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 Review by Road Runner 
member for 9.1 years, 475 visits, last login: 6 days ago
updated 160 days ago
 Morrilton,Conway,AR
 Contract price not specified.  "It beats Dial-Up." "Having to reboot the Modem often. Tech Support is worthless." "If any other Broadband was available in my area, I would dump Hughes in a heartbeat."
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There are no other options in my area for Broadband or I would jump on it.
I've got the basic package at $60.00 a month.
Ordering the equipment was flawless, but the installer didn't ground the dish right. Found this out a couple of years later when I had another installer to come out to realign the dish. He fixed the ground then.
My first equipment was the DW4000 in 2003. Since then I have upgraded Modems 3 times and currently have the HN7000S Modem.
The good experiences is that it beats Dial-Up. The bad is Tech Support is worthless.
Update:
As of 12/8/12 I had Wildblue/Exede installed and dumped Hughesnet.
Hughesnet had gotten almost unusable during the day light hours and it was this way for the last 6 to 8 Months I had it. About the only time I could get anything done on the Internet was late at night when most people were in bed.
After I've had Exede for a while I'll give a review of it, but so far I'm very happy with it.
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Review by cathyrwilburn
(review was emailed from domain gmail.com)
lodged 160 days ago
- Oxford,Lafayette,MS
- Contract price not specified.
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I would advise against Hughes Net! The service was not connected properly to start with. When we swithced to another service we discovered this was part of why the internet didin't work most of the time. Connection Reliability is horrible. Pricing is outrageous. Customer service is the worst!
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 Review by Tweakbl
member for 4.6 years, 950 visits, last login: 19 days ago
updated 161 days ago
- Rosedale,Gilmer,WV
- Contract price not specified.
- "The Speed,Faster then Dialup,slower then Copper/Fiber"
- "Their service,you got to keep after them to get something done."
- "If Dial up is your only option Hughesnet is the best provider."
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*****Updated - 12/11/2012*****
Updating my Review. Not to much has changed. Hughes has moved some Support personnel to the U.S.A. which is a good thing. However they still have support over seas. (Understand to that Hughesnet is Global and employ tons of folks from MANY different countries.) Indeed some of the most Brilliant Technicians are Employed by Hughesnet.
Gen4 has been released. Which promises faster speeds. However you will not have Freetime (2am to 7am) like you would on the Older Plans.You may wanna do as much research and educate yourself, before you leap. (like with anything)
Instead Hughesnet is rolling with a 10 Gig during Daylight (Anytime) 10 Gig during Nightime (Bonusbytes) type plan. OR a 10x2=20gig type plan. (Some plans are different on Total Bucket size.15x2 or 20x2 for example)
Gen4 promises to bring faster speeds. And indeed it is faster.
Most of my problems have been addressed with Hughesnet as far as Tokens and a Download meter are concerned,which is a more recent service that they now offer.
Also of issue is Field service installers that do less then what Hughesnet wants them to do in regards to Hooking you up,Improper grounding and such.
Service department has improved a little...maybe the practice of speaking english has helped them.
I was away for about a year and basically forfeited my contract.$250 later for early termination,I am back and hooked up on the 7000's system via the Obama stimulus plan.No 9000 for me,but the 7000's seems to get it all done just as good.
Tokens are now available and are purchasable for those that FAP out (Yeah it stand for Fair Access Policy or F.A.P.) This is Mega handy.
They now have a Download manager available for the limitations of Hughesnet.
They now have a usage meter to for you to avoid the FAP.
Its still NOT DSL over landline,the limitations are still there,(Latency and Usage Limits),but it is a bit more tolerable with the proper tools and knowledge.
You CAN play World Of Warcraft on this connection but the latency is up and down alot.
You will NOT Youtube or watch your Porn (Just to put it out there) with it without problems.Not a media streaming connection by any means until 2am to 7 am for the free period.
You have to be smart and plan your downloads accordingly,as it is a shared connection,more so then a land based type of connection.
If your interested in Hughesnet. You can go over here and talk at the folks in this forum to help get you started. »community.myhughesnet.com/hughesnet/topics
Also hit up the forum here for questions and answers. »HughesNet Satellite
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Review by chuckandtamm
member for 186 days, 11 visits, last login: 160 days ago
updated 162 days ago
- Union City,Erie,PA
- Contract price not specified.
- " the install was the only good so far............"
- "speeds,tech support online and phone calls..."
- "they must just want your money because they dont deliver the goods in any way...."
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hughesnet gen4 upgrade? i thought i was upgrading my service but boy was i wrong. i purchased the 15/2 plan. the speeds arn't even in the ball park of what they advertise. i understand they don't guarantee anything but this is ridiculas. i've called them 3 times and was on hold over an hour each time. for some reason it would'nt let me pay my bill. on phone for 1 hour 11 minutes and tech could'nt figure it out. finally i got tired and said i had to go and the idiot would'nt shut up so i hung up. i even sent a message to the f.c.c and they wrote a letter and said they don't cover satilite internet. i'm beyond mad. my download speed got to 6.99mbps a couple times and upload .49 was the highest and the speeds are all over the place. you contact hughesnet and they will blame it on your equipment,so i took my computer to my sons house and his dsl works great. is there anyone that can do something about them. what they told me before the upgrade were mostly lies. write know i want and need faster upload speed some of the problems i've had to figure out on my own my monthly charges are 99.99 plus 9.99 lease fee for total of 109.98................
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Review by greenneck
member for 167 days, 2 visits, last login: 164 days ago
lodged 164 days ago
- Paoli,Orange,IN
- Contract price not specified.
- "not getting adequate service for fee"
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speeds erratic; sometimes very slow.
