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Review by Tyronic 
member for 361 days, 9 visits, last login: 297 days ago
updated 360 days ago
 undisclosed location
 $35 per month about 30 days "I get Advertised speeds sometimes above advertised speeds." "Upload problems and ping." "If you have no other choice but sattelite get frontier DSL."
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(ratings match consensus)
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I have had this connection for almost a year i have the frontier max package with advertised speeds of 3Mbps down/0.750Mbps up. I am getting the advertised speeds for the download sometimes even more but my upload speeds are not the greatest as i am having trouble with it. If i get it figured out my speeds will be up to 0.800 Mbps and the ping is relatively high but when i get the upload fixed i will have it switched to fast path.
As for the setup really pissed me off it took a incredible month to set up my DSL. When the tech came and set it up he told me that it will be on in a day or two. So after 3 three days nothing. So i called tech support and they told me another company was on my line by the name of Earthlink. At that time i was confused cause i have never heard of Earthlink or never had i signed up for it. They then told me it would take 2 weeks to get it off my line. After two weeks still nothing so i then again called tech support and finally got some who knew what they were doing. He told me that he had found some issues with my local exchange and that he had sent a ticket for it to be fixed about 3 hours later he called me back and said it was up and running and it was. I was also getting advertised speeds so thanks to that one tech.
Comments:
 | | Front dsl speeds inconsistent Frontier dsl is experiencing congestion that makes 3 Mbps become a fraction of the bandwidth. After calling the company it is better yet they have a peak usage problem. They state they are upgrading their system yet don't provide a time frame. They acknowledge a problem with outdated equipment they inherited from the previous telecom provider. | |
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Review by nais
member for 5.6 years, 18 visits, last login: 194 days ago
lodged 360 days ago
- Lake Havasu City,Mohave,AZ
- Contract price not specified.
- "Best in town!"
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The best in LHC! Excellent on site, tech support!!! Very responsive and helpful! They show up when they say they will!!! Best value in town!
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Review by Crookshanks
member for 5.2 years, 637 visits, last login: 1 days ago
updated 361 days ago
- Noxen,Wyoming,PA
- $70 per month
- (36 month contract)
- about 3 days
- "Static IP service is inexpensive, competent technical support, prompt installation at no charge, reliable connection."
- "National sales reps lack knowledge of market specific offerings."
- "Good value for the money, much easier to work with than Verizon. On-shore technical support and extremely helpful sales reps."
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I find myself engaged to the most remarkable woman in the World; unfortunately this necessitated moving out of Verizon land where I enjoyed 10/1mbit/s DSL service and into Frontier land. Called them a few months prior to my move to inquire about which services were available at my new address; was told that I could get 7mbit/s download and 768kbit/s upload at $20/mo the first year and $39.99/mo thereafter. The modem rental fee can be waived since I already own several compatible DSL modems. Dry loop is available in my market though I don't intend to avail myself of it as I like the inherent reliability of POTS.
Placed my order as soon as I moved in with my fiance. Installation scheduled for Monday when ordered on a Thursday. No charge for installation. I've already run new inside wiring for the DSL connection and intend to ask them to install a filter inside the NID when they arrive.
Technician calls at 8:30am Monday to verify that I'm home. Indicates she will be out as soon as she is done hooking things up at the central office. She arrives at our house shortly thereafter and the installation goes quickly and smoothly. Unfortunately I'm only provisioned at 3.0/384; I ask about this and am told that it is the highest speed available for consumers in our market. Apparently the sales rep who told me otherwise was misinformed. I ask her what can be done about this -- I work from home and need more than 384kbit/s of upload -- she says I can get 6.0/768 business class service and she'll forward my information to a local rep who can get me set up for that service.
The local rep calls me two days later and apologizes for the bad information previously provided; apparently the national sales people lack market specific information. She tells me that 6.0/1.0 mbit/s business class service is available for $80. After some negotiation she agrees to sell us that service for $59.99/mo with a three year commitment. Since it's business class service I can obtain a static IP for $10/mo more; I decline this option at the time but would ultimately have it added later.
All in all things went well. I'm disappointed that the national rep gave me inaccurate information but that's par for the course with large corporations. I find Frontier much easier to deal with than Verizon; Verizon has a "take it or leave it" attitude which was not in evidence when dealing with Frontier. Their reps are helpful, outgoing and willing to work with you to ensure that you get the service you need.
I'm paying more money than I thought I would be but the underlying price is the same as my Verizon DSL while the extra $10 for a static IP is cheap for the functionality it provides. Having a business class connection is nice; no blocked ports, promised speed delivered 24/7 and the knowledge that my price is locked in for at least three years.
One other item of note: The person who placed my order spelled my name correctly on the account but completely messed it up for the PPP/e-mail username. The install technician told me this could be fixed with a phone call if I wanted but I told her not to bother since I won't be using their e-mail address.
