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Review by IBMer See Profile

  • Location: Azle, Tarrant, TX, USA
  • Cost: $47 per month
  • Install: about 5 days
Solid Performance and Price
Not the best installation experience
Much better than I expected
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Frontier recently upgraded my area to fiber and offered a promotional price of 500 mbps for $45 a month. After paying Spectrum $80 for 300mbps I decided to take the gamble. After a rocky start including a tech who decided to leave trash on my property (such as the ONT cardboard boxes and plastic on the outside of my house), the service itself has been great. Over ethernet I am getting slightly better than the 500mbps which was promised, interestingly my upload speeds seem to be slightly higher than my download speeds. And after receiving my first bill it does seem that the price next month excluding the install fee truly will be around the $45 promised. Overall given Frontier’s rather bad reputation I have been quite pleased with their fiber service, but if they raise their prices too much in the future I can always return to Spectrum to get the new customer pricing.

member for 8.8 years, 3 visits, last login: 1 year ago
lodged 1.1 years ago


Teasip
join:2001-05-14
Plano, TX

Teasip

Member

Enjoy!

No taxes here in Texas IF internet only. Enjoy!

Review by Randell17 See Profile

  • Location: Ranger, Gordon, GA, USA
  • Cost: $50 per month
  • Install: about 10 days
None that I can think of
You pay too much for what they offer
Frontier BLOWS
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I Love the tech support, but the speed value for the money sux big time. For what we pay for telephone service and DSL MAX we should be getting at least 2 megabits. All we get is 1 meg a second..... I have to give this to them; However, They use PPPoA and give us a speedstream 5200 to connect with. ATM works very well with the setup here, my speed rarely drops and theres no logging on. I have a dynamic IP, but my IP doesn't change unless the DSL goes down and that hasn't happened since we got the install worked out.

UPDATE: We had our DSL shut off for none payment cos we forgot about it and when they went to cut it back on they said the card was full and we would have to wait. So two weeks later a tech comes by and tells me hes almost done getting me set up, he leaves and comes back a few mins later and says that the DSLAM is sending 10 meg downstream and 1 meg upstream. Im like wOOt! After a firmware upgrade to the modem and several hours tweaking i've made it up to about 9.2 meg. Im uber happy with the service now. Thanks Frontier for giving me what ive been askin for

July 8th, 2009

Well as of about a year and a half ago the speed got chopped back to 1 meg, i called yelled and complained until they literally connected me with the lady at the "provisioning" office i guess we can call it and she re provisioned me at 3 meg and that's where Ive stayed since then. Its a max speed card in the DSLAM and the internet service is called max speed and in 99% of the places it doesn't have a advertised speed. This leads most normal people to think they are getting the MAX speed... however I apparently slipped through the crack for about 6 months and was un-provisioned so to speak. I checked and based on my attenuation and such, 10 meg is actually the max for my line. I doubt however that I will ever see it again. Price is still outrageous and they still have no competition. AT&T still hasn't put in 3G in my area and the local wireless guys using the Motorola canopy technology cant seem to get a signal to my house either.... So I'm still out of luck as I was before. I'll come update again on these losers in 2 years or whenever the up the speed, which ever comes first.... hahahaha.

August 15th, 2011

Well, still no changes. I have went as far as to place a formal complaint with the FCC because of the repeat outages we've been having and the same $50 price tag with no speed increase or price drop. I contacted Comcast whom services an area just south of my house and put in a service request and hopefully they will bring the lines on down to us so we can get hooked up with them. I've had enough of Frontier, if Comcast doesn't want to deal I may check with ATT and Verizon wireless service... Even with caps, if its up 99.99% of the time I'll be happy.

January 27, 2023

Well, a few years ago they started offering bonded services and autopay. So now I don't forget to pay the bill and I get $5 off a month. So I'm now at about 20M download speed and 1.5M upload and about $45 a month. It still randomly loses connection so that's cool. Checked statistics and it's not an issue with the last mile connection, it's elsewhere but nobody can figure it out. A few years back they fired/forced retirement on the only 3 guys who had a clue about the network here because they were tenured so much and they needed to cut cost because they were trying to avoid bankruptcy. Obviously that didn't work.

*PS Hopefully this will be my last update to my Frontier review. Comcast is running EPON fiber services to me soon. I mean, I know they aren't great, but I'm currently on a 20M connection that goes in and out constantly every day and has been this way for years. It'll be a welcomed upgrade. It's hard to do anything at home when you have 20M connection in 2023, forget about it being horribly unreliable. Hopefully the fiber build will go by fast. I'll let you know when I get those services up and going.

member for 19.8 years, 203 visits, last login: 17 days ago
updated 1.1 years ago


spewak
R.I.P Dadkins
Premium Member
join:2001-08-07
Elk Grove, CA

spewak

Premium Member

I know what you mean..

I share your sentiments EXACTLY!!!
Same story here in Elk Grove.
Randell17
join:2004-05-15
Ranger, GA

Randell17

Member

Re: I know what you mean..

THANK GOD I'M NOT ALONE!!!
Kurtbw
join:2002-11-22
Moundsville, WV

Kurtbw

Member

Caveat emptor

The only thing I can say is Frontier's crews and tech support can vary wildly in quality.

Here in WV, where the techs are represented by CWA, things appear somewhat better than your description. It doesn't hurt the state attorney general beat up on them before they went BK and entered into a consent degree.

Caveat emptor. Monitor the Frontier forum on this website. YMMV.
tired_runner
Premium Member
join:2000-08-25
CT
·Frontier FiberOp..

tired_runner

Premium Member

Re: Caveat emptor

I'm on bonded 110/10 VDSL with Frontier in Southern Connecticut. I googled them and saw the reviews here, and accordingly I expected the worst.

But install day came as scheduled. The installer was nice, and set it up without issue. It's been a rock solid connection since day one.

The DSLAM sits right outside my condo complex, so I'm certain this helps a lot.
Randell17
join:2004-05-15
Ranger, GA
301.9 21.8
·Frontier Communi..

