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 Review by Tweakbl 
UPDATED: 150 days ago
member for 1.1 years, 244 visits, last login: 2 days ago
 Rosedale,Gilmer,WV
 Contract price not specified.
 "The Speed"
 "Their service,you got to keep after them to get something done."
 "If Dial up is your only option Hughesnet is the best provider."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
My biggest complaints about Hughesnet.
1:NO SOFTWARE PROVIDED TO MONITOR UPLOAD OR DOWNLOAD AMOUNTS.
2:NO PAPER DOCUMENTATION.NO WARRANTY DOCUMENTATION.Online Documentation is out their on their site.
3:THE REBATE IS HIDDEN ON THEIR WEB PAGE SO YOU HAVE TO DIG TO FIND IT.As advertised $300 AFTER rebate ($400 before)...
4:I signed on with the HOME plan,16 hours later I FAPPED out,So I called for an upgrade to the Pro plan.They said sure no problem,3 weeks later still No PRO plan.Finally FAPPED again so I had to complain that they apparently did not want my money as they still had not upgraded me to the PRO plan.So I had to beg them to take my money?Weird.(Fapped means exceeding the Threshold Limit.)
5:People that answer the Hughes net telephone that have HEAVY NONE ENGLISH ACCENTS.I'm no biggot just hard hearing.
6:Free Installation,BS!I HAD to install my own pole, theirs was $75.00,and buy my own grounding rod they forgot to bring one..They wanted $89.00 to run wire under my trailer.I ran it myself and I'm disabled.To set the pole would have been $128.00+trenching,I had to run 100'ft of cable.It's $2.00 a ft for anything over 100'ft.My son and daughter helped me trench 45'ft 6"in deep to bury it.
Beware "Hidden" costs.
New Edit: Well its 6/29/09 NOTHING has changed.The service is terrible,the latency is not good,but thats just the Satellite Limitation and Physic's.I can depend on it to work right,as long as the weather is good and the FAP or threshold has not been reached.
All in all,Hughesnet has a slick system,its their service department that REALLY sucks.They still have no Dependable way of FAP monitoring.No software or nothing.
They do have the Usage page,but it is down or wrong most the time.EXAMPLE:I have seen missing hours and double posts on the usage page.
Followup comments: | Forums » comments on review of HughesNet Satellite Broadband |
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Review by grecio
Posted: 152 days ago
member for 152 days, 0 visits, last login: 152 days ago
Petaluma,Sonoma,CA
Contract price not specified.
"Almoste never down but at what price!"
"extremelly slow speeds, awful customer service, unsuitable for almost everything"
"Avoid at all costs"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
I have been a satellite customer for almost 7 years by now. This last week was the straw that broke the camel's back.
I have a 7000S with the ProPlus. I am lucky if I get 100 kbps. I wish!
I have been in "touch" with customer service so many times with absolutely no avail. I have been FAPped. No more.
My usage page shows traffic even when the moden is unplugged!!! The customer rep had the guts to tell me that maybe I had a virus. Maybe so but when the moden is off you tell me how can the virus do anything. BTW I do not have a virus.
Today I filed a complain with the FCC. Also I am in California and it seems that there is a class action law suit. About time!!
I am going on a business trip next week. I will plug off the modem and when I am back I will check to see if there is any traffic going on. Maybe gremlins . . .
I found out that there is EVDO coverage in my area or maybe I will get an IPhone. My wife got one and she gets more than 500 Kbps up and down.
Do not get HughesNet unless it is the absolutely totally positively lastthing you can do.
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Review by io chico
UPDATED: 156 days ago
member for 5.9 years, 552 visits, last login: 1 days ago
Chico,Butte,CA
Contract price not specified.
"Reliable, never down. Uncapped download time during the dead of night."
"Very low caps on daily usage. Slow, NOT broadband at all."
"Better than dial-up, but $59.99 monthly. Consider moving to a city to get real broadband."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
I've been paying Hughes for 5 1/2 years. My install was good, so it's very rare that the connection isn't working. Satellite is slow, but even if it was lightning fast, you are limited on how much you can use the internet during a 24 hour period. (Mine is 200MB for $59.99 monthly.) If you go over, you are penalized for 25 hours by having your connection dropped to BELOW dial-up speeds. They give you no means of monitoring how much you've used, so be careful watching videos or streaming audio. A couple of minutes is fine.
Satellite is a last resort, get anything else if you have the choice. No one using satellite would be a customer if they had any choice.
