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Review by ScottG 
member for 1.2 years, 0 visits, last login: 1.2 years ago
updated 1.2 years ago
 Redmond,King,WA
 $15 per month- (month by month)
 "Very bad." "I will replace them as soon as possible."
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For the second time this year, Frontier has promised one service then claimed otherwise.
My mom is 83 y/o. We shopped for a better deal on her DSL service and I was promised an upgrade at no cost because of a special they were having. When the bill came they had charged $6 for it. Not a big deal normally but for a person on a fixed income, every little bit hurts.
Now her DSL modem has failed. I called Frontier last Friday and they said a tech will call to arrange a time he can replace the defective box. No call came so I called back, There's no way they will send a tech out! And the replacement box has to come from the east coast via UPS. So she'll have no internet for at least a week - this is tough for someone who is mostly home-bound. They claim there is no box avail on the west coast. Really???
I get service on the first call but when nothing happens, the next person has an attitude even though I have been nothing but curtious. (I've been in cust. service and know you get nothing if you provoke someone).
They have an attitude like the old Bell Tele co. = We don't car, we don't have to!
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Review by kb7urx
member for 1.2 years, 24 visits, last login: 324 days ago
updated 1.2 years ago
- Orofino,Clearwater,ID
- $60 per month
- (12 month contract)
 about 3 days "7mb DSL up 99.9% of the time. Download speeds in excess of 500k!"- "Westell 7500 modem/router limited to 54mb (802.11g mode) No N mode!"
- "Went back to old Westell 6100 modem and Netgear WNDR3700 router!"
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I recently upgraded from a 3mb line to 7mb after problems encountered with 6100 modem talking to my aging wrt160. Frontier tech support said problem was modem and sent me out a Westell 7500. much like the 6100 but with 802.11a,b,g and topped out at 54mb g standard.
Comms were slow and didn't enjoy being speed-limited at G mode. (It took nearly 2 days to download Far Cry 2....finally gave it up after half a dozen re-starts!)
Purchased Netgear WNDR3700 wifi router and put the Westell 6100 modem back into service.(BTW...it works fine! Not sure why tech support said pitch it in the trash!)!
Now I enjoy 500-800kb/s+ download speeds and downloaded FC 2 in 1.5 hour!
The 802.11N mode made all the difference.....the mode missing from the Westell 7500!
I also really like the simultanious dual-band capability of the WNDR3700, I can have the wife surfing, the kids playing PS-3 on-line on the 144mb, 2.4ghz side and with 2 clicks, I can go to 5ghz 300mb connection to download games or play MW3 on-line and never notice any appreciable slowdown on either band! I have an IP cam, a weather server, and 2 PCs on-line 24/7, 365 and never have so much as a hiccup now, except for the occasional power outtage, and even then, they're all setup to come back on and boot to the network when the power is restored.
In summation, Frontier has great DSL service, very reliable...but they need to update their modem/routers to at least conform to 802.11N standards if they're gonna ask $7/ mo. for a slow-poke 802.11g modem/router!
I'm very happy with their service, but am now $100 out-of-pocket for the WNDR3700, and paying an extra $7/mo. modem rental fee for a modem I'm not even using!
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Review by SAndrews_18
member for 4.2 years, 13 visits, last login: 79 days ago
lodged 1.2 years ago
- La Porte,La Porte,IN
- $77 per month
- (month by month)
- "Nice Customer Service."
- "Low Internet Speed."
- "Ok, Services."
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Only other option was Satellite internet with low downloads amount.
7.1 Mbps/ 39.99
Easy Order and Install
Westell 7500 Internet modem/router
Low Internet Speeds.
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Review by clamps
member for 1.2 years, 15 visits, last login: 338 days ago
updated 1.2 years ago
- Monroe,Snohomish,WA
- $82 per month
- (12 month contract)
- about 8 days
 Verizon- "Consistent speed and reliability, non-offshore support, short wait times"
- "Some order confusion"
- "Generally positive"
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We've had DSL from Verizon (now Frontier) for about 7 years now, and it has generally been problem-free. During the Verizon-Frontier transition, the DSL went out once, but it was resolved quickly by tech support.
We also had some ongoing issues with the modem losing sync, but it turned out to be internal wiring and not Frontier's fault at all; we ran new CAT5 directly from the NID to the modem and disconnected the house wiring completely. The problems vanished, with a consistently good noise margin.
