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Review by isp10002 
member for 165 days, 126 visits, last login: a few hours ago
updated 18 days ago
 Burbank,Wayne,OH
 $40 per month- (12 month contract)
 about 7 days "Consistent fast speeds" "Nothing so far." "Great service, frontier needs to work on getting faster speeds"
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I got this installed a few days ago, we got the highest package we could get 3 Mbps down 768k up, speeds are very consistent I'm getting 2.5 mbps down and . 5 up all the time, fast speeds, but I wish I could get something a little faster but 3 Mbps Is fine I play Xbox live and rarely have lag, but I wish I could get faster speeds buy 3 Mbps will have to do.
Update 1 week later
So far frontier is doing great, but I'm getting 2.5 mbps down and . 6 upload out of the 3mbps down and 768k up. I play Minecraft and Xbox and have no lag, I plan on staying with frontier for a long time in till cable comes to my area. I can stream 720p videos with no buffering and 1080p with little buffering.
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Review by William
member for 2.9 years, 1234 visits, last login: a few hours ago
updated 20 days ago
- Washougal,Clark,WA
- $30 per month
- about 7 days
- "No complaints"
- "Nothing so far"
- "Reliable, fast, no lag"
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As an ex-satellite user, was quite skeptical about Frontier was even really available here, my location is over 10 miles from the nearest town, there is a remote terminal about 2 miles down the road. Had Frontier DSL since 02-23-12 and took about a week for the install, using the Westell 7500 modem/router, all in all quite happy with the service.
Started with 3 Mbps down and 768K up, normally see speeds of ~ 3 Mbps down and ~ 1 Mbps up, don't recall exact date upload speed increased to 1 Mbps from 768. Have yet to contact Frontier for support, been over a year now. Pings generally stay below 50 ms, all hours of the day, but do spike every now and then, still when its higher than what was mentioned, beats satellite pings, no complaints, not an online gamer.
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Review by Stimpy
member for 71 days, 1 visits, last login: 42 days ago
lodged 71 days ago
- Oberlin,Lorain,OH
- Contract price not specified.
- "# of hops, speed constant, few dropouts."
- "others in my town mention problems, other's stories."
- "I love Frontier. As far as personal experience, they've been perfect."
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I've started on Verizon and recently went from a single 768kup/6Mbdown to 2Mb up/12Mbdown bonded service. I use Second Life, which is sensitive to packet loss and latencies. I've had a few more packets dropped with the bonded ASDL, but its literally been from a few hundred dropped packets out of millions to a % or two.
The service, from the operators from the techs who've come to the house, has been outstanding. I came from AT&T which used Indian operators who were nice, but seemed pretty powerless. Verizon and now Frontier seem to have happier workers.
tl;dr: Frontier is great!
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Review by taighitu
member for 6.8 years, 1017 visits, last login: a few hours ago
lodged 72 days ago
- Arlington,Snohomish,WA
- $35 per month
- (24 month contract)
- about 1 days
- "It is more consistent than when we had Verizon."
- "High latency and ping times every now and then."
- "Not bad for the money."
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We got Verizon when we built the house. Had problems with Comcast.
We have a bundled package, DSL, phone and Directv.
3 meg download and 768 upload, we're not heavy streaming movie users, mainly e-mail, news and chat rooms so no need for high speed.
They supplied Actiontec router/ modem which has been changed 3 times now and latest one has been running for two years without problems.
Tech support is good, friendly although not always able to come up with solutions especially high latency and ping times to our local office.
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Review by Aranarth
member for 1.4 years, 378 visits, last login: a few minutes ago
updated 93 days ago
- Stanwood,Mecosta,MI
- Contract price not specified.
- (24 month contract)
- about 12 days
- "Cheap and available"
- "DSL is not as fast as cable"
- "If your choices are Satellite or DSL, DSL wins!"
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Finally got it in the area after almost 9 years of promises.
Definitely better than Wildblue 500kbs service.
