
Posted: 264 days ago
member for 264 days, 1 visits, last login: 263 days ago
 Rochester,Monroe,NY
 $99 per month (36 month contract)
 about 5 days
 "Rock-solid and consistent performance, Free Mini-laptop"
 "Advertised peak speed isn't as high as cable."
 "Latency is superior to cable. Better gaming experience."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)
|
I has RoadRunner before and live in a apartment building. I was experiencing service interruptions, latency issues and performance slowdowns during evening hours. I play Halo 3 and GOW on XBOX live and the latency with RoadRunner was causing a problem.
I was concerned about speed as the advertised "peak" speed of DSL was less than Cable but can honestly say the real world speed is very good and the drop in latency makes a big difference in gaming.
The technician was very helpful and actually did a virus scan on my computer and optimized the broadband performance to ensure I was getting the highest speed - something the cable installer didn't do.
Followup comments: | Forums » comments on review of FrontierNet Internet Access |
 | »next review in page (previous review)
Review by jmundale
Posted: 337 days ago
member for 7.5 years, 12 visits, last login: 300 days ago
Needmore,Fulton,PA
$50 per month (24 month contract)
about 10 days
"reliable, consistent service level,"
"expensive, tech support"
"they have a monopoly for this rural market"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
they provide two levels of service for residential, Internet lite which is 768Kbps down 128Kpbs up for $30 / mo with surcharges and tech support it is closer to $50. I just put in an order to upgrade to 3Mbps service. which is $50 / mo base, and another $20 in surcharges. My monthly package for phone w caller ID and internet lite was ~90 /mo, now goes to 130 / mo. I wanted the extra bandwidth for Netflix downloads. I will post again after new service comes on line.
Followup comments:  atigerman
join:2002-01-19
Tigerton, WI | Cost of dsl lite I have dsl lite from frontier, but i'm not paying that much. For me dsl lite is 19.99 a month from 49.99 which was the 3 meg service. But i was only getting 1 meg down with the 3 meg service, that's why i downgraded.... | |
| hottboiinnc
ME
join:2003-10-15
Cleveland, OH
 ·Time Warner Cable
·buckeye cable
| You cant say that have a monopoly Just what the Subject says. You can't claim that. They only are the only provider due to nobody else wants to expand into your area. You are free of course to order a T1 or greater and then choose your ISP from a big boy.
Also you are free to start your own ISP or move to an area where you can get cable or another DSL ISP.
There are plenty of options and if you have neighbors why not ban together get a T1 and split the cost of it and share it by wireless?
Hmmmmmm... monopoly ???? I don't think so. Should be be grateful they even provide you with DSL YES. Because they don't have to. | |
| | jmundale
Premium
join:2002-06-06
Needmore, PA | monopoly defined = frontiernet in fulton county Merriam Webster definition of monopoly = a commodity controlled by one party.