Randell17

Member

Re: Caveat emptor

I hear they have special arrangement with CT so I'm sure that helps encourage them to treat y'all better. Absolutely nothing here to stop them from trashing us, so they completely leave us out of their fiber build and sit back and watch the copper network rot around us. Funny enough, Comcast has been tied up with permitting but I found out T-Mobile upgraded their tower by my house. I reached out and now have them as of a couple months ago and it's been a breath of fresh air. Super reliable and close to 10x's the download and upload speed as Frontier was offering me and it's half the cost. For the price, if Comcast doesn't give me a decent deal when they arrive, I'll have to consider switching heavily. Prior to this, they essentially had me, 100% guaranteed. I keep seeing horror stories of Comcast customers having $200 internet bills and I ain't about that life lol. I'll be having a serious discussing with them before I sign up, that's for sure.
tired_runner
Premium Member
join:2000-08-25
CT
·Frontier FiberOp..

tired_runner

Premium Member

Re: Caveat emptor

You would think so, but I've had quite the journey trying to coax them into bringing fiber into my condo complex. Too much to detail in a single post here, but I've shared some of my experience inside the Frontier forum in here.

My sister just bought a house in South New Jersey, and Comcast is the cable operator in the area. I helped her setup internet service with them. She had a scheduled on-site installation, which the tech decided to cancel on the same way it was supposed to happen. But a quick trip to the Comcast store to pickup self-install kit moved it along. Outside that hiccup, it was surprisingly smooth to get it going. And I'm equally impressed with the speeds; she gets 1-gig down and average 120-meg up. I don't know how they do this, but I'd assume she's in DOCSIS 4 land.

Hopefully T-Mobile doesn't saturate in your town. It is unusable at night in Southern Connecticut.
Randell17
join:2004-05-15
Ranger, GA
301.9 21.8
·Frontier Communi..

Randell17

Member

Re: Caveat emptor

I just found a new T-Mobile tower today about 6-8 miles from my house so that should offload some of the traffic on my tower at least on the low bands.

That 1gig/100mbps is mid split docsis 3.1. It's accomplished by R-Phy node upgrades and amplifier upgrades. Once docsis 4.0 is pushed out up your way then she'll have symmetrical 1gig. I saw a list recently of the new speed packages. 2gig symmetrical is the fastest they are offering. Supposedly Colorado Springs, Atlanta, and Philly are the 3 cities going live with 4.0 first. Colorado Springs is live either now or next week and Atlanta and Philly before the end of the year.
tired_runner
Premium Member
join:2000-08-25
CT
·Frontier FiberOp..

tired_runner

Premium Member

Re: Caveat emptor

Good to know. I didn't think I would ever see that kind of upload via HFC network in my lifetime, considering how MSO's lacking competition tend to drag their feet.

In Southern Connecticut, the most we can get from Altice cable is 1-gig down and 50-meg up.

At her location, the only choices are T-Mobile 5G home internet and Verizon DSL. Based on my own experience with T-Mobile, I didn't want to send her in that direction.
Randell17
join:2004-05-15
Ranger, GA
301.9 21.8
·Frontier Communi..

Randell17

Member

Re: Caveat emptor

Comcast had broadband subscriber loss for the first time in its history Q2 23 and Q3 23 it happened again and they are absolutely SCRAMBLING to get greenfield built and brownfield converted to R-Phy to be ready for the 4.0 conversion on a large scale within the next year. They are getting clapped by fiber providers all over the place. T-Mobile is beating them up in some areas as well because $100 a month vs $30 a month. Then Verizon has their 5G home internet as well taking subs. It's been a ride for Comcast. They are learning they can't treat customers the way they have been and we'll see if it's too late. Those "introductory rates" are biting them in the backside right now. Their new X tier plans don't have intro rates so you don't have a fat price hike 2 years deep. We'll see if their head explodes. I don't know if they'll make it charging a transparent price.

Review by leonbev See Profile

  • Location: Clinton, Middlesex, CT, USA
  • Cost: $130 per month
  • Install: about 13 days
No download cap, and reasonably priced
Tech and Billing support are horrid, service is unreliable
These guys make look Comcast look good in comparison
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·StarLink
·GoNetspeed
·Comcast XFINITY
When I moved to my new home, I ordered Frontier's double play package with roughly 240 TV channels and "Max Turbo" 24 MB internet package for about $130 a month with taxes and fees.

My installation appointment was canceled (without prior warning) three separate times before an install truck finally showed up at my home. In total, I was without TV or Internet for 11 days longer than planned. The technician who showed up was helpful in making sure everything was installed correctly.

Frontier promised me an $80 service credit for the inconvenience, which I have yet to receive 3 months later.

Once installed, I found that the service performs at the promised download and upload speeds. That said, both the TV and Internet service seem to intermittently cut out for a few minutes after couple of days with no explanation as to why. I haven't bothered to recently contact their tech support about it, due to my prior poor experience with the customer service.

Edit: Frontier now offers Fiber service in my area. I haven't had any luck getting it installed, though. I made several installation appointments, and the installer never showed up for any of them.


member for 23 years, 114 visits, last login: 269 days ago
updated 1.4 years ago


Review by logger4 See Profile

  • Location: Petersburg, Pike, IN, USA
  • Cost Contract price not specified.
Line is buried in my yard, but they won't service DSL
Antiquated, non existent infrastructure.

My Other Reviews

·Sparklight
I live in a neighborhood with buried utilities. Frontier's copper trunk runs through my yard, but everytime I check online or call, they will not sell DSL, only an analog phone line. My neighbors right and left of me on the same trunk line can get DSL. Even further out of town, VDSL is available. Makes no sense that they won't even try to figure out why my house isn't serviceable despite position and location.

member for 5.5 years, 32 visits, last login: 1.8 years ago
updated 1.9 years ago

siuuplink
join:2012-12-16
Carbondale, IL

1 recommendation

siuuplink

Member

Antiquated infratsructure

Your problem may be similar to my neighbor. We are on Frontier DSL with lousy speed and reliability. My neighbor dumped Frontier (and my speed improved a little). He tried a few cellular services that were a disaster and a year later wanted Frontier back. They will not give him service now saying that we are in a congested area and no new hookups are allowed. Good for me, bad for him as we have no other choices until Starlink arrives.
bumpski
Premium Member
join:2015-09-13
Springville, PA

