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Review by phite 
UPDATED: 2.2 years ago
member for 2.2 years, 15 visits, last login: 127 days ago
 Sacramento,Sacramento,CA
 $55 per month
 "Has been very reliable"
 "Speeds are slow compared to competition"
 "Price is a little high for the speed in today's date, but the service is reliable."
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I got Frontier about 5 years ago and at that time they had 1 mbps down/ 128 kpbs up. They boosted the speed a couple of years ago to 3 mbps, but now it seems that the connection speed is slower than what is offered. I believe it may be due to outdated hardware which I have since my service began. I will try to contact them and try to get new hardware so I can get the 8 mbps or 12 mbps which is supposed to be available in my area. The service itself has been very reliable and has been down only a few times in the past couple of years. I haven't called the tech support in a long time now so I can't say how they are at this time but when I did call there always seemed to be a long wait time. The service itself at that time seemed okay while the only problem was that they kept asking me to do stupid things that really never cause these problems. For example they would ask me to plug the modem directly into the wall, this happened every time I called in and it was never the problem. However the tech support did solve any problems I had in the past. I am looking to upgrade my hardware now and get up to the new speed. As of now the only thing that would take me away from Frontier is if they cannot give me the 8 meg speed that I am looking for through them.
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Review by halogrumman
Posted: 2.2 years ago
member for 2.7 years, 14 visits, last login: 1.6 years ago
Rhinebeck,Dutchess,NY
$45 per month
 about 23 days
"UMMM none"
"Everthing"
"Horrible, would drop it for anything else, unfortonately its all i got"
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Frontier dsl was good the first 2 days that i've had it after that it has slowed down dramaticly and is very ustable. Unfortonatly for me i run an online business and need dsl. Frontier is the only dsl company around me, also i can't get cable. Man does Frontier Suck!
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 Review by logcabinboy
UPDATED: 2.2 years ago
member for 8.3 years, 2217 visits, last login: 1 days ago
Whitmore,Shasta,CA
$35 per month
about 7 days
"The only landline broadband available"
"Very bad latency every evening"
"No other choice, but I am happier than with dialup."
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I was contacted by a service tech telling me that DSL was available to me, and if interested I could call their customer service line. I did that about a week later on a Monday and was told a tech would be available to install the following Monday. That day the package was waiting when I got home from work.
Recieved a speedstream modem/Router combo (not quite sure how I feel about it yet). The connection works really well most of the time, but occasionally it just stops, much like my dialup account also did. I can live with that though. I was never told what my downstream/upstream would be but I'm assuming it is 1500/256 and get a good 1250/220 on speed tests.
Overall, I'm fairly satisfied to have it and feel sort of lucky since I do live in a tiny town up in the mountains.
Followup comments:  faheyd
join:2006-03-07
Alturas, CA
1 edit | Sorry you have frontiernet My routing goes through you guys I believe.
Frontier dont' give a rats azz about its customers.
The latency through NorCal has sucked as long as I've had it.
But now that I HAVE HAD TO TROUBLE SHOOT their network, (instead of them doing it themselves), I know which router is causing the problems.
But even still, it doesn't MATTER, BECAUSE NO ONE AT FRONTIER WILL FIX IT.
traceroute to 72.232.44.68 (72.232.44.68), 64 hops max, 40 byte packets
1 matrix-254.fahey.info (10.66.66.254) 0 ms 0 ms 0 ms
2 74-38-0-1.dsl1.pco.ca.frontiernet.net (74.38.0.1) 31 ms 30 ms 24 ms
3 74.40.4.61 (74.40.4.61) 173 ms 176 ms 178 ms
4 ge-3-1-0--0.cr02.plal.ca.frontiernet.net (74.40.3.173) 172 ms ge-3-1-0--0.c
r01.plal.ca.frontiernet.net (74.40.3.153) 179 ms 175 ms
5 so-0-0-0--0.br01.plal.ca.frontiernet.net.ca.front (74.40.3.150) 185 ms 207
ms 206 ms
6 bpr2-ge-5-3-0.PaloAltoPaix.savvis.net (206.24.241.229) 208 ms 183 ms 171
ms
HOPS 3,4, and 5.