There are some coordination issues where everyone I called said yep its all hooked up but when the tech went to the NOC he found out it was not hooked up yet.
Price is decent.
Provided modem is a bit weird... may decide to ditch it early and get a better one form Netgear etc.
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Review by Zionikk
member for 120 days, 27 visits, last login: 23 days ago
updated 108 days ago
- North Baltimore,Wood,OH
- $40 per month
 Verizon- "Internet Always On."
- "400Kbps instead of 3Mbps"
- "Not bad, will be much better when they fully deploy VDSL."
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We had no choice but to use Frontier after Verizon sold out. In early 2011 our internet connection was always slow and the connection wasn't reliable at all. It would always disconnect and go out whenever it rained. I called and talked to customer service and they said it was because of an upgrade that they were doing in my area and told me that it wouldn't be complete until around March 2011. I made it through the outages and after March everything seemed to run fine.
Well not everything, my connection was reliable and it stopped going out. But I was paying for 3mb down but was only averaging around 400kb. I tried to get it fixed but they said that my area was congested. I ended up dealing with it until this year, my bill started getting higher and higher so I cancelled the service all together.
Update 12-20-2012:
Decided that I am going to get Frontier again, and I found out that I can now get up to 6Mps. I am also going to get a second connect line. I'm hoping that since I had to do a complete re-order that my speeds will be closer to the advertised ones. I'm not sure though because I'm still using all the old equipment. I will be updating again on the 24th when my internet is actually turned back on.
Also, I seen that a city in my county that is less than 20 miles away from me just recently got VDSL. They can now get speeds from 6-40Mbps. So I emailed the General Manager and he is sending a technician out to my town to see about our community getting VDSL. He even called me after I gave him my number in a second email and we discussed it more.
He seemed very happy that more customers were interested in getting VDSL and I just want to say that he is a great guy!
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 Review by Smith6612
member for 5.1 years, 2903 visits, last login: a few hours ago
updated 132 days ago
- Sanborn,Niagara,NY
- $45 per month
- about 7 days
- "Tech Support, Uptime, Routing."
- "Throughput can be inconsistent during evening hours. Bit pricey for the speed"
- "May be leaving service in a few months, but it has been reasonably good."
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As indicated in the Bottom line text, I may be leaving the Frontier DSL service after having them for nearly 7 years. I was one of the first customers Frontier had for DSL in the Sanborn, NY area when they first introduced it. The speeds for Frontier Max, the plan I have always subscribed to began at 1Mbps/128kbps and later on increased to 3Mbps/384kbps a few weeks later as Frontier began to establish their network in the area. The supplied modem was the Speedstream 6520 which was an ADSL2+ 10/100Mbps Wireless G router with a max level of security being WPA. The service when it was first connected was awesome. I saw my speeds day and night and it was pretty much reliable. Occasionally when Frontier was having backbone issues I would see a night time slowdown, and support was typically aware of it and willing to file a ticket for 1.5Mbps on a 3Mbps line.
Towards the second and third year of service, Frontier started to have an influx of customers in this area as a result of the trouble going on with the Cable company (Adelphia) and as a result, many folks jumped ship to Frontier. As a result, while Frontier had DSLAM capacity to add connections, they did not have the bandwidth backing up everything at night and as a result, speeds would suffer. It took Frontier a few months to resolve this as it was local, and this was simply a fiber optic upgrade between the Central Office and Rochester, NY. Once the new Fiber was installed, speeds returned to normal again. There was a fiber cut a week after that caused packet loss, however the local techs and phone support have acknowledged an area issue and the fiber cut was eventually fixed by Verizon (who Frontier had to lease Fiber from).
