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Review by mooregd 
UPDATED: a few hours ago
member for 2.2 years, 6 visits, last login: a few hours ago
 Trenton,Gibson,TN
 Contract price not specified.
 "If it's all that's available... but be carefull, look at ALL alternatives"
 "1/2 the speed at 2X the Price compared to DSL"
 "Piss poor service!!!!!!!!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
Dear Broadband DSL Reports:
I've been using Hughesnet ProPlan ($79) for 2 years. Mostly my complaints are speed. They advertise typical speed of 800Kbps to 1MBps but actual speed is around 360 to 690 for me which is too slow for streaming video except during the wee hours of the morning. If you call the toll free number for support you get India. They are really great. Ya sort of hard to understand but if you follow their protocol they are helpful. But if you need a technician to come to you, you are in big trouble. My first tech called after 2 days and was going to come the 3rd but didn't. His partner called and said he was too backed to come but would in a few days. I had the basic plan I think ($6.50-$6.95? don't remember exactly)so I called and upgraded my basic to the express ($10.95 I think) because it is supposed to be NEXT DAY service. I also logged another call because I couldn't get anybody to come and fix me. Anyway after 9 days (not counting Sunday) I got it repaired (bad cables).
Now the bad parts. I get a bill from them for $145.?? so I call them (India I think) and I have been charged for 2 on site visits. Ya! they make me wait 9 days an then they bill me for 2 service calls. The service fee is a sort of co-pay where you pay $29.95 for an on site visit. Well, I got charged $59.90 so they had to reluctantly remove one. They told me where I could view my charges on line and I noticed that they had me as a 24 month commitment with 22 months remaining. I emailed them and told them that I had bought my system used, installed it myself and paid to have it certified and activated just so I would NOT have to be under any commitments. They say since I upgraded to the express maintenance, that I am obligated for the next 22 months. Now does that seam fair? They didn't tell me that I was obligating myself to 24 more months. I didn't change the main agreement plan. That's why I bought my own system. Now I guess I'll have to find someone there at Hughesnet that will listen to me or find some government agency to complain too or get a lawyer.
If you need something faster than dial-up and there are NO OTHER choices then Hughesnet is a way to go but these people will SCREW you if they get a chance.
This is my true assessment.
Gary Moore
Followup comments:  zalternate
join:2007-02-22
BC
3 edits | contract creation no no mooregd............. and I noticed that they had me as a 24 month commitment with 22 months remaining. I emailed them and told them that I had bought my system used, installed it myself and paid to have it certified and activated just so I would NOT have to be under any commitments. They say since I upgraded to the express maintenance, that I am obligated for the next 22 months. Check with your States Attorney Generals office. They don't like contracts being made without full disclosure(actually telling the customer at the time), due to small changes in service terms.
You can also contact Hughesnet Executive Customer Care to resolve things.
»www.dc.bbb.org/report.html?compi···tional=Y
eMail: bbbdc@hughes.net
Primary Contact: Ms. Ellen Martz (Senior Director, Customer Service)
Complaint Contact: Ms Ecole Fair (Executive Customer Care)
Other Contacts: Mr Pradman Kaul (President & CEO)
--
Consumer Rights is more than just a suggestion. | |
| | 
compuguybna
join:2009-06-17
Nashville, TN | Re: contract creation no no executivecustomercare@hughes.net
bbbdc@hughes.net | |
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| Forums » comments on review of HughesNet Satellite Broadband |
 | »next review in page (previous review)
 Review by yolarry
UPDATED: 8 days ago
member for 2.5 years, 735 visits, last login: 3 days ago
Creston,Wirt,WV
Contract price not specified.
"a little bit better than dial up...just a little"
"Bad Pings, FAP, and slow speeds"
"Get it only if you have to!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
If you ever thinking about getting Hughesnet then please remember theses rules!
- Rule #1 ITS NOT A HOT ROD!!!!
- No games do to bad pings (maybe facebook games like farmville and Mifia Wars)
- No VOIP (Trust me. I already tried Magic Jack)
- No youtube/hulu until 2am to 7am
- Don't download Heavy files until 2am to 7am
- Limit will always be here during the day restores about 20MB an hour
- Always turn off/manual Windows Update
- Shut off software updates the best you can! (Anti-virus update is alright)
- YOU CAN restore your internet once a month if you FAP (Fair Access Policy)
- Install Hughesnet Status Meter or hnfap-Alert so you don't have to worry about going over the limit.
