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Review by nfgbrian 
member for 11 years, 105 visits, last login: 44 days ago
updated 222 days ago
 Charles Town,Jefferson,WV
 $56 per month about 4 days "Fast installation, consistent speeds," "Incorrect speed profile on setup, kind of expensive for dry loop" "Maxing out my connection, I'm happy so far!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Ordered MAX dsl service from frontier on a monday, had service setup 3 days later. The installer was here at 9am, had a window from 8-12. Plugged in the modem and DSL connection was up 5 minutes later. They had the wrong speed profile set a 2MB, and being only 100 feet from the CO, I knew my line could handle 6MB speeds. Installer confirmed this as well.
20 minutes later my connection was bumped to 3.7MB, still not that 6MB I was told I would get. After getting the run around from customer service and tech support, they sent a tech out to up my speeds the next day. DSL line went down for 30 minutes, and when it came back up I was cruising along at 6MB. Works perfect for browsing, downloading, and streaming HD content on my Roku and PS3.
Pings have been under 30ms, speed test consistent 5600Kbps down and 410up. Coming from 30mbps Comcast it is a lot slower, but I hardly notice the different for everyday use. I'm happy that my connection is no longer going down multiple times a day and so far no noticeable congestion in my area. Couldn't be happier.
--Update 10.08.12--
Ordered new bonded 25/2 plan. After running a new line I'm still maxing out the speeds I'm provisioned for. I must be pretty lucky because it seems that most people have issues with Frontier. Still very happy with my service.
Comments:
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Review by xorca
member for 225 days, 0 visits, last login: 225 days ago
updated 224 days ago
- Slaterville Springs,Tompkins,NY
- $45 per month
| Pre Sales information:
Install Co-ordination:
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Tech Support:
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(ratings below consensus)
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I am using frontier now for 3 years=0A =0AThey are by far the worst teleco provider=0A =0ANot even the phones work as they should=0A =0ADSL:=0A1. slow and you have to constantly call them to fix it =
(on average I have to call once a month). After complain few days it is wor=
king fine then back to old, send me 4 different routers to try to please me=
but it is not helping.=0A =0A2. they do not inv=
est in new things=0A =0A3. main IT support =
is horrible they do not have basic tracking software to notice that I call =
every 4 weeks=0A =0A4. I finally have different =
choice and I am moving service to Clarity Connect=0A =
=0A5. I would switch phone service long time ago but some how they hav=
e monopoly in my area (I do not know why)=0A =0A=
it is worst of the worst
Comments:
 xorca
join:2012-10-05
Slaterville Springs, NY Reviews:
 ·Frontier Communi..
| Frontier DSL service I am using frontier now for 3 years
They are by far the worst teleco provider
Not even the phones work as they should
DSL:
1. slow and you have to constantly call them to fix it (on average I have to call once a month). After complain few days it is working fine then back to old, send me 4 different routers to try to please me but it is not helping.
2. they do not invest in new things
3. main IT support is horrible they do not have basic tracking software to notice that I call every 4 weeks
4. I finally have different choice and I am moving service to Clarity Connect
5. I would switch phone service long time ago but some how they have monopoly in my area (I do not know why)
it is worst of the worst | |
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Review by Cycholobo
member for 4.7 years, 90 visits, last login: 222 days ago
updated 229 days ago
- Webster Springs,Webster,WV
- $34 per month
- (12 month contract)
- "DSL - Used to beat dial up"
- "only DSL avail"
- "misrepresentations from the start - clueless online tech - antiquated equip"
| Pre Sales information:
Install Co-ordination:
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Tech Support:
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(ratings below consensus)
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latest Frontier failure
After fighting with Frontier for the last three years over speeds and having them respond by changing their agreement to only guarantee 70% of the speed packages they sell. Not surprising that even at 70% still Not be able to supply 1 Mb down. SAD
Their latest nonsense needs to be addressed by all customers of their service. Frontier-Yahoo ! I am personally offended that some one would represent to me that I should pay them for a service that is available for free.
Read the Yahoo agreement and you will find that Yahoo reserves the right to, in the future charge fees for their service as well as all the monitoring and other crap yahoo is so famous for. Does that mean paying both Yahoo and Frontier for e-mail. WOW - talk about bending over.
