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All reviews of HughesNet Satellite Broadband (sat)


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Six Month Rating

Reviews:
1050 reviews (161 good) (585 bad)
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Review by (hidden by request)
(review was emailed from domain mindspring.com)
lodged 6 days ago

  • Alpharetta,Fulton,GA
  • Contract price not specified.
  • "misleading internet speeds, cost to have service disconnected"
  • "Hughes Net in Alpharetta is slow-don't do it!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

Ordered Hughes net Gen 4 service Saturday-salesman told me that it would be much faster than AT&T DSL. Installer came out, didn't have a ladder to install transmitter on roof, which he recommended was the best place to install. Tried service for two days, and it's about twice as slow as DSL. Contacted tech support and ran diagnostics but said everything is running fine. Requested cancellation of service three days into contract. When I requested having the transmitter removed from roof they told me I would have to pay approx $100-150 to have the transmitter removed from roof, even though that is where the installer said to put it. Asked for supervisor to explain but wouldn't give out any info. I am contacting the headquarters in Maryland to complain but don't subscribe to Hughes net.

Comments:

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Review by lancel
(review was emailed in)
lodged 7 days ago

  • trgiaxk
  • Contract price not specified.
  • "lancel french flair"
  • "lancel french flair"
  • "lancel french flair"

being gigantic may not be enough of any attention getter now make these folks red accompanied by a yellow horses!! lancel french flair »www.saclancelpascher.biz/sac-lan···-10.html

Comments:






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Review by tglass See Profile
member for 19 days, 0 visits, last login: 19 days ago
updated 19 days ago

  • Riverside,Riverside,CA
  • Contract price not specified.
  • "Adequate for surfing the web, e-mail and other lower demand tasks."
  • "Download caps and time restrictions. Expensive for what you get."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

My son lives in rural Arkansas so satellite is the only available service. To me it is expensive, for 6MBPS service it's about $70 per month. In California I pay $60 per month for service of 24MBPS download with no cap that I am aware of. It comes bundled in a package which includes TV with all the premium channels and phone service for a total of $170 month.

With Hughes we can only upload/download 10 Gigs per month and if exceeded it chokes to dial up speed and then we have to buy tokens @ $5 per 500MB to restore hi speed service. When at home I watch alot of live streaming video but I can't do it here or I'll use up my sons allotment in a matter of few days. They do have a free period that runs from 1:00 am till 10:00 am locally, but with live streaming I have to watch while it's on not when the isp lets me.

The weather here can be very bad to outright killer. So as you try to get info on severe storms or tornado watches in your area the service drops out due to heavy rain or snow.

I have had to call customer service on several occasions and I must say every agent I have spoken to was professional and knowledgeable. In each instance my problem was resolved on the 1st call. Also the hold times were not outrageously long.

Bottom line is if it is the only game in town you gotta go. But I would certainly research alternatives for both price and performance.

Comments:

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Review by Pesimist See Profile
member for 5.8 years, 1108 visits, last login: 20 days ago
updated 20 days ago

  • Valley,Chambers,AL
  • Contract price not specified.
  • "Connection speed on ProPlus of 1200/155 only in the AM (EST). Fine if you don't use Hughes in the afternoons or evenings,"
  • "Customer service from India & Can't reach upper levels of tech support"
  • "If you want to blow money for substandard service - Go with Hughes or stay with Dial up."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)

My Other Reviews

·AT&T Southeast
Wow, 5-years since I dumped this crooked outfit, still visit the Hughes forums here frequently. Feel very sorry for those that don't have any alternate.

30 January 2008 - Bye Bye Hughes!

January 2008 (7-months with Hughes)
Well...All good things come and go, in this case the good was my original downloads of 1.1 - 1.2Mbps, which are now a thing of the past. I'm on the "ProPlus" 1.5Mbps/200kbps plan.
January 26th, 04:30PM - 268/26 kbps
January 25th, 08:23PM - 56/7 kbps
January 24th, 09:06PM - 331/7 kbps
January 23rd, 06:38PM - 81/26 kbps
January 22nd, 07:59PM - 63/19 kbps
January 21st, 07:41PM - 537/7 kbps

Speedtests after 9PM couldn't be accomplished, uploads went to zero (0), as well as my internet connection.