Fast forward to more recent events, I've noticed an increase in congestion on the service being caused from the transit in and around the Rochester area, in addition to the transit going to Ashburn, Virginia which is where Frontier has a key POP for peering with other providers. While my slowdowns are no longer local, they happen at various times of the evening and also on various days. Some days the service is consistent, other days it can be as low as 700kbps to most sites and a rollercoaster at that. Gaming performance also deteriorates during this time, with an increase in latency, loss, and jitter. Some latency increases were attributed to the gear in Rochester I must route through (BRAS, Switches, Fiber Ring) being congested which Frontier has been slowly addressing, but not as quick as they should be. The BRAS I route through was recently replaced, which has allowed for more consistent service.
One issue I do have with the service is with my ability to download and upload at the same time. I've done some research, and while we haven't settled on an exact reason for this, whenever I max my download out and attempt to run an upload at full speed my line takes a massive hit on the download. My download also takes a hit when I upload at a very minimal amount as well (for example, downloading at 390KB/s, could upload an additional 2KB/s and my speed will drop by 100KB/s). Based on what I've found out, this may be due to the old DSLAM I'm attached to, but more than likely it was due to the Cisco BRAS (Edge router) I'm attached to. The new BRAS seems to give me the same problem, but to a lesser extent. This may be due to the Quality of Service rules I have in place which were not effective on the old BRAS (were being completely ignored) but I will have to play around with this a bit more.
As far as the equipment goes, back in the day when Frontier gave out Siemems modems, they were well known to play up with gaming consoles. They were reliable and stable, with the SE567 giving some pretty good Wireless range, but it was often desired to bridge the modem or replace it with something else. Right now I have a Westell 7500 in use on my line, which has been stable and works fine. Frontier now offers Westell 7550s which include Wireless N radios. I'm glad Frontier has moved away from the Siemens modems and has started moving towards Linux-based units. This will, hopefully, allow for far more flexibility with their gear.
The last thing I'd like to mention is that Frontier is now upgrading gear in this area, a much needed upgrade with newer ADSL2+ and VDSL2 gear capable of delivering some better speeds. Some of these upgrades include ADSL2+ bonding on the physical aspects, so there's nothing fancy such as MLPPP being used. I may or may not have the service to try these upgrades out unfortunately, but I hope they execute this upgrade to the best of their ability and also make full use of all of the equipment. One complaint I also have with Frontier is with the speed they also provide in this area. The line I have is capable of going to speeds much higher than they offer. For example, right now my upload is uncapped for various troubleshooting reasons, with a sync at 896kbps. My download speed remains at 3Mbps after 6+ years of service. From what I have been able to obtain, the gear Frontier has is very capable of going faster but due to non-technical reasons they will not turn up the speed higher even on the old gear. I won't elaborate on this for various reasons but I really hope they reconsider now that the cable company in this area has some ridiculous speeds and aren't that much more expensive.
Some of you may also wonder why I didn't mention data limits or modem rental fees. I'm not for Frontier trying to cap their users like they've been trying to do for a while, first starting off at 5GB and then booting higher than average users. They haven't enforced caps in my area yet and I'm glad they haven't. It's not the right direction to go down in a modern Internet if they wish to stay relevant. Leave capping to the wireless providers. Also the modem rental fees, word has it Frontier is doing away with them. I have never paid a modem rental fee and I have found ways around paying it when I swapped modems to Frontier-supported units. For what I pay for the service on top of two landlines with Frontier, it's not worth it. DSL modems are cheap things, and are paid off with a few months of service. Plus, if I ever need support I'd rather not have them blame my modem.
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 Review by Blackbird
member for 8.2 years, 2586 visits, last login: a few hours ago
updated 168 days ago
- Fort Wayne,Allen,IN
- $15 per month
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This service started out with Verizon several years ago (hence my installation reviews partly reflect Verizon's earlier stewardship), and was bought up a couple of years ago by Frontier. DSL and POTS under Frontier have remained mostly on a par with the previous Verizon level - that is, fairly good, although there seem to be occasional spells in recent months when the Frontier DSL system goes into a deaf/dumb mode for minutes at a time when I'm accessing sites on the Internet, though the modem shows things supposedly being OK. Also, there are unrelated sporadic problems with POTS heavy line noise/static that interfere with the phone service, but strangely not the DSL (yet!). The copper lines to this area are old and not well maintained (dating back to Verizon's ownership, when little physical line maintenance was being done - now those chickens are coming home to roost under Frontier's ownership after strong winds or heavy rain storms).