If i wanted to get together with my neighbors and get a T1, guess who sells it -> frontier. | |
| | | |
| Forums » comments on review of FrontierNet Internet Access |
| »next review in page (previous review)
Review by Cycholobo
UPDATED: 1.1 years ago
member for 1.3 years, 32 visits, last login: 87 days ago
Webster Springs,Webster,WV
$34 per month (12 month contract)
"DSL - beats dial up"
"only DSL avail"
"misrepresentations from the start - clueless online tech - antiquated equip"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Signed up in Jan 08 when it became available - first problems within days - couldn't stay connected - speed check DL 1200 kb UL 156 kb - guaranteed 1 Mb of unlimited access and XBox Live compatibility - by March speeds were down to half of the guaranteed DL speed and we began having lag problems in ranked matches - Siemens SE 567 Gateway @ $3.99 per Month in addition to DSL charges - Absurd but the only game in area
Xbox says frontier is not on their list of approved carriers and the Siemens SE 567 is not an approved Gateway - Frontier has the XBox logo on their site indicating approval and say that as long as you can connect to Xbox it is acceptable - they also say that they guarantee the connection not the ability to play games - talk about a line - when they are trying to close the deal they are XBox approved but when the problems start they only guarantee that you can connect
July 08 hit point where on line competition became impossible - started daily logs running successive speed tests throughout the day and evening - multiple calls to tech were 95 % useless because once they go through the flow charts on the screen in front of them they are clueless - since Jan we have had contact with two online tech people who were knowledgeable and professional but two out of a dozen or so says all the wrong things - had a service techie come out and spend a couple of hours - confirmed in writing on work order it is not our equip causing problems - one of the sharpest phone co techies i have met in the 20 years here - speeds hunting all over 200 kb to 1200 kb - latency ranges 65 ms to 86 ms - when problems are occurring port ( in use ) and wireless lights on gateway are blinking at various rates - total inconsistency - packet loss unknown
Have accumulated almost 30 pages or test results ( 19 tests per page ) using Frontier / Bluefield test and several other speed tests - tests are run so that multiple tests are run in a succession - When the frontier test is hunting all over with more than a hundred point swing the mid point of the dominate swing seems to agree with the other test results NOT THE SPIKE that the frontier seems to find so frequently. The Frontier DL needle can bounce between 200 kb and 8oo kb for 99 % of the test and then in the last fraction of a second spike to 1100 kb and the 1100 kb will show as the speed - talk about lame - UL never exceed 165 kb with 150 kb +/- most common and a low of 65 kb
Pages of test data prove that our use is not the problem - we have had one computer on line surfing and pulled 200kb speeds - we have had 3 computers plus the Xbox 360 with three players logged in and pulled 1200 kb - weather is not a consistent factor - temp doesn't make a difference - we are one of four clients on a T1 and we are the only client who games - frontier did an extended traffic report test ( days ) and at no time did the usage even approach 20% of line capacity - we should be screaming in a good way
Now we go days with 1 Mb +/- with an occasional reverse spike back to 200 or so - BUT now our line speed will test over a Mb and it will take 10 min to load a text page
They are either manipulating MTU below the 1365 needed for XBox or restricting our throughput by buffering or shaping - They of course deny it saying that they do not do that
Our slowest system has 3 Ghz CPU with 4 GB RAM and ATI Graphics
Frontier is consistent in their initial misrepresentations during the sale - problems are always a customer equip issue and they don't like when u prove them wrong - their antiquated equipment without replacement backups because the equip is no longer produced results in repairs made with scrounged used parts
Appears that Frontier needs to wake up and the only way that will happen is if customers in each state join collectively in documenting the issues and approach the state Attorney General for misrepresentation and failure to fulfill the contract terms or litigate with a class action. Alone there will be no resolution for any of us - they don't care and the utilities commission most likely won't do squat - they are about $$ so the potential loss of $$ might get their attention - talking to them has been proven not to work
29th Sept 08 - UPDATING TO ORIGINAL POST
Update but first to fairly qualify initial rating:
Pre Sales Info was rated low because they were interested in closing the sale and misrepresented the actual service we were receiving - got even better because monthly service billing was higher by $ 5.00 and modem charge was $ 1.00 higher than what we were quoted - took till March to resolve and when it was taken care of Frontier said our contract start date was March extending our contract by months - not worth the hassle at this point
Connection Reliability is and has been the major issue with Frontier
Services and Value for the Money serious unresolved issues make it impossible to rate higher
Install Coordination was a matter of the tech service rep driving out to deliver the gateway - they would have installed it but I chose to do it myself - hence a neutral rating
Tech Support is a similar issue - while the vast majority of tech contacts were clueless - it would be unfair to rate the tech Support based totally on those contacts when we did run into a couple of tech people who were sharp and the service techie who came out to check the lines and our equipment was very sharp and professional - thus a neutral rating
Sat 9th Aug
Ran a Gateway Diagnostics ( @ 192.168.254.254 ) on Siemens SE 567 that we have always passed and suddenly in Internet Connectivity portions both DNS Query and Ping a Well Known Host FAILED - Test has consistently FAILED EVERY TIME it has been run since.
