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Review by (hidden by request)
(review was emailed from domain hughes.net)
lodged 2 days ago
 Belzoni,Humphreys,MS
 Contract price not specified.
| Pre Sales information:
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(ratings match consensus)
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Whats wrong that the DNS Server is not working properly?
Comments:
 | | OPEN DNS Can't you use Open DNS | |
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Review by brian666 
Fair warning: reviewer joined this week
lodged 3 days ago
- Baileyville,Washington,ME
- Contract price not specified.
 "They're an alternative to dial-up when no other exists" "Everything else" "Use satellite ISPs ONLY if it's them or dial-up. ANY other type of broadband is an improvement."
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HughesNet is a satellite ISP, and as such, should only be considered if, like me, you have the misfortune to live somewhere where it's the only alternative to dial-up. I have to admit that their service has improved recently, the download cap (outside of the 0200-0700 unmetered period) went from 200 MB to 500 MB per day on my plan ($39.95/month), and they've moved the bandwidth up to 3Mb/s down (but you'll only get that towards the end of the free period). They're also claiming that they're rolling out a scheme to let you "bank" up to a day's worth of unused download capacity, but I've not seen any sign of that yet.
I think these improvements are due to competition from WildBlueYonder, the other satellite service we looked at. The main difference between the two was that Hughes caps downloads on a daily basis while WildBlue does it on a monthly basis. .If you're a Windows user, which I'm not, Hughes provides a piece of software which allegedly automates downloads in the unmetered period. As they "don't support Linux", I know nothing about it.
Their tech support STINKS, unless you can talk your way past the script monkeys (some of whom barely speak English, IMO) and get up to the higher levels of support. Once you have a USA-based tech on the line, you have a chance of getting some useful information.
My telco are promising to roll out fiber optic to all of Maine "within two years". If it happens, and I might have a fighting chance because I live within half a mile of one of Maine's major roads, then I will be dropping HughesNet so fast it will make your head spin. At least the two year wait will mean that I should have worked off the financial penalty for early termination - in my case, it was $400 for early termination, reducing by $15 for every completed month of service.
Comments:
| | a solution Wildblue is now available and its a 12m down and 3m up..I am an installer of both systems and the WB which just came online a week ago is by far simply amazing!!!!!! | |
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 Review by Pesimist
member for 4.5 years, 1016 visits, last login: a few hours ago
updated 5 days ago
- Valley,Chambers,AL
- Contract price not specified.
- "Connection speed on ProPlus of 1200/155 only in the AM (EST). Fine if you don't use Hughes in the afternoons or evenings,"
- "Customer service from India & Can't reach upper levels of tech support"
- "If you want to blow money for substandard service - Go with Hughes or stay with Dial up."
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30 January 2008 - Bye Bye Hughes!
January 2008 (7-months with Hughes)
Well...All good things come and go, in this case the good was my original downloads of 1.1 - 1.2Mbps, which are now a thing of the past. I'm on the "ProPlus" 1.5Mbps/200kbps plan.
January 26th, 04:30PM - 268/26 kbps
January 25th, 08:23PM - 56/7 kbps
January 24th, 09:06PM - 331/7 kbps
January 23rd, 06:38PM - 81/26 kbps
January 22nd, 07:59PM - 63/19 kbps
January 21st, 07:41PM - 537/7 kbps
Speedtests after 9PM couldn't be accomplished, uploads went to zero (0), as well as my internet connection.
Comments:
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Review by (hidden by request)
(review was emailed from domain hughes.net)
lodged 11 days ago
- Marydel,Caroline,MD
- Contract price not specified.
- "the answer the phone for sales"
- "Service sucks - tech support beyond horrid-slow- non english recognizable phone staff- can't speak to anyone in US-"
- "Been stuck with hughes for a long time - AVOID this company. They don't care and customer service is the worst-any industry."
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This company, it's customer service and support SUCKS!
I too am Rural and stuck. They convinced me to upgrade my modem when I
complained of how slow.....and they signed me up to a new two year
contract. End run is that the new modem is SLOWER then the old one, the
daily limit they give you is blown in like 3 you tube videos, and customer
service is BAD beyond bad. IF you can understand the tech support people,
they make you go through the same things from step 1 every time you
call...you can not get to anyone in THIS country, and they keep you on the
phone for hours and say it is working properly. Let me just tell you that
dial up I had 10 years ago with a 56K modem worked faster - more reliably
then Hughes.
Equipment sucks - customer service sucks - prices suck - download limits
are comical. Don't do it!!!!!
Comments:
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 Review by stanley_qaz
member for 8.8 years, 3467 visits, last login: a few hours ago
updated 28 days ago
- Gilbert,Maricopa,AZ
- Contract price not specified.
- "This is eight years out of date, ignore it."
| |
No longer use this service but can't delete this badly outdated review. »Site FAQ »I've switched ISPs - Can I delete my old review?
Please ignore it and look at folks that have something more current than eight years ago. Thanks.
Back in another year to change all the numbers to nine years... :-(
Comments:
| | slow I 've found out (through so-called support, and experience) that speed depends on the useage on your beam, or channel, or whatever they call it. I get the advertised speed at 1 AM, but at peak time it has been as slow as 15K. Support said that's the way it is, sorry you thought it would be fast all the time. | |
| | | terrible company This is the worst internet service I have EVER had. If it wasn't for the fact that we live in a rural area I would immediately disconnect my service and spread the word about your shitty company. Not only did I have $72 taken out of my bank account without my authorization for a bill that I never received, When setting up this account I was NEVER told that the bill would be automatically taken out of my account each month and also was NEVER told that I wouldn't receive a bill in the mail every month. I had NO IDEA that my bill was do because I was never notified, and I never agreed to this. Also I was never told that in order to get a paper bill each month I would have to pay an additional $5 per month. I am extremely upset that you even call yourself a standup company and will do my best that everyone in my community refuses to do any kind of business with your company, I have also contacted my lawyer to see how to further pursue this issue of fraud/theft. | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 38 days ago
- Ionia,Ionia,MI
 Business customer- Contract price not specified.
- "Everything to do with Hughesnet is bad, I would Never recomend using them."
| Pre Sales information:
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Hughesnet is not even good as a last resort, I have spent countless hours on the phone with them and have never had any satisfaction, unless you are from India you will not be able to understand 75% of the people that are supposed to be helping you. I own an Internet Auction Site, and have tried them for the past month, you can count on huge upload times. A listing sent to our Web host containing 4 picture files can take up to 15 minutes, just trying to open our Paypal account takes an average of 5 minutes. I spent 1 hour 29 minutes and 31 seconds on the phone with them today because we have no connection at all, their Advanced Tech Support says we will not have internet every time it snows WTF? I live in Michigan! We Have Snow All Winter! The sales person never said anything like this! My Advice is do not get Hughesnet even as a last resort, extremely expensive and the worst internet service ever. If you remember Dialup internet from back in the 80's getting Hughesnet will take you for a trip back in the past!
