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Review by skidmarks 
Fair warning: reviewer joined this month
lodged 9 days ago
 Unityville,Lycoming,PA
 $115 per month- (24 month contract)
 about 10 days "They try to fix issues" "Poor Service for the cost" "No choice when they are the only name in the game"
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Have the 6M down plan. Modem is set to 3.7M so the best that can happen is 3.7. Unfortunately I have never seen speeds out of the 2M down range since I started the service. Was talked into the "free" second connect line (was told it would be bonded). Its not. So I have a dry pair that I attempted to bridge with some equipment that I own with my primary DSL. The speeds are SO poor I could not bridge them to improve my situation. As soon the as sun goes down my 2M speed drops to anywhere from .2 to .5 M down! Ping rates day or night are awful... 200 to 800ms from the first hop out from my house. Frontier is not interested in hearing the word latency or Ping rates. They ignore you when you start to try and discuss these numbers. I have had 20 trouble tickets cleared over a 3 month period... The local Telco guys told me it was a congested area, the frontier customer support said it was not. Finally customer support has my area listed in the congested area (no help with getting the speeds that we pay for, but at least it is a small victory that they admit it to be a congested area now).
The connection reliability is fine... but the speeds are not what I pay for nd most nights I could get out my 56K modem and achieve better speeds!
Guess the bottom line is I live in the sticks, frontier is the only name in the game. In my opinion they are not going to put money into remote locations to improve service, but still bill you at a extremely high rate for the crappy service (speeds). The local Telco guys are great, but obviously they don't write the checks to pay for upgrades...
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  spewakR.I.P DadkinsPremium
join:2001-08-07
Elk Grove, CA
kudos:1 | Sticks? I live in a city, but was on the edge of their service area. Could not get anything above 3megs. They wouldn't do anything about it and probably still haven't. Thank goodness for Fiber. Dropped stinkin' Frontier in a heartbeat. | |
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 Review by OSIU
member for 9.5 years, 1271 visits, last login: 1 days ago
updated 10 days ago
- Medina,Medina,OH
- $35 per month
 Verizon- "?"
- "Good luck with support and trying to get someone to fix it if you have a problem."
- "Beats satellite"
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Update 5/7/13:
Well, Armstrong Zoom has been pretty solid and no complaints here. More speed for the same money....... Good bye Frontier!
Update 4/17/13:
Finally fixed after a week! Gave me a new Netgear 7500 DSL modem/ gateway. Going to give cable a try and will cancel the weakest link.
Update 4/15/13:
Internet went down Wednesday morning (4/10) around 7 AM (I was using it at the time). Called support and they said they would have it fixed by 5 PM 4/11. Apparently there was an issue in the DSLAM and nothing wrong with my equipment. Morning of 4/11 arrived and they called and left a voicemail indicating they were running a little behind and would have it fixed by 5 PM 4/12. Called support around 5:30 PM 4/12 and they escalated it and it would be fixed 4/13. Called 7:30 PM 4/13 and now they weren't giving me an ETA of fixing. I said okay and promptly scheduled an cable internet hookup on Friday 4/19. Goodbye Frontier. Mismanagement into bankruptcy anyone?
*************************************************************************************This is my review of Frontier DSL after the transition from Verizon. See »Review of Verizon Online DSL by OSIU for my Verizon DSL review.
Speed (3/?) stayed the same and service has been consistent without any outages that I have noticed.
Frontier has cooked up some new packages and prices since the switch from Verizon. I was also notified that my area had been updated with the ADSL2+ technology and they are offering 6M and 12 M plans in my area, which are certainly under consideration as well. I am in the process of evaluating them and making a change. An edit will appear when I finally decide which way to go.
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Review by Terroriffic
member for 14 days, 0 visits, last login: 14 days ago
updated 14 days ago
- Houlka,Chickasaw,MS
- $60 per month
- "Best option where I live."
- "Not nearly the connection I'm paying for."
- "Disappointment all around."
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I've been getting DSL from Frontier in Houlka, MS for about 3 years now, started as a 1Mbps down/128k Up then a while back they upped it to 2.5 down/256k up and I was really happy with that for a while.(In comparison to the satellite we used to have)
However, For a couple of months now, I've had constant trouble with huge decreases in speed and even frequent disconnects on some days. I've called Support and technicians have come multiple times, still with no improvement.
When everything is okay my ping stays around 105ms, which i feel should be faster anyway, but as of late it's been upwards of 200-300ms with huge amounts of jitter while download speed has been more than halved.
It's absolutely dreadful and the techs and support reps seem to have no idea why it happens :/
Hope to see something resolved soon.
Picture below of my speedtest from just before writing this.
»www.speedtest.net/result/2686244524.png
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Review by (hidden by request)
(review was emailed from domain msn.com)
lodged 16 days ago
- Hillsboro,Washington,OR
- Contract price not specified.
- Verizon
- "Sometimes the tec. rep has nice voice"
- "See star ratings"
- "Money thrown a way"
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Frontier DSL connection in our NE Brogden St neighborhood is like tired old
wet dog in a freezing night. Old dial up modem is sometimes faster then t
heir DSL. Same goes with Frontier customer service. If you enjoy mental torture, just call them.
