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Hugsesnet Satellite ISP â A very common Commo problem is quality Internet Service. Most of us rural folks have to pay extraordinarily high monthly fees for a Satellite provider, like HughesNet. My planned monthly allowance of âdataâ with them is split into two timeframes. 8 AM to 2 AM (18 hours) I get 30 GB of data per month. From 2 AM until 8 AM (6 hours) I have access to the remaining 50 GB of data per month. 62.5% of your data is only accessible from 2 a.m. to 8 a.m. What is the typical person doing during that time? When your allocation of data is consumed HughesNet âthrottlesâ your download/upload dramatically. Dish Networkâs ISP is identical to HughesNet. If I lived in a city or town I could get unlimited internet 24 hours a day for around Fifty Dollars, rather than well over twice that with a satellite provider. Many times I have been offered fiber or cable ISP only to find out that no company currently services my area. member for 7.9 years, 13 visits, last login: 109 days ago lodged 207 days ago
08/26/19 - Service is as reliable as DirecTV, which we also have, meaning lost signal if there's heavy rain between our dishes and the satellite. This doesn't always match what's going on right outside. Speed is just OK, mail pickup takes about 30 seconds for 11 accounts, highest download speed I've seen is 480KBs. Speeds could be faster, this is just what I observed using Free Download Manager »freedownloadmanager.org/ Speeds observed using FDM vary up and down constantly, and this is noticeable also during browsing, as pages seem to complete in bursts. I use the bonus zone (50GB/month only during 2-8am) for downloading to save our 30GB for browsing and email. We don't do streaming, it would eat up our 30GB. There is an app you can download, for PC and phone, to monitor your usage. The first 20 days of your first month your limit is reset every day, but the usage still shows in the app. 03/25/2020 - Everything is the same, except worst for the last 2 weeks. We can't get to many sites, like Amazon and Etsy, with the error "Server not found" which comes back instantly, not after a few seconds like other sites that just time out. Did all the usual remedies, clearing caches, rebooting, etc. Tried several times to get through to Support different ways. Was dumped out of chat over and over with no response form Hughes staff, just the message about downloading the chat text, which didn't exist. Calling gets a fast busy or hangups after 15-20 minutes waiting in the queue. I'll continue trying, this HAS to change. 10/07/22 - Installed Technitium DNS server (a local caching DNS) to bypass HughNet's DNS. Solved many of the connection problems, HughesNet DNS servers appear to be overloaded. Should have done this years ago. 11/03/22 - Potentially the last day for HughesNet service, as we get Starlink tomorrow. 11/04/22 - Got Starlink, tried it out by setting it on the ground in the back yard and running cable through window. Immediately got speeds exceeding those claimed by Hughes, which we never got. 11/07/22 - Cancelled HughesNet service. member for 23.8 years, 8390 visits, last login: 6 days ago updated 1.3 years ago
Highest data package, $100 per month. Order process was easy, install process much less so. Not sure the brand/model, but no real issues with that. The big issue is the tech. Just now in a connectivity test : avg. delay - 782ms ; min. delay - 610ms ; max. delay - 1350ms. Speed test - 0.054/0.086 Mbps. It is raining, so there is that. Cannot reliably do netflix/amazon prime/zoom. Cannot game online. A 10 min. 480p youtube video takes a half hour to watch. But, hey - I do have internet... edit - 50 gig data cap member for 21.8 years, 228 visits, last login: 1.9 years ago updated 3.3 years ago
member for 21 years, 1416 visits, last login: 211 days ago updated 4.5 years ago
Huges Net Satellite promises a certain download speed (fast) and that it can be used on multiple devices at once - streaming - but in fact delivers terrible download speeds after the first 20 days. If you look at reviews of them online, you will not find a good review. They are liars and crooks, charging accounts which have canceled for services never delivered. Avoid at all costs if you have any other options. We were told that we would have 25 mbps download and that after the cap was reached, it would decrease 1 to 5 mbps from that, which would have been great. In fact, it went to 1mbps, and many times, down to 256 kbps (yes, telephone modem days speed). member for 22 years, 1807 visits, last login: 222 days ago updated 5.7 years ago