Comments:
Reviews:
 ·HughesNet Satell..
| Secured sites Secured sites such as paypal will always load at dial up speeds because of the latency with satellite. For whatever reason https and latency do got go good together.
not sure why tech support told you you will not have internet when it snows. I too live in michigan and the only time it went out when it snowed was when it would stick to the dish and i would have to wipe it off. If your service is going out every time when it snows, it sounds like you need a repoint of your dish
I would recommend visiting the Hughes community forums for your service problems rather than trying to talk to the indian script readers.
here's the link
»community.myhughesnet.com/hughesnet | |
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| | HughesNet High speed? LMAO! Its the same here in Tennessee! And it doesn't snow all winter here! The service sucks! I've spent a lot of time on the phone trying to understand their tech supports accents too! Its always some guy from the Middle East! I have outages every week or two and usually its back up on its own within a few hours but occasionally (three times in nine months) I have to call them to reset it. Two times they've sent out a technician. What's bad is when they told me they would send out a tech he said I would have to pay $29 for a service call! After I got a little redneck with him, he gave me a 10 day credit of $31. Still, I'm off the internet until they fix it! Way too expensive! Connection speed is extremely slow and tech support is all foreigners you can't understand! I wouldn't recomend their service to anyone! I can't wait til my contract is up so I can drop them and get a Verizon hot spot! Its a lot faster! | |
| | | Hughes Net is a rip-off As slow as dial-up!!!! Awful service...poor customer service...cannot understand half of what is being said. This is a rip-off and preys on people who does not have access to other services. I am praying for better days when I can drop them like a hot cake!!! | |
| | | hughesnet rip off people at this point in time I currently am a user of hughes net and if I can find another company I am definetly taking them up cause this company is a fuckingrip off I am paying 150 dollars a month for 350 mb daily supposed to have at least a 2 upload speed however my speed is less than dial up. They rip people off you can not understand a thingthey say. Plus they changed their plans without notifing me and I am getting less daiuly mb a day it sucks that in the countryt if I could get cable or dial up I would i think this company should be closed down | |
| | | | Re: hughesnet rip off people 150 dollars for 350mb? perhaps you should consider changing your plan? you can get the power 200 for $110 with 450mb plus the rollover | |
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Review by chances14
member for 1.9 years, 267 visits, last login: a few hours ago
updated 45 days ago
- Imlay City,Lapeer,MI
- Contract price not specified.
- "better then dial up"
- "FAP and Latency which are the norm for satelite"
- "If you have no other options, hughes is a good alternative"
| Pre Sales information:
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Mail,DNS,News:
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As a person who had been stuck on dial up for years, I am very happy with my service. The FAP is a drag but is something that you just have to deal with. Luckily, they have a FAP free time between 2am and 7am every night to allow you to download large files. I would recommend a download manager if you do want to get up at 2 in the morning to download. If you are a gamer however you will be very disappointed with this service as the latency is terrible, which is unavoidable in satellite. I would try avoiding tech support as they are some of the worst in the business, and just look on the hughesnet forum on here if you are having problems. More often then not, you will find the solution to your problem there.
The number one thing i can say is just do your research beforehand and know what
you're getting into with hughesnet. many of the bad reviews are from people who did not do research and were taken by surprise with FAP and Latency. i cannot stress enough to especially gather info on what to look for in a good installation, as that is the root of the problem in many cases of people who have had bad service. If you know what your getting into and what to expect, you will be very happy with hughesnet.
UPDATE: 12/20/2011
I was finally able to get a good signal at my location from my local WISP so i am no longer with hughesnet. But just some closing comments. Since i first posted this review, i had seen dramatic improvements in download speeds. I am on the old 1mb home plan but i was receiving speeds in the 2.5 to 3mb range. Along with the increased speeds, hughesnet introduced a rollover allowance where you can rollover any unused download allowance up to double your normal plan allowance.
One complaint that i have is that the latency has become increasingly high, even for satellite. When i first got hughesnet a couple years ago, normal pings would run at 800-900ms. Lately, however it's been up in the 950-1000ms range. I would attribute this to their satellite becoming increasingly crowded. Also, speeds during peak hours of 5-9 pm est have been slower than when i first signed up. But these problems should ease a bit once hughes launches their new satellite in mid 2012.
Overall, i was pleased with my experience with hughesnet and i would still recommend it to someone that has no other alternatives.
Comments:
| |  Maybe I'm just lucky. I agree completely with reviewer above
It's not cable and it's not DSL and it's not wireless, but it's better than dial-up. If you understand what you're buying, disappointments should be few, in my experience. | |
| | | Hughesnet Worst I have had Hughes for the last 5 years paying $79.95 per month after purchasing the equipment. The only reason I had this was I lived in a rule area where cable or DSL was not a choice. I finally found a replacement that works alot better and is less expensive at $50 per month. Check out Air Cards. I got a 3G US Cellular card Air Card. This is nearly as fast as cable (I had this when I lived in the city) when you have an excellant signal. I really tested it today when we had a constant downpore of rain and the signal stayed excellant. Try that with Hughes! This is far superior and you can take it with you on the road. You can even get a MoFi wireless router and plug the Air Card into the USB port to give you wireless throughout the home. It also offers an option to adapt an external antenna in case you have sigal troubles. I sent Hughes an email telling them to keep their eyes on Blockbusters reason for filing chapter 11. It's called greed and not being competitive with quality service. Pay more and get less. Hughes will be there soon. | |
| | | TERRIBLE! Terrible service. They say there is suppose to be a latency of 700 milliseconds to 1500. I get over 25k at some points. Yes, I did research and if u look hard enough hughesnet says they are compared to dial up. I understand that it's not cable or dsl, but they do make themselves seem like it. Do not get this service unless u absolutely have to. You might even want to try one way satellite if u can. | |
| | | My Issue I've been a Direcway/Hughesnet client for something like 14 years. That's long enough to buy a pretty nice used car for what I spent for internet service,
Generally, other than the warnings about support and overall expense, all I can say is it's better than dialup.
What I really object to is their commercials. Anything that indicates you can download music and watch videos is a joke unless you get up in the middle of the night and do so between 2am and 7 am. My gf has a tendency of playing facebook games. Forget it, they eat up your daily download limits. Watch a 3-4 minute youtube and watch a 5% drain.
Hughesnet is fine if you stay away from multmedia activity but that is where technology is today. I could have on demand with directv, but hughesnet makes that impossible.
Hey, its not their fault that I prefer to live in low density neighborhoods, but government should force cable companies and phone companies to service all the constituents in their area, not just the most profitable ones.
If 4G ever gets close enough to provide an adequate signal without FAP requirements, I'll be so far gone from Hughesnet you won't hear me leave. | |
| | | It is not about not doing research I am tired with people claiming that lack of research is the problem. Research doesn't tell you your speeds may be only 20% of advertised speeds during evening hours, or that you will time out on secure web sites or that sometimes while simply reading an HTML web site you modem will suddenly turn click off all your remaining megs and put you in FAP. It also will not tell you that tech support generally will not fix your problems, but tell you "service is not guaranteed."
For those on the HN7000s, things are not that much better. Speeds were great for a while but are now back in the poor zone. I got an extra 50megs before FAP, and the use window in the evening is a little bigger, but that is it. | |
| | Reviews:
·HughesNet Satell..
| Re: It is not about not doing research And I'm tired of reading all these rants on the reviews complaining about the FAP, latency and high cost. Doing a little bit of googling will answers these questions beforehand. And i have yet to find an ISP that states that their speeds are guaranteed.
You are right that Hughes tech support is downright terrible. But they have begun to improve that by creating up an official hughes forum that is run by the executive care techs and not the India script readers.
As for the 7000's it's pretty common knowledge that service on the 7000's is deteriorating as the transponders that hughes leases are expiring and instead are moving those users to their own satellite spaceway 3 and the 9000 series. You could most likely call Hughes and they will upgrade you to the 9000 for free | |
| | | | | Re: It is not about not doing research I have called them. They offered to switch me for a $400 fee and a 2 year service commitment. I decided to wait for the viasat to come on line in February. If it is no better I will cancel, pay any fee, and do without internet. Uses for the internet keep expanding, and satellite just can't keep up.
I am sorry you are tired of hearing about it, but the truth is we often do not get the little bit we pay for. We need to state this in forums like this so people who do research can know what they are getting. I know 2 people who were getting free installation with stimulus money, and they were giving them 7000 series modems. A demonstration of my system changed their minds. | |
| | | | Reviews:
·HughesNet Satell..
| Re: It is not about not doing research that sucks that they weren't willing to upgrade you for free. I know many people that i talked to who had 7000's were able to upgrade to 9000's for free after they called hughesnet about poor service. Perhaps you just had the bad luck of talking to a cranky hughes rep 
Based on the complaints about the 7000's in the hughes forums that last year, i also wouldn't recommend anyone switch to a 7000. However, the 9000's are night and day in terms of performance | |
| | | | | | In case you didn't know, 7000 are JUST AS GOOD as the 9000's. One is KU band, the other is KA. They have the same capabilities, and in several situations, there are advantages to having a 7k over a 9k. Idiot | |
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 Review by compuguybna
member for 2.6 years, 1213 visits, last login: a few hours ago
updated 46 days ago
- Nashville,Davidson,TN
- Contract price not specified.
- "There are NO good points to state about Hughesnet, Pure trouble!"
- "All ECC can say in defense is --we do not guarantee speeds--!"
- "Slow speeds, Clueless India Tech Support, Throttling, Expensive"
| Pre Sales information:
Install Co-ordination:
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Tech Support:
Mail,DNS,News:
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(ratings match consensus)
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Problems? Here's your best THREE contacts! Send 1 email to all three.
You'll get a call!
Complaints can be address to : bbbdc@hughes.net (Handles BBB complaints) or
(ECC) executivecustomercare@hughes.net or
william.smouse@hns.com (my last contact)
Just gotta laugh at the new advertising schemes from Hughesnet.
I still keep getting advertising and emails from them wanting me to "come back" to their service. Not in this lifetime I say.
Here's Hughesnet TOP 10 reasons to Try/Use their Service.
1. It's available wherever you live **Ok, they got me on this one**
2. It's super-fast. ***NOT*** why do they call this broadband anyway? just cause of the inherent latency...
3. It works with your computer. **Ok, they got me on this one**
for pc's anyway.
4. No dial-up necessary **No brainer, it uses a satellite, not a POTS line, however it can be as SLOW AS DIALUP!
5. We install it, so you have nothing to worry about ***BUT you want to charge truck-roll if SOMETHING DOES HAPPEN, even within the warranty period***
6. It's secure. **Ok, they got me on this one**, but DOES NOT play well with "secured sites**https**
7. We constantly monitor the network to ensure better service
***yes, so we can find you and throttle you if you actually "USE* the service***
8. Excellent customer service **WRONG** If you enjoy banging your head against your desk talking with India...***
9. Hughes is a leader in the industry, **BUT** not necessarily the only satellite provider.
10. Hughes is a trusted name and provider.....***Trusted name doesn't necessarily mean better service***
AND the fact that they have changed all the plan names (and if I see right, deleted a plan).
BASIC (1mbps) 200mb day
Power 150 (1.5mbps) 300mb day
Power 200 (2.0mbps) 400mb day
Being greedy, Hughes states on ALL plans you can UPGRADE your daily allowance by 50mb a day for only $10 a month.
Actually the daily allowances have DROPPED. Didn't the 1.6 plan (obviously dropped). have a 425 or 525mb allowance?
So, on the Power 200 plan (2.0mbps plan), you can get a WHOPPING 450mb a day for only $119.99! WOW! Is that value or what?
Does this apply to new users only? or have download allowance dropped for current users?
WTF???
UPDATE 9/21/10. Thankful the Broadband GODS have answered. Have High speed cable internet now.
20mbps download! Thank goodness I can download almost 9gigs in one day if I prefer, instead of the disgusting 425MB I had to deal with on Hughes at 1mpbs or less! ! !
I've had TWO Hughesnet Accounts in six months, BOTH of them turned out to be disasters. The First was plagued with billing and service errors to start with. They billed my credit card 503.86 on my first bill because they said I put in an order for a "purchase". WRONG! The order simply stated lease. I had to send them the original order to prove it.
A month later, they got it 1/2 right, but it was a continual battle with billing. I eventually had to change credit card #'s to get them to stop billing me. For the first 30 days, the service was as good as expected. I was on the HOME plan, which provide "UP TO" 1mbps of service. During the first 30 days, you are in a "customer satisfaction stage", where you can cancel without penalty, return the equipment at your expense, and not be obligated any longer. Your fee's you have paid so far are NOT REFUNDABLE (other than disputing it through your credit card company). After your 30 days, and after your SECOND invoice generates, WHAMMY! you are at their mercy.
Their famous excuse after that is "SPEEDS ARE NOT GUARANTEED". If you have to call tech support, its an endless cycle of running speed tests, and talking to someone in India. Billing support is in the Phillipines. With so many issues on this account, and after writing the Better Business Bureau of Maryland, my account was handed over to the corporate office (Executive Customer Care).
I give those people credit, they did TRY to help me with the issues, but given that the NOCC (network operations) was directly controlling speeds at that time thru throttling and flow control, ECC and myself that this battle should end (it was stated by tech support.. "your system is running fine. There is nothing else we can do...If you are not happy with the service, either "accept it with its Flaws" or cancel it. WHAT??? They admit their service is flawed? Cancelled it. More stupid on my part, we decided to sign up for a totally new account. New install, new equipment, new start...
Once again, EVERYTHING went perfect for the first 30 days. I signed up for the PRO + package that time which gave a tad bit more speed, plus more daily usage (425mb)... Consistently, everyday, 1.5mbps speeds which was 95% of the plans output. GREAT I was thinking. 30 days passed. Second Invoice. Speeds went to around 300-400K....then comes the excuses... "You are in peak time usage", you have exceeded your usage, you're in FAP, the weather at your gateway is BAD.
Tech support did admit once (the guy in India) that there WAS a problem, but it would have to be diagnosed by engineering. Again, and endless cycle of speed tests (in two occassions, put me over my daily usage, FAP, which they were unwilling to release).... So be well aware, if you sign up for a Hughesnet Account with a HN9000 modem package, you are in for a very long battle. While you may think you're crusing right along at first, wait til you're 30 days are up, and you're in a contract. TWO TIMES in 6 months taught me a lesson! NEVER trust these people. they will NEVER admit that network operations gives you what ever speeds they want, whenever they want.
The corporate office's response to my second series of complaints was directly from the office of the president and stated """We will not go through this again. Everyone just got your letter today. I called your mother and left a message. There is an open ticket with Tier 4, if they can't resolve I recommend she cancel immediately. PLEASE refrain from sending e-mails to the customer service group. I am sorry she is, or you are not happy with the service. You and I had an agreement on this next account. No complaints to ECC, and we do not guarantee speeds."""
their famous slogan "do not guarantee speeds" just doesn't cut it on a 79.99 a month plan that rates at 1.6mbps, but only providing 300-400K. This is a TRUE story, and I have no doubt all of these others are true in their own respect at well. FORWARNED if you are thinking about Hughes.
Complaints can be address to : bbbdc@hughes.net or
executivecustomercare@hughes.net or
william.smouse@hns.com
---------------------------------------------------------------------------------- --------------------------------------
UPDATE: Many forum users have challenged my posts and experiences......
YOUR RESULTS MAY VARY ! ! ! Think what you want...
Hughesnet just didn't get it in TN. Read any posts from any user in TN, Hughesnet screwed us (or still screws ya if you're stupid enough to stay).
Perhaps users in other states have different/varied results.
I know what I experienced, documented, and dealt with.
I am so glad I'm not a part of the nightmare.
I posted the notes only to share with others. If you don't agree or wish dispute the points I made, than this is sole your option.
thank you, i'm finished in this forum. If you signup with Hughesnet, good luck with the consequences you will experience later on.
Comments:
| | hughesnet  I was told by Hughesnet the problem is with windows internet explorer 8, that i need to use a different browser,so i did and it didnt work or fix the problem eather Ohwell 2 years and there GONE never again | |
| ernliz
join:2001-11-25
Abilene, TX | Re: your bad experience.... Sounds a lot like several Clearwire (ooops, Clear) stories we've read here before! | |
| | | displeaseded comstmer I called and ordered hughs net on the 4/16/2010, they installed the system on 4/23/2010. they got it up and running about 5:00pm- from 4/23/2010 till 4/28/2010 I had contacted hughs net about 5 times because their where web sites that i could not log into because of the IP address they have. I even spent nearly an hour with an tech. on live chate trying to work this out! the package i chose was 79:99 a month then they told me if i won't a papper bill that was going to cost me 5:99 more that brought my bill up to 85:98, but what really put the iceing on the cake is they said i would have to pay 10:00to 11:00 dollars more a month just to be able to log into the web site i was trying to get in, they bassically said i didn't need to go into them anyways. But if i would have had them to change my IP address my total bill would have been nearly 100.00 amonth that is rediculouse. so, canceled my service around 8:00am on 4/28/201.Now they tell people that you can try the service for thrity days and cancelle it and it doesn't cost you a thing that is a lye, They withdrew 429.97 from my account, and all they say i am entittled back is 200.00 they are makeing a killing! If anyone that reads this before they order hughs net check out verizon wireless. i ordered the samething through them it cost me 49.99 for the modem and 59.99 a month for the service. Like I said the same package through hughs net cost you 79.99+5.99 for a papper bill, then 10.00 to 11.00 dollars more to get a IP address that does not restrict you from certain sites, total cost through hughs net for me, nearly a 100.00 a month. where as vzw cost is 59.99 guess what it works cause i'm useing it to write this reveiw
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| | |  you will regred hughesnet
 get hughsnet i wish i could get something els it rarely works they need to fix this problem im so irritated with it. im trying to run a business. its so hard to update my site when i keep getting error pages and could not establish a connection. as soon as i run into something els im switching. | |
| | | | Re: you will regret hughesnet I totally agree.
Unfortunately where I am (only 30 miles out from the white house) in Virginia, Hughes Net is the only service available to me. I have experienced every possible excuse, error, frustration possible. They even sent me a NEW modem that wouldn't work and charged ME to send it back.
The second a new provider is available. But at this time, NOTHING is. | |
| | | | | |  Re: you will regret hughesnet
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| | | | | Re: you will regret hughesnet EAT THIS Hughesnet.
The broadband gods have answered! Now have cable Internet.
 | |
| | | | Reviews:
 ·AT&T Wireless Br..
| Re: you will regret hughesnet Hey, Compuguy, I had pretty much the same experience as you did with HN, and I resolved it in pretty much the same manner. I did speak with ECC, the guy was very nice and did everything he could, including sending a tech out to screw with my dish and try a different bird, all to no avail. He wound up canceling my contract and refunding me $400 of the $700 I paid to upgrade to the 7000 system, which I thought was fairly decent of him. Of course, it didn't hurt that I threatened to 'lose' the billing credit card if they didn't resolve this.
BTW, would it be asking too much of some of you posters (not you, CGuy) to use a spell checker or dictionary? Some of these posts read like they were written by 4th graders. Little errors like confusing "they're" with "their" and "too, two and to" and outright spelling errors make your posts a bit difficult to read. Thanks.
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Sierra 598U/Cradlepoint CTR500, grid antenna, Millenicom unlimited, 2 LinkSys WiFi a/p, 4 XPPro units, FireFox everywhere. | |
| | | | |
| | Hughesnet All you do is complain..
Chill out | |
| | | | | | Dude, chill out? Apparently youve never had hughsnet, and dont know just how terrible it is. I'm a gamer who just moved in the hills, had digital cable, it was workin perfecly, i move now i got this piss poor excuse for an internet provider. Im gettin like 1300 ms of latency, and thats on a good day, normally its between 2000 and 5000, sometimes higher. | |
| | | | | Re: Hughesnet Who are you tellin' to chill out?
said by HNSUX :
Dude, chill out? Apparently youve never had hughsnet, and dont know just how terrible it is. | |
| | | | | It's satellite internet. You're not going to get under 1300 ms of latency because your data is beamed to space and back. | |
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| | hughesnet I just ordered hughesnet they are putting it in tomarrow i am nervous now about what i am reading but we have no other options i have called everyone and no one offers service out here in bfe tennessee down in this holler we get dial up only and it is 26kbps with excellerator do you think the hughesnet will at least be better than what i have? just lookin for info thx | |
| | | | Re: hughesnet it is slightly better than dial up, but if you have any other option go for it. for the basic package, there is a 200mb bandwidth limit per day. that means that you can only watch maybe 30 mins of video and then it cuts you off the service for 24 hours. sometimes windows updates alone will use all 200mb and then it shuts off the internet the whole day. they say its unlimited from 3-6am eastern time, but its so inconvenient a time that i bearly took advantage. it is slow internet though. just got cable again after two years with hughsnet. could not be happier to have them out of my life. oh and they didnt come to take the freakin heavyass satelite down. i literally just finished taking it off the roof, scared i was gonna fall, and ran in to fume and write this scathing review. f- for hughsnet..they just want your money. i have twenty days to return the satelite (which i have to pay for shipping) or get charged another $300. theyre such dicks. hope this saves ppl the headache. i hear internet phones like the 3g, can make your phone a wireless hotspot and this makes more sense to use cause you get a phone and internet. i heard though they just put bandwith limits on the iphone so no unlimited downloading... take your pick but i would go with something else definately. | |
| | Reviews:
·HughesNet Satell..