1 edit

bumpski

Premium Member

Re: Antiquated infratsructure

4 years ago I harassed Frontier Social media hear at DSL reports. At the time we had ADSL with a 10,000 foot T1 line back to a landstation that had fiber. Probably 20 or 30 customers were sharing a single 6 Megabit per second T1, really bad unless you streamed at 3 AM in the morning.
I believed at the time I convinced that person, that Frontier would get many more customers if they solved this bottleneck. Half the potential customers could not even get satellite service, so really no TV in rural vacation homes.
3 years ago a 10,000 foot spool of fiber optic showed up. The strung it from the landstation to a new Bonded VDSL pole mount box. I was the first customer connected through my single phone line to that box. Because I only had one line I could not get bonded service, BUT, my modem reports I could achieve 70 Mbps on just one, but, I only ordered 30 Mbps. I now can stream easily and reliable to two UHD TVs and have many other stuff on our wifi network.
Each VDSL box (polemount) might support up to 48 customers and since that time Frontier had installed a second VDSL box on the same pole. These boxes drive your regular old POTS copper wire lines and, because of the fiber back to the landstation, instead of the T1 line, many customers can be served.
So get after the social media people and convince them they could have many more customers, or customers wanting upgraded service. I think thats what did it for our area.
After my neighbors signed up I got discounted service for a while.
Good luck hope it works.
By the way, because of a failing phone line, they may now give me a bonded setup, which the modem indicates will provide 150 Mbps service. VDSL is vastly better than ADSL!
If you are retired, or low income, apply for the Affordable Connectivity Service! It appears to me the social security income does not count that much during the application.

Review by terabitz See Profile

  • Location: Thonotosassa, Hillsborough, FL, USA
  • Cost: $45 per month
Symmetrical download/upload, very reliable uptime
inconsistent pricing models, cannot manage plan online
If you can dodge around flaky customer service, it's well-worth it
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

UPDATE 2021: Since my last review, I've since upgraded to 500/500, and service has been very solid. Customer service has definitely improved since 2016, and Frontier is eons ahead technologically than they were since the McCarthy-era of the company. Billing has yet to be ideal as there are people on month-to-month pricing that are paying lower than I do for the same speeds, so some more consistency in rates would be nice.

I've been in a FiOS household since 2010, with my parents. We were originally Verizon FiOS customers until we were sold to Frontier Communications. For the most part, everything has been fine under Frontier in terms of reliable service, but they are far from ideal when it comes to perfect customer service.

First and foremost, the one major dislike I have for them is the fact that their retail outlets DO NOT carry equipment! When our original gateway failed last year out of nowhere, I tried going to a Frontier retail store and was told that they did not carry equipment at their in-person locations. On this same day, I was on hold with Frontier for more than an hour trying to get connected with a CSR. It took my father on his lunch break to do the same thing, and he got connected to a CSR while I was still waiting on hold. Luckily, my dad managed to explain the situation and a truck roll got ordered for a gateway replacement. In my opinion, a truck roll should not be required for equipment replacement/failure.

Secondly, we've had numerous problems with Frontier's auto-pay. Twice they have threatened to turn off our service due to late payments (and instate a reactivation fee if it were turned off) because they didn't notify us that auto-pay never went through. Although Frontier was not at fault for the lack of auto-pay, I still think they should at least give a courtesy notice that auto-pay had failed instead of a threat to terminate service.

Finally, I want to make it known that we're on a 50/50 plan. While 50/50 is what is received while plugged in via Ethernet, that's not so much the case over WiFi. We have an Actiontec MI424WR-GEN3I gateway and even when you're on WiFi right by it, the speeds are not fully up to par. It's worse back in my bedroom, where I still am lucky to get 20/20 via WiFi. While it does not help that the gateway isn't in the center of the house, I still don't think it's acceptable to be paying for 50/50 especially when the whole house does not receive those speeds.

member for 7.4 years, 4689 visits, last login: a few hours ago
updated 1.9 years ago

SIOYGYG
join:2011-01-08
Tampa, FL

SIOYGYG

Member

Wifi

Just buy your own router.

terabitz
join:2016-10-16
Thonotosassa, FL

terabitz

Member

Re: Wifi

Well of course! But that's why this review exists, as a "head's-up."
dplantz
join:2000-08-02
Bradenton, FL

dplantz

Member

Use your own router

Frontiers gateway is not needed if you don't have phone or tv with them. Use your own router. I would suggest a mesh router that will cover the house better. They should ship replacement gateways overnight vs a non needed truck roll too.

Review by tired_runner See Profile

  • Location: CT
  • Cost: $40 per month (month by month)
  • Install: about 7 days
  • No Cap
Free router combo rental, superb uptime, very fast VDSL service, self-service account portal.
No fiber yet to my condo
Very happy with them
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Frontier FiberOp..
I was hesitant at first when ordering internet service from Frontier after reading the horror stories in here. But I wanted to give them the benefit of doubt, and proceeded to order online. This was for service at a condo I recently bought in Norwalk, Connecticut.

Ordering online was the first showstopper. My address came back as unavailable. I found this strange because there's a large beige box right outside my condo complex with small Frontier signage. I called the number on their website. The rep who took my info was very pleasant, but also could not verify if service was available at my address. I was then transferred to another rep who apparently accessed a different system or database, and my address was then validated as service-ready. Not only was service available, but I qualified for 110/10 DSL! (Of course, their beige box is right outside my condo!)

The closing on my condo was delayed, so I also had to delay the install. This is when Frontier's customer service shines in my opinion. Their automated system uses text messaging to confirm or re-schedule installation, so I re-scheduled the installation twice this way. Once I finally got my keys, I confirmed the date, and the installation finally happened.

The tech who installed service was very friendly. She came at very beginning of install window (I chose installation between 8am - 12pm). She was not familiar with the complex, and neither was I, but she took her time to figure it out, and eventually it worked out. After installing the Frontier router, I ran a speedtest, tested the wifi, and all was well.

Their customer self-service portal is easy to use, and auto-pay gets me $5 discount, which is nice.

While their modem router combo rental is free, I wanted to use my own firewall. It is possible to somewhat bypass their router and use your own. I googled the instructions on doing this, which not surprisingly landed me in the forum here. After changing some settings, some trial and error, and presto. My Cisco ASA firewall is now the router. I started a topic on this at the Frontier forum if you're interested.

I have no complaints with the service. It's fast, responsive, and so far very reliable. I can VPN into my firewall from my cell without issue and keep an eye on my apartment.

My experience might be a rare one, but I definitely recommend them.

member for 23.6 years, 10904 visits, last login: a few hours ago
lodged 2.3 years ago


Review by rakara See Profile

  • Location: Le Roy, Jackson, WV, USA
  • Cost: $120 per month
Consistant in being Inconsistant
Broken Promises
Better than nothing?
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I've been a Frontier customer for years. It's either them, HughesNet, or nothing. In my area, there is a waiting list because there aren't any more connections available. If you leave, and for whatever reason, decide to switch back, you have to wait a long time. So, you're basically stuck with what you get.

