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Review by CountryGirl 
member for 1 year, 5 visits, last login: 1 year ago
lodged 1 year ago
 undisclosed location
 Contract price not specified.  "Not sure" "Everything" "Avoid Hugnesnet or You'll be sorry"
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My experience with Hughesnet has been a total waste of time and money. I tried to do a work from home side business, but my Hughesnet connection was very unreliable and way too slow. Forget about online gaming, streaming music, or videos.
I called Hughesnet about the problems I was having, and got a person overseas who barely spoke English. They told me that I just needed to upgrade my modem. I upgraded my modem and decided to go with the pro plan as well. Both didn't make much of a difference. Now I'm stuck with another extended contract, and nothing has made much of a difference. I'm about to loose my internet completely, because the hills we have are in the way of the satellite. I called Hughes again and they pretty much gave me the birdy. They told me that I would have to pay some outrageous early termination fee if I cancel early even though I can't get service.
We have broadband coming soon to my area, and can't wait to take my satellite dish with me to target practice.
Comments:
 | | Question You said this..... "I'm about to loose my internet completely, because the hills we have are in the way of the satellite."
explain. | |
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 Review by dumuggrl46
member for 1 year, 0 visits, last login: 1 year ago
lodged 1 year ago
- Ville Platte,Evangeline,LA
- Contract price not specified.
- "I think Hughesnet has major issues with privacy and are extremely expensive for their slow connections."
- "I thought Centrylink was bad, but they are 100% better than Hughes."
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If only I could have Verizon Wireless service out in the rural area of Louisiana. They are second to best after Comcast.
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| | Disgusted with Hughes.NET 
We are paying about $90 bucks a month for Hughes.NET which caps usage at roughly 450 Mb per day (although recently, what you don't use the previous day rolls over into the next day). So still, that's a max of about 12.6 to 13.9 Gb per month. We get one free "token" per month which allows us to refill our cap once a month, but you actually have to wait until your download has exhausted before you can use it, so if I know in advance that the cap will be hit, I actually have to sit there and wait until my allowance is down to zero before I can use the token. Alternatively, I can pay $25 for two tokens, but waiting for the cap to hit still applies.
The worst, though, is the speed. I have what is about the same as the Power 200 plan, which states download speeds 2.0 Mbps. In reality, I'm getting about one tenth that (200 kbps). I have no DSL connection available due to my rural location. There is certainly no 4G coming around any time soon. So I am looking at other Satellite Providers like Wild Blue. Here is what their sales rep told me in an e-mail:
as for the speeds - our customers are generally getting 12-18 mbps down and 2 mbps up, ping rates 600-1000 ms.
If this is true, then it's a no-brainer switching to wild blue, but going through the reviews on the Internet, I'm getting a whole lot of negative feedback on WB.
Here's the frustrating thing: If I do a speedtest using the satellite's diagnostic, it says I'm getting about 2 Mbps. But if I go to an online speedtest site, like speedtest.net or speakasy.net, I'm getting about 200 kbps max d/l (sometimes much lower) and about about dialup for u/l.
Their customer service is atrocious; I haven't been able to contact anyone regarding my service. My installation was horrible: I had to go to the hardware store to buy the installation materials (10' galvanized pole, 40 lbs. of cement, etc.). Then they were here until 2:00 a.m. on a business night installing it. I think that I was older than both of them combined. | |
| | | |  Re: Disgusted with Hughes.NET
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| | | | | Re: Disgusted with Hughes.NET i switched from wildblue to hughes. both are almost worthless, but hughes is a whole lot better. i have no other choices other than dialup or paying big bucks for a dedicated line which i can't justify. what pisses me off the most is, if i lived in the city, i could have FREE internet. by the way, you couldn't pay me to live in the city, i love my country home and all that goes along with it. i guess if push comes to shove, you can keep your internet. | |
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Review by (hidden by request)
(review was emailed from domain hughes.net)
lodged 1 year ago
- Wyandotte,Ottawa,OK
- $71 per month
- (24 month contract)
- "There is no good."
