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Review by pmglab 
UPDATED: 4 days ago
member for 8.5 years, 198 visits, last login: 4 days ago
 Lowville,Lewis,NY
 $71 per month (24 month contract)
 about 30 days
 "usually is working"
 "slow usually,really slow during peak usage times"
 "it's the only high speed available to us so we grin and bear it"
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They constantly call and send junk mail trying to set us up with their phone,high speed,satellite tv service only to fall way short when I ask them to quote pricing.They can't show me any savings.Our free calling area is so small it makes ya cry.As it is our phone,high speed service through Frontier works ok enough,but I believe they owe us faster service for what we pay.I doubt Frontier will be able to manage so many more customers.
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 Review by Sarick
UPDATED: 10 days ago
member for 6.4 years, 391 visits, last login: 5 days ago
USA
$51 per month
"Good hardware"
"Multiple repair tickets for same problem"
"It's the only service available"
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Last year they upgraded the download caps we loved the fact of having maximum connection limits. Service was wonderful and our connection was stable.
We contacted support over technical issues of being disconnected recently 3/2008. This happened after a line was damaged in route to our house was repaired. (a tree fell on the lines) An intermittent issue caused attenuation to reach over 60+ causing our connections to drop with an average that was 51. After contacting the tech support a ticket was issued.
The problem appeared to be resolved and out connection was again working at about 2m+ down. We again started having issues, We again contacted support after unusual errors. That night our max limit prematurely dropped to the minimum guaranteed rates. The problems with drop offs continued and we again contacted support. The next day a tech visited our hour for the first time and we had no issues.
Unfortunately, because of contacting support our connection limits that where previously 100% reliable before 2008 where permanently capped. I contacted support and was given the run around that we only guarantee 1m down and because the problem is fixed they don't understand why I'm upset.
UPDATE:
I finally contacted, frontiernet's main company about this issue and a nice employee called me back withing hours. The issue was fixed and my line was upgraded to 2.6 meg. Today it went down for the first time in months after I called up over congestion. now it's at 3.7 almost 4 meg down.
There are still a lot of errors but I suppose as long as the line is stable and fast I'm not complaining. I'm very please that this single representative got through the red tape and fixed everything.
UPDATE:11/11/09
did a line test seems ok enough but as you can see they still have some minor backbone network issues that aren't on my end.
»/linequality/nil/2585263
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Review by JSmith113
Posted: 17 days ago
member for 17 days, 0 visits, last login: 17 days ago
Kingman,Mohave,AZ
Contract price not specified.
"Slightly better then nothing"
"They don't want to do anything"
"It's like wheel of fortune"
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We pay for a business account for our 4 home computers where it's been fine for awhile. Recently we moved down the road. Now we're getting speeds as low as 100kbps, NEVER anywhere near what we're paying for and frequent disconnects. When we called them to ask them to fix this, they said they couldn't see a problem on their end so they can't send anyone out. We've tried different routers and other peoples networks, the problem has to be on their end. We've got an appointment with another company tomorrow.
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 Review by guypd
UPDATED: 38 days ago
member for 1.5 years, 755 visits, last login: a few hours ago
Silver Springs,Wyoming,NY
$34 per month (24 month contract)
about 7 days
"First year is free"
"We lose our connection every time it rains"
"Switched back to RR"
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(update)After continuously comparing bandwidth between my mom's dsl with Frontier and our Road Runner connection, the Road Runner connection is always about three times the bandwidth and less than half of the latency.
(update)My mother, who still has Frontier DSL, got hit by lightning. She called Frontier's customer service and told them that she lost the phones and DSL. The service tech came out and got the phones back online, but never checked the DSL. She had to call them again and finally drove an hour to one of their centers, to pick up a new modem.
(update)Forget trying to get anywhere with their customer service. If you tell them you have an issue, only when it is raining and the lines are wet, they will still send a technician the next day, even though the sun is shining and everything is dried out.
