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Frontier Communications page on DSLReports
Six Month Rating

Reviews:
bullet 418 reviews (119 good) (210 bad)
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Review by PSMurray See Profile

  • Location: Cato,Cayuga,NY
  • Cost: $45 per month (12 month contract)
  • Install: about 6 days
Good "Surprised! Turn around time was 5 days."
Bad "Tech Support Clueless -"
Overall "Le$$ one phone line - Faster than dialup."
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(ratings match consensus)

DSL service in this area started a month ago. They never told me that. I had to find out from a friend in the communications industry. As you can guess, I'm out in the boonies - way out. Even cell phones have trouble getting here.

I found a plastic bag on my door step the day of installation. Residential srv was a self install. They did not tell me that! Plastic bag contained a box w/Modem (Speedstreem 5200), Install CD, cables, and telephone equipment filters. Installation had a small glitch. Nothing to get the shorts in a knot. Total time - 15 min. I guess. Even a non-techie would not have trouble.

I must use my one Ethernet connection for the DSL Modem. THEREFORE, I can not use my small home network (NAS, 2 Printers, Portable, 8 port switch). It can not be found if I connect it to my Netgear Switch! They also should have told me that the IP address on my PC was going to be changed. I called Tech Support - waste of time. The first thing he had me do was manually load the DNS servers (rather than use the auto DSN server) ??? What really pissed me off was that I was put on hold MANY times so that he could talk to someone with more (?) smarts. PATCH ME THRU!

Waiting till Monday to call Tech Support again. Hoping someone with knowledge will be in - Please!

Oct 20 - Update
============
Short response : 5200 was defective at the ethernet connection.

Long response: Thank "Doctor Olds", the moderator of Efficient Forum for leading me on to the correct path. ( see: SS 5200 trashes home network)

PS: A "Thank You" goes to Frontiernet for helping me with the problem. Replacement on the way.
*> Tech Support goes to a 4, from a 2. *

member for 10.3 years, 186 visits, last login: 3 years ago
lodged 10.3 years ago

Comments:

Review by cgian See Profile

  • Location: Chenango Forks,Broome,NY
  • Cost: $65 per month
  • Install: about 6 days
  • Telco party @link
  • CLEC party: Timely Express
Good "The Installers are the greatest!"
Bad "Tech Support"
Overall "works for me"
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(ratings match consensus)

I put in an online order for dsl max late Sunday night.
On Monday a very nice lady from the call center in upstate NY called and scheduled an install for Thursday.(Self installation -modem drop off)
Got home thursday night...no modem.
Sent an e-mail and was told that they were very busy and would be there friday.
Friday was colder than Leona Helmsley's heart...wind chill way below zero.
The installer......was up the pole checking a splice...I felt bad!
There were a few problems on their end...port problems....they had to get a repair crew with a bucket truck to remove "loads" from 2 or 3 locations.
Finally the dsl light on the modem came on.
Went to do the self install....could not get connectivity...either USB or ethernet.
Tried Saturday...finally called tech support.
Got a semi arrogant dude,spent close to an hour trying stuff.
Finally he/they concluded the modem was bad...and arranged to have a new one dropped off Monday.

NOTE....I suggested giving him info from the "Frontiernet DSL attendant" program...but he "pooh poohed" that.

I finally figured out that the default gateway address was wrong,changed it,and WHAM.....I had internet service!

THE BEST PART.....................................

The installer "X" called this morning(Monday) and offered to come back out and do a "clean-up"

They showed up and put a new interface box on the house,and did all the filtering out there.
We cleaned up some spaghetti wiring,and they put a new junction block in the basement.
I now have a dedicated pair of wires for dsl from the outside interface to the computer.(Yes...we used the yellow and black!)

Seems to working great!

This is a PPPoA connection,and i'm using the ethernet port on the modem.(Efficient 5200)



member for 11.1 years, 94 visits, last login: 6.4 years ago
updated 10.4 years ago

Comments:

Review by afxiator See Profile

  • Location: Kearneysville,Jefferson,WV
  • Cost: $50 per month
  • Install: about 13 days
Good ">30 times faster than my dial up, solid connection so far"
Bad "waited alot longer than install date, a new tech screwed up first install"
Overall "the only thing we can get besides $$$ satellite, so we''ll take it!"
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Ordered it on 8/17 for it to be installed on 8/26. Got the Speedstream 5200 and line filters on the 27th. But was repeatedly told of a faulty linecard most likely at the DSLAM a mile or so down the road from us. Went all weekend without dsl made repeated calls and was told that the techs in my area are real backlogged so i had to exercise some serious patience (lol) But the followin monday morning the tech shows up, couldn't get the modem to respond, then changed out filters, another modem, made several calls to his office and finally after an hour or so we were online! Ran first speed test 835dl/105ul . A lil low for a 1mbit line so after a few tweak tests and knowledge from mostly broadbandreports.com I gotter up to around 940dl/110ul. Better. I think I may have an old line going from the house to the road cuz sometimes after a good rain i'll hear just a slight hum when i'm on the phone. If that's what's holding me back I may just get that fixed. All in all I can't complain since I'm out hear in the boonies near kearneysville, wv and I don't have to suffer through anymore slow webpage loading or avoiding large files cuz i don't want to tie up my phone for hours trying to get a couple songs The line has been solid so far, no down time. I'd give it a five star rating but the initial install was a headache. I'm glad i got it...no other complaints!