Frontier supplied a advertisement free simple and secure mail service that was supplied as part of their DSL service. They have taken that away and replaced it with something that is available for free, but they are not reducing customer charges. Hence Frontier gets more and supplies less. The Frontier management chose to free up servers rather than purchasing the needed additional equipment and have chosen to represent this farce as a Free Upgrade complete with advertizing that you can not opt out of because that advertizing is what pays for the yahoo services ( read the TOS )
The only upgrade I see is getting out of Frontier. Unfortunately there are no options available in my location.
It is time for all the frustrated Frontier customers who have been abused by this company for too long to take a stand and litigate the issue.
We need to find a legal firm to institute a class action against Frontier for "False advertising" and "Failure to supply contracted services"and damages.
We can all start by sending complaints to FCC, State Attorney Generals, State Utility Commissions. Federal and state consumer agencies and so on.
Mine are in the process.
Document everything and the overwhelming preponderance of data might actually bring results
ENOUGH IS ENOUGH -legal firms interested - please post - other parties input welcome
Orig review
Signed up in Jan 08 when it became available - first problems within days - couldn't stay connected - speed check DL 1200 kb UL 156 kb - guaranteed 1 Mb of unlimited access and XBox Live compatibility - by March speeds were down to half of the guaranteed DL speed and we began having lag problems in ranked matches - Siemens SE 567 Gateway @ $3.99 per Month in addition to DSL charges - Absurd but the only game in area
Xbox says frontier is not on their list of approved carriers and the Siemens SE 567 is not an approved Gateway - Frontier has the XBox logo on their site indicating approval and say that as long as you can connect to Xbox it is acceptable - they also say that they guarantee the connection not the ability to play games - talk about a line - when they are trying to close the deal they are XBox approved but when the problems start they only guarantee that you can connect
July 08 hit point where on line competition became impossible - started daily logs running successive speed tests throughout the day and evening - multiple calls to tech were 95 % useless because once they go through the flow charts on the screen in front of them they are clueless - since Jan we have had contact with two online tech people who were knowledgeable and professional but two out of a dozen or so says all the wrong things - had a service techie come out and spend a couple of hours - confirmed in writing on work order it is not our equip causing problems - one of the sharpest phone co techies i have met in the 20 years here - speeds hunting all over 200 kb to 1200 kb - latency ranges 65 ms to 86 ms - when problems are occurring port ( in use ) and wireless lights on gateway are blinking at various rates - total inconsistency - packet loss unknown
Have accumulated almost 30 pages or test results ( 19 tests per page ) using Frontier / Bluefield test and several other speed tests - tests are run so that multiple tests are run in a succession - When the frontier test is hunting all over with more than a hundred point swing the mid point of the dominate swing seems to agree with the other test results NOT THE SPIKE that the frontier seems to find so frequently. The Frontier DL needle can bounce between 200 kb and 8oo kb for 99 % of the test and then in the last fraction of a second spike to 1100 kb and the 1100 kb will show as the speed - talk about lame - UL never exceed 165 kb with 150 kb +/- most common and a low of 65 kb
Pages of test data prove that our use is not the problem - we have had one computer on line surfing and pulled 200kb speeds - we have had 3 computers plus the Xbox 360 with three players logged in and pulled 1200 kb - weather is not a consistent factor - temp doesn't make a difference - we are one of four clients on a T1 and we are the only client who games - frontier did an extended traffic report test ( days ) and at no time did the usage even approach 20% of line capacity - we should be screaming in a good way
Now we go days with 1 Mb +/- with an occasional reverse spike back to 200 or so - BUT now our line speed will test over a Mb and it will take 10 min to load a text page
They are either manipulating MTU below the 1365 needed for XBox or restricting our throughput by buffering or shaping - They of course deny it saying that they do not do that
