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All reviews of Frontier Communications (DSL)


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Six Month Rating

Reviews:
357 reviews (102 good) (179 bad)
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Review by sthrasher See Profile
member for 11.7 years, 15 visits, last login: 6.7 years ago
lodged 11.6 years ago

  • Moweaqua,Christian,IL
  • $49 per month
  • about 14 days
  • "Everything on time!, good speed, easy installation helpful sales and tech support. AND EVERYTHING ON TIME AS PROMISED!"
  • "None Yet!"
  • "Frontiernet came through with good speed, good service and everything on time!"
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Frontiernet service is excellent, as always in my area anyway, Everything happened when they said it would. I ordered on 9-24-01 and am currently up and running as of 10-8-01 (14 days)as they promised! I ordered the self install kit. The only problem so far has been a bad DSL modem (Speed Stream 5667). Luckily, after second guessing my installation, a friend of mine brought his modem over and everything worked fine. Frontier is obviously replacing my modem. I am getting 860down/108up! The service only advertises 1000down/128up so I am doing pretty well I think (86%). So far So Good!!

Nothing but good things from me about Frontier LightningLink in the Central Illinois area!!!!!!

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Review by nickleplz See Profile
member for 11.7 years, 1097 visits, last login: 4.9 years ago
lodged 11.7 years ago

  • Washingtonville,Orange,NY
  • $44 per month
  • about 16 days
  • "Stable Connection"
  • "Speed Not As Good As Advertised"
  • "Get It If You Dont Mind The Slow Speed"
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I've had Frontier Lightning Link for 5 weeks now and just hate the speed they advertise 1000/128 and I'm only getting 500/110. The install was smooth, I ordered the Self-Install kit cause I wasn't going to let anyone touch my PC. They only offer Dynamic IP but that really doesnt matter to me. RoadRunner is coming soon so they got an eager customer waiting to subscribe.

Equipment:
Cisco 677 ADSL Modem
Filters ETC.
Linksys Etherfast 10/100 USB Network Adaptor
Compaq 1200 Laptop; 500MHz AMD K6-2 With 3D Now 64MB Ram Running Windows 98SE
Cables ETC. (Things you usually need for ADSL)

Update 10/6
I've had some help tweaking my ADSL from some really knowledgable
people here at DSLR. Now I'm constantly getting 873-877D/65-110U which is great since they offer 1000/128. So smooth sailing for Frontier!

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Review by moored2001 See Profile
member for 11.8 years, 39 visits, last login: 6.6 years ago
updated 11.7 years ago

  • Webster,Monroe,NY
  • $40 per month
  • about 7 days
  • "good transfer rates"
  • "no dcc sends, I hate the web sign-on tool"
  • "good service, beats dial-up"
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Ordered 3mps service. Seems to be pretty fast. I downloaded 4 Redhat ISO at 650 megabytes each in 1.5 hours. The peak transfer rate I got was 350kbs 150kbs average. Still, 4 transfers going at once and still hitting 350kbs is pretty good.

Tech support seems to be pretty good. However, they could not figure out why DCC send does not work. (Didn't even know what IRC was).

Equipment Cisco 677 router
dynamic IP
3 Megabytes per sec.
$40 per month.

Update: DCC problem was my firewall... still very fast

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Review by mckrny See Profile
member for 11.9 years, 58 visits, last login: 10 years ago
updated 11.8 years ago

  • Rochester,Monroe,NY
  • $40 per month
  • "Easy to contact, good customer support"
  • "Start up Info - need for tweaking never mentioned"
  • "Good Service"
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Once sset-up and tweaking was done, service and performance has been very good.

Customer support has always been responsive and helpful.

I still have concerns regarding the use of "firewalls". Frontier claims the main system is protected with a firewall. Any security tests of my system have issued warnings and recommend the use of a firewall ??????

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Review by (hidden by request)
(review was emailed from domain frontiernet.net)
lodged 11.9 years ago

  • Monroe,Orange,NY
  • Contract price not specified.
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I live in Monroe, my phone number is (845)782 and Frontier told me I'm not eligible for DSL. Big disappointment, considering their Web site leads you to believe you're eligible DSL!

