Review by Gabe1972  - Location: Perrysburg, Cattaraugus, NY, USA
- Cost Contract price not specified.
Fast speed. Fairly Reliable.
Phone tech service lacks native English speakers and is generally not very good.
Decent as an ISP of last resort. Not made for cord cutting.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
|
For what it is, it's decent. The price is high compared to other ISPs, but considering other ISPs aren't available for most satellite internet subscribers, the higher price is worth it. The only other options are wireless, if you can get it, and dialup. You can barely get online with dialup these days. The installation was fairly easy and the installers polite. I am paying $79.98 per month for the 15GB/50GB package, including the equipment rental fee. The service does not come with a router, though you can buy one from the installer. The speeds I get average in the mid 20Mbps for download and about 1Mbps for upload, but I am on a lightly loaded beam, so beams of a higher load would have lower speeds. Speeds can also fluctuate greatly from off peak to peak usage times. The service is subject to rain fade, meaning you can lose the signal during heavy rainfall, and the further north you are the less rain it takes to cause it (i.e. those in the south have less of a problem with rain fade than those in the north). It has a data cap, but it has to have a data cap due to a smaller finite throughput than land based systems, and without the cap the service would slow to a crawl due to so many people being on the service and endlessly streaming. Overall I am happy with the service. My folks have it and like it, too. I would recommend it to my friends in this area. Upgraded to Gen5 in late March 2017. It's been fantastic. My download speeds are averaging 47Mbps and upload speeds are averaging 2.5Mbps. The FAP speed (which I haven't experienced yet) is, according to those who have been in FAP and reported their speed, between 1Mbps and 3Mbps, on average, and some were even able to stream in the lower definitions. A step above Gen4, that's for sure. The built in Wi-Fi in the HT2000W modem is decent, as well. It's no frills, but it works very well and the range is decent. It's also dual band. Overall, upgrading to Gen5 has been VERY well worth it.
member for 14.7 years, 2435 visits, last login: a few hours ago
updated 6 years ago
1 recommendation |
Gen 547 mb/s is great! I'm still happy with the 15 I'm getting from gen 4. Wasn't too long ago we were all at 1 mb/s with direcway  . Hope they keep improving. | |
|  |
1 recommendation |
Re: Gen 5I remember the 1Mbps days, that's for sure, and having to blow through my saved free tokens when I had a large update that wouldn't finish in time during the download zone. I had to update my folks' computer, too, as they were on dialup, so that was even more tokens. Interestingly enough, though, just before I upgraded to Gen4 in Feb of 2016, my legacy plan speeds were 1.6Mbps, which shocked the Gen4 installers.
I waited a couple of weeks after its release before upgrading to Gen5 so I could see what others were saying about it. I was starting to be more affected by the congestion during the evening with Gen4, and the Gen5 upgrade deal they gave me made it worth it all around. No installation or activation cost and I got the One Up deal. I couldn't pass it up. | |
|
| |
Review by qdllc - Location: Mendota, Washington, VA, USA
- Cost Contract price not specified.
Good broadband speed overall.
High ping rate = not good for gaming.