To explain my ratings:
Pre-sales information 3/5: This would be a 1/5 if it wasn't for the excellent experience I had working with the local rep. The national sales reps lack market specific information but if you can get a local one on the phone you'll be in excellent hands.
Install Co-ordination 5/5: They showed up when promised and didn't charge an installation fee. The technician was knowledgeable and thanked me for making her job easier by doing the inside wiring. She was on-site less than twenty minutes and referred me to the awesome local sales rep.
Connection reliability 5/5: My connection is stable and thus far delivers my promised speed 24/7; I get 5.89mbit/s on download speed tests and 1.01mbit/s on uploads. What more can you ask for when they sell you a 6.0/1.0 connection?
Tech Support 5/5: Worked with them to get my static IP configured after it was ordered. They are on-shore and knowledgeable; it took longer than I would have liked to get the static IP configured but that was attributable to my bringing a non-Frontier modem. The technician worked with me in spite of this and together we figured it out.
Services 5/5: What can I say here that wasn't covered in my written review above?
Value for money 4/5: Same price as my 10.0/1.0 DSL from Verizon before the extra $10 for the static IP. The price is more than fair for what I'm getting; my only wish is for them to have ADSL2+ so I could get a higher download speed. I've about topped out what G.dmt can deliver but I'm close enough to the CO to benefit from ADSL2+ should they opt to make it available.
Modem signal/sync stats:
Line Mode ADSL_G.dmt
Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 6944 1152
Margin (dB) 17.6 7.0
Line Attenuation (dB) 26.2 13.5
Transmit Power (dBm) 17.9 11.9
Comments:
bn1221
join:2009-04-29
Cortland, NY Reviews:
 ·RoadRunner Cable
| Let us know If your speed starts to suck or they hit you with a modem fee. My clients own their own modems and get hit with a "foreign modem fee" for the same price. Even more annoying is they turn the wifi off on the Westell 327W and say if we want it its an additional fee..for wifi..on our own device. | |
| | Reviews:
 ·Frontier Communi..
| Re: Let us know They can't hit me with a modem fee, at least not until my contract expires. It's spelled right out in the schedule, "Modem Fee - $0". I'll negotiate a new deal when the contract expires, if they raise my price. If the price stays the same I'll adopt the "If it's not broke, don't fix it." approach and let sleeping dogs lie.
Interestingly enough they sent me a modem even though I brought my own. E-mailed my sales rep offering to return it and she told me it was mine to keep. Frankly, I doubt they even have an inventory system to track the things.
No issues with the speed thus far. My fiancee and I don't do much video streaming (or TV watching in general) during the summer months but every time I've needed my 6mbit/s it's been there, peak hours or off-peak, hasn't mattered. Upload speeds are consistent as well, which is hugely important for telecommuting. | |
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Review by ABuce
member for 3.1 years, 6 visits, last login: 251 days ago
lodged 1 year ago
- Shepherdstown,Jefferson,WV
- Contract price not specified.
- "Tecs on phone & in the field top rate"
- "Connection speed and options"
- "If I could change I would."
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They are my only real choice for the price. Cable is avialable but service in our rural area for cable is not reliable. Frontier plan options and services alow rate. People are good but overall I wish I could change.
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Review by newfrontier
member for 1 year, 3 visits, last login: 1 year ago
lodged 1 year ago
- undisclosed location
- Contract price not specified.
- "what you really need to know..."
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I work for Frontier and I will share a little bit of insight... yes, Frontier has oversold their network, and no matter how many times you call into technical support, there is no solution until Frontier decides to add additional bandwidth to your area. No, we do not know when that is supposed to happen. Yes, the internet product is really not all that great, but when you live out in some of our service areas, you should be happy that you can get anything at all.
Technical Support has limited tools as to what they can do to "see" or determine what the problem actually is. They have just started to have the ability to run line test in the former Verizon areas to see issues, but still must be routed out to a tech. Once the ticket is put in, they have no control over it.
Whoever is selling you the internet, or telling you what speed you can get, is probably lying. Customer service will tell anyone they can get a faster speed, even if it is not available. It's not really their fault, but nobody really knows what areas are capped, and what they are capped at. The computer might say that max available speed is 7.1M, but the area is most likely capped at 1.6 or 3.. customer service has no clue about this, so they will tell you that you can get 7. Also, if you guys are on an old verizon 3M or 7M plan, do NOT and I repeat DO NOT roll your bundle over to HSI MAX... sure you may save a few dollars a month, but then you will have your speeds decreased to whatever the Frontier caps are in the area.
Keep in mind Verizon was only at about 65% utilization of their dslams, Frontier has increased that to well over 80 and is close to 90 in most areas....therefore they had to cap the speed to try to make the connect as stable as possible. Frontiers goal is to offer it to as many customer in the footprint as possible. Upgrades are happening, but they are slow.
Anything else just ask, I will try to answer your questions. Sure, Frontier has a long way to go, but they are working on things.