A few years ago, there were a lot of issues with line static causing frequent disconnects. It was repaired. However, as of 9/13/18, it has returned. I called Support. I was told to unplug the router and such. It didn't fix the problem. Then, I was told to go outside to the box. I explained I didn't feel comfortable with that because I'm not that tech-intelligent. They are supposed to be. So, they sent in a ticket. They said someone would be out to check on 9/24/18. In the meantime, I get to deal with static on my phone line. I live in a rural area. Many of us still have landlines. Trying to use the phone is difficult because the static includes this weird buzzing noise at times. It makes it hard to hear. It's the cause of the disconnects.

Also, back in March, there was a town hall meeting with Frontier. They made promises such as better service, cutting trees down and things of that nature. People had photos of trees leaning on phone lines and such. Many promises were made. Hardly any of the trees have been cut. It will not take much for a large storm of any nature to cause numerous outages.

Three years later, things are worse. Over the past month, the quality has declined rapidly. Disconnects almost every day. In the past week, we've had 3 outages. I've called Support several times and get the run around. I also spoke with someone higher up with no permanent resolution.

member for 12.8 years, 65 visits, last login: 1.4 years ago
updated 2.5 years ago


Anond73f6
@70.33.152.x

Anond73f6

Anon

Fiber

Good News ....Fiber to the home to every house in WV....couple of places already are building the project.

700m being spent in WV... It is coming.
maverick215
join:2002-10-03

maverick215

Member

Re: Fiber

said by Anond73f6 :

Good News ....Fiber to the home to every house in WV....couple of places already are building the project.

700m being spent in WV... It is coming.

I have not seen either of these figures before.
PSC bankruptcy document says:
»www.psc.state.wv.us/pres ··· 4833.pdf
Frontier has committed to spending a minimum of $200 million in capital expenditures in the state by December 31, 2023, and deploying fiber to at least 150,000 West Virginia locations by December 31, 2027.
Do you have a reference for "every house" or 700m?
Tuniss75
join:2021-10-01
Rock, WV

Tuniss75

Member

contact the utility commission

now usually the utility commission doesn't have any control over frontier and the internet but since you have a telephone that is considered a utility and your telephone is obviously not working correctly and they are not taking the steps to fix it so you can report that to the utility commission and they usually get stuff done pretty quick for you »www.psc.state.wv.us/

Review by ISPGeek See Profile

  • Location: Saint Petersburg, Pinellas, FL, USA
  • Cost: $184 per month (24 month contract)
  • Install: about 4 days
  • No Cap
Symmetrical actual HIGH speeds (not laughable Spectrum 60mbps SPP), Equipment that's todays tech!
Near constant billing problems with monthly swings in excess of $80 variance
Great product, if you end up with billing issue escalate to Office of the President to get fixed
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

The last thing I thought I would be doing is writing a review for what used to be the competition but here I am and let the truth be known. Anyone who has followed me here in the BHN forums for the past ten years knows I speak my mind and my expectations are extremely high from the customer experience perspective so I went into this fully expecting to be writing a different review altogether. How wrong I was.....

My needs were simple, One WHDVR, 3 boxes, 2 cable cards, 1 100/100 internet and finally 1 Premium channel. After having been served with the bill of the century (with zero hope to negotiate a lower rate) with my old provider aka Spectrum and the immediate loss of three of my most favorite features whether I liked it or not I decided to jump ship and give the competition a try. I called Frontier early in the week and was installed the very next Saturday.

My initial experience with the phone rep was spot on, friendly and yet professional, the agent in no way tried to "be my friend", avoided invasive "so what are your plans for the weekend" type questions that drive most sane people crazy and was void of the usual small talk that should never be seen in a customer care encounter. The agent knew his products, inside and out, did not attempt to high pressure upsell me in any way he simply allowed me to guide the tone and tempo of the conversation which is the way all such calls should go. He handled the order quickly without asking a lot of repetitive questions and a few short minutes later I was off enjoying the rest of my day. Unlike almost every other Care experience I've had I walked away calm and relatively confident things would go just as planned on Saturday.

On Weds prior to install I received a phone call to let me know they would be coming by to get the fiber run installed and to expect someone within the next 48 hours. Sure enough two kind souls showed up on Friday, they spoke fluent english, paid attention to detail and left my yard in great shape considering a substantial amount of traversal work was required. All in all an outstanding experience at the hands of the Frontier contractor.

The day of install the technician (Chris) called before the 12-4 timeframe to ask if he could come and just a few minutes later the project was started. Initially we did a walkthrough where I proceeded to give him the bad news....he was going to be here a long long time He took the realization that sales had woefully unprepaired him for this job in stride and together we worked on converting the house to Frontier. If I had any gripes it would be that the order was missing the two cable cards and despite trying in vain Chris couldn't find any but as of my writing this he will be back out on Monday. Chris did an outstanding job on this install which at best given the amount of technology I have in my home would have been nightmarish for any other tech. He worked 7 solid hours nonstop and in the end left me completely operational. My only gripe here was that he had no experience with bridging their router so I could use mine....an absolute must. I took care of that after he left however and when he comes back tomorrow will be providing him with materials he can keep ready for the next time.

My impression of the equipment is wow, refreshingly current tech with a firm understanding of customer tech trends, needs, wants and must haves including a flawless implementation of MoCA (although not fully 2.0 yet), boxes that can function wireless, wired or via MoCA without having to call the company, I can move them myself hows that guys!!! This is something I couldn't say for my previous provider aka Spectrum who instead of going forward is actually digressing the customers in the BHN and TWC footprints because apparently their engineers couldn't get the stuff to work right (so customers have to suffer for this Tom? You should have rid yourself of the engineers who were too inept to make it work, not the equipment). The Frontier equipment is absolutely current technology not something from Circa 1995 or older than my previous providers (Spectrum) CEO's suits and business model. There were no geez I'm sorry sir but since we were acquired the products you want are no longer available....NONE!

The DVR is fast and responsive, records up to 6 programs AND the boxes also act as full function clients including the ability to schedule recordings...how refreshing is that. My internet speeds are symmetrical and spot on performance wise. The other boxes are tiny tiny but packed full of features...again another pleasant surprise. The guide is something I'm going to have to learn to love, I'm sure there are perfectly good reasons for the way things are its just a bit much for me to digest at the moment lol....change is good....change is good...right?

