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Review by (hidden by request)
(review was emailed from domain mindspring.com)
lodged 6 days ago
 Alpharetta,Fulton,GA
 Contract price not specified.  "misleading internet speeds, cost to have service disconnected" "Hughes Net in Alpharetta is slow-don't do it!"
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Ordered Hughes net Gen 4 service Saturday-salesman told me that it would be much faster than AT&T DSL. Installer came out, didn't have a ladder to install transmitter on roof, which he recommended was the best place to install. Tried service for two days, and it's about twice as slow as DSL. Contacted tech support and ran diagnostics but said everything is running fine. Requested cancellation of service three days into contract. When I requested having the transmitter removed from roof they told me I would have to pay approx $100-150 to have the transmitter removed from roof, even though that is where the installer said to put it. Asked for supervisor to explain but wouldn't give out any info. I am contacting the headquarters in Maryland to complain but don't subscribe to Hughes net.
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Review by lancel
(review was emailed in)
lodged 7 days ago
- trgiaxk
- Contract price not specified.
 "lancel french flair"- "lancel french flair"
- "lancel french flair"
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being gigantic may not be enough of any attention getter now make these folks red accompanied by a yellow horses!! lancel french flair »www.saclancelpascher.biz/sac-lan···-10.html
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Review by tglass 
member for 19 days, 0 visits, last login: 19 days ago
updated 19 days ago
- Riverside,Riverside,CA
- Contract price not specified.
- "Adequate for surfing the web, e-mail and other lower demand tasks."
- "Download caps and time restrictions. Expensive for what you get."
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My son lives in rural Arkansas so satellite is the only available service. To me it is expensive, for 6MBPS service it's about $70 per month. In California I pay $60 per month for service of 24MBPS download with no cap that I am aware of. It comes bundled in a package which includes TV with all the premium channels and phone service for a total of $170 month.
With Hughes we can only upload/download 10 Gigs per month and if exceeded it chokes to dial up speed and then we have to buy tokens @ $5 per 500MB to restore hi speed service. When at home I watch alot of live streaming video but I can't do it here or I'll use up my sons allotment in a matter of few days. They do have a free period that runs from 1:00 am till 10:00 am locally, but with live streaming I have to watch while it's on not when the isp lets me.
The weather here can be very bad to outright killer. So as you try to get info on severe storms or tornado watches in your area the service drops out due to heavy rain or snow.
I have had to call customer service on several occasions and I must say every agent I have spoken to was professional and knowledgeable. In each instance my problem was resolved on the 1st call. Also the hold times were not outrageously long.
Bottom line is if it is the only game in town you gotta go. But I would certainly research alternatives for both price and performance.
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 Review by Pesimist
member for 5.8 years, 1108 visits, last login: 20 days ago
updated 20 days ago
- Valley,Chambers,AL
- Contract price not specified.
- "Connection speed on ProPlus of 1200/155 only in the AM (EST). Fine if you don't use Hughes in the afternoons or evenings,"
- "Customer service from India & Can't reach upper levels of tech support"
- "If you want to blow money for substandard service - Go with Hughes or stay with Dial up."
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Wow, 5-years since I dumped this crooked outfit, still visit the Hughes forums here frequently. Feel very sorry for those that don't have any alternate.
30 January 2008 - Bye Bye Hughes!
January 2008 (7-months with Hughes)
Well...All good things come and go, in this case the good was my original downloads of 1.1 - 1.2Mbps, which are now a thing of the past. I'm on the "ProPlus" 1.5Mbps/200kbps plan.
January 26th, 04:30PM - 268/26 kbps
January 25th, 08:23PM - 56/7 kbps
January 24th, 09:06PM - 331/7 kbps
January 23rd, 06:38PM - 81/26 kbps
January 22nd, 07:59PM - 63/19 kbps
January 21st, 07:41PM - 537/7 kbps
Speedtests after 9PM couldn't be accomplished, uploads went to zero (0), as well as my internet connection.
