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Review by bobby9201 
Posted: 1.3 years ago
member for 3.3 years, 9 visits, last login: 1 year ago
 Clintonville,Waupaca,WI
 $50 per month
 about 7 days
 "Ehh... nothing really"
 "Network is overloaded horribly, speeds are horrible, uptime even worse"
 "Go with someone else"
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I live in the Clintonville area, and it's horrid. Don't expect even close to your advertised speeds, expect to pay huge rates, and expect overages. I wouldn't recommend Frontier at all.
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Review by arkayn71
UPDATED: 1.3 years ago
member for 1.3 years, 21 visits, last login: 186 days ago
Golden Valley,Mohave,AZ
$75 per month (24 month contract)
about 5 days
"Fairly good connection reliability"
"New 5 GB cap is ridiculous"
"If you have other options use them"
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I am going to have to look into something else unless they up the cap as I blow through that in half a month.
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Review by elaitronics
UPDATED: 1.4 years ago
member for 1.5 years, 23 visits, last login: 1 year ago
Rochester,Monroe,NY
$34 per month (12 month contract)
about 2 days
"fast Fast FAST... holy crap how's that possible FAST"
"tech support doesn't seem to be that knowledgable"
"Fast and so far stable. Hopefully I won't ever have to call tech support."
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I live in Henrietta, NY (Rochester area) and have been a faithful RoadRunner user since high school (about 10 years). In that 10 years I've maybe experienced 1 or 2 outages so the connection was rock solid and the speeds were excellent. I never even gave another thought to Frontier until about a month ago when my special $29.99 "new" customer promotion expired. I've been doing that old trick of calling them up every 6 or 12 months and threatening to cancel if they didn't give me their "new" customer special pricing. So I called Time Warner up this time and made the same old threat, but this time they apparently didn't care. It seems their retention specialists caught on.
Anyways, I'm getting sidetracked here. I then started to consider Frontier. They were priced at $29.99 plus an extra $3.99 monthly fee for the modem (btw Frontier.. the modem fee is stupid. We all know these modems don't really cost $3.99 a month). Reading some other posts, I've read other users were able to get great promotions like free internet for a year and then $29.99 afterwards. So when I called them up I tried to get that same deal. No go. They said that was a limited time deal and it was long expired. I tried bluffing by telling them Time Warner said they would match that deal and that I'm going to them. The Frontier rep didn't seem to care or believe that. After a couple calls and trying to get a better deal, I ended up right where I started. They wouldn't budge on the stupid modem fee and the only promotion they had was $29.99 for 1 year plus some coupon book. For those of you reading this, you're probably thinking I'm a cheap bastard and you'd be right in assuming that.
Two days after I finally put in my order, I received my Siemens 567 modem from UPS. I installed the filters, installed the modem, and prayed that it would work. Surprisingly, I was online immediately. I then went to test my speed and it was at 1.5mbps/500k. I liked the faster upload, but the download was pathetic. Especially since I signed up for their Max service which is supposed to be 10M/1M.
I called their tech support. I am going to admit that I'm not a computer genius, but I do have common sense and am somewhat computer literate. The guy I talked to had me unplug the modem and restart my computer. I went along with it, but I was thinking to myself "How the heck is this going to help my speeds?!?" Finally when he was satisfied it wasn't a problem with the modem or my computer did he issue a repair ticket.
The following day I came home from work and checked my speeds. It was at 6M/384kbps which I was relatively satisfied with. I'm not sure why they had to turn down my upload speeds, but that's what I was getting with RoadRunner so I was ok with it.
A week goes by and everything has been great so far until one weekend it started to rain. I've always had sporadic problems with my phone service losing dial tone when it rained, but it was never a big deal since I mainly used my cell phone anyways. However, it seems that DSL is much more sensitive to the interference because a slight sprinkle caused me to keep losing my DSL light. This was a BIG problem since this happened to occur while I was doing some online gaming. Those of you who play games online know how frustrating it can be to be the annoying lagger. I was livid so I called Frontier again and again the tech has me run through the routine of restarting everything. He then has me go check setting in my computer which made absolutely no sense to me. How is my computer causing a blinking DSL light which is supposed to be the connection to Frontier??? I was not so patient this time and told him I refused to continue with it unless he explained to me how my computer was relevant to a blinking DSL light. He told me that it could be causing some sort of electrical interference with the modem. Which I then replied if that's the case then why don't I just unplug my computer from the modem which would only leave it connected to the DSL line. He finally agreed and I unplugged my PC from the modem. Low and behold, the DSL light kept on blinking. The tech finally issued a repair ticket at that point.