member for 10.4 years, 16 visits, last login: 8.5 years ago
lodged 10.4 years ago

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Review by kiblet See Profile

  • Location: Powell,Knox,TN
  • Cost: $55 per month (6 month contract)
  • Install: about 3 days
Good "Quick install time, good customer service, easy installation"
Bad "No DSL modem documentation provided"
Overall "Glad I ditched Comcast!"
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I had Comcast High-Speed Internet for a couple of years, but when I recently moved I decided to give FrontierNet DSL a try. The price $55/month is a bundle that includes local phone service (with call waiting, caller id etc.).

Frontier sales customer service was first class; no phone menu hell, no waiting to speak to a CSR. It took 2 days from the order to receive a confirmation that DSL was available at my address. There was some confusion about when the line was to be active (since we were moving and wanted our phone service up as soon as possible). I ended up picking up the DSL modem from Frontier office myself.

I've got a plain vanilla P3 600MHz running Windows 2000 Professional. The DSL modem provided by FrontierNet is Efficient. The modem got DSL connection as soon as I powered it up. Unfortunately, the modem doesn't come with any kind of documentation, but instead a Windows CD that requires you to install FrontierNet software on your computer.

I figured out pretty quickly that the modem runs DHCP and has a configuration web page at 192.168.254.254. However, there's some kind of bug in either Efficient firmware or W2K, DHCP could not set the gateway address correctly. I configured TCP/IP on my PC and the modem manually, hooked the DSL modem into my Linksys router and was up and running in less than 20 minutes.

I also noticed that by default, FrontierNet install program configures the modem to have NO FIREWALL active. The install program also messes up Outlook account settings, which I had to manually revert. Luckily, FrontierNet is not blocking outgoing port 25 in my area yet, so I could continue to use my own SMTP service. Speed test yielded 856 Kbs down, 107 Kbs up, which is plenty fast for me.

UPDATE:

Frontier messed up my order; I ordered "regular" DSL, instead they signed me up for "DSL Max". They were quick to give me a $10/mo discount for 6 months to keep DSL Max, though... and I can switch to "regular" DSL after that.

I've had one outage in two months (lasted one afternoon).

UPDATE:

After my 6 months were up, I called to downgrade and guess what? I got ANOTHER 6 months at $10/mo discount... basically I'm getting DSL Max and paying for DSL Lite. Works for me! So far four outages, and only one has lasted more than 10-15 minutes.

member for 10.9 years, 43 visits, last login: 10.4 years ago
updated 10.5 years ago

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Review by Mellyone See Profile

  • Location: Canby,Yellow Medicine,MN
  • Cost: $49 per month (12 month contract)
  • Install: about 30 days
Good "Works for xbox live pretty well, im satisfied"
Bad "Speed 800down 105 up <--Average 820up 110 down <----Max"
Overall "Average.. ISP.. price should be cheaper for those speeds though"
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Satisfied.. but its not worth the 50$ a month, when ur not even getting 1mb downloads..

member for 10.5 years, 44 visits, last login: 10.2 years ago
lodged 10.5 years ago

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Review by KPRO See Profile

  • Location: Webster,Monroe,NY
  • Cost: $39 per month
  • Install: about 15 days
Good "Stable, fast, and trouble-free most of the time."
Bad "39.95"
Overall "29.95 would be a fair price, but I'm happy."
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Advertised at 3000 kbps. After a few tweaks I ran some tests and have recorded 2466/322 kbps. Not bad. I'm happy.

member for 10.5 years, 18 visits, last login: 8.2 years ago
lodged 10.5 years ago

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Review by sylen See Profile

  • Location: Bullhead City,Mohave,AZ
  • Cost: $50 per month
  • Install: about 60 days
Good "Reliable connection"
Bad "Slow upload"
Overall "better than cablevisions cable, but could be better"
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All in all its acceptable, but a few things could be better.

I switched from cablevisions cable service, which got 1000/250, but was pretty much useless because from 10am-8pm the connection got enough packetloss to make it close to impossible to play games online. Also the line would die about twice a week for an hour or so. Frontiernet, allthough has 900/100 and i think it was a good trade-off for my previous cable isp because the line has no noticable packetloss, and near the same download speed. One other thing is that it takes them sooooooo long to come and install, it took cablevision only a few weeks.