Very happy as there is no other option for broadband at this location.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
|
Package - 10 GB per month. Cheapest package and do not expect to exceed limit. $49.99/month + $14.99/month hardware lease. $99.00 install fee waived if selecting equipment lease over purchase. Company added $11.95/month "express repair premium" service (optional), which I cancelled immediately. Ordering was simple but took several minutes. Has to be done over phone. Install went very well. Installer was professional and very patient (mother was picky of where she wanted dish mounted). HT2000W Modem * The Good * For YEARS we've tried to get more than dial-up but phone company won't upgrade lines to fiber optic and nobody else wants to expand broadband down our road...even though people living FARTHER AWAY have been upgraded. I heard lots of bad reviews about satellite internet, and I was hesitant to lock into a contract not knowing the quality of service I would get. So far, I'm happy with the service. Yes, inclement weather (a good rain storm) ruins the connection, but we don't live off of the internet service, so it's a lighter burden than being tied down to dial-up...at about the same cost each month. We get good download and upload speeds (as good as any WiFi I can access for free in town). Excellent tools for monitoring usage (I can check from any device, even iPhone). Add in the bonus 50 GB/month off-peak time, and it's going well so far. * The Bad * Well, lag is the name of the game. This was expected, and isn't all that annoying except online gaming doesn't work well unless it's a "turn-based" game and high ping rates won't matter. Signing up does mean being locked into a two-year contract, BUT the first month has no data limits, and I suspect if you could make the case that the service did not work, they'd have to let you out of the contract. To that end, our installer made sure everything worked perfectly before leaving the site. Indeed, he WOULD NOT proceed with the dish install until his tools showed an adequate signal and sight-line to the satellite. So, as long as you install on a clear day, you should know if you have a good signal BEFORE the equipment is installed and you sign for it. * Final Thoughts * This isn't all that I hoped for, but as long as there is no other choice, I'm happy with it. Clearly, if we get hard-wired broadband (low ping rate) at a competitive price after the two-year contract is up, I'll switch, but if you can live with the ping factor, this is as good a deal as one can get out in the country. Attachments:
member for 6.6 years, driveby review (so far)
updated 6.6 years ago
| |
Anonf737d
Anon
2017-Sep-11 3:50 pm
Poor services2 crappy services! After 6 months 2 price hikes & the worst phone & internet services on the planet! Very poor & limited customer service! Stay away from this bunch! Run dont walk unless you like being screwed over! | |
|
| |
Review by Sputnik1 - Location: AL
- Cost Contract price not specified.
They have come a long way from ku band
data caps
If not for hughes I'd have nothing at work
| Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
|
Have had them since 2006 at work offshore in the Gulf of Mexico. It used to be rough with the old 6000 unit putting along at 1mb/s. Since upgrading and getting the 15mb/s it's been way more usable. The couple of times I've had to call tech support it's been terrible with a severe language barrier. In this marine environment the unit seems to last 5 years. I have used 6000,7000, and now on the ht1100. Connection holds up during mild storms. I have hit the data caps often, but I've learned to live with that by cutting my usage and using the tokens. I'm glad they provide this service, or I'd be without internet.
member for 9 years, 295 visits, last login: 1.1 years ago
updated 7 years ago
| |
Anonf5657
Anon
2017-Apr-17 5:16 pm
This review is filled with untruthI have no other choice and have been running Hughesnet since 2008 and I can tell you that every storm that passes over my house, hughesnet went down. Every time my family and I went over our cap the service slowed down to 128bytes . So please if you are going to post a review , post an honest one. You discredit yourself. | |
| | | |
Re: This review is filled with untruthTheres no discrediting going on here. We frequently get storms offshore - It slows down, signal drops some but it still works. It has gone down during severe storms where the sky is black and winds are over 50 mph and rain is pouring.
Theres a lot of variables between your house and the gulf of mexico. We may not even have the same unit.
I never said it doesn't slow during FAP - just that you have to learn to live with it. Which for me is no videos, voip, downloads unless during the 2-8am period. | |
| |
1 recommendation |
to Anonf5657
Strong words from anon. How about you learn to be nice to others. Being on the water with no trees or houses for miles he would totally have a different experience than you. | |
| | | |
to Anonf5657
Quite an accusation, and a completely unsubstantiated one, at that. One who is located in the Gulf is going to have better luck with the connection during storms than one living further north. Secondly, no system is the same. "You discredit yourself." Quite an accusation from one who won't even use a real account to post a reply. | |
|
| |
Review by chrisb3127 - Location: Manville, Somerset, NJ, USA
 Business customer- Cost Contract price not specified.