Our slowest system has 3 Ghz CPU with 4 GB RAM and ATI Graphics
Frontier is consistent in their initial misrepresentations during the sale - problems are always a customer equip issue and they don't like when u prove them wrong - their antiquated equipment without replacement backups because the equip is no longer produced results in repairs made with scrounged used parts
Appears that Frontier needs to wake up and the only way that will happen is if customers in each state join collectively in documenting the issues and approach the state Attorney General for misrepresentation and failure to fulfill the contract terms or litigate with a class action. Alone there will be no resolution for any of us - they don't care and the utilities commission most likely won't do squat - they are about $$ so the potential loss of $$ might get their attention - talking to them has been proven not to work
29th Sept 08 - UPDATING TO ORIGINAL POST
Update but first to fairly qualify initial rating:
Pre Sales Info was rated low because they were interested in closing the sale and misrepresented the actual service we were receiving - got even better because monthly service billing was higher by $ 5.00 and modem charge was $ 1.00 higher than what we were quoted - took till March to resolve and when it was taken care of Frontier said our contract start date was March extending our contract by months - not worth the hassle at this point
Connection Reliability is and has been the major issue with Frontier
Services and Value for the Money serious unresolved issues make it impossible to rate higher
Install Coordination was a matter of the tech service rep driving out to deliver the gateway - they would have installed it but I chose to do it myself - hence a neutral rating
Tech Support is a similar issue - while the vast majority of tech contacts were clueless - it would be unfair to rate the tech Support based totally on those contacts when we did run into a couple of tech people who were sharp and the service techie who came out to check the lines and our equipment was very sharp and professional - thus a neutral rating
Sat 9th Aug
Ran a Gateway Diagnostics ( @ 192.168.254.254 ) on Siemens SE 567 that we have always passed and suddenly in Internet Connectivity portions both DNS Query and Ping a Well Known Host FAILED - Test has consistently FAILED EVERY TIME it has been run since.
Called Frontier about failed tests - another work order put in - finally were told if DSL is working don't worry about it
Another issue that has come up is that in games we can’t get into invited games and can’t host - Game sites consistently identify a Strict Nat as the issue - only problem with that is that at time we were running on open system with DMZ enabled on all ports so some how we are leaving here and in transit or at the target site we are being interpreted as a Strict Nat - this has happened before a couple of times over the past few months but it has never lasted for more than a couple of hours - this time it’s been 3 days and going.
Mon 11th Aug
Over the past couple of days ran several packet loss checks - all of the short ones came back with a less than 2 % loss and Latency between a min .44 ms and max 121.37 ms - interesting thing is that each time a loss was identified it was at a Frontier Hop. - Ran 1 - 24 hour test with Packet Loss from 36.91 % to 38.28 % and again loss associated with frontier hops
Not getting anywhere with Frontier so decided to play with Gateway set up - PPPoE ( tried combos 0/35 - 8/35 - 0/36 enable / disable / default ) - DMZ ( enabled / disabled ) - NAPT ( enabled / disabled ) - Opened different combos of ports - UPnP ( enabled / disabled )
Started Smoke ping ( 24 hour test ) West Coast 37% packet loss - East Coast 38% packet loss
Ended up with the following proving to be the best setup for us : PPPoE @ Default Enabled ( 0/35 ) - DMZ @ Disabled - UPnP @ Enabled - NAPT @ Enabled with the following ports opened [Protocol] Port ID - [TCP] HTTP/80 - [TCP] SMTP/25 - [TCP] PPTP/1723 - [UDP] DNS/53 - [UDP] SNMP/161 - [UDP] 27910 - [UDP] 6112 - [TCP] 3074 - [UDP] 27015 - [UDP] 20100 - [UDP] 27960 - [UDP] 3074 - [UDP] 88 - [UDP] 3330 - [UDP] 77
Tues 12th Aug
8:00 pm pages wouldn’t load - tried to do Frontier Speed Test - page started loading and after 4 minutes still hadn’t timed out but still hadn’t gotten to start page. 10 minutes later the page slowly loaded and speeds were DL 235 and UL 100 - 5 minutes later DL 300 and UL 83. 30 minutes later DL 54 kb and UL 95 kb. Unable to play or connect.