If you remember theses and use the tools that HughesNet provides, you should be fine but if you an internet hog like me and needs all the bandwidth that you can get then hughesnet is not for you. I suggest you to call any other ISP then HughesNet/Wild Blue see you can get some decent speeds...if you cant get anything else and sick of losing calls and learn how to lightly use the internet then go for it.
I be waiting for something else better like DSL. once I get it, I'm gone!
Attachments:
Followup comments: 
hdgirl77
@bop.gov
| tech support Have had my service since October 2009, was satisfied with it until "MY DISH LITTERALY FELL OFF MY HOUSE." Umm, huge issue there...they tell me that a technician will call in 3-5 business days...then the technician tells me there is $150 dollar fee just to come out to the house(I don't think so), in addition to any parts costs and time fees....REALLY??? Isn't this why they are "certified installers?" He mounted the dish in the same exact place(same bolt holes and everything) that a previous dish was mounted, so the holes were already stripped, and they tell me "well you should be happy that it stayed there for 6 months, because I past the 6 months "installation guarantee"...whatever...and of course you can't understand them, because the are from overseas somewhere....and the response I keep getting from "customer service is still the same "there is nothing we can do, it is the installers perogative to charge what they feel is necessary..." What wil the BBB think of that one? | |
|
cherylandy
@speednet.com | facebook As of June 1, 2010, FB will not open at all. I can get any other websites ... just no FB. Any suggestions? | |
| | | |
yolarry
join:2007-12-29
Creston, WV
 ·HughesNet Satellit..
| Re: facebook said by cherylandy :
As of June 1, 2010, FB will not open at all. I can get any other websites ... just no FB. Any suggestions?
Restart the modem always helps
--
HN7000S 5.8.0.72 - 99 West 1370 MHz -Transmit 1 watt - .74m Dish - Pro Plan - installed October 2007 - WRT54G V6 DD-WRT V24 | |
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Review by Guy
Posted: 13 days ago
Fair warning: reviewer joined this month
Fort Lauderdale,Broward,FL
Contract price not specified.
| |
Hughes net .98 dish, 2 watts radio, HNS 7000S modem, complete system with flat roof mount. This system is brand new, never been installed. I am located in South Florida, asking a very reasonable price, if interested send me an E-mail at globexchange@hotmail.com.
Followup comments:
| Forums » comments on review of HughesNet Satellite Broadband |
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Review by Max Mouse
Posted: 22 days ago
member for 150 days, 33 visits, last login: a few hours ago
Orangeburg,Orangeburg,SC
Contract price not specified.
"Disconnecting,latency bad, Limited internet,Poor Customer Service, online games don't work well or not at all.."
"NEVER GET HUGESNET NOT EVEN AS A LAST RESORT THEY TAKE TOO MONEY."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)
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Got hughesnet pro package and its terrible If your a gamer this is NOT FOR YOU. the latency is so bad online games won't work for squat. All hughesnet care about is finding ways to make more money.. Internet is limited.. so you can forget about downloading movies/shows.... The only time its unlimited is between 2am to 7am when nobody is even awake at this time... Internet disconnects all the time so you are lucky If you able to download a 300mb file. Its only a matter of time before these satellite companies gets put out of business. You'll have a hard time canceling their service since they charge so much money you probably have to work 2 weeks to get out of it....
Followup comments:
| Forums » comments on review of HughesNet Satellite Broadband |
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 Review by Doc Lithius
UPDATED: 26 days ago
member for 344 days, 120 visits, last login: 5 days ago
Rapid River,Delta,MI
Contract price not specified.
"Generally fast speeds, reasonably dependable."
"Bandwidth caps not mentioned outright, online gaming severely hindered, unexpected speed drops, poor tech support practices."
"Not great, but definitely not awful. Not too good for gaming, but perfect for high-speed things."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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You say you live in a frozen wasteland? Or you say you're in a barren desert? You say you're in a dense forest in the middle of nowhere? You say that Cox Communications, AT&T, or Verizon don't service your area of the world? You say that you can't even get dial-up where you are? I bet you think there's no hope in sight for your digital communication problems... Well, I bet you're wrong! As it turns out, you can get high-speed internet almost anywhere in the world! That is, if you're willing to pay a little more...