I recently called to upgrade our service from 3mbit to 7mbit and it was switched over 5 days later (at 9pm on a Sunday -- weird).We have a downstream attenuation of 45dB, so I was not sure if 7mbit service would work; however, the line must be of high quality since we still get a good 16dB noise margin after the upgrade (was 22 before). Based on the attenuation, we are probably about 3.3km from the DSLAM. Google Maps says we're more like 5.5km from the CO, so we must be fed out of a remote.
Last week I ordered a second 7mbit line via their SecondConnect offer. The tech showed up on time and connected the line, but there was no DSL signal after he left. There was a dialtone however. I called the next day to report the issue, and they will be sending out a tech today or tomorrow to look at it; although I expect the problem is at the CO. Neither modem syncs up on the new line, and they both sync on the old.
My intention is to bond the two lines together using a GRE tunnel with a Linux box as a router. The Linux box has multiple NICs, one connected to each modem and one for the LAN. The GRE endpoint is a Linode VPS in a datacenter somewhere. Aggregating the bandwidth should let me achieve approx. 14mbit download speeds. I will route bandwidth-intensive protocols like HTTP through the tunneled connection and route latency-sensitive ones (gaming, DNS) through one of the DSL connections directly.
There was a mix-up regarding the second line's phone number; they one they gave me was different than the actual number I see on caller ID when I call out. This may or may not have something to do with the DSL not working on that line. I'll update this review with the resolution.
Some people have reported billing problems with SecondConnect; obviously I haven't seen the first bill yet, so I will update the review if there are any problems.
Overall, I'm happy with Frontier. Despite the installation mix-ups (assuming they are resolved shortly) I'm glad that somebody provides broadband at my location. Satellite barely counts as broadband, and Comcast would require thousands of dollars to run cable up the street, and neighbors have reported that it is slow in this area.
We have luckily not had any speed issues that others are reporting; however, I would like them to improve their routing in the Seattle area. It seems that connections often get routed down through CA and back when connecting to other servers in Seattle. This is a bit inefficient with regards to latency, but it's not a show-stopper.
[Update 2/10/2012] No tech visit, but the DSL started working on the second line this morning. They must have finished the work connecting me at the CO. My first speed test on the bonded connection showed this result:
Download Speed: 15652 kbps (1956.5 KB/sec transfer rate)
Upload Speed: 1415 kbps (176.9 KB/sec transfer rate)
A few downloads show a pretty consistent speed of about 1,500K/sec. Needless to say, I'm pretty happy!
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Review by Dyrnwyn
member for 2.3 years, 42 visits, last login: 108 days ago
lodged 1.3 years ago
- Blomkest,Kandiyohi,MN
- $84 per month
- (24 month contract)
- "Field Techs."
- "Everything else - & just getting a field tech out is horrible."
- "If there's anything else available besides sat & dial-up, take it!"
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6 years with Frontier, & nothing but trouble. They were the only broadband provider for our town until recently, & I will be changing. Only reason I've waited is because our landline phones are with them too, so I've built a PBX to take care of that issue, just need to finish tweaking it & it's bye-bye Frontier, hello MVTV.
Most recent complaint would be this past week, when most of the entire Frontier network went down, & it took 1 hour & 34 minutes with a phone tech & her supervisor to finally decide it wasn't just my computers & then sent a tech out to replace the modem. As soon as the modem was replaced, internet was back. No way in anybody's business that should have taken more than a few minutes, given the widespread problem (I called two hours after they told my wife's business that the entire state was down & they had over 80 calls at that point) (also, turns out they were down all over the country, not just MN), let alone more than 20 minutes!
Before that, one other major issue of the line being "grazed" a block away took 3 months to get fixed. The tech had to dig down through snow to get to the sliced wires. Had they heeded my complaints about the quality of service three months before, there wouldn't have been any snow, & I wouldn't have had such poor internet.
I could go on, I have several customers I do tech work for that "used" to be Frontier customers.
Look at their S&P stock downgrade last week to "negative". Not a company to do business with, let alone invest in. Get as far away from them as possible.
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Review by robbiej38
member for 1.3 years, 1 visits, last login: 1.3 years ago
lodged 1.3 years ago
- Monroe,Orange,NY
- Contract price not specified.
- "Pony Express is faster"
- "If the is another option available, take it."
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The service in Monroe, NY was bearable before the first part of December 2011. Since then its gone from bad to worse. Download used to be 1.5MB or better, now it varies from 500KB to around 1.3MB with most tests I have done in the lower range. Dealing with the company is OK, they are cordial & sympathetic.