When speeds dropped to DL 54 kb we had 31 RX CRC errors and 21 Err ( sec ) - DS Atten. is and has always been consistent @ 51.5 - DS SNR has fluctuated from a high of 28.5 to a low of 11.5 that coincides with our 54 kb DL speed
This got really interesting @ 10:30 pm this evening - DS SNR 15.5 to 16 - DS Atten 51.5 - zero errors - DL 1042kb UL 99 kb - Gate way diagnostics still FAILED DNS Query and Ping Known Host BUT pages loading almost instantly - game play fastest ever with Zero lag or speed / connection problems - still getting Strict Nat error but DSL is running the way it is supposed to.
As I am writing this it is now 1 am and we are starting to see faint hints of lag that are lasting for 5 to 30 seconds - speeds holding around 1060 to 1100 kb - no errors showing
Called frontier tech this am to tell them not to touch anything because the DSL is working 
We’ll see how long it lasts
Also e-mailed Siemens from their own customer support site requesting comparison of Gigaset SE 567 with firmware #004-E652-A4E config. 003-a102-G08 vs Speedstream 6520 with firmware # 004-E753-A4E config. 003-W093-G0A in relation to Xbox Live requirements
Xbox has approved the 6520 / firmware / configuration for Xbox Live but not the SE 567 /firmware / configuration that we have - I searched their site before I sent the info request and there is NO TECH INFO on their site regarding the SE 567 - u probably guessed by now they responded - thanked me for my request for info and directed me to the exact site I sent the request from - Of course they also expressed that they hope that they answered the question - guess they don’t know their products too well or don’t have documentation on the various configurations and couldn’t answer or it was just too much work.
2:30 pm Mon 25th Aug to 11:am 27th Aug
DL 17 kb to 54 kb & UL 7 kb to 55 kb
@ 11:00 am speed back DL 1100 kb +/- UL 157 kb steady
speeds fairly consistent since 90 % with occasional drops to DL 100 kb +/- and UL 120 kb +/-
1st Sept - Xbox down - won't read cd's AGAIN ( 7th problem )
Thurs 11th Sept
phones down - started with serious static rapidly progressed to open line - BUT DSL still connected @ DL 150 kb to 175 kb and UL @ 156 kb steady
Thurs 18th Sept 7:43 pm
phones back - interesting point - first ever independent contractors came out because Frontier employees where overwhelmed with problems
Comments:
| | Line issue It sounds like you have an obvious line issue. The rest is really a bunch of useless information, no offense.
I am contacting my sales rep to see if our wholesale agreement extends in to Frontier areas. If it does we may be able to offer some assistance - I'll let you know. | |
| | | | Re: Line issue Is this a area that has always been Frontier or a Verizon area that was sold? | |
| | | Reviews:
·Frontier Communi..
| Re: Line issue always frontier/citizens - ran for initial 2 years with no issues after they got it working - frontier did campaign to boost user base and oversold capacity three years ago and things have not been right since- have stack of line quality tests - pings / multiple speed tests and a stack of documentation that is 4 to 5 inches thick. All shared w/ frontier tech at their request. It's not the local techs - it's local management and up. Stir it up enough and it gets fixed for a couple of days then back to same.
everything indicates issues at local office and Bluefield (hub). Lines were all replaced several years ago when that bad ice storm hit east coast. Weather is not normally an issue but the squirrels did get the lines once. From the outside service boxes (2 - because we carried 2 lines for years) it's about 15 feet to gateway and all systems are hardwired with quality Cat 6 cables. Speeds and latency bounce all over.
the yahoo thing is what has pushed the issue.
Tech people saw our equip and records show it is not our equip. - Alienware MX17's, MacBook Pro and custom built desktops w/ EVGA motherboards / graphics caeds & max ram on all.
very remote about 3 miles from T1 w/ 5 homes fed including us. Other T1 leading into area is full ( 12 ) | |
|
| | Ads You can use a browser ad blocker to block the ads. Or you can enable enable SMTP Authentication and use Frontier Yahoo mail ad free through an email client. | |
| | Reviews:
·Frontier Communi..
| Re: Ads appreciate the info but Yahoo mail is just too dangerous. a lot of people don't care, but some of us do.
Look at the senate race where the incumbent is using comments made by the challenger in 2009 and 2010 in an open chat forum within a game ( World of Warcraft )
That's just scary.