Hughes Satellite Internet, otherwise known as "HughesNet", is advertised as "broadband unbound". Anywhere in the world you can go, chances are you can get HughesNet satellite service! Just so long as you have some kind of clear shot to the South, in any case.
The commercials state that you'll get speeds many times faster than dial-up. The commercials don't lie, either. Even the lowest plan available (1.0Mbps download/128Kbps upload) gives you speeds more than 10 times faster than your average dial-up modem! ...at most. As the commercials will tell you, the maximum speeds available are not at all guaranteed. Much like a 56K modem maxing out at 33Kbps, your speed could be significantly lower than what you're paying for. HughesNet has little control over this as it mostly has to do with the weather, how many people are sharing your modem's satellite, and possibly even solar flares and other space anomalies getting in the way of your connection.
The commercials state that you can also "watch online videos", as well as the usual web browsing and e-mail checking you'd do with any given connection. While this is true, what they don't tell you upfront is that on any given day, your connection has a limited amount of broadband allocated to it! The third non-business plan available gives users 550MB a day to work with (in addition to 1.6Mbps DL/250Kbps UL). This may seem like an awful lot per day, especially compared to some cell phone internet plans which give you double that per month as opposed to day. Then you have to realize that online videos can be anywhere from a few MB to several hundred MB in size each! And streaming video? Or even streaming audio? Consider your "Fair Access Policy" exceeded!
The "Fair Access Policy", as they call it, is your bandwidth cap. It varies with each plan and, should you go over, your speeds will be reduced to speeds even slower than dial-up for the next 24 hours. Fortunately, HughesNet does give you a "Complimentary Restore Token" each month, which can bring you back up to speed with absolutely no penalty whatsoever. If you've already used your complimentary token and don't feel like waiting that 24 hour period, you can also spend $10.50 (charged to your monthly bill) and have it restored that way.
HughesNet also offers all their customers a "Download Zone" time period, between 2 AM and 7 AM Eastern Time, in which there is no bandwidth limitations. While it's generally suggested this time period be used for automated downloads and downloading major updates to software and the sort, it can actually be used for anything at all. Videos, streaming, downloading massive files... Anything like that! Just remember, as soon as 7 AM Eastern Time hits, you'll start using your daily bandwidth again.
In recent times and with recent hardware (HN9000 modems), HughesNet has made it much easier to keep track of your bandwidth usage through the use of hourly bandwidth updates (via their webpage) and more recently, a live bandwidth meter which displays your used bandwidth up to the minute and down to the Megabyte. 2010 also gave HN9000 modem users an extra meter to keep tabs on things, which hangs out in the Windows Taskbar (next to the clock). It's not without its occasional glitch, but for the most part, it seems to work pretty well.
HughesNet seems to have a rather random maintenance schedule, sometimes updating things smack dab in the middle of the day, or sometimes updating them during the night during the free period. These updates may range in usefulness, being anything from a minor coding patch to a major feature addition, but regardless of the nature, the modem becomes unavailable for a good five minutes while it turns off, updates, resets, and turns back on. Not a major thing since it doesn't happen but maybe a couple times a month, but annoying all the same.
HughesNet says not to play online games using their service. What they don't tell you, however, is that gaming using their service actually has very little impact on the satellites or your bandwidth usage! If you're a patience person, you can work with the noticeable amount of lag you get in games using HughesNet. Not all online games work, notably first-person shooters and other games that constantly send a lot of data back and forth, but a good majority of other games work, such as massively multi-player online role-playing games, browser and FaceBook games, and even some games you wouldn't expect to work well such as real-time strategy games!
I'd like to add that the technical support for HughesNet is a bit of the iffy side. I understand that HughesNet outsources their customer service to India, but there have been numerous occasions where I found it hard to understand what the people were trying to tell me due to their thick accents. In addition to that, it seems to me that they have literally no idea whatsoever as to how your system works short of what's written on the pamphlets, books, manuals, or scripts they read.
In addition to the hard-to-understand and not-terribly-helpful customer service representitives, there's the actual technical support side of things. On average, HughesNet customers in need of a repair person can expect to wait for help for around two weeks. Let me tell you... Two weeks is a long time for someone to be without the internet, especially if do a lot of things online such as hosting websites or even paying bills.