Another pleasant surprise was the full suite of television anywhere products including a full function remote TV app and all the other usual bells and whistles, obviously no expense was spared nor do they have some antique viewpoint of these products.

And finally and this is a big one. Frontier gets it, they have chosen a path of meeting and engaging the customer on their terms, not Frontiers. Frontier offers a multitude of support options from traditional phone, to forums, social media including 3rd party forums like DSLReports, hell they even offer Direct Forums. Kudos to Frontier for understanding that their customer relationships are stronger, longer lasting and mutually beneficial because of it. Frontier has fully embraced the power of social media and understands the value instead of talking it down as nothing more than a "Bitch Box" for customers to get something they aren't entitled to quoting Spectrums CEO Tom Rutlege.

Tom would do himself, his company but more important HIS CUSTOMER WHO PAYS HIS SALARY THAT ALLOWS HIM TO ENJOY THAT LAVISH LIFESTYLE HE ENJOYS SO MUCH by sheding his 1950's business model by following in Frontiers footsteps and start treating the customer in the manner in which they deserve and demand.

Thank you Frontier for giving customers the choice of engagement, I for one truly appreciate it and I know for a fact I'm not alone, see you in your forums

All in all the experience was top notch and if you are faced with similar circumstances to mine, by all means give it a try I don't think you will regret it, I know I certainly don't.

EDIT 4/3/2017 - Once again Frontier and my tech Chris delivered as promised. As noted above my order was messed up regarding the cable cards. He contacted me bright and early this morning with two brand new cards (he even brought spares just in case....one smart tech) and he arrived 20 minutes later, we installed them and he was on his way. NOW THIS IS WHAT YOU CALL A PROMISES MADE AND PROMISES KEPT EXPERIENCE! Kudos to Chris and Frontier for a job well done. You made me happy when I didn't want to be. I wanted to find something wrong and fully expected and you left with me with nothing! I have increased your score just a bit to reflect this in fairness.

EDIT 4/8/2017 - Just received my first bill and much to the surprise of many I'm pleased and I mean very pleased to say that it matched to the penny what I was quoted. I am one happy dude....

EDIT 4/9/2019 - I'm greatly distressed to have to report back that the billing issues I mentioned previously not only have persisted but have worsened to the point I can no longer recommend Frontier as as provider of any service not just internet. To make things worse it appears that Frontier CARE management have taken a page or two from the Spectrum "How to completely alienate a customer in 3 easy steps" playbook. In the past Care Reps at least appeared to care and want to genuinely help when things go south but not any longer.

Not sure if they have just been worked into the ground or that a fundamental shift in the company culture has left them simply not giving a shit about doing their job, you know basic Customer Care, Problem Resolution...the works. Unlike Spectrum where empowerment to do the right thing by the customer are words to become unemployed by, Frontier reps at least based on what I have been told by their Office of Executive Escalations (who by the way are really great people, just powerless to fix a billing platform so fucked up their best next step would be to set it on fire and start from scratch) are empowered to do whatever is necessary to make customers happy within reason.

Now generally this means that they have the authority to do whatever is needed to bring for example a billing issue that won't go away to resolution quickly, including but limited to escalation to appropriate business units, issuance of one time or multiple credits and the like. It appears however that while they may in theory have the authority few if any actually seize the bull by the horns and git'er done. It could also be that the poor reps are so overwhelmed with billing complaints they simply have nothing left to give customers in the form of simple understanding, concern and empathy for the pain their billing system repeatedly inflicts on customers virtually unchecked EVEN AFTER corrections are allegedly made.

It is for these reasons that tonight I signed a new contract with WoW and will be installed tomorrow. Not only did I keep the same level of television product or channels I even managed to grab a freebie premium for the first year on top of everything AND I paired it up nicely with their new Docsis 3.1 Gigabit service (I'll report back speeds later). I'm going to continue running both providers for approx 30 days, however Frontier has been notified that they are currently in breach of our brand new contract and I have chosen not to continue with it. I was of course reminded that I signed an arbitration clause (which at the time I felt was completely unnecessary and out of place) which didn't help Frontier's case any.

Edit 11/18/19 - Rock solid connectivity and video services. Billing issues have settled down thanks to help from Carla in the Office of the President. Even with all the frustration previously I recommend them if you can get in your area.

Edit 1/17/2020 - Review changed to reflect the bogus $10.00 "router fee" hat Frontier is imposing on all FiOS customers whether they have the router or not (which I dont).

member for 6.9 years, 91 visits, last login: 267 days ago
updated 4.1 years ago


guppy_fish
Premium Member
join:2003-12-09
Palm Harbor, FL

1 edit

4 recommendations

guppy_fish

Premium Member

Your Review

Welcome to Frontier

Darknessfall
Premium Member
join:2012-08-17
Motorola MG8725
Asus RT-N66

3 recommendations

Darknessfall

Premium Member

Re: Seems like a sock puppet posting

The review was made by Gary, the former Bright House Networks direct forum employee who went by the name BHNtechXpert. I don't keep up much with the BHN/Charter forum stuff, but it appears that he recently closed his previous account to make a new one, under that name.

He is not a new poster by any means .

ISPGeek
Premium Member
join:2017-04-02
Saint Petersburg, FL

2 recommendations

ISPGeek to guppy_fish

Premium Member

to guppy_fish
said by guppy_fish:

Fair warning: reviewer joined this week
updated a few hours ago

Hardly my friend. I looked for reasons to complain and they simply gave me nothing to work with. After all the company I worked for (BHN) was in a bitter fight for every customer with this company and its previous owner Verizon. I spent the better part of 10 years picking away the fresh new car smell aspect of this product and going after the flaws....so nobody knows them better than I do from that perspective lol.