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Review by (hidden by request)
Posted: 160 days ago
(review was emailed from domain hotmail.com)
Saint Petersburg,Pinellas,FL
Contract price not specified.
"None"
"Lousy service, lousy customer service, takes unauthorized money from your credit card and you cannot get it back"
"A complete rip off and a fraudulant company with very questionable business practices"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
DO NOT buy from this company! I ordered the service believing it was faster than DSL. I still had my normal service attached and Hughes Net was considerable slower. On top of that the connection when everyone is on is extremely slow; less than dial up. I cancelled my service and it is getting worse. Even though I was well within my trial period they are trying to charge me $350.00 for "charges" associated with your account. Good luck with trying to get your money back with the multiple layers of "customer support" where none of them can do anything and they refuse to let you talk to someone who can refund your money. Go straight to your credit card company and file a fraudulent case against them. It will take awhile but you will get your money back.
Again. STAY AWAY from this company and their product. You will NOT get what you expect and they will definitely take your money, with or without permission!
Followup comments:  
msny52
@megagate.com | research If you had researched sat. based internet prior to signing up you would have realized it was not going to be faster than DSL. No one is going to recommend satellite internet when a terrestrial link is available. | |
| | oscarwilde1
join:2008-10-08 | Re: research Don't forget to file a complaint with your state Attny General's office and the FCC on your way out. | |
| | | |
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Review by Kaptklutz
UPDATED: 166 days ago
member for 6.5 years, 350 visits, last login: 14 days ago
Forest Ranch,Butte,CA
$59 per month (12 month contract)
 about 22 days
"Better than dial-up"
"Iffy connection reliability and the dreaded FAP lurking in the background"
"Rural bliss...We can can have our broadband and live in the mountains too!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
Basic Direcway 2 way Satellite package
Recent upgrade from 1 way system
Install was confusing for the tech, too many trees, but in the end we succeeded.
Dynamic IP for now. May change as our needs grow.
Followup comments: | Forums » comments on review of HughesNet Satellite Broadband |
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Review by Dirke
Posted: 166 days ago
member for 166 days, 3 visits, last login: 95 days ago
Centralia,Boone,MO
Contract price not specified.
"It's internet, and you can do things on it."
"It is horrible, almost doesn't even work..."
"If you can get DSL, or maybe even dial-up, then don't get this"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
This is an internet provider who does it's job, but does it poorly. I get internet and it works half the time. But the other half it's either dead or dying. I've been able to play Final Fantasy XI (MMORPG) on it pretty well, but it still has trouble with updates and whenever I try to play a game online on the Xbox 360 or Nintendo Wii, it doesn't work to save it's life. I only suggest this if you HAVE to get it to get internet... Dial-up might be better than this...
Followup comments: | Forums » comments on review of HughesNet Satellite Broadband |
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Review by ripleygin
Posted: 166 days ago
member for 166 days, 1 visits, last login: 148 days ago
Emeryville,Alameda,CA
Contract price not specified.
"Not one"
"slow speeds, draconion fair use policy, terrible customer service/support"
"run away from this service as fast as you can"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
(ratings match consensus)
|
Not one redeeming aspect to this service. If I had any other option other than dial-up I'd be off this instantly. Actually, dial-up is looking like a pretty good option at this point
Followup comments: | Forums » comments on review of HughesNet Satellite Broadband |
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Review by pistachionut
UPDATED: 168 days ago
member for 1 year, 252 visits, last login: a few hours ago
Waverly,Wood,WV
Contract price not specified.
"Rural availability"
"FAP (download cap), Price vs. Speed, Not dependable"
"Alternative to dial-up, browsing/email only, worthless for anything else"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
*Updates at Bottom*
Satellite internet is demonized because everyone expects to get the speeds and latency of DSL and CABLE alternatives. Isnt going to happen. Honestly, if you are going with satellite then likely those two aren't options. If you are lucky you may be within Wireless range of a providers cellular internet in an enhanced network.
If you are going with satellite just bear in mind, the download speeds generally prove true except during peak times, and latency is much higher, so expect slight delays when browsing. Also, no online gaming with this service as the pings are way to high. Honestly, I am not disappointed with the service as they pretty much explain all the drawbacks in comparison with more mainstream providers, but I do feel the FAP (fair access policy) is too restrictive and the price for performance is not acceptable in todays market.
