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HughesNet Satellite Broadband page on DSLReports
Six Month Rating

Reviews:
bullet 1086 reviews (161 good) (612 bad)
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Review by Kemper See Profile

  • Location: Eddyville,Lyon,KY
  • Cost Contract price not specified.
Good "I'm online"
Bad "No online gaming or streaming movies"
Overall "Better than nothing. "
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

I pay $60 a month, bought my equipment so I save $10 a month. Surfing is fine, Facebook, web pages I can even get on Xbox Live and download updates and download game content, but the big draw back is latency. Way to high to play games against others. It's better than nothing though and for rural households with few options it's not so bad. I would kill for real high speed Internet though.

Installation was simple and installer was very professional. Ours doesn't go out unless weather is just really bad, a normal rain doesn't bother it. Never spoken to customer service, so I guess that's a plus. I've had service for about three years now

member for 333 days, 2 visits, last login: 289 days ago
updated 333 days ago

Comments:

Freedom Yaa

@choopa.net

free from hughes!!

No need to suffer any more with hughes! I too was a hughes member for 3 years on a 9000 modem. Then bluegrass cellular built 4g lte towers around KY. They started a new fixed wireless home service and a discount for the first 3 months. GetSetGo is the name of the service. I have had it for 9 months and it is a big improvement over hughes. It shows it available in your area! I have 250 Gigs a month for $67 a month. Free your self from hughes today!!
Expand your moderator at work

Jason M1979

@direcway.com

Hughes net customer service

I got Hughes net by bundling with direct tv. I live in a small town with not a lot of internet options. When I ordered my service from direct tv they gave me Hughes nets phone number to set up an appointment. The installer showed as planed but took five hours before he got it working. The day after the installer left my internet went out. I called Hughes net only to find out they. contract the installers and told me I need to call the contractors so I tried no one answered for two days. I bought my kids tablets for Christmas by the time I got hold of the contractors it was Christmas Eve they told me it would be after Christmas I was mad they were ruining my kids Christmas. Well no one showed up that day and I called the contractors they would hear my voice and hang up by the way the contractors name is bullseye sat.by all means avoid these people they are rude and unprofessional. I also called Hughes net and direct tv and they both said to call someone else well 2 days after Christmas they finally showed up. The installer showed up sick at eight in the morning coughed all over my house he fell asleep on my couch while talking to his tech people and it took him four hours to find out it need a new power cord. Hughes net Internet is good but their customer service is terrible as well as bullseye.

kjo2_99

@verizon.net

Re: Hughes net customer service

This company has charged my account 321.00 and 360.00 ACH debit. I do not owe the company 600.00 I paid automatically every month. I finally had to cancel because this company could not meet my data needs for work. I am a hospice nurse and use the company OS to upload my nursing notes. I called the company several times I paid the most you can pay and they wanted me to by tokens for extra data. To no avail this too much time for my deadlines and finally had to pay my final bill and cancel the account. No one told me they would be taking 621.00 out of my bank account and I did not sign a contract saying this. I have since had to get a lawyer to help me changed my bank account and cancelled my debit card. Their customer service is unfriendly and foreigners who don't care about how happy you are with you service. I tell anyone who will listen not to use this company. its disrespectful to treat people this way.

BAD SERVICE

@bankofthewest.com

Re: Hughes net customer service

I am experience the same issues.

The service did not perform as stated, continually dropping. Lost stock trades with losses of over $47,000. Canceled service for non performance and they are trying to charge my credit card for cancellation. Three way conference call where they said no charge to credit card company on December 10th for which credit card company has records and Hughes does not have record, nor records of any of the other calls placed.

Sounds like I just need to cancel that credit card.

Talking with a bunch of jerks from the Philippines the last one said his name was Lyndon Johnson...

I will pull a D & B on the headquarters in Maryland and go for it.

They have pissed me off and taken so much of my time that I don't care what I spend going after these jerks, going to be a bit sporty.

SERVICE IS AWFUL. CONTINUALLY DROPPING. LOST NUMEROUS STOCK TRADES.

winterblues

@direcpc.com

Re: Hughes net customer service

I have hughes right now and I am going to cancel my service. I cannot watch TV with my Roku device because the signal continually drops out every minute of the program. They told me first I needed the gen4 upgrade, but then stated that is what I already have. Then it was my modem had to reset on Jan 2nd and until then I would not be able to watch TV. Now. it is the same issue, and this is only Jan 5th. They tried to charge me for a service call that I did not schedule stating the tech sat at my residence all morning and I was a no show. Well I was at work and knew nothing about this service call. I am reporting them to the State attorney Generals office for misleading customers with bogus service offers. I suggest everyone do the same. Possible class action suit...