Solid backup service if wireline goes out
Installers in my area are horrible
Good value for a backup connection
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
|
I have had HughesNet since 2010. Since I work from home and require Internet service, HughesNet is a good backup connection to have. I could have went with a 4G device for backup, but in the event of a major event in the area (such as a hurricane or flood, which my area is subjected to every few years), I figured it was better to have a "off the grid" connection, as I call it. That way when it's needed, you know it will work. (Cell towers here during a power outage degrade severely after several hours in the dark) I have the Spaceway 3 service with a static IP. The connection of course has latency, but it does work fine when needed. Speedtests do come in at the 5/1 service level that I have. The negatives are installation and support. The installers in my area aren't local to me. They come from upstate NY, and they are horrible. They have no clue what they are doing. They forgot to ground the system, and it took escalating the problem to have someone come out to fix it. After the shoddy installer, any future support calls I specifically request a different company to do the job. I only had to have someone come out after Hurricane Sandy, when the high winds blew the dish out of alignment. Turns out the initial installer didn't find the stud in the roof to mount the dish to, causing it to blow like it did. If it was installed and mounted correctly, I don't think this would have happened. I also notice when support won't help you, it's better to just escalate the problem via their customer forum to get help. They actually know what they're doing, and they resolve the problem quickly and satisfactorily every time. Overall, the service is good when needed. It's slow, yes, but I understand that since it's satellite. It makes for a good backup connection to have so I am always connected to the Internet. It could never replace wireline, but I like it for its purpose.
member for 18.1 years, 862 visits, last login: 163 days ago
lodged 7.7 years ago
Review by daylily20 - Location: Providence Forge, New Kent, VA, USA
- Cost Contract price not specified.
contract cost $59.99 a month
| Pre Sales information:
Value for money:
|
I live in Providence Forge, Virginia 23140. I have had Wild Blue by Via Sat for 5 years and have been robbed by them the whole time and want to change. So I called Hughes net on Friday January 16, 2015 and told them what I have looked at on their site and that I had already put in my physical address and zip code and I qualified for a three month discount on the package we discussed. The sales person immediately asked for my zip code and physical address, and came up with "Sir, I am sorry but because of the high concentration in your area we do not offer a discount." My nearest neighbor is over 200 yards away from my house and the next closest neighbor is a half a mile. This is a clear use of BAIT AND SWITCH. We then tell him ok that is not important and we agree on a plan and compute an initial cost for installation and start up with us purchasing the equiptment for $299.98 and a plan for $59.99 with a total cost of $359.97. After coming up with this figure I ask if he agrees with this total cost on which he acknowledges " Yes $359.97 is the total set up cost." Then he gives us a confirmation number 7986479 and informs us that installation has been set up for Tuesday January 20, 2015 from 1 to 5 PM. I then tell him that I would appreciate him E-mailing me the information on what we had agreed on. We feel we are going to finally find a decent internet service provider. The next morning my wife calls our bank to go over our billing and is shocked to find that the charge from HUGHES NET is not $359.97 but $459.97.She informs them that this is an incorrect amount and she will call back. Hughes net shows no state or city address, but it does give phone business hours as eastern standard time and with those phone numbers, we then have an hour to wait for them to open. My wife and I have made up our minds that with this sloppy initial business error we cannot see Hughes net being any better than Wild Blue net so we decided to cancel the contract. The call is placed and we select cancellation, and then wait for approximately two minutes for someone to come on the line who ask for our last name and first name which I give to them after which I also say I'm in Virginia, where are you and I'm told I'm in the PHILIPPINES. We are given a confirmation number and give her our E-mail and hang up. Now we wait for our account to show a credit from Hughes Net.
member for 9.2 years, 1 visits, last login: 9.2 years ago
updated 9.2 years ago
| |
garyburk
Anon
2015-Jan-18 12:44 pm
Hughesnet SatelliteSatellite connectivity or dial-up are the only option on our Colorado mountain. Hughesnet commercial usually works and with slow to modest speeds. I average 7 Mb/s down and 0.3 Mb/s up. It's quite expensive for my 50GB daytime + 10GB anytime plan plus more for guaranteed one day service.