Called Frontier about failed tests - another work order put in - finally were told if DSL is working don't worry about it
Another issue that has come up is that in games we can’t get into invited games and can’t host - Game sites consistently identify a Strict Nat as the issue - only problem with that is that at time we were running on open system with DMZ enabled on all ports so some how we are leaving here and in transit or at the target site we are being interpreted as a Strict Nat - this has happened before a couple of times over the past few months but it has never lasted for more than a couple of hours - this time it’s been 3 days and going.
Mon 11th Aug
Over the past couple of days ran several packet loss checks - all of the short ones came back with a less than 2 % loss and Latency between a min .44 ms and max 121.37 ms - interesting thing is that each time a loss was identified it was at a Frontier Hop. - Ran 1 - 24 hour test with Packet Loss from 36.91 % to 38.28 % and again loss associated with frontier hops
Not getting anywhere with Frontier so decided to play with Gateway set up - PPPoE ( tried combos 0/35 - 8/35 - 0/36 enable / disable / default ) - DMZ ( enabled / disabled ) - NAPT ( enabled / disabled ) - Opened different combos of ports - UPnP ( enabled / disabled )
Started Smoke ping ( 24 hour test ) West Coast 37% packet loss - East Coast 38% packet loss
Ended up with the following proving to be the best setup for us : PPPoE @ Default Enabled ( 0/35 ) - DMZ @ Disabled - UPnP @ Enabled - NAPT @ Enabled with the following ports opened [Protocol] Port ID - [TCP] HTTP/80 - [TCP] SMTP/25 - [TCP] PPTP/1723 - [UDP] DNS/53 - [UDP] SNMP/161 - [UDP] 27910 - [UDP] 6112 - [TCP] 3074 - [UDP] 27015 - [UDP] 20100 - [UDP] 27960 - [UDP] 3074 - [UDP] 88 - [UDP] 3330 - [UDP] 77
Tues 12th Aug
8:00 pm pages wouldn’t load - tried to do Frontier Speed Test - page started loading and after 4 minutes still hadn’t timed out but still hadn’t gotten to start page. 10 minutes later the page slowly loaded and speeds were DL 235 and UL 100 - 5 minutes later DL 300 and UL 83. 30 minutes later DL 54 kb and UL 95 kb. Unable to play or connect.
When speeds dropped to DL 54 kb we had 31 RX CRC errors and 21 Err ( sec ) - DS Atten. is and has always been consistent @ 51.5 - DS SNR has fluctuated from a high of 28.5 to a low of 11.5 that coincides with our 54 kb DL speed
This got really interesting @ 10:30 pm this evening - DS SNR 15.5 to 16 - DS Atten 51.5 - zero errors - DL 1042kb UL 99 kb - Gate way diagnostics still FAILED DNS Query and Ping Known Host BUT pages loading almost instantly - game play fastest ever with Zero lag or speed / connection problems - still getting Strict Nat error but DSL is running the way it is supposed to.
As I am writing this it is now 1 am and we are starting to see faint hints of lag that are lasting for 5 to 30 seconds - speeds holding around 1060 to 1100 kb - no errors showing
Called frontier tech this am to tell them not to touch anything because the DSL is working 
We’ll see how long it lasts
Also e-mailed Siemens from their own customer support site requesting comparison of Gigaset SE 567 with firmware #004-E652-A4E config. 003-a102-G08 vs Speedstream 6520 with firmware # 004-E753-A4E config. 003-W093-G0A in relation to Xbox Live requirements
Xbox has approved the 6520 / firmware / configuration for Xbox Live but not the SE 567 /firmware / configuration that we have - I searched their site before I sent the info request and there is NO TECH INFO on their site regarding the SE 567 - u probably guessed by now they responded - thanked me for my request for info and directed me to the exact site I sent the request from - Of course they also expressed that they hope that they answered the question - guess they don’t know their products too well or don’t have documentation on the various configurations and couldn’t answer or it was just too much work.