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Review by IfThenElse
member for 7.7 years, 1304 visits, last login: a few hours ago
updated 37 days ago
- South Vienna,Clark,OH
- $80 per month
- "They try, at least at the local level"
- "low speed, high lag"
- "only option"
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04/2013 Getting better, but still rough. Most of the disconnect/no connect issues went away as they switched off of the Verizon leftovers. Upgraded to 3/768 summer 2011. The CO is maxed out on lines, and definitely has problems at peak hours. I can expect to get 3 meg from about 1 AM to 6 PM, but drop to effectively dial up in the evenings. This even affects games, as I still have significant lag regardless of the bandwidth needed. This could be due to the upstream compression. I have also seen the internet just stop, no activity at all, for between 3 and 10 seconds when it is particularly busy. Changed modems from the 327 to the 7500 and just got a 7550. Each had slightly better connection numbers, but no real change in the overall experience. Tech support is decent, still have to go through basic checklist each call. Every time they send a tech out, it shows my line capable of 7 meg or more. They did mix stuff up and add the inside wire maintenance plan to my account. It showed in February, back dated to January. Wasn't too hard to correct, also got some credits for the service troubles.
04/2011
This is an account that was sold by Verizon. Verizon service wasn't great, this was basically the same, but is now slowly degrading. Rural DSL, only option is 768/128, usually get 80%, not counting lag, pauses (~10secs) and disconnects (as much as every 5 minutes). Not even sure what options I have because, 9 months after acquisition, most of the website still has Verizon branding and links that do not work. Only part of Frontier (well, ncnetwork, whatever that is) website that typically works is paying the bill, go figure.
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Review by DurhamDanger
member for 65 days, 3 visits, last login: 52 days ago
lodged 65 days ago
- Durham,Durham,NC
- Contract price not specified.
- "Local Tech Support are Great"
- "Oversold DSL leads to speeds LESS THAN Dialup"
- "$5 credit off bill still does not help crappy speeds"
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I was one of those many people who had Verizon before they sold Durham to Frontier. The sale was years in planning during which time Verizon ran Durham into the ground. On the switch to Frontier my network immediately bottomed out. However the field engineers and local techs worked through the issues and fixed my 3Mbps/768kbps to acceptable speeds hovering around 2.5 Mbps.
Until last week that is...we have been experiencing terribly crappy speeds during the evening hours and just plain crappy speeds during the day. We've even had network disconnections happen now. My last speed tests are now showing horrific speeds of 168kbps down. That is even crappy for dial-up!
When consulting with the technician, she admitted Durham has been over-subscribed in DSL and they don't expect to have it completely fixed until June 2013. Sending me over to customer support, they could only offer me a $5 credit for six months. That's five dollars off unusable service? It's like handing a company money for absolutely nothing.
I was supposed to get a call from the local technical manager to either explain the issue and do something about it or offer up something else. Nope. No call today.
I am having to move to another service (most likely Earthlink cable) to get the Internet back into my house.
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Review by smtfish
member for 10.2 years, 87 visits, last login: 72 days ago
updated 72 days ago
- Shepherdstown,Jefferson,WV
- Contract price not specified.
- "pleasant employees, sometimes helpful, always professional"
- "inefficient bureaucracy, *!# yahoo ad-laden webmail, slow dsl offerings, monopoly"
- "love-hate relationship with the new/old Frontier"
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At my home office, I have the only DSL speed supposedly offered in my area which is 2.5 mbps down, 512 up. (There used to be multi-tiered offerings but when I inquired I was told I only have one option). I've been a customer with Frontier both on the business side (POTS,T-1,metro-e,PRI) and their residential side (POTS, DSL) for over 15 years. I oversee services which total over $1400/month to Frontier.
I abhor their sales/marketing function. As a customer, I get constant mailings to buy services I already have, while at the same time being exhorted to go green with electronic statements. Physical statements often have ads selling junk for 3rd party services. Their sales technique to a captive audience in what is essentially a monopoly market is ineffective at best- irritating at worst. Having been a long-time customer, my irritation with Frontier continues to escalate over time. In addition to their snail mailings their current Yahoo web-mail is laden with cr@pvertising, C'mon I'm a paying customer. If there was another option for combined phone+internet I'd jump ship in a heartbeat.
Frontier is a multi-headed monster. I've been transferred between as many as four agents in a circular loop. I've signed contracts for services that took 6+ months to install (still in process). After the sale is made - don't expect the salesperson to call back if there is trouble. Where's the accountability?
Frontier has many gems in its technical support staff if you can get to the 2nd tier support or talk to people actually making the repairs. They are pleasant, intelligent, stay on the problem until it is resolved, and followup.
