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 Review by compuguybna 
member for 3.9 years, 1858 visits, last login: a few hours ago
updated 299 days ago
 Nashville,Davidson,TN
 Contract price not specified.  "There are NO good points to state about Hughesnet, Pure trouble!" "All ECC can say in defense is --we do not guarantee speeds--!" "Slow speeds, Clueless India Tech Support, Throttling, Expensive"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)
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Just heard a co-worker had hughesnet installed on 7/23/12. I told he should have asked me first. Yesterday 7/25/12, two days after install, he was cussing Hughesnet and his blood pressure was up! He cancelled TODAY 7/26, and told Hughes to come get the equipment off his property!
I told him about wireless broadband, and now he's getting 20GB off a Verizon tower for $59.
I wonder if GEN4 is gonna be the same? If they dont raise the caps and allowances, there will be no hope.......
Problems? Here's your best THREE contacts! Send 1 email to all three.
You'll get a call!
Complaints can be address to : bbbdc@hughes.net (Handles BBB complaints) or
(ECC) executivecustomercare@hughes.net or
william.smouse@hns.com (my last contact)
Just gotta laugh at the new advertising schemes from Hughesnet.
I still keep getting advertising and emails from them wanting me to "come back" to their service. Not in this lifetime I say.
Here's Hughesnet TOP 10 reasons to Try/Use their Service.
1. It's available wherever you live **Ok, they got me on this one**
2. It's super-fast. ***NOT*** why do they call this broadband anyway? just cause of the inherent latency...
3. It works with your computer. **Ok, they got me on this one**
for pc's anyway.
4. No dial-up necessary **No brainer, it uses a satellite, not a POTS line, however it can be as SLOW AS DIALUP!
5. We install it, so you have nothing to worry about ***BUT you want to charge truck-roll if SOMETHING DOES HAPPEN, even within the warranty period***
6. It's secure. **Ok, they got me on this one**, but DOES NOT play well with "secured sites**https**
7. We constantly monitor the network to ensure better service
***yes, so we can find you and throttle you if you actually "USE* the service***
8. Excellent customer service **WRONG** If you enjoy banging your head against your desk talking with India...***
9. Hughes is a leader in the industry, **BUT** not necessarily the only satellite provider.
10. Hughes is a trusted name and provider.....***Trusted name doesn't necessarily mean better service***
AND the fact that they have changed all the plan names (and if I see right, deleted a plan).
BASIC (1mbps) 200mb day
Power 150 (1.5mbps) 300mb day
Power 200 (2.0mbps) 400mb day
Being greedy, Hughes states on ALL plans you can UPGRADE your daily allowance by 50mb a day for only $10 a month.
Actually the daily allowances have DROPPED. Didn't the 1.6 plan (obviously dropped). have a 425 or 525mb allowance?
So, on the Power 200 plan (2.0mbps plan), you can get a WHOPPING 450mb a day for only $119.99! WOW! Is that value or what?
Does this apply to new users only? or have download allowance dropped for current users?
WTF???
UPDATE 9/21/10. Thankful the Broadband GODS have answered. Have High speed cable internet now.
20mbps download! Thank goodness I can download almost 9gigs in one day if I prefer, instead of the disgusting 425MB I had to deal with on Hughes at 1mpbs or less! ! !
I've had TWO Hughesnet Accounts in six months, BOTH of them turned out to be disasters. The First was plagued with billing and service errors to start with. They billed my credit card 503.86 on my first bill because they said I put in an order for a "purchase". WRONG! The order simply stated lease. I had to send them the original order to prove it.
A month later, they got it 1/2 right, but it was a continual battle with billing. I eventually had to change credit card #'s to get them to stop billing me. For the first 30 days, the service was as good as expected. I was on the HOME plan, which provide "UP TO" 1mbps of service. During the first 30 days, you are in a "customer satisfaction stage", where you can cancel without penalty, return the equipment at your expense, and not be obligated any longer. Your fee's you have paid so far are NOT REFUNDABLE (other than disputing it through your credit card company). After your 30 days, and after your SECOND invoice generates, WHAMMY! you are at their mercy.
Their famous excuse after that is "SPEEDS ARE NOT GUARANTEED". If you have to call tech support, its an endless cycle of running speed tests, and talking to someone in India. Billing support is in the Phillipines. With so many issues on this account, and after writing the Better Business Bureau of Maryland, my account was handed over to the corporate office (Executive Customer Care).