The install was almost flawless and the issues that did come were the fault of the sales person who didn't properly note the order nor did they give the field a heads up that they were coming to a house that was packed to the roof with all sorts of technology that would scare the hell out of most techs. The problems that did come up Chris worked through without so much as complaint one. He didn't leave until things were working to my satisfaction and hell he wouldn't even take a soda pop ....I felt horrible having literally sucked the life out the majority of his day and the two customers he had after me who had to wait. As it was he made it to those two jobs (a miracle of field work) and didn't get home that night until 11:30p. Now that is a tech I want working on my team and had things been different with my previous employer I would be trying to steal him away any way I could. I'm about to post an update with another bump in score...he wowed me again this morning.
dplantz
join:2000-08-02
Bradenton, FL

1 recommendation

dplantz

Member

Re: Seems like a sock puppet posting

Amazing review and service there. So much better than a lot of the stories I hear about Frontier and incompetence. I am hoping when I move to Bradenton to be able to get Frontier FIOS. I have Verizon FIOS here in Boston.

ISPGeek
Premium Member
join:2017-04-02
Saint Petersburg, FL

2 recommendations

ISPGeek

Premium Member

Re: Seems like a sock puppet posting

said by dplantz:

Amazing review and service there. So much better than a lot of the stories I hear about Frontier and incompetence. I am hoping when I move to Bradenton to be able to get Frontier FIOS. I have Verizon FIOS here in Boston.

My hunch is a good chunk of the reviews especially those from Tampa revolve around a systems cutover several months ago. Verizon and Frontier had worked out a date when Verizon would literally hand them the keys and it was up to Frontier to make it work. They also didn't want Frontier cutting over one sytem then waiting then another etc...it was all at once or nothing. To put this into perspective it took my previous employer over a year to convert a billing system alone...no way in hell would anyone dare convert the whole banana in a night because its doomed to epic fail...and it did.

Then you have their senior management team and corporate communications team falling on their face trying to explain it away and at in at least two encounters with the public they made the mistake of calling customers impatient....bad bad mistake. Your core melts down and you accuse your customer of not being patient while you figure out how to make it work never ends well for the company (from the outside it was quite entertaining however )

Its quite clear to me they have worked very hard at turning things around and perhaps its time people give them a bit of a break maybe? Having been in the hot seat many a time, the above is not fun...ever.

guppy_fish
Premium Member
join:2003-12-09
Palm Harbor, FL

2 recommendations

guppy_fish

Premium Member

Re: Seems like a sock puppet posting

said by ISPGeek:

My hunch is a good chunk of the reviews especially those from Tampa revolve around a systems cutover several months ago.

Nope, we have had almost weekly routing issues, there is also known issues with the BGR that is reported to have no fix ( from one that runs the core networking group ). Then there is almost never ending billing issues. Your new around here and this isn't Brighthouse

ISPGeek
Premium Member
join:2017-04-02
Saint Petersburg, FL

1 recommendation

ISPGeek

Premium Member

Re: Seems like a sock puppet posting

said by guppy_fish:

said by ISPGeek:

My hunch is a good chunk of the reviews especially those from Tampa revolve around a systems cutover several months ago.

Nope, we have had almost weekly routing issues, there is also known issues with the BGR that is reported to have no fix ( from one that runs the core networking group ). Then there is almost never ending billing issues. Your new around here and this isn't Brighthouse

Nothing is unfixable and routing/BGR how...specifics please. Billing is what it is...I'll deal with that when it gets here.

guppy_fish
Premium Member
join:2003-12-09
Palm Harbor, FL

2 recommendations

guppy_fish

Premium Member

Re: Seems like a sock puppet posting

»Re: Fios down in Tampa

ISPGeek
Premium Member
join:2017-04-02
Saint Petersburg, FL

1 recommendation

ISPGeek to guppy_fish

Premium Member

to guppy_fish
said by guppy_fish:

said by ISPGeek:

My hunch is a good chunk of the reviews especially those from Tampa revolve around a systems cutover several months ago.

Nope, we have had almost weekly routing issues, there is also known issues with the BGR that is reported to have no fix ( from one that runs the core networking group ). Then there is almost never ending billing issues. Your new around here and this isn't Brighthouse

Okay but the issue based on the link is one that I know well and I also understand the position they are in so what you interpret as a shitty company struggling to make its tech work I see in a completely different light.

First they clearly have an understanding of the problem and also what it takes to fix it. Sadly its one of those extremely high potential for disaster fixes that makes engineer balls pucker by the mere mention of it. So understand the reluctance to just dive in and fix it...you think they have angry customers now...you just wait and that fix go south on them now that's what you call a bunch of pissed off people.

Secondly they are hamstrung by Verizon (why am I not surprised at this) because they too have a piece of the puzzle and without them joining the party there is no need for rushing things because nothing gets fixed until all the impacted devices get their patch.

What I also see is a company that got out in front of the issues, used social media for exactly all the right reasons and at least made an effort to keep you as informed as possible. At BHN we tried very hard to do the same thing (I wanted to do more but that was not my call) but as clearly demonstrated no matter how much you do people are still going to be angry and they will still turn to venues like this one and twitter to complain about it.

Just be thankful you aren't with Rectum it could be much much worse, just ask all those video folks in CFL about last week and how they feel. What happened then would never have happened @ BHN that I can assure you but that's a whole different topic.

Anyway my point is I get your frustration however I look at things from an insiders perspective because I am one even though not working in that industry now it's been the meat of my life on and off.

Billing issues are not unique to Frontier. I cant tell you how many truly nightmarish billing issues I've dealt with over the past 10 years....scary and they weren't from Frontier.
InternetJeff
I'm your huckleberry.
join:2001-09-25
.

InternetJeff

Member

Re: Seems like a sock puppet posting

said by ISPGeek:

Just be thankful you aren't with Rectum it could be much much worse, just ask all those video folks in CFL about last week and how they feel. What happened then would never have happened @ BHN that I can assure you

I'll dispute that, flat out. FUD. Just ask all those CFL internet customers who were on BHN who enjoyed the opportunity to pay some of the highest industry rates for service and equipment that was marginal at best.

And another thing- that video issue was with legacy BHN equipment and systems, which Charter is now working to de-crapify. People with TiVos (not legacy BHN STBs) didn't experience the "issues".

ISPGeek
Premium Member
join:2017-04-02
Saint Petersburg, FL

ISPGeek

Premium Member

Re: Seems like a sock puppet posting

said by InternetJeff:

I'll dispute that, flat out. FUD. Just ask all those CFL internet customers who were on BHN who enjoyed the opportunity to pay some of the highest industry rates for service and equipment that was marginal at best.