(update)Switched back to Road Runner after less than six months with Frontiernet. It was a mistake to ever switch to Frontiernet.
Switched from Time Warner's Road Runner to Frontiernet's 10M DSL with a new plan that the first year is free and the second year is only $30/month and a promise that the 10M was available to our house. This turned out to be a mistake
After having the service for almost a month, we had several problems and tech support was a 45 minute wait on the phone. Technicians came out the next day and found a problem between us and the CO. Our speeds, 3568/374, are better than they were yesterday, 503/260, but not as good as they had been, 4417/376. This definitely is not what they promised us, though.
Apparently, when it rains our connection is unstable. This is terrible. I guess I have to hope for a drought, so I can have a good connection. Because of the bad connections in the wet weather, Frontier keeps throttling back our speed, instead of fixing the actual problem. The latency has really tanked, too. We were getting a latency around 35 ms, but now we are over 80 ms.
Every time it rains, we can look forward to speeds around 500/200 and a latency over 100 ms. It is terrible.
»/linequality/nil/2450089
Frontier has released their announcement on their caps, and our speed is down to 95/78 with a latency of 695 ms. Go figure.
After lying to us about the availability of 10M being available in our area and their position on net neutrality, I am not holding our breath about their honesty, that people in their price protection agreement, won't be capped, also.
Attachments:
Followup comments:  | | 
Racerbob
join:2001-06-24
Webster, NY
 ·FrontierNet Intern..
 ·RoadRunner Cable
| Re: Oh Yeah?? Well what does what you are getting in Elk Grove, CA have to do with what we have for service here in Western NY State ? Congrats guypd on getting Frontier DSL and welcome to you. I have had the service since March 18th and like you, switched from Roadrunner. I could not be happier with Frontier's service and speed so far. | |
| | | 
spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA | Re: Oh Yeah?? Easy Hoss, Easy! Don't get all Bi-coastal on me! You dig? 
--
The weekend is here, grab a can of beer! | |
| | | phantom77
join:2004-11-04
Rochester, NY
| I live in West Irondequoit and my speeds are just over a meg. The frontier guys have been here 4 or 5 times this year because right down the road about 3 miles speeds are 6 megs. I hate frontier and am just waiting til the end of july for my contract to be up and it's Roadrunner all the way. | |
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spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA | Re: Oh Yeah?? That in a nutshell was my situation. I grew weary of slow speeds. 
--
The weekend is here, grab a can of beer! | |
| | | | | phantom77
join:2004-11-04
Rochester, NY
2 edits | Re: Oh Yeah?? Oh yeah true, But I was trying to contradict Mazakman because lives about 5 to 8 miles from me in western Ny and frontier is way slower than RR. Thats why the have the couple hundred dollar penalty for breaking you're contract. They'de be up the creek w/out that fine print. RR has no contracts. They dont need it. When you're selling Corvette's for the same price you're competion can only get and sell Chevette's for you dont need trickery. | |
| | | | | | | | | | | | | phantom77
join:2004-11-04
Rochester, NY
| Re: Oh Yeah?? See what I mean. The highest i get is about 1500. I avg. about 1200. The techs did everything they could. It used to be half that, then they bumped it up, but then I would keep getting dropped because the equipment outside is old and cant handle it. I.E. no central office points. They aren't up in West Irondequoit w/ no plans in the near future to upgrade them either. I was told by them. I.m a block west of the House of Guitars, and the techs told me that since I'm right near the river gorge and relatively close to the lake I.m stuck in a corner that isn't of great importance. Tha''ts why you're flyin' there. Webster and Penfield etc... are growing, Irondequoit is full. And 60% senior citizens so it basically comes down do the demographics.. One good thing is though the customer service is awesome. When we first had it installed, a month later we got a second computer, they came out to hook up the wireless network, the guy pulls out a wireless card, I said "man I'm gonna run up to the bank." He says "why"? I say "because those things are like 40$". He goes" the ones in my van aren't". Then a year later they came out and put all new lines from the pole to the house and inside too. Then after that the speed was like 2 meg, but we were getting dropped all the time, so they had to do a repair near Hudson and Norton on the pole to stable us out at these pathetic speeds.