Either way, satellite is not a bad option if you dont have any alternatives, just bear in mind the limitations before signing up.
UPDATE: 1-17-09
Just an update to the initial review. Having had Hughes.net for in excess of 2 years I cant complain. Still my only gripes are price and usage limits. Speed-wise it seems excessive compared to DSL and Cable comparatives. Locally you can get DSL at 3Mbps for around $30 and cable at 12Mbs at $70, and neither with any sort of known usage cap. Reliability is good even in inclement weather, and advertised speed is usually close. Yes, tech support is outsourced, but a lot of times problems can be dealt with through whomever did your loca install.
I did switch for a couple months to a wireless provider but it cost more and averaged lower speeds than Hughes.net. The good points were a much better Ping and unlimited download, but I find that over time you get use to the FAP and just adjust your usage around the limit, so I switched back to Hughes to save some money.
I am currently on the HN7000S, with the mid plan, 1mb up. Would like to switch to the HN9000S to stay with current technology but am not going to make the change until they offer some sort of incentive.
If you are considering a switch to satellite this is a good place to check, especially the forums. Seems to be a lot of knowledgable people who can give you a lot of good tips, and most of them seem to concur on one point. Your experience, good or bad, will likey be dependant on the initial install and how well it is done.
UPDATE: 6-11-09
-Reliability seems to be steadily getting worse. Consistently getting sub-dialup speeds both on and off peak times. And remarkably I am running into the circumstances others have reported. As soon as you call tech support an average download of perhaps 75k suddenly jumps up the the 1.5m I'm paying for. I ran concurrent speed tests from trusted sites alongside Hughes version and it mirrored this fact. Their tech support had no explanation, or if they did they couldn't articulate the fact in english. Also, I havent exceeded the FAP for months, so that isnt the issue. Understandably my frustration level continues to rise as the price per performance ratio gets even worse. At this point I can recommend this service as a LAST resort only. DO NOT get yourself into a two year contract unless absolutely no other options exist. I am still using the HN7000S and will never upgrade to a newer modem if it requires another contract. Please, LOOK ELSEWHERE FOR YOUR INTERNET. Satellite isnt worth it.
Followup comments: Rockin4D
join:2007-10-11
Beggs, OK
 ·HughesNet Satellit..
 ·AT&T Yahoo
| dont upgrade to the 9000 I tried it and there was zero improvement. I quit hughes twice last year in 2008 when i had a 7000 in july and again at the end of august after trying out a 9000 for 7 days. I still dont have my own internet to this day. I had the service nearly 6 years and while the best years were 2005 to early 2007 with a commercial dish and plan by 2008 any differentiation between consumer and commercial accounts evaporated as hughes was cramming so many customers on board. So pretty much all their plans are crap and the performance is still miserable. I know because i borrow my neighbors hughes signal and it takes like 30 seconds to log onto a website to merely pay bills. Pathetic.
Wes | |
| |
ncbarngirl
@Level3.net | Re: dont upgrade to the 9000 Yuck on them!
Had them since 2002, cancelled THEM today! Please, on there upgrades, BS!
I did not mean to vent, sorry!
I could just @%%!!&*&^%#@!
Feels like a rape by a company! | |
| toucanne
join:2008-09-07
Pahrump, NV
·HughesNet Satellit..
| HughesNet On the whole, I agree. If you have no choice, it's much better than dial-up, but it is way too costly for what you get.
My speeds aren't too bad most of the time. It's FAP that really upsets me, because of its unpredictability. I am extremely careful and still got hit this morning. Don't know what I did, certainly nothing out of the ordinary. Last time, I got huge numbers and suspected a new neighbor, there was no other way it could have happened. I thought I was far enough away from everyone for them to get my signal, but apparently not. So I did what I should have done a long time ago and put on a WEP password.
Today, no clue. Customer service is useless. They won't address FAP by email; I have tried and they don't even respond at all. Phone techs overseas stop just short of calling you a liar when you ask how FAP happened. The least they could do is give you a real-time way of monitoring your usage. As it is, their usage meter is 3 hours behind.
So I'll wait for AT&T to finally bring DSL to these parts... | |
|
Stuckwhughes
@direcway.com
|  Before you 'Upgrade' to the 9000
My issues: I'm a business user and transfer a lot of data; FTP stopped working when I got the 9000. (I got it back using a dos ftp program); Also, I could no longer send e-mails over 1 mb. The customer care rep conferenced me in with a U.S. Tech who admitted that the 9000 has additional latency over the 7000 causing my transfer problems. So I have no solution to poorer performance, but paying 40% more.