HughesAgent

@InterCable.net
Please don't sign up for hughesnet i'm an agent for CS and is the worst service i've ever seen, the sales department tells you how the service is going to be and is not like that they also add extra services on your bill without your permission, so that's why your bill is more than you were told. If you don't have another option than hughesnet please verify what you're getting because it's never going to be like it's supposed to.
Expand your moderator at work

MR

@comcast.net

Please listen or you will regret!

If you don't listen you will feel sorry, under no circumstances get a Hughes Net, you will regret it they are a bunch of liars and crooks.

Review by genlee See Profile

  • Location: 54631-0008
  • Cost Contract price not specified.
Overall "Don't do it you will regret it"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

I haven't been with HughesNet very long 1 month and 13 days and it has cost me over over 200.00 the 1st month was only 54.07 and the next 13 days cost me 125.00 and I cancelled it today and now they said that I will still owe them an additional 48.02 I only purchased 1 bonus token during this time and had to up the service plan twice within this time I did not know anything about "Data Usage" and boy did I find out fast. We stream media through different devices throughout our home and movies, music, and I have a small PC repair business that I am constantly online getting patches, software, etc. for doing my business. Well needless to say I did work on a lot of the PCs during this time they were always limiting my usage I found it easier to go to a free wi-fi business to do my business. By the way the 125.00 was for 14 days of service no bonus time or anything. Stay away from Hughes if you can.

member for 347 days, 0 visits, last login: 347 days ago
lodged 347 days ago

Comments:

Faye

@direcway.com

Hughes net sucks!

I've had it for almost two years and I can't wait until the contract is up. I had dial up before and this is just as SLOW! At 90.00 some dollars a month I call it highway robbery! My sister has internet through com cast and most of the time I have to go to her house if I need to update anything, and with hers it only takes a second or two. I live back in the sticks and at the time besides dial up this was my only option. Im sure there is something else out there now that I can get if not dial up is a lot cheaper, and it's just as fast!!

Review by irongiant See Profile

  • Location: Standish,Arenac,MI
  • Cost Contract price not specified.
Good "loosing your internet is a sign of bad weather take shelter."
Bad "its slow at night and weekends"
Overall "I wouldn't recommend it"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)



member for 348 days, 2 visits, last login: 312 days ago
updated 348 days ago

Comments:






Review by garynburk See Profile

  • Location: Powell,Delaware,OH
  • Cost Contract price not specified.
Overall "Best available of several very poor options"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

We have HughesNet Gen4 Business account, best available package. $174/month for 20GB anytime, 25 more GB between 2am and 6am
The order process was somewhat obtuse but the install went as described and worked fine

There are frequent service interruptions, often very slow speeds (~1mb/sec), infuriating boiler plate tech support.
HughesNet does offer "tokens" to buy extra capacity at a high price ($8/GB), meaning we usually must spend $64-$80 extra/month.
Until last month, buying tokens was an awful, several hour experience with telephone tech support. Their online purchase system does not work,
replying that we are not authorized to buy tokens. By telephone we must suffer through first a human robot reading a script that asks if we are
having bad weather? are we sure of that? have we rebooted? will we turn off their interface and let them do tests, etc, etc, etc. Eventually, after being switched to
2 or 3 other tech support people, we are allowed to buy the tokens and the wait.

The HughesNet service is slow, limited and unreliable. I'd advise it only as a last option.

member for 9.3 years, 5 visits, last login: 352 days ago
updated 352 days ago

Comments:

Review by bkaub007 See Profile

  • Location: Ottawa,Franklin,KS
  • Cost Contract price not specified.
Good "Its internet...i guess?"
Bad "Horribly slow, ridiculous ping (1000), insulting data limits"
Overall "Wish there was another option..."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

We have one of the best possible home internet packages, which is about $80 per month. NOT the newer "Gen4" junk. Installation went fine. Tech support is iffy at times.

We have had hughesnet for about 6 years, and before this year we have tolerated it. Now that more people are living in my household, there is a much greater need for internet access, and Hughesnet cannot keep up. You can watch videos, up until you exceed the FAP anyway. But download speed is ridiculously slow, 96% of other connections in the US are faster than Hughesnet. Granted, that we do not have one of the newer Hughesnet plans, which just sacrifice data allowance for speed.

I wish there was another option for us, even if it is only marginally better. We have looked at Millenicom, Broadbandq, and other options, but these are either overpriced or have ignorant data allowances. If anyone happens to have any other ideas, please feel free to comment. But it really appears that there isn't really a decent rural internet option for us.

member for 354 days, 0 visits, last login: 354 days ago
lodged 354 days ago

Comments:

oldman

@162.72.184.x

Try Wildblue

I had Hughes Net for 5 years and was really frustrated with the speeds and the daily data allowance. If I wanted to download an update for a game or my ps3 I would run out of my daily data allowance before the update could finish.
I checked out Wildblue and they have no daily data allowance. They have a monthly data allowance of up to 25 GB. They are much faster than Hughes Net and their customer service has been very good so far. I have been with them for 2 years now and am satisfied. The only thing that I wish they had was a plan with unlimited data for online gaming.

vic226

@direcway.com

Re: Try Wildblue

hi their so we have hughes net and are data goes very slow every day we got tokens but they dont seen to work . is this wildblue really work .

