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 Review by yolarry 
member for 5.2 years, 848 visits, last login: a few hours ago
updated 3 days ago
 Creston,Wirt,WV
 Contract price not specified.  "a little bit better than dial up." "Bad Pings, FAP, Crappy Tech Support!" "Get it only if you have to!"
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(ratings match consensus)
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If you ever thinking about getting Hughesnet then please remember my rules!
- Rule #1 ITS NOT A HOT ROD!!!!
- No games due to bad pings (maybe facebook games like farmville and Mifia Wars)
- No VOIP (Trust me. I already tried Skype)
- No youtube/netflix until 2am to 7am
- Don't download Heavy files until 2am to 7am
- Limit will always be here during the day restores about 20MB an hour
- Always turn off/manual Windows Update
- Shut off software updates the best you can! (Anti-virus update is alright)
- YOU CAN restore your internet once a month if you FAP (Fair Access Policy)
- Install Hughesnet Status Meter or hnfapalert so you don't have to worry about going over the limit.
If you remember this and use the tools that HughesNet provides, you should be fine but if you a internet hog like me and needs all the bandwidth that you can get then hughesnet is not for you. I suggest you to call any other ISP then HughesNet/Wild Blue see you can get some decent speeds...if you cant get anything else well then learn how to lightly use the internet then just go for it.
I be waiting for something else better like DSL. once I get it, I'm gone!
Update 9.18.2011 after six years I got my Hughesnet repair.. I was really hoping it could hold out until I get DSL. Nope. Thanks to Hughesnet Excutive Customer Support Vu Lee. He was very friendly and give me a proper tech guy that can I understand his speaking. a local repair man came and replace my transmitter and die 2 months. So I called Vu Lee again and they send out another different tech and watch him open transmit brand new out of the box. So 2nd times a charm and they just upgrade speeds to all HN7000S which means I can FAP in 16 mins. Well done Hughesnet well done!
But at least its loaded pages better then I had for 6 years
Update 4.2.2013 Got a power outage and lost my HN7000S config. Just to remind you that installer setup page on DOES NOT WORK with windows 8 with IE10. Lucky I have a windows xp pro laptop with IE6 laying around in case problems like this. Just save a tech from coming out and fix it and charge $125 over that bullcrap.. I counting down the days. I just saw frontier with bunch of trucks and state road cleaning off the phone poles. I ask frontier tech whats going on he said watch for DSL sign pop up near this box soon. He also note fiber optic lines FINALLY! Good bye hughesnet.
Update 4.4.2013 Hughesnet did not cancel my tech visit but it seems they were trying to pull a Gen4 upgrade on me. I decline them and told them I about ready to ditch it. I talk to another frontier tech he said it might happen less then a month. I will update this again.
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Comments:
 | | facebook As of June 1, 2010, FB will not open at all. I can get any other websites ... just no FB. Any suggestions? | |
| | | | Reviews:
 ·HughesNet Satell..
| Re: facebook said by cherylandy :
As of June 1, 2010, FB will not open at all. I can get any other websites ... just no FB. Any suggestions?
Restart the modem always helps
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HN7000S 5.8.0.72 - 99 West 1370 MHz -Transmit 1 watt - .74m Dish - Pro Plan - installed October 2007 - WRT54G V6 DD-WRT V24 | |
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| | service This service is by far worse than anything including dial up! Get your hear out of your ass and invest! | |
| | | Hughes is a Ripoff My iphone internet is far better than hughes net. I live in the country so had no other choice but to use there service. They are by far the worst internet provider i have ever used. When I tethered my iphone to my laptop my service was a 100% better than hughes. So I cancelled my service and guess what they expect you to crawl on your roof and take off i piece of your satellite. Or pay 200.00 dollars for equipment. Not to mention how many times the satellite was down and hope it does not rain or snow because It will not work at all then. Oh and did I mention that you have to use a download manger to to download in the middle of the night because the limit they give you is not enough to get anything done. I would not recommend them them to anyone and plan to let everyone I know how evil this company really is. | |
| | Reviews:
 ·McDonald County ..