The good news was they were able to get a tech out by Tuesday. When the tech arrived he was a refreshing change from all the other employees I've been in contact with. He seemed to really know what he was doing. He brought me outside to show me a box labeled "Network Interface Unit" and showed me the wires coming out of it and going into my home. He told me that technically the phone company's responsibility ends at that box, but he would still take care of me. He showed me a meter that apparently measured the signal quality on the line and when he pointed it towards the pole it was a good signal. However when he tested it towards my house, the signal got bad. The reason was that the wires coming out of the box were all corroded. They literally were crumbling when we touched it. He ended up replacing the box all together and rewiring everything. He ran a new cable from the box all the way to my bedroom where my modem is. My DSL light has been solid since.
Now comes the most amazing part. So I was just curious about my speeds afterwards and tested it. Now I'm getting 22M/10M and yes I've tested it on a few different speed test sites. I thought those speeds were only possible on T1 lines. Maybe it was the drink I offered the tech, but it seems like he really hooked me up. I'm not going to give his name out because I don't want to get him in trouble, but this is probably what it feels like when the cable guy hooks you up with free cable  . If my connection remains the way it is and the price along with it, then I am now a new Frontier fan.
Update 6/16/08: It looks like they threw the cap back onto my connection. I'm back down to normal speeds 7M/700k which IMHO is still good. I wonder if it had anything to do with me posting my review... naahh..
»www.speedtest.net/result/279936354.png
»i.dslr.net/imc/0/0/8/7/52071664.png
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Review by chendrixjr
UPDATED: 1.4 years ago
member for 1.5 years, 5 visits, last login: 1.4 years ago
Fairmount,Gordon,GA
$50 per month (12 month contract)
"Have not found any good points."
"Totally unreliable connection speeds."
"If someone else is available besides Frontier, select them instead."
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Unreliable connection speeds. Had service with Frontier for 2 years because no other dsl service providers in my area. I am held captive so to speak. On many occasions, dial-up connections are faster than this dsl connection. Would not recommend Frontier to my worst enemy.
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Review by steve
Posted: 1.5 years ago
(review was emailed from domain profidelity.com)
Lake Havasu City,Mohave,AZ
$24 per month (24 month contract)
"up more often than down"
"slowwww"
"back to cable"
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Were in the stone age! Switched from cable to DSL 3 months ago after
cable went down for the whole city for 2 days. 3 months of Frontier DSL and
have yet to have a 400K up, or 200K download. Just read of others from
1.5-5.2M in my town. Frontier says its because of where my house is (almost middle
of town).
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Review by Tquick0442
UPDATED: 1.5 years ago
member for 1.6 years, 4 visits, last login: 1.5 years ago
Fairmount,Gordon,GA
$55 per month (12 month contract)
"It is DSL not dial-up"
"It as slow as dial-up some times"
"Needs a lot of work for dsl"
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FrontierNet Network is the only thing in my neck of the woods so no choice in what I can pick from. So if you move to Fairmount,Ga look to deal with 1m lines on dsl that are not even 1/2 of what they offer.
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 Review by hands
UPDATED: 1.5 years ago
member for 7.7 years, 457 visits, last login: 129 days ago
Maybrook,Orange,NY
$39 per month
about 30 days
"reliable connection"
"ordering is like pulling teeth, speed has become erratic"
"cable has passed them by, switching to RR"
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SpeedStream 5667 DSL Modem (LAN/USB) and all hardware was free for self install. Dynamic IP, fast, reliable connections so far. Better than sliced bread. 4/15/02 - Speeds continue to be stable and fast (869/109) with nary a problem. I've been a frontier dial-up customer for years and THAT service never worked this reliably! I love it! 10/31/02 - Never had a problem yet. Runs like a clock. 867/110 as we speak and has always been right there. Great service. 4/23/06 - Reliable and fast! What more could you ask for for less than $40/month? Today's Speed Test: 3024/321. SWEET! 5/25/08 - Speeds have become erratic, ranging from 3000/375 (advertised) to 750/300. Can't rely on it anymore. Called CS to report problems and they wanted me to do all kinds of tests and changes to my equipment. I told them there's nothing wrong with my equipment, but CS only has canned script responses. Switching to TWC/RR on 6/2. Will report on that one after install. I can no longer recommend Frontiernet.