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Review by erossmus
(review was emailed from domain hughes.net)
lodged 24 days ago
- King George,King George,VA
- Contract price not specified.
- "none"
- "incompetence"
- "Don't go down that rabbit hole"
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HN7000s svc. failed. Repair order reportedly cancelled by me. Got talked into upgrade to gen 4. Installer defied Hughes install agreement and wanted $125 to poke holes in my roof as though that were my only option. Cancelled the account and Hughes calls a week later, spoke to a very sympathetic lady from Missouri who offered free install on mast, upgrade to gen 4 no contract. Pretty good deal, she gave the 800 # in case it took more than 2 days for install to get scheduled. Called on day 3: no install order in system. All she did was re-activate the billing account and tack on a $30.00 re-activation fee.
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 Review by yolarry
member for 5.3 years, 868 visits, last login: 13 days ago
updated 39 days ago
- Creston,Wirt,WV
- Contract price not specified.
- "a little bit better than dial up."
- "Bad Pings, FAP, Crappy Tech Support!"
- "Get it only if you have to!"
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If you ever thinking about getting Hughesnet then please remember my rules!
- Rule #1 ITS NOT A HOT ROD!!!!
- No games due to bad pings (maybe facebook games like farmville and Mifia Wars)
- No VOIP (Trust me. I already tried Skype)
- No youtube/netflix until 2am to 7am
- Don't download Heavy files until 2am to 7am
- Limit will always be here during the day restores about 20MB an hour
- Always turn off/manual Windows Update
- Shut off software updates the best you can! (Anti-virus update is alright)
- YOU CAN restore your internet once a month if you FAP (Fair Access Policy)
- Install Hughesnet Status Meter or hnfapalert so you don't have to worry about going over the limit.
If you remember this and use the tools that HughesNet provides, you should be fine but if you a internet hog like me and needs all the bandwidth that you can get then hughesnet is not for you. I suggest you to call any other ISP then HughesNet/Wild Blue see you can get some decent speeds...if you cant get anything else well then learn how to lightly use the internet then just go for it.
I be waiting for something else better like DSL. once I get it, I'm gone!
Update 9.18.2011 after six years I got my Hughesnet repair.. I was really hoping it could hold out until I get DSL. Nope. Thanks to Hughesnet Excutive Customer Support Vu Lee. He was very friendly and give me a proper tech guy that can I understand his speaking. a local repair man came and replace my transmitter and die 2 months. So I called Vu Lee again and they send out another different tech and watch him open transmit brand new out of the box. So 2nd times a charm and they just upgrade speeds to all HN7000S which means I can FAP in 16 mins. Well done Hughesnet well done!
But at least its loaded pages better then I had for 6 years
Update 4.2.2013 Got a power outage and lost my HN7000S config. Just to remind you that installer setup page on DOES NOT WORK with windows 8 with IE10. Lucky I have a windows xp pro laptop with IE6 laying around in case problems like this. Just save a tech from coming out and fix it and charge $125 over that bullcrap.. I counting down the days. I just saw frontier with bunch of trucks and state road cleaning off the phone poles. I ask frontier tech whats going on he said watch for DSL sign pop up near this box soon. He also note fiber optic lines FINALLY! Good bye hughesnet.
Update 4.4.2013 Hughesnet did not cancel my tech visit but it seems they were trying to pull a Gen4 upgrade on me. I decline them and told them I about ready to ditch it. I talk to another frontier tech he said it might happen less then a month. I will update this again.
Update 4.12.2013 So I got a letter in the mail about this frontier broadband. So I thought why not call up and ask them about few questions like "If go with this.. Will I be able to get switch to DSL without locking me into this with some crazy contract to Hughesnet again" So the answer was yes they will switch me when DSL gets here. so I call in Hughesnet and tell them I no longer need their services anymore. 3 days later a "frontier tech" yes a actual frontier person and not some random installer. Anyway he took my HN7000S and dish out and place Hughesnet HT1000 modem and a frontier logo dish. lol. he only needed to use 1 coax cable so I told him just leave the other one because you never know if this one fails. I can switch it around. before he go I ask him if I need to sign a paper or anything and he said no.