Comments:

scottymead

join:2007-07-29
Post Falls, ID
Reviews:
·HughesNet Satell..
·Frontier Communi..
·Cricket Broadband

I have more options

I have more options such has Frontier and Time Warner, but choose HugheNet for my internet, I haven't had any issues with my service, I am not a gamer, or one that watches movies off of netflix, I just do normal everyday stuff and it has always worked just fine, my speed tests have always been decent (5Mbps+)

Maybe I dont notice any issues because typically the hours im using it is between 11pm and 7am and here and there during the day.

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Review by erossmus
(review was emailed from domain hughes.net)
lodged 24 days ago

  • King George,King George,VA
  • Contract price not specified.
  • "none"
  • "incompetence"
  • "Don't go down that rabbit hole"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

HN7000s svc. failed. Repair order reportedly cancelled by me. Got talked into upgrade to gen 4. Installer defied Hughes install agreement and wanted $125 to poke holes in my roof as though that were my only option. Cancelled the account and Hughes calls a week later, spoke to a very sympathetic lady from Missouri who offered free install on mast, upgrade to gen 4 no contract. Pretty good deal, she gave the 800 # in case it took more than 2 days for install to get scheduled. Called on day 3: no install order in system. All she did was re-activate the billing account and tack on a $30.00 re-activation fee.

Comments:
rulds

join:2011-07-30
Reviews:
·Cox HSI
·AT&T U-Verse
·CenturyLink
·Telnor

FOr the lack of a better word insane.

Should you have learned your lesson the first time I would give my sympathy. You need to call her back and tell her to forget it. You don't got anything installed so there should not be any reactive account.

They legally cannot charge you for something you are not getting or I am missing something here?

Also I hope you were not expecting a wall fish or something like that. Yeah I would charge you $150.00 as well to climb a ladder and point a dish and drill holes because the house is already built your going to have exposed wire tacked down as well. You got to understand a couple things here.

1. The installer may be 3rd party making 30 bucks for the install whilst the company gets the other 70 or more percent for there pockets.

2. The vehicle they run is private meaning gas and insurance these people are 1099's that are trying to put dinner on the table for there families.

3. Should you not want the service why did you call?

So that sales person called you back thinking you were already installed to lock in that sale... Now you want a tripod and wall fish? For 150 or for free? No way.

The geeks were right

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Review by yolarry See Profile
member for 5.3 years, 868 visits, last login: 13 days ago
updated 39 days ago

  • Creston,Wirt,WV
  • Contract price not specified.
  • "a little bit better than dial up."
  • "Bad Pings, FAP, Crappy Tech Support!"
  • "Get it only if you have to!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

If you ever thinking about getting Hughesnet then please remember my rules!

- Rule #1 ITS NOT A HOT ROD!!!!
- No games due to bad pings (maybe facebook games like farmville and Mifia Wars)
- No VOIP (Trust me. I already tried Skype)
- No youtube/netflix until 2am to 7am
- Don't download Heavy files until 2am to 7am

- Limit will always be here during the day restores about 20MB an hour
- Always turn off/manual Windows Update
- Shut off software updates the best you can! (Anti-virus update is alright)
- YOU CAN restore your internet once a month if you FAP (Fair Access Policy)
- Install Hughesnet Status Meter or hnfapalert so you don't have to worry about going over the limit.

If you remember this and use the tools that HughesNet provides, you should be fine but if you a internet hog like me and needs all the bandwidth that you can get then hughesnet is not for you. I suggest you to call any other ISP then HughesNet/Wild Blue see you can get some decent speeds...if you cant get anything else well then learn how to lightly use the internet then just go for it.

I be waiting for something else better like DSL. once I get it, I'm gone!

Update 9.18.2011 after six years I got my Hughesnet repair.. I was really hoping it could hold out until I get DSL. Nope. Thanks to Hughesnet Excutive Customer Support Vu Lee. He was very friendly and give me a proper tech guy that can I understand his speaking. a local repair man came and replace my transmitter and die 2 months. So I called Vu Lee again and they send out another different tech and watch him open transmit brand new out of the box. So 2nd times a charm and they just upgrade speeds to all HN7000S which means I can FAP in 16 mins. Well done Hughesnet well done!

But at least its loaded pages better then I had for 6 years

Update 4.2.2013 Got a power outage and lost my HN7000S config. Just to remind you that installer setup page on DOES NOT WORK with windows 8 with IE10. Lucky I have a windows xp pro laptop with IE6 laying around in case problems like this. Just save a tech from coming out and fix it and charge $125 over that bullcrap.. I counting down the days. I just saw frontier with bunch of trucks and state road cleaning off the phone poles. I ask frontier tech whats going on he said watch for DSL sign pop up near this box soon. He also note fiber optic lines FINALLY! Good bye hughesnet.

Update 4.4.2013 Hughesnet did not cancel my tech visit but it seems they were trying to pull a Gen4 upgrade on me. I decline them and told them I about ready to ditch it. I talk to another frontier tech he said it might happen less then a month. I will update this again.

Update 4.12.2013 So I got a letter in the mail about this frontier broadband. So I thought why not call up and ask them about few questions like "If go with this.. Will I be able to get switch to DSL without locking me into this with some crazy contract to Hughesnet again" So the answer was yes they will switch me when DSL gets here. so I call in Hughesnet and tell them I no longer need their services anymore. 3 days later a "frontier tech" yes a actual frontier person and not some random installer. Anyway he took my HN7000S and dish out and place Hughesnet HT1000 modem and a frontier logo dish. lol. he only needed to use 1 coax cable so I told him just leave the other one because you never know if this one fails. I can switch it around. before he go I ask him if I need to sign a paper or anything and he said no.

Hughesnet Gen4 is not so bad... Frontier tech support is not so bad either. I not sure if anybody bonus bytes different because mine says on the modem 2am to 11AM. I not sure if this a glitch or Frontier forgot to update the page or something..

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Comments:

hunter1

@direcway.com

service

This service is by far worse than anything including dial up! Get your hear out of your ass and invest!

Oklahoma

@mycingular.net

Hughes is a Ripoff

My iphone internet is far better than hughes net. I live in the country so had no other choice but to use there service. They are by far the worst internet provider i have ever used. When I tethered my iphone to my laptop my service was a 100% better than hughes. So I cancelled my service and guess what they expect you to crawl on your roof and take off i piece of your satellite. Or pay 200.00 dollars for equipment. Not to mention how many times the satellite was down and hope it does not rain or snow because It will not work at all then. Oh and did I mention that you have to use a download manger to to download in the middle of the night because the limit they give you is not enough to get anything done. I would not recommend them them to anyone and plan to let everyone I know how evil this company really is.
zeddlar

join:2007-04-09
Jay, OK
Reviews:
·exede by ViaSat
·McDonald County ..
·Millenicom
·HughesNet Satell..

Re: Hughes is a Ripoff

Well since you decided to compare this service to your cell provider, lets do that.If you have an unlimited package on that phone then all but sprint will either throttle you or cut you from priority on the tower you are pulling from after 2GB and there is no free time. If you do have Sprint and can get a signal good enough to be reliable then you are one of very few in Oklahoma that can unless you live in one of the bigger towns or cities in which case you could surely get something better than Hughes or cell phone service. If you don't have an unlimited package then those overage charges are going to change your tune real soon. As mentioned none of those cell providers are going to give you a free period anytime of day or night. Your surfing speed on a tethered cell phone will almost always seem faster because you don't have to send the signal 28000 miles each way to get that webpage loaded but start a large download and see who gets done the fastest. Unless you are lucky enough to be in one of the 2 4g areas in Oklahoma (soon to be 3 as Bartlesville is fixing to be lit up in a few weeks) then your download speed is between 500Kb/s to 2Mb/s compared to my 4.2 Mb/s and I can download more than your probable 2GB maximum for the month in a single night with that download manager and I can do it again tomorrow night and every night there after but when you hit that ultra low cap you are throttled for the whole month.

For those like me that have unlimited packages that eventually do get 4G will be better off being tethered than on HN untill Verizon either does away with the unlimited package entirely or starts traffic shaping the 4G users like they are doing us on 3g now and then HN will trump them again. The only really viable cell phone option to compare with HN is Millenicom and again there are no real guarantee's there because as Verizon becomes more restrictive Millenicom is as subject to their greediness as we are and will likely see the same crap rolling down hill to them.

So in retrospect if you look at the track records, HN is only getting better and treating their customers better every day while the cell companies study and scramble to find new and more inventive ways of screwing their customers. Now I say this with sprint as the exception for the time being, as much as I hate that company, they deserve a Kudos for not following in the footsteps of their competitors and I would use their service through Milenicom if they would just improve their coverage areas so I could get a signal.
--
HughesNet elite plan/.74 dish w/1watt trans. / 9000 modem / 3 computers on a linksy's wired network

yolarry

join:2007-12-29
Creston, WV

Redone the review

I just updated the review. I waiting for dsl to come
NYGiants

join:2012-08-31
Bowling Green, VA

Get Verizon Wireless instead

Read my review and get from crap.net (what you call Hughes.net ) now.

You'll be happy

»Review of Verizon BroadbandAccess by NYGiants

yolarry

join:2007-12-29
Creston, WV

Verizon Wireless

I dont even have cell service. so useless to me..

scottymead

join:2007-07-29
Post Falls, ID

I like HughesNet

I dont HAVE to have the service, I choose to, I wont deal with Time Warner or Frontier which is the two other services in my area, I actually don't have any issues with Satellite internet.

yolarry

join:2007-12-29
Creston, WV
Reviews:
·HughesNet Satell..

Re: I like HughesNet

said by scottymead:

I dont HAVE to have the service, I choose to, I wont deal with Time Warner or Frontier which is the two other services in my area, I actually don't have any issues with Satellite internet.

._.
Not sure if trolling.. I guess you don't care about pings.
--
HN7000S 5.8.0.82 - 99 West 1370 MHz - .74m Dish - 1.5mbps down 196kbps up with 375MB CAP - installed October 2007 - Repair September 20011 - Linksys N3000 DD-WRT & WRT54G DD-WRT at neighbors house

yolarry

join:2007-12-29
Creston, WV
oops double post. stupid hughesnet.

Mods delete this reply? thanks.

scottymead

join:2007-07-29
Post Falls, ID
Reviews:
·HughesNet Satell..
·Frontier Communi..
·Cricket Broadband

Re: I like HughesNet

It just works for me with no issues, pings are not a concern, I dont watch videos, play games, etc. I use the internet to keep in touch with family, share pictures of the family with distant family, email, pay bills, etc Thats pretty much it so no pings are not a concern
azelectron
Premium
join:2007-07-28
Apache Junction, AZ

Sharing is caring

"HN7000S 5.8.0.82 - 99 West 1370 MHz - .74m Dish - 1.5mbps down 196kbps up with 375MB CAP - installed October 2007 - Repair September 20011 - Linksys N3000 DD-WRT & WRT54G DD-WRT at neighbors house"

I wouldn't be too picky if you're letting a neighbor siphon your bandwidth too.

yolarry

join:2007-12-29
Creston, WV
Reviews:
·HughesNet Satell..

Re: Sharing is caring

said by azelectron:

"HN7000S 5.8.0.82 - 99 West 1370 MHz - .74m Dish - 1.5mbps down 196kbps up with 375MB CAP - installed October 2007 - Repair September 20011 - Linksys N3000 DD-WRT & WRT54G DD-WRT at neighbors house"

I wouldn't be too picky if you're letting a neighbor siphon your bandwidth too.

That was couple years ago. at the time neighbor was wanted to finish online school and sometimes her dial up connection drop out. so use my internet for backup.. you should check out my updated sig now...
--
Frontier HT1000 - Linksys E3000 DD-WRT

solveforce
solveforce
Premium
join:2007-03-08
La Habra, CA
Reviews:
·AT&T U-Verse

How about the new Gen4 Satellite Connection by HughesNet?