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Review by billko
Posted: 1.5 years ago
member for 2.4 years, 177 visits, last login: 14 days ago
Tunkhannock,Wyoming,PA
Contract price not specified.
"better than satellite"
"hate the customer "service""
"it's better than satellite"
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Dealing with customer service is downright painful. I usually have to tell them what is wrong, not the other way around.
The reliability is better than satellite, worse than cable.
Am I thrilled? Can't you tell?
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Review by ghamden
UPDATED: 1.5 years ago
member for 7.4 years, 113 visits, last login: 52 days ago
Lerona,Mercer,WV
$49 per month (12 month contract)
"when it works it is good"
"slow which seem to be most of the time"
"Irratic service"
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Their service on a scale of 1-10 is about 3 I have been a customer for over 4 years it has always been bad and they are the only provider available here in my area.
About a month ago thy boosted my service to 2.5 meg actually started working great well until about a two weeks ago 400 to 800ms latency
Today finally they got that cleared up and now supposedly they are having an area problem where their service is either down or very slow but only in the evenings between 6pm and midnight sounds more like to many user not enough bandwidth.
I am ready to file a complaint with the FCC their service is expensive their tech support if you want to call it that is almost nonexistent we could only hope a real company that actually cares about its customers would buy them out.
If you have any ideas as to an alternative in my area
Follow up latency issue still unresolved going on 2 months i have contacted area manager if not resolved I'll let the fcc resolve the problem
*****
After 2+ months it seems they may have resolved the issue the experience proves to me that frontier problems are that the right does not no what the left is doing and totally no upfront about issues the problem that existed in my area was an upgrade to a very strained CO which apparently did not have adequate bandwidth for the amount if users in our area. seems like this is becoming an american motto get their money but provide as little for it as possible.
Now if you can believe this they are offering for a monthly fee of a total service package that includes maintaining your computers service needs also ___ Give Me A Break ---
you guys need to work on your systems first get them up to state of the art make sure your field reps are actually given the tools and equipment they need to do the job. and most of all forward the issues to people who can get something done. (during this 2 months problem i talked to at least a dozen people when i came across the local area managers email address Mike S. i contacted him on a monday by friday the problem was resolved with a few hiccups but it was resolved.
I am hoping that in a few months i can give this company a better rating but only time will tell
Gary
Followup comments:  Rye93
join:2008-05-15
Centerville, NY
|  Hate this company, have for 45 years!
There is no cable available where I live. Citizens Communications/Frontiernet has a policy of never allowing even other dial-up ISPs, such as LocalNet, NetZeo & PeoplePC into its insulated territory. And Citizens' is a monopoly, which is allowed to charge usuary prices for, way too often, poor service.
For years, I've written to the FCC, PSC, Federal/state/local elected representatives. I receive no response, even when I can explain that lack of choices, and prove that Verizon provides DSL for $12.95 a quarter mile to my west, east, and south. Disadvantaged people have no political clout, and I'm sure that Citizens Communications/Frontiernet is very aware of that fact.
I use my phone/DSL for 6 mos a year. Can I put these services "on vacation," (suspend) them for the 6 months I'm not in residence? Of course not. Which makes my $30. DSL plus phone charges pretty damned expensive per month for the six months that I actually use them. My AT&T in FL is happy (after a go-round with the retention dept.) to do it for the time I'm not there; a nominal fee for keeping the phone acct open, total suspension of DSL service is free.
Check out Citizens Communications/Frontiernet's corporate hierarchy, their salaries, the corporate profits. These obscene sums are gleaned from the pockets of people with no choices. Is this some new kind of good old American Way? In these years of big business/government kissy-kiss, it sure is. | |
| jyhade
join:2008-05-23
Deloit, IA
| god this is nuts believe me ur not kidding about the crap service either! thank god im a networking engineer because the whole area here in eastern IA has been so screwed up for the last week its been Absolutely PATHETIC! when i say DSL service its been slower than DIALUP! the Tech service is Nonexistant and the only way i got anything done was call in a few numbers to get something done. ive NEVER had this much trouble with ANY other ISP! i just hope for everyone elses sake they can find a Better tech support help or networking guru cause this has been horrable! | |
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 Review by spewak
UPDATED: 1.6 years ago
member for 8.3 years, 3446 visits, last login: a few hours ago
Elk Grove,Sacramento,CA
$33 per month (month by month)
about 21 days
"None really"
"No RT's in site"
"They call it blazing fast, avoid if you can! Seriously!"