Review by Bravo10 See Profile

  • Location: La Joya,Socorro,NM
  • Cost Contract price not specified.
Good "If all else Fails!"
Bad "Everything ~ The WORST!"
Overall "Don't believe a word they say!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)

I've been reading all the Horror stories about HughsNet, and all I have to say is I've been with them when they were called DirecPC. That's when we had a one way Sat. connection for (I think Upload) and Landline for (I think Download).
I Beta tested both Software and Hardware, and for that I got all equiptment free. I think this was close to 18 years ago, and now that I am one of there customers and no sign of DSL or Cable in the near future, me and my ole DW6000 will just hang out until it burns up! I refuse to upgrade and dealing with unprofessional people in all departments of there service oft times makes me want to back to Dial UP!

I live on the High Mesa of New Mexico and while the wondrous views off sets my issues with Hughes. I wonder why no one has ever called the FCC about how HughesNet does business? I read last month that the FCC just jumped on ComCast for ramping back speeds, and they had to pay fines and fix the issue....(please correct that if I'm wrong!)

So can't the FCC jump in here, if enough people complain, or am I just hanging on a greasy rope.
If someone out there can shed some light on this, hay jump on in...

So I remain in a what we refer to out here as the BLACK HOLE... no DSL, no Cable, no Wi Fi, only Satellite!
So in closing the old saying holds true... "Buyer Beware!"

EDIT:
OK! Now it's 2013 (10 years Later) and I finally was able to get wireless and leave Hughes Net were it belongs, in the trash. And that my friends was a true task as they attempted continued Charges on my Auto Pay. Soooo, not wanting to get anymore stressed out then I was, I just called my CC Company and told them I disputed the charges and to stop all payments to this company, and the reason for it. They did better then that, not only had all charges stopped but they got back my monies taken buy this dead beat company took!

So folks stay away from this Company, if you can't get highspeed or Broadband just be patient and never stop looking for it in your area, keep checking the small Ma & Pa ISP's that are springing up! It's not worth dealing with HughesNet who have raked up Billions of dollars on the backs of the rural consumer!

And by the way, since I owned all the eqiptment, I may try and sell it, or if I can't, I think I'll make the Dish into a Bird Bath..... HA!

KEEP THE FAITH


member for 11 years, 113 visits, last login: 127 days ago
updated 1 year ago

Comments:

diablo1892
R.I.P. Donald Lee Wise

join:2011-04-21
Friendly, WV
kudos:1
Reviews:
·Frontier Communi..
·HughesNet Satell..

You know..

.. I bet you that your DW6000 never DID go bad. Before we had to get rid of our HN7000 we experienced lots of horrid speeds and the modem was even making electrical sounds (this was all in the time when Gen4 went into play) and so we thought it was our modem so we bought an entire new modem (HN7000) and did that cure the problems? no but the electrical sounds went away. There was absolutely nothing wrong with the dish itself, signal, cable or anything else.

If we could dump hughesnet we would do it today. Been with hughes now for just about 8 years and what can i say its been not so much a pleasure doing business with stinky old hugesnet.. Their stuff like CS and service is getting worse by the way. I hope the rot in h*** when we finally get rid of them, they have a big bunch of unhappy customers.
--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired switch/ wireless D-Link router with password

Support only the gaming company's that matter the most, pay for something that actually is worth buying or has a good reason for how much it's worth.

anitabsmith

@direcpc.com

Huges net customer service

I have been trying for nearly a month to get the folks to fix certain portals in websites that won't load. I have to have these nasty people because of school.I have called and called and still the problem persists. This is effecting my grades dearly and I am on the verge of getting a lawyer to get out of the contract and find something else. I pay out the nose for something that is slow and unreliable. These people need to be shut down. I am on very unhappy customer.

stupidhughes

@spcsdns.net

hughes suxxxxxx

I dumped hughesnet to the curb and Got virgin mobile hotspot. Very pleased and cheaper. At&t and Verizon has a hotspot to. If you have service with a cell phone at your house than these hotspots will work.