Has anyone else tried the new Gen4 Satellite connection by HughesNet besides "yolarry"? If so, how is it compared to the prior generation satellite? Is there a big difference? Your answers are truly appreciated!

--
»www.SolveForce.com has the Telecom Bits

yolarry

join:2007-12-29
Creston, WV
Reviews:
·HughesNet Satell..

Re: How about the new Gen4 Satellite Connection by HughesNet?

said by solveforce:

Has anyone else tried the new Gen4 Satellite connection by HughesNet besides "yolarry"? If so, how is it compared to the prior generation satellite? Is there a big difference? Your answers are truly appreciated!

I am now using Frontier broadband.. It uses Gen4. The speeds great but the caps and ping will always be the major problem. Unlimited time on my end 2am to 11am unlike the old HN7000S 2am to 7am
--
Frontier HT1000 - Linksys E3000 DD-WRT

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Review by jmpenguin See Profile
member for 9.3 years, 1707 visits, last login: 7 days ago
updated 40 days ago

  • Labelle,Hendry,FL
  • Contract price not specified.
  • "All ways on capable no phone line tied up"
  • "Weather locally and at NOC,"
  • "Great - bought 5 more systems Dec 2004 3 more Sep 2005"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings above consensus)

January 2010 - We bought a new house and now have Comcast Internet (Ugh)
April 2013 Comcast has improved greatly in past few years.
I am retired from county but still do consulting
My old comments still apply

Yes I know some people have a lot of problems. However we have no other high speed alternative. Speed wise compares to T! connection at office which is shared with about 100 other users over a WAN county wide.
Tech support seldom call them, Worked with HNS engineer to solve VPN problem with 7700 systems Installer for upgrade and new systems (8) was super met me at one site at 6:30 AM
I don't play games, download music.
Our home county was brushed by 4 hurricanes in 2004, I never lost Internet once, Sprint Phone lines were down ,Courthiouse lost Internet for 4 days.
Sprint became Embarq then became Century Link - service is still the same just changed their name no improvements, more and more locals dropping DSL and phone going to Comcast
Hughesnet keeps improving great for people needing reliable connections and not have to worry about lines being cut while tech making changes somewhere between your house and CO.

Comments:

Homer

@myvzw.com

HughesNet

was a hughesnet customer for years, actually signed up with direcway before hughesnet bought them out. Stuck with them until 2012, late in 2011 my service slowed to a crawl, called and had to update to newest sat service. Service again slowed down in June, called in and was told I would have to update to Gen 4.
The service had gotten so slow that you could not access the Hughesnet self-diagnosis video on their website, buffered for 3 hours and still hadn't gotten through over 13 minutes of the videos. We have verizon smart phones through our office so I ended up using my smart phone as a hotspot and added 3 gig per month, we skype, bank, basically do everything except download netflix. The additional data cost $15 per month, damn cheap internet service and very reliable. For those interested, google the United States home office phone number for Hughes Net if you want to cancel, they train the overseas call centers to hang up on anyone trying to cancel, also train them to deny that there are any United States phone numbers for the Hughes Net offices. Pretty funny, stupid morons don't know anything except what they are told to read off the default screens in response to any question.

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Review by mr_saxman See Profile
member for 45 days, 0 visits, last login: 45 days ago
lodged 45 days ago

  • Oskaloosa,Jefferson,KS
  • Contract price not specified.
  • "Decent Speed for people with no other options"
  • "High lag, bad weather, FAP"
  • "If you live in the country with nothing else, this is one of the better internet options"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

HughesNet is great for anyone that cant get cable or DSL. Speed is fair, usually around 5mB/s (4G speed are around 15) It's great for email, browsing the web, online shopping stuff like that. Playing MMPOG isn't going to work very well as well as anything like Skyping due to the high latency. Also be sure only to download large files during the free period 2-7AM EST

Comments:






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Review by bzmingus
(review was emailed from domain gmail.com)
lodged 51 days ago

  • Byron,Ogle,IL
  • Contract price not specified.
  • "better than dial up"
  • "Trouble with HTTPS, worst customer service EVER. IN HISTORY. I mean EVERy"
  • "STAY AWAY"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

Got Hughes.net 5/31/11 under the recovery act. Very hard to find useful, relevant information about the recovery act. But Hughes.net offered it with no install fee, and no contract. 15. Mbps down, something like 256K up, but up didn't count against usage. Started at I think $50 bucks a month, all told. By the 3/1/2103 it was up to 65$.