- "It is all bad."
- "Stay away from HughesNet. DON'T EVEN THINK ABOUT IT!"
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I've had HughesNet for about 3 years now and would never recommend them
to anyone at any time. Their 'blazing' speeds are just barely faster
than dial-up. Their customer service is the absolute worst on the
planet. I'd rather call the phone company or an insurance company.
Even if the operators could speak English, they can't solve your
problems. Two out of the last three times I called Customer Service, I
solved my own problem while on the phone. The tech was completely
clueless. The third time I called, no one could solve my problem!
After installation, I discovered they charge an extra $5 per month to
mail your monthly bill. I called Hughes and the lady I spoke with said
they never mention the $5 to anyone. I filed a complaint with the
Maryland State Attorney General and Hughes agreed to waive the $5 for
the life of my service. By the way, I'm shopping for another provider
right now. Hughes is terrible. Hughes is horrible. I wish the lawsuit
would put them out of business.
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| | hughesnet their service is so bad i am considering investing a chunk of money to be my own wisp just so i can get off theirs!!!
no one in our neck of the woods has anything positive to say about them. stay off if at all possible! | |
| | | | Re: hughesnet ya I had wild blue for 3 years and some nut talked me into getting hughes net. It sucks worst then wild blue didn't think that could be possible, but is is and now I am stuck with them for 2 years I don't have a choose but to have to have eather wildblue or Hughes net. | |
| | | | | Re: hughesnet i had to cancel huhges net now they want me to pay 585 to do this. they took money out of my checking account that i never agreed to. i'm broke no money. hughesnet does lie and cheat | |
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Review by (hidden by request)
(review was emailed from domain aol.com)
lodged 1.1 years ago
- Thorn Hill,Grainger,TN
- Contract price not specified.
- "slower than dialup"
- "don't get hugesnet save your money."
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Friday the 11th May I left Hugesnet and would not tell anyone to sign up on Hugesnet. For over a year I put up with their lies. The service was slower than dialup and was paying $80.00 a month. I had them at my log cabin and the service was slow for day one. I spent hours on the phone with tech support and no help, I only used the service about 2 weekends a month. Stay away from Hugesnet. Oh yes they charged me $235.00 to get rid of their alful service.
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| | Rip Off - Run Like the Wind! I have been an unsatisfied customer paying 80+ $/ mo for almost a year. One year left and I am HISTORY. Smoke signals are faster and less of a headache - yikes! Do yourself a favor and keep the slow (and less expensive) DSL connection - at least you won't have to feel like an idiot! | |
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 Review by Vince_C
member for 6.2 years, 25 visits, last login: 355 days ago
updated 1.1 years ago
- Grayson,Caldwell,LA
- Contract price not specified.
- "It actually worked years ago."
- "Completely useless service most of the day and night now."
- "Not worth the cost!"
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When I first acquired this service years ago it worked great. I could do almost anything with few exceptions.
Hughes' fair access policy will keep you from doing such things as watching videos and downloading service packs for twenty two hours out of a twenty four hour day.
However, over the past year, this service has degraded to the point where I can barely run the test @ »www.speedtest.net in the afternoon. Here is a link to my latest test result from just a few minutes ago: »www.speedtest.net/result/591362293.png
After viewing the results, you tell me if this service is worth $59.99 a month! I can answer that with a resounding NO!
My suggestion: Don't waste your time and money on this service. If you do, it may work fine for a while, but the service will degrade. Hughes will be of no assistance and have you running in circles trying to get it fixed. They have abhorrent business practices that are driving away long time loyal customers! Be weary and be aware before you decide to purchase this service.
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4/8/2012
I've long since cancelled this service and moved over to 3G since it is the only other available service other than dial-up. Needless to say, I'm much happier with the 3G service. Perhaps someday 4G will show up...
Other than the above, the class action against Hughesnet has been WON. The residing judge is sitting on it, waiting as long as possible to determine the award.