Janine

@direcway.com

Re: hughes suxxxxxx

I have had a portable Verizon modem for about 7 years, getting it is the best thing I ever did. I have internet where ever I go. The modem is about the size of a large lighter...I don't smoke, but I couldn't think of anything else to describe the size...maybe a little bigger than one of my son's hot wheel cars. It plugs into the usb port and you have internet. 5 Gigs for about $59, then $10 for each additional gig. We had hughesnet installed last year when my daughter moved back home...the only good thing about hughes is that they seem to be a little more merciful when it comes to extra usage...they are slower. Today I'm online using the modem to see why hughesnet suddenly stopped working. I thought it would be faster to see if anyone else has posted a hugesnet internet failure, than to call them myself and get the usual "I don't know how to do my job" type of responses. I agree with everyone else...don't go with hughesnet.

dw

@direcpc.com
Sorry to be uneducated...can you explain what a hotspot is? I am rural America. My only option for internet is satellite or dialup if it's even available. thanks

Installer

@rr.com

Re: Huges net customer service

you need a new modem. They wont admit it, but for one reason or another modems will not access certain ISP's. Most common with AOL.
erico2002006

join:2013-11-22
United State

Terribly Bad Service

I am on this right now....and it really suck right now..............

glynndtcw

@direcpc.com

Hughesnet a waist of good money

Got hughesnet last month , the meter to keep track of usage would not download and work properly..
It showed it was great until I over used then quit while the meter showed full green.. Total bill after taxes 108.00 + and you get very little for that . It's a corporate greed machine ripping off rural people
A lot of money for very limited usage time and signal into home seems to come in waves. Hughesnet is a ripoff plain and simple !

Ripped off

@direcway.com

Re: Hughesnet a waist of good money

i forced to use it couple years but i got 3G / AT&T and for the first time i am able to view YouTube. Hughes couldn't handle it!!!

Review by vor See Profile

  • Location: Livermore,Larimer,CO
  • Cost Contract price not specified.
Good "High bandwidth"
Bad "High latency"
Overall "Surprisingly good connection for a last resort technology"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings above consensus)

Some background:

I recently moved into a new house in the mountains and Centurylink said I could get a 3Mbit connection to the house. I write software from home so, an internet connection is literally a prerequisite to any home purchase. I double checked the Centurylink website several times with my new address, verified that the neighbors were using Centurylink (could visibly see the modems in neighboring houses as I was house shopping) and ordered the service. The technician came out and said I was a bit too far away to get ADSL. Apart from being furious, I was also in desperate need of an internet connection so, was even willing to shell out the money for a full T1 line. The Centurylink technician came out and said they didn't have the facilities to install a T1 line. I don't get 3G service at my house but I could kind of limp along with GPRS after buying a cell phone booster but it wasn't something you could use on a daily basis. So, regardless of all the really terrible reviews, I had to either try HughesNet or sell the house I just bought since I can't work without an internet connection. Here is my experience after a couple weeks of usage:

The Good:

- I signed up for the GEN4 15Mbit/2Mbit, 20G/20G a month service. The few times I've checked speedtest.net, I've consistently gotten 15Mbit down and a little under 1Mbit up. Downloading from decent mirrors confirms the speedtest.net results.

- It's almost always sunny where I live but, I expected the connection to be terrible in bad weather. To my surprise, that hasn't been the case so far. As I'm writing this, there has been a very dense fog outside all day with occasional blowing mist/ice. Connection has been fine and last week we got 6 inches of snow and I didn't notice any issues. It's possible that I just haven't experienced the kind of weather that really irritates the connection yet but, so far the connection is a lot more stable than I was anticipating.

- Installation was quick and painless. I ordered the service online on a Thursday and selected an installation time for that Saturday since that was the earliest they were offering. Having read a lot of these posts, I didn't expect to hear from anyone anytime soon. To my surprise, I got a call a few hours later and they asked if they could install in the morning since they already had a guy coming out this way. They showed up in the morning and everything went fine.

The Bad:

- High latency. I get about 600ms pings but, that's about what I expected so, no real surprise or complaints. 600ms is pretty terrible but, I knew that's what I was getting into when signing up for the service. Some observations about the latency:

- One thing I hadn't anticipated is that things like SSH do not do local echo so, interactive keystroke latency is so high as to be almost unusable. A lot of this can be mitigated by using MOSH instead of straight SSH so, total disaster was averted.

- The latency for web browsing is actually much better than I expected. It feels like using a decent bandwidth connection with no DNS caching and a slow DNS server. What I mean by that is that it takes a bit for a webpage to "spin up" but, once it starts loading, it's as fast as your average ADSL/Cable connection for the kind of web content I consume. Having said that, sometimes the latency can cause things to timeout. Nothing critical that I use has had an issue but, on occasion, clicking a link will just sit and spin. Obviously this happens on non-satellite connections as well but, it's slightly more frequent on satellite. So far it isn't nowhere near internet breaking but, it's definitely something to be aware of.

- I have also tried to use the connection for UMA (wifi-calling) on my cell phone. That's almost tolerable but, you really notice the latency when you try to interject during a natural pause only to find yourself talking over someone. If you are spending a lot of time on the phone, it would be infuriating and unusable. For occasional use, it may or may not be tolerable.

- Low usage caps. This terrified me about the connection but, with the highest tier plan, I'm finding it to be acceptable so far. I don't stream video or need to download large files during the day so, the caps haven't been an issue so far. I have a feeling that a lot of people would struggle with the usage caps at any tier below the highest one. More about this below.