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 Review by scottymead
member for 5.8 years, 1942 visits, last login: a few hours ago
updated 1.3 years ago
- Post Falls,Kootenai,ID
- $36 per month
- (24 month contract)
- "ALL IS GOOD. LOVE IT"
- "NONE"
- "LOVE IT"
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I love it, the installer was great, I have two choices, Time Warner or Frontier.... Frontier is far better then Time Warner. No Problems!!!!
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Review by Chawk12
member for 1.4 years, 225 visits, last login: 2 days ago
updated 1.3 years ago
- Everett,Snohomish,WA
- $40 per month
- (12 month contract)
- about 2 days
- "No more waiting for a web page to load."
- "Am only 8 blocks from the CO. Should be getting 7 meg consistantly."
- "Satisfied for now."
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Ordered DSL Turbo. Supposed to be 7 Meg max usually runs around 5 Meg. Am not paying the modem fee since I already have my own. I watch a lot sports and use this mostly for video streaming.
Would rather have FIOS but this seems the best deal for now. According Comcast's website 40 bucks a month would only get me 1.5 Meg.
»www.speedtest.net/result/1732983455.png
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 bn1221
join:2009-04-29
Cortland, NY | Modem Fee How did you get around that? I have my own modem and they sock a "modem support fee" on my bill. | |
| | Chawk12Premium
join:2011-12-26
Everett, WA Reviews:
 ·Frontier Communi..
| Re: Modem Fee I'm in a former Verizon area that Frontier took over. We never had a modem fee. Instead Frontier has tried to get us to "upgrade" to a Westell 7500 modem for $6.99 a month. At that price the modem's paid for in about six months.
Have you alerted your state's attorney general or utilities commission about the fee? You shouldn't have pay to for something you're not getting. | |
| | | | | Re: Modem Fee They get around it by calling it a "modem support" fee if you use your own mode. | |
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Review by dwill6907
member for 1.4 years, 3 visits, last login: 1.3 years ago
updated 1.3 years ago
- Franklin,Macon,NC
- Contract price not specified.
- "There isn't any"
- "disconnects every 2 minutes"
- "Frontier internet is horrible"
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Since Frontier has taken over for Verizon in my town there has been nothing but headaches. Internet kicks out every 2 or three minutes and stays off for about 5 minutes. When you call them (if they answer) they claim that it's Verizon's fault because of bad lines. Never had a problem before. Was told that they were going to do upgrades but haven't seen it yet. Even as I try and type this the internet has gone out 4 times. I still stay connected to my router so I know that it's not me which they have tried to tell me before. If you have other choices (which I don't) DO NOT pick Frontier. All they will do is make you want to pull out your hair.
If anybody wants to know what my speeds are I have included the link
»www.speedtest.net/result/1722389108.png
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Review by jameswade
member for 11.4 years, 2717 visits, last login: 110 days ago
lodged 1.3 years ago
- Marshall,Madison,NC
- $29 per month
- about 36 days
- "Fairly reliable"
- "Poor, poor intra-company communication"
- "OK rural Internet access"
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Very confused company, constantly telling people that they cannot get DSL even though they're right next to someone who has it. Fortunately they have contact information for the local manager on their web site. The local managers are more competent.
We had only satellite, cell, and BPL in the area and DSL just became available.
I was told that the fastest speed I could get is 1Mbs down, I forgot what the upload speed is. And NO monthly cap!  We're just about exactly 3 miles from the DSLAM as the phone lines run.
When ordering I was told that there is a $6.99/month "modem rental" charge that is mandatory. The bill says that the modem rental is optional. I haven't called them on this yet. The transceiver does include a router and wireless access point.
The bill also had a bogus "HSI fee". Apparently they got in some legal trouble about this so the "HSI Fee" was zeroed out.
Frontier took over Verizon's territory in this area (Western North Carolina). Verizon was terrible about servicing the phone lines and were completely uninterested in providing Internet. Frontier's web site and billing system in still infested with Verizon. The changeover to Frontier caused month-long delays in billing.
We got a solid 1 Mbps down and around 760kbps up. We had one day of outage, otherwise it's been pretty reliable. Frequently we have a two to three minute outage around 7:30pm when we're streaming Netflix.
About a week ago we started getting download speeds of 2 - 3Mbps off and on. We heard stories about Frontier's backhaul problems, but it looks like this was solved before service started here - we never have less than 1Mbps download.
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