 ·Millenicom
·HughesNet Satell..
| Re: Hughes is a Ripoff Well since you decided to compare this service to your cell provider, lets do that.If you have an unlimited package on that phone then all but sprint will either throttle you or cut you from priority on the tower you are pulling from after 2GB and there is no free time. If you do have Sprint and can get a signal good enough to be reliable then you are one of very few in Oklahoma that can unless you live in one of the bigger towns or cities in which case you could surely get something better than Hughes or cell phone service. If you don't have an unlimited package then those overage charges are going to change your tune real soon. As mentioned none of those cell providers are going to give you a free period anytime of day or night. Your surfing speed on a tethered cell phone will almost always seem faster because you don't have to send the signal 28000 miles each way to get that webpage loaded but start a large download and see who gets done the fastest. Unless you are lucky enough to be in one of the 2 4g areas in Oklahoma (soon to be 3 as Bartlesville is fixing to be lit up in a few weeks) then your download speed is between 500Kb/s to 2Mb/s compared to my 4.2 Mb/s and I can download more than your probable 2GB maximum for the month in a single night with that download manager and I can do it again tomorrow night and every night there after but when you hit that ultra low cap you are throttled for the whole month.
For those like me that have unlimited packages that eventually do get 4G will be better off being tethered than on HN untill Verizon either does away with the unlimited package entirely or starts traffic shaping the 4G users like they are doing us on 3g now and then HN will trump them again. The only really viable cell phone option to compare with HN is Millenicom and again there are no real guarantee's there because as Verizon becomes more restrictive Millenicom is as subject to their greediness as we are and will likely see the same crap rolling down hill to them.
So in retrospect if you look at the track records, HN is only getting better and treating their customers better every day while the cell companies study and scramble to find new and more inventive ways of screwing their customers. Now I say this with sprint as the exception for the time being, as much as I hate that company, they deserve a Kudos for not following in the footsteps of their competitors and I would use their service through Milenicom if they would just improve their coverage areas so I could get a signal.
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HughesNet elite plan/.74 dish w/1watt trans. / 9000 modem / 3 computers on a linksy's wired network | |
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| | Redone the review I just updated the review. I waiting for dsl to come  | |
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| | Verizon Wireless I dont even have cell service. so useless to me.. | |
| | | I like HughesNet I dont HAVE to have the service, I choose to, I wont deal with Time Warner or Frontier which is the two other services in my area, I actually don't have any issues with Satellite internet. | |
| | Reviews:
·HughesNet Satell..
| Re: I like HughesNet said by scottymead:I dont HAVE to have the service, I choose to, I wont deal with Time Warner or Frontier which is the two other services in my area, I actually don't have any issues with Satellite internet.
._.
Not sure if trolling.. I guess you don't care about pings.
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HN7000S 5.8.0.82 - 99 West 1370 MHz - .74m Dish - 1.5mbps down 196kbps up with 375MB CAP - installed October 2007 - Repair September 20011 - Linksys N3000 DD-WRT & WRT54G DD-WRT at neighbors house | |
| | | | oops double post. stupid hughesnet.
Mods delete this reply? thanks. | |
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Review by bzmingus
(review was emailed from domain gmail.com)
lodged 7 days ago
- Byron,Ogle,IL
- Contract price not specified.
- "better than dial up"
- "Trouble with HTTPS, worst customer service EVER. IN HISTORY. I mean EVERy"
- "STAY AWAY"
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Got Hughes.net 5/31/11 under the recovery act. Very hard to find useful, relevant information about the recovery act. But Hughes.net offered it with no install fee, and no contract. 15. Mbps down, something like 256K up, but up didn't count against usage. Started at I think $50 bucks a month, all told. By the 3/1/2103 it was up to 65$.