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Racerbob
join:2001-06-24
Webster, NY
·FrontierNet Intern..
·RoadRunner Cable
| Re: Oh Yeah?? Wow. I can see why you are anxious to get RR. We are just east of the bay and our part of Webster is not growing. We are in a neighborhood that is full of 45 year old homes. ( or older ) There are some very nice new and very expensive homes right near the bay and those are very near to us. Maybe Frontier is trying to please the rich folks that live there. My parents are down off of St. Paul near St. Thomas the Apostle. I haven't speed tested there lately, but I know that my dad was seeing somewhere aroung 4.5 to 5 megs with the up to 6 meg cap. I had heard that their CO was up around Norton St. somewhere. | |
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spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA | 
--
The weekend is here, grab a can of beer! | |
| | | | |
Racerbob
join:2001-06-24
Webster, NY
1 edit | Re: Oh Yeah?? Wow, thats cool. But no way would I pay $120 a month for that. I can wait a minute longer to download any of the large fles that I get...which aren't too many. $120 a month for internet ? You can have it. | |
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Racerbob
join:2001-06-24
Webster, NY
·FrontierNet Intern..
·RoadRunner Cable
| Re: Oh Yeah?? OK...well as I said. First...I am not jealous. I have no use for the speed that you have. 20 megs won't make my web browsing any faster or enhance my internet experience. Second... the service where I live is very nice. I routinely see over 80% of my 10 meg download speed and that is fine by me. Furthermore, my current deal with Frontier has me paying $48 for the whole first year of my service. That is $48 for the whole year not per month. And then in year two, it goes to $34.98 a month. Yes, I took their phone service too, and that is locked in for two years at $19.99 a month plus the inevitable taxes. My TV service is through DirecTV. So we are both happy it seems. Frontier in this neck of the woods is at least trying to take steps to improve their services and after trying them twice before, this time it is 100 % better. | |
| | | | | iansltx
join:2007-02-19
Golden, CO
·Comcast
·Qwest.net
 ·magicjack.com
 ·BeeCreek Communica..
·Sprint Mobile Broa..
| Umm, what point are you trying to make, spewak? You live in an area serviced by FiOS. Awesome. Most of us don't, and it sounds like in some cases Frontier does a decent job with their service where you can't get FiOS. Roadrunner does a better job in some areas, worse in others. It's downright silly to say you have "one up" on someone else because you live where there is FiOS, and thus have it, and they don't.
I'd pay for the 2020 FiOS tier if it was around here. Maybe even more. But the fastest internet in this neck of the woods is 15/2 RR business or 12/1 WS business. Or for residential tiers, 8/768 RR or 12/768 WS. No wait, I'm outside of town so 2/512 would be $100 a month for me.
As I said, I'd get FiOS if I could, but it'll be ~2015 before that happens. | |
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guypd
join:2008-05-08
Silver Springs, NY | Very happy I am very happy with the service that we are getting. We aren't getting the full speed, because of the distance from the office, but overall, it is quite satisfactory.
The deal that Frontier offered us, to switch, can't be beat, either. | |
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guypd
join:2008-05-08
Silver Springs, NY | No longer very happy After finding out that whenever we have wet weather, we are going to be struggling to keep our connection, I am no longer pleased with this service. | |
| 
GNM
@frontiernet.net
| Frontiernet in Elk Grove, California I have had Frontier-net in the Elk Grove, California area for approximately 5 years. I pay $29.99 per month plus all of the taxes for a DSL line that was originally rated at 1mb down and 128k up. I generally get around 3 mb download an 350k up. The system has been very stable for about the past 4 years. I did have some problems when I first got the service but it was cleared up by the company quickly. I'm in a rural area and no cable is available where I live. The only other choice AFAIK would be satellite and those are rather pricey.