FIX IT FRONTIER, FIX IT | |
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Review by faheyd
Posted: 2.3 years ago
member for 3.7 years, 51 visits, last login: 23 days ago
Alturas,Modoc,CA
$50 per month (12 month contract)
about 14 days
"Finally upgraded my line to 2mb down, 320kb up"
"Absolutly worst customer service, tech suppport"
"AVOID AT ALL COSTS"
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Although after 2 years, they finally upgraded my dsl connection to what it was SUPPOSED to be, I've been fighting with tech support to fix latency problems.
2 74-38-0-1.dsl1.pco.ca.frontiernet.net (74.38.0.1) 25 ms 53 ms 36 ms
3 74.40.4.61 (74.40.4.61) 170 ms 160 ms 180 ms
4 ge-3-1-0--0.cr02.plal.ca.frontiernet.net (74.40.3.173) 182 ms 216 ms 205
ms
5 so-7-0-0--0.br01.plal.ca.frontiernet.net (74.40.3.170) 170 ms so-0-0-0--0.b
r01.plal.ca.frontiernet.net.ca.front (74.40.3.150) 214 ms 207 ms
6 * * *
7 209.85.130.6 (209.85.130.6) 127 ms 66 ms 63 ms
8 209.85.251.34 (209.85.251.34) 82 ms 38 ms 34 ms
9 209.85.251.98 (209.85.251.98) 48 ms 209.85.251.94 (209.85.251.94) 40 ms 209.85.251.98 (209.85.251.98) 47 ms
10 74.125.19.147 (74.125.19.147) 33 ms 70 ms 53 ms
74.125.19.103 (74.125.19.103) 34 ms 33 ms 52 ms
Notice the bad latency in hops 3,4,5, which are all frontiernet.net's equipment (first hop is the remote office that I can see from my house). These morons at their NOC just can't figure out why I can't keep a VIOP or gaming session up. What you are seeing is just the tip of the iceberg. Those routers fluctuate wildly, from normal 30-40ms to over 300ms. I regularly get kicked off servers daily. When the frontiernet network is working, it's nice, but most of the time, it's garbage and no one in their NOC will fix it. I've got emails from over 7 months complaining about it. The line repair guys (really nice) say we are screwed because frontiernet doesn't get a rats azz about its customers. I'm a retired USAF Telecommunications Systems Tech and have installed more fiber, routers, and switches than I care to remember, and these MORONS at frontiernet have pissed me off to no end. How many times do I need to reset a modem (which shows NO ERRORS at all) to prove it's their fault. Jesus, look at the traceroute, it's plain and simple that if every time the network is acting up and it's those routers in Redding CA that are screwed up, well, come on, get a clue. I'm pretty sure that they are using an ATM backbone and they just can't figure it out, along with routing protocols. I am just so disgusted with the company.
Followup comments:
logcabinboy
join:2001-07-23
Whitmore, CA
clubs:
| You're preaching to the choir I've been dealing with this for a long time.
Tracing route to google.com [72.14.207.99]
over a maximum of 30 hops:
1 6 ms 1 ms 1 ms 192.168.254.254
2 22 ms 59 ms 27 ms
74-38-0-1.dsl1.pco.ca.frontiernet.net [74.38.0.1]
3 203 ms 227 ms 207 ms 74.40.4.61
4 220 ms 217 ms 214 ms ge-3-1-0--0.cr01.plal.ca.frontiernet.net [74.40.3.153]
5 208 ms 183 ms 214 ms so-0-0-0--0.br01.plal.ca.frontiernet.net.ca.fron
tiernet.net [74.40.3.150]
6 31 ms 30 ms 31 ms core2-1-1-0.pao.net.google.com [198.32.176.31]
7 89 ms 32 ms 34 ms 209.85.130.8
8 32 ms 102 ms 85 ms 216.239.46.45
9 90 ms 91 ms 91 ms 66.249.95.247
10 99 ms 98 ms 101 ms 216.239.46.12
11 105 ms 105 ms 108 ms 72.14.236.183
12 301 ms 287 ms 289 ms 72.14.236.134
13 110 ms 108 ms 108 ms eh-in-f99.google.com [72.14.207.99]
Trace complete. | |
| faheyd
join:2006-03-07
Alturas, CA
1 edit | I'm a 100 percent disabled VET Frontiernet is how I communicate with the rest of the world, I live in the sticks in NorCal, Alturas CA 96101.