Considering what I upgraded from (DIAL-UP) it was pretty good. But it was not reliable. Modem needed to be reset probably once or twice a week. Did not always play well with my wireless router. Fast? Well, faster than dial up. 1.5 Mbps means 1.5Mbs at best, and best means once in a blue moon. Most of the time, it was more like 256-500K. I could watch YouTube, if i let it buffer half way first. Netflix? No way.
A year or so after I got it, they went to a new 'bank' system, which would automatically carry over your unused bandwidth for each day (my plan was 250 MB per day) to the next day, with a max of two days (500MB) in the bank.Even with this, I ran out of bandwidth on a regular basis, and had to purchase a renewal token ($5 each, 3 for $12.50). Each one good for 250 Mb. That was my own deal, I knew the limit when I signed up, I don;t hold that against them.
The worst part, the deal breaker, was that Hughes.net has trouble with secure web pages (pages that start with ») Not always, but when trouble happened, it shut them down. All of them. Completely. For us that meant no online banking, no online class access, no bill pay. Pretty much nothing except IMDB and Weather.com.
Long story short, I decided to upgrade to Gen4. Until i looked in to it. I discovered that under Gen4, there would no longer be a FAP free zone. (Currently 2-7am) And under Gen4 all traffic would count, download AND upload. True they offered 'bonus bytes' which make it sound like you are getting twice as much bandwidth, but really what it meant was 'no more FAP free time. Now FAP free time is limited to your bonus bytes, and if you use all them up, we will take the bytes out of your regular bandwidth. Plus they would charge me 250 bucks to upgrade. (Free for new customers though)
So I looked in to Exede by WildBlue. Still 250 bucks to install, but that would include the modem lease for two years( $10 a month) So I cancelled the Gen4 upgrade and went with Exede.
When I called to cancel Hughes.net, I called six time over a three day period. Six times!!! And I got hung up on by hughes.net. SIX TIMES! When i finally did talk to them to cancel, they offered me a FREE MONTH of Hughes.net if I would stay! Once i got them to understand that i did not want their service anymore, they agreed to cancel it, they told me it would take effect in thirty days. Wait, i said. you're saying i already paid for the next month? When did that happen? Today, he says. WHAT??? They hung up on me for THREE days, then BILLED me for the next month. No thank you very much. Finally argued the charge back off and they cancelled the service. Then he let me know that if i changed my mind and reactivated my service, there would be a $25 dollar reactivation fee. HA HA HA HA HA
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 Review by pistachionut
member for 4.4 years, 1103 visits, last login: 1 days ago
updated 29 days ago
- Waverly,Wood,WV
- Contract price not specified.
- "Rural availability"
- "Download Cap, Price"
- "Satisfactory alternative, do your research"
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UPDATE: 3-10-13
Just streamed a VOD HD movie through DirecTV last night, didn't stutter once. Yeah it eats a large chunk of the monthly allowance but I was impressed. Just another testament about how far satellite internet has come over the years.
Dec. 8, 2012:
Decided it was time to update this as the original review was many years old and hinged from the initial days of the 7000 series service. Currently using Gen4.
Satellite service is demonized but if you know what you are getting into with some research then your expectations wont be ridiculous.
Is this comparable to Fiber Based? No. Is this comparable to Cable Based? No. Is this comparable to DSL based? No. Is this comparable to Cell Based? Loosely.
Satellite is considered as a last resort service, and it is marketed as such by the companies themselves. If you live in town and get pissed at your cable/phone provider, this is not your solution.
First, it is expensive. Plans generally range from $50.00 to $130.00, depending on if you bundle with a satellite TV provider, speeds wanted and data allowance...and that cost is pre-tax and pre-lease. These guys are just like your cable and phone companies. They advertise one price but hide the actual price in modem lease and other bogus fees. So plan on your final cost being 10-15 dollars higher than the advertised price.
Second, latency is not your friend. If you are reading this and frequently visit this site then you are probably more tech savvy than the average Internet user and know exactly what I mean. Pings are going to range from 750 to 2000+ consistently. Good for online gaming? No. Good for VOIP phone? No. Skype? No. You get the idea (compare to fiber/cable/dsl where good pings can be 40 or lower).