Keep living that pipedream your billing pain has just begun.....nothing better than paying more for less which is what SPP is. I know you are one of the Spectrum koolaud drinkers and have been since the first day ther merger was announced....its only a matter of time when you realize you as they say got took....
said by InternetJeff:

said by ISPGeek:

Just be thankful you aren't with Rectum it could be much much worse, just ask all those video folks in CFL about last week and how they feel. What happened then would never have happened @ BHN that I can assure you

I'll dispute that, flat out. FUD. Just ask all those CFL internet customers who were on BHN who enjoyed the opportunity to pay some of the highest industry rates for service and equipment that was marginal at best.

And another thing- that video issue was with legacy BHN equipment and systems, which Charter is now working to de-crapify. People with TiVos (not legacy BHN STBs) didn't experience the "issues".

LOL....thats because the update wasnt to cable cards it was to the boxes. And LOL to your decrappify statement....Charter cant even deliver a mere 60mbps to the core of its footprint and their genius engineers could never get MoCA to work hence the end of Echo when the entire industry around does and has....they are in no position to decrapify anything but you go living that dream....I give it six months before it really sinks in.....
adamt56
join:2005-06-21
Saint Petersburg, FL

2 recommendations

adamt56 to ISPGeek

Member

to ISPGeek
Pretty sure Chris was the installer who wired me up many many years ago, when FIOS was first avail in St. Pete.

He did a good job back then, too.

ISPGeek
Premium Member
join:2017-04-02
Saint Petersburg, FL

1 recommendation

ISPGeek

Premium Member

Re: Seems like a sock puppet posting

said by adamt56:

Pretty sure Chris was the installer who wired me up many many years ago, when FIOS was first avail in St. Pete.

He did a good job back then, too.

He said he was pre-Frontier so that is quite possible. Doesn't appear they have a huge pool of guys here.

terabitz
join:2016-10-16
Thonotosassa, FL
·Frontier Communi..
ARRIS NVG468MQ
Greenwave FiOS-G1100
Cisco 7941/7961

1 recommendation

terabitz

Member

Excellent review!

This is an excellent review, Gary! If I may ask, what Gateway device did Frontier give you? I have an Actiontec MI424WR at my house and the WiFi reception on it isn't necessarily the best, and I was wondering if maybe their newer gateways improved on wireless performance. However, I'll take that as a no if you're using a separate router.

ISPGeek
Premium Member
join:2017-04-02
Saint Petersburg, FL

2 recommendations

ISPGeek

Premium Member

Re: Excellent review!

said by terabitz:

This is an excellent review, Gary! If I may ask, what Gateway device did Frontier give you? I have an Actiontec MI424WR at my house and the WiFi reception on it isn't necessarily the best, and I was wondering if maybe their newer gateways improved on wireless performance. However, I'll take that as a no if you're using a separate router.

It says Greenwave on it and while it looks kind of cool in my room full of tech its coolness ends there. Wifi performance wise it seems to be holding it's own in house where wifi struggles badly because I have an AP mesh that gives you an outstanding experience pretty much anywhere you are withing and outside my house.

My neighbors on the otherhand probably think I'm the biggest ass on the planet because they can't overpower these devices with a mere Belkin or similar. I have been cleaning it up slowly bringing things into a tighter channel grouping so they can at least stay online lol.

Now back to that router, the GUI is godawful and I don't mean just annoying it makes me want to beat puppies when I use it bad. Not sure what their intention was when they made it...one thing for sure the guys who made it don't have to use it. Five minutes in that GUI will have you running for the safety razors. Honestly though if wifi performance is key your best bet is to bridge and bring your own high performance devices and be done with it.
dplantz
join:2000-08-02
Bradenton, FL

1 recommendation

dplantz

Member

Re: Excellent review!

Yes the GUI on the Quantum router is horrid for sure. Hard to figure out how to do something as simple as changing DNS servers.

ISPGeek
Premium Member
join:2017-04-02
Saint Petersburg, FL

2 recommendations

ISPGeek

Premium Member

Re: Excellent review!

said by dplantz:

Yes the GUI on the Quantum router is horrid for sure. Hard to figure out how to do something as simple as changing DNS servers.

LOL dude try using your own router with it and not run double NAT...the steps one must do are bizzare but only difficult because the GUI is so poorly designed one isn't quite sure what the hell they are doing.

Combine that with a very strange need for the router to "settle down" a process that can take up to 15 minutes oddly enough before things run right. Fail to wait the proper amount of time and it leaves you with the impression nothing is working...but anyway....several hours later and some excellent self help material on this site and things have been running flawlessly ever since.

I guess my only real grip is every time you power cycle the Frontier router the IP address changes forcing me to use a DDNS client otherwise things are okay....
ISPGeek

1 recommendation

ISPGeek

Premium Member

FYI.....

FYI guys updated my review... just received my first bill and shocker....it was exactly as I expected it to be.
Artimid
join:2013-02-10
Riverview, FL

1 edit

1 recommendation

Artimid

Member

Re: FYI.....

That is amazing. My first bill was $50 more, and I was charged installation fee (which was credited), and then my bill was increasing in price each time (eventually stabilized around $165). I almost had to go to the state due to them not giving me the Amazon credit (they said I paid late because I paid two bills overly early and within two weeks of each other.. since that is when I got them, and then said I was disqualified because I received a credit due to their error). Finally just got my Amazon credit today, 6 months after I signed up - 3 months after I was supposed to get it. Ugh, their customer service is 100x worse than Brighthouse's in regards to billing. They inherited the Verizon billing system. ~_~

As for the actual service? Besides the speed sometimes being about a third of the tier promised for upload(which is still 5x faster than my old service), still rather have them than Charter. And while I didn't always agree with what Mr. ISPGeek said, at least I knew he was effective and working his butt off. My recent interactions with Frontier have really made me miss him.

By the way, I had it before you it appears, but had to show my guy how to use my router as well. Good to hear you gave them some solid material to help in the future. But, their support has no idea what to do with the router in the loop, lol. The time I had to call them (for my upload, which I sort of just... gave up on), it took me 30 minutes of trying to explain what it was and how the setup was working. I can't even imagine the setup you have, I'd love to hear that call when you have to reach out to support one day.

ISPGeek
Premium Member
join:2017-04-02
Saint Petersburg, FL

1 recommendation

ISPGeek

Premium Member

Things have changed a bit....

See my updated review....