The service remains priced at $14.95/mo "for life" as originally contracted with Verizon... though there are rumblings that a $1/mo increase in all DSL rates are coming under Frontier. But so far, so good.
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Review by kjpwv
member for 6.4 years, 841 visits, last login: 68 days ago
updated 169 days ago
- Fairmont,Marion,WV
- $44 per month
- (24 month contract)
- about 5 days
- "Local Technicians are awesome, they have done everything in their power to get me a reliable connection"
- "National Customer Support. So bad it's laughable, just absolute iddiots who have no idea what is going on at the field level."
- "If you can fight your way through support and get a local technician, s/he can tell you what is really happening"
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Installed in March 2012, finally writing a review.
I have had a long strange trip with various internet traveling on various radio waves until finally land based DSL came to my door. Well actually I had to drag it to my door kicking and screaming for several months until the National morons finally sent out my hero Brian. My neighbors had had DSL for about a month and I called Frontier multiple times trying to get them to send someone out to see if I could get service, everything including outright begging. On about the 4th or 5th try I finally got someone who was willing to listen, there is service very near by, please for the love of goodness send someone to check it out.
When my new hero arrived he saw that I was at a nexus of exchanges, one way went to the north and Morgantown, the other the south to Fairmont. Out here you can make a choice when you build what exchange they wanted to be on, and the original builder decided to go north which had no service (at the time, they do now 6 months later), but with a little work Brian could reroute me south where service was live. The techs came out on Friday afternoon at about 3pm in the rain and hooked me up and I've been pretty happy since.. but there have been a few hiccups.
For a short periods my internet would only work from 9pm to 9am, then it would disconnect and reconnect every minute or so making it unusable. It took a few calls and almost 5 days to get a technician out, but they were able to find the issue quickly once they were finally dispatched, loose wire at the CO that was making intermittent contact. Again the national level failed me miserable while the local tech took care of business.
All in all my experience is the West Virginia techs are doing everything they can with the garbage Verizon left, and are revealing absolutely no help from above. Compared to HughesNet and Ntelos 3G this connection is beyond fantastic. Highest quality Netflix with little to no buffering, I always max out and exceed (4 and sometimes 5 meg 29ms ping) the speeds I am paying (3/.75) so I'm quite content. Now that I have most of the local techs numbers I don't even deal with the national morons anymore.
The price is right, $44 with all fees, least I've paid for internet in my 7 years out in the sticks.
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Review by slopoke
member for 323 days, 28 visits, last login: 5 days ago
updated 170 days ago
- London,Madison,OH
- $29 per month
- (24 month contract)
- about 1 days
- "Always On, Wireless Strong, Mostly Consistant."
- "Congestion when the School Buses empty and kiddies online."
- "Rural area with DSL. At least we have broadband."
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After we changed from Verizon DSL; things went without a hitch. Had a couple bumps when contract renewed, but got that fixed. Our 'road' guys are great, friendly guys who help you get everything up to par. Small town in NoHio on line. We have Nextel Modems. Excellent wireless signal. Good advertised speeds except when the homework starts, till about midnite. Normal. Don't really use Yahoo much but the mail is good. Keeps you posted. Fair on-line support. Better getting help Here at BBR. Good site. We good.
Update: Still good. Been 'on' 166 days without a drop. Speed has improved with local updates to equipment. Road guys are great. Cruise by to see if things are good. Could get cable (TW) but they want thousands to run cable back to farm. For an extrra 3Ms don't think so. People have problems but Frontier has been good here.
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Frontier Will Not Help Us.
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