how-to block ads
|
next review in page
Review by BenBomb85 
member for 11.3 years, 5 visits, last login: 8.5 years ago
lodged 11.3 years ago
 Rochester,Monroe,NY
 $27 per month about 10 days "good value for money" "was un-reliable at first, now is fine" "Great deal, am very satisfied"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I use Frontier Lightning Link DSL (256k/128k). It is only $3 more than AOL dial-up a month, doesn't use the phone, and is faster than dial-up - now thats a good deal. Have had a great experience with the tech support when needed, and except for the first few months of getting it, it has worked great.
Comments:
 | next review in page (previous review)
Review by mulholland
member for 11.4 years, 18 visits, last login: 6.4 years ago
lodged 11.3 years ago
- Jerome,Hillsdale,MI
- $49 per month
- about 14 days
- "Arrived on time for appointment with all equipment"
- "Did what they said they would in timely fashion. Tech support great."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Frontiernet (Global Crossing) installers arrived at appointed time to do the install, 14 day after my call to order. At my home for 30 minutes and was up & running @ 654kbs download and 100 upload. I was a happy guy.
For no apparent reason, speeds dropped one day to average of 206kbs down & 104 up. Called tech. support they had me check some things on my end, with no improvement. Tech. rep said they were mostly for connectivity and forwarded me to another rep. Representative Pam had me try some things, (disconnect router, plug straight through to wall, remove surge protector) with no improvement, 2 days later a new DSL modem was at my door. Rep called me to hook it up and try it, no improvement. Sent it back. Rep said she would send out rep w/laptop to connect at street & see if it could be wiring or cordless interference.
Rep showed at appointed time found that prob was at CO. Made a couple of calls to check settings and found that my settings at CO had been changed to their lower price 256kbs option by mistake. They entered in correct settings, and voila!, the next speed test showed 856kbs down and 112 up. Not bad at all.
Extremely happy with attention and promptness and knowledge of support personnel and provider in general. I'll be with them for a while.
Comments:
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain attglobal.net)
lodged 11.3 years ago
- Staatsburg,Dutchess,NY
- $40 per month
- "In my rural location, they were actual able to offer me high speed internet connecitivity"
- "Installation was DSL Hell!"
- "Now that I'm FINALLY connected, the jury is out on speed and reliability"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Installing DSL from Citizen's Communications was 2 weeks of DSL Hell!
Absolutely everything went wrong....
* First of all, the ordering process. I live in a rural area and was
surprised to receive a postcard offering me DSL with free
installation and a free month. It sounded too good to be true...
it was. After my initial call I was told my location had to be
"qualified". Two weeks later, I had received no return phone call.
I finally called back and was told yes, I was qualified and oops,
noone ever called me. If I hadn't initiated a call back, I suspect
I'd still be waiting. An installation date was scheduled in two
weeks.
* The DSL signal into my home on the phone line was not set-up
properly. The result was a dead phone line and numerous calls
before they finally figured out what they had done incorrectly. I
was repeatedly told I must have plugged something in wrong (I had
not!) Between these calls, Citizen's Communications merged with
Frontier Communications, lost all records related to my problem and
no longer had any record of my existence as a DSL customer!
Finally, a week later I had a DSL signal.
* I was provided with a "free" SpeedStream Efficient Networks DSL
modem. I attempted to install the USB connection, and USB device
drivers. The Win98 SE operating system was corrupted as a result
of attempting to install the USB drivers. After attempting
absolutely anything possible to restore my machine, I had no choice
but to rebuild my machine from scratch. The Citizen's Comm
technical support line was useless... I knew significantly more
than the consultants.
* After getting my machine rebuilt, I installed an Ethernet card and
attempted to connect DSL via the Ethernet connection. Numerous
reboots and technical support calls later, I actually had DSL
working to connect to the internet, but, could not connect to my
employer's private network. My employer's technical support line
indicated the protocol being run on the modem provided by my DSL
provider would be impossible to connect to their network. The
Citizen's Comm technical support was once again useless. I found
neighbors also trying to install Citizen's Comm DSL and employed by
my same employer.... half of us had SpeedStream modems and were
unsuccessful, half had DLink modems with no problem. A call by a
neighbor to the manufacturer of the SpeedStream modem confirmed
that it was running untested beta firmware, Citizen's
Communications was aware, and distributed them anyway. I requested
Citizen's Comm to send me the DLink modem working for neighbors,
and was told "they were out of stock". After talking to a
supervisor, voila, they found me a Dlink modem. It arrived two
days later. 10 minutes after connecting the DLink modem to my
computer, EVERYTHING was working fine. If I had been sent the
DLink to begin with, my DSL installation experience would have been
approximately 10 minutes, as opposed to about 50 hours!