I do vid conferences via yahoo, skype, etc.
THIS NETWORK BLOWS and I can't just get up and kick someone's ass. Well, maybe I could take off my prosthetic leg and beat them with it. stress is something I don't need, and every god damn day I got to look at these shitty latency times and crappy voice calls over this damn network. | |
| jazpaisley
join:2007-09-08
Alturas, CA | Frontiernet so-call high speed lie Speed jumping up and down, and then! No internet for 1-15 minute. | |
| | faheyd
join:2006-03-07
Alturas, CA
| Re: Frontiernet so-call high speed lie They fixed the network in NorCal in Oct 07 by shotgun maintenance, meaning they just replaced parts until it worked.
It was good for 3 months, now it broken again and once again, I'll be on a 10 month long trial to try and get these morons to fix it. | |
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Review by battleforce
UPDATED: 2.3 years ago
member for 3.1 years, 3 visits, last login: 1.2 years ago
Corinth,Saratoga,NY
Contract price not specified.
"better than dial up"
"Connection drops if there is a thunderstorm within 100 miles"
"would drop in a heartbeat if I had another choice"
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I spent 3 years trying to get dsl OR cable access at my home. Cable runs all around but they never ran down my street and want 19k bucks from me to do it(timewarner). Here is my story. Take what you wish from it... I contacted frontier for dsl service. Brother has it 20 secs down street from me. Tech came out for site check and said "NO way. Too far out. Keep calling though eventually you will get it."-???- I followed his advice and was turned down 2 more times. Finally THEY called me and tried to sign me up. They told me that was rediculous I should be able to get it. Tech came out and decided to try it. He was NOT happy about it. Said before he started it would not work and proceeded to explain it all to me again. After I helped him run short cable direct to pc and we put on an outside whole house filter he hooked up his test device and immediately said "oh look see this won't do at all" He was unhappy with db reading. He made NO effort to try it. Called office and had them turn it down to 256k. He told me how there is no reason I or anyone should need faster han that anyway and its still faster than dialup so I should be pleased. Off he went. I had only 2 probs over the next year. One, the dsl drops and resets sometimes when a pc on home network wakes up from sleep or is shut down. Still does this occasionally and no one has ever been able to solve it. Two, neighbor(who pulls over 1 meg)lost phone due to lightening strike. I lost dsl.
I decided this year that I wanted to at least try the faster connection since the tech never even gave it a chance. Seems a bit excessive that my neighbor(My dad) can get 1 meg and I am only capable of 256k. I make the call and they have no idea what I am talking about as I am allready at a 1 meg connection. Finally I convince them that the tech turned it down.Come to find out, I was set up for 1 meg and being charged all this time for that and connection was turned down at a different office. Now I am getting 892k. Much better and runs great with the exception of the pc standby thing and the storm thing. Oh yeah.. whenever there are storms within 100 miles my dsl and my parents dsl next door blinks on and off like crazy. Is a huge dissapointment. But is better than dial up.