Now that summer's here I'm also having problems with the 9000 modem overheating and shutting down... never an issue with the 7000, even in the worst Arizona summer heat. The U.S. tech admitted also that the 9000 modem was designed to be more 'stylish' than the 7000, the cabinet is tighter and one fan was removed. Apparently a systemic problem... lots of complaints. They admitted these issues should have been made known to me when I 'upgraded', but obviously were not. My average web browsing speeds probably are a little faster with the 9000, but that's not why I have this service. | |
| | | |
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Review by hughesnetsu
Posted: 176 days ago
member for 176 days, 1 visits, last login: 169 days ago
undisclosed location
Contract price not specified.
"ALL YOU NEED TO KNOW ABOUT HUGHES NET"
"ALL YOU NEED TO KNOW ABOUT HUGHES NET"
"ALL YOU NEED TO KNOW ABOUT HUGHES NET"
| |
Hi,
To all the Hughes net sufferers, who have been somehow cheated wrongly informed or have been promised something which was never delivered.
I am about to let you know how to give them back, what you deserve.
I will let you know, everything there is to know about Hughes net (ISP). This article is referring to the following modem types: DW 4000, DW 6000, DW 7000, HN 7000, HN 7000S and HN 9000.
I will discuss about the following:
1. FAP (Fair Access Policy)
2. Slow Speed (slow download/ slow upload/Speed disclaimer)
3. OOW (Out of Warranty work order / Out of warranty Modem)
4. Installers complain (Wrong installation done)
5. Email Issues (Webmail, Configuring Email client)
6. How to speak to advance tech support (Tier III)
FAP (FAIR ACCESS POLICY):
This is what Hughes net has to say about it:
Some activities are more likely to exceed the download threshold and trigger the application of the Fair Access Policy (FAP). Several examples are listed below:
Full-length movie downloads
Peer-to-peer (P2P) file sharing programs such as Napster, Kazaa or LimeWire
Continuous downloading or viewing streaming media content such as audio or video programming
Hosting of server devices such as email, FTP or Web servers
Hosting computer applications such as Web camera feeds
Automated computer to computer connections used for archiving of local computer content
Extensive downloading of Usenet Newsgroups (NNTP)
Use of BitTorrent applications
Simultaneous file downloads
Downloading large files (i.e., file sizes that are close in size to the download threshold of your service plan)
Excessive downloading or use of the services described above may cause subscribers to be affected by the Fair Access Policy, or in severe cases, to be terminated from the service.
But for more info about it please visit this link.
»www.hughes.com/HUGHES/Rooms/Disp···FA5369]]
The above information is all bullshit.
What is FAP actually is, any hughesnet subscriber can only download a certain amount of megabyte in any 24 hrs according to their respective plan.
That means that you can only use your internet connect for a certain time only. Now when I say 24 hrs it does not mean one day (Which everyone is confused about). It means your total download or internet usual should not exceed your total download threshold eg: 200 MB in the last 24 hrs. The 24 hrs is a cyclic clock and not a fixed 24 hr clock. When I say download it does not mean you have actually download data. Any internet usage done online eg: surfing website like google, chatting, playing game etc.
You have an OPEN Window which is 3 am to 6 am EST. But most of the time the usage data recorded in incorrect. Even when you have turn off the P.C or the Hughes net modem still it will record some usage on it, which stats that the usage is very incorrect.
Now there is a good new for DW 4000, DW 6000, DW 7000, HN 7000 and HN 7000S users. Hughesnet’s technical support can deactivate the FAP for a customer twice in a month. So you can call the Technical support and tell them that, when the usage page shows data online the P.C and the modem is turned off. You don’t use a router and the windows update or any other software update is turned off, because they will try to blame the router or the windows update. The technical support will reset the FAP for you on the call then a there. Do not get off the call until the FAP is deactivated, because if you are informed they will forward the info to someone or some other Dept then nothing is going to be done at all.
MORAL OF THE THIS STORY: Call up hughes net tech support has ask them to reset you FAP as they can do that. Twice in a month.
Slow Speed (slow download/ slow upload/Speed disclaimer):
What Hughes net has to say about it?