2:30 pm Mon 25th Aug to 11:am 27th Aug
DL 17 kb to 54 kb & UL 7 kb to 55 kb
@ 11:00 am speed back DL 1100 kb +/- UL 157 kb steady
speeds fairly consistent since 90 % with occasional drops to DL 100 kb +/- and UL 120 kb +/-
1st Sept - Xbox down - won't read cd's AGAIN ( 7th problem )
Thurs 11th Sept
phones down - started with serious static rapidly progressed to open line - BUT DSL still connected @ DL 150 kb to 175 kb and UL @ 156 kb steady
Thurs 18th Sept 7:43 pm
phones back - interesting point - first ever independent contractors came out because Frontier employees where overwhelmed with problems
Followup comments: 
lilmaniac2
@frontiernet.net | I agree My experience has been identical to yours, although I haven't been as diligent in log's as you are. I have finally gave up on them, and will be switching to Cable for the same price as I'm paying for a 1mb connection for 6x the speed. | |
|
Spawnktulu
@frontiernet.net
| martinsburg/charles town wv area. Same thing here, i play wow and during the days its ok.. but forget it at night, 12000 lat? bullhock i say!!! i wish comcast or verizon was in my county. their dsl means dumbsh1t luck. sxmagic@yahoo.com if you agree.
haha!!! while trying to post this, guess what.. yeah, dsl went out.. again.. for the 12th time in 3 hours.. | |
| alleniceberg
join:2008-08-15
Canby, CA
| I'm there too my guarauted up to 1500 kbps..when its good, its around 700-800 kbps..lately its 80 kbps to 300 kbps if i'm lucky..We have good techs/support hear, but get tired of calling them,,so does everyone else in our small community ! I hope there is a solution on the way. There is just so many customers u can put on T1..They should have a feature on the modem that shuts it down when not in use | |
|
Bluezplayer
@frontiernet.net
| Frontier I just dumped Frontier for a cable setup. I have spent ( more accurately "wasted" ) several hours over the past several weeks trying to get Tech support to send me either a new modem and / or a Tech out here to check the line. One of the folks at Tech support convinced my wife that our wireless router was the problem, and of course we went out and bought a brand new one, and voila.. same problem. Almost as soon as we hung up with Tech support, after temporarily wiring the modem directly to one of the computers, the signal went flat, and then I had to spend almost another hour trying to reach Tech Support again.
This has happened at least 3 times before over the past few years and each time a tech had to come out and twice their modem had to be replaced.
I tried explaining this and also explained that we don't have the luxury of spending an inordinate amount of time talking to Tech support trying to fix a problem that cannot be solved over the telephone. After haggling again for several minutes, the support person graciously offered to send a tech out at $90 per hour. At that point I stated no thanks, we're done with Frontier. Then I called the cable company and found I could replace all and save about $25.00 a month in the process. See ya Frontier.. guess you really didn't need my money in the first place.. | |
| | | |
| Forums » comments on review of FrontierNet Internet Access |
| »next review in page (previous review)
Review by bbarry
UPDATED: 1.2 years ago
member for 1.9 years, 40 visits, last login: 164 days ago
Chemung,Chemung,NY
$29 per month (24 month contract)
about 7 days
"always on and fast"
"monthly modem rental fee even if you use your own equipment"
"the only solution other then satellite for broadband"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I signed up for High-Speed Internet from Frontier (Citizens Communications) mid December 2007. They had a special running till the end of the month for $29.99 a month plus $3.99 monthly for the modem fee on a one or two year price protection plan for qualifying (new) customers. They lower it to $24.99 for the second year plus $3.99 monthly for the modem fee.
I had no problems signing up, just call their toll free number listed in the Frontier flyer and gave my info. I asked for the self install package as I already had my own equipment and local network setup. They said the installer would drop off the kit in a week on the scheduled live date. I spent the next week running a dedicated category 5 line to my pc for the modem and installed a single filter inside my house just inches from the network interface device. I had a speedstream 4100 adsl modem setup in bridge mode plugged into my router wan port. I also have a courier 56K modem plugged into the router and all I needed to do was change the router to PPPoE and type in the new login name and password.