Although I seldom call them, I've never have any problem reaching the technical support line. Sometimes you have to wait 5 minutes or so but I can't complain about that.
The only strange thing is that they keep wanting to raise the price to $39.99 a month until I call them and agree to take the service for another year. Then they leave the price at $29.99. Go figure. | |
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Racerbob
join:2001-06-24
Webster, NY | Have I mentioned ? Have I mentioned that I am very happy to be back on Roadrunner ? | |
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guypd
join:2008-05-08
Silver Springs, NY | Re: Have I mentioned ? I think we are contemplating going back to Road Runner, also. | |
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Racerbob
join:2001-06-24
Webster, NY | Re: Have I mentioned ? Well times a wasting guypd. Get on with it. | |
| jonnn
join:2005-04-01
Sacramento, CA | elk grove where do you guys live in elk grove? i live near sheldon high school and the internet is really shitty around here (130 kb/s download, night lag 7-11pm) | |
| | HOLLYWOOD727
join:2007-10-06
Wilton, CA
| Re: elk grove map out how far you are from the CO. That may be one problem...
run multiple tests to the Bay Area ISPs and see what you get on numbers...
what kind of Latencies are you experiencing on your tests?
have you done a phone line quality test?
I'm sure you have a capable PC?
Frontier guarantees minimum up/down speeds... if you don't meet the minimums... they have to fix it. I think their minimum for DL is 768kbps - UL 128kbps
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| jonnn
join:2005-04-01
Sacramento, CA | im about 5 miles from the CO, im positive the problem is on frontiers end | |
| | 
Smith6612
Premium
join:2008-02-01
united state | Re: elk grove It most likely is. A lack of bandwidth at your remote terminal is most likely the problem. | |
| bbarry
join:2008-01-11
Chemung, NY
·FrontierNet Intern..
| said by HOLLYWOOD727 :
Frontier guarantees minimum up/down speeds... if you don't meet the minimums... they have to fix it. I think their minimum for DL is 768kbps - UL 128kbps
Frontier Residential High-Speed Internet Terms and Conditions
No Warranties
We make no representation or warranty regarding the actual speed of High Speed Internet or other Services provided by Frontier. Actual speed may vary and depend on several factors, including Customer location, equipment, and traffic on the Internet. Speed comparisons to dialup based on average download speeds of 28 Kbps and 56 Kbps modems. | |
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Review by qezden
UPDATED: 77 days ago
member for 123 days, 11 visits, last login: 38 days ago
Pine Bush,Orange,NY
$69 per month (12 month contract)
about 5 days
"Gives some access here and there."
"Unreliable, slow, and we pay more than other services."
"Great when we started with them, beyond bad now."
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We are pretty limited with our access to high speed internet in our area. Frontier here was great when we started, we were quoted 1 mb down, not sure on the upload limit. We often got way more than that, and sometimes up to 3200k DL speed was often easy to get. Unfortunately, over the past year or so, the service has gone from out once every few months, to barely usable at certain times. Resetting the modem and router is now a thing we do before getting on the computer in order to make sure we have access. I was an avid WoW player, ping times where around 120 to 200 ish at worst, which is fine considering how far we are out, and the server I use is in CA. I have since quit playing the game due to the fact that the connection here can not hold up long enough to enjoy more than checking my in game mail. If I get that far, I consider it lucky. The ping time on the servers now are average around 400 to 500, and at times above 12,000, making the game unplayable. Monday, I will be calling them and asking to have a look at our setup and see what they will turn up or whether they will even try. I would say that if you are in the area and looking for an ISP, I would look elsewhere if you can. We have multiple machines on this DSL line, with a great router and each machine can connect to each other regardless of if the internet can or not. We have changed routers three times, we have unplugged all the phones and the fax machines to try that, but it seems as the issue is now worse than it was in the beginning. Changed the cables with new ones, and even changed the modem out once. Not sure what else we can do to fix this.