With the Home service plan, you can connect to the Internet with maximum download speeds up to 1.0 Mbps, with typical speeds about 550 Kbps to 650 Kbps during peak times. Upload speeds, which are capable of reaching 128 Kbps, are typically 70 Kbps to 80 Kbps during peak hours.
With the Pro plan, connect to the Internet with maximum download speeds of up to 1.2 Mbps, with typical speeds about 700 Kbps to 800 Kbps during peak times. Upload speeds, which are capable of reaching 200 Kbps, are typically 100 Kbps to 120 Kbps during peak hours.
With the Proplus plan, connect to the Internet with maximum download speeds of up to 1.6 Mbps, with typical speeds about 800 Kbps to 1.0 Mbps during peak times. Upload speeds, which are capable of reaching 250 Kbps, are typically 130 Kbps to 150 Kbps during peak hours.
With the Elite plan, connect to the Internet with maximum download speeds of up to 2.0 Mbps, with typical speeds about 1.0 Mbps to 1.2 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically 165 Kbps to 180 Kbps during peak hours.
With the ElitePlus plan, connect to the Internet with maximum download speeds of up to 3.0 Mbps, with typical speeds about 1.6 Mbps to 1.8 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically 165 Kbps to 180 Kbps during peak hours.
With the ElitePremium plan, connect to the Internet with maximum download speeds of up to 5.0 Mbps, with typical speeds about 2.7 Mbps to 3.0 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically 165 Kbps to 180 Kbps during peak hours.
If you choose to run a VPN over your satellite service, your data speeds may be reduced by as much as 50-75%. In addition, we do not recommend using HughesNet® to run time-sensitive applications that require fractions-of-a-second user inputs (such as twitch gameplay or real-time equities trading).
For more info try this link:
»www.gethughesnet.com/faqs.cfm
What I have to say about it:
Hughes net connection speed sucks. All the Ads on the Television are lies.
You will always face slow connection speed with Hughes net and there is nothing you can do or they can do about it. Because it is that way the system is designed. Hughes net connection is based on SHARED BANDWITH. That means the entire HughesNet customers share the same band with available through HughesNet. So the more customer hughesnet has the lesser speed you individually you will get.
Now when you will call Hughes net for any slow connection issue, let it be slow upload or slow download. All they (Tier 1) will do is they will ask you to delete your P.C’s Cache, cookies and browser history. Restart the P.C in SAFE MODE WITH NETWORKING. And at the end they will asked you to run the 5 Web response test back to back (not the SPEED TEST) but the response test. If the Web response test is any where below 12 then they will ask you to run the test for 2 days and call back. What it does is nothing. Just buy time. And when you call back after 2 days and after running the test all you will get is a SPEED DISCLAIMER. That is you will get no more. Because the web response test will most of the time will be below 12. So if you want to get the issue resolved then you have to speak to the ADVANCE TECH support. And the only way you can speak to Advance tech support is when you don’t run the speed test. Inform the person that you can’t run the speed test. Tell them as soon as you click on Initiate Web Response test you get the error “Page cannot be displayed”. And so they will transfer you to Advance tech support and then you can run the test and do the troubleshooting that is required. And after that you don’t have to speak to tier I as you can refer you case number that you got from Tier III.
MORAL OF THIS STORY: DO WANT IS STATED IT ABOVE AND YOU WILL GET ISSUE RESOLVE OR CANCEL THE CONTRACT.
OOW (Out of Warranty work order / Out of warranty Modem):
What Hughes net has to say about it?
Hughes warrants to the original buyer that under normal use and wear the equipment used to access the Service (the “Equipment”), which includes the Indoor Unit (satellite modem), Power Supply, and Outdoor Unit (Antenna & Radio Assembly), will be free from defects in material and workmanship for a standard limited warranty term of 24 months* from the date of activation. Any Equipment replaced or repaired under this warranty will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. This warranty is not transferable.
If under normal use and wear, the Equipment becomes defective in materials or workmanship during the warranty period set forth above, Hughes shall at its option and expense, perform one of the following:
• We will repair or replace the defective Equipment within thirty (30) days of the date the defective Equipment was returned to Hughes’ designated address at your expense, to cause it to comply with the terms of this Limited Warranty. Reconditioned replacement components, parts, units or materials may be used if the Equipment is repaired or replaced.
