dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



Frontier Communications page on DSLReports
Six Month Rating

Reviews:
bullet 408 reviews (114 good) (208 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by rscs See Profile

  • Location: Montgomery,Orange,NY
  • Cost: $35 per month
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have been a Frontier Residential DSL customer for about 3 years now. Overall, the service was good and I never had any major problems. A few times when my connection went down, I called technical support only to find out that I knew of the problem before they did. When I tried to tell them it was definitely on their end, most technicians were dismissive and wanted me to play the reboot game. Of course, when they ask me what OS I am using and I reply "FreeBSD", most lose me there anyway.

My biggest complaint, however, is that Frontier has now started blocking connections to outgoing port 25 (SMTP) servers but their own. Since I run my own mail server, this is very frustrating. I don't want to relay through them, nor should I have to. This is yet another case of the Internet savvy being punished for the haphazardness of the uneducated user who just clicks around without thinking. Oh, there is a way around it -- pay them more money. You can upgrade to Business Class DSL starting at $95 a month plus a $299 installation fee for 512k down and 256k up. Yeah, right.

I think it's time to check out Road Runner. I'll get much better speeds for the same price, with no port blocking.

2004-03-02: Still putting up with Frontiernet -- one of these days I will keep my promise to switch to cable. For over two hours now, AT&T's network in New York City remains unreachable. This includes high profile sites like money.net, weightwatchers.com, smartmoney.com, everbank.com, nutrisystem.com, foxtons.com and part of priceline.com. All of these sites and many more are unreachable to Frontiernet users in my area. It may not directly be Frontiernet's problem -- it looks like the problem lies with Electric Lightwave (eli.net). However, I found out that Citizens Communications owns both Frontier and Electric Lightwave. Apparantly, I am the only user to have reported the problem (browsing to sites not on AT&T's New York network are fine, so maybe no one else noticed) and it doesn't look like it is getting high placement in the NOC queue. It shouldn't take over two hours to resolve a simple routing issue!

member for 11.9 years, 3 visits, last login: 10.5 years ago
updated 10.5 years ago

Comments:

Review by gahruev See Profile

  • Location: Elk Grove,Sacramento,CA
  • Cost: $57 per month (24 month contract)
  • Install: about 29 days
Good "is available in my area, was pretty decent when was citlink.net (but still had outages)"
Bad "tech support low knowledge level. (some are good) slower up and down negotiated speeds than advertised. outages are too frequent"
Overall "cost is too high for service provided. Min Negotiated speeds are not met on a regular basis."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Initial set up was long and somewhat irritating as was told I must use a 3com 812 router (and purchase from them for $200) for their service. I already had my own routers, and 3com got out of the router biz. Did not like requirements, length of time to get my pair up. I did the setup myself and that went all right. Technical support is avail 24-7, so that is a good thing... but I do not find their technical support (in general) to be knowledgable in a variety of ways. Service is slower than what was advertised as the minimum negotiated bandwidth (up and down).

I do think down time is greater than the average ISP and the speed slower - but at least they are available 24-7 and in a rural area.

member for 11.3 years, 17 visits, last login: 6.3 years ago
lodged 10.5 years ago

Comments:

Review by wantbetter See Profile

  • Location: Alturas,Modoc,CA
  • Cost: $49 per month
  • Install: about 5 days
Good "Fast when it works."
Bad "Count on it going out whenever it rains or snows."
Overall "Speed is fine. Reliblity is not."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Fairly new equipment here (Alturas) on the company side. Have been on their DSL for over a year now, and they can't find out why customers that go into the nearby junction box go down when it gets wet outside. If it rains or snows you can count on it going down. Customer service(?) is getting tight about giving credit for down time. Tech service(?) mostly wants to go through the "Let's tweek your computer" rutine. Waste of time to call either one. Better to call the local repair people. They are nice even if they can't find the problem.

Guess what, High Desert Online has high speed now for about $10 less and without using the phone lines. Hmmm.

member for 10.5 years, 0 visits, last login: 10.5 years ago
lodged 10.5 years ago

Comments:

Review by StrikeEagle See Profile

  • Location: Arbuckle,Colusa,CA
  • Cost: $49 per month (12 month contract)
Good "When it works, the service is okay."
Bad "Poor service quality, network design, support, & e-mail service"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

The latest in a long string of troubles with Frontiernet is that even though they are now blocking Port 25 to supposedly prevent spam from bouncing off of Frontiernet mail servers or through the Frontiernet network to other mail servers, Frontier remains on the BAN list at AOL. This results in ALL AOL bound mail being rejected by AOL servers. But, according to Frontier 'tech support' it's a minor issue as it only affect AOL bound traffic. HUH?!?!

The sad reality is that Frontier is the WORST ISP I've ever dealt with in my almost 15 years in the IT industry. But, I live in one of their little ghettos, so I'm stuck with Frontier and only Frontier if I want any kind of high speed Internet service.

