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 Review by ScottJr 
UPDATED: 1.6 years ago
member for 8.1 years, 2567 visits, last login: 1 days ago
 Charles Town,Jefferson,WV
 $53 per month (12 month contract)
 about 5 days
 "Stable connection so far"
 "Error in qualification up front."
 "Higherband width would be good, but happy to be rid of dial-up."
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When I first moved into my house, I was offered DSL during my sign up. I declined at that time. I came back a few weeks later and placed the order. It was rejected due to the fact that "Frontiernet was not available in the area."
I got a call a week later saying that all of a sudden, service was there. I have a feeling they realized their mistake (not unexpected since it was a new number in a brand new development) and called back. In any case, after that small issue, I got it ordered, they dropped off the self-install kit and I was up and running 10 mintues later.
The actual price is $29.99 for the first 4 months and $49.99 after that. For a 1.0/128 circuit, it is rather high, but better than cable internet through Adelphia.
6/3/06 Update. So far, I have had one outage that I am aware of. It was caused by a local contsruction comany. They cut the line while digging. The reliability is great. The cost is still too high, but they will come around.
4/28/08 Still on 1.0/128 at $49.99 per month. I am exploring other options for service, but cable internet is not any better unless you get their bundle. As a satisfied Dish Network subscriber, I am out of luck there, as well.
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Review by affemann
Posted: 1.6 years ago
member for 5.6 years, 2 visits, last login: 1.6 years ago
Henrietta,Monroe,NY
$30 per month
about 5 days
"Its speed is ok when it works"
"Everything that happens interupts the service."
"Frustrating to say the least and customer service does not help."
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For the first few months I had absolutly no problems. Then everything went downhill. When our house phone rang the internet would disconnect. After the run around with customer service saying that isn't possible and it is our fault they finally fixed the problem one day at the service station. Shorty after that whenever it would rain the internet would shutdown. The modem would stay on and it would just blink. After a while that problem either fixed itself or they got other complaints from nearby users and fixed it. Now, most recently every time there is a lightning storm my internet cuts out. For minutes at a time. This is so frustrating when you are trying to accomplish something and all you get are timed out screens and could not find connection screens. I do not want to deal with customer service because it is never their fault, only the customers. All my friends and relatives have Time Warner's Road Runner service. It runs circles around my DSL even when I am running at full speed. I am going to look into getting Road Runner instead. Frontier is ridiculous. If you live in the Rochester Area do NOT even consider Frontier unless you absolutly have to.
Followup comments:  
Racerbob
join:2001-06-24
Webster, NY | Sorry to hear this Sorry to hear of your frustration and problems. So far all has been well here where I am in Webster. Have had the service for almost 4 weeks now and seeing reliable connection and decent speeds. I am a former RR customer also. | |
| elaitronics
join:2008-05-09
 ·FrontierNet Intern..
| I had the same exact problem! I live in Henrietta and I had the same exact problem. I used to have Road Runner but switched to Frontier to try to save some money. My phone line also used to have problems before with losing dial tone when it would rain. I've opened a few repair tickets already and the first time they did find exposed wiring. The last few tickets I had to open for no dial tone, the techs would arrive after dial tone came back and the rain stopped so they couldn't do anything about it. I kind of gave up on calling repair after that. Then I got DSL, which seems a lot more sensitive to rain than my voice line. The slightest sprinkle would make my DSL light blink. Anyways, I finally got a great tech that came out and found I had corroded wiring from the box nailed to the side of my house to all the phone lines inside. The cables literally crumbled when we touched it... that's how bad it was. He ran new wiring for me (which I don't think he was supposed to since it was inside my house) from that box to my router. Now my DSL stays solid green through rain and all. | |
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 Review by burner50
UPDATED: 1.6 years ago
member for 7.5 years, 1938 visits, last login: a few hours ago
Fort Dodge,Webster,IA
$59 per month
about 16 days
"Connection has never failed"
"1.5 is fastest available"
"Solid reliability, even if its slow"
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Speeds are about half of advertised, this is probably due to my distance from the CO
»www.speedtest.net/result/200421271.png
770/160
i received a speedstream 6520
i told them i didnt want wireless, didnt want dsl filters hanging everywhere. i told them all i wanted them to do was hook up to my router and leave me instruction on getting everything set up on my own. I found my nice wireless n router on the other side of the room from where i had left in the speedstream's box and i was expected to use the speedstream's wireless which for some reason crippled the wireless speeds, AND the tech did not set up any wireless security.