I was recently contacted by frontier and signed up for a 1 year contract for a 3 meg connection. I argued up and down with the fellow that it would not work and was told thats not right. There is no reason for that. He is sending me a new modem, 6250 I think. Mine is a 5200. Anyway,a couple weeks go by, the new phone features have kicked in and dsl is unchanged. No new modem. I call tech support. Power cycle the modem of course. He has no idea why he would send a new modem as that has nothing to do with speed. Besides, They allready have me down for the newer modem. He can't help me switches me to repairs and I have to repeat the whole thing again to this lady. She sends a new modem out and puts in repair ticket.Tech comes out when I am not in. I come home to find slip in door that I need to call because everything is good. Must be a line prob inside. Keep in mind the tech and I ran that line. I peek outside and my whole house filter is now gone. I call up and let them know they ran the inside line and the filter is gone. Of course I have to power cycle the modem and be transfered to repairs again to explain it all again. I get a phone call from a very frustrated tech. They have tried everything and cannot find a reason for my slow speeds and disconnects and are going to turn it back down to 256k.After my head spun all the way around a few times I ended up arguing with him a bit and explaining that there is a serious miscomunication on his end. I am not asking for help with my 1 meg connection. I am now on a 1 year commitment for 3meg that I was assured would be at least much faster than 1 meg .He explained that was crazy. I was too far out for that. The 3 meg service has not even been rolled out yet. There isn't even a billing system in place for it yet. He calls me back to let me know not to worry about the 1 year thing and leaves me at 892k. My filter must have been replaced at the pole. They have new ones that go out there he says.
I feel like I am dealing with rookie phone company training camp. I run 892k on a 1 meg connection. My parents next door run just over 1 meg. I am less than pleased with the entire situation but have no other options here. The service runs fine for me when the weather is nice(other than the standby thing) I can't even see any point in trying to get them to fix the storm problems. Whenever it is stormy I unplug my line to my modem. I have blown 2 surge protectors on it. My parents have lost theirs 2 times from lightening hits. I have lost 2 reg phones as well. When it storms, our phones burp, buzz, chirp, growl and at times do complete rings. Frontier has been out and checked grounds and all is good. The tech tells me that is normal, his grandmothers phones do the same thing. The dsl storm prob isnt a local thing either. The sun can be shining here and the dsl will start reseting. If I tune to the news, sure enough someone within a 100 miles is getting whalluped with a storm.
Thanks for letting me ramble on.
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Review by mudshark
Posted: 2.3 years ago
member for 3.8 years, 3 visits, last login: 1 year ago
Glen Spey,Sullivan,NY
$95 per month (12 month contract)
"None"
"They lose emails and do not ack this"
"will not support their own systems"
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Have been trying for weeks now to get them to fix a problem where they lose emails that are sent to me. On the phone they say they're on it but they never call back and never fix it.
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 Review by ramsfan7
Posted: 2.4 years ago
member for 7.4 years, 339 visits, last login: 2.4 years ago
Golden Eagle,Calhoun,IL
$49 per month (12 month contract)
"Got to ditch my DirecWay Dish in rural area"
"$600!!!! early termination fees"
"Avoid Frontier promotions at all costs"
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No I didn't get the free Dell PC and now they want their money; that would have only been $400 anyway and at least I would have had a sub-par PC to show for it.
I was in month 10 of a one year term when we moved out of state. Can't do much there, they were even prompt enough to disconnect my phone and internet a day early.
Did they warn me when I signed up for these services? What do you think? I'm sure they said something nebulous like "early termination fees may apply".
Bottomline, avoid their promotions!
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Review by dck22
UPDATED: 3 years ago
member for 4 years, 76 visits, last login: 3 years ago
Dansville,Livingston,NY
$19 per month (24 month contract)
about 4 days
"Prompt installation, Solid service"
"Speed has decreased"
"I am more than satisfied with a solid connection"
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I switched from Road Runner to Frontier Net DSL because of the discounted package in conjunction with my telephone service.
I requested professional install rather than self install because I did not believe my phone wiring was up to snuff. I had the professional install at no charge and a brand new line pulled to where I wanted my service. IP is dynamic, but doesn't appear to change. I am using a Siemens DSL modem rather than the newer modem/router because I already had a wireless network set up in my home.
So far I am very pleased with the speed and reliability.