Review by scatman See Profile

  • Location: Corona, Riverside, CA, USA
  • Cost: $50 per month (12 month contract)
  • Install: about 14 days
Speeds are consistent
Time to respond to service issues
Happy so far
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Initially ordered the Fios 150/150 back in early 2016 and as it's been a while so, I'm trying to recall the events. There was some initial issues with pricing and an amazon gift card that was settled early on. I've moved on and it's not really pertinent to the service. It was more of customer satisfaction issue outside of my service.

When calling into support you seem to get routed to anywhere in the US which seems somewhat unorganized as one rep had issues accessing my most recent updates to a service ticket. Maybe it just how their calls are routed and handled. Guess it's better for US support than to be routed to some outside entity. (My opinion)

I upgraded to 300/300 around 8 months ago and have been happy. I experienced one service outage when I had my house wired with cat6 and the installer disturbed a fiber splice in my telco box that was poorly done. It took 5 business days for Frontier to respond. I was credited for those days without service.

01/05/2020 - recently upgraded to 500/500 and was given new customer pricing at $40/month + router fee for 12 months. Pricing to increase by $10/month after 12 months. I was previously paying nearly full price for 300/300 at $125/month. This was a surprise, but I was elated. I was also credited for a replacement router that was supposed to have patched firmware that corrected three vulnerabilities identified by Tenable Research (G1100 router), but once I installed the replacement it has the exact same fw so I returned it. After 6 weeks I was charged via autopay for un-returned equipment, but I turned it around a week after receiving it with the supplied return label. It took several calls, but the billing dept. finally credited me. I'm very pleased with the service, the courteous reps that I've spoken with and the new pricing is great. If you need to contact them, I recommend calling. Chat is slow and can be frustrating.

member for 23.5 years, 816 visits, last login: 314 days ago
updated 4.2 years ago


Review by Kurtbw See Profile

  • Location: Moundsville, Marshall, WV, USA
  • Cost: $60 per month (12 month contract)
No usage cap -- so far.
You have to watch your line performance like a hawk.
Solid but not spectacular
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

UPDATE 12 Dec 19: This is an initial report on my VDSL upgrade. I'll update further in a few months.

Install ended up getting delayed due to health issues on my end. Once I got settled in, it went in without a hitch.

Mad props to the local Frontier tech. He gave me a call, said he could come early, and could he do that? Sure. When he came to the door, and we talked, we discovered my order had gotten rather screwed up. Once I explained to him what the order taker had told me, he said he'd go to the CO to check things.

He told me when he returned a variety of issues were present in my circuit back to the CO. He had straightened them out, and now was ready to look at replacing the cable to my jack which dated back to Ma Bell days. We concluded the best option was to run a new jack, with wire going outside. The only problem was that he didn't have enough indoor/outdoor Cat 5e on the truck, but new spools were at the CO.

Once he got the indoor/outdoor Cat 5e installed along with a new jack, things progressed quickly. They came to a screeching halt when Frontier's provisioning team got involved. The tech stayed with the job until back-office stuff got corrected, and I had the speed the order taker had said I'd get.

Frontier needs to realize the local techs (in this case, a CWA union member) are more than worth their weight in gold. The install tech knew what he was trying to do, and had enough institutional knowledge to work the system properly. He represented Frontier extremely well, serving to counteract the experience of that tech support call to India.

****previous review****

I've been on DSL Reports for years. My current pipe with Frontier is now about six months into a contract, and I thought it's time to post a review describing my experiences. In the past, I've had service from a local dial-up provider, ATTBI, Comcast, Verizon DSL, AT & T Wireless, and now Frontier. I'd like to think I know something about pluses and minuses of all of these companies.

Streaming video is what caused me to switch to Frontier. We had been using smartphones, but when we began to slowly inch up to the data caps, I knew our household needed something without one.

In the midst of decision-making, Frontier advertised a deal with a year of Amazon Prime with qualifying service. So I called. The rep at the other end & I settled on 12/2 service at $40/month. He offered an install date of three weeks out, which was okay by me.

Install guy came at scheduled time. He unboxed a new ActionTech 2250 gateway. He then proceeded to wait because he needed another truck with tech to protect him while he ran the phone line (from the Verizon era) back to the house. That took about an hour or so, and involved serious jaw-flapping for a bit after the line was run. The actual hook-up went smoothly after that, with no real issues, and the tech leaving me with a bonded ADSL connection of 12/2, verified by both Frontier's tech support and me.

Service is solid but not spectacular. I've had to call tech support three or four times when my speed dropped. It had to do with something involving the bonded connection. Once or twice, it had to do with weather. These instances were late at night, and I suspect some maintenance time had something to do with it.

Overall, in my area, Frontier is neither as bad as some reviewers make them out, but neither have I experienced truly outstanding anything from them, except the Amazon Prime deal, which went through with no hassles.

So, here are my suggestions for dealing with Frontier. One: use the DSL Reports speed test tool to keep a record of your upload/download speeds. Test your line regularly, but “random.” Test it at least once a week, but make sure you do the tests during different parts of the day, to help build an accurate picture of what the Frontier service to your location looks like overall. You will find this especially helpful if you have to get government involved.

Second: Do the “Level 1” troubleshooting before you call tech support. Since they work off a script, if you can tell them (in good conscious, naturally) you've power-cycled the modem, etc., etc., they will pass you up the support chain that much quicker. For bonus points, log into the admin page for your gateway/modem/router and tell them what attenuation you're getting and signal to noise ratio on your line. This should cause the tech on the other end to roll a truck if need be. Remember, “Your call may be recorded for training purposes.” (haha)

Third: If you don't like the support tech you're talking with, find an excuse to (politely!) end the call. Then call in on another Frontier number to get to tech support. In my case, during a storm that knocked out service, the one rep actually hung up on me without speaking. So I dialed through another Frontier number, and on the other end was a really nice, patient, tech support rep.

If you should try this, odds are quite good you will find better tech support, as Frontier has advertised online as late about how they're hiring military veterans. Those people tend to be a notch above the ones hired off the street.

Lastly: Be Nice. “You catch more flies with honey and not vinegar” applies here. The Frontier support people I've dealt with using this policy tend to go above and beyond to offer service – opening trouble tickets for me, rolling a truck, etc.

So, in my area, the bottom line for Frontier service runs something like this. Service solid, but not spectacular. Keep records of their performance. Be nice to tech support. And watch the quality of service like a hawk. It's sad that we have to police ISPs on our own. But that's the state of the internet in the US today.

member for 21.3 years, 989 visits, last login: 1 day ago
updated 4.2 years ago