I got wireless and have a dsl filter on every phone because i was away from home for work during the installation. The drop had been cut by the previous owner (he told me he did it on accident) of the house, but i had cable. Frontier's tech was focused more on the fact that the cable company had done it to try and make his job harder. instead of having a new drop buried he spliced the original and left it.
if you know what you are doing you can fix the install mistakes. I am currently trying to get them to install a 2 sided nid so i can place one filter in the nid and clean the install up a little bit... Its not working very well.
UPDATE:
I moved from one address to another in the same town. They charged me a $100 early contract termination fee even tho I was moving and wanting to reconnect at the new address. I have recently cancelled all services with fronter.
Followup comments: dwink9909
join:2008-04-09
Clintonville, WI
| Good for you... Frontier is long on "marketing" and short on service.
My 1000kbps service is down to less than 200kbps and there is enough latency in their system to take a nap between nodes.
Deceptive salesperson in Minneapolis sold me long distance as an "add-on" that turned out to be part of a package with a 12-month contract and termination fee.
Like many Frontier customers, I have no other options, even for dial-up... would like to tell them to just go away! | |
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burner50
Pinlifter
Premium,VIP
join:2002-06-05
EN22wm | Re: Good for you... I went back to my former employer... Mediacom | |
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Review by daveshy
Posted: 1.7 years ago
member for 2.3 years, 8 visits, last login: 1.6 years ago
Clintonville,Waupaca,WI
$46 per month
"It's Something"
"Only Option"
"Avoid at all costs unless absolutely no other option."
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My experience is that it is always my computer never and I mean never ever on their end when I am having issues. I pay a lot for a 1 meg dl speed and I just found out that cable has a min 5 meg dl speed at a lower cost then what I pay. I f I hear we will do a line test one more time I think I will pull out my hair!!! Oh and for me I am too far away for cable so I continue to suffer, whine ,complain, and most of all pray that these people will come into the 21st century with the speeds that I see out there! The tech guy they send out is a nice guy but he is someone that does not even really know computers. Of course the only thing that saves me from not getting anything checked out is after they say it's on my end I mention that I have 2 dsl lines to my house due to there lighting fast Internet is not enough to share with a family and other computers. Hey other then that all I can say it's still faster then dial up, well most of the time.
Followup comments: | | daveshy
join:2007-08-19
Clintonville, WI
·FrontierNet Intern..
| Re: Distance... No 1Mbps is the only option but honestly if it was a stable ping I would have no issues. As far as distance is concerned, I am one mile from box with NO ONE between me and that box. I have gone thru so much with these guys that I pretty much have given up. I know I live in the boonies but if you are gonna offer something at least make it so it works for the customer. Of course getting tech support from people who have no clue about my area really bothers me. Like I said though ,when it works I am happy and don't mind the low speed but all I want is a nice connection with no excuses every single time I have issues and I always have to play the oh did I mention my other line on my other computer is doing the same thing to make them listen. | |
| | | daveshy
join:2007-08-19
Clintonville, WI
·FrontierNet Intern..
| Re: Oh... Lucky???? What you work for frontier or something because you sound like the very uninformed don't have a freaking clue what they are talking about techs that I have talked too. There is plenty of people around here since I live around some lakes. The reason I am saying this is that 3mbps is not an option around here because the USED box that they installed out here was 1 mbps box and hmmmmmmmm you assume like all of the techs that I have been in contact with. The more I am reading your last response the more I feel your a frontier employee trying to salvage your companys image. I was not the one who put the box out here and once they did that and offered dsl, get it right, keep it right and don't offer excuses when its not going right. Although I did run into one guy that told me the truth and that they are going all the way way way up to 3mbps, which should be in about 2 months or so. Which is gonna force me to get a phone modem installed; oh wait, I hope I don't confuse my computer because I am running at phone modem speed right now!!! | |
| dwink9909
join:2008-04-09
Clintonville, WI
| Also a Clintonville victim... Expensive - Yes. At $50+ for 1MBps download
Wildly fluctuating download speed - Yes.
Largely unresponsive/uninformed support - Yes.
