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HughesNet Satellite Broadband page on DSLReports
Six Month Rating

Reviews:
bullet 1080 reviews (161 good) (608 bad)
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Review by (hidden by request)

  • Location: Rochester,Strafford,NH
  • Cost Contract price not specified.
Bad "price, tech support, speed, frequent loss of connection, difficulty ending service"
Overall "beware of this company"
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(ratings match consensus)

HughesNet satellite broadband cost me over $80/month and never worked properly. It was slow and frequently lost connection. The solution from tech services was to connect my laptop to the modem to change the standard channel. This got to be a daily ritual. When I finally had enough and changed providers, I spent almost an hour on the phone trying to discontinue service. After finally being successful, I received a subsequent call offering a $35/month discount; made me wonder why I was paying so much more for over 2 years. The ultimate insult was that a box was sent to me so that I could return their equipment. Unfortunately, it required that I climb on the roof and remove the radio from the satellite disk. They indicated that this might be dangerous and that I might want to hire an uninstaller at a couple of hundred dollars. The letter with the box was threatening in tone. "If you fail to return the equipment to us within the specified time, we will charge your account an Unreturned Equipment Fee of $300." Also, "failure to return the modem and radio transmitter to Hughes, or to pay the applicable Unreturned Equipment Fee, may result in serious consequences to you, as Hughes may elect to report this incident to credit reporting agencies and to pursue any available legal remedies." Friendly company! Another protracted phone conversation with them resulted finally, after special offers of $100 and $50 uninstallation fees, and after my threatening to call the Better Business Bureau and my lawyer, with a divorce with no uninstallation fee. Most people that don't have a dogged determination not to get screwed would have given up and paid to have their equipment uninstalled when that is HughesNet's responsibility. Stay clear of dealing with this company.

(review was emailed from domain peoplepc.com)
lodged 1.5 years ago

Comments:

Review by Heh213 See Profile

  • Location: New Cuyama,Santa Barbara,CA
  • Cost Contract price not specified.
Good "Much faster than dial up in areas with otherwise no connection, Always on Connection, FAP is improving somewhat, 5Hour free zone"
Bad "FAP is hard to deal with, latency, expensive."
Overall "Better than nothing, preferable data plan compared to other Sat providers"
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(ratings above consensus)

If you come to HughesNet from a _real_ broadband connection you'll be disappointed. It's not unlimited, the caps are low, and the latency rules out many online activities including most gaming and makes web surfing sluggish in comparison.

Sat is an improvement compared to dial up, the alternative internet solution in most areas where you'd even consider it.

The FAP can be hard to deal with; you have to change your habits drastically. You have to do your best to make sure nothing automatically updates outside of the free period, and otherwise barely use your connection, at least on the lower tier of service.

Web pages might take a bit to show up, but they usually will eventually.

To be honest it's painful, but it's the best you've got.

OK some positives:

It's an always on service, mostly reliable. The connection doesn't drop out completely too frequently.

As painful as it feels going off of faster internet, it'll display a page much faster than dial up would.

The FAP is somewhat improving, making it easier to deal with.

Other Thoughts:

1Mbps plan, 200MB data Daily. (Get faster speeds while downloading usually)

The new Sat they just launched should change things up a bit, but we'll have to see once it's in operation.

UPDATE: Service has gotten even worse than ussual, and the Gen4 plans are terrible and lots of people have had trouble with them.

Exede12 is pretty decent however the caps are still low considering the speed. but it does have a free zone.

Still stuck on my HN9000 sadly.

member for 2 years, 178 visits, last login: 10 days ago
updated 1.5 years ago

Comments:

greg

@direcway.com

RIP OFF!

Anyone reading this considering getting hughes net DONT!
It only gives you 250mb to download a month but we only get a certain number kb!
It gets all up in your buisness about gaming and the costumer service
HA!
JUST DONT GET HUGHES NET!

compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter

Re: RIP OFF!

WRONG!!!!!!

Its 250mb a DAY!!!

said by greg :

Anyone reading this considering getting hughes net DONT!
It only gives you 250mb to download a month but we only get a certain number kb!
It gets all up in your buisness about gaming and the costumer service
HA!
JUST DONT GET HUGHES NET!


Tom NC

@direcway.com

RipOffNet (also called Hughesnet)

Had it 2 years it's painful. System crashes, new modems, three service visits and still can't play a game or load a page completely. I just sent a email refusing to pay my bill until this thing works even 50% of the time. I have had bills as high as $190.00. This Jokenet is just that a joke. Stay with dial-up for $14.95/mo. At least you know what your getting.