I give those people credit, they did TRY to help me with the issues, but given that the NOCC (network operations) was directly controlling speeds at that time thru throttling and flow control, ECC and myself that this battle should end (it was stated by tech support.. "your system is running fine. There is nothing else we can do...If you are not happy with the service, either "accept it with its Flaws" or cancel it. WHAT??? They admit their service is flawed? Cancelled it. More stupid on my part, we decided to sign up for a totally new account. New install, new equipment, new start...
Once again, EVERYTHING went perfect for the first 30 days. I signed up for the PRO + package that time which gave a tad bit more speed, plus more daily usage (425mb)... Consistently, everyday, 1.5mbps speeds which was 95% of the plans output. GREAT I was thinking. 30 days passed. Second Invoice. Speeds went to around 300-400K....then comes the excuses... "You are in peak time usage", you have exceeded your usage, you're in FAP, the weather at your gateway is BAD.
Tech support did admit once (the guy in India) that there WAS a problem, but it would have to be diagnosed by engineering. Again, and endless cycle of speed tests (in two occassions, put me over my daily usage, FAP, which they were unwilling to release).... So be well aware, if you sign up for a Hughesnet Account with a HN9000 modem package, you are in for a very long battle. While you may think you're crusing right along at first, wait til you're 30 days are up, and you're in a contract. TWO TIMES in 6 months taught me a lesson! NEVER trust these people. they will NEVER admit that network operations gives you what ever speeds they want, whenever they want.
The corporate office's response to my second series of complaints was directly from the office of the president and stated """We will not go through this again. Everyone just got your letter today. I called your mother and left a message. There is an open ticket with Tier 4, if they can't resolve I recommend she cancel immediately. PLEASE refrain from sending e-mails to the customer service group. I am sorry she is, or you are not happy with the service. You and I had an agreement on this next account. No complaints to ECC, and we do not guarantee speeds."""
their famous slogan "do not guarantee speeds" just doesn't cut it on a 79.99 a month plan that rates at 1.6mbps, but only providing 300-400K. This is a TRUE story, and I have no doubt all of these others are true in their own respect at well. FORWARNED if you are thinking about Hughes.
Complaints can be address to : bbbdc@hughes.net or
executivecustomercare@hughes.net or
william.smouse@hns.com
---------------------------------------------------------------------------------- --------------------------------------
UPDATE: Many forum users have challenged my posts and experiences......
YOUR RESULTS MAY VARY ! ! ! Think what you want...
Hughesnet just didn't get it in TN. Read any posts from any user in TN, Hughesnet screwed us (or still screws ya if you're stupid enough to stay).
Perhaps users in other states have different/varied results.
I know what I experienced, documented, and dealt with.
I am so glad I'm not a part of the nightmare.
I posted the notes only to share with others. If you don't agree or wish dispute the points I made, than this is sole your option.
thank you, i'm finished in this forum. If you signup with Hughesnet, good luck with the consequences you will experience later on.
Comments:
 | |  you will regred hughesnet
 get hughsnet i wish i could get something els it rarely works they need to fix this problem im so irritated with it. im trying to run a business. its so hard to update my site when i keep getting error pages and could not establish a connection. as soon as i run into something els im switching. | |
| | | |  Re: you will regret hughesnet
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| | | | | Re: you will regret hughesnet EAT THIS Hughesnet.
The broadband gods have answered! Now have cable Internet.
 | |
| | | | Reviews:
 ·AT&T Wireless Br..
| Re: you will regret hughesnet Hey, Compuguy, I had pretty much the same experience as you did with HN, and I resolved it in pretty much the same manner. I did speak with ECC, the guy was very nice and did everything he could, including sending a tech out to screw with my dish and try a different bird, all to no avail. He wound up canceling my contract and refunding me $400 of the $700 I paid to upgrade to the 7000 system, which I thought was fairly decent of him. Of course, it didn't hurt that I threatened to 'lose' the billing credit card if they didn't resolve this.
BTW, would it be asking too much of some of you posters (not you, CGuy) to use a spell checker or dictionary? Some of these posts read like they were written by 4th graders. Little errors like confusing "they're" with "their" and "too, two and to" and outright spelling errors make your posts a bit difficult to read. Thanks.