• If service to the Outdoor Unit (satellite antenna and transmitter) is required, Hughes will, at its expense, repair or replace it pursuant to the limited warranty for the first six months after installation. From six months to the end of your limited warranty period, Hughes will cover the cost of the replacement equipment, but the cost of the onsite service technician visit, if necessary, will be paid by you. You may request a price estimate prior to the work, based on the type of the replacement. If your satellite antenna needs to be re-pointed after the first 6 months of service, a standard onsite visit fee will be charged to you. Reconditioned replacement components, parts, units or materials may be used if the Equipment is repaired or replaced.
• We may upgrade the Equipment to a later-generation product that performs the same function and complies with the terms of this Limited Warranty.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR DEFECTS DURING THE WARRANTY PERIOD IN ANY EQUIPMENT COVERED BY THE LIMITED WARRANTY. To request Limited Warranty service you must contact Hughes Customer Service, toll-free, at 1-866-347-3292 within the Limited Warranty period.
For more info check the link:
»www.hughes.com/HUGHES/Rooms/Disp···A0297F]]
What I have to say about it:
Keep a check on your warranty status check when it is going to expire. People whose warranty status is still active nothing to worry. But for those whose warranty status has expired there are options:
1. Sign up for an Express repair home so instead of paying $125 for the Out of warranty work order you will only pay $99.
2. Ask for credits ask the tech person for credit speak to the sup and his sup till you get the credit that does not mean you get for 1-2 week. Credit means you should get the whole credit for the work order.
3. If there was a tech sent out to your location in the last 6 mths then you have put an installer complain that the installation was not done correctly and they will have to send a tech out free.
4. Speak with the Retentions dpt and ask them to waive off the charge, they can do that.
MORAL OF THIS STORY: HUGHES NET WILL AND SHOULD SEND A TECH OUT FREE. SPEAK WITH A SUPERVISOR AND IF REQUIRED SPEAK TO HIS.
Installers complain (Wrong installation done):
What Hughes net has to say: Nothing they don’t have anything to say. But we can get them.
What I have to say about it:
Well you can only file an Installer complain if the installation was done in the last 6 months. If you think that the installer has not done his job properly, which is true most of the time or if the installer was rude to you. Call up technical support and file an installer complain speak to supervisor in this scenario. What you can do is call them up and tell them that the installer did not install the antenna in the right position, it is pointing toward the tree or something else. The antenna is not fixed right it keeps on shaking or moving when there is wind. The cables are lying in front of the lawn or it is not put underground. When the complain is filed and you are given a case number, you will get a call back within 48 hrs from the install escalation dpt. In this case always speak with a Supervisor.
MORAL OF THIS STORY: HUGHES NET WILL AND SHOULD SEND A TECH OUT FREE. SPEAK WITH A SUPERVISOR AND IF REQUIRED SPEAK TO HIS.
Email Issues (Webmail, Configuring Email client):
What Hughes net has to say about it: We don’t support this we don’t support that.
What I have to say about it:
If you face any issue with your email. First check if you are able to access you emails from the webmail that is: »home.myhughesnet.com/
Try to sign and check your email, check if you are able to send and receive emails from this website. If you are then Hughes net will say everything is OK. And will refer you to someone else.
So try to configure the Email client (Outlook/ Outlook Express etc) by yourself.
If you need help in it try the link: »www.oucs.ox.ac.uk/email/config/
Other than that you will require.
Incoming server: mail.hughes.net
Outgoing server: smtp.hughes.net
Username: (This will be you complete email address)
Leave the rest as it is.
For more info check other links:
»screenshots.modemhelp.net/naviga···clients/
»www.chasms.com/
MORAL OF THIS STORY: TRY TO RESOLVE THE ISSUE BY YOURSELF AND IF HAVE TO CALL TECH SUPPORT SPEAK WITH A SUPERVISOR AS THEY KNOW WHAT THEY DO.
How to speak to advance tech support (Tier III):
What Hughes net has to say about it: We can’t transfer you to Tier III, Sorry you will have to troubleshoot the whole thing again.
What I have to say about it:
Following are the ways to speak to Tier III:
1. If you have spoken to tier III in the last 7 days refer the case number. And if they refuse to transfer tell them you refuse to troubleshoot and want to speak to tier III only. Speak with the supervisor and he will authorize the transfer.
2. If you have spoken to Tier III much prior to 7 last then. When they ask you to open the System Control Center by: 192.168.0.1. They will ask you to ask you to provide the Transmit status. Give the transmit status as TX code 9. What they will try to do is switch off the modem and restart it. What ever they do you have to say that the Transmit status is still TX code 9. And they will transfer you to Advance technical support. You can try this even during the Troubleshooting.