Liz888

@mycingular.net

SUCKS!!!

We had hughes net before but dish network said it was so much better now. it still sucks as before . it waste of money and time. can't even liaten to music without it buffering . loads pages so slow. FALSE ADVERTISEMENT !!! I'm so calling before 30 days are up !!!

rippedoff

@sbcglobal.net

Re: SUCKS!!!

OK, so your calling to cancel before the time is up.
I hate to tell you but here is where you'll find out about how bad your about to be screwed.
I called and they sent me all new boxes with very well written and clear instructions how to pack the equipment for return. Along with an RMA!

I carefully packed the equipment in the "very nice boxes" as instructed and called them
Soon it was picked up by the shipper and I waited for my money.
When I got the service you had to buy the equipment up front.
About ninety days later I called them and they didn't have a record of me ever being a customer much less the equipment, RMA or anything. So went through hours of phone calls to many people but finally found where the records and started waiting for my money again. About ninety days later I started all over.
After many different numbers I had finally been referred to the original number again and started through the list again. I actually had a running list of numbers they were looping me through.
This time I stayed in contact a couple of times a week instead of letting it drop for ninety days. In about two months UPS showed up at my back door.
They had the boxes of satellite equipment and dropped it off.
Yep they returned the equipment instead of the $600.00 plus they owe me.
When I contacted them they quite firmly told me they don't refund money that I have to get my money from the local dealer who installed my equipment.
I called him and he actually laughed at that idea. I searched all my paper work and found nothing regarding who refunds the money only that if I sent the equipment back in the time limits of the contract I would get a full refund.
After about a year or longer it became quiet clear there is going to be no refund.
I threw in the towel. After all to put in several thousand dollars of work for $600.00 makes no sense.
I moved the boxes to a store room. No not one of those rip off rentals! I noticed the boxes rattled when picked up and moved so I opened them.
Remember I told you I packed the equipment up nice and neat as instructed? Well it came back to me just loosley thrown in the boxes. After the screwing I decided to check things. I opened all the boxes and wrote down the serial numbers. You're going to guess the serial numbers weren't the same as I had originally aren't you?

Hey you win the qupie doll. Not one single serial number matched my records of what I sent back. The only thing I have from the whole rip off is the nice dish. I use it for free to air satellite now. It has better gain than the little eighteen dishes usually used so I get less rain fade.
I hope you get your money back but don't go spend it until you have cashed the check!
The Federal Trade Commission should get down these jerks throat and rip our their hearts.

Review by Cybercycle See Profile

  • Location: united state
  • Cost Contract price not specified.
Good "Better than nothing"
Bad "Expensive, unreliable equipment and service"
Overall "Would not use this service if there was any other choice"
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I am on the HughesNet Pro+ package (HN9000) that is very expensive for a relatively slow connection measured against a limited daily allowance as defined by their FAP policy. Tech support is horrible with respect to offshore agents that do not understand or speak English…troubleshooting is not effective as all the tier 1 agents I have encountered read scripts without any understanding of my issues, and this often leads to long hold times or hang-ups without any solutions to the problem. My equipment was installed in 2008 and is now obsolete per Hughenet. So, when I had an equipment failure, they would not offer a repair solution, but instead wanted me to upgrade to their Gen4 system! I found a source for the broken hardware and repaired it myself. I am out of contract and will switch to another provider as soon as one becomes available in my area.

member for 1.5 years, 22 visits, last login: 42 days ago
lodged 1.5 years ago

Comments:

Review by cathyrwilburn

  • Location: Oxford,Lafayette,MS
  • Cost Contract price not specified.
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I would advise against Hughes Net! The service was not connected properly to start with. When we swithced to another service we discovered this was part of why the internet didin't work most of the time. Connection Reliability is horrible. Pricing is outrageous. Customer service is the worst!

(review was emailed from domain gmail.com)
lodged 1.5 years ago

Comments:






Review by Tweakbl See Profile

  • Location: Rosedale,Gilmer,WV
  • Cost Contract price not specified.
Good "The Speed,Faster then Dialup,slower then Copper/Fiber"
Bad "Their service,you got to keep after them to get something done."
Overall "If Dial up is your only option Hughesnet is the best provider."
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*****Updated - 12/11/2012*****

Updating my Review. Not to much has changed. Hughes has moved some Support personnel to the U.S.A. which is a good thing. However they still have support over seas. (Understand to that Hughesnet is Global and employ tons of folks from MANY different countries.) Indeed some of the most Brilliant Technicians are Employed by Hughesnet.