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Sierra 598U/Cradlepoint CTR500, grid antenna, Millenicom unlimited, 2 LinkSys WiFi a/p, 4 XPPro units, FireFox everywhere. | |
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| | hughesnet I just ordered hughesnet they are putting it in tomarrow i am nervous now about what i am reading but we have no other options i have called everyone and no one offers service out here in bfe tennessee down in this holler we get dial up only and it is 26kbps with excellerator do you think the hughesnet will at least be better than what i have? just lookin for info thx | |
| | | | Re: hughesnet it is slightly better than dial up, but if you have any other option go for it. for the basic package, there is a 200mb bandwidth limit per day. that means that you can only watch maybe 30 mins of video and then it cuts you off the service for 24 hours. sometimes windows updates alone will use all 200mb and then it shuts off the internet the whole day. they say its unlimited from 3-6am eastern time, but its so inconvenient a time that i bearly took advantage. it is slow internet though. just got cable again after two years with hughsnet. could not be happier to have them out of my life. oh and they didnt come to take the freakin heavyass satelite down. i literally just finished taking it off the roof, scared i was gonna fall, and ran in to fume and write this scathing review. f- for hughsnet..they just want your money. i have twenty days to return the satelite (which i have to pay for shipping) or get charged another $300. theyre such dicks. hope this saves ppl the headache. i hear internet phones like the 3g, can make your phone a wireless hotspot and this makes more sense to use cause you get a phone and internet. i heard though they just put bandwith limits on the iphone so no unlimited downloading... take your pick but i would go with something else definately. | |
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| | | | |  Duramax08Win8 sucksPremium
join:2008-08-03
San Antonio, TX
·Millenicom
·Cricket Broadband
| Re: Can you tell Ive been waiting for 6 years with AT&T and gave up after they said DSL was available but it really wasnt. Hope some day TWC will expand a mile more out to reach us but I see no hope in site. Guess wait and see what that broadband plan but it doesnt seem to promising as of now.
--
In reviewing your account, I see that DSL Basic service should be available at your address. However, you are at the very edge of DSL availability. You must be within 15 Kft of our equipment in order to subscribe to DSL service. You are at 14.920 Kft. | |
| | | | | | | | | Duramax08Win8 sucksPremium
join:2008-08-03
San Antonio, TX | Re: Can you tell Yeah I JB my iphone so im getting like 2 down 1 up which isnt that bad since im still on the unlimited plan. It does the job but would love to have a landline one day. | |
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| | | | Re: Not so bad Take into consideration the number of pissed off people vs. happy people with hughesnet.
Its sort out of ratio.
Good for you if you're getting those speeds! i'm sure its not consistent by any means! | |
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1 edit | Re: Not so bad said by compuguybna:Take into consideration the number of pissed off people vs. happy people with hughesnet.
"Its sort out of ratio".
Good for you if you're getting those speeds! i'm sure its not consistent by any means!
Guy, ironic the complainers (ratio) are the most vocal one's as with any product review across the internet a fact of life.
Us happy people are content when there is no other choice that you lucked into and I'm happy for you.
We all wish the same.
Politely asked, are you here to rub your speed in ?
Because it doesn't work for me to be impressed or jealous.
Never will I sell out my country life for any reason.
~I deal with the cards dealt to me ~ and go with life.
Yes, times change and am becoming very proud of Hughes after coming back 18 months ago with the 9000 and happy 6 weeks ago my speed doubled+ with Consistently with only an occasional 1 minute slow down to PAST normal 1.7M pro plan plus at $84 (sales tax) so my TMZ log of 3,546 tests would be nick picking... »testmy.net/quickstats/marsh_0x
Please notice what you get with WB, should you look at the proof in the pudding.
Remember TMZ tests a bit different than other sites, btw the slow tests posted using that other site (forgot the name) is a pure comedy with my testing, shows such wrong low speeds haha
Hughes shows 3.4-3.5 almost always not to be consider a conspiracy fake test haha
Use a 100MB file from a "dedicated server" like File Hippo and I get 393KB so simple math times 8 = 3.144M
Now the past can/was to be true, I started with the 6000, 7000, 7000s
Cancelled 2 years ago with the 7000s when for the last 2 months my speed dropped to a disgusting IRONIC at EXACTLY 3:01 pm cst until slowing recovering at 11pm cst.