Third, you'll be agreeing to a contract (24 months)...UNLESS you want to pay substantially more for your intial hookup and purchase your equipment. Last I checked Hughes still offered this method and it would drop the 10 dollars a month lease off your monthly bill.
Fourth, data allowance. Think that cable companies 250 GB cap is ridiculous? Try 20 or 30 gigs, and even that is split between anytime and "bonus bytes" available for use in a 2AM - 8AM window.
Basically the plan I am on gives me a total of 30 gigs. I have 15 gigs to use whenever I please. I have another 15 gigs for use during the 2-8AM window. If I exceed the 15 gig bonus bytes it starts digging into my anytime data. If I hit all 30 GB 10 days into my current month, tough cookies. I either deal with the drastic speed reduction til reset or I can purchase restore tokens for some extra data allowance. While not crazy expensive, they are still a slap on the face for what little data you get for the price.
Fifth, speed. My currently download speed SHOULD be 12mb down. Do I get this speed? Rarely, if ever. Speeds range from 150K to 10M in my speed tests so far. But they are consistently higher that what I received on the 7000 and 9000 series.
Just sounds horrible, right? Why on earth would you ever get this monstrosity?? Lets explain some good stuff.
First, while expensive it is cheaper than ever before. Initial startup costs can be virtually zero dollars with mail-in rebates and "ever present" sales. The first time I installed satellite it cost over $400 day one. Now you can get it done for $50 or less.
Second, latency. While the pings are high, they are better. So far on GEN4 im seeing pings staying below 1000, whereas before it was usually above 1000 and often 2000.
Fourth, data allowance. They aren't great, but they have improved. You are getting more data for the price now, and the adoption of tokens is a good, if expensive, way to still use your service if you accidentallly download that huge file because you left your computer on overnight, etc. There was a time this was not an option (you hit the cap? too bad - deal with it till the reset)
Fifth, speed. They are higher, and more consistent, and work better with the newer technology. My first satellite connection was 500k, now it is 12M, there was a time I thought Id never get these speeds.
Basically people do your research and set realistic expectations with satellite internet service. It has its niche and place, and If you understand what it is and what it's for you wont come on here and give it a 0% review because you thought it was like cable/fiber/dsl when you moved from the city to the country.
One last thing. And this is a pro, remember that super derecho back in late June, did massive damage and all that. My satellite was still working. Didnt have to wait on the utlities to fix thousands of miles of lines.
Comments:
| | impressed I as well am impressed with Hughes Net I have never had issues with the service. About a month ago I downloaded Windows 8 and the download only took 25 minutes for 2GB | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 32 days ago
- Siler,Whitley,KY
- Contract price not specified.
- "hughesnet gen 4 worst ever"
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ok were do i start??? i reacttavte my service call them ask the full amount they told me so i payed it.
my bill isnt due till 4-27-13,so the page pops up and says my service is interruppted ,so i call they say i need to pay a hundred 25 dollars now for this page to go away and fo rme to use the service again!and my bill isnt due for a nother 20 days ,,what a bunch of crap this guy was saying,,,,,,and the service really sucks slow all the time,,bill always high,,and they always tell you a bunch of crap on the phone.
wish i never installed this gen 4 .
i just dont undersatnd how you have to pay your bill every 2 or 3 weeks to have internet?
well that what he was saying.
ive pay them a lot of money and they just want more.
another 125 dollars wene i planily called them and ask what was the full amount of the bill i need to pay and they told me excatly the amount now there saying 2 weeks later that we need to pay 125 now for our service to work for 20 more days wene our bill is due the 27 ,gen4 and hughes net can kiss my @#$ i aint giving them more money its to high NOW..o well il just get wildblue or some other service .
maybe they isnt as bad as gen 4... i no my typing sucks but so do hughes net gen 4 two............
Comments:
| | lol I have no idea what you wrote lol , cancel them get verizon LTE or something. | |
| | | | Re: lol I understand him satellite sucks . | |
| | | | I'm going to guess is there was an extra charge for install or expensive fluids for the executives bowel cleansing, so since Hughesnet could not access the funds via a credit card or auto bank withdrawal, they cut his service and put up a pay window.
A lot of services are 'pay for the month ahead' , so the company can try to ensure no loss of revenue from billing issues. | |
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| | Hughesnet. sucks IT IS NOT JUST as easy as cancelling and getting somebody else. they lock you into a 24 month contract & overcharge you at will. You will not get an English speaking person on the phone to discuss. You will not get ANYONE on the phone for over 40 minutes of wait time. You will be told by this non-english speaking person that they will resolve the problem and they do not. You will be told you will get an email and you do not. Then they will CHARGE YOU AGAIN!! This company is a grand scam & their service is the WORST!! If you are in the country, you don't have a lot of providers to choose from. | |
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 Review by diablo1892
member for 1.9 years, 362 visits, last login: 1 days ago
updated 40 days ago
- Rockville,Hanover,VA
- Contract price not specified.
- "Good speeds with the Gen4"
- "poor costumer service and connection (due to high latency)"
- "Really a big improvement from 7000 to HT1000, could'nt be happier"
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I don't consider broadband nor even recommend anyone getting it...
We WERE to order the very last one, the one that's business packages BUT they never gave us it... They gave us a lamb package and now we have this so called "download allowance meter" ..
The install process? well the guy got the dish installed and had already got his laptop hocked up just to be sure that its operational but after dish installation, he layed there on the roof talking to his wife...
Not sure what the brand nor the equipment he used but i do know the brand of the Hughes net receiver: HN7000S and for the switch its: D-link also with a WI-FI modem...
Well as far as me TRYING to play on far cry 2 Multiplayer I think that tells me enough.. Tons of lag and more than enough weird stuff happening while game play..
This would be my second time reviewing this provider.. What you see above is back when I had the HN7000 edition, I am now using the Gen4 HT1000. Still using the WiFi as provided above (same with switch) .. Got the upgrade in november, we were forced to upgrade cause the speed on the old modem just completely died one day, modem started making weird noises so we traded in for another and brand new one.. Well that did'nt do anything, speeds were still dead, could not download or upload anything and ever since we made the upgrade we'v been getting hammered lately with Gen4 invitations. The max speed that i seen Gen4 do was 1.5mb/s and thats really good but sadly it's not what we're paying for however it will work for us.
We're still paying the same price as we did with HN7000 ($110/month) so can't really complain on that. The allowance is wayyyyyy bigger and a little stressful than the old 500mb, now we're able to download bigger amounts of files, tokens are up to 2x cheeper than the old ones, for a 500mb token on the old you would pay $10 for just one but with the new you can get two 500mb tokens with $10 so they are definitely cheaper.
Most of the bugs have been worked out of the system so far but if your wanting to get it I suggest waiting it out for a couple more months, hughes is trying to get there email provider, allowance and token restoration up and working correctly. But I must say its really a big improvement.
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Review by will23
member for 209 days, 7 visits, last login: 61 days ago
lodged 61 days ago
- Dutchtown,Cape Girardeau,MO
- Contract price not specified.
- "You have great speeds till you hit your limit."
- "The speeds are unbareable when you hit your limit."
- "It just isn't worth it for those that stream movies everyday."
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Well I decided to get it because I was just tired of a slow 1.3Mbps connection being split. So I decided to sign up with hughesnet. I got their basic package and everything was going perfectly for the first two weeks. Only issue was that the service went down a few times and in the rain it was in degraded condition. After the 2 weeks all of a sudden the limit went down rapidly and got to zero in a day or 2. Thing is that for the 2 weeks I had it the download meter kept resetting each night to 100%. Then all of a sudden it was being drained as if you poked several holes in a water bottle with a nail. If it would have kept resetting daily I would have been fine with it. But with this .2Mbps connection it just isn't worth it especially since it is split to 2 computers. Thing was when I signed up the sales told me it would be at least 1Mbps if the limit was met. Then later when it was met they said it should be .5Mbps. I have just been getting told false information left and right ever since I have signed up. Also they told me I would get 1GB reset tokens each month and it was really only 500MBs. They said they would give me another 500MB reset token because of being told falsely but I haven't seen it yet. I would rather have a service that stays steady through the month instead of getting really fast and going down to unusable after 2 weeks. I hope this helps someone that is looking to sign up. As in the end they really aren't worth it unless you have it on one computer and don't really look at 1-2 videos each day.
Comments:
BigVe
join:2005-07-15
Gulliver, MI | All i can say You should have read feedback here before signing up with those crooks.If you try to cancel they are going to take hundreds of $ from your CC and not likely you will get it back.Their way of saying thanks for giving us your CC # | |
| | | Cancel the card before they bill it. CANCEL THAT CREDIT CARD NOW! LOL | |
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Review by TexasMusic
member for 63 days, 0 visits, last login: 63 days ago
lodged 63 days ago
- Lexington,Lee,TX
 Business customer- Contract price not specified.
- "Nothing. Absolutely nothing."
- "Equipment, network, tech support, pricing, reliability. Other than that....."
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I'm not a person who writes public reviews, but HughesNet has been so consistently awful that they've earned this one.
We've had them since 2005 at our home in rural Texas when they were the only option available for service. The network has, in our experience, *always* been slow, fragile and poorly serviced. When the network was actually functioning, no matter how carefully we monitored our usage, no matter how literally impossible it was to have exceeded our bandwidth, we would constantly trip the brake on our account, requiring another pointless call to India to service people who didn't care and could do nothing to address the problems. By way of qualification here, we don't do any online gaming, watch online video only rarely and never got in the habit of downloading much music because we've never had good enough Internet service to do so but still managed to somehow be put in a position where we were hustled to buy tokens to get back the service we were never receiving in the first place.
Customer service calls usually involve long waits to talk to a marginal English speaker who is obviously reading from a list of prepared responses and it usually took multiple calls like this to get bumped up to someone who actually had the knowledge and authority to address our issues. The one service visit from one of their contractors was mostly about pressuring us to upgrade to the newer service at a significant price hike. The very strong overall impression was "We don't have any competitors in your area and don't have to do any better than this."
The SAT service that has replaced HughesNet has been everything HughesNet isn't. Customer service is based in America, the installation tech was here within 48 hours of the initial call to sales and the speed of the network is beyond anything we have ever received from HughesNet in the last 8 years. I also don't have to reboot their receiver unit several times a day unlike the receiver unit we got from HughesNet.
I would gladly, happily join in on *any* class action lawsuit against HughesNet now or at any time in the future for breach of contract because, well, because they've earned that kind of contempt. If you're contemplating HughesNet for Internet service, do yourself a big favor and look into mobile hotspots or one of the newer services like Exede instead of putting yourself in a position to be as disgusted and angry with HughesNet as I am within a year of starting service with them.
Comments:
| |  Unreliability and no customer service
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| | | | Re: Unreliability and no customer service No worries! The installer is the one who submits the final completed order and from there on you will be billed. Since you cancelled the install, you should not be billed. | |
| | | |  Re: Unreliability and no customer service--HughesNet Gen4
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| |  Hughsnet
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Review by shawnbb
member for 67 days, 0 visits, last login: 67 days ago
updated 67 days ago
- Bartlesville,Washington,OK
- Contract price not specified.
- "it is something"
- "everything else"
- "no other choice... only then"
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I had this service. It was ALOT of work to even get working, it was over priced, I had to pay extra for installation. ANY weather at all = no service. Ping; 1.5k, Downloads bursty= not good AT ALL for any Online gaming.
FOREIGN CUSTOMER SERVICE/ TECH SUPPORT? YOU GOT TO BE KIDDING ME! No.. Im not kidding.
Only way I got out of this contract was adding it to my bankruptcy claim; the satellite still decorates my rooftop. A reminder that hughesnet=FAIL.
Never tried gen4, but them needing a commercial to talk them up tells me something= if they need a commercial to talk them up, they are worthless.
Comments:
| | Worthless! What a joke this service is. I can't wait till the day my contract ends, at which point I will rip the freakin satellite off my house and set it on fire with a Youtube recording for the viewing pleasure of the Hughes Net people. Downloads are slow, and you have "unlimited downloads" only from 11pm-4am. If you watch two 5 minute videos at any other time, and you essentially get punished for using too much download space. If you get "frapped", you have to buy tokens to restore your download, or wait 24 hours for it to restore. If you are super conservative and never actually enjoy your internet, you get a "free" token a month to use in case of getting frapped. If you happen to mysteriously get frapped one morning, you have to call an outsourced hotline at which point you will speak with someone thats somewhere in South Asia. They will inevitably tell you that you exceeded your download allowance, despite the fact you specifically made sure to use high traffic applications like Youtube during the 11pm-4am time period. When you ask for a specific date and time at which your system overloaded, you will be promptly hassled and not given an answer to your question besides "sometime between 10-11pm". You will haggle with the service agent until they get in trouble for taking 5 minutes on an individual call and you will finally get your download back. And you pay $80 minimum for this overwhelming joy of an internet service! If you can, buy a cable bundle and forget you even thought about Hughes Net at all. | |
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Review by sreilly24590
member for 10.4 years, 292 visits, last login: 3 days ago
updated 77 days ago
- Scottsville,Albemarle,VA
- Contract price not specified.
- "Sometimes better than dialup"
- "Poor tech support, high cost, lousy speeds regardless of modem or plan"
- "Try anything else if available"
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I've been using Direcway now Hughes for almost 6 years and have upgraded modems over that time. Service was good at first but speeds have slowed to almost dialup for the past 6 months. Upgraded to the HNS7000 modem as well as plan and was told to expect better performance. The net result has been higher cost and slower speeds. Tech support is over seas and seems mostly scripted. Problems are the same with each call and redundant answers not resulting in any improvement. Due to contract terms, you can get locked into a nightmare without any recourse. If you really need high speed and can't get anything else, beware. It may run fine for some time but the overall experience I've had is terrible. I guess the catch phrase is "speeds up to" which can be 1 kbps to, in my case 1.5 mbps, which I have never seen. Best performace was when I had the old two way modems but that was long ago. I'm sorry to say that this is a poor service and I can't wait till Broadband over Powerlines comes to my neck of the woods.
After 10 years of waiting we finally got DSL from Centurylink, was Sprint, and at a fraction of the cost. Faster speeds greater bandwidth, varying results. Seems we need to reboot the modem from time to time to get our speeds back. Cost wise I'm saving money for a change. Anytime you can save 50-60$ a month and get better service it's a plus. A big thanks to Centurylink for working hard to serve this small switch and getting us the DSL we've been waiting for for so long.
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| | Speed I must be the only one with really good speed, for example.. Yesterday evening I downloaded Windows 8 from Microsoft.com and its a 2gb download and it only took 25 minutes.
Sorry to hear that you and others dont have same quality of service. | |
| | mbslk32
join:2013-02-13
San Andreas, CA | Re: Speed you must be living in the city | |
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| | down line Since the small rural areas use the same lines you might want to ask Alamede where the line is down. They told the customers they will not fix the downed line. So beware there are downed lines that are not being fixed because they do not have repairmen to fix them. I hope that helps you out | |
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Review by Hughessuck01
member for 80 days, 0 visits, last login: 80 days ago
lodged 80 days ago
- Garden Valley,El Dorado,CA
- Contract price not specified.
- "GARBAGE DONT GET IT GEN 4 CAUTION SCAM"
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Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)
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This company is the worst get dial up its way faster than Gen 4. Sales people lied about everything. This Gen 4 hughs stuff is the worst so slow wont do anything the said. If your in your 30 days cancel asap what a joke. Liers all of them service is the worst!
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