Gen4 has been released. Which promises faster speeds. However you will not have Freetime (2am to 7am) like you would on the Older Plans.You may wanna do as much research and educate yourself, before you leap. (like with anything)
Instead Hughesnet is rolling with a 10 Gig during Daylight (Anytime) 10 Gig during Nightime (Bonusbytes) type plan. OR a 10x2=20gig type plan. (Some plans are different on Total Bucket size.15x2 or 20x2 for example)
Gen4 promises to bring faster speeds. And indeed it is faster.

Most of my problems have been addressed with Hughesnet as far as Tokens and a Download meter are concerned,which is a more recent service that they now offer.

Also of issue is Field service installers that do less then what Hughesnet wants them to do in regards to Hooking you up,Improper grounding and such.

Service department has improved a little...maybe the practice of speaking english has helped them.
I was away for about a year and basically forfeited my contract.$250 later for early termination,I am back and hooked up on the 7000's system via the Obama stimulus plan.No 9000 for me,but the 7000's seems to get it all done just as good.

Tokens are now available and are purchasable for those that FAP out (Yeah it stand for Fair Access Policy or F.A.P.) This is Mega handy.
They now have a Download manager available for the limitations of Hughesnet.
They now have a usage meter to for you to avoid the FAP.

Its still NOT DSL over landline,the limitations are still there,(Latency and Usage Limits),but it is a bit more tolerable with the proper tools and knowledge.
You CAN play World Of Warcraft on this connection but the latency is up and down alot.
You will NOT Youtube or watch your Porn (Just to put it out there) with it without problems.Not a media streaming connection by any means until 2am to 7 am for the free period.

You have to be smart and plan your downloads accordingly,as it is a shared connection,more so then a land based type of connection.

If your interested in Hughesnet. You can go over here and talk at the folks in this forum to help get you started. »community.myhughesnet.com/hughesnet/topics

Also hit up the forum here for questions and answers. »HughesNet Satellite

member for 5.7 years, 980 visits, last login: 87 days ago
updated 1.5 years ago

Comments:

j hughes

@direcway.com

terrible hughesnet service

I completely agree with the negative comments about Hughes net satellite service. I have been a customer for the past 3 yrs and my service has never been what it was advertised to be. They claim download and upload speeds that dont even come close to what they charge you for. In fact, I received a letter in the mail about a class-action lawsuit over the very same issue. I am switching to Exceed soon and I will do 4 speed tests from different providers to verify their speed. If it isn't what they claim it is, they will pack up their junk and get if off my property. Hughes net has burned me good and I am no longer a fool to claims on internet speeds. If you need customer service, good luck with that as well. You will need a translator to understand the foreign accent their technicians speak with. I not asking for the full download or upload speeds, but I will not settle for any less than 70% of what Exceed claims to offer. Whatever you do, do not get Hughes Net Satellite service for any reason. You will be much better off with dial up service because that is the speed you will probably get and the price will be far more reasonable.

Review by chuckandtamm See Profile

  • Location: Union City,Erie,PA
  • Cost Contract price not specified.
Good " the install was the only good so far............"
Bad "speeds,tech support online and phone calls..."
Overall "they must just want your money because they dont deliver the goods in any way...."
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hughesnet gen4 upgrade? i thought i was upgrading my service but boy was i wrong. i purchased the 15/2 plan. the speeds arn't even in the ball park of what they advertise. i understand they don't guarantee anything but this is ridiculas. i've called them 3 times and was on hold over an hour each time. for some reason it would'nt let me pay my bill. on phone for 1 hour 11 minutes and tech could'nt figure it out. finally i got tired and said i had to go and the idiot would'nt shut up so i hung up. i even sent a message to the f.c.c and they wrote a letter and said they don't cover satilite internet. i'm beyond mad. my download speed got to 6.99mbps a couple times and upload .49 was the highest and the speeds are all over the place. you contact hughesnet and they will blame it on your equipment,so i took my computer to my sons house and his dsl works great. is there anyone that can do something about them. what they told me before the upgrade were mostly lies. write know i want and need faster upload speed some of the problems i've had to figure out on my own my monthly charges are 99.99 plus 9.99 lease fee for total of 109.98................