- High price. The highest tier pricing is higher than any connection I've ever paid for. Considering the connection is also higher latency and lower bandwidth than any connection I've had in the last 5 years, I find the price very irritating. However, this is a last resort kind of connection so, it's not surprising that they can charge a premium price for a fairly mediocre connection. If you are looking at satellite, your other option is likely dialup and they know that.

- Carrier Grade NAT. I didn't realize this when I signed up but, even on a business plan, you cannot get a publicly visible IPv4 address. There are ways around this if you have some tech-savvy (reverse SSH tunnel port forwards to a publicly visible machine work fine) but, if you use any kind of device in your home that you check via an internet connection outside your home, it's likely not going to work without some pretty heavy handed workarounds. This is definitely something people should be aware of before signing up for the service. I don't recall seeing it anywhere on the HughesNet pages (though, I could be mistaken).

Conclusions/Tips:

- For this type of connection, you NEED to run an ad blocker, a flash blocker and something like ghostery (or NoScript if you can bear it). There are two reasons for this (beyond the normal reasons to run these things): 1) It will dramatically reduce your data usage. A very large number of websites have far more ads/junk on them than content and, since ads/junk are usually images/videos, they quickly eat into your data cap. 2) On a high latency connection, it should greatly increase webpage loading since you aren't sending out dozens of extra DNS requests and otherwise waiting for all the non-essential page elements to load.

- If you have any Windows machines in the house, you need to make sure they aren't infected with any sort of virus that is eating away at your usage caps. I suspect a number of complaints about bumping up against data usage caps for no real reason are caused by ads/flash and viruses.

- Any device that automatically updates itself from the internet needs to be set to do so during the bonus hours. Even better, if you have a bunch of Linux boxes in the house, setup a full repo mirror on a laptop on a non-usage capped connection and set all the boxes to update from that laptop. Update the repo on the laptop whenever it's connected to a non-capped connection.

- Any device that doesn't need to be connected to the internet should be disconnected from the internet/turned off until it needs the internet. Do not trust any device to not eat up your usage cap for no good reason. That includes phones, tablets, idle computers and anything with an ethernet cable plugged into it (AVR, BluRay player, etc).

- Streaming video is going to kill your usage caps very quickly even at the highest tier. Occasional funny cat videos on YouTube isn't the end of the world but, Netflix streaming is probably right out. I would probably recommend dropping your Netflix streaming package and instead pickup one of their DVD/BluRay packages. The amount of money you will save on not buying HughesNet tokens should allow you to sign up for higher disc count DVD/BluRay package.

- Since the installers are independent and not affiliated with HughesNet, I would imagine you can get one that is anywhere between "Drunk Guy with a Compass" and a real professional installer. I wonder if my good luck (so far) isn't largely due to having a competent installer.

- I have not had to deal with technical support so far but, based on the reports on this website, it's not something I'm looking forward to.

- If you have your expectations set appropriately, this is actually not a bad connection. In fact, it's significantly better than I thought it would be. If your internet usage patterns don't fit with a high latency, low usage cap type of connection, you should be prepared to either change your habits or spend a lot on tokens.

member for 1 year, 1 visits, last login: 1 year ago
lodged 1 year ago

Comments:
chris92

join:2008-09-20
Coal Valley, IL
Reviews:
·Clear Wireless
·Sprint Mobile Br..
·Mediacom

Great Review!

Good to know about the public IPv4 addresses, and 600ms ping (I thought they were more in the 2000ms range).

Do you know where your internet traffic goes out of? i.e.: my Sprint card usually routes through Kansas City or Chicago, and my Clearwire Card routes through Denver to get out to the internet.

I have a house in the same situation: on the National Broadband Map, it says I can get internet from AT&T, Frontier (right on the border between them), and Mediacom, but none of them will service the address! Right now, I've got a Sprint 3G card limping on ~1.5Mbit.
vor

join:2013-10-28
Reviews:
·HughesNet Satell..

Re: Great Review!

I haven't done a traceroute to get exact details but, generally speedtest.net has me out of Kansas City. Early today it had me out of somewhere in Florida though. I haven't looked into it but, it wouldn't surprise me if they have multiple downlink sites and things route based on traffic or even weather.

xzanthan

@spcsdns.net

Giving up

All they want to do is limit us people and rob us in the country. I even had one person from C_m_ast tell me to MOVE??? I think if ATT etc are not willing to expand they should have to sell.

The FCC only looks out for the big guys so we are left to scramble and be robed......

Marshall

@205.197.253.x

Hughs

After 5 1/2 years of frustration with Hughs service and equipment, after signing up for the faster (BS) Gen 4 technology, which did not speed anything up, they are charging us $230 for discontinuation of service, because I have 11 months left on my 2 year GEN 4 CRAP service....., I am so happy I now have another option!