| said by concearned :I just ordered hughesnet they are putting it in tomarrow i am nervous now about what i am reading but we have no other options i have called everyone and no one offers service out here in bfe tennessee down in this holler we get dial up only and it is 26kbps with excellerator do you think the hughesnet will at least be better than what i have? just lookin for info thx
[/BQUOTE
I am not sure exactly what the thirty day thing was about but I saw a few complain about it back when the 9000 systems first came out but I havn't seen anyone complain about it in a year or so. I upgraded to the 9000 from my hn7000s business system back in June and I still get 2.1Mb/s down and 250kb/s up consistantly. There is latency of course but you will only have problems with that if you play shooter or mmorpg games and you will also have trouble with telephone or vpn systems of course. You can play mmorpg games but you have to adapt somewhat to the latency and be willing to just log off and come back later if the lag gets to great cause it usually doesn't last to long and some games like EQ2 and regular EverQuest do a pretty good job of managing server latency which makes those games playable pretty much full time.
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HughesNet elite plan/.74 dish w/1watt trans. / 9000 modem / 3 computers on a linksy's wired network | |
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| | | | | | | | | | | | | |  Duramax08Ya rly.Premium
join:2008-08-03
San Antonio, TX | Re: Can you tell Yeah I JB my iphone so im getting like 2 down 1 up which isnt that bad since im still on the unlimited plan. It does the job but would love to have a landline one day. | |
|
Reviews:
·HughesNet Satell..
| Not so bad 
I would say this is more than just a bit better than dialup, lol. You will always have high latency with Satellite and HN tells that gaming is not supported on thier systems even though you can do it with some games and it is posted on nearly every forum that has ever had Hughesnet mentioned in them that VOIP and gaming are a roll of the dice on whether they will work or not. The best ping possible with satellite is around 450ms and that is if noone was on the beam you are on and noone else was playing on the game server you are playing on, when you add users those pings go up from there. Hughesnet has thier problems and I can't say I like em much for those problems such as the customer service and the low FAP but complaining about thins that five minutes worth of research would have warned you about is just beating a dead horse IMHO.
BTW this is the new speed tweaks that alot of 9000 users are seeing and according to HN everyone including HN7000s customers will soon be seeing these speed improvements.
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HughesNet elite plan/.74 dish w/1watt trans. / 9000 modem / 3 computers on a linksy's wired network | |
| | | | Re: Not so bad Take into consideration the number of pissed off people vs. happy people with hughesnet.
Its sort out of ratio.
Good for you if you're getting those speeds! i'm sure its not consistent by any means! | |
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1 edit | Re: Not so bad said by compuguybna:Take into consideration the number of pissed off people vs. happy people with hughesnet.
"Its sort out of ratio".
Good for you if you're getting those speeds! i'm sure its not consistent by any means!
Guy, ironic the complainers (ratio) are the most vocal one's as with any product review across the internet a fact of life.
Us happy people are content when there is no other choice that you lucked into and I'm happy for you.
We all wish the same.
Politely asked, are you here to rub your speed in ?
Because it doesn't work for me to be impressed or jealous.
Never will I sell out my country life for any reason.
~I deal with the cards dealt to me ~ and go with life.
Yes, times change and am becoming very proud of Hughes after coming back 18 months ago with the 9000 and happy 6 weeks ago my speed doubled+ with Consistently with only an occasional 1 minute slow down to PAST normal 1.7M pro plan plus at $84 (sales tax) so my TMZ log of 3,546 tests would be nick picking... »testmy.net/quickstats/marsh_0x
Please notice what you get with WB, should you look at the proof in the pudding.
Remember TMZ tests a bit different than other sites, btw the slow tests posted using that other site (forgot the name) is a pure comedy with my testing, shows such wrong low speeds haha
Hughes shows 3.4-3.5 almost always not to be consider a conspiracy fake test haha
Use a 100MB file from a "dedicated server" like File Hippo and I get 393KB so simple math times 8 = 3.144M
Now the past can/was to be true, I started with the 6000, 7000, 7000s
Cancelled 2 years ago with the 7000s when for the last 2 months my speed dropped to a disgusting IRONIC at EXACTLY 3:01 pm cst until slowing recovering at 11pm cst.
Yep, the Indians spoke excellent English always, would not transfer me to higher support so left for Wild Blue through Dish Network, yep WB was great for 3 months and then went downhill with speed, they said no penalty to let me out of contract. But remain because I can.
Sorry for not being very active in posting here, but just had to.
Rant is over...
Marsh
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| | | Charter was the best thing that ever happened to this small town....Still amazing how many HUGHESNET satellites you still see up with no transmitter........
 | |
| | | | | Re: Not so bad Well do like I have done and give the Dishes to the kids and say....Make a shield out of it son,here is a can of spray paint....go kill a dragon. | |
| | | | Reviews:
·HughesNet Satell..
| Re: Not so bad Dude, you have been away so long you don't even know what you are talking about with HN anymore. Yes it used to be terrible and it still is not great by no means but the speeds I listed are the norm now whether you believe it or not and since I have posted that they have also doubled the speeds on the KU side of things as well. People are regularly getting at least twice the plan speeds except during the free time and at the beggining of the free time for about the first three hours then you get around your plan speed while it is crowded and then it go's back up as peoples downloads finish in the last three hours. Also they now have a forum with active techs and represenatives and they are going to work on the FAP next.
As far as seeing far more complaints than compliments, that argument doesn't fool anyone for the simple reason it doesn't take a rocket scientist to figure out that if things are working fine you don't go looking for help and thus 99% (well probably actually higher) never even see these forums unless someone tells them about it and most of the rest do have problems, google those problems and wala here they are to ask for help and more often than not vent after reading other peoples posts like this review. So the truth is that if you could get HN to run a poll on thier home page I would bet that you would find hands down and overwhelming majority of customers would say they are happy with the service they have.
To keep bumping a bad review 2 years after the fact is wrong in my book and I don't really believe BBR should alow it after it gets 6 months old or so.