People just don't get it or ignore it | |
| | Reviews:
·Frontier Communi..
| appreciate the info but Yahoo mail is just too dangerous. a lot of people don't care, but some of us do.
Look at the senate race where the incumbent is using comments made by the challenger, posted in game chat in 2009 / 2010 in World of Warcraft. This is a 2012 election.
That is just scary.
Yahoo is the biggest offender of personal rights. | |
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Review by gorillajp
member for 1.4 years, 11 visits, last login: 233 days ago
lodged 233 days ago
- Kearney,Buffalo,NE
 Business customer- Contract price not specified.
- "Great service and treated well, low latency and you get what you pay for!"
- "nothing really."
- "Have both cable and DSL. DSL>Cable for gaming in my area by far!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I'm a hardcore gamer, FPS games are a second source of income for me. I highly depend on consistant low latencys/ping times. I have both Cable and DSL service from the only two companys in our town that offer HSI. The latency with Frontier's dsl TRUMPS Charters cable here. example: Ping to a server (Quakelive server) in Chicago with Charter's cable HSI is 80's-90's and with Frontiers DSL HSI the ping goes down 60ms to a very enjoyable 30ms! I have ran many tracerts and it has nothing to do with the games servers, I have decided that it's the ISP almost all the time when it comes to latency. I just hope someday we get fiber in this wonderful state.
Comments:
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Review by Kemeko
member for 3 years, 17 visits, last login: 235 days ago
updated 235 days ago
- undisclosed location
- $50 per month
- (12 month contract)
- "Nothing."
- "Used to have disconnects, still have low bandwidth. IMPOSSIBLE to play online games on."
- "If you can switch to a dif. ISP. If you can't keep calling, chatting online, e-mail or write letters to their techs/offices."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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(ratings below consensus)
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I live in the middle of the country side, sattelite or Dial-up are my only other options and I cannot get any other sort've internet service besides Frontier's DSL for what I want to do online which is gaming. It can be un-reliable and slow, but runs smoothly most of the time. Their tech assistance is friendly enough, but it might take a bit of effort to get them to repair local DSL problems. All in all if i were a normal customer who browse'd the net and watched netflix all day I wouldn't even notice any of the congestion and lack of bandwidth, because those 2 activities I can still do online without hindrance. Since if the net is running slow you can just walk away from Netflix for 5 min. and it is loaded in usually, but with online gaming it isn't so simple.
Update: Frontier has done a good job at fixing most of my problems now and I see them maintaining the local lines around the area I reside in. Just keep bugging them, ask for help on these forums and if they are the only ISP in your area have patience.
Update2: Back to the start, slow speeds as in 56k slow or maybe even 28.8k, tech support was useless basically blamed it on my computer.
Comments:
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Review by dneiding
member for 7.7 years, 846 visits, last login: 190 days ago
updated 245 days ago
- New London,Huron,OH
- $29 per month
- (24 month contract)
- about 3 days
- "Speeds as advertised; quick installation; super excited coming from wireless and being rural"
- "None so far"
- "Love it!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:
(ratings well above consensus)
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I live in a fairly rural area. Over the last six years I have had WildBlue, Sprint 3G and wireless from a local provider. The wireless was the best but the connecting was somewhat inconsistent, ping times where near 100 ms and the max speed was 2.0/768.
Frontier has been talking about DSL in my area for several years. Finally, in late July it became available to me. I checked the Web site everyday (after a friend of mine who is a Frontier tech told me it would be coming soon). It showed as available on 07/25.
The phone call to order took about 20 mins and I was told I qualified for the 7.1/700 service. I ordered and installation was set for Friday 7/27.
I was flying home from Seattle on Friday but my wife was home for the installer. The installation took a few hours as my inside phone lines where pretty crappy. The installer was nice enough to re-wire a couple of the phone lines (even though he didn't have to; I don't have any coverage or insurance for my phone lines). Prior to re-wiring he was getting the advertised speeds at the NID but only about 1/2 of that in my house. Once he re-wired I was getting the advertised speeds inside the house.