Admittedly, the service did improve once they upgraded the Elk Grove backbone to a router that wasn’t running at 110% of rated capacity. (that figure is actually from Frontier technicians) But, when coupled with the horrendous design that they have for their mail, DNS and DHCP services, it breaks down not to mean very much. Then add in the fact that there are only TWO field technicians who can even spell DSL, and I’m stuck basically troubleshooting and diagnosing my own trouble tickets.

If there were ANY competition for high speed Internet in the area, Frontier would loose virtually their entire client base. Sadly, that’s not likely to happen given the rural nature of the area.

member for 10.5 years, 63 visits, last login: 4.5 years ago
lodged 10.5 years ago

Comments:

Review by Cignus See Profile

  • Location: Kingman,Mohave,AZ
  • Cost: $50 per month
  • Install: about 90 days
Good "Free DSL Modem/Router"
Bad "Tech support could be less rude."
Overall "Good for the price but keep an eye on your overall bill."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Cox HSI
I moved into my new house in June. I had my Phone and DSL ordered in May, my phone was hooked up with out a problem I had no sign of DSL after 2 weeks I called and was informed that my DSL order was never processed. The service rep informed immedately that there were no ports on the DSLAM for my area and they were getting additional equipment. I was told 6 to 8 weeks, this was in the middle of June. I recived a letter the following week explaining what the service rep had told me the week before. August rolls around and I call for a status of my service... they are expecting the new DSLAM any day now. I call a week later and they are still expecting the DSLAM any day now. I call again the next week (it is now the middle of August) and I am informed that I was called but there was no answer or answering machine. They did not try and reach me at the 3 other phone numbers that I was made to give to the service rep when I started this whole thing. So finally I get a install date for my DSL 2 weeks (end of August) I will recieve a DSL Modem/Router in the mail. About a week and a half later my modem shows up as promised along with DSL filters for my phone line. The instructions are easy enough to follow and setup on my own. That same day I recieve a letter from my phone company telling me that a technician will need access to my backyard to finish the install and I do not need to be home for this to occur. Finally the install day gets here, I get home from work and turn on my modem... after fiddling with it for 15 minutes (getting username and password put in and learning what to and not to turn on) everything works fine.

That was the end of August I'm writing this review in the early part of December. Overall my experince with Frontier has been pretty good. The service is consistently on and I get decent speed... though I'm paying for a 384/128 connection and I'm getting 256/107 average (this varies from line test to line test). Other people that I have talked to that have the same service as I do are getting 1mbit/128 these people are spread around the area and not in just a one spot.

The advertised cost of the basic service was $40.00 a month, however my last bill had a charge of $59.99 with no increase in service. I do not know if this is a price increase or a honest mistake.

The speedstream modem I got is the current standard for citzens and works well enough. The avalibitly of documentation other then the built in help would defintly help. It does work well enough with a Cable/DSL router that I had already owned.

Really that is about it, I'm happy overall with my service the modem does everything that it was advertised to do (support vpn, portforwarding, nat). The service performs pretty well other then the connection speeds I would probally recomend Frontier over any of the other Broadband options in my area.

January 2004 --

It's been a year and a half since I got Frontier DSL and I have had mostly smooth sailing. With the exceptions of taking a full week to get my DSL modem replaced in April of 03 and 4 calls to tech support (total time on phone 1.5 hours) to have a technician come and look at my line in August of 03.

Tech support does seem to have gone down since I opened my DSL account with Frontier. Anymore the phone techs are generally not helpfull short of paitence and rude. I actually prefer to talk to the customer service people of my cell phone company then talk to Frontier Tech Support.

So the question is, am I going to keep Frontier DSL? Depends on how the service is in the next 6 to 9 months. If it stays the same or gets worse I will probally goto Cable instead.

member for 11.7 years, 1329 visits, last login: 2 days ago
updated 10.6 years ago

Comments:

Review by madmark61 See Profile

  • Location: Monmouth,Warren,IL
  • Cost: $49 per month
  • Install: about 3 days
Good "It is available in my hometown"
Bad "It is the ONLY option"
Overall "Finally!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Man, I have been waiting a long time to get anything faster than dialup.

The order provess was great and the terms are more than agreeable. 1Meg/256K at $49.95, free install, free modem (USB and Ethernet Speedstream 5200), and $10 off each month for the first 6 months.

Self install was a breeze. Though I am not exactly a networking novice, I expect that it would be simple for the average joe to get through. Even though it was a self-install, they had a tech deliver the parts and he installed the line filters for me before I even got home from work (my wife was home to take delivery).

member for 13.5 years, 314 visits, last login: 10.1 years ago
lodged 10.7 years ago

Comments:

Review by ZzEther See Profile

  • Location: Williston,Williams,ND
  • Cost: $29 per month (12 month contract)
  • Install: about 5 days
Good "Tech supp. gives quick responses"
Bad "None since they were bought out"
Overall "'Bout time, finally the right bang for the buck now the pric is down $200"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

When Frontier was taken over by Missouri Valley Communications the price dropped and packets take a different route now, out through the west coast instead of out through Minnesota and then New York. Service is sublime.

member for 12.5 years, 213 visits, last login: 4.7 years ago
updated 10.7 years ago

Comments:






Review by jjmack See Profile

  • Location: Monroe,Orange,NY
  • Cost: $72 per month
Good "Frontier DSL Faster then a modem when working"
Bad "Support poor and many outtages"
Overall "switched to Optonline"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Was not happy with Frontier Support they did finally update the old cisco 677 router and I was able to connect to my employer VPN network but it tooks months. Ther were many problems with the ATM hardware outtages were common. When Optonline became availible in Monroe I switched and am very happy with their service. I do not know about Optonline support because I never had a need to use it.

member for 14.3 years, 129 visits, last login: 218 days ago
lodged 10.7 years ago

Comments:






Review by pauldodd4 See Profile

  • Location: Arbuckle,Colusa,CA
  • Cost: $49 per month (12 month contract)
  • Install: about 7 days
Good "Normally good uptime and stability"
Bad "Had a bad month, but they fixed it"
Overall "Good and the only game in town where I live"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Update: They are blocking port 25 now, but as long as their SMTP server is reliable I guess it's not a problem. I would prefer to use the SMTP servers that come with my domains.

Update: Now I'm getting 2272/320 kbps.

I ordered 384/128, but I'm actually getting 1120/128. It's only been down once in about 3 years. The installation was quick and painless. The DSL line is split from the phone lines by the phone box, so filters all over my house are not required. It's dynamic IP, but dyndns.org handles that for me. The connection is PPPoA, not PPPoE, but I haven't seen any bad side effects from it. The DSL modem and router are one unit, a 3COM 812, so many more connection quality statistics are available than other installation I have seen with a DSL modem and separate Linksys router. They don't block port 25, so I can use other SMTP servers if I want to.

member for 13.9 years, 91 visits, last login: 7 years ago
updated 10.7 years ago

Comments:

Review by matvell See Profile

  • Location: Churchville,Monroe,NY
  • Cost: $39 per month
  • Install: about 4 days
Good "Decent service during non peak hours"
Bad "Horrid pings, poor download speeds during peak hours."
Overall "If you play games, stay FAR FAR FAR FAR FAR FAR away from this service."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I found out I was eligible for Frontier DSL service back in August of 2002. I was very happy that I was finally able to have fast Internet service without having to rely on the cable company. I ordered their 3.0 mbps service which was 39.99 a month.

About two days after I ordered the service, I received a self install kit. I promptly installed the kit. It took only took a few minutes and I was all set to receive my DSL service. A couple days later my service was activated. When I first tried it I was very dissapointed in the download speeds. I was getting 30 kb/s tops from any place. I contaced tech support that night and it turns out they had set me up for their low end DSL service instead of there 3.0 mbps service. This problem was solved within a few hours and I was downloading at over 300 kb/s and I couldn't be happier. Shortly after this I decided to load up my favorite game and play around a bit. I noticed the ping times were much higher than the cable modem. About 35-40 ms higher than cable But they were still acceptable and I decided just to live with it. Ping times to most east coast servers ranged between 60-90 ms. With cable I'd get 20 - 50 ms.

Many months past till my first real problem with the service came. Around March, I started receiving huge ping spikes and for a few weeks any game was unplayable unless I played it at about 3 am. Lowest pings I'd see would be around 120 ms and on top of it they constantly spiked between 120 ms and 200 ms. Which made gaming complete hell. I contacted tech support many times regarding this issue. It was fixed after about three weeks after I complained.

All has been good again till about the beginning of September 2003. Ping times began to sky rocket again between the hours of 4 and 11 pm. Which would suggest that this ISP is way overloaded. Default gateway pings between these times were about 90 ms which is not good for games. During these periods I also saw a drastic reduction in my download speeds. Probably about 1/4 from what I'd normally see. I have sent numerous emails to tech support about the ping issues and they continue to say that 90 ms pings are fine to the first hop but I have talked to several people that do work for other DSL companies around the country and they all have told me that 90 ms is horrible and is way out of the normal range. Tech support tried issuing repair tickets and new modems, but nothing helped.

The same people also told me that I see these high ping times during these hours is because the ISP has way too many people on it and Frontier fails to upgrade their equipment to accomadate the increase in users. The problem with the pings is on their end, not mine. It will not be fixed till Frontier realizes there is a problem with there service. But I doubt this will happen because they just want my money. They dont care. As long as I can view cnn.com, they dont care how smooth my games are. I am just about fed up with this internet service and I am just about ready to give the cable company a call back so I can actually get some good internet service.

A few other things of note. Many times with my old modem I'd come home after a long day and find my internet service dead. I would have to reset the modem to get my service back. This isn't that big of a deal, but when you're doing it 2-3 times a week it gets kind of annoying.

The only area I feel frontier has done good in was increasing the upload speed to about 40 kb/s. The old speed was 15 kb/s. I was very happy to get this increase in speed.

If you just want a service to view web pages. This is a good internet service. If you like playing your games at 3 am, then it is also a decent service. But if you play games at normal times, DO NOT GET THIS SERVICE. You will regret it. It is by far the worst broadband service I have used for games. Get RoadRunner, it is WAY better for gaming.

member for 10.9 years, 28 visits, last login: 10.5 years ago
lodged 10.8 years ago

Comments: