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Review by jklodes 
Posted: 8 days ago
Fair warning: reviewer joined this month
 Mcalester,Pittsburg,OK
 Contract price not specified.
 "None"
 "tech support is not english speaking and unhelpful, and service does not run at promised speeds unless used at 4:00 AM"
 "Use dial up 56K is faster and more reliable, either use it or buy an aircard!"
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To those considering using this service....RUN QUICKLY IN THE OPOSITE DIRECTION. Our system was installed in December of 06, we've had nothing but problems with it since. My wife and I are both Technicians and know our way around a computer. Whenever we call tech support (I use this term EXTREMELY LOOSLEY) we are treated like complete idiots. We've been told numerous times that we don't know what we are doing. The tech support is always rude, hard to understand (as they are in India) and extremely unhelpful. They tell us that 21 KBPS download and 0 upload speeds are perfectly normal at 5 pm in the afternoon central time. When my wife called hughes sales this evening, she was told unequivickly that "you are guaranteed 1 mb download and 128 upload speeds 24 hours a day. When she challanged that statement with our records of download she was told to call tech support or to "call the people who installed your system" (that's who she was talking to.
This is stating facts, not bashing.
Anyway, bottom line is these people are liars and the service is LOUSY. Don't use it. We are looking into aircards tomorrow and reporting to BBB also.
Followup comments: | Forums » comments on review of HughesNet Satellite Broadband |
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Review by Masters1
Posted: 10 days ago
member for 2.5 years, 30 visits, last login: 10 days ago
Staten Island,Richmond,NY
Contract price not specified.
"its on"
"just a hair above dial up"
"if you have another choice in broadband......take it"
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Simply put; Its a yawn! We have been on it for 4 months initial layout about 600 bucks and the speed is truly depressing, especially if you know how fast the internet can be. Testing speed can be a headache and using their servers for a accurate test ...well....its their speed test.
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Review by eastcincy
Posted: 13 days ago
Fair warning: reviewer joined this month
New Richmond,Clermont,OH
Contract price not specified.
"beats dialup - barely"
"fair access policy, speed, price"
"if you have any other alternative- go for it"
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Horrible support, very high price, slow browsing. And don't go over your "fair access" download limit for the day (only about 200mb!!!!) or you will be throttled back to slower than dialup speeds, makes it unusable. Forget about it until 24hrs later when you are reset.
If you have ANY other option, go for it. You won't like this service.
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Review by pwd
UPDATED: 16 days ago
member for 119 days, 7 visits, last login: 16 days ago
Lovelady,Houston,TX
Contract price not specified.
"It works about as described."
"None yet ... Now a 20% reduction in FAP w/o reduction in cost."
"You get what you pay for, but not always."
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In the zipcode 75851, there are few options to dialup (WildBlue is one.).
The Hughes ProPlus plan promised up to 1.5Kb/s download and I have been receiving consistently over 1.2 since since installation (It was just 1468Kb/s). Upload has been about 200Kbs (It was just 223Kb/s). Latency has been from 800ms to 1500ms (It was just 757ms). There has been no problem in maintaining a connection.
The installation company had to drive from Lufkin, TX to my location ... more than an hour one way. They arrived at the agreed upon time. I received what the installer called a newer modem, an HN9000, which uses a Hughes satellite, not one from which Hughes purchases bandwidth. The installer took a while (an hour more or less) to align the dish, but it has worked for 3 weeks with no problem.
I have not yet had reason to use Hughes customer service, so I have no comment on that.
Nothing works perfectly, but so far I am getting what I expected. It compares favorably with AT&T dsl service in Houston. We'll see what goes wrong.
****************************
July 6, 2008. Latency 818ms, Download 1450Kb/s, Upload 141Kb/s. There have not yet been any technical problems. I have installed a wireless router with no problem.
Customer service is intransigent on how they bill the service, but they have responded in a timely manner and have been polite. They must not be in the US. They are not familiar with "paying online", and they use terms like "E-check".
I have no reason to change my first evaluation of the service.
****************************
July 15, 2008. I received this e-mail from HughesNet today:
Dear HughesNet Subscriber,
Our records indicate you are presently subscribing to a Pro Service plan. Beginning July 1, 2008, the daily download threshold of this plan will be reduced from 375 MB to 300 MB. Hughes has taken this step to optimize the network and ensure the best performance possible for all subscribers. This change should not impact your online experience, as our records suggest only a small portion of Subscribers exceed the new 300 MB threshold.
Please note, this adjustment to the Pro service plan does not impact surfing speed, and should not be confused with slowing of download speeds. For clarification, the download threshold is the maximum amount of high speed bandwidth a user can consumer in a given day, before being reduced to lower download speeds.
Sometimes you don't get what you pay for. Without a corresponding reduction in cost, this seems an unethical business practice.
*******************
September 22, 2008
After tropical storm Ike passed, the dish is still attached to the roof and still picking up a connection with the satellite. Download: 1318Kb/s. Upload: 142 Kb/s. Latency 624 ms.
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Review by goodolboykt
Posted: 21 days ago
member for 5.1 years, 139 visits, last login: 4 days ago
Hesperia,San Bernardino,CA
Contract price not specified.
"When u live in the boonies it's the way to go, I get great speeds and never had any satellite issues (knock on wood)"
"Bad latency and no good for gaming, FAP is also a bad point"
"HNS 9000 seems to be a good modem and satellite"
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I have the HNS9000 with the pro package and I'm getting my advertised speeds and have had no issues with the satellite I'm on. Hughes is the way to go do not get Wild Blue!!
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Review by Ranch Girl
Posted: 21 days ago
member for 243 days, 0 visits, last login: 243 days ago
Oakridge,Lane,OR
Contract price not specified.
"can't think of any"
"too many to list....main problems are slow connection and poor downloads"
"not much better than dial-up. Download limits are worse than dial-up."
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I have no choice here in the mountains. Install was poor, "tech" spent most of his time in my hammock, then used his own laptop to set up, then left. I had to phone in to get questions answered, then he left with debris from his truck all over my yard.
I seldom download, and if I do find a large file I want to download, it cuts me off before completion, then I have to wait another 24 hours to even use the internet as it is then slower than dial-up. I believe a more fair application of the FAP would be to let a customer have an AVERAGE download use without penalty, as I usually go several months without a large download, then get penalized the one time I try. This is not a "fair" access policy.
Sales pitch does not explain this issue at all, nor do they explain how snow, rain and low flying butterflies cause loss of signal.
India tech support is another problem. The failure of their ability to comprehend any problem that is not on their prompters is annoying when trying to explain a problem not listed in front of them. Nice, but not too bright sometimes.
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Review by abouthadit
Posted: 23 days ago
member for 62 days, 3 visits, last login: 42 days ago
Oklahoma City,Cleveland,OK
Contract price not specified.
"Available in the sticks,"
"Slower than I would like, FAP"
"Better than dialup or Wildblue"
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Hughes is much better than dialup or Wildblue in our area. We ordered the Pro Plan to make it usable for us. It's pricey but we had no choice.
The installer is local and was very good. So far our reception is good, even in moderate rain.
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 Review by nissan552
UPDATED: 27 days ago
member for 2.5 years, 360 visits, last login: 1 days ago
Granville,Hampden,MA
Contract price not specified.
"Nothing"
"Bad customer service and poor reliabilty of speeds"
"This is not the way to go stick with dial up"
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Well about 5 months ago we ordered pro plus plan Hughes net and had it professionally installed and the technician did a great job setting the whole system up. We pay $90 a month for 1.5mbps which is expensive but sometimes for some reason it goes almost to 2.0mbps which is great! The customer service isn't that great but we haven't even had any problems yet with the system. All in all if you have no other choice I would recommend Hughes net.
March 4th 2008----This is in regards to an update with the speed problems everyone has been having with Hughes I was a very happy customer until I started getting bad speeds about a month ago and it still has not improved. Also had problems with a modem and it had to be replaced with a new one and I was without service for a week, They were good about giving me credit for the time missed. They are starting to make people more and more dissatisfied with the service we all hope that the new satellite will bring better speeds.