Comments:
| next review in page (previous review)
Review by cacouk
member for 11.4 years, 123 visits, last login: 2.4 years ago
lodged 11.4 years ago
- Wappingers Falls,Dutchess,NY
- $45 per month
- about 14 days
- "reliable speed"
- "poor knowledge of sales staff. outdated web site and availability database"
- "OK once past the problems with poorly trained & informed sales staff speed & reliability has been OK"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I waited & waited for some form of broadband in my area ..... I eventually found out that my local phone company had DSL available to me for several months but due to a badly outdated availability database on Lightning Links web site (uses your phone number to check availability) I had been fooled into thinking that DSL was not yet for me! Fortunately, I talked to a Frontier Engineer working on my street who informed me that DSL was available so I forced the issue with a Frontier Customer service rep and an order was placed! 14 days later I had the hardware and after a few small false starts and phone calls to Tech support I was up and running (yee ha!). So far reliability has been OK. I have needed to re-boot my PC and/or reset the DSL modem about once a week for what seem to be hiccups with the DSL service. Speed has been solid at around 800 kbps downstream and 120 kbps upstream. I did however get a shock when my first local phone bill arrived as I had been charged $40 for a 'self install' after being told that it was 'free' by customer service when I ordered DSL. The charge was credited to me however, after I complained to a Frontier customer service supervisor (since I ordered my DSL service, Frontier has started an offer to waive the $40 self install fee as a special offer ..... ). So far there seems to be no option to use another ISP other than Frontiernet.net or AOL with Frontier DSL which is a shame as I had to ditch my previous ISP simply because Frontier does not seem to have any agreements in place with other local ISP's right now. Also, Frontier only offer dynamic IP address for home use. You also have no choice of hardware, but that's not so bad when you consider that it's free ...... For pricing, I recently got a letter from my local cable company offering cable Internet access and the price seems to compare well with Frontier. Frontier charges $45/month ($30 for DSL & $15 for ISP) with free hardware. Cable is $30/month (if you agree to a 1 year contract) and ask for $130 for the hardware ...... so overall it's a wash ......
Comments:
| next review in page (previous review)
Review by gvwright
member for 11.4 years, 8 visits, last login: 334 days ago
lodged 11.4 years ago
- Staatsburg,Dutchess,NY
- $39 per month
- about 14 days
- "Faster than expected."
- "None, so far."
- "Well worth the money."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I called and signed up for DSL through my local exchange carrier, Citizens Communications. They did a pre-qualification check and got back to me in 2 business days that DSL was available for me. It turns out I am less than 6000 feet from their CO in my rural area town.
I received a "self-install" package in the mail - Spreadstream 5667 router, cables, filters for the telephone line and instructions. I installed router per instructions and verified settings - PPPoA, DHCP, etc. On the exact date promised, the service was activated. It works great. Using DU Meter from Hagel Technologies as well as the various DSL Speed tests, I am clocking downstream speeds much greater than promised. It seems as fast as the T1 I'm used to at work.
Comments:
| next review in page (previous review)
Review by granth39
member for 11.5 years, 10 visits, last login: 10.6 years ago
lodged 11.5 years ago
- Burnsville,Dakota,MN
- $40 per month
- about 45 days
- "good customer service and credit when appropriate"
- "Growing pains; slow speed; down 20% of the time last 100 days"
- "should be good once they figure it out."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Speed is not what is promised. We get less than 50% of advertised.
Repair, tech support, and customer service is great.
Comments:
| next review in page (previous review)
Review by gasman2b93
member for 11.6 years, 15 visits, last login: 11.5 years ago
lodged 11.5 years ago
- Burnsville,Dakota,MN
- $49 per month
- (12 month contract)
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I am writing a review about frontier's lightning link. My wife and I
purchased this crap thinking that it would be fast. Frontier advertises
3000 download speed, but we haven't received anyting higher than 600.
When I hear back from another provider, we are going to cancell our dsl
service with Frontier. Over the last week and a half, we were unable to
connect to the internet because of some construction accident that cut
one of the cables. The service is terrible, though the tech. support
staff was rather pleasent. I don't recommend this service to anyone.
Comments:
| next review in page (previous review)
Review by NickTahoes
member for 11.6 years, 4 visits, last login: 11.5 years ago
lodged 11.6 years ago
- Rochester,Monroe,NY
- $40 per month
- about 21 days
- "When it is up and running it runs great."
- "After i used the "tweak doctor" on the dslreports page it worked fine."
- "Not worth the money."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I have had this service for about a month and a half now. I connected via the self install kit which was very easy to do. It took me about a half hour to connect it myself. When I first connected it it worked good but not as good as i thought it would. I had previously had roadrunner cable from Time Warner before i moved. I decided to go with DSL because roadrunner was going to charge me to reinstall it at a new location. I should have paid.