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Review by wmeyer See Profile
member for 12 years, 549 visits, last login: 59 days ago
lodged 11.9 years ago

  • Wallkill,Ulster,NY
  • $44 per month
  • about 21 days
  • "Fast For the Most Part 380/600 Down 118 Up"
  • "Some Severe DownTime"
  • "When they are up they are Great, When they go down, it takes to long to resolve the Problem"
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Overall I am happy with Frontier Lightning Links. When they go down they are down for like 12-20 hours at a time. Singe Dynamic I/P which has stayed up as much as 10-15 days at a time. I am using Windows Internet Sharing and it is working great on my small network.

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Review by aboz See Profile
member for 12.2 years, 4044 visits, last login: a few hours ago
updated 12 years ago

  • Rochester,Monroe,NY
  • $39 per month
  • about 17 days
  • "Fast, Reliable,dedicated 3 MB/sec"
  • "none so far"
  • "I like it so far"
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Yes Road runner may be a tad faster, but the cable company here is so arrogant that when it comes to customer support there is none! Thats one big reason that I got DSL! Another reason it's $7 cheaper. So far I am satisfied with Frontier.

It's now been 2 weeks and I am even more satisfied! I am getting D/L speeds of more than 2.5 MB/Sec (in short bursts) I never got that with RR.

Update: I got upgraded to 3 MB/sec for no charge. I am really enjoying my speeds! I can get it up to a steady 3.7 MB/sec. on downloads.

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Review by type11 See Profile
member for 12 years, 1 visits, last login: 12 years ago
lodged 12 years ago

  • New Richmond,Saint Croix,WI
  • $47 per month
  • (month by month)
  • about 14 days
  • "Very reliable. Good speeds. Decent Price."
  • "Limited hardware selection and installation options."
  • "Happy with service but have a few suggestions."
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I've had great experiences with Frontier. However in Western Wisconsin there are a few issues. First of all the only modem you can use is the Nortel Networks modem the rent to you. The modem is not configurable, so you can't set it up as a router for multiple computers. Also there is no option to setup the service and home equipment yourself. The contract to have a technician from CompUSA come to your house and install the filters and modem (which I ended up doing most of anyway). The fact that you can't use other DSL modems bothers me the most. I work for an ISP in MN that provides DSL through QWest and I think their equipment is far superior. Using Cisco 675 modems those of us who know what we're doing can configure various features such as routing. And the price of renting the modem through Frontier is over $8/month.

Other than those two things I have had no complaints. I guess we could all use lower prices though.

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Review by RevDave3 See Profile
member for 12.1 years, 16 visits, last login: 11.1 years ago
lodged 12.1 years ago

  • Fairmont,Martin,MN
  • $49 per month
  • (month by month)
  • about 10 days
  • "Good speeds up and down and timely install."
  • "I had to instruct the on site tech and the phone tech on Mac install even thought they knew I had a MAC in advance."
  • "I am happy, blows away dial up."
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I have been getting good speed for my area - usually about 650 d/l and 105 u/l. So far I am very happy with the service over all.

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Review by drruden See Profile
member for 12.1 years, 5 visits, last login: 11.9 years ago
lodged 12.1 years ago

  • Le Mars,Plymouth,IA
  • $49 per month
  • about 14 days
  • "Ordering was easy, installers were punctual, speed is better than expected"
  • "None to date"
  • "Very happy with service so far."
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The service is new in northwest Iowa and I was pleased when Frontier called me to tell me they now offered DSL. I had previously asked to be notified when available. I ordered the service and was given a date and time for install and both the Comp USA and Frontier techs were right on time. We set up the DSL modem, hooked it to my SMC Barricade, made the changes to the router(fixed IP, Gateway and DNS servers) then rebooted the router and everything was working great on my home network. Originally I read that Frontier used a dynamic IP with a special login screen. I was extremely please to find out I got a fixed IP address and no special login screens. Been running for 5 days with no problems and have seen speeds range from 600-800K down and 400-500 up which surprised me as I was told it would be 1 meg down and 128K up. So far I can say I am extremey pleased with the installation and the functionality. I have not had a need to call tech support yet.

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