Yep, the Indians spoke excellent English always, would not transfer me to higher support so left for Wild Blue through Dish Network, yep WB was great for 3 months and then went downhill with speed, they said no penalty to let me out of contract. But remain because I can.
Sorry for not being very active in posting here, but just had to.
Rant is over...
Marsh
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| | | Charter was the best thing that ever happened to this small town....Still amazing how many HUGHESNET satellites you still see up with no transmitter........
 | |
| | | | | Re: Not so bad Well do like I have done and give the Dishes to the kids and say....Make a shield out of it son,here is a can of spray paint....go kill a dragon. | |
| | | | | | | | | Reviews:
·Air Advantage
 ·HughesNet Satell..
| Re: Not so bad said by zeddlar:Dude, you have been away so long you don't even know what you are talking about with HN anymore. Yes it used to be terrible and it still is not great by no means but the speeds I listed are the norm now whether you believe it or not and since I have posted that they have also doubled the speeds on the KU side of things as well. People are regularly getting at least twice the plan speeds except during the free time and at the beggining of the free time for about the first three hours then you get around your plan speed while it is crowded and then it go's back up as peoples downloads finish in the last three hours. Also they now have a forum with active techs and represenatives and they are going to work on the FAP next.
As far as seeing far more complaints than compliments, that argument doesn't fool anyone for the simple reason it doesn't take a rocket scientist to figure out that if things are working fine you don't go looking for help and thus 99% (well probably actually higher) never even see these forums unless someone tells them about it and most of the rest do have problems, google those problems and wala here they are to ask for help and more often than not vent after reading other peoples posts like this review. So the truth is that if you could get HN to run a poll on thier home page I would bet that you would find hands down and overwhelming majority of customers would say they are happy with the service they have.
To keep bumping a bad review 2 years after the fact is wrong in my book and I don't really believe BBR should alow it after it gets 6 months old or so.
quoted for truth | |
| | | | | | | | Re: Not so bad i see nothings changed. LOL | |
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| | cdrslan
join:2012-07-30
Louisville, KY Reviews:
 ·Insight Communic..
| Re: Still So Pathetic even an Email and facebook only user cxls. I had Hughes.net and before that it was called Direcway for about 5 years. My wife liked the browsing speed versus the 16.400 baud dial up speed... Downloads were great. The problem with this service and it was fully disclosed..but frustrating...the FAP policy and the upload packets. Very very frustrating to a gamer who lived in a rural area that had 0 options for quality broadband. The slowest cable modem or DSL connection will be much less frustrating than Hughes.net | |
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Review by randylyons1949
(review was emailed from domain live.com)
lodged 317 days ago
- Liberty,Liberty,TX
- Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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After using the slow connection which cost me about $90.00 a month for the =
plan that I had. I researched the tethering and portable hotspot that AT&T =
has to offer. I got a data plan which has 5gig a month data usage for $50.0=
0 a month. I have three email accounts and buy most things online as well a=
s bank online and have only used about 1gig a month. I will probably never =
go over the 5gig limit. SO we now have depending on the area that I am in a=
25meg connection or a 12meg connection which is way faster than Hughes Net=
as well as cheaper. In the fringe areas where I used Hughes Net is where I=
get the 12meg service. This would work with any phone service such as Veri=
zon=2C T-Mobile=2C etc. just make sure that you have phone service and data=
service in the area you want internet. It also lets you use laptops anywhe=
re you are which is very convenient. =
Comments:
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Review by valenciadude
member for 1.5 years, 6 visits, last login: 319 days ago
updated 319 days ago
- Aptos,Santa Cruz,CA
- Contract price not specified.
- "usually better than dialup"
- "sometimes just like dialup, or even worse"
- "this is a last resort ISP"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
I had the 1mbps plan. I would have been okay with half or third of this. Sadly, 50kbps was the norm and that isn't all that different from dialup. Actually worse...dialup latency is better.
My biggest complaint that the plan you order has nothing to do with the bandwidth you get. I mean, at least I can't see how it's acceptable to get 50 kbps when I'm paying for 1 mbps. If that is the norm, it was never explained in advance.
I did use dialup before I ordered hughesnet. Dialup is worse than no internet at all, it is. Hughesnet was worth having, but just barely.