The service was up for a few days then went down. I contacted tech support who did the same things that roadrunner would have me do (release/renew IP, power cycle etc.) That worked but a few days later down it went again. And a few days later again they told me it was a server issue. I called them a fourth time (in ten days i believe) and the tech support guy told me to download a newer version of Internet Explorer. I still have no idea why that worked. It stayed up for almost a week and went down and was told it was a server issue again. Then a few days and went down
I have also tested my downloading speeds. When i signed up, I subscribed to thier faster 3M speed. I tested it and was down loading at around 150-160K on average. That is good but not close to what i signed up for. I called them and one of the techs suggested to come to this page and use the tweaking section. I did that and was then downloading at 380-390 consistantly which i was very happy with. I understand that you will never get the 3 megs and felt that if im getting 1.1 meg that was very good (better the cable ever was).
I called again on the 6th or 7th of October and again they told me it was a server problem. That is 4 times they said it was a server problem in the month and a half i had it. Maybe they need to fix thier server or replace it. I mentioned to the tech support guy my frustrations about the service he told me to contact customer service for a possible credit. I did that today after having to log into the service probably 6 or 7 times over the last 5 days.
So I called customer service for a -possible credit- as the tech guy called it. They told me that they dont issue credits, tech support does. What?? Why would tech suport issue a credit. It makes sense to me that it should be customer service. But I asked the lady to transfer me to tech suport and she told me, "they aren't open till noon so i can't transfer you" I figured that couldn't be the case so I called the phone number back and selected the tech support option. After a 15 minute wait I got a tech guy (at about 11:20am). And he told me that it was customer service that issues the credits.
Now it was getting rediculous. I got a little upset with the guy and he said he would stay on the phone until he found someone that could issue the possible credit. I did finally get to someone on the phone that would issue me the possible credit which after explaining to situation to the guy determined that all my inconvenience was worth one days credit or about $1.30. Now that is customer satisfaction. I guess the amount of time that I spent on the phone the dozen to dozen and a half times which is usually, including the wait to get to a person, at least a half an hour each time. Once it was an hour and a half.
I guess i am dumbfounded as to how a large company like this can not: 1.)Provide good customer service. 2.) Provide a dedicated always-up internet service which is in fact always-up. and 3.) Get the service to work for more than a few days on average.
Bottom line is I'm not happy with the service. I am probably going to cancel this service in the next few weeks and switch back to roadrunner which had similar problems for me the first couple months out of a year and a half i had it but after those first couple month i called them they actually sent someone to my house and looked the system and cable lines over fixed it and it worked fine after that. But at least roadrunner seemed to want to help me and were much more attentive to fixing things. BTW frontier told me that if they didn't find a problem if they came out to my house they were going to charge me a service call fee. Roadrunner doesn't do that either.
Guess what? By the time i finished typing this it went down again. I had to relog on, the 4th time in the last 3 hours this morning. Nice.
Comments:
| next review in page (previous review)
Review by sthrasher
member for 11.6 years, 15 visits, last login: 6.6 years ago
lodged 11.6 years ago
- Moweaqua,Christian,IL
- $49 per month
- about 14 days
- "Everything on time!, good speed, easy installation helpful sales and tech support. AND EVERYTHING ON TIME AS PROMISED!"
- "None Yet!"
- "Frontiernet came through with good speed, good service and everything on time!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Frontiernet service is excellent, as always in my area anyway, Everything happened when they said it would. I ordered on 9-24-01 and am currently up and running as of 10-8-01 (14 days)as they promised! I ordered the self install kit. The only problem so far has been a bad DSL modem (Speed Stream 5667). Luckily, after second guessing my installation, a friend of mine brought his modem over and everything worked fine. Frontier is obviously replacing my modem. I am getting 860down/108up! The service only advertises 1000down/128up so I am doing pretty well I think (86%). So far So Good!!
Nothing but good things from me about Frontier LightningLink in the Central Illinois area!!!!!!
Comments:
| next page (previous review)
Review by nickleplz
member for 11.6 years, 1097 visits, last login: 4.9 years ago
lodged 11.6 years ago
- Washingtonville,Orange,NY
- $44 per month
- about 16 days
- "Stable Connection"
- "Speed Not As Good As Advertised"
- "Get It If You Dont Mind The Slow Speed"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)
|
I've had Frontier Lightning Link for 5 weeks now and just hate the speed they advertise 1000/128 and I'm only getting 500/110. The install was smooth, I ordered the Self-Install kit cause I wasn't going to let anyone touch my PC. They only offer Dynamic IP but that really doesnt matter to me. RoadRunner is coming soon so they got an eager customer waiting to subscribe.
Equipment:
Cisco 677 ADSL Modem
Filters ETC.
Linksys Etherfast 10/100 USB Network Adaptor
Compaq 1200 Laptop; 500MHz AMD K6-2 With 3D Now 64MB Ram Running Windows 98SE
Cables ETC. (Things you usually need for ADSL)
Update 10/6
I've had some help tweaking my ADSL from some really knowledgable
people here at DSLR. Now I'm constantly getting 873-877D/65-110U which is great since they offer 1000/128. So smooth sailing for Frontier!
Comments:
|
|