11/05/06
It has been a year now. Originally my speed ran between the advertised 6meg and 5meg. A few months later, it was down to 3 meg and not long after that it went to 2 meg. I called and complained and a truck rolled out. First time I got some new wire that helped a little. Second time, I was switched to a different pair from the pole to the CO. I run 3+meg now consistently. They can't explain why I had over 5 and now can't do better than 3, but I am happy with 3meg and very low errors.
Will I stay a year from now when the contract is over? That depends on the price at the time and the competition.
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 Review by bbarrera
UPDATED: 3.2 years ago
member for 9.1 years, 5002 visits, last login: 1 days ago
Elk Grove,Sacramento,CA
 Business customer
$70 per month (36 month contract)
about 5 days
"rock solid"
"speeds slower than Surewest, Comcast & PacBell"
"OK for business class service, not competitive on speeds"
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I'm basically happy with FrontierNet's business-class quality of service and technical support, however the connection speed is not competitive. They are overdue to introduce ADSL 2 in this area, which should raise downloads to 10Mbps. A bit of apples and oranges -- Surewest is selling consumer 20M/20Mbps service for $50/month (1st year special) while Frontier is selling 2000/256kbps *BIZ CLASS* at $70/month on a 3 year contract. I've got a dual-wan router and use Frontier for business and Surewest for after-hours.
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Review by older dog
UPDATED: 3.6 years ago
member for 4.4 years, 2592 visits, last login: a few hours ago
Guilford,Chenango,NY
$87 per month (12 month contract)
about 4 days
"Rural service, Tech support, follow up"
"Sometimes takes a few tries to get it right"
"Improving year after year"
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It may seem strange, that i am giving a good rating, after 3 service calls in less than a year.
Frontier has made, fast phone pickup,
Polite and generally knowledgeable techs,
and quick truck roll
Job 1
I have had Frontier DSL, 1 year, and 5 years of dial up from them prior, That was really bad due to my distance.
Once you call for repair a tuck shows up with in 24 hours, usely less than 5 hours
Frontier does have some bad techs, but overall there support seems to be a step above the support, I read about in other's review
Several years ago, the wait on hold was 5 to 20 minutes ,
The last 6 calls have all been answered In Less Than a Minute, once you get through the voice menu.
Grade A for this
About 4 months ago, starting having trouble maintaining sync.
Called tech support and went through the standard scrip. Tech apologized for this, but explained he would be asked these same questions before he could advance this to the next level. Next level agreed a truck roll was necessary. and that they would be there shortly,
It was almost noon on a Saturday, wow I thought,
Got a call at 4:00 PM saying that they ended up behind, and apologized for not being able to make it before Monday.
Monday came and I Got a phone call from a neighbor that there was a lost frontier guy wandering around in the snow, messing with her phone.
We found a short section of the drop, from the pole to the nid, that had been chewed bare
He replaced with another short section, I now have 2 splices in a 10 foot section, He then left.
This repair made little difference.
Called again, script was mostly skipped and a another truck role was made.
Tech showed up at 4:00 pm and said how is it., Told me to call if I had any more problems.
Connection has been rock solid since then, but my speed has been going down.
I live at 18000 feet plus from the CO.
My speeds have been dropping from the 768 provision to about 200 at times 500 most. Off frontiers servers not BBR, have not got a decent speed of BBR in months, some congestion some where.
I called and asked, since my line was now stable could my speed be turned up some..
Scrip was skipped , since this was a follow up, short easy call.
A couple hours later, sync goes up to 1.6, the max for this little town. They advertise only one mb for this town,
Download was still a bit rough around 900, said he would be out working on my line the following day, and hoped my lousing dial tone off and on was not to inconvenient.
Following day I am getting a steady 1.4 on Microsoft update, and 1.2 to 1.4 on the speed test.
Thunderstorms no longer knock me of line.
My line stats are still marginal, but are steady SNR 14 Atten 59
Today I get a call "was everything working to my satisfaction, And if I had any further problems to call"
Several of there techs have said, they hope to be increasing the speed considerably in the not to distant future..
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FrontierNet Internet Access
(15)
(14)
Not that bad
Here is your warning about FrontierNet