Review by brightbreeze See Profile

  • Location: Cascade,Cascade,MT
  • Cost Contract price not specified.
Good "Sales pitch was good. The sales rep was untruthful though. "
Bad "System is super slow. Does not support equipment I had in place, and HughesNet contract is a lock. Customer service guy was a JA"
Overall "Fortunately, I lost my Verizon service and gained AT&T 4G. In a year I will ditch HughesNet when contract expires. "
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

I don't have a lot of options where I live. Prior to having Hughs Net, I had Wild Blue service which was better. Wild Blue at least supported my Verizon booster equipment for telephone. The HughesNet representative convinced me that his system would be much better. What he had told me about was the Gen4 System that was not yet in place when I had my HughsNet system installed. He told me that it would be a free upgrade as of January 1, 2013. My system was installed November 2012. When January 1st of 2013 rolled around, I contacted HughesNet and they told me it was not a free upgrade. Unfortunately I was locked into a two-year contract already. When I asked about getting the upgrade they told me it would start a new contract period. When I explained that their representative told me that the Gen4 upgrade was supposed to be free, they told me they were sorry but it was not free. So the only option I would have would be to pay more money, and get the upgrade. Having already been lied to, I was not willing to do that. So I am just paying my monthly bill, until November 2014. Customer service with HughesNet has not been good. Fortunately for me, there was a big fallout between Verizon wireless and AT&T - something regarding bandwidth use. At any rate, Verizon was no longer able to use AT&T towers. I had Verizon wireless, but was forced to switch to AT&T. Verizon was great about letting my contract go since they could no longer provide service where I live - unlike HughesNet customer service. Now I have 4G! The 4G works at least three times better possibly four times better than my HughesNet system. So in November 2014 I will go all the way with AT&T 4G. I was just fortunate to have had AT&T move into the neighborhood. HughesNet customer service is very poor and I won't even contact them again until my contract expires so I can cancel my (lack of) service with them. The customer service representative was not friendly at all. I used to work for Hughes aircraft Corporation in California, things must have been very different back in those days. All I can say is that HughesNet should be full of shame. It's a huge waste of money.

member for 1 year, 0 visits, last login: 1 year ago
updated 1 year ago

Comments:

gmolony

@bellsouth.net

Same Experience

Unfortunately, I had the same experience. We live in a very rural area and at the time it was all we could get. Your comments about customer service and the contract were right on. Very expensive for what you get. We finally got dsl (very slow .5mbs but at least it is unlimited). When I first signed up I bought the equipment from HughesNet and understood I could get a refund when I left and turned it in. Not True. I ended up buying out the contract and throwing the equipment in the woods. It is an absolute last resort!

Review by yolarry See Profile

  • Location: Creston,Wirt,WV
  • Cost Contract price not specified.
Good "a little bit better than dial up."
Bad "Bad Pings, FAP, Crappy Tech Support!"
Overall "Get it only if you have to!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

My Other Reviews

·Frontier Communi..
If you ever thinking about getting Hughesnet then please remember my rules!

- Rule #1 ITS NOT A HOT ROD!!!!
- No games due to bad pings (maybe facebook games like farmville and Mifia Wars)
- No VOIP (Trust me. I already tried Skype)
- No youtube/netflix until 2am to 7am
- Don't download Heavy files until 2am to 7am

- Limit will always be here during the day restores about 20MB an hour
- Always turn off/manual Windows Update
- Shut off software updates the best you can! (Anti-virus update is alright)
- YOU CAN restore your internet once a month if you FAP (Fair Access Policy)
- Install Hughesnet Status Meter or hnfapalert so you don't have to worry about going over the limit.

If you remember this and use the tools that HughesNet provides, you should be fine but if you a internet hog like me and needs all the bandwidth that you can get then hughesnet is not for you. I suggest you to call any other ISP then HughesNet/Wild Blue see you can get some decent speeds...if you cant get anything else well then learn how to lightly use the internet then just go for it.

I be waiting for something else better like DSL. once I get it, I'm gone!

Update 9.18.2011 after six years I got my Hughesnet repair.. I was really hoping it could hold out until I get DSL. Nope. Thanks to Hughesnet Excutive Customer Support Vu Lee. He was very friendly and give me a proper tech guy that can I understand his speaking. a local repair man came and replace my transmitter and die 2 months. So I called Vu Lee again and they send out another different tech and watch him open transmit brand new out of the box. So 2nd times a charm and they just upgrade speeds to all HN7000S which means I can FAP in 16 mins. Well done Hughesnet well done!

But at least its loaded pages better then I had for 6 years

Update 4.2.2013 Got a power outage and lost my HN7000S config. Just to remind you that installer setup page on DOES NOT WORK with windows 8 with IE10. Lucky I have a windows xp pro laptop with IE6 laying around in case problems like this. Just save a tech from coming out and fix it and charge $125 over that bullcrap.. I counting down the days. I just saw frontier with bunch of trucks and state road cleaning off the phone poles. I ask frontier tech whats going on he said watch for DSL sign pop up near this box soon. He also note fiber optic lines FINALLY! Good bye hughesnet.