Lastly, the price is just a little on the high side. After you buy the equipment and have your first month's service charge paid for, you've already paid anywhere from $400.00 to $700.00 dollars, not including the $150.00 extra you may have to pay if no suitable location can be found for your satellite and you have to mount it on a pole. (Standard installation is free to new costumers and includes up to 125' of coax, mounting, grounding, routing the coax into the house, commissioning the HughesNet account, and 20 minutes of troubleshooting.) The $100.00 rebate is a nice gesture, but considerably less nice when you're paying a minimum of $59.99 a month for service that's just not worth $59.99 a month, generally speaking...
Ultimately, HughesNet is one of those things you buy after much careful consideration over the alternatives. If you don't live anywhere you can get the usual forms of high speed internet and desperately crave that speed for any reason, this is your best option out of the available satellite internet providers and it's certainly better than nothing. However, if you can get DSL, Cable, FiOS, or anything along those lines, don't bother with HughesNet. HughesNet is just not worth the price or frustration if there are better options available to you.
Followup comments: delmarvawifi
join:2008-07-15 | SPAM Obviously an employee, sales person or reseller spamming. | |
| |
Doc Lithius
join:2009-08-19
Rapid River, MI
·HughesNet Satellit..
2 edits | Re: SPAM No offense, delmarvawifi, but if I were a reseller or employee, don't you think I would have given HughesNet a glowing review instead of the somewhat negative review and an overall score of 53.3~% I gave? If I were a reseller, for example, how exactly would I benefit from mentioning the "daily bandwidth caps" at all, much less in the great detail I did?
Stop and consider for a minute that a good review should be able to view things from a neutral perspective, analyzing both good and bad, rather than simply going "Oh, it's terrible. I wouldn't bother with it." and calling it a day. I can honestly say that I'm satisfied with HughesNet despite all the things it can't do, but if something else comes into my area, I will be dropping it like a bad habit! Compared to even DSL, HughesNet is vastly inferior. | |
| | | kd94md
join:2010-06-10
·HughesNet Satellit..
| Re: SPAM I liked Doc Lithius' original post. He said all the things I would post If I had the energy and skills to put it that well. Kudos Doc. I posted my first and condenced version of yours and later I read yours. You said what I wanted to say. BTW, I'm no fan of Hughes but I can't have dialup and DSL,cable is not avail to me. | |
|
WiFiguru
Formerly jnethostman
Premium
join:2005-06-21
San Mateo, CA |  Good Review
You should write a book. | |
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Cust Maybe
@bellsouth.net
| RE:Spam Thanks for the report and if they'd have read past the first few lines they'dve realized you're not an employee or whatever. Doi!
We can't get anything but dialup or Hughesnet and if we got that we'd be paying for a seperate phoneline so we're probly going to be going the Hughesnet way. Price is high but really? Two teenagers and a father that works online with dialup? I don't think so.
Thanks for the real deal info. Awesome post. | |
|
sove
@spcsdns.net
| hughes net... out right theives... disconnection fees not mentioned 400 dollars, charge more than they say.. internet never works too slow.... dont return rebates... make you pay for their defficiencies...and you have to pay to return the equipment..mangers are rude!... high way robbery!!!! DO NOT USE... worst internet providers, ever,, go with sprint or comcast, I have sprint right now and they are great, i live out in the middle of no where and have great reception not like hughes net!... comcast is great if you live in town.. | |
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Review by johnkilcullen
Posted: 36 days ago
(review was emailed from domain netscape.com)
Blackwell,Saint Francois,MO
Contract price not specified.
"A little faster than Netscape Dial-up"
"All the rebates, does not understand the credit card policies,over and missleading charges."
"Free 30 daytrial will have only cost $628.82 if I cancell,do to your misssleading,missuderstandig&overcharging only recoup $200"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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I have been E-mailed I will get a late charge on my July 8 bill unless I update my credit cared information. My card on file is valid until July 31 2010 and I will not receive my new one until sometime early in July. I cannot update with information I do not have. This is the third problem I had and it has only been16 days of service. I would not want to lose $428.82 on my "Free Trial" but All these rebates, overcharging, and now a threat of a late fee, I may have to cancel. At least I will quit getting suprise charges. Not to mention a bad name for being late, when it is your problem.