Other tips for all you Hughes users:
IF YOU CHECK YOU SYSTEM CONTROL CENTER (TYPE 192.168.0.1 in your address bar), check your system status.
If your TX code is
6 or 7: you need to re point the antenna and at the end send a tech out or speak to advance tech support.
10 or 13: you will need a tech at your location.
9: you need to speak to Advance tech support.
24: your transmit cable or the transmitter has an issue. You need a tech out.
And one more thing: SPEAK TO THE SUPERVISOR’S as they know what they are doing. And the reps have no idea what the issue all about.
For any feedback or any info contact me on: hughesnetsucks@gmail.com
Followup comments:
HughesNetBites
@ctsmail.net | Hughesnet bites... As soon as my contract expires, I'm getting rid of them. Absolutely the worst customer service I have ever experienced. | |
| rkeyes
join:2009-06-03
Pulaski, MS
| I agree with the speeds I am a Hughesnet customer and I concur with the speeds listed here. I've suffered with them for over two years. I am down to 63 down and 35 up during peak hours as of yesterday. Calls to tech support are pointless since the tech I spoke to admits they are overloaded and these speeds are the best they can do. Does anyone have any real world information on speeds offered by Wildblue during "peak" hours? | |
|
MMadMan
@myvzw.com
|  Another dis-satisfied customer
For the last 7 months my download speeds have been clocked at 1.2MB download and 250kbs up for the $70 plan at »www.speedtest.net. Unfortunately, the experienced speed is much slower because download and upload speed does not capture the LATENCY that all satellite systems inherently have. Please consider all options before satellite (especially cellular if available) and if satellite is necessary DON'T PURCHASE HUGHES!
If I could go back and do it again I would not pay $550 dollars up front and $70/month to have terrible customer service, faulty hardware that failed one month after the warranty expired, and perhaps worst of all, installers that did a terrible job penetrating my roof and drilling holes in my walls. I kid not, the installer actually put a cigarette butt out on the newly installed dish and crammed it behind the transmitter. It is here to this day...
Instead of paying for another technician or arguing for a free service call, I'm going to pay the $400 cancellation fee so I will be released from the worst contract I've ever been a part of (Before I thought AT+T was bad but now I might call them up for fun) | |
| sylent1
join:2008-11-20
Kincaid, KS
| Avoid Hughesnet if you have any other choice I hope that people read this, learn the truth and avoid Hughesnet. I've been a customer since they were Direcway and had connection issues. I was told they no longer supported the DW 4000 and must upgrade. I purchased the upgrade and still could not connect. They sent out a tech that cost $100 and while he was here I found out they had arbitrarily retasked me to a satellite I was not pointed at. So the upgrade and the hundred dollar tech call was solely because of them. These people should be run out of business or get hit with a class action suit that bankrupts them. | |
|
BecW
@direcpc.com
| Yes, HughesNet sucks! For the 3rd time this year, I am having a problem where my usage page doesn't show up. This wouldn't be a huge deal if I wasn't always teetering close to fair access. To top things off, now it is counting usage during the FAP-exempt period into my total usage. I went over FAP at 4 a.m. -- shouldn't be possible! Even if it was possible, 3-6 or 2-7 (the website says different things in different places), I should have full speed during this EXEMPT time. Not so. So far it has been 6 days of talking to incompetant idiots. Even Tier 4 is NOT impressing me. If you have another option, please choose it over HughesNet -- the service really does suck. If I could get anything else, I would. I am lobbying hard for cable. | |
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| Forums » comments on review of HughesNet Satellite Broadband |
| »next page (previous review)
 Review by Road Runner
UPDATED: 176 days ago
member for 5.6 years, 343 visits, last login: 3 days ago
Morrilton,Conway,AR
Contract price not specified.
"It beats Dial-Up."
"Having to reboot the Modem often. Tech Support is worthless."
"If any other Broadband was available in my area, I would dump Hughes in a heartbeat."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
There are no other options in my area for Broadband or I would jump on it.
I've got the basic package at $60.00 a month.
Ordering the equipment was flawless, but the installer didn't ground the dish right. Found this out a couple of years later when I had another installer to come out to realign the dish. He fixed the ground then.
My first equipment was the DW4000 in 2003. Since then I have upgraded Modems 3 times and currently have the HN7000S Modem.
The good experiences is that it beats Dial-Up. The bad is Tech Support is worthless.