Once I got home from my trip I did some internal networking like turning off the wireless on the Frontier router, hooking up my Linksys routers, setting up dynamic DNS and so on. I had no problems at all.
I have had the service for about 3 1/2 weeks am very happy! Speeds have been very consistent and latency is low.
Since the install I have been able to cancel two home phone lines and start using use VOIP (savings: $60.00/month), cancel DirecTV in favor of Hulu, NetFlix, Roku, etc (Savings: $100.00/month) and my Frontier DSL is cheaper than my previous wireless (Savings: $25.00/month).
I am getting the advertised speeds, streaming movies and working from home with no problem and saving $185.00/month. I couldn't be happier!
Comments:
Reviews:
·Frontier Communi..
1 edit | Upgraded to VDSL2+ Today, 1 1/2 months after my initial install, I got upgraded to VDSL2+. The installer came today and installed a new router (NexusLink 5631 ADSL2+ Bounded Router) and I have been upgraded to the 12/2 plan. I am seeing speeds 11/1.8 with 45ms pings.
Very happy!!!
»www.speedtest.net/result/2180598526.png | |
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Review by steinway
member for 2.2 years, 4 visits, last login: 190 days ago
lodged 253 days ago
- Ferndale,Whatcom,WA
- $35 per month
- "none"
- "Appallingly bad customer service"
- "If you live in an area with options pick something else"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I was a Verizon DSL & POTS customer for years and the service was extremely stable. After the service was sold to Frontier the quality degraded. I called Frontier in March 2012 to switch my long distance service from a third-party to Frontier and the rep slammed me into a 2-year contract (and also accidentally turned OFF down my long-distance access). A no time was I advised of or agreed to any contract. This took SEVERAL billing cycles to resolve. Additionally Frontier advertised 6Mbps service and I never got past the 2.75 Mbps speed that I had with Verizon. AND they sent me a new "free" modem which was supposed to boost the speed but didn't bother to tell me that this modem would be leased at 6.99 per month, effectively raising the price from $35 to $42 per month for service that included dropouts and mysterious inabilities to reach websites. I am now using Clear as I have line-of-sight to their tower. Clear isn't perfect but it's a huge improvement over what I was using.
Comments:
| | slow speed contract all most up cant wate,on speed test im paying for 6mb i get 4 on there test,on toast speed test dail up is faster then my frontier.i will go back to whatever till comcast comes here in reedy wv dont bundel with them you will have sifferent bill each month 150 now was 125 it sucks... | |
| | | | Re: slow speed Give tus a call, I'm sure a rep could tell you what your address is qualified for. dial up is about 56kbps download speed. the only unfortunate thing about frontier is that like with any business you have the good and bad reps. Some reps, myself included, let people know what to expect at the address. | |
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Review by niblifar
member for 9.2 years, 3968 visits, last login: a few hours ago
updated 254 days ago
- Ohio
- $30 per month
- "Stable connection as of late, no caps, no throttling"
- "No newsgroups, 3000/768 is the highest in this area, ripoff modem fee incoming"
- "Only affordable broadband available in town"
| Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I was with Verizon Online until they sold our area to Frontier. The handover from Verizon to Frontier was relatively smooth. I had 3000 kbps / 768 kbps with Verizon and I get similar bandwidth with Frontier. It seems there is no hope of upgrading to 7100 kbps / 768 kbps anytime soon.
The connection was rocky six months ago (June 2011) due to overselling in the area and the lack of backbone bandwidth, but their backbone upgrades have ameliorated this as the connection has been stable lately. I get around 350 kBps downstream and 93 kBps upstream. Ping times are similar to Verizon's as well.
I have heard they will charge a modem fee regardless of whether one owns the modem or rents. I own the modem so if I see any of their shenanigans in upcoming bills I shall keep this review apprised.
Comments:
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Review by crucify
member for 7.1 years, 1165 visits, last login: 1 days ago
updated 255 days ago
- Waterloo,De Kalb,IN
- $55 per month
- (12 month contract)
- about 3 days
 Verizon (ex GTE)- "Tech we have is outstanding"
- "Sales department is all out of wack"
- "The connection is fast and steady"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:
(ratings above consensus)
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I was with Mediacom for 13 years, left them to come to Frontier because MC has fallen apart.