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Review by monicam
member for 1.2 years, 0 visits, last login: 1.2 years ago
updated 1.2 years ago
- Brandywine,Prince Georges,MD
- Contract price not specified.
- "their marketing"
- "the actual service - or more accurately - complete lack thereof"
- "Don't fall for the illusion. You will pay (a lot) for less than mediocre connectivity."
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Dear Hughes Net,
I just wanted to tell you how much I HATE your service. And hate truly isn't a strong enough word for how much I loathe this internet service. If my husband hadn't locked us into a multi-year contract, I would have booted Hughes Net out of our house and off of our roof a month into our service. Rest assured, THE DAY our contract with Hughes Net is complete we are through with your company.
The service is so bad that if I ever ran into the actress that represents your company in TV commercials on the street, I fear I might punch her in the face for her bold lies. It would be better not to have a computer in the house at all, than to pay ridiculous money for the illusion of internet service.
After yet another morning of horrible internet connectivity, I was simply compelled to take time out of my very busy day to tell you how much I hate your services. I don't even have to blog about how bad Hughes Net is because anyone who visits our house comments on the inability to get on the internet.
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Review by heathepw
member for 1.2 years, 1 visits, last login: 1.2 years ago
updated 1.2 years ago
- Vinemont,Cullman,AL
- Contract price not specified.
- "Works great, when it is working."
- "Too much down time. High speed service is allotted which was not mentioned in the original contract."
- "Now that high speed service is finally available through my phone company I plan to change to that."
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I have been a customer for almost 7 years and never missed a payment (it comes directly from my credit card). Over the last 6 months the service has been pathetic. I was on the phone for over 2 hours last night with tech support and could not correct the problem (no internet connection) so the lady referred my problem on up the ladder and I was supposed to get a call back between 7 and 8:30, which never happened. I went to bed at 10:30 after waiting up as long as I could. We tried re-registering the HN7000 modem but constantly got the message "Content was blocked because it was not signaled by a valid security certificate." Basically HughesNet had blocked my access for unknown reasons and couldn't straighten out the problem. I was away from home for a couple of months in the fall (so I made the payment and did not use the service at all). When I got home there was nothing to watch on TV so I watched a couple of episodes of Law and Order online. The next day I couldn't do anything on the internet. This is when I first found out about the "fair access policy." Basically it means you only get a certain amount of high speed service for the $80 per month you have paid for almost 7 years. This was never mentioned in my original contract. If you exceed the fair access amount of high speed time, you have to buy tokens in addition to your $80 per month payment to get high speed service back before 24 hours goes by. The more I researched the situation I found that HughesNet had oversold their high speed capability and had to come up with the fair access policy so they could service all the excess accounts they now had. I live in a very remote area so that is the only reason I chose HughesNet to start with, that was the only service I could get. Having had 4 outages over the last 6 months I don't think it could be any worse (and a lot cheaper) to get my high speed service through my phone company since they finally offer it. I called customer support today and they scheduled another tech support call for me tonight between 6 and 7:30. If I do not have internet service tonight I will be cancelling my credit card (so they don't charge anything else to it) and I will be done with HughesNet permanently. Anybody want to buy a HughesNet satellite and HN700S modem?
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Review by Nevermind
member for 1.2 years, 0 visits, last login: 1.2 years ago
lodged 1.2 years ago
- Fresno,Fresno,CA
- Contract price not specified.
- "HughesNet is the WORSE POSSIBLE COMPANY"
- "They are Deceptive, "Fair Use Policy" is a JOKE"
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This company LIES and CHEATS! do NOT try them, they ripped us off by limiting our MB and the contract verbiage about that is hidden 5 layers into their online contract.....I watched one or two videos per month, and were were done for our MB....and by the way, they did NOT limit the MB for the first 60 days, so we got past the time we could ask for a refund and cancel our service. So, once we got past the 60 days; they limited our MB to the point of SLOWER than DIAL UP. Their customer service is ABUSIVE! ..We did cancel and fought w/ them and got them to charge us 1/2 of the cancellation fees...to about $250 from $450. It was worth it to switch to Comcast. We are so much happier.