Followup comments:
Outraged
@wiktel.com
| Hughesnet  Thank You ..I was just about to sign up for the service .moving to the middle of nowhere .no other option .but after reading all these reviews , looks like i will be emailing my son overseas from the local library computer from now on. Not as nice as IM i admit but better than being robbed.
We are on a fixed income and could certainly not afford any of those outrageous prices and fees.We would have gone bankrupt i fear.I sure hope other people take the time to check out these reviews before they too get trapped ..so to everyone who gave us the heads up ..THANKS !!! | |
| |
Road Runner
join:2004-03-19
Morrilton, AR | Re: Hughesnet Your welcome. Glad I could help!!! | |
| |
preebo2
@1dial.com
| Glad I could help...I wish I had taken the time to research, instead I swept away by their 30 second love story they call a commercial. They gave examples of how they were up to 50 times faster than dial up and service connection was unlimited.
I quickly found out that "always on" connection meant 6 to 20k transfer rate where dial up is an average 40 to 55k. You get faster service most of the time with dial up at less than 15 bucks a month than you will with hughesnet at 70 bucks a month plus a 200 dollar or more setup charge. | |
|
Sticky
@pbtcomm.net
| Wow. I appreciate all this. I have been wanting high speed internet for a couple of years - much in the same way a 15 year old boy wants to move out of his parents house and live with a hot playboy model - it would be awesome, but I've been surviving on occassional dial-up ISPs. It's like going out to the bar to get drunk, only it's one hour before closing time - not enough. I wanted to make sure that I wouldn't be paying 60 dollars just to get callously raped by some India-based made-in-taiwan internet bully. My g/f and her friend say their computers run at about 2 MPS. so I ran some speed tests on my company's work computer to see that it runs about 1 MPS which is decently fast. Some sites claimed to be able to control speeds of up to 10mps for cable internet. I realize the truth of this - if you're patched straight into the main T-line and have an unrestricted modem (or so I've heard). It would be the difference between being hopped up on effedrin and mainlining meth. While you will enjoy the speed of meth, you're a fool to think you can get away with it for long before the police put the pincers on you - and your probability of getting tased is quite high. I'm a gamer, but moved back home in the wilderness, so options were limited. So I reasoned that Hughes net at 1mps for 60 bucks was as well as DSL or cable at 1 to 2 mps for about the same price. I finally broke down and decided to get Hughes net.
But I'm smart. I'm not your average speed junkie. In fact, I don't do speed, but I can appreciate the metaphor. I decided to check out the reviews. Like Don Trump, I'm not likely to feast at a high-end restaraunt before reading the food critics' reviews. Of course, I've made enough spontaneous bad purchases in life to realize the value of reading reviews before proceeding. So, thank you all for these horrible reviews. I now know that I should not invest my money into Hughes Net. It would be a mistake. Like visiting the dentist in "Little Shop of Horrors" or betting on a horse named Limpy at the Churchill Downs. Thank you for saving me from signing a contract with a money-leeching, morally-depraved industry that preys on people in need. You have spared me a horror and saved me from aging an extra 3 years. | |
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preebo2
@1dial.com | Re: Wow. Great post... keep doing your homework before you sign on the line. I wish I had. | |
|
Wild Bill
@bricker.com
| Getting off of Hughes.net I am experimenting with Verizon's new Mi-Fi 2200 hot spot (wireless router about the size of a credit card). I have learned that I have wireless coverage at our remote location now, where I have been on Hughes for the past several years, none of which have been a very good experience. I will check back in a couple of weeks after I have run some speed tests, but for now I am running both systems. Early indications are that I can shut down the Hughes dish and get rid of the slow uploads once and for all. Stay tuned. | |
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| Forums » comments on review of HughesNet Satellite Broadband |
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recently I decieded to go with hughesnet since we can't get high speed here. They lied to me from day one.I was told they would only put 350.00 on my acct. but when I checked they had put 417.00 on it. I was told I would get 150.oo rebate which turned out to be 100.00 Iwas told that after I Paid the350.00 there would be no more charges, but when the installer came out he wouldn't put it up until we paid him another 150.00 Theydidn't bother to tell me that after I looked at a few pictures I would get kicked off for 24 hours. I was told that if I didn't like the service and canceled with in 30 days I would get all my money back. when I canceled I only got 200.00 back. Stay away from hughesnet aaaaait is nothing but a scam
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