This couldn't have went any better, We now have a solid, perfectly working 7/1 connection 24/7
The install was kind of rough, the tech we have here is a top notch old school kind of guy.
He refused to leave without having everything working proper.
He went as far as replacing everything all the way down to the office.
From my understanding, all the old equipment from Verizon was needing replaced and they did just that
These guys get 2 thumbs up!!
We were just offered a new package for internet of 12 down 3 up.
These guys are on top of any issues we have had in our area.
It only takes a few days and the system is running better then ever.
Comments:
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 Review by ChargerMike
member for 11.9 years, 3948 visits, last login: a few hours ago
updated 265 days ago
- Edgerton,Rock,WI
- $36 per month
- "meh -Frontier = FAIL"
- "Cant seem to pay my bill"
- "AVOID THIS COMPAY"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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The switch from Verizon to Frontier went OK, but speed during peak times is down by 30%. I'm taking a wait and see approach to this, the only other option here would be Charter (had it b4 and it was not good).
Keep getting emails from Frontier saying I need to update my credit card info because it is about to expire but when I click on the link it takes me to a Verizon web site.
Just have this sinking feeling that Frontier has taken on to much debt to succeed.
8/13/11: Suffering for frequent disconnects for the last two weeks. Basic troubleshooting
show its not my equipment or modem. Maybe because Verizon is on strike? IDK but
this sucks. (update: disconnects have stopped, no response from Frontiers Tech Support)
2/20/12: Frontier cant seem to process my auto pay. Time and time again I have had to
go into their website to pay my bill. I had it set up to auto pay with a valid credit card
but they never process the payment. When my payment is late they send a threatening letter saying they will cut me off and report me to the credit agency. I finally asked to be taken off auto pay and go to a paper bill. That worked for one moth. Haven't been sent my last 4 bills.
Avoid this company if you can.
8/20/12 - As I thought I never received another paper bill although my bill went up to compensate for the change in service : ( I set up an email reminder that seams to be working for now. (Also have one set up with my bank)
As for the speed and service, when it rains here the entire block goes down, I will let my neighbors call Frontier and get it fixed as I don't want Frontiers reps changing my accounts provisioning. (As they have been shown to do)
Comments:
| | help Go over to the forums and ask for help finding out why your disconnecting. | |
| Reviews:
 ·HughesNet Satell..
·Frontier Communi..
 ·Cricket Broadband
| payment Frontier is currently upgrading their billing system, they have adjusted due dates during this time. Frontier bought the company from Verizon, what they were buying was a huge mess that in my opinion has done a complete 360 when it was owned by Verizon. So give Frontier communication time, they are just trying to clean up Verizons mess! | |
| | Reviews:
·Frontier Communi..
| Re: payment You understand that by doing a 360 they are in fact heading in the same direction?
My issues with billing goes back, way back. Just after Frontier bought out Version the credit card I used to auto pay expired. I tried to update it on the web site and finally had to call them and do it on the phone. Thinking I had succeeded 7 moths went by and I received a warning letter from Frontier because they hadn't processed my payment yet After numerous attempts to fix the problem I have just set up a payment from my banks bill pay system.
Frankly Verizon was very good in comparison. Never a hitch in bill pay or in service.
I am looking forward to the day Frontier completes the transfer from Verizon's bill pay to their own, hell its been 2 years now. Also looking forward to Frontier charging me for modem rental. Yeah 6 more bucks a month but it technically isn't a rate increase, just as they promised when they bought out Verizon. Did I mention that I own my modem? Ah yes good times are just around the corner. | |
| | | Reviews:
·HughesNet Satell..
·Frontier Communi..
·Cricket Broadband
| Re: payment Crazy, here verizon was no good before frontier took over, then frontier took over and my service did a complete 360 went from not so good to good. Sorry to hear about the credit card, auto pay ordeal. never had to deal with that. But then again.. I have always paid my bill by check. There are just some things I pay by good ol check. I have had auto pay issues with other things in the past, I have always been sceptical about anything automaticly or electronicly out of my bank account. | |
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