The customer service via phone is dreadful to work with, being tedious, slow, always with a long wait, and frequently supplying the wrong info from a language challenged representative. However, with patience and persistence, it usually does get the issue resolved. Just expect several frustrating hours of getting transferred to different Reps who then ask for the same info you've tediously supplied to the previous Rep. After 3 or 4 different Reps, the problem is usually resolved. | |
|
| |
Review by lrymal - Location: Joaquin, Shelby, TX, USA
- Cost Contract price not specified.
FAST! GEN4 I'm rural! No cell, no cable modem, no DSL. This is all I got!
Latency (unavoidable due to it being satellite) may cause website timeouts
No other options! So far, I'm delighted, for my purposes (no video gaming, etc.)
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
|
I have been on the new GEN4 and am extremely satisfied. My previous HughesNet averaged about 2500-3500 whereas GEN4 is NOW averaging 7000-10000. Upload speed is easily triple what I had with the previous HughesNet. HughesNet contracts out with satellite installers, so one is at their mercy. My installer who scrapped my previous system and installed the new GEN4 was pleasant, competent, and explained as he went along. He didn't seem to mind my shadowing him. Background here is very rural. No DSL, No cell signal, no cable modem. So far, I'm delighted, for my purposes (no video gaming, etc.) No video-on-demand. E-mail, Facebook, webpage content is the main demand here.
member for 20.1 years, 393 visits, last login: 4.2 years ago
updated 11 years ago
1 edit |
SkypeFor my job, I have to do a lot of teleconferencing with Germany through Skype. There is a huge delay. I use an Airport Express router. I have found that plugging the ethernet into the computer does help some. So far, I have not hit the FAP while on Skype. You do what you have to do. I can't wait for WiFi to get to me. Hopefully, within a month or so. | |
| | lrymal
join:2004-02-24
Joaquin, TX |
lrymal
Member
2008-Aug-31 1:40 pm
Re: SkypeMy approach to SKYPE would be similar to how newscasters do video newscasting in which you see about a 1 1/2 second lag during a dialog. When viewed within that context, videocasting has been enjoyable to me.
I do have a 802.11g wireless router at my home base which I may try. If it doesn't reset / reboot the 9000, I'll probably use it instead.
But, better yet, I would like to know what there is with the Linksys 802.11n wireless router that freaks out my 9000 when only doing video conferencing. | |
|
 diablo18926R.I.P. Donald Lee Wise
join:2011-04-21
Friendly, WV |
I would agreejust to let ya know pal, restarting your modem does absolutely nothing only makes you set everything back up to where it will work again. We did have linksys once but it was crap so we're using D-link now and has been working a hell of a lot better but if your linksys and restarting everything for you works then thats good. We have frontier just down our road maybe 50 feet but still ain't able to get it so maybe next year we might get it.. Just a couple of things i hate worst about hughesnet is latency and the fact that it does not like switches, if you don't hock it up corectly then the whole thing will never work thats all there is to that.
If you like hughesnet i recommend you to stay with them cause they say they will upgrade everything sometime soon. | |
| | | |
zeddlar
Member
2011-Oct-16 10:43 am
Re: I would agreeI have been running a switch since the 4000 modems and have the 9000 now and a router but that is only because I wanted the wireless for my phone, I ran the 9000 for a year on the same switch I have always had completely trouble free before I got the router and in fact I have to reset the router about once a week to keep the email working on my wifes computer and I never had to do that with the switch. I do have to agree with the D-Link part of the equation though, that is what my switch was and like I said, it ran trouble free for 10 years and is now working with a friends HN7000s system flawlessly. | |
|
| |
patt2k
Member
2013-Mar-10 1:55 pm
?just wondering never heard of anyone not being able to get even cell service , not even verizon services your area? I mean Verizon Wireless.
Thanks just wondering | |
| | | |
admin123
Anon
2013-Mar-10 5:48 pm
Re: ?Theres lots of ppl can't get wireless . | |
|
lrymal
join:2004-02-24
Joaquin, TX |
lrymal
Member
2013-Mar-18 2:47 pm
No wirelessNo cell phone signal here. No microwave... NADA. HughesNet is IT. | |
|
| |
Review by scottymead - Location: Post Falls, Kootenai, ID, USA
- Cost Contract price not specified.