I am now getting DSL. I didn't realize it was available at my home (AT&T said it wasn't available). Out of desperation, I looked into the price of a T1 via Megapath and they offered me DSL. So...goodbye hughesnet! Yay!
7/6/2012 UPDATE:
Megapath turned out to be slimeballs, telling me just what I wanted to hear but unable to deliver. I just kept checking AT&T's site every month until finally I got approved. This might be a case of AT&T's disorder working in my favor. Who knows why they finally approved my address (no changes to my area AFAIK). I got 768/384 DSL from AT&T now, their slowest package but so much nicer than HN.
Attachments:
Comments:
| | Good Luck Megapath is only a reseller of the LEC and they always say you can get DSL even when you can't. Hopefully you can get it. | |
| | | | Re: Good Luck I'm starting to realize this. Uhg. | |
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Review by Sheogorath
member for 320 days, 5 visits, last login: 285 days ago
lodged 320 days ago
- Dixon Springs,Smith,TN
- Contract price not specified.
- "It is 10x's better than dial-up."
- "Pricey, Not great connection, speeds."
- "If your only other option is dial-up, like me, go with this."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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We can only get Hughesnet and Dial-up where we live. And, let me just say Hughesnet is 10x's better than dial up. It may not be high speed, but I can tell you it is faster than a 56kbs connection!
The bottom line is, go with this if you have no other options for high speed internet.
Comments:
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Review by Pheonix51498
member for 320 days, 1 visits, last login: 319 days ago
lodged 320 days ago
- Jackson,Breathitt,KY
- Contract price not specified.
- "They're all I can get(other than dial up), better than dial up, free time from 2-7 AM"
- "Latency, FAP limits are low, price, sometimes gets slow during peak times"
- "If all you can get is dial up, go for it! If you've got any other services available, avoid."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings above consensus)
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I've had Hughesnet for nearly 2 years now, and I'm fairly happy. As long as you don't go for gaming or Netflix, you should be fine. Using Youtube excessively will exhaust your daily limit quickly, but as long as you only watch a few videos, you'll be fine. Overall, after spending nearly 12 years with dial up, I'm very happy. One more thing, any large downloads should be downloaded with the Hughesnet Download Manager.
Comments:
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Review by JensenKvarne
member for 2.5 years, 0 visits, last login: 2.5 years ago
updated 330 days ago
- Washington,Rappahannock,VA
- Contract price not specified.
- "my other choice is dialup. they are way faster than dialup"
- "they are not fast enough for streaming and the download allowancee makes it hard"
- "They are all I can get. Speeds and allowance need to increase. Tech suppt is good"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)
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Hughesnet is really for people like me who cannot get broadband any other way. I live in Rural VA 72 miles from Washington DC. Cable and dsl are nearby but won't come into my hollow. My choices are satellite or dialup. and dialup doesn't really work anymore. With that said, Hughesnet is a solutions. They have increased the daily download allowance to 250mb for me and I was on the 200mb plan. they have also started the download banks so that I can saveup some of my unused allowance up to 500mb. It still means I have to be very careful about youtube or any other streaming websites. The speeds have been tolerable during the day and slowing down considerably between 4pm and 11pm. Lately, they are slow all the time. Even during the lightest period between 2am and 7am, they have been noticable slower than usual and today, even in the morning after 7am it was slow. right now at 2:24pm as I write this, it is crawling.
When it comes to tech support, I have found them to be very good. I get a human very quickly and they are very responsive.
I am told by Hughes that they are launching a new satellite and that the changes will be significant enoug to alow for movie streaming and that there will be much larger download allowances. I hope so.
Thanks,
Jensen Kvarnes
Comments:
| | Very Well Said Very well said. | |
| | | I Agree I also use the download manager for software updates and it works! | |
| | | Viasat-1 HTS Service? Do you have an ISP there like Excede who uses the new Viasat-1 HTS satellite? For $65/mo, I am getting 30Gb per mo with speed averaging around 2 Mbps (although much slower some evenings lately) but still better than dialup. | |
| | | | Re: Viasat-1 HTS Service? So it' looks like you have Excede. How do you like it? I am teetering between Hughesnet and Excede. | |
| | | Reviews:
·Xplornet
1 edit | Re: Viasat-1 HTS Service? I'm on Viasat, but my ISP who feeds it here in Canada is xPlornet. In the US, Excede has space on the Viasat. Performance, plans and prices will vary between the two ISP's even though the satellite itself is great. You can see my full review on this DSLReports site. You can see the latest performance that I am seeing here..... '»users.xplornet.com/~gwross/xPlor···7-22.JPG'.
It beats dialup, 5-6 minutes before to dialup and just check my email...now less than one minute with this 'always on' connection. Still...this is a last resort option....I'd really like to see a wired connection like cable or fibre. Wifi is no good around here and I'm too far from the CO for DSL. Cell has low caps, high overage costs and is generally more expensive with less options. | |
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Review by (hidden by request)
(review was emailed from domain advantagepoint.org)
lodged 343 days ago
- Idaho Falls,Bonneville,ID
- Contract price not specified.
- "nothing"
- "Cannot drop contract"
- "Will not say anything positive about company"
| Pre Sales information:
Install Co-ordination:
Tech Support:
Value for money:
(ratings match consensus)
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I purchased internet service with Hughes Net.com with free installation
for $39.00 month. When they started billing me 3 months later it was
for $81.99 per month. They added on unsolicited items and when I called
to have them removed they argued with me. I would be put on hold while the Customer Service person "looked up the issue" for 4-5 minutes. After approx 30 minutes I got frustrated and hung up.
As soon as my contract ends I will be dropping the service.
Comments:
BigVe
join:2005-07-15
Gulliver, MI Reviews:
 ·CenturyLink
| What if... You cancel the credit card you pay them with since they are 'stealing' money from you that was not disclosed in contract.If nothing else cancel CC same the day before you cancel your service with them.Otherwise they most likely will charge you some crazy amount that can not be explained or disputed (see a few hundred bucks) probably with the excuse you cancelled contract before it was done | |
| | | STAY OUT!! Simply... THE WORST.
I just cant beleive these people are still in business. Seriously! OMG!!!!!! | |
| | | STAY AWAY from HUGHESNET I have had it they were the only solution. the performance has become so bad we are buying a T1 line. Support HAHAHAHAHA which language outside of English do you want......... | |
| | | Hughs net After 2 installs and days of being placed on hold. Hughsnet has decided my account just was'nt worth it! Sooo here I am posting from my android .... 70 bucks more in my pocket each month and no more headaches .... | |
| | | Not high speed! I hate Hughesnet! Totally disappointed. | |
| | | The most dishonest company on earth I understand sometimes a company cannot deliver service but after 14 months of calls trying to solve the issue and not being able to even email I decided to cancel the service. They not only charged me the final month but also a huge cancellation fee which I argued since they never delivered service even for one weekend while I was at my house. Then they sent it to collection I cannot spend the time fighting this criminal organization I can only hope their dishonest business model will fail on its own. The Indian call center for service is very nice but unable to do anything except sat sorry. Even the collection agency who was very nice told me how awful HughesNet is and what a large amount of people are tricked into a two year contract and never get good service. STAY AWAY!!!! | |
| | | | Re: The most dishonest company on earth | |
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Review by John Conner
member for 344 days, 0 visits, last login: 344 days ago
lodged 344 days ago
- Kansas City,Clay,MO
- Contract price not specified.
- "Pathetic from top to bottom"
- "Avoid Hughes No-Net at all cost. They suck !"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)
|
We have had Hughes No-Net for 10 years. Their service from top to bottom sucks beyond belief. Customer Non-Service is in INDIA. INDIA mind you. Reps speak broken english at best. Advanced tech support does not know what a IP address is. Download speeds are slower than rural dial up during peak hours. Hughes No-Net limits your downloads and charges you thru TOKENS. It was not uncommon to spend 100 bucks on tokens just to watch a news video clip. I absolutely hate Hughes No-Net. There is not a worse company in the world today. I was never so happy last month when I called Hughes No-Net and told them to kiss my ass and cancel my service. What a pathetic excuse for a company. Avoid these assholes at all costs. Don't fall for their slick commercials. Hughes No-Net sucks to the high heavens. Avoid, avoid, avoid Hughes No-Net !
Comments:
BigVe
join:2005-07-15
Gulliver, MI | You better Cancel ALL CC that you have used with them ASAP.You probably will get charged a few 100 $ just for cancelling so watch out.They are Crooks big time | |
| | Reviews:
·Air Advantage
·HughesNet Satell..
| Re: You better said by BigVe:Cancel ALL CC that you have used with them ASAP.You probably will get charged a few 100 $ just for cancelling so watch out.They are Crooks big time
it's called an early termination fee. most every ISP has one | |
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Review by CountryGirl
member for 1 year, 5 visits, last login: 355 days ago
lodged 355 days ago
- undisclosed location
- Contract price not specified.
- "Not sure"
- "Everything"
- "Avoid Hugnesnet or You'll be sorry"
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(ratings match consensus)
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My experience with Hughesnet has been a total waste of time and money. I tried to do a work from home side business, but my Hughesnet connection was very unreliable and way too slow. Forget about online gaming, streaming music, or videos.
I called Hughesnet about the problems I was having, and got a person overseas who barely spoke English. They told me that I just needed to upgrade my modem. I upgraded my modem and decided to go with the pro plan as well. Both didn't make much of a difference. Now I'm stuck with another extended contract, and nothing has made much of a difference. I'm about to loose my internet completely, because the hills we have are in the way of the satellite. I called Hughes again and they pretty much gave me the birdy. They told me that I would have to pay some outrageous early termination fee if I cancel early even though I can't get service.
We have broadband coming soon to my area, and can't wait to take my satellite dish with me to target practice.
Comments:
| | Question You said this..... "I'm about to loose my internet completely, because the hills we have are in the way of the satellite."
explain. | |
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 Review by dumuggrl46
member for 356 days, 0 visits, last login: 356 days ago
lodged 356 days ago
- Ville Platte,Evangeline,LA
- Contract price not specified.
- "I think Hughesnet has major issues with privacy and are extremely expensive for their slow connections."
- "I thought Centrylink was bad, but they are 100% better than Hughes."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
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(ratings match consensus)
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If only I could have Verizon Wireless service out in the rural area of Louisiana. They are second to best after Comcast.
Comments:
| | Disgusted with Hughes.NET
We are paying about $90 bucks a month for Hughes.NET which caps usage at roughly 450 Mb per day (although recently, what you don't use the previous day rolls over into the next day). So still, that's a max of about 12.6 to 13.9 Gb per month. We get one free "token" per month which allows us to refill our cap once a month, but you actually have to wait until your download has exhausted before you can use it, so if I know in advance that the cap will be hit, I actually have to sit there and wait until my allowance is down to zero before I can use the token. Alternatively, I can pay $25 for two tokens, but waiting for the cap to hit still applies.
The worst, though, is the speed. I have what is about the same as the Power 200 plan, which states download speeds 2.0 Mbps. In reality, I'm getting about one tenth that (200 kbps). I have no DSL connection available due to my rural location. There is certainly no 4G coming around any time soon. So I am looking at other Satellite Providers like Wild Blue. Here is what their sales rep told me in an e-mail:
as for the speeds - our customers are generally getting 12-18 mbps down and 2 mbps up, ping rates 600-1000 ms.
If this is true, then it's a no-brainer switching to wild blue, but going through the reviews on the Internet, I'm getting a whole lot of negative feedback on WB.
Here's the frustrating thing: If I do a speedtest using the satellite's diagnostic, it says I'm getting about 2 Mbps. But if I go to an online speedtest site, like speedtest.net or speakasy.net, I'm getting about 200 kbps max d/l (sometimes much lower) and about about dialup for u/l.
Their customer service is atrocious; I haven't been able to contact anyone regarding my service. My installation was horrible: I had to go to the hardware store to buy the installation materials (10' galvanized pole, 40 lbs. of cement, etc.). Then they were here until 2:00 a.m. on a business night installing it. I think that I was older than both of them combined. | |
| | | |  Re: Disgusted with Hughes.NET
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| | | | | Re: Disgusted with Hughes.NET i switched from wildblue to hughes. both are almost worthless, but hughes is a whole lot better. i have no other choices other than dialup or paying big bucks for a dedicated line which i can't justify. what pisses me off the most is, if i lived in the city, i could have FREE internet. by the way, you couldn't pay me to live in the city, i love my country home and all that goes along with it. i guess if push comes to shove, you can keep your internet. | |
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