Comments:
| | Happy with service I have never had problems with my service, I love Frontier. | |
| | | | Re: Happy with service Exactly, some areas are more prone to issues than others. ID is one of the good areas, along with a majority of AZ, CA, MT, and UT. Other areas are not so lucky. | |
| | | | | Re: Happy with service So true and sadly many of the field techs have very little knowledge about DSL connections. | |
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·Frontier Communi..
| Re: Happy with service Again, another correct statement. The techs were not properly trained, or if they were, they must have forgot their training. We do the best we can in tech support to get the guys in the field all the information necessary to fix the problem, but usually they can't figure it out. | |
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 Review by wvsparkey
member for 5 years, 289 visits, last login: 1 days ago
updated 1.1 years ago
- Proctorville,Lawrence,OH
- Contract price not specified.
- "Just don't do it!"
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I thought Verizon was bad... Frontier sets a new low in dependability. Here is what my visual route trace program says about it....
In general, hops in this route respond slowly. (Over 1154ms on average) All hops after hop 3 in 'Frontier communications of America' respond particularly slowly'....
This is not unusual at certain times of the day for the boys on the Frontier. Verizon at least worked most of the time (if it wasn't raining).
Comments:
| | Service Call I would make a service call. | |
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Review by R01k
member for 1.1 years, 0 visits, last login: 1.1 years ago
lodged 1.1 years ago
- Rochester,Monroe,NY
- Contract price not specified.
- "Plan price."
- "Everything else. Horrible speed, conection falls, bottleneck, customer serive reacheable after a laberinth of number menus..."
- "They need to stop just selling and invest in performance."
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I've been in this nightmare for more than one year now. I have line phone and DSL. The DSL connection falls for about 4-8 minutes when we pick up the line phone or it does it randomly and I have to restart the router for restoring it. Slow speed and nearly unreacheable customer service. I'll switch to TWC as soon as I can.
Comments:
| | Line Filter Do you have a DSL line filter on the jack with the phone? If not then you will have that very problem your having, if you do have a line filter then you might need to get it replaced. | |
| |  Smith6612Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:22 | Re: Line Filter He could also have a short on his line that is triggered/cleared while the phone is off the hook, or he could also have a bad Half Ringer which are also known to play up with DSL connection as well. | |
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| | TWC My honest opinion... Time Warner Cable is BAD, I swiched from TWC to Frontier and I never looked back. I love Frontier, never once had a problem with the service. | |
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Review by staregazer
member for 6.4 years, 495 visits, last login: a few hours ago
lodged 1.1 years ago
- Sandyville,Jackson,WV
- $43 per month
- (24 month contract)
- about 14 days
- "Fairly consistent connection and speed for a rural area when no other providers would come to the area (at the time)."
- "More expensive than the competition and slower speeds, modem rental fee even if u have your own, some smart mouthed technicians"
- "Great service if there's no competition (a GOD send) but cable has better price, speed, reliability if available at your locatio"
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Satellite broadband which is a joke. Frontier is way better but then again almost anything is better than satellite.
A Westell 7500 modem with built in router was provided.
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Review by scottlb
member for 4.4 years, 10 visits, last login: 74 days ago
lodged 1.1 years ago
- Snohomish,Snohomish,WA
- Contract price not specified.
- (24 month contract)
- "Speed"
- "They need to step up their service!"
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This is supposed to be a 7.1M line. I'm getting .9M on a good day. Upload is 380K on an advertised 680K. Basically not worth the money. No cable here, so I'm stuck unless I go back to satellite. I used to get around 4M, now I'm dead in the water here. Back to nagging & hope it works.
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Review by (hidden by request)
(review was emailed from domain playxpert.com)
lodged 1.1 years ago
- Sandpoint,Bonner,ID
- $35 per month
- (month by month)
 Verizon- "One of the techs I spoked to was friendly, however he wasn't able to fix my connection (Not his fault but frontiers)."
- "Paying for 3m getting 1 at best. Call support every other day still no improvement after 3 months."
- "This service is the worst I have ever used and I have seen some pretty bad service providers. DONT USE."
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I've had Frontiers service for about 3 months now and since day one I've had consistent dropouts and hindering slow speeds. I'm paying for 3m which is bad enough on its own but only getting about 1m on a good day. Oh and by the way a good day usually consists of 3 to 4 drop outs and dial up speeds. I feel like I'm on T1! This is 2012! I shouldn't have to be this limited. I'm so dissatisfied with the service that I am now buying a $300 craddlepoint 4g modem and a new router for $80 a month 4g internet service. The fact that I am willing to spend so much for an alternative, even though it has a 10gig a mo. cap says something in its own. It's been 3 months since I started using this service and after calling and calling to get my first bill for the month they had finally sent me one at the end of the 3rd. The bill ended up being $262.00! How much was setup, $90.00!? I don't need to pay someone $90.00 to plug RJ-11 into a modem! I wish that this service was good for every ones sake but unfortunately it is even worse than Northland Cable... Which is pretty bad too.
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