Followup comments: xstatik
join:2000-11-30
Pilot Hill, CA
| What free trial? Whoever told you there was a free trial lied. Most likely a reseller. You get thirty days to cancel, You get all but 199 refunded after you mail in the modem and ODU, or so we have been told for the last 8 years by Hughesnet. After 30 days it's about 400 or so. | |
|
Builder
@digitalb2b.net
| Credit Card infomation I happen to work in customer service so I know a little something about these big companies and their software that they use to manage their accounts. When you gave them you CC# you probably gave them the 16 digit# exp date and maybe the 3#'s on the back. However if you notice your CC exp says 07 2010 it doesn't have a "day" on it. You are correct that it will be valid until the end of the month for normal usage.(gas stations, wal-mart ect.) The problem is that the computer software that "charges" your card sees that it is 07 2010 and therefore considers the card to be expired. By no means am I defending any company who's "system" does this. Most companies don't want to pay millions of dollars to up date the computer systems. What I have told customer who I have spoke with is this. "It is YOUR responsibility to keep your information up to date. Don't wait until the last minute to make arrangements to make sure you bills are paid on time. All you have to do is use a different card. Many companies will use checking accounts to direct debit from." | |
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Review by compuguybna
UPDATED: 38 days ago
member for 1.1 years, 525 visits, last login: a few hours ago
Nashville,Davidson,TN
Contract price not specified.
"There are NO good points to state about Hughesnet, Pure trouble!"
"Slow speeds, rude off-shore Tech Support, throttling"
"Good luck with your speeds after 30 days and getting out of your contract!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
I've had TWO Hughesnet Accounts in six months, BOTH of them turned out to be disasters. The First was plagued with billing and service errors to start with. They billed my credit card 503.86 on my first bill because they said I put in an order for a "purchase". WRONG! The order simply stated lease. I had to send them the original order to prove it.
A month later, they got it 1/2 right, but it was a continual battle with billing. I eventually had to change credit card #'s to get them to stop billing me. For the first 30 days, the service was as good as expected. I was on the HOME plan, which provide "UP TO" 1mbps of service. During the first 30 days, you are in a "customer satisfaction stage", where you can cancel without penalty, return the equipment at your expense, and not be obligated any longer. Your fee's you have paid so far are NOT REFUNDABLE (other than disputing it through your credit card company). After your 30 days, and after your SECOND invoice generates, WHAMMY! you are at their mercy.
Their famous excuse after that is "SPEEDS ARE NOT GUARANTEED". If you have to call tech support, its an endless cycle of running speed tests, and talking to someone in India. Billing support is in the Phillipines. With so many issues on this account, and after writing the Better Business Bureau of Maryland, my account was handed over to the corporate office (Executive Customer Care).
I give those people credit, they did TRY to help me with the issues, but given that the NOCC (network operations) was directly controlling speeds at that time thru throttling and flow control, ECC and myself that this battle should end (it was stated by tech support.. "your system is running fine. There is nothing else we can do...If you are not happy with the service, either "accept it with its Flaws" or cancel it. WHAT??? They admit their service is flawed? Cancelled it. More stupid on my part, we decided to sign up for a totally new account. New install, new equipment, new start...
Once again, EVERYTHING went perfect for the first 30 days. I signed up for the PRO + package that time which gave a tad bit more speed, plus more daily usage (425mb)... Consistently, everyday, 1.5mbps speeds which was 95% of the plans output. GREAT I was thinking. 30 days passed. Second Invoice. Speeds went to around 300-400K....then comes the excuses... "You are in peak time usage", you have exceeded your usage, you're in FAP, the weather at your gateway is BAD.
Tech support did admit once (the guy in India) that there WAS a problem, but it would have to be diagnosed by engineering. Again, and endless cycle of speed tests (in two occassions, put me over my daily usage, FAP, which they were unwilling to release).... So be well aware, if you sign up for a Hughesnet Account with a HN9000 modem package, you are in for a very long battle. While you may think you're crusing right along at first, wait til you're 30 days are up, and you're in a contract. TWO TIMES in 6 months taught me a lesson! NEVER trust these people. they will NEVER admit that network operations gives you what ever speeds they want, whenever they want.