Update 4.4.2013 Hughesnet did not cancel my tech visit but it seems they were trying to pull a Gen4 upgrade on me. I decline them and told them I about ready to ditch it. I talk to another frontier tech he said it might happen less then a month. I will update this again.

Update 4.12.2013 So I got a letter in the mail about this frontier broadband. So I thought why not call up and ask them about few questions like "If go with this.. Will I be able to get switch to DSL without locking me into this with some crazy contract to Hughesnet again" So the answer was yes they will switch me when DSL gets here. so I call in Hughesnet and tell them I no longer need their services anymore. 3 days later a "frontier tech" yes a actual frontier person and not some random installer. Anyway he took my HN7000S and dish out and place Hughesnet HT1000 modem and a frontier logo dish. lol. he only needed to use 1 coax cable so I told him just leave the other one because you never know if this one fails. I can switch it around. before he go I ask him if I need to sign a paper or anything and he said no.

Hughesnet Gen4 is not so bad... Frontier tech support is not so bad either. I not sure if anybody bonus bytes different because mine says on the modem 2am to 11AM. I not sure if this a glitch or Frontier forgot to update the page or something..

Update 6.24.2013 I am starting regret upgrading to Gen4. Hughesnet keeps changing the fap system around and also had 2 long outages to the point where I just say screw up and go to bed. So far I haven't been FAP but near close to it. I miss the old Legacy FAP system. I don't really see the point of having all this much speend now since they change the bonus bytes to limited.

Update 10.1.2013 Finally got a phone call today. Friday I be getting DSL

Update 10.6.2013 I am now totally out of Hughesnet for good!

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member for 6.9 years, 946 visits, last login: 9 days ago
updated 1.1 years ago

Comments:

yolarry

join:2007-12-29
Creston, WV

Redone the review

I just updated the review. I waiting for dsl to come
NYGiants

join:2012-08-31
united state

Get Verizon Wireless instead

Read my review and get from crap.net (what you call Hughes.net ) now.

You'll be happy

»Review of Verizon BroadbandAccess by NYGiants

yolarry

join:2007-12-29
Creston, WV

Verizon Wireless

I dont even have cell service. so useless to me..

scottymead

join:2007-07-29
Post Falls, ID

I like HughesNet

I dont HAVE to have the service, I choose to, I wont deal with Time Warner or Frontier which is the two other services in my area, I actually don't have any issues with Satellite internet.

yolarry

join:2007-12-29
Creston, WV
Reviews:
·Frontier Communi..
·HughesNet Satell..

Re: I like HughesNet

said by scottymead:

I dont HAVE to have the service, I choose to, I wont deal with Time Warner or Frontier which is the two other services in my area, I actually don't have any issues with Satellite internet.

._.
Not sure if trolling.. I guess you don't care about pings.
--
HN7000S 5.8.0.82 - 99 West 1370 MHz - .74m Dish - 1.5mbps down 196kbps up with 375MB CAP - installed October 2007 - Repair September 20011 - Linksys N3000 DD-WRT & WRT54G DD-WRT at neighbors house

yolarry

join:2007-12-29
Creston, WV
oops double post. stupid hughesnet.

Mods delete this reply? thanks.

scottymead

join:2007-07-29
Post Falls, ID
Reviews:
·Time Warner Cable
·HughesNet Satell..

Re: I like HughesNet

It just works for me with no issues, pings are not a concern, I dont watch videos, play games, etc. I use the internet to keep in touch with family, share pictures of the family with distant family, email, pay bills, etc Thats pretty much it so no pings are not a concern
azelectron
Premium
join:2007-07-28
85120

Sharing is caring

"HN7000S 5.8.0.82 - 99 West 1370 MHz - .74m Dish - 1.5mbps down 196kbps up with 375MB CAP - installed October 2007 - Repair September 20011 - Linksys N3000 DD-WRT & WRT54G DD-WRT at neighbors house"

I wouldn't be too picky if you're letting a neighbor siphon your bandwidth too.

yolarry

join:2007-12-29
Creston, WV
Reviews:
·Frontier Communi..
·HughesNet Satell..

Re: Sharing is caring

said by azelectron:

"HN7000S 5.8.0.82 - 99 West 1370 MHz - .74m Dish - 1.5mbps down 196kbps up with 375MB CAP - installed October 2007 - Repair September 20011 - Linksys N3000 DD-WRT & WRT54G DD-WRT at neighbors house"

I wouldn't be too picky if you're letting a neighbor siphon your bandwidth too.

That was couple years ago. at the time neighbor was wanted to finish online school and sometimes her dial up connection drop out. so use my internet for backup.. you should check out my updated sig now...
--
Frontier HT1000 - Linksys E3000 DD-WRT

solveforce
solveforce
Premium
join:2007-03-08
Yorba Linda, CA

How about the new Gen4 Satellite Connection by HughesNet?