My line went dsl live on the date they specified around 1pm and the technician stopped by to check the line and drop off the kit. The modem left was a speedstream gigaset SE567 router/wap/modem all in one. I did not want to bother with it since I already had a configured router with a separate access point running all static ip's, wep and mac allow table. I also tried to get them to take their SE567 back but they don’t seem to want to. One tech said they would send a box with prepaid shipping for the modem but it never arrived. From what I have been reading Frontier will still charge the rental fee regardless
since it's part of the contract. Nice way to make $33.98 a month into $29.99 by having a separate fee for the modem rental. I don't think this is fair and will be doing research with the FCC and PUC about forcing someone to rent equipment when they have their own.
I was told by a tech I would have 3mbs service and the modem shows my ATU-C/R as 3712/448. My speedtest to frontiernet.net are around 3220 kbps Download (402.5 KB/sec) and 366 kbps Upload(45.75 KB/sec). I'm only 1.4 miles from the CO which helps. So far after 6 weeks the service is solid day and night and everything works fine
including the kids xbox 360 with live. Coming from dialup this was a welcome change as my daughter moved back home from college and I knew dialup would not cut it.
I'll update my status with frontier from time to time as I have a 2 year contract and if I decide I no longer want it they will gladly charge a $200 early termination. Not likely to happen as the internet is needed for school homework and Youtube (Thanks kids for showing me that). Besides, there is no cable outside of my local town and the only choice besides dialup is satellite and that’s too expensive. So looks like I am stuck with dsl through frontier until something better comes along.
09/15/08
Well, it has been 10 months and how has my service changed. I used to have 3000mbps+ download speeds but that only occurs outside of primetime now. Between the hours of 5pm and 11pm I loose 83% of my download throughput. I am seeing about 400kbps during these hours. The service has clearly been over sold and no longer has the capacity to serve all users. I contacted Tech Support but don't expect much recourse. If you are looking for high speed in Chemung, NY better look into roadrunner through Time Warner.
Followup comments:
wlampl
@frontiernet.net
| Frontiernet.net Speed test I got hooked up with Frontier DSL on Jan 9, 2008 and
as of today, Jan 30, 2008 I am experiencing the following:
Upload..............693 KB per sec
Dnload............. 7.447 MB per sec
VERY satisfied with the exception of being forced to
rent the Modem.
I live in Elk Grove, CA and they tell me I am about
1,400 feet from the nearest relay station. | |
| mmorgan27
join:2004-06-08
Downingtown, PA | Default Password for Frontier SE567 After a fruitless search for the default password for this modem, I ended up calling tech support. To save some people some time, the default password is: wirelessdsl | |
| mmorgan27
join:2004-06-08
Downingtown, PA
|  Another Frontier.net speed test
Upload............ 304 kbps = 38KB/sec
Download.......... 1275 kbps = 159KB/sec
That's a factor of 20 less than wlampl unless he meant Kb and Mb.
She lives in Dallas, PA.; probably over 2 miles from the relay station.
I live over 2 hours away and I have to comment on the absolute horridness of the Gigaset firmware:
• I've used web interfaces from US Robotics, Netgear, LinkSys, Motorola. All have weaknesses, but Siemens Gigaset has to be the absolute worst I've ever seen, not only from an interface layout perspective, but also from technical implementation; see below.
• Who ever wrote the firmware was unaware of web standards. If you try to use Safari to configure this device, you are out of luck. You'll get a succession of confusing errors. Frontier suggested that I install Firefox (my mom uses a Mac).
• After getting her setup, and selecting the level "High" for the firewall (she doesn't play games that require incoming connections). I made sure she could still browse the web. When I got home I find out that she can no longer retrieve email. The "High" setting actually blocks outgoing secure POP connections?!? I was able to walk her through to changing the setting back to "Low". In their defense, they do have a custom level, but I didn't have time to try that out.