The corporate office's response to my second series of complaints was directly from the office of the president and stated """We will not go through this again. Everyone just got your letter today. I called your mother and left a message. There is an open ticket with Tier 4, if they can't resolve I recommend she cancel immediately. PLEASE refrain from sending e-mails to the customer service group. I am sorry she is, or you are not happy with the service. You and I had an agreement on this next account. No complaints to ECC, and we do not guarantee speeds."""
their famous slogan "do not guarantee speeds" just doesn't cut it on a 79.99 a month plan that rates at 1.6mbps, but only providing 300-400K. This is a TRUE story, and I have no doubt all of these others are true in their own respect at well. FORWARNED if you are thinking about Hughes.
Complaints can be address to : bbbdc@hughes.net or
executivecustomercare@hughes.net
---------------------------------------------------------------------------------- --------------------------------------
UPDATE: Many forum users have challenged my posts and experiences......
YOUR RESULTS MAY VARY ! ! ! Think what you want...
Hughesnet just didn't get it in TN. Read any posts from any user in TN, Hughesnet screwed us (or still screws ya if you're stupid enough to stay).
Perhaps users in other states have different/varied results.
I know what I experienced, documented, and dealt with.
I am so glad I'm not a part of the nightmare.
I posted the notes only to share with others. If you don't agree or wish dispute the points I made, than this is sole your option.
thank you, i'm finished in this forum. If you signup with Hughesnet, good luck with the consequences you will experience later on.
Followup comments:
cary
@direcway.com
| hughesnet  I was told by Hughesnet the problem is with windows internet explorer 8, that i need to use a different browser,so i did and it didnt work or fix the problem eather Ohwell 2 years and there GONE never again | |
| ernliz
join:2001-11-25
Abilene, TX | Re: your bad experience.... Sounds a lot like several Clearwire (ooops, Clear) stories we've read here before! | |
|
tim h
@wk.net
| displeaseded comstmer I called and ordered hughs net on the 4/16/2010, they installed the system on 4/23/2010. they got it up and running about 5:00pm- from 4/23/2010 till 4/28/2010 I had contacted hughs net about 5 times because their where web sites that i could not log into because of the IP address they have. I even spent nearly an hour with an tech. on live chate trying to work this out! the package i chose was 79:99 a month then they told me if i won't a papper bill that was going to cost me 5:99 more that brought my bill up to 85:98, but what really put the iceing on the cake is they said i would have to pay 10:00to 11:00 dollars more a month just to be able to log into the web site i was trying to get in, they bassically said i didn't need to go into them anyways. But if i would have had them to change my IP address my total bill would have been nearly 100.00 amonth that is rediculouse. so, canceled my service around 8:00am on 4/28/201.Now they tell people that you can try the service for thrity days and cancelle it and it doesn't cost you a thing that is a lye, They withdrew 429.97 from my account, and all they say i am entittled back is 200.00 they are makeing a killing! If anyone that reads this before they order hughs net check out verizon wireless. i ordered the samething through them it cost me 49.99 for the modem and 59.99 a month for the service. Like I said the same package through hughs net cost you 79.99+5.99 for a papper bill, then 10.00 to 11.00 dollars more to get a IP address that does not restrict you from certain sites, total cost through hughs net for me, nearly a 100.00 a month. where as vzw cost is 59.99 guess what it works cause i'm useing it to write this reveiw
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starcicle
@direcway.com
| Re: you will regret hughesnet I totally agree.
Unfortunately where I am (only 30 miles out from the white house) in Virginia, Hughes Net is the only service available to me. I have experienced every possible excuse, error, frustration possible. They even sent me a NEW modem that wouldn't work and charged ME to send it back.
The second a new provider is available. But at this time, NOTHING is. | |
| | |
yolarry
join:2007-12-29
Creston, WV | Hughesnet All you do is complain..
Chill out | |
| |
compuguybna
join:2009-06-17
Nashville, TN
 ·Millenicom
·HughesNet Satellit..
| Re: Hughesnet Complaining was the only way to get rid of this dreadful service and out of a contract!!
said by yolarry :All you do is complain.. Chill out | |
| |
HNSUX
@direcpc.com
| Dude, chill out? Apparently youve never had hughsnet, and dont know just how terrible it is. I'm a gamer who just moved in the hills, had digital cable, it was workin perfecly, i move now i got this piss poor excuse for an internet provider. Im gettin like 1300 ms of latency, and thats on a good day, normally its between 2000 and 5000, sometimes higher. | |
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compuguybna
join:2009-06-17
Nashville, TN | Re: Hughesnet Who are you tellin' to chill out?
said by HNSUX :
Dude, chill out? Apparently youve never had hughsnet, and dont know just how terrible it is. | |
| | |
invisible1
@direcway.com | It's satellite internet. You're not going to get under 1300 ms of latency because your data is beamed to space and back. | |
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Review by OhioLarry
UPDATED: 40 days ago
member for 58 days, 12 visits, last login: 12 days ago
Graysville,Washington,OH
Contract price not specified.