The bottom line is, it is it is a stable isp, but it would be nice if theyupgraded the speeds. After having this line for 2 months i have had not one problem

---------

Connection dies about once a day, and i have to reboot the modem to get it to work again, other than that no complaints.


member for 11.9 years, 185 visits, last login: 6.5 years ago
lodged 10.6 years ago

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Review by sol65 See Profile

  • Location: Keeseville,Clinton,NY
  • Cost: $45 per month
  • Install: about 7 days
Good "Great, knowledgeable tech support, dedicated install technicians"
Bad "None (other than 1 defective modem new out of the box, replaced in one day)"
Overall "Highly recommended"
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I ordered DSL at $45/month as soon as it became available in my exchange. I had been putting up with Starband satellite at $75/month as it was my only alternative other than dialup, which is simply insufficient. Cable is not available on my street. In my town there is only one class of DSL offered (the faster of the two that Frontier offers). I believe that the advertised speeds are 1000/120 and my service exceeds this. Supplied equipment is Efficient Networks Speedstream 5200 on PPPoE. My service was the first DSL account activated in my town! I got a $35 one time promo credit without any long term contract requirement. I ordered service on a Tuesday, received the (unfortunately, defective) modem on Thursday and on the following Monday my line was activated exactly as scheduled. Although I was told I had a self-install, installers came to my home on the Monday anyway, verified that the proper lights lit up on the modem, and then telephoned me (I was at work) for further instruction. My computer had some very peculiar settings, attached hardware, and software from the Starband, so I told the installers that I'd be happy to remove all the Starband hardware and software myself and renew the IP address to finish the install when I arrived home. Installers left their pager number so that I could contact them directly with any issues that might develop. Due to defective modem (which installers had, to their credit, no way to identify as such), my computer could not "see" the modem upon completion of the install. Competent, friendly tech support helped figure this out, and the installers returned with a new modem first thing the next morning and all has been great since then. One of the best freebies is that they throw in a free dialup account that you can use when you travel or if your DSL modem goes down, and that dialup was very helpful that first evening, to fetch and send email before the defective modem was replaced.

member for 10.6 years, 5 visits, last login: 230 days ago
lodged 10.6 years ago

Comments:

Review by The Duck See Profile

  • Location: Sacramento,Sacramento,CA
  • Cost: $50 per month (6 month contract)
  • Install: about 14 days
Good "Stable high speeds"
Bad "Tech support can be spotty"
Overall "Best deal for the money in my area, but slipping fast"
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Initial setup was very smooth. I was able to get nearly exact loop length before my new house was even built. Sales staff was able to communicate with local support staff to get an unofficial, but accurate prequalification. My only disappointment with the install process was that I had to have POTS installed and working for 14 days before they could get the order officially placed and processed.

Frontier provided a brand new Speedstream 5200, leased to me for free for the duration of my DSL service, along with a few filters. I called tech support to inquire what brand/model DSL splitters they provide with their "professional" installation. The rep could not identify any devices and told me, incorrectly, that splitters were proprietary and not available to the general public.

I installed a splitter, and on the date promised in my self install kit I had service. The modem worked fine for a few days, and then suddenly stopped transmitting data. Tech support came through this time and had me up and going in about 5 minutes. I have not experienced any problems with service since then, about 5 months now.

Coming up on a year of service. I have experienced one DSL outage related to equipment failure at the CO. Outage lasted about 24 hours. Tech support promised a call back to me when the issue was resolved, though that never happened. Have had a couple of times when the modem lost sync. Otherwise I have not experienced any major issues.

I have a DHCP assigned address, it changes regularly even though my modem is never turned off. Over all I am still fairly satisfied with their service.

DNS servers have been sucking pond water for the last few weeks now. Tech support says they can ping the server, therefore it is up. _WOW_ I have also been experiencing frequent periods of no IP connectivity. Disconnect the modem and log back on, boom. New IP and suddenly things start moving.

I am just holding out for surewest.net now...

Still seeing loss of connectivity related to new IP assignments. There have been several outages in Elk Grove over the last few weeks. Tech support admitted that Elk Grove has been having "a lot of trouble in the past few weeks."

member for 13.6 years, 687 visits, last login: 2.3 years ago
updated 10.6 years ago

Comments:

Review by joephp See Profile

  • Location: Honeoye,Ontario,NY
  • Cost: $39 per month (month by month)
  • Install: about 3 days
Good "speed is good, no down-time..yet!"
Bad "took 3 years to get the CO lit-up"
Overall "I am happy with the service"
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I will review, this review of Frontier DSL, in a couple months as a follow-up. I have only had the DSL for a month and there is not an option for cable in this area (cow country). The advertised speeds are 3mb/384kb. My testing shows anywhere from 2mb to about 2.4mb down and a steady 300kb up, depending on if I test a west or east coast server. The pings are very good, and as of yet we haven't had any outages. The people I dealt with pre-sale were friendly and helpful. Although, I did let them know if they didn't expedite getting DSL in the CO, that I would put an order in for a Frac-"T" (256/256 T) which I think sped up the process! :~)
The Tech jargon:
1) DSL-Max 3mb advertised,
2) $39.95/month
3) NO option for static I.P.at CO
4) NO option for business class at CO
5) Friendly F.A.P. (my opinion)
6) block port 25
7) Efficient Networks 5200 modem plus 5 filters supplied
8) SOHO network with small web server
9) Installation- plug in filter, connect modem, connect router, power on--- surf the net!
As a whole I am pleased with the service.
joephp
p.s.- distance to CO approx. 7500 feet.

member for 10.7 years, 16 visits, last login: 10.6 years ago
lodged 10.7 years ago

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