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HughesNet elite plan/.74 dish w/1watt trans. / 9000 modem / 3 computers on a linksy's wired network | |
| | | | | Reviews:
·HughesNet Satell..
| Re: Not so bad said by zeddlar:Dude, you have been away so long you don't even know what you are talking about with HN anymore. Yes it used to be terrible and it still is not great by no means but the speeds I listed are the norm now whether you believe it or not and since I have posted that they have also doubled the speeds on the KU side of things as well. People are regularly getting at least twice the plan speeds except during the free time and at the beggining of the free time for about the first three hours then you get around your plan speed while it is crowded and then it go's back up as peoples downloads finish in the last three hours. Also they now have a forum with active techs and represenatives and they are going to work on the FAP next.
As far as seeing far more complaints than compliments, that argument doesn't fool anyone for the simple reason it doesn't take a rocket scientist to figure out that if things are working fine you don't go looking for help and thus 99% (well probably actually higher) never even see these forums unless someone tells them about it and most of the rest do have problems, google those problems and wala here they are to ask for help and more often than not vent after reading other peoples posts like this review. So the truth is that if you could get HN to run a poll on thier home page I would bet that you would find hands down and overwhelming majority of customers would say they are happy with the service they have.
To keep bumping a bad review 2 years after the fact is wrong in my book and I don't really believe BBR should alow it after it gets 6 months old or so.
quoted for truth | |
| | | | | | | | Re: Not so bad i see nothings changed. LOL | |
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| next review in page (previous review)
Review by suceress
member for 3.8 years, 37 visits, last login: 18 days ago
updated 54 days ago
- Oakdale,Allen,LA
- Contract price not specified.
- "It works sometimes; can be used when there are literally no other options"
- "Unreliable, overpriced, high latency, poor customer service, software problems, bandwidth restrictions, (much more)"
- "This is a last resort if you can't even get dialup. Dialup is more reliable and sometimes faster."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
I live in a rural area in the woods with unpaved roads where cable, mail delivery, and other such conveniences are not available. Since I am so far out and my phone company refused to do maintenance on my lines, I soon found myself unable to even get dial-up to work.
I initially signed up for the base plan with Direcway in 2002. The installation did not go smoothly, but since it seems DW and HughesNet are different companies (or at least under different management) I will not go into detail. Suffice to say that my satellite was never installed properly.
I will cite some of my experiences with DW in order to compare/contrast it with HN. My speeds were initially ok-- better than the 2.6k dialup I had before the dial-up was unable to connect at all but I lost connection during rain, wind, cloudy days, etc. I was not told of the bandwidth restriction ahead of time but the FAP was tolerable-- bringing my speeds to about what they had been on dial-up so my internet was still usable. It never lasted more than 2 to 4 hours. I was allowed approximately 480Mb per day for use without being throttled.
In I believe March 2006, Hughesnet took over and there were changes-- not for the better. My monthly fee went up (without prior notice) and my bandwidth was cut down to 200Mb per day (also without prior notice). The FAP period lasted 26 hours (Hughesnet claims it is a minimum of 24 hours, but it never lasted any less than 26 hours every time) and during those times my internet was rendered completely useless. I was unable to load any webpages or use any online application whatsoever.
After a storm I noticed that my satellite was somewhat wobbly. I contacted HN to try to get them to send a technician out to fix it-- numerous times. Every time they refused.
There are far too many incidents to report on, but my speeds decreased and the service got even worse. Base tech support gave contradictory information to what advanced tech support suggested. In fact, there were times that base tech support told me to do things that advanced tech support said to never do.
Even when my modem was unplugged HN claimed I was downloading 5 to 20Mb every hour so I was constantly getting hit with the FAP. Furthermore, when I called tech support while subject to FAP they actually told me that customers under FAP were not allowed to speak to advanced tech support. That particular employee even refused to let me speak to a supervisor. I had to hang up and call back to get a different employee who was reluctant to let me speak to a supervisor, but then the supervisor gave me the same line of bull about not letting me speak to advanced tech support. (I wanted to verify that the advice given to me by the lower techs matched advice from advanced bc they were telling me to do something advanced techs said to never do).
The HN techies seemed less knowledgeable than the DW ones, and were far less helpful (although some were polite, there were a few rude ones, and most just read from a script and couldn't handle anything off-script). My service was constantly going out and I was given all sorts of excuses including "sun spots". It took me 3 hours to get one of their techs to admit that something had gone awry with one of their satellites and that it wasn't a problem on my end. Several hours later when I called back to check the progress of the repair, the HN employee denied that there had been anything wrong and insisted it was a problem on my end.
I believe it was 2007 when my transmitter died and I was told I would need a brand new satellite (at my expense) because the new transmitters wouldn't work on the old satellites. I also had to "upgrade" from the DW4000 to the HN7000S along the way. In a spectacular display of physics, my cat managed to make a glass of milk fly across the room and land under the desk and soak the DW4000-- which immediately sparked and smoked from shorted circuits-- it took me 2 hours to explain to the HN tech that I was certain my modem was broken. The installer who put in the new satellite had to put in a new pole because the original one was not only too thin/flimsy, but it was improperly installed. He pointed the dish at a different satellite than I had been on before though. My signal went from 80 strength down to 70-60. Over the years the signal strength has decreased and I now average round 45-50 on clear days.
At some point we got conned into taking the plunge and getting the "Pro Plus Plan" for $80 a month. We were told we would get better speeds and not have to worry about the FAP. They were wrong. Our speeds did not improve at all-- we consistently get around 300k down or less when we were told we shouldn't be getting less than 600k down and the modem software miscalculates usage and claims we use more than is even possible.
Initially we had to check the Hughesnet usage page to check to see how much bandwidth we had left, but it was not up-to-date and was very slow to load. Fortunately they added something to the modem which tells us somewhat up-to-date information on our usage. They also made it so we get one free uncap token per month to remove the FAP. The problem was, they made it so we had to load their webpage to use the token. I spent two hours on the phone going around in circles trying to explain to the tech that I could not uncap myself because I could not load ANY webpages-- including their page that had the utility to use the tokens. Finally it dawned on him and he used the token for me. I will say to their credit, they wised up and added the token usage to the modem itself. Unfortunately they did not fix the miscalculating problem.
One day the modem misreported that I downloaded 1500Mb in a single hour-- which even tech support admitted was absolutely impossible on my connection. All of my downloads were being magnified by 10. Tech support did actually uncap us, but the problem with uncapping at that point was that they didn't refill the bucket when they uncapped, they just lifted the cap, so if we loaded anything at all it would reinstate the FAP-- but they did fix that after a few months.
In the case with the 1500Mb incident, I was escalated to advanced tech support. I was hopeful that I would get a resolution. Unfortunately I got a call back from a very snooty and rude woman who told me in a condescending tone that I must have a virus on one or more of my computers that caused me to "upload" that much data. I explained to her that I had virus scanners on all of the computers, had disabled automatic updates, and it was a "download" not an "upload". She said there was obviously something wrong on my end and hung up.
In the past few months I have had multiple issues with the bandwidth miscalculation, the connection goes out for no apparent reason when it is sunny with no wind, and I have been having all sorts of errors about uplink queuing, dns entry errors, web acceleration outages, dns entry outages, and lately something wrong with the transmitter. Every time I call tech support I get the same script and no actual support.