"Exceeded my (rather low) expectations."
"Getting FAPPED if you don't pay attention to what your doing. High cost."
"Given HughesNet was my ONLY choice for Internet, I am pleasantly surprised."
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(ratings above consensus)
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Based on all the horrible comments about Hughes on the interweb, I was expecting the worst. I held my nose and jumped in anyway because I had no other choice: no cable, no cell device, no 3G, NOT EVEN DIAL-UP! My phone line is at the end of a run that passes through a Wayne National Forrest swamp. Voice calls sound like a scratchy 78 RPM record and attempted dial-up connects at 1600 BAUD for short durations.
May 2010 Installation: my installer was not the hillbilly idiot driving a '72 Gremlin that I half expected. He was a young military-trained Reservist awaiting assignment to Afghanistan after one deployment in Iraq. He did a meticulous job installing and testing the HN9000 series modem and poll-mounted dish. He had me test drive the system before he cleaned up and left me his cell number and email address. Told me to call him anytime I had a problem, before taking the India route.
June 2010 Assessment: I've now had the basic HOME system past the 30 day trial period, and, no, Hughes hasn't thrown the "we now own your ass switch" that I had been told would bring my speeds to a crawl. At least not yet.
I did my homework before going to Hughes including interviewing some people in my area actually using HughesNet. I even read the FAQs and Customer Service Agreement - twice. Fearing the worst because of web reviews, I was pleasantly surprised that my basic needs of email and web-surfing were more than satisfied. Only fell into the FAP TRAP once, because I really wasn't paying attention. Monthly token to the rescue. Need to watch the HughesNet Status Meter more often.
In summary, I am pleased that I have relatively fast Internet access at my isolated log cabin in the hills of Appalachia where for many years I had none at all. As the man falling from a ten story building was heard to say as he fell passed the third floor, "so far, so good".
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Review by (hidden by request)
Posted: 42 days ago
(review was emailed from domain hughes.net)
Zuni,Isle Of Wight,VA
Contract price not specified.
"Was very happy with the connection"
"Non-existent service"
"I switched to Verizon wireless broadband"
| Pre Sales information:
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(ratings match consensus)
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August of 2008, I installed hughesnet as I found myself back College and in need of a service that would provide me with the ability to take on-line courses. Up until June 6 of 2010 I was happy with my service (although it was expensive and had low bandwidth) and not intended to switch, but that all changed when my modem broke. Let me briefly explain the problem.
June 8, 2010 8am
I called tech. services and after they tried to determine the problem by phone made an appointment for a service call. I was told this would occur in 1 to 2 days at $29.95 (Case# 2304471) and although it would put me slightly behind in my Pre-calculus class I agreed to stay by both my home and cell phone in order to wait for the call.
June 9, 2010 12 pm
I called tech services to check on the status of this service call, as I had not received a phone call (Case # 23060904). I was told that I would receive a call within the next 2 hours.
June 10, 2010 9:30am
I called account services to find out what the problem was as I had not received the previously promised calls and they referred me back to tech. services.
9:50 am
I called tech services and they informed me that there was a note on my account saying that there were six failed phone attempts by the installer starting on June 8 at 4pm. Since I had not left the house since the original call I told the tech employee that that was impossible and he told me that someone would call within the hour.
1:20 pm
I called account services, again explained the prior information as well as the fact that no one attempted to call as was promised at approximately 10 am. I was placed on hold in order for the account specialist to re over the notes on my account. After being placed on hold, the call was disconnected and I waited for a call back.
1:56 pm
I called back and once again was transferred to tech services. This was when I was told that someone had tried to call and after getting no answer, left a voice message saying that an installer could not be scheduled at this time and one would be scheduled as soon as possible. After explaining that I was a college student and falling behind in my class due to waiting around the house for an installer to come fix my modem, that is when I was told that there was no installer in my area and they were trying to find one who would respond as soon as possible (Case # 23076781). I then told him not to bother as I no longer needed Hughes net at Verizon was going to have me up and running within the hour and canceled the service call.