•I use SSH for remote administration, so I need to enable port forwarding. The port forwarding configuration seems a bit lacking. You can not specify that incoming connections to port x should be directed to IP/port y. They must go to IP/port x.
Still it is waaaaay nicer than dial-up. | |
| | | |
| Forums » comments on review of FrontierNet Internet Access |
| »next review in page (previous review)
Review by chip51
Posted: 1.2 years ago
member for 1.2 years, 0 visits, last login: 1.2 years ago
Port Crane,Broome,NY
$45 per month (12 month contract)
about 10 days
"Adequate and reliable"
"Price keeps going up and is now more expensive than cable"
"adequate till I go back to cable"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Started with a great price, about 29.95 per month. however, the price started kept rising along with the price of the telephone service until now DSL costs more than cable services which are 3 times faster. When this contract expires, so does Frontier.
I installed the equipment and filters myself with no hassles.
I hooked it up and when they turned it on at the company, it worked
Previous speedstream routers were junk but this one (the 5200) has been good to us.
No free antivirus with the package like the local cable company supplies.
Recently we had a few outages but they claim they will credit us for it. However previous credits we have had to continuously "remind" them of we don't get them.
Only actual advantage over cable is that the local cable company has NO battery backup so even with UPS here it will go down while DSL stays up.
Like the cable company, they never know when service will be restored during a major outage.
Followup comments: | Forums » comments on review of FrontierNet Internet Access |
| »next review in page (previous review)
Review by warlock3
Posted: 1.2 years ago
member for 8.1 years, 57 visits, last login: 1.2 years ago
Walden,Orange,NY
Contract price not specified.
"First available in area."
"Can be faster"
"If you have options,check them out."
| |
I was one of the first subscribers to thier DSL service.The modem alone was $600 when it came out.I have had sporatic speeds ranging from 1.2mb per sec to around 3.0 per sec.
If you go to thier website,they charge less for more speed in other areas.Here in Orange County NY the limit of thier service is stated as 3mbps.Upstate further in areas they cover the limit is around 5 or so,yet the price for the top tier is the same.
Followup comments: | Forums » comments on review of FrontierNet Internet Access |
| »next review in page (previous review)
Review by rayvera
Posted: 1.2 years ago
member for 1.3 years, 3 visits, last login: 1.2 years ago
Elk Grove,Sacramento,CA
$43 per month (12 month contract)
about 4 days
"Frontier's DSL service is better than their dial up internet"
"Over the years, Frontier is charging more for slower internet speeds."
"Now that Surewest is here, maybe things will change"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
When Elk Grove was beginning to grow, Frontier service was fast and the price was cheap.In less than 4 years, the cost has gone up $15-$20, and the speed has gotten slower and slower every year. Now that Surewest is the next option, maybe things will change. Since Frontier was the only service in Elk Grove, guess they didn't feel the need to make improvements to their service. Now their is choice.
Followup comments: | Forums » comments on review of FrontierNet Internet Access |
| »next review in page (previous review)
Review by bonezzz
UPDATED: 1.3 years ago
member for 3.5 years, 12 visits, last login: 1 year ago
Monroe,Orange,NY
Contract price not specified.
"Not Much In NYS"
"Locked in Switching Agreements that are grandfathered in"
"If your clueless there the best for Phone and DSL"
| |
HAD Frontier Phone that was a locked in service in my area due to switching agreements made in the 80's ..in ZIP CODE 10950 Monroe NY & Frontiernet for DSL at 3meg down ( DSL since 2005) then around Feb 2008 the DSL speed dropped to 1.5 down and the connection just failed often to the switching station, High Packet loss and DNS issues. got fed up and had a tech out and he said "well we cant fix it without high packet loss after the 1.5meg limit" - i was like fine, called cablevision optimum and switched....Then ported my home # to CV in a week ( Digital Phone from FT was 49.99 and CV is 34.99, you do the math)...well the issue was with frontier service the pots phone sucked compared to any VOIP provider like VIATALK here in NYS that i also use as a second line at 21.99...( The plan is to port my # if i can since there is a issue with the switching agreements in my area to VIATALK and go from CV 34.99 to VIATALK 21.99 ) and starting at 49.99 for the phone thats a BIG diffrence in price. AS FOR the Cablevision Internet service FINE for now using 15megs with 2 VOIP phones. OH YA frontiernet has a 5meg limit now also HAHA to them
Followup comments: | Forums » comments on review of FrontierNet Internet Access |
| »next review in page (previous review)
Review by Tek465m
UPDATED: 1.3 years ago
member for 5.1 years, 169 visits, last login: 1.3 years ago
Show Low,Navajo,AZ
$55 per month
"Designed for technophobic retirees with too much money!!"