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Reviews:
 ·Air Advantage
 ·HughesNet Satell..
| this is what happens when you don't research sorry but it's your own fault that you didn't know about the FAP. a simple google search or even going on their website would have saved you that headache.
i sure hope that comcast wasn't available to you before you chose hughesnet because if it was, it just makes you even more of a fool.
you said you could only watch 1 or 2 videos a month? hughesnet's download allowance is based on a daily reset so i'm not sure what you mean there.
their customer service does suck. i will give you that one | |
| | | | Re: this is what happens when you don't research This company LIES and CHEATS! do NOT try them, they ripped us off by limiting our MB and the contract verbiage about that is hidden 5 layers into their online contract.....I watched one or two videos per month, and were were done for our MB....and by the way, they did NOT limit the MB for the first 60 days, so we got past the time we could ask for a refund and cancel our service. So, once we got past the 60 days; they limited our MB to the point of SLOWER than DIAL UP. Their customer service is ABUSIVE! ..We did cancel and fought w/ them and got them to charge us 1/2 of the cancellation fees...to about $250 from $450. It was worth it to switch to Comcast. We are so much happier.
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Ask me about my sites:
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| | | ernliz
join:2001-11-25
Albemarle, NC Reviews:
 ·RoadRunner Cable
| Re: this is what happens when you don't research said by AuraReturn:Why did you choose a satellite internet over cable anyways?
Really!! And I may be hitting a nerve here, but anyone who watches streaming movies on wireless Internet (like Clearwire, "unlimited" 3G on smartphones, etc...) doesn't get any sympathy from me. That's what TVs are for! Why diminish broadband for others by watching MOVIES on wireless Internet!!! | |
| | | |  ArrayListnetbus developerPremium
join:2005-03-19
Evanston, IL | Re: this is what happens when you don't research 3G internet is more than capable of serving video. your comment shows massive amounts of ignorance. | |
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Review by Sarentack
member for 5.3 years, 143 visits, last login: 88 days ago
lodged 1.3 years ago
- Ocean Springs,Jackson,MS
- Contract price not specified.
- "Only thing available where high speed is not available, although its still weak."
- "Just about everything"
- "Avoid it if you can"
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Not only is it $60 (which is twice the much of high speed services that are many many times faster), But its $60 and you are limited to 250 MB a day, exceed the 250 MB a day and you got the option of paying $5 for a token to gain additional 250 MB for that day or deal with 56k speeds. Basically they are trying to leech more money for an already over priced internet service.
The connection rate for this service is real spotty, theirs times many websites refuse to load or load real slowly at 56k rates even though the 250 MB Bandwidth has not been exceeded. Often have to reset the modem which is huge for a modem, much like the satellite dish. But whats suppose to be 1.5 MB speeds is more like 100-200 KBPS speed, ping rates are rarely under 1000.
You better be desperate and ready to waste money if you get this service.
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Review by (hidden by request)
(review was emailed from domain hughes.net)
lodged 1.3 years ago
- Klingerstown,Schuylkill,PA
- Contract price not specified.
- "Not happy for the price"
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We took Hughesnet because we thought from advertisements it would be pretty good. The only reason we change servers was because out old server Skyway went out of business. What a shame, they really were on top of things. This is much slower than Skyway, I have problems with email. Naturally, you call tech support and get overseas. I had an occasion the other night to call tech support, ultimately they sent me to someone in the states hired by Hughesnet to keep the customers happy-well I'm not! For a fee of $150.00 they'll fix the problem, I told him I can't afford that so he said he'll give me a break at $100.00. WOW, that money could buy gas to pay to go for doctor visits. My sister has Wildblue and has gotten tech support several times that fixed her up each time and they didn't charge a dime! I should have talked to her before we hooked up to this. I know this-as soon as DSL is available in our area I'm out of here!!!
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Re: how much HughsNet sucks
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