Hughesnet Gen4 is not so bad... Frontier tech support is not so bad either. I not sure if anybody bonus bytes different because mine says on the modem 2am to 11AM. I not sure if this a glitch or Frontier forgot to update the page or something..
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 | | service This service is by far worse than anything including dial up! Get your hear out of your ass and invest! | |
| | | Hughes is a Ripoff My iphone internet is far better than hughes net. I live in the country so had no other choice but to use there service. They are by far the worst internet provider i have ever used. When I tethered my iphone to my laptop my service was a 100% better than hughes. So I cancelled my service and guess what they expect you to crawl on your roof and take off i piece of your satellite. Or pay 200.00 dollars for equipment. Not to mention how many times the satellite was down and hope it does not rain or snow because It will not work at all then. Oh and did I mention that you have to use a download manger to to download in the middle of the night because the limit they give you is not enough to get anything done. I would not recommend them them to anyone and plan to let everyone I know how evil this company really is. | |
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| | Redone the review I just updated the review. I waiting for dsl to come  | |
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| | Verizon Wireless I dont even have cell service. so useless to me.. | |
| | | I like HughesNet I dont HAVE to have the service, I choose to, I wont deal with Time Warner or Frontier which is the two other services in my area, I actually don't have any issues with Satellite internet. | |
| | Reviews:
 ·HughesNet Satell..
| Re: I like HughesNet said by scottymead:I dont HAVE to have the service, I choose to, I wont deal with Time Warner or Frontier which is the two other services in my area, I actually don't have any issues with Satellite internet.
._.
Not sure if trolling.. I guess you don't care about pings.
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HN7000S 5.8.0.82 - 99 West 1370 MHz - .74m Dish - 1.5mbps down 196kbps up with 375MB CAP - installed October 2007 - Repair September 20011 - Linksys N3000 DD-WRT & WRT54G DD-WRT at neighbors house | |
| | | | oops double post. stupid hughesnet.
Mods delete this reply? thanks. | |
| | | Reviews:
·HughesNet Satell..
 ·Frontier Communi..
 ·Cricket Broadband
| Re: I like HughesNet It just works for me with no issues, pings are not a concern, I dont watch videos, play games, etc. I use the internet to keep in touch with family, share pictures of the family with distant family, email, pay bills, etc Thats pretty much it so no pings are not a concern | |
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azelectronPremium
join:2007-07-28
Apache Junction, AZ | Sharing is caring "HN7000S 5.8.0.82 - 99 West 1370 MHz - .74m Dish - 1.5mbps down 196kbps up with 375MB CAP - installed October 2007 - Repair September 20011 - Linksys N3000 DD-WRT & WRT54G DD-WRT at neighbors house"
I wouldn't be too picky if you're letting a neighbor siphon your bandwidth too. | |
| | Reviews:
·HughesNet Satell..
| Re: Sharing is caring said by azelectron:"HN7000S 5.8.0.82 - 99 West 1370 MHz - .74m Dish - 1.5mbps down 196kbps up with 375MB CAP - installed October 2007 - Repair September 20011 - Linksys N3000 DD-WRT & WRT54G DD-WRT at neighbors house"
I wouldn't be too picky if you're letting a neighbor siphon your bandwidth too.
That was couple years ago. at the time neighbor was wanted to finish online school and sometimes her dial up connection drop out. so use my internet for backup.. you should check out my updated sig now...