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 169 days ago
- Woodland Park,Teller,CO
- Contract price not specified.
- "on the phone for two hours just to discontinue what has been horrible service all along"
- "They are the worst! Don't go with them!! Horrible service all the way aroung!"
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When installed, charged me 200.00 on what was supposed to be free installation, and I had already paid a local guy on contrac with them to do the work. Never got that resolved. When wanted to add additional capabilities, service man refused to do anything but string lines across the front of the house. Then again, had to pay a local guy to do it, and still got charged by Hughesnet. Then, when my husband died, even though charging it to my credit card for years, they refused to speak with me. I faxed the death certificate, then they put me on as a contact person, leaving my husband as the responsible person. Today, 6 years after my husband's death, they refused to discontinue service stating they did not have the death certificate. After 2 hours on hold, and talking with 4 people, I had to run to UPS to fax the death certificate again... AND, they can only take a fax as they do not have email capabilities for this purpose. Big time high tech organization!! Not to mention, their service is very, very slow and frequently did not work at all!!
Don't waste your money and avoid a tremendous amount of aggrivation!!
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Review by ecoalex
member for 170 days, 18 visits, last login: 35 days ago
lodged 170 days ago
- San Andreas,Calaveras,CA
- Contract price not specified.
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I waited for Hughes Gen 4,then after early info from Exede,which was bad;only 5Mbs speed,7500 Gbs monthly allowance,I chose Gen4;10Mbs speed,10Gbs FAP.While comparing ,Exede was cancelled for my area.
I got the Power package,which is $62/Month.
The Hughes sales Rep said there was roll over of unused bandwidth(False) also she said Hughes would slow me down to 5Mbs if I exceeded 10Gbs in a month.With my service slowing to as low as .22 every evening,I'd love to get 5Mbs.The installer did a good job replacing my Wildblue dish with the Gen 4 dish.He was fast and knowledgeable.
I have the Hughes HT 1000 modem
Customer service in the beginning was good,as was the speeds all day,for 2+ weeks,then nite speeds slowed down.In the Hughes forum the Rep said they would look into my slow nite speed,but Customer service when called, said "heavy usage slowed service".I don't like the overly apologetic foreign customer service.Also they repeat the same rote of phrases ad nauseum,while saying yes, service is terribly slow in the evenings,it's the way it is.
Hughes did restore full FAP after a service disruption.I found this refreshing.
The "game" is to dwnload large files in the early morning before 8 Am, (bonus bytes) or before 12 Pm,when the service starts to slow down.
Once you know how to use the service , I rate it good for speed if you play the "game".
It does irk me to see Gen 4 Ads on the Tv with dial-up speeds in the evenings.due to heavy customer usage.
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 Review by stanley_qaz
member for 10.1 years, 3913 visits, last login: a few hours ago
updated 179 days ago
- Gilbert,Maricopa,AZ
- Contract price not specified.
- "This is nine years out of date, ignore it."
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No longer use this service but can't delete this badly outdated review. »Site FAQ »I've switched ISPs - Can I delete my old review?
Please ignore it and look at folks that have something more current than nine years ago. Thanks.
Back in another year to change all the numbers to ten years... :-(
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 | | slow I 've found out (through so-called support, and experience) that speed depends on the useage on your beam, or channel, or whatever they call it. I get the advertised speed at 1 AM, but at peak time it has been as slow as 15K. Support said that's the way it is, sorry you thought it would be fast all the time. | |
| | | terrible company This is the worst internet service I have EVER had. If it wasn't for the fact that we live in a rural area I would immediately disconnect my service and spread the word about your shitty company. Not only did I have $72 taken out of my bank account without my authorization for a bill that I never received, When setting up this account I was NEVER told that the bill would be automatically taken out of my account each month and also was NEVER told that I wouldn't receive a bill in the mail every month. I had NO IDEA that my bill was do because I was never notified, and I never agreed to this. Also I was never told that in order to get a paper bill each month I would have to pay an additional $5 per month. I am extremely upset that you even call yourself a standup company and will do my best that everyone in my community refuses to do any kind of business with your company, I have also contacted my lawyer to see how to further pursue this issue of fraud/theft. | |
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Review by jim_p_price7
member for 7.5 years, 796 visits, last login: 10 days ago
updated 181 days ago
- Henryetta,Okmulgee,OK
- Contract price not specified.
- "You own the equipment."
- "Consumer confidence- product still needs time to mature."
- "Leaves you wanting for so much more."
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I removed this review because the service sucked. So bad, in fact, that I started my own Wireless ISP 3 years ago. Now I'm saving other folks from the pain of this horrible service.
But if you have no other choice, it's a bit better than dial up.
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Review by sherlockohms
member for 191 days, 0 visits, last login: 191 days ago
lodged 191 days ago
- Cedar Ridge,Nevada,CA
- Contract price not specified.
- "At least dial-up is consistent!!"
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I have had Hughsnet for a couple of years. If there were any other service available,I would run to it.
Since everything is on the net anymore We have smartphones iPads and four computers using the internet. I go through the measly 425 MEG in a couple of hours if everyone is on the net. That gives me dial-up for the next 24 hours.
Now I looked at GEN-4 for some solution. Looks good at first, but looking at the fine print, with the $100 plan, which is top of the line, you only get 450 MEG before they cut you off. Its $99 a month. I'm not even going to make a phone call for 25 more MEG for an added $29 bucks a month. I'll just get to the cut-off faster with the increased speed they offer. Please ATT, Comcast, somebody run some fiber out here and pick up between 100 and 1000 customers!!!!!!!!!
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| | bad info pretty sure that top plan is 40GB's not 450MB's | |
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