After hanging up with tech services, I placed yet another call to account services to cancel my account in which I once again had to explain to a service account manager the previous calls my urgency in needing internet service and she placed me on hold to find out what the status was on this problem. She explained that they were trying to find someone who would be able to respond to my area, which would not be until Monday June 14, 2010 and in the meantime offered me a free service call as well as a month’s free service (Case# 23076857). She then transferred my call to a service manager who informed me that after six failed phone call attempts to schedule an appointment, my original call had to be re-scheduled, which happened at 2 pm today, and that he/she would call me. He then told me to call account services back once this was completed in order to receive credit for these promised offers. I asked if he would just send me a new modem, but he said no, as he could not be sure that my modem was the problem.
June 11, 2010
Have not received a phone call, opened account with Verizon wireless, receiving two ½ times more bandwidth for less then what I was paying at Hughes net.
June 17, 2010
To date I have not received the first phone call from a technician or accounts services concerning my numerous phone calls and active case numbers.
Why am I so upset?
One: I was lied to concerning an appointment time (1-2 days) and that numerous phone attempts were made (although I carried both phones with me for days in order to not miss the anticipated call).
Two: if I had been told the truth from the beginning I could have traveled to the University in order to use the computer labs that would have prevented me from doing a marathon Friday through Tuesday to complete my course homework and tests that were due by June 15, 2010.
Three: I have a connection to Verizon that has two ½ times more usages available to me for $20.00 less a month than what I was paying Hughesnet.
Four: I continue to pay my last two-month subscription even though I cannot use it, as the modem is broken.
Five: A company is only as good as its word and technical support….Hughesnet failed and I was the one who suffered when I needed my service the most.
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Review by kd94md
Posted: 49 days ago
member for 49 days, 2 visits, last login: 48 days ago
New Market,Madison,AL
Contract price not specified.
"It is internet in rural"
"Far too expensive for what you get"
"If you need it, then be sure you NEED it"
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Install Co-ordination:
Connection reliability:
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Mail,DNS,News:
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(ratings match consensus)
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I got it without considering DSL because I promised I would never do business with BellSouth (AT&T) after learning BellSouth's complicity in the "Bush" FISA fiasco. I'm writing this now because my 2 yr contract is over and I've tried getting (self slap) AT&T DSL but I'm quite certain now that I am indeed too rural for DSL. So I will have to continue using Hughesnet, damn! Standard service $70 a month
So here's what I've learned along the way...
1. Expect +1 second delay in round trip 100% of the time, the speed of light does not change for you. This results in NO online gaming, +1 sec. for voice (Skype etc.), delayed and slow loading pages, delayed and slow loading of email received and sent.
2. FAP, Fair Access Policy of max 375 meg (new, previously 200 meg) down per 24 hr period. They have now added (without telling me) a GUI meter displaying how much used which is seen via the router web interface. If you have Hughesnet learn to use this!!! You can download (slow as it is) freely from 2am-7am Eastern with no FAP infractions. If you do break FAP in a day your connection is practically useless until the FAP restriction is lifted after 24hrs BUT they have now made available a 1 time per month free reset or you can purchase extra to cover you ass. Yes it sucks but there you have it?!
Those are the 2 areas that were not disclosed to me upon ordering. That is to say they did not explicitly point them out and explain.
During my order via phone 2 yrs ago I remember, very well, the lady trying to sway me away from Hughesnet, you read that right! She tried to push DSL to make sure I was positive about starting service. So I give them bone for that and also customer service is good from my 2 time experience. First time was FAP induced, I had no idea...and second time they really could not help me but they tried in earnest, my dish apparently shifted in rotation due to ground settling (pole mount) which I troubleshot via the router GUI.
Use it only if you must, it's far too expensive price/performance-wise. There truly ought to be a "law?" "rule?" or something in place that constrains price per byte from companies.
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you will regred hughesnet
get hughsnet i wish i could get something els it rarely works they need to fix this problem im so irritated with it. im trying to run a business. its so hard to update my site when i keep getting error pages and could not establish a connection. as soon as i run into something els im switching.