September 10th 2008
Well more problems have been coming up it seems like I have had less then dial up speeds for more then 2 weeks now non-stop and I called tech support and they were very unprofessional and rude, Hughes needs to wake up or else they are going to lose a lot of business. The speeds have been horrible and I have been having outages non stop for no reason at all. I really believe that the other customers need to come together and stop this more and more people are being ripped off by this sad excuse for broadband.
You have been warned!
Followup comments:  
Kelly
@myvzw.com | Install The bad thing is they don't explain that if you have a 2 story house, you're gonna pay the extra 175.00 for a pole mount!  | |
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nissan552
join:2006-04-09
Granville, MA | pro install I had a independent contractor set up my entire system for me and did a great job mounted the dish on my garage | |
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DoctorDoom
Troll hunter
Premium
join:2006-09-19
Becket, MA
edit:
October 6th, @02:30AM
| Installation, installation, installation. A competent, professional installer is THE major difference between mediocre and good Hughes service. Ray at Granby TV installed mine in Sep 2006, and he did an A-plus job.
I have few complaints about the nearly 13 months of service. | |
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DoctorDoom
Troll hunter
Premium
join:2006-09-19
Becket, MA
edit:
October 6th, @02:31AM
| Re: Installation, installation, installation. Delete, please. Issue resolved. | |
| illusion129
join:2007-12-16
Maysville, KY
 ·HughesNet Satellit..
| Dish Placement... When I had my Direcway system installed the only option I had was to place my dish on the roof, and my home is a 2 story house. The installer said he couldn't do a pole mount, I even asked to upgrade to do that but he insisted it had to be placed on the roof. So obviously that is where my actual dish got mounted.
My dish still has the Direcway logo on it, it was never replaced by Hughes when they took over. I'm sure if I went ahead and upgraded to the "Power Pak" that I'd get a new HughesNet branded dish but as long as mine works, and I usually only have outages during really heavy rain, I'll be satisfied. | |
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Review by logicsol
UPDATED: 29 days ago
member for 4.4 years, 60 visits, last login: 5 days ago
Corbyville,ON
Contract price not specified.
"Good Value for remote internet"
"latency"
"Best alternative to wired service"
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I have the Spaceway service from Galaxy Broadband in canada and I am very happy. At $59 per month and speeds of 1M it is a better alternative to the unreliable wireless services in the area.
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Review by toucanne
Posted: 30 days ago
member for 30 days, 0 visits, last login: 30 days ago
Pahrump,Nye,NV
Contract price not specified.
"decent speed, always on"
"FAP, frequent server issues, no Usenet, no support for Apple Mail"
"better than dial-up"
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I was thrilled with Direcway (as it was then) when I got it installed in January 2005. I was happy for about 2 years. I have the lowest priced service at $59.95, which I find expensive, especially for what you get.
Last year, they instituted FAP without notifying their customers. The first time I got caught, I had been on YouTube for a couple of hours, and had no clue what had happened until I called customer support. The "tech" accused me of making huge downloads. I didn't realize that FAP even existed, much less that streaming would trigger it... And it took me a while to understand the tech, who kept referring to embees. Ah yes, megabytes... I realize there is be a need for FAP, but with the present limits I can't even download system updates. Someone said they keep adding customers without enhancing their capabilities. Sure looks like it.
I work on a Mac. I had to give up Apple Mail when I started with Hughesnet. There is also no support for newsgroups. I now access Usenet through Google, but it is not as convenient as having it right there with my mail.
I have been suffering DNS errors for the past 4 days on the site I use the most. That is beyond annoying.
Followup comments: bastnpny
join:2008-05-26
Morgan, TX | Apple Mail I too have a mac. I had to give up hughes net email address and went to gmail. I have gmail set up through my mac mail. When hughes decided everything was spam, I went for the gmail account. | |
| | toucanne
join:2008-09-07
Pahrump, NV | Re: Apple Mail I went to Microsoft Entourage, which is OK I guess. After 3 and a half years, I'm used to it.  | |
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