Has anyone else tried the new Gen4 Satellite connection by HughesNet besides "yolarry"? If so, how is it compared to the prior generation satellite? Is there a big difference? Your answers are truly appreciated!

--
»www.SolveForce.com has the Telecom Bits

yolarry

join:2007-12-29
Creston, WV
Reviews:
·Frontier Communi..
·HughesNet Satell..

Re: How about the new Gen4 Satellite Connection by HughesNet?

said by solveforce:

Has anyone else tried the new Gen4 Satellite connection by HughesNet besides "yolarry"? If so, how is it compared to the prior generation satellite? Is there a big difference? Your answers are truly appreciated!

I am now using Frontier broadband.. It uses Gen4. The speeds great but the caps and ping will always be the major problem. Unlimited time on my end 2am to 11am unlike the old HN7000S 2am to 7am
--
Frontier HT1000 - Linksys E3000 DD-WRT

NutellaDaddy

@direcway.com

It sucks too much

My hughe snet only reaches 300 kbps and during the day it goes down to 2.5 kbps.

Review by wreeve See Profile

  • Location: Anchorage,Anchorage,AK
  • Cost Contract price not specified.
Good "Works in a remote area and was my only real choice"
Bad "Very slow upload speed and latency is really horrible"
Overall "This service is okay but don't expect it to work like your suburban broadband."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)

As far as I know HughesNet was my only choice near Kasilof, Alaska. The local telephone company couldn't care less about DSL subscribers out here, although they do provide landline telephone service, so I went with the HughesNet. I was pretty confused by the process they use to sign up for the service. They use a contractor who never would answer the phone. I finally got ahold of them by email but even then replies to my inquiries always took several days. Finally, I was able to make an appointment and the installer showed up within the scheduled time window and got his work done without any problems. The service has been reliably slow and the latency is really bad. Upload speed tests don't provide real results because of compression. I see frequent DNS Errors and often have to click on a link twice because of the DNS Error. The hardware supplied by HughesNet has been reliable and I have had no problems with that part. And their automated billing system has worked well.

member for 9.5 years, 6 visits, last login: 1.2 years ago
lodged 1.2 years ago

Comments:

Ann1

@direcway.com

HUGHES NET

Unfortunately I have had to use this company for years...They are horrific....Over priced and very poor customer service. They lie through their teeth. I have called FIVE times trying to cancel my account with them.....They refuse to put me through to the correct department.....DO NOT USE THIS COMPANY unless you like being jacked around.....and lied to and like to speak to people in India who cannot speak English...ugh ugh ugh

Kathleen

@egyptian.net

HughesNet is HORRIBLE

I had HughesNet installed in October 2012 and NEVER got the service I was promised. My connection was a lot like dial up. Really that is what they call high speed internet.?. None of my paperwork says that there is a 16 month contract that comes with the service. I never signed any paperwork with the company, and was under contract they said.
I call them in Feb or March 2013 and tell them I wanna cancel, it will cost $240. Ok I didn't have the money then. So I wait a few months and call them back in June (still paying for a service I am not receiving) to cancel and they tell me that before I cancel on a contract (I never signed) they wanted to get the chance to trouble shoot. Okay, if that's what makes you happy go for it. They proceed to check my service and tell me that the problem isn't with their system.... It's my brand new router. Ya I think not. I told them that I wanted to cancel anyway because it wasn't working. The cancellation fee is now $360! I ask them why its a growing termination fee.?. They tell me it isn't a growing fee that the person back then told me it was like $400 to cancel. After arguing with them for 4 hours I finally give up on the hopeless company, and cancel it anyway before my fee grew any higher. They then wanted to charge me a $100 fee to come take the thing off my roof that I didn't tell them to put there. I had a post in my yard for it but they decided to put it on my roof instead. I refused to pay that fee and they decided to waiver it. For the de-install I put my fiance on the account as a SECONDARY number to call when they were going to come out and take their stuff down because I couldn't be home. NOW its Aug 2013 and I am still fighting with the company because they put the entire account under his name. He was just for the de-install.
I couldn't even give this company 1 star. They are terrible. Everyone I talk to that has ever come in contact with the company says they do not get the service they were promised.
gunnerlincol

join:2013-07-31
Zionsville, PA

Re: HughesNet is HORRIBLE

1000% agreed. Hughesnet is complete BS. The owner should be thrown in prison!

LewisJohn

@direcway.com

HughesNet service

Have had the service about 4 months. No other options available at this time in the area. Gen4 promises 5 Mbps download and 1 Mbps upload, my experience averages about .7 Mbps and about .3 Mbps upload. Have run numerous tests, at different times, with different speed services with similar results. When I push that thru my wireless router, which is fairly new and quite fast, speeds are even worse. Their price is reasonable but overall their service is deplorable.