"Designed for technophobic retirees with too much money!!"
"They spin so much. They'd have no problems working for congress!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
To be fair there are some locally in the company that will try to help. But mostly their hands are tied to company policies.
Customer service is a joke. It's always your fault and it will take ten pages of flowchart questions before they even ask what the problem is.
They have the "worst" marketing team. They've never been very good at delivering speed, and for years have been touting 1Mbps as "Blazing fast". (For some reason the service is very weather dependent.) They have never given a good answer as to why they charge the same amount for different speeds in the same region. (10Mbps - 1Mbps). They also constantly push for 2-3 year agreements with $300 disconnect charges. This company's spin is all over the place. (Check out the website. They are reluctant to post prices because they don't even know what they'll say next.)
But now they have the great equalizer. Everyone will be capped at a "FREE 5GB" per month. This means 6Mbps users get 2hrs download time PER MONTH, while 1Mbps users get almost 12 hrs per month. ( »/calculator ) That is almost a 1% month usage. Forget trying to use Frontier's "Peace of Mind" Hard Drive backup plan or the FREE "ESPN360". You'll be done with your allotment by the end of the weekend. But marketing will try to sell you that it equals almost 500,000 *basic text* emails.
I've stayed with them for years biting my lip at all the stupid tricks they put me through because I'm a heavy user "10GB per month" and they had no caps. This 5GB cap is the straw that broke the camels back.
Followup comments: dwink9909
join:2008-04-09
Clintonville, WI
| Dizzy Spin from Customer Service Called Customer Service in June 08 to prevent my Frontier long distance "plan" from automatically renewing when the contract ends at the end of August.
Without telling me, Frontier customer service rep "waived" the ETF, cancelled call waiting and caller ID and put my account on a long distance per call $.17/minute basis...
When I asked them to reinstate "plan" service another representative told me that would only be possible with a "new" contract, so I requested Frontier just cancel long distance service entirely, Frontier blocked service, but continued to bill me for "plan" service(s) anyway...
While I was quite willing to pay out the contract term (I only wanted to stop the "auto-renewal") I ended up paying for two months of service I could not and did not use. I am certain that my request for a $75 refund will not be honored.
Total - four calls to Customer Service. One email request for account assistance. One letter to Frontier Communications, Inc. regional office. One formal complaint to the FCC.
Results - Zero. | |
| | | |
| Forums » comments on review of FrontierNet Internet Access |
| »next page (previous review)
 Review by jlittle1454
UPDATED: 1.3 years ago
member for 7.5 years, 142 visits, last login: 1.3 years ago
Bluefield,Mercer,WV
$85 per month
"Umm None"
"Retarded tech support"
"Don't waste your money"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
The only Burstable DSL network I have ever seen. It is all shared bandwidth. Your speeds are not set or guaranteed. I have never seen one customer who gets the advertised speed. Routing is a joke. I am routed from WV all the way to NY before I could get out of Frontier's network and on to the internet. They are clueless as to what is going on. Don't waste your time or money.
Update: I am no longer with Frontier. Although I did have a remote site of our company setup on a Frontier DSL connection. I will make an update to the service quality soon.
Followup comments: | Forums » comments on review of FrontierNet Internet Access |
|
|
FrontierNet Internet Access
(14)
(14)
·