When a power outage caused my modem to somehow unregister the tech support tried to walk me through a fix but the lower level told me to do the wrong things but then advanced couldn't figure it out. I had to drive 20 miles to go to McDonalds to use wifi to look on dslreports for a solution. (The McDonalds option was not viable until I got a laptop in October-- and I can't do it regularly because the seats are too uncomfortable, it costs too much for gas and food, my road cannot always be driven on after heavy rains bc it turns to mud, and McDonalds doesn't stay open all night). Fortunately there was one and I was able to fix the problem myself. It turns out their registration page had expired certificates and my browsers were refusing to load it. I had to find a work-around.
I have been told that people who have the HN9000 modems have better experiences than what I am having with the HN7000S, but every time I checked with Hughesnet I was told that I am not eligible for the upgrade. I have also been informed that since they are phasing out the 7000 I am only going to see my service decline.
I don't know if the web acceleration, dns acceleration, uplink queuing, etc issues have to do with the reduced space on the rented satellites or if it is just poor programming. I have to restart my modem sometimes 50 to 100 times a day. Some days my internet stops working every 2 minutes. When I have the TCP acceleration, DNS, etc errors my internet stops working completely. Sometimes the modem stops sending signal out through the ethernet cord completely and I have to unplug it for a few minutes and plug it back in to get it working again. It is highly frustrating and the techs never know what to do.
I saw a message in the diagnostic saying "if the problem persists, contact technical support", so I made the mistake of doing just that. The tech support guy was rather rude and said "Why did you even call?" when I explained to him why. He also informed me that Hughesnet's Pro Plus plan was not for downloading files. What else would I need it for if not to have heavier usage than the base plan? With all of the new java/flash applications, video ads, etc, just loading webpages can suck a lot of bandwidth away nowadays. They did increase my bucket by 50Mb but its too little too late. Plus I still get miscalculation errors where my bandwidth plummets for no apparent reason.
I am hopeful that with the advances in technology I will be able to get 3G coverage for internet instead. I am sick of Hughesnet and can hardly wait to get a new ISP.
Wish me luck.
Edit: As an addendum, I play online games and let's just say I had more luck playing EverQuest on 40kbs dial-up in Guam. It had less latency and was far more reliable than satellite. (and yes, I do know that satellite inherently has latency). If Dial-up was an option for me, I would go back to it, because at least it would work when it rains.
ps. Sorry for this being so disorganized and my apologies for any typos/misspellings.
pps. After I began posting on the dslreports forums about my problems with Hughesnet, my speed decreased even more and my bandwidth started miscalculating. After I posted this review my bucket mysteriously drained when no one in my family was even using the internet and I was subject to FAP at 0 so I could not load any webpages. According to the usage page I allegedly loaded over 700Mb during the regular hours in a rolling 24 hour period. During some of the hours when it claimed I was loading 20+Mb nobody in my household was even home and the wireless was turned off. Call me paranoid, but I can't help but suspect that Hughesnet is deliberately doing this to get back at me for giving a bad review. I accept that it is possible its just another software issue that I've had in the past where it miscalculates, but its rather convenient that it happened right after a negative review.
Update Dec. 11, 2011: I recently got Millenicom and have been using it for the past couple of days. I am only getting about 2 bars of signal but I don't yet have an antenna/amplifier. With that signal and no amp I am still getting better speeds and lower latency than I ever experienced my entire time with Hughesnet. I do get lag spikes in World of Warcraft and sometimes lose connection, but thus far it is no worse than Hughesnet.
Comments:
Reviews:
·HughesNet Satell..
| nice review of all the negative reviews on this site about hughesnet, yours was actually well thought out and thoroughly explained instead of just useless ranting that is of no help to anyone
It sounds like you just had the unfortunate luck of having a terrible installer and being stuck on a 7000 which is being put on the back burner by hughes nowadays with no way to upgrade to the 9000 series | |
| | Reviews:
·HughesNet Satell..
| Re: nice review Thanks. I tried to keep it clean and avoid ranting as much as I did on my personal blog post. I find it is more helpful to give specific examples rather than give generalized statements which are not backed up by evidence. I hope my spelling and grammar were not as atrocious as I feel it was. (I know I frequently end my sentences in prepositional phrases).
I left out the experience of calling to try to cancel a site visit because I resolved a problem myself and how the tech on the phone spent 45 minutes trying to figure out what I was saying and then put me on hold to speak with her supervisor, and then finally told me it would be taken care of. But she apparently didn't do something write because the company called to confirm the appointment the next day.
Before that incident, when my modem unregistered itself, I was talking to the lower echelon of tech support and the guy actually snapped at me because what showed up on my screen didn't match what he expected. He kept telling me to "click the little man" on the screen. I kept telling him over and over that there was no little man because the options available to a registered modem were not there. I kept asking for the direct url that I knew for sure had "advanced" in it and it took me 30 minutes to convince him to tell me. Then when I had a question about an option he said "there are no options" and I said "there is a drop-down menu; which option do I choose?" He actually raised his voice and snapped "I know what I'm doing! Just do what I tell you!" and he got impatient because when I did what he said to do it wasn't working and it took a very long time.
When I worked in a computer care center, I never snapped at anyone. I had people yell at me and swear at me about things over which I had no control, but I remained polite.
I will say that there have been some very friendly and nice techs although most of the time they are not able to resolve my issue. I even got some of them to tell me their real names and how the weather was in New Dehli.
I suspect Hughesnet didn't like my review because my bandwidth bucket mysteriously emptied at a rapid pace when nobody in my household was even using the internet.
I know it sounds paranoid, but it seems that it is quite a coincidence that it happened right after I posted a negative review. (My speeds basically dropped in half after I posted a message on the forums stating my intent to find a new ISP. This happened within hours of my posting so it just seems suspicious to me).
Although from the usage page it looks as if the modem is misreporting again. It claimed we were loading 20+Mb in an hour when nobody was even home.
All of the laptops have their wireless turned off when not in use and there are two computers hooked up via ethernet cables that have all automatic updates disabled and all webpages are closed when not in use. We frequently run virus scanners so there are no viruses.
If they try to say anything about someone stealing our wireless, the signal barely reaches all of the rooms in the house and we have a 32 acre farm. The nearest home where someone could tap in is half a mile away and our router is not very powerful. I know the nearest neighbors have Hughesnet as well-- but they have the base plan.
I need to learn how to make my posts shorter and not ramble so much. LOL. | |
| | | | | Re: nice review Hughesnet is a waste of equipment.. only allowing less than 200mb every 24 hr's i wouldent waste my anything with this provider... take it from someone who's read the disclaimer and online website | |
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| | | Very detailed, well laid out review. I hope you have better luck down the road. | |
| | | Reviews:
·HughesNet Satell..
| Re: nice review This was meant to be a reply to higaintest.
Reading the disclaimer and seeing the website really can't prepare you for the actual experience.
I've been told that if you are not someone who depends on the internet for much and you only use it to sporadically check your e-mail and use mostly text-based pages (and you don't mind waiting a long time for things to load) then it works. But quite frankly, you can use dial-up for that at a much lower price. Dial-up at least won't go out when it rains.