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Frontier HT1000 - Linksys E3000 DD-WRT | |
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 solveforcesolveforcePremium
join:2007-03-08
La Habra, CA
 ·AT&T U-Verse
| How about the new Gen4 Satellite Connection by HughesNet? Has anyone else tried the new Gen4 Satellite connection by HughesNet besides "yolarry"? If so, how is it compared to the prior generation satellite? Is there a big difference? Your answers are truly appreciated!
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»www.SolveForce.com has the Telecom Bits
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| | Reviews:
·HughesNet Satell..
| Re: How about the new Gen4 Satellite Connection by HughesNet? said by solveforce:Has anyone else tried the new Gen4 Satellite connection by HughesNet besides "yolarry"? If so, how is it compared to the prior generation satellite? Is there a big difference? Your answers are truly appreciated!
I am now using Frontier broadband.. It uses Gen4. The speeds great but the caps and ping will always be the major problem. Unlimited time on my end 2am to 11am unlike the old HN7000S 2am to 7am
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Frontier HT1000 - Linksys E3000 DD-WRT | |
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 Review by jmpenguin
member for 9.3 years, 1707 visits, last login: 7 days ago
updated 40 days ago
- Labelle,Hendry,FL
- Contract price not specified.
- "All ways on capable no phone line tied up"
- "Weather locally and at NOC,"
- "Great - bought 5 more systems Dec 2004 3 more Sep 2005"
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January 2010 - We bought a new house and now have Comcast Internet (Ugh)
April 2013 Comcast has improved greatly in past few years.
I am retired from county but still do consulting
My old comments still apply
Yes I know some people have a lot of problems. However we have no other high speed alternative. Speed wise compares to T! connection at office which is shared with about 100 other users over a WAN county wide.
Tech support seldom call them, Worked with HNS engineer to solve VPN problem with 7700 systems Installer for upgrade and new systems (8) was super met me at one site at 6:30 AM
I don't play games, download music.
Our home county was brushed by 4 hurricanes in 2004, I never lost Internet once, Sprint Phone lines were down ,Courthiouse lost Internet for 4 days.
Sprint became Embarq then became Century Link - service is still the same just changed their name no improvements, more and more locals dropping DSL and phone going to Comcast
Hughesnet keeps improving great for people needing reliable connections and not have to worry about lines being cut while tech making changes somewhere between your house and CO.
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| | HughesNet was a hughesnet customer for years, actually signed up with direcway before hughesnet bought them out. Stuck with them until 2012, late in 2011 my service slowed to a crawl, called and had to update to newest sat service. Service again slowed down in June, called in and was told I would have to update to Gen 4.
The service had gotten so slow that you could not access the Hughesnet self-diagnosis video on their website, buffered for 3 hours and still hadn't gotten through over 13 minutes of the videos. We have verizon smart phones through our office so I ended up using my smart phone as a hotspot and added 3 gig per month, we skype, bank, basically do everything except download netflix. The additional data cost $15 per month, damn cheap internet service and very reliable. For those interested, google the United States home office phone number for Hughes Net if you want to cancel, they train the overseas call centers to hang up on anyone trying to cancel, also train them to deny that there are any United States phone numbers for the Hughes Net offices. Pretty funny, stupid morons don't know anything except what they are told to read off the default screens in response to any question. | |
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Review by mr_saxman
member for 45 days, 0 visits, last login: 45 days ago
lodged 45 days ago
- Oskaloosa,Jefferson,KS
- Contract price not specified.
- "Decent Speed for people with no other options"
- "High lag, bad weather, FAP"
- "If you live in the country with nothing else, this is one of the better internet options"
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HughesNet is great for anyone that cant get cable or DSL. Speed is fair, usually around 5mB/s (4G speed are around 15) It's great for email, browsing the web, online shopping stuff like that. Playing MMPOG isn't going to work very well as well as anything like Skyping due to the high latency. Also be sure only to download large files during the free period 2-7AM EST
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Review by bzmingus
(review was emailed from domain gmail.com)
lodged 51 days ago
- Byron,Ogle,IL
- Contract price not specified.