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Review by Drone6076
UPDATED: 83 days ago
member for 182 days, 6 visits, last login: 83 days ago
Moab,Grand,UT
$134 per month
about 7 days
"The only broadband game in town."
"Frontier plays the contract game and jack up prices incrementally."
"The devil is in the details!"
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I have a two year contract for digital phone service and high speed internet.
Pro: Rather idiot-proof interfaces and setup - great for non-tech people or the elderly.
Pro: Local techs and installers are top-notch and very professional.
Pro: Customer service is excellent and polite, but have to be cut-throat in these hard economic times.
Con: Frontier speeds fluctuate greatly. Some times of the day it seems congested and sluggish hovering around 400kbps and at other times it can reach close to 3mb. Upload in rural areas is always significantly worse, which is due to infrastructure issues and oversold bandwidth.
Con: Frontier redirects your DNS lookups to Yahoo search. In rural areas your DNS servers will be physically far away, which slows down every single webpage load.
Con: Frontier's homepage and webmail is My Yahoo.
Con: Frontier charges you rent for a modem which you can never pay off. In one year of dishing out $5.99 a month you could have bought a-top-of-the-line router with all the bells & whistles rather than the siemens rebranded gateway forced on you by Frontier. The supplied modem is a SE567 which is extremely easy for war-drivers and freeloaders to break into and steal your signal or sniff your traffic. In rural parts of Utah, Frontier techs on the other side of the country can telnet right into your gateway bypassing all the security settings. You can bridge the modem to a third-party router but Frontier does not support this and offers no technical support or documentation.
Con: Frontier plays the contract game many cellphone providers have been sued over in recent years. If you sign up for a $70 a month contract, be prepared for close to $20 in taxes and the modem rental fee knocking it up around $95. Frontier will not tell you how much you will be paying in taxes as per their policy. When your contract expires, rather than offering you a promotional contract to get you signed back up, they jack up the rates. For bundled long-distance and ADSL my current rate is $133.99
If you end up having to go with Frontier, ask the techs to put the phone line and the ADSL lines on separate runs - this will greatly improve your latency and upload speed, and might save you the hassle of having to use line filters. Also, make sure that if you are using wireless phones that they are not on the 2.4GHz spectrum because it will degrade your wifi signal.
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Review by nl37tgt
UPDATED: 97 days ago
member for 265 days, 78 visits, last login: 50 days ago
Bangor,Northampton,PA
$95 per month (24 month contract)
about 2 days
"reliable connection, tech support speaks english"
"unreliable speed/latency, uneven levels of knowledge from the tech support"
"avoid if possible"
| Pre Sales information:
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I had 1.5MB downstream DSL from my local telephone company for years, very stable, very few problems, they warned us when it was gonna go down for maintenance and all at a good price. Then Frontier walked in and bought them up a few years back. Been a battle ever since then. The downstream speeds and latency started bouncing around and it hasn't been fixed in over a year. After countless calls to tech support and a good number of visits from their road techs, still the same problem. They talked me into a package deal in which we received local, long distance, an upgrade to 3MB downstream 384KB upstream and a Dell mini laptop with a 2 year agreement since it was "a good deal and it'll probably help with the problem you have." Big mistake, the problem still exists and in some cases worse.
A connection that should go no lower than 2100Kb/s downstream commonly is around 1400, with the lowest recorded speed of 92Kb/s. So now I'm on a first name basis with the two road techs, and I have their numbers on speed dial. Poor Terry and Rob (the road techs) have been going nuts trying to find the issue, they've gone over the house wiring, changed filters, swapped out modems and gone over the external lines. They even bumped up my upload speed from 384 to 512 free of charge.