Considering what I upgraded from (DIAL-UP) it was pretty good. But it was not reliable. Modem needed to be reset probably once or twice a week. Did not always play well with my wireless router. Fast? Well, faster than dial up. 1.5 Mbps means 1.5Mbs at best, and best means once in a blue moon. Most of the time, it was more like 256-500K. I could watch YouTube, if i let it buffer half way first. Netflix? No way.

A year or so after I got it, they went to a new 'bank' system, which would automatically carry over your unused bandwidth for each day (my plan was 250 MB per day) to the next day, with a max of two days (500MB) in the bank.Even with this, I ran out of bandwidth on a regular basis, and had to purchase a renewal token ($5 each, 3 for $12.50). Each one good for 250 Mb. That was my own deal, I knew the limit when I signed up, I don;t hold that against them.

The worst part, the deal breaker, was that Hughes.net has trouble with secure web pages (pages that start with ») Not always, but when trouble happened, it shut them down. All of them. Completely. For us that meant no online banking, no online class access, no bill pay. Pretty much nothing except IMDB and Weather.com.

Long story short, I decided to upgrade to Gen4. Until i looked in to it. I discovered that under Gen4, there would no longer be a FAP free zone. (Currently 2-7am) And under Gen4 all traffic would count, download AND upload. True they offered 'bonus bytes' which make it sound like you are getting twice as much bandwidth, but really what it meant was 'no more FAP free time. Now FAP free time is limited to your bonus bytes, and if you use all them up, we will take the bytes out of your regular bandwidth. Plus they would charge me 250 bucks to upgrade. (Free for new customers though)

So I looked in to Exede by WildBlue. Still 250 bucks to install, but that would include the modem lease for two years( $10 a month) So I cancelled the Gen4 upgrade and went with Exede.

When I called to cancel Hughes.net, I called six time over a three day period. Six times!!! And I got hung up on by hughes.net. SIX TIMES! When i finally did talk to them to cancel, they offered me a FREE MONTH of Hughes.net if I would stay! Once i got them to understand that i did not want their service anymore, they agreed to cancel it, they told me it would take effect in thirty days. Wait, i said. you're saying i already paid for the next month? When did that happen? Today, he says. WHAT??? They hung up on me for THREE days, then BILLED me for the next month. No thank you very much. Finally argued the charge back off and they cancelled the service. Then he let me know that if i changed my mind and reactivated my service, there would be a $25 dollar reactivation fee. HA HA HA HA HA

Comments:

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Review by buddyochoa2 See Profile
member for 58 days, 0 visits, last login: 58 days ago
lodged 58 days ago

  • Thorn Hill,Grainger,TN
  • Contract price not specified.
  • "New Gen4 service comparable to a landline service."
  • "Download limits for new customers, a bit costly"
  • "Great for people who live out in the boondocks, with no other options."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

We have had HughesNet for about a year now. When we started we had the 1Mbps down plan using the old HN9000. The quality was spotty at best, usually throwing a DNS error a few times on every new page. Just recently we were upgraded to the new Gen4 service and the improvment was immense. Web pages load within seconds, and I have yet to see an error of any kind. We were able to keep our unlimited download zone, and got a speed increase to a 10Mbps download. Speed tests have never shown the full 10Mbps, but usually show 5-7 which is a huge improvment over the old service. Unfortunately the new subscribers to Gen4 have Bonus Bytes from 2-8am and don't get the unlimited download. For someone who doesn't need that, its completely worth it.

Comments:

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