- "better than dial up"
- "Trouble with HTTPS, worst customer service EVER. IN HISTORY. I mean EVERy"
- "STAY AWAY"
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Got Hughes.net 5/31/11 under the recovery act. Very hard to find useful, relevant information about the recovery act. But Hughes.net offered it with no install fee, and no contract. 15. Mbps down, something like 256K up, but up didn't count against usage. Started at I think $50 bucks a month, all told. By the 3/1/2103 it was up to 65$.
Considering what I upgraded from (DIAL-UP) it was pretty good. But it was not reliable. Modem needed to be reset probably once or twice a week. Did not always play well with my wireless router. Fast? Well, faster than dial up. 1.5 Mbps means 1.5Mbs at best, and best means once in a blue moon. Most of the time, it was more like 256-500K. I could watch YouTube, if i let it buffer half way first. Netflix? No way.
A year or so after I got it, they went to a new 'bank' system, which would automatically carry over your unused bandwidth for each day (my plan was 250 MB per day) to the next day, with a max of two days (500MB) in the bank.Even with this, I ran out of bandwidth on a regular basis, and had to purchase a renewal token ($5 each, 3 for $12.50). Each one good for 250 Mb. That was my own deal, I knew the limit when I signed up, I don;t hold that against them.
The worst part, the deal breaker, was that Hughes.net has trouble with secure web pages (pages that start with ») Not always, but when trouble happened, it shut them down. All of them. Completely. For us that meant no online banking, no online class access, no bill pay. Pretty much nothing except IMDB and Weather.com.
Long story short, I decided to upgrade to Gen4. Until i looked in to it. I discovered that under Gen4, there would no longer be a FAP free zone. (Currently 2-7am) And under Gen4 all traffic would count, download AND upload. True they offered 'bonus bytes' which make it sound like you are getting twice as much bandwidth, but really what it meant was 'no more FAP free time. Now FAP free time is limited to your bonus bytes, and if you use all them up, we will take the bytes out of your regular bandwidth. Plus they would charge me 250 bucks to upgrade. (Free for new customers though)
So I looked in to Exede by WildBlue. Still 250 bucks to install, but that would include the modem lease for two years( $10 a month) So I cancelled the Gen4 upgrade and went with Exede.
When I called to cancel Hughes.net, I called six time over a three day period. Six times!!! And I got hung up on by hughes.net. SIX TIMES! When i finally did talk to them to cancel, they offered me a FREE MONTH of Hughes.net if I would stay! Once i got them to understand that i did not want their service anymore, they agreed to cancel it, they told me it would take effect in thirty days. Wait, i said. you're saying i already paid for the next month? When did that happen? Today, he says. WHAT??? They hung up on me for THREE days, then BILLED me for the next month. No thank you very much. Finally argued the charge back off and they cancelled the service. Then he let me know that if i changed my mind and reactivated my service, there would be a $25 dollar reactivation fee. HA HA HA HA HA
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Review by buddyochoa2
member for 58 days, 0 visits, last login: 58 days ago
lodged 58 days ago
- Thorn Hill,Grainger,TN
- Contract price not specified.
- "New Gen4 service comparable to a landline service."
- "Download limits for new customers, a bit costly"
- "Great for people who live out in the boondocks, with no other options."
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We have had HughesNet for about a year now. When we started we had the 1Mbps down plan using the old HN9000. The quality was spotty at best, usually throwing a DNS error a few times on every new page. Just recently we were upgraded to the new Gen4 service and the improvment was immense. Web pages load within seconds, and I have yet to see an error of any kind. We were able to keep our unlimited download zone, and got a speed increase to a 10Mbps download. Speed tests have never shown the full 10Mbps, but usually show 5-7 which is a huge improvment over the old service. Unfortunately the new subscribers to Gen4 have Bonus Bytes from 2-8am and don't get the unlimited download. For someone who doesn't need that, its completely worth it.
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