Example: Frontier began upgrading lines to fiber optic here about 18 months ago. This includes installing a large DSLAM and junction box near the end of my driveway. When I discovered what was happening, I went to the local office and asked if DSL service would be available at my home in the future. Their response was, "No. We have no plans to offer DSL at your location." Almost a year later, while discussing Wild Blue service with a neighbor, he tells me that DSL service is available here and others in the neighborhood have it. A month later, I have it installed.
Am I a happy Frontier customer - No
Does Frontier have any competition here - No.
What is the alternative - dial-up or Wild Blue satellite svc
Remote location - Not really. Only 4 miles from CO, but it seems like the middle of nowhere... | |
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Review by bamaraid
UPDATED: 1.7 years ago
member for 2 years, 118 visits, last login: 7 days ago
Augusta,Hampshire,WV
$49 per month (24 month contract)
about 7 days
"nice upload speeds, no download or upload caps"
"inttermitent interuptions"
"good deal for the only service around"
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I have had it for 2 years and just resigned for another 2 years contract recently. When i renewed the contract i asked about the upgrade to the business class 6mb download (had 1mb download/384 upload at the time) was told that for no additional fee I would be upgraded to 3mb dwn/384 up that day, even gave me a 25 dollar credit. Only thing is that at diffrent times of the day can loose connectivity (no specific times). Have had excellent tech support (after they found out i knew a little bit about what i was talking about like trace routes ect) overall pretty good service for the buck
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Review by Spazonator
UPDATED: 1.7 years ago
member for 2.2 years, 83 visits, last login: 353 days ago
Kearney,Buffalo,NE
$60 per month (12 month contract)
"Reliable connection, fully open connection to the internet, pings under 100 with battlefield games"
"bad tech support, not much upload"
"Good flat open internet connection"
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 Review by tubbynet
Posted: 1.8 years ago
member for 1.9 years, 1031 visits, last login: 1 days ago
Eagar,Apache,AZ
$60 per month
about 7 days
"For location it was the best, speeds were stable"
"High price, lousy tech support"
"Not my first choice for internet service..."
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I had this service several years ago, when I lived in a small mountain town in eastern Arizona. Until Citizens brought in DSL, there was only dial-up in the area. While the city was slow to be upgraded (approx 1.5 years from time the first home was linked up to the time the entire town was covered), there was a very high demand for the service. Being the only company in town to offer HSI, the price was very high (for what you got), but it was still very popular.
I believe at the time, the packages offered were 256/128 and 1M/128, and I had subscribed to the 1meg package and payed ~$60/month for the service. While I had very few problems, when something did arise, talking to tech support was a nightmare. Both times, the problem was in the way the phone line was dropped/connected from the main line to my point-of-presence. However, in the periods of uptime, the speeds were stable (though slow) and outages were few and far between.
The one positive aspect was that I was able to receive a SpeedStream 5200 for my DSL modem, and I was able to put it into bridge mode to allow my WRT54G (running DD-WRT) to handle all of my routing and not have to worry about a double-NAT setup. Now I believe customers in the area are receiving SpeedStream 6520's which combine the wireless, router, and 4-port switch all in one unit. Not sure if you can still request the older modem or not.
While this connection is still active (and I actually use it for remote e-mail via OpenVPN), I dread going up north and leaving my cable connection.
The bottom line:
While I'm sure that FrontierDSL is better in more metropolitan areas, I am not impressed. Though customer service is something I rarely use, when I need to tell them my service isn't working, I don't want to be told that its my fault (at least with Cox I can request to be bumped up to a level 2 or 3) and nearly be refused to be escalated. The price was high for what I got (though when it is put into context of where I was, I can't complain too loudly). Just do your research whenever Frontier is in the running of ISPs to make sure that you will get what is comparable for the area.
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Review by DougLourey
Posted: 1.8 years ago
member for 1.9 years, 27 visits, last login: 1.7 years ago
Loretto,Hennepin,MN
Contract price not specified.
"Good email spam filtering"
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Very good email spam filtering. I'm an email postmaster and I cannot achieve the same results as Frontiernet.net, even using a Barracuda Spam Filter device.
They block outbound SMTP port 25, which stops their own customers from being spam bots.
If you wish to run a home email server on their service, you must set your server to relay via frontiernet.net. Example: user@frontiernet.net:password@smtp.frontiernet.net
If your email users are also on Frontiernet, they may set outbound SMTP to smtp.frontiernet.net or use an alternate SMTP port to connect to your email server.
Their email tech support is knowledgeabl. My polite, but technical, email question was understood and answered, even though it was outside the scope of normal front-line support. The kid knew his stuff.