Now the phone tech support folks at least aren't outsourced to India, but most of them just go through the motions of speedtests, ping tests, and the signal to noise and attenuation checks. Other than that, they don't know much. One tech pointed me to this site, which I'm grateful, but others have proclaimed it must be spyware or viruses on my computer. I shoot that down pretty quick when I tell them this computer is up to date and scanned regularly with McAfee with a Spybot and Windows Live OneCare Safety Scanner chaser AND I've gotten the same speed result while in safe mode. Another guy thought my network card was the problem, till I disconnected the main computer and transfered the line to that Dell mini that sits here collecting dust and got a very similar speed result.
Thanks to this site, I've alerted Frontier to a server on their own network that always drops packets, too bad they never do anything about it, and I have a record for the past year. Unfortunately, I'm stuck with this company as far as high speed internet/phone is concerned. I've checked other providers, RCN is 3 miles out of range of me, local cable only has one way internet down here, meaning I'd have to dial up to upload and FiOS, forget about it, nowhere near here. I check with these other companies every couple months to see if they moved into the area, because I would switch in a heartbeat. The early cancellation fee would be well worth it if I would have a more reliable speed and I got what I paid for.
I'm reaching my limit with Frontier, I'll give it another month, then I'm gonna start making phone calls to the Better Business Bureau, FCC, state representatives and anyone else I can and see what happens.
My test results if you're curious:
»/testhistory/1625695/64a99
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Review by dgriff
Posted: 99 days ago
member for 99 days, 7 visits, last login: 23 days ago
Monterey,Putnam,TN
$40 per month (24 month contract)
"none"
"slow speed, IP and WAN addresses constantly changing"
"only choice in my area - stay away if you have another choice"
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I recently moved to TN from NY, I had Cablevision in NY which was very fast and NEVER went down. I am forced to use Frontiernet here in TN because they are the only one that is available in my area. The DSL is slow, about 1/3 the speed I had in NY and the IP and WAN address keep changing. VERY annoying.
If you have a choice of ISP's choose someone else. If someone else comes into my neighborhood, I will switch and gladly pay any early termination fees.
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Review by SevDog
UPDATED: 101 days ago
member for 3.3 years, 1 visits, last login: 101 days ago
Kearneysville,Jefferson,WV
$55 per month (24 month contract)
about 4 days
"Friendly reps."
"High price, low speeds, dishonest sales, rude techs."
"Worst internet service ever. If there were competition I would run."
| Pre Sales information:
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I called sales after finding out that I had no other alternatives for broadband in my neighborhood. I was told that I would have 10mb down for $49.99. Price sounded
ok for the speed but was higher than when I had Verizon DSL (34.95 for standalone 3mb).
Tech came to install and was very quick as he already had configured the modem. As soon as he is out the door I run a speed test and find that I have about 1mb down. I call the tech as he has given me his number and tell him the speed. I am told that I ordered 1mb service and that he could bump me up to 3mb. I tell the tech that I was told by sales that I was getting 10mb. So then he says to the techs around him "Hey guys, sales told this guy that he was getting 10mb!". I could hear loud laughter over the phone. So he bumps me up to 3mb and I am still very slow. Getting anywhere between 640kb and 1.7mb depending on when I run the test. Call tech support several times. One trouble ticket was closed with no work being done. Another trouble ticket took over 2 weeks to be touched by repair. I am finally getting some decent speeds but the upload speed that they offer is very low compared to what I was used to with Verizon. I'm getting about 330kb up. My pings on online games are through the roof and its not even worth playing anymore. Oh...sales also forgot to mention that there is a monthly rental fee for the modem. All in all this has been the worst service I have experienced. Due to the lies from sales, high price, crappy speeds, outages, slow responses and no follow up from tech support I couldnt dump Frontier fast enough if there were other alternatives in my area. DO NOT USE FRONTIER FOR INTERNET SERVICE!!!!!! Also, I hate them and cant tell you enough how much.