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I have had Frontier now for going on five years. The thing that irks me is that they have not raised download speeds for almost that long. Pathetic! While every other telco is at least at 3meg down, we are stuck at 1meg down. Frontier has the nerve, audacity, to call it blazing fast.
When you call to inquire as to when they will be raising the speed, they have no idea. It depends on what part of town (Elk Grove, Ca.) you live in, they say. So there is no even distribution of speeds. Pathetic! The speeds are not even listed on their website.
Their idea of "value" is offering ESPN 360. Whatever the frig that is. Who cares, Big whup! Also, they partnered with CA to offer anti-virus and the like to home customers, again, Big whup, Who cares! They just don't get it, speed is where it is!
My bro called and he just told me Surewest is now available in his area, heck, he was talking to the salesman as we spoke. FTTP, now we are talking. And I am jealous. He is going to call and cancel his Frontier "blazing speed" internet for 10meg down and up! Lucky!
Why no Comcast you ask? It scares me due to all the horror stories here. I still might try it though. Wait for Surewest to get to my 'hood! Early next year hopefully.
Avoid Frontier, they are incompetent at knowing their customers desires.
**UPDATE**SEPT. 22, 2005
Isn't it interesting what a little competition will do. The asses at Frontier are finally competing with the big boyz! They are reportedly upping their download speeds to 8megs. WOW! It only took 5 years and Surewest kicking their ass up and down Elk Grove for them to take action. It is too little for me as I have already switched to Comcast and am getting quite a fast 6.2 megs at all hours. I will review Comcast in a couple of months to see how steady the connection is. Heck, I will probably even switch back to reliable Frontier now that they have joined the future.
**UPDATE** Apr. 16,2006
I went into the local Frontier office to pay my bill and decided to ask about the speed upgrades, as my area had finally been included in the 8meg down map.
After the gentleman took my information, he excused himself to find out what was going on as far as the upgrade schedule. After about ten minutes, out he comes with the actual Network Engineer. The engineer asked if anyone was home at the time due to the fact that he just interrupted service to upgrade me to the highest possible speed, given my distance from the CO. They had not yet "flipped the switch" for my neighborhood. I was impressed. I am now at 5.3meg down and 512 up. Considerable increase from the paltry 1meg I had previously. I was told that by the end of the year all of Elk Grove will be upgraded to 10meg down. I will believe that when I see it. Very pleased with the speed improvement.
**UPDATE**Sept. 15, 2007
Back with Frontier due to lower cost. My being so far away from the CO still has me crippled with slow speeds. They put in RT's in areas close to mine, but NOT mine, so no help there. At least the price is lower for this year. I will go back to Comcast (or Surewest if they are done) once my year of blazing Internet speed is finished. We here in Elk Grove are experiencing bad latency in the evenings. So much for the different than cable analogy. They still suck, but for the price what are you gonna do?
*UPDATE 5/1/08*
Well, Surewest is coming out on the 15th to install FTTH. Finally!
Frontier is pathetic for one reason only: They refused to put a Fiber fed Remote terminal to service our neighborhood due to the fact that we are on the edge of their service territory. The RT's are down the street but not our neighborhood. Maybe in '09 they say. Sorry, cannot wait. I will post back with a review of Surewest install and service in a couple of weeks.
Followup comments: 
dw92977
@frontiernet.net
| frontier blazing speed my frontier connection here in tn is extremely reliable but as overpriced as it is reliable. i work for another telco and we offer 15meg (over fiber) for around the same price as i pay for my 3 meg here. However after nearly 4 years of service the only outage ive experienced was due to a fried modem. also they could provide better equip. especially for what they charge. | |
|
Cheesehead
@frontiernet.net | Only Service Available Frontier the only option here at $55/month for 1,040/138 kbps service! The bundled long distance with the internet service and you're stuck with BOTH for 12 months.
If I only had an alternative... | |
| dwink9909
join:2008-04-09
Clintonville, WI
| Theoretical Maximum Speed Frontier increased the "maximum" theoretical speed in my area from 1MB/Sec to 3MB/Sec last month, but the definition - existing only in theory; hypothetical - is especially true in this case. Net latency is still terrible most days and the service is just not available part of every day. I believe I will cancel the service when my "contract" is up, and just drive to the library instead, for free cable wireless service. | |
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