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Review by JBrown07
Posted: 1.8 years ago
member for 2 years, 236 visits, last login: 55 days ago
Wayne,Wayne,WV
$19 per month (24 month contract)
"None I have seen yet"
"Up and down speeds"
"Makes Suddenlink Communications look like gold."
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I actually don't have Frontier as my main Internet provider, my aunt does but I have been involved in every step of the process.
She got the DSL Internet as part of a promotion for a computer. Nice computer, but where is the Internet?
She has the "High Speed Internet Max" plain for $19.99/month with a 24 month contract. I have no clue what the actual download/upload speeds are since they are not listed on the bill.
The one thing about Frontier is they advertise their DSL Internet as a great alternative to cable and that it is lighting fast. I have barely seen the "lighting fast" Internet they claim to have.
The speeds bounce from 300 kb, 500 kb 1 MB or 3 MB (the fastest I have seen) mostly out of all the tests I have done the range that is most constant is 500-700 kb.
Upload is constant in all tests being around 364 kb, give or take a few KB.
When I actually called about their Internet service for my area as I was looking to ditch Suddenlink the max speed the CSR told me was 1 MB in my area, and they were rolling out a 3 MB speed in some areas.
Now this and the fact that my aunt's connection is slower than the 1.5 MB connection through Suddenlink turned me off of ditching Suddenlink.
I have used this Internet at my aunt's house just as much as my own and I must say that Suddenlink is reliable, constant 90% of the time.
So if your in the Wayne, WV area I recommend Suddenlink over Frontier.
Followup comments: jsaindon
join:2008-01-29
Argonne, WI
| STAY AWAY In norther WI Frontier seems to be unreliable more times than it is reliable. If your main pc use is peak hours (5pm-9pm CST) good luck. I hope you have a better route than me. Online gaming is almost unbearable anymore. They were liveable for a while(still low speeds but liveable) but now it has just been bogged down to speeds barely faster than dialup during the peak hours. Upload cuts to under 5 Kb which makes online gaming non-existent. I doubt it is my hardware since at about 9:30 or 10 pm it is all of a sudden better and speeds come back to their normal rate (not their advertised speed mind you, but liveable again). I don't know what speeds are during the day since I am at work, but the time that I use the internet I might as well just use dialup cause thats how slow it is. maybe 2x faster. | |
| | JBrown07
join:2007-11-26
Wayne, WV | Re: STAY AWAY I just noticed this, sorry mate. I have compared both side by side and even though Suddenlink has high pings lately during peak hours Frontier still performs worse. I hope Verzion gobbles up Frontier and fixes it up. | |
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Review by kenrblan
UPDATED: 1.9 years ago
member for 1.9 years, 6 visits, last login: 1.9 years ago
Martin,Weakley,TN
$34 per month (24 month contract)
about 8 days
"relatively stable speed, decent 1.5 Mbps service locked in for 24 months"
"problems getting full speed for the first 30 days of service"
"okay service but had some trouble early"
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I just switched from Charter Communications 3Mbps service to try to save about $30 per month. The package was advertised as a pre-Christmas special for $29 per month plus equipment rental. The literature didn't specify data rates other than claiming 8 times faster that dial up at 28.8kbps which should place the service at 256Kbps. They supplied a Siemens Gigaset SE567. On the installation date, the tech told me there was a problem with the DSL signal to my house. After repeated calls over the next few days, the signal was finally adequate enough for the equipment to make a connection. Since then, I have had to reboot the router frequently in order to restore connectivity. Most of my speed tests indicate a line rate between 90kbps and 160kbps. The performance of my supposed high speed connection barely exceeds what my mother gets on her dialup service with Netscape. I will likely cancel my service within the 30 day grace period and return to Charter for internet. I will also be carrying my phone service there as well.
--Update---
After a call to support, Frontier sent a technician out to work on the line and check for issues. The latest visit seemed to solve the issue, and I am now getting consistent tests right at 1.5Mbps. I won't have to switch back to Charter after all.
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! For Video games the connection is great. I can have the computer playing battlefield 2142 and the xbox 360 playing a game online and have an average ping of 60-80 (no QOS). For the middle of Nebraska this is an excellent choice! And I especially like that I can do whatever with my connection unlike the cable isp in the area who blocks ports like 80 and 443 and no transfer caps like the wireless isp in the area. Great connection for the money! 
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