For what it is, it's decent. The price is high compared to other ISPs, but considering other ISPs aren't available for most satellite internet subscribers, the higher price is worth it. The only other options are wireless, if you can get it, and dialup. You can barely get online with dialup these days. The installation was fairly easy and the installers polite. I am paying $79.98 per month for the 15GB/50GB package, including the equipment rental fee. The service does not come with a router, though you can buy one from the installer. The speeds I get average in the mid 20Mbps for download and about 1Mbps for upload, but I am on a lightly loaded beam, so beams of a higher load would have lower speeds. Speeds can also fluctuate greatly from off peak to peak usage times. The service is subject to rain fade, meaning you can lose the signal during heavy rainfall, and the further north you are the less rain it takes to cause it (i.e. those in the south have less of a problem with rain fade than those in the north). It has a data cap, but it has to have a data cap due to a smaller finite throughput than land based systems, and without the cap the service would slow to a crawl due to so many people being on the service and endlessly streaming. Overall I am happy with the service. My folks have it and like it, too. I would recommend it to my friends in this area. Upgraded to Gen5 in late March 2017. It's been fantastic. My download speeds are averaging 47Mbps and upload speeds are averaging 2.5Mbps. The FAP speed (which I haven't experienced yet) is, according to those who have been in FAP and reported their speed, between 1Mbps and 3Mbps, on average, and some were even able to stream in the lower definitions. A step above Gen4, that's for sure. The built in Wi-Fi in the HT2000W modem is decent, as well. It's no frills, but it works very well and the range is decent. It's also dual band. Overall, upgrading to Gen5 has been VERY well worth it. member for 14.7 years, 2411 visits, last login: a few hours ago updated 5.9 years ago
Do not sign up with HughesNet!! I never got the service I paid for! I rarely ever had service and when I finally called to complain I miraculously got service for a day or two then nothing! But accidentally stream one video and âboomâ all your data allowance disappears. The worst part is when you call to cancel your service you learn the contract fine print. It costs $400 your first 90 days to cancel and each month after ninety days only subtracts $15. So if you get fed up after 6 months and try to cancel it will cost you $355, after a year $265, etc...also when you call to cancel they try to get you to hang up by putting you on hold for 10 mins at a time. âOh, you want to cancel service? Hold on one minute while I check the computerâ .. ten mins later â I am going to talk to a manager to see if we can lower that cancellation fee, hold pleaseâ... 10 mins later â the manager says you are bound by the terms of Your contract. It will cost $400 to terminate. How about I discount your service by $10 a month. Hold please and I will see what I can do for youâ... ten mins later. I am just waiting for someone to sue so I can join a class action law suit. I know I got ripped off. Donât make the same mistake. member for 6 years, driveby review (so far) lodged 6 years ago
Back in October I subscribed to HughesNet as a backup connection for my landline Century Link ADSL. The install was slated for an AM appointment, noon came around and no installer, contacted the HN contract company and was advised the installer was tied up on his current install, the contract company didn't seem to give a rats fanny about appointments and couldn't provide an estimate as to when the installer would arrive. The installer arrived around 3PM DST, good tech hard worker and he knocked out the install in about 2 hours. The only mistake he made was not properly grounding the dish, but I didn't care I would solve that myself, however the average subscriber would be screwed and considering this is the lightning capitol of the U.S. that was a major eff up. Tried the service out, eh not to impressive, but it worked and as a backup for ADSL it would do or so I thought. About a month and a half later it got worse, much worse in the evening. Clearly HN had oversubscribed the bird and things where getting out of hand, a quick review of the "official" HN tech support site confirmed what I was experiencing was not an isolated case, lots of people where having the same problem of very slow dial-up like speeds in the evening. I contacted HN and basically advised them if they didn't have a solution, just close the account and I will send the equipment back, no hard