If you have multiple members in the household, like to look at pictures, like to use Facebook (or have family members that like to use facebook), want to play online games, or want to download Youtube videos from time to time, then Hughesnet base plan is not for you. Even if you go with a higher plan, you still can't expect good performance for gaming. | |
| | | | Reviews:
·Verizon Wireless..
 ·wavebroadband
·HughesNet Satell..
 ·AT&T DSL Service
·Comcast
2 edits | Re: nice review
The HughesNet FAP makes contemporary interest use almost impossible, unless you barely do anything data-"heavy" online - like substantial work, or school files - or, much Netflix, Pandora, etc.
As an aside, in 1990s dial-up was more usable than it is now, because web sites were built for dial-up speeds and 1990s web development. It's not 100% the case that people have become less patient, since the internet has many more uses (more data) now than dial-up's prime-days. This is all really obvious, but occasionally someone does complain that dial-up should be enough for anyone. | |
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| next page (previous review)
 Review by deadheadrjp
member for 7 years, 214 visits, last login: 19 days ago
updated 55 days ago
- Auburn,Placer,CA
- Contract price not specified.
- "hmmmmm..."
- "FAP; slow; many weather outages"
- "Terrible; only get if only option and maybe not even then"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
I first had HughesNet when it was DirecPC (with upload via dial-up). I had no other options at the time. I still had no other options by the time were were two-way and named DirecWay. When they became HughesNet I still had no other options at my mountain place. Their FAP makes media (music, movies, etc.) virtually impossible. Speeds are OK before FAP gets enacted and FAP threshold is extremely low for the modern internet. Only get this is if it's your only option *and* if you don't do media and mainly just do 1990s activities like email and reading news web sites (but, forget the news web site videos, as you'll get FAP'd). The only positive use that I know of are things like isolated remote monitoring stations (for things like remote\rural land management huts in the middle of the woods) and bandwidth needs are low enough to not hit FAP. Use some sort of equipment that will automatically clear snow from dish would be required (if no humans are usually there) - if in an area that snows. If in an area that rains a lot, or other frequent weather events, expect unreliability. HughesNet is a nightmare.
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UPDATE: 12/10/2011 -
Most of my friends have now been able to move to Verizon 3g\4gLTE service for home, with WiFi-creating devices. They have "grandfathered" Verizon Unlimited Plans, as I do - and that option is by far many, many times better than HughesNet. Of course this advice doesn't help new Verizon customers, that currently can no longer get unlimited data plans.
To clarify why HughesNet is worthless to me, besides email and basic web browsing, is because the vast majority of my personal and professional internet (data) needs far exceed HughesNet FAP - on a daily basis.
If someone else uses high data only occasionally or never, HughesNet would be fine, if it was last option on earth. I'll admit that much. I right now have WaveBroadband at home & Verizon 4gLTE for mobile.
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Comments:
| | DirecPC I also had DirecPC (with upload via dial-up). It is sad to think how little download speed has increased since then. | |
| Reviews:
·HughesNet Satell..
| No improvement??? Well lets see, I have went from 1.5 Mb/s top speed to 4.2 Mb/s top speed, I would say that is a big improvement. As for video on my package which has a 625MB cap you can surf and play FB games all day and then at the end of the day still have enough left to watch an hour long TV episode. I do this every few days. There is a fap free period for larger downloads and a free token a month to reset your FAP. If you think about it, they are really improving alot as the years go by and just think, instead of fapping you and offering you the option to reset yout bandwidth for a small fee then they could be charging you overages without even notifying you like the cell companies do it.
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HughesNet elite plan/.74 dish w/1watt trans. / 9000 modem / 3 computers on a linksy's wired network | |
| | | | Re: No improvement??? said by zeddlar:Well lets see, I have went from 1.5 Mb/s top speed to 4.2 Mb/s top speed, I would say that is a big improvement. As for video on my package which has a 625MB cap you can surf and play FB games all day and then at the end of the day still have enough left to watch an hour long TV episode. I do this every few days. There is a fap free period for larger downloads and a free token a month to reset your FAP. If you think about it, they are really improving alot as the years go by and just think, instead of fapping you and offering you the option to reset yout bandwidth for a small fee then they could be charging you overages without even notifying you like the cell companies do it.
And this is relevant to the OP how? How much does Hughes pay you to post the wonderful things about them? Their reviews speak for themselves. | |
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·HughesNet Satell..
| Re: No improvement??? I wish I were paid, I only post those things to correct innacurate reviews because I believe peoplke should be honest and not take things off the top of their heads when they are mad and stick it online for others to take to heart when it isn't true. The improvement statement about speeds was directed at Fish btw. You say you can't do anything but email and so on from the 1990's when obviously it is wrong. I have 3 computer and one of those is being used by 2 teenage boys so you can imagine it is online costantly, I watch TV online once in a while and I play World of Warcraft and EverQuest and along with my wife on her computer for as much as 8 hours a day and I almost never use the free time except for windows or WOW updates and I FAP out maybe 3 times a year so have fun explaining how I can do all that and you can't accomplish anything but checking your email.
I can understand Hughesnet not fitting your particular type of usage but to get on here and say it isn't usefull for anything but email and then attack me when I correct you isn't right. And just for the record I will be the first one to tell people Hughesnet sucks but I give the real reasons. Read my review.
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HughesNet elite plan/.74 dish w/1watt trans. / 9000 modem / 3 computers on a linksy's wired network | |
| | | | | | Re: No improvement??? Zeddlar, Move along now. | |
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·HughesNet Satell..
| Re: No improvement??? Never happen. And btw it will make a difference because imbedded in this review is the truth for everyone to see. So difference made, lol. See 99% of the time when a consumer see's a conflict in a review they just dig deeper to get to the truth so this works. | |
| | | | | | | | Re: No improvement??? Zeddlar, Awesome; sorry I wasn't aware my opinions didn't count and only your reviews have validity. Have a good evening, meat. | |
| | | | | | | | | | | | | | | | | | | Reviews:
·HughesNet Satell..
| Re: No improvement??? Deadheadrjp has hit the nail dead on the head with his review. Hughes sucks and if you have any other option jump on it. Read the majority of the reviews. That many people can't be wrong.
Buyer beware.
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HN7000S 117 West 1090 WRT54G XPpro/Debian Sarge
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| | | | | | | | | | Re: No improvement??? I have Houghsnet... Hate it with passion. My dialup is 26bps due to static on the line. I play WoW. There is no other option avaliable because I live in a dead zone. (No cell phone tower) Ok.. I would love to know how anyone can play on WoW with Houghsnet for 8 hours a day. I can manage 1 hour pvping before I hit my limit. Then I swap to dialup and do quest and stuff. I have the pro plan with Houghsnet. Ziggy (Whatever your name is)... for the price I pay this is rediculous. I have had the same problems with customer support as in this post. Me and several others in my neighborhood are getting a T3 line and creating our own neighborhood internet to get away from hougsnet. I am so excited! Cheers to all! | |
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