One problem I've noticed is that the support functions are divided by specialty (by necessity) but they often don't talk to each other. As a result diagnosis is often slow and sometimes the first response is along the lines of "we can't see a problem, it must be on your end" or "are you willing to accept any fees before we come out" Jeez, I thought you were the experts. In a world where network testers can tell me a line break is 50 ft away, I still don't understand why their troubleshooting tools seem to be lacking. This is both a technology and a management issue. Focus here first- not on your marketing. There once was a time after a recurring number of failures with Frontier, that I had a dedicated rep - amazingly all the problems and frustrations seemed to vanish almost instantly. Sadly that hasn't been the case for some time now
Frontier executives, please sit in on a support ticket from beginning to end. To truly understand the magnitude of your inefficiency, don't interfere in the process because then you won't see all the circular loops and hoops your customers are jumping through.
Frontier, cut your sales and marketing budget, streamline your support processes and use the money you save to improve your infrastructure in WV, improve your internet offerings to be competitive with Comcast, and get rid of the yahoo mail for residential customers. . . Then perhaps instead of deterring other people from signing up for your services, I will actually recommend you.
update 2013Mar6. I still stand by my original review but I will mention on the plus side I was able to increase my speeds to roughly 6 mbps down/768 kbps up. That said, they seem to be severely bandwidth constrained at their Charles Town, Central Office especially during the evenings. Heck, they even admit it on their speedtest.frontiernet.net webpage. I've been with them so long, I probably could be described as tel-codependent.
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| | Ditto Very well written sir!
I agree 100% with your evaluation.
Just to compare, TDS telecom has its own in house web app's to access every type of DSLAM they have, Anymedia, Calix, ect. You could even Telnet into a stinger if you needed to. And that was just level 1 support. If you needed to adjust a customers Modulation it was on call to a SR , to have them adjust them.
We had a Intranet chock full of granular topics to find the answer if you needed it.
I find that frontier spends gob's of cash on truck roll's due to their CSR's throwing their hands up in the air, or just putting to problem on the customers end.
Time to clean house frontier. | |
| | | Off topic. What does TDS telecom have to do with this review? Don't spam the forum. | |
| | | | Re: Off topic. trying to sell TDS's service in other areas??? They are a CLEC as well. | |
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| | Yahoo! Mail If you don't like the Yahoo! Webmail why use it? Why not go else where to obtain your own domain and host it some where? | |
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Review by Gentoo
member for 100 days, 22 visits, last login: 6 days ago
updated 85 days ago
- Carbondale,Jackson,IL
- $45 per month
- (24 month contract)
- about 21 days
- "Good off peak speeds and not much else"
- "Extremely High ping, Congestion, and Horrible tech support."
- "Oversold network, It's just not worth it."
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I signed up for frontiers 3Mbps/0.750Mbps Dry line DSL package for $40 a month plus a $5 modem rental fee. When we signed up they told us it would be on in 1-2 days. That never happened, we ended up waiting about 3 weeks with multiple calls to frontier wandering what the hell was going on. I'm not sure if there was a legitimate problem or that they just don't care.
Were I live frontier seems to suffer extreme congestion problems, starting at noon my speed slowly drop then about 7-10 it just dies completely with downloads as slow as 0.10Mbps. Then at midnight my speeds skyrocket to a constant 2.8Mbps. Overall I'm not very pleased and living in rural southern Illinois, I won't be seeing any upgrades for a long time.
I am no longer a Frontier Customer.
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Review by brkr19
member for 105 days, 2 visits, last login: 99 days ago
lodged 99 days ago
- Genoa,Dekalb,IL
- $40 per month
- (24 month contract)
- "Very slow and costs as much as Comcast"
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Slow speed. Called tech suppt of course the speed test says 1.5mb/sec but thats not what I get when I download and the browsing is slow too. Tech suppt says "not our problem".
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Review by asdfasd2
member for 7.2 years, 5 visits, last login: 103 days ago
lodged 110 days ago
- Columbus,Platte,NE
- Contract price not specified.
- "Not owned by recording industry. I've never had a C&D."
- "Unstable, speeds not as advertised, poor tech support, VERY slow for what you pay"
- "Don't use them unless they're the only ISP in town."
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For the first few years of being with this company (since around 2003), I was miserable. Something in their box out in our yard was messed up, it was making our connection essentially unusable for MMO gaming and completely down altogether when it rained. They kept sending techs out, they started threatening to charge us for the tech trips, they kept not fixing the problem. Some of their attempts at "fixing" it resulted in our speed dropping to half for no apparent reason and it took years to get them to revert THAT change (same old distance excuse, despite the fact it was 2x faster before they started messing with it to "fix" things). EVENTUALLY, they finally replaced whatever was buggered up in the box and apologized.
The net itself, when "working correctly", is unstable, especially in the evenings, because they need a serious hardware upgrade to get with modern times. There are times when pages won't load or game latency spikes up to 2000ms.
I still have random short periods of no connection at all, though fairly rare now - 1-3 times a month.
That aside, their prices for slow internet are absurd. If your internet is slow, they will blame you or the distance, even if it's their problem.
Also worthy of note:
This is one of the companies that tried to implement a 5gb cap on slow $50/mo 3mbit connection with a steep charge per gb. Bandwidth doesn't cost nearly that much! And it's so slow compared to modern internet!
I'm not exaggerating, unfortunately. I've put up with this company because the only other ISP here is Time Warner - it's way faster but it's owned by the recording industry and too far to service me anyways.
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