Followup comments:
spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA
·SureWest Internet
·FrontierNet Intern..
| Hating them Hating them is easy. They make it easy. Everything you describe is what happened to me. They lie, and then they suck! Suck bad at that! I feel for you. I dumped them as soon as my Fiber was installed. Good luck in getting a new provider.
--
The weekend is here, grab a can of beer! | |
| bparisi
join:2005-10-23
Bloomfield, NY
·FrontierNet Intern..
3 edits | NO kidding! I too have been fed lies with the same deceptive sales pitch!
I can't even express how much i can relate to your experience with frontier. I just recently signed up for their service (DSL max + phone service for $59 monthly).
Well, where should i begin.
Lie number 1: Just like you, i was told i would be eligible for the 10 megabit down/1 megabit up connection in my new residence, this information was given to me based on my zip code/area, or so i thought. Well apparently i was provisioned on a 3 mbit down/ 5xx up line, and that was clearly shown on my speed tests and on my modem sync. I call again and i am told by a very rude and not very sympathetic frontier CSR that there is no such thing as DSL Max 10mbit service and she even had the audacity to tell me that i am even lucky to have 3mbit in my area! WTF!?
My solution? I call their tech support multiple times and get a ticket issued for their provisioning department, the next day i get a returned call from one one of their local technicians (provisioning department), I am told that my numbers look good on my DSL modem (attenuation/SNR?) and he will try to see what he can do for me but can't make any guarantees. I practically had to beg him to bump my speeds up.
Later on in the afternoon i check my modem and i have indeed been upgraded to 7616 kbits down and 1024 kbits up, which leads me to believe that i could really be on a 10mbit if they really wanted me to. Now why i was not given it to begin with is what bothers me the most. It just sounds like frontier is trying to rip off people that are not knowledgeable enough to know that they are not getting what they are paying for. Oh, and yes one of their CSR also ran around circles with me about the bullshit talk that they cannot guarantee their advertised speeds yeda yada yada, yeah right...
Lie number 2:
It also turns out they were also charging me for modem rental fee without my authorization, since we had already agreed that i would be using my own dsl equipment. I made sure of that 100% before i went ahead and signed up for the service (and contract after all) with a frontier representative named Diana. As soon as i realized that i was going to be indeed charged for the rental fee, i make another call away and another CSR explains that the modem feel is mandatory and that you can't not use your own equipment. What a crock of ****.
I call Diana again (the CSR i signed up the service with), and she assures me that it will be taken care and apologizes for the convenience. ( I will have to check again to be certain that i am not getting charged for it.)
At the moment i shall wait on my first bill (depending on how much i will be taxed) and decide if i should just go ahead and switch back to RoadRunner and only keep around frontier's landline telephone service or go ahead and take my risk with frontier's broadband service for the next 12 months. I still prefer frontier's upload cap than RR's pathetic excuse of 384 kbit for their standard service.
Hey, at least i have 30 days to decide...
-jblp
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webfeet
@frontiernet.net
| frontier sucks Everytome i have a problem they read from the screen as they have no real techs on land lines! The problem i tell them is whenever it rains my speed drops dramatically and then lose signal. they have been here repeatidly (never when it rains) and say i cant find a problem!!!!! I wanna throttle some one!!!!!!!!. I kepp telling them to change the line from the pole to my house but they cant grasp the electricity and water = interferance. After all i am just a dumb industrial mechanic!!! I want to switch to dish internet but hear not so good things about that t.!!!!! ;(........ I am stuck as theres no cable out here.!!!!! | |
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 Review by S k i p p y
UPDATED: 110 days ago
member for 6.1 years, 2224 visits, last login: a few hours ago
Show Low,Navajo,AZ
$90 per month
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(ratings match consensus)
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Update: I recently got a job with their direct competition so I feel that my review of this company may be looked upon as bias.
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