feelings, but I was not going to pay an ETF. Tech support dug into the problem and advised me I was only getting 12% of the service I was paying for, I was credited a months service and was advised someone from "engineering" would contact me soon, I was asked what would be the best time to call me and I made it very clear from 5:00 PM to 7:00 pm is when the service was really down hard and that would be the proper time to call. And they sure did call back, a few days later at 9:30 pm, I received a call from HN, I ignored the call and let it forward to VMS, at that time in the evening I am not willing to spend a hour of so working with a tech support agent on their problem. The following night at 8:50 another call from HN, once again ignored and off to VMS. A day or so later I did some 25 meg download tests at the HN recommended TestMy.net and discovered I could download at up to 40 megs even though my subscribed service was 25 down, the problem was in the evening remained the same crappy service, the circuit went in the tank and was useless until later into the evening. On December 12, 2017 I filed a formal complaint with the FCC detailing the service they sold, but was not being provided by the carrier, Hughes Network Systems, they where served with my complaint on December 14, 2017. On December 20, 2017 I received a call at 3:15 pm from HN advising me due to an unexpected demand for Gen 5 service, the beam I was assigned to was overloaded and they where diligently working to solve the problem, I was also advised it should be solved within a week or two, but to placate me they would credit me $30 per month for 6 months due to their inability to provide the product I subscribed to. Good deal, but not, the service in the evening went from bad to worse, I could get faster downloads with a 33k dial-up modem then I could get with HN. I once again contacted HN and politely advised them, they could take their service and park it where the sun doesn't shine, they agreed the service was sub-par and that's being generous, in the end they agreed to send me a carton and instructions as to how to dismantle what they wanted back and terminated the contract with no ETF. My advise to anyone considering subscribing to HughesNet is, think twice and check for any other possible options, maybe a WISP, maybe cellular, but if you want an internet connection that works in the evening, HN is not the way to go, period! Down the road this might change, but I am out and not looking back. member for 8.4 years, 3545 visits, last login: a few hours ago updated 6.1 years ago
This was back in 2006 when the service really sucked a big one. I'm thinking (and really hoping, for all the subscriber's sake) that it is much better here now in 2018. Please! member for 18.7 years, 1184 visits, last login: 245 days ago updated 6.1 years ago
Ordered service in late August 2017 as a physically diverse backup connection for my FIOS connection at home. FIOS has proven to be very reliable, but I need outage protection for work. First, the install. Your usual oval dish with a single coax line to an integrated modem and wifi AP. IPv4 is provided by carrier grade NAT, so port forwarding or any inbound access is not possible. IPv6 is provided natively, and can be configured for outside access, with a few caveats. First, the modem firmware is buggy, and requires some nonintuitive hoop-jumping to get the firewall to allow inbound IPv6 connections. Second, the prefix changes often (though it seems to have calmed down significantly since mid-December 2017) so you'll need a dynamic DNS service for your IPv6 devices requiring external access. There are some other quirks (IPv6 happy eyeballs broken by HT2000W modem implementation, oddball DNS hijacking quirks due to modem's DNS caching implementation, etc.) Now for the important part: my beam (ES19 #068) and MANY others are severely congested due to oversubscription. Speeds can be as low as tens to 100s of kbps during peak hours, and are very inconsistent, making it impossible to stream video even at low resolution. Speed during off hours is great- 40 Mbps is not uncommon. But that does no good unless you like browsing at 3 AM. Hughesnet is dancing around the problem and coming up with various excuses, but no fix is in sight. Contract does not allow for termination due to speed issues. They know it's a problem and even go to extreme measures such as blocking "FCC" or "breach of contract" phrases from being posted to their support forums. Don't even bother with the HUghes phone or live chat support people, by the way. member for 17.9 years, 5204 visits, last login: a few hours ago lodged 6.2 years ago |