member for 1.6 years, 11 visits, last login: 1.5 years ago
updated 1.5 years ago

Comments:

Review by greenneck See Profile

  • Location: Paoli,Orange,IN
  • Cost Contract price not specified.
Bad "not getting adequate service for fee"
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speeds erratic; sometimes very slow.

member for 1.5 years, 2 visits, last login: 1.5 years ago
lodged 1.5 years ago

Comments:






Review by (hidden by request)

  • Location: Woodland Park,Teller,CO
  • Cost Contract price not specified.
Bad "on the phone for two hours just to discontinue what has been horrible service all along"
Overall "They are the worst! Don't go with them!! Horrible service all the way aroung!"
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When installed, charged me 200.00 on what was supposed to be free installation, and I had already paid a local guy on contrac with them to do the work. Never got that resolved. When wanted to add additional capabilities, service man refused to do anything but string lines across the front of the house. Then again, had to pay a local guy to do it, and still got charged by Hughesnet. Then, when my husband died, even though charging it to my credit card for years, they refused to speak with me. I faxed the death certificate, then they put me on as a contact person, leaving my husband as the responsible person. Today, 6 years after my husband's death, they refused to discontinue service stating they did not have the death certificate. After 2 hours on hold, and talking with 4 people, I had to run to UPS to fax the death certificate again... AND, they can only take a fax as they do not have email capabilities for this purpose. Big time high tech organization!! Not to mention, their service is very, very slow and frequently did not work at all!!

Don't waste your money and avoid a tremendous amount of aggrivation!!

(review was emailed from domain gmail.com)
lodged 1.6 years ago

Comments:

Review by ecoalex See Profile

  • Location: San Andreas,Calaveras,CA
  • Cost Contract price not specified.
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I waited for Hughes Gen 4,then after early info from Exede,which was bad;only 5Mbs speed,7500 Gbs monthly allowance,I chose Gen4;10Mbs speed,10Gbs FAP.While comparing ,Exede was cancelled for my area.

I got the Power package,which is $62/Month.

The Hughes sales Rep said there was roll over of unused bandwidth(False) also she said Hughes would slow me down to 5Mbs if I exceeded 10Gbs in a month.With my service slowing to as low as .22 every evening,I'd love to get 5Mbs.The installer did a good job replacing my Wildblue dish with the Gen 4 dish.He was fast and knowledgeable.

I have the Hughes HT 1000 modem

Customer service in the beginning was good,as was the speeds all day,for 2+ weeks,then nite speeds slowed down.In the Hughes forum the Rep said they would look into my slow nite speed,but Customer service when called, said "heavy usage slowed service".I don't like the overly apologetic foreign customer service.Also they repeat the same rote of phrases ad nauseum,while saying yes, service is terribly slow in the evenings,it's the way it is.

Hughes did restore full FAP after a service disruption.I found this refreshing.

The "game" is to dwnload large files in the early morning before 8 Am, (bonus bytes) or before 12 Pm,when the service starts to slow down.

Once you know how to use the service , I rate it good for speed if you play the "game".

It does irk me to see Gen 4 Ads on the Tv with dial-up speeds in the evenings.due to heavy customer usage.


member for 1.6 years, 25 visits, last login: 86 days ago
lodged 1.6 years ago

Comments:

Review by sherlockohms See Profile

  • Location: Cedar Ridge,Nevada,CA
  • Cost Contract price not specified.
Bad "At least dial-up is consistent!!"
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I have had Hughsnet for a couple of years. If there were any other service available,I would run to it.

Since everything is on the net anymore We have smartphones iPads and four computers using the internet. I go through the measly 425 MEG in a couple of hours if everyone is on the net. That gives me dial-up for the next 24 hours.

Now I looked at GEN-4 for some solution. Looks good at first, but looking at the fine print, with the $100 plan, which is top of the line, you only get 450 MEG before they cut you off. Its $99 a month. I'm not even going to make a phone call for 25 more MEG for an added $29 bucks a month. I'll just get to the cut-off faster with the increased speed they offer. Please ATT, Comcast, somebody run some fiber out here and pick up between 100 and 1000 customers!!!!!!!!!

member for 1.6 years, 0 visits, last login: 1.6 years ago
lodged 1.6 years ago

Comments:

squinty01968

@sbcglobal.net

bad info

pretty sure that top plan is 40GB's not 450MB's