EVERYTHING
NOTHING
LOVE IT
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
|
Little as people know, Dish Network bought Hughes Net, launched a new satellite and its better then its ever been, I love dishNET/Hughes Net!! Way better then Time Warner or Frontier.... $39.99/month Attachments:
member for 16.7 years, 3243 visits, last login: 7 years ago
lodged 11.2 years ago
silbaco
Premium Member
join:2009-08-03
USA |
silbaco
Premium Member
2013-Jan-4 10:59 am
Uh....This is a joke... right? Firstly, you are paying $49.99 per month. There is an equipment rental. Secondly.. you have a tiny usage cap with high latency, making gaming, Netflix, and downloading large files impossible. 5GB a month, 5GB night usage. You could download more than that on Time Warner in a few hours. | |
| | | |
Re: Uh....nope, paying $39.99 because I have Dish Network TV service. I don't seem to have any cap on my account.
Current Usage
Anytime: Usage Is Unlimited
Off-Peak (2am - 8am): Usage Is Unlimited At This Time
I live in a rural area, Time Warner (Roadrunner) is available , ive had it... However every hour or so it would disconnect, modem would reboot. I however don't play games, watch netflix or download large files, the most I do is watch YouTube and its fast to me.
Im happy with the speed according to the speed test...
Download: 15.35 Mbps
Upload: 2.56 Mbps | |
| | | | |
C0RR0SIVE88
Anon
2013-Jan-7 9:25 am
Re: Uh....Yea... You know the whole anytime unlimited is only for, at most, a month, right? Also, bonus bytes will be active soon, so say bye bye downloading. You are one of the very lucky few that see 15Mbps, I am supposed to be around 10Mbps and rarely see above 2Mbps down... Kinda makes me wanna go back to the 9000 unit sometimes. | |
| | | silbaco
Premium Member
join:2009-08-03
USA |
to scottymead
You didn't read your fine print then. $39.99 + $10 equipment rental.
"All plans require 24-month Agreement and $10/mo. equipment lease fee."
BTW, the Unlimited it going to be gone very soon. Then you will have 5GB Anytime, 5GB Bonus. That's going to suck. | |
| | | | | |
Re: Uh....well according to my bill im being credited the 10 dollar equipment rental. dishNET Bundle -10.00 (Modem/TRIA Lease) Unlimited or not, I dont even use 5GB a month anyways, well not with a 20 month old and a 2 month old. My time spent online is between the hours of 2 and 5 so 5GB is plenty | |
|
| | mbslk32
join:2013-02-13
San Andreas, CA |
to scottymead
you must be paid big by Dish Network and Hughes.net? your statement that you wrote here is a BIG freaking LIE! | |
|
waytim
join:2011-12-01
Sterling, MI |
waytim
Member
2013-Jan-4 2:11 pm
Really?Ok, how much did they pay you?? "Better than nothing" is the only positive thing that can be said about this service. | |
| | | | | | scottymead |
Re: Really?Opps sorry, they didnt pay me anything except a good friend of mine who installs Dish Network here in North Idaho installed my service and im pleased with it. | |
|
BigVe
join:2005-07-15
Gulliver, MI
1 edit |
BigVe
Member
2013-Jan-4 5:13 pm
What drugs are you on?I'd go with dial-up before i would deal with those Hughes scam artists.One of them days you will find out too.How can you even attempt to say they are better than Time Warner or Frontier with LOW caps/slow speeds/High price for what you get.Think again | |
| | | |
Re: What drugs are you on?Dish Network bought out Hughes Net. I pay less then I did with Time Warner and Frontier.. | |
| | |
1 edit |
Re: What drugs are you on?Pole mount in a Cemented bucket? One Bump and the entire thing will be out. Also FCC regs require 5 foot clearance. Not busting your Chops at all  but I have had my share of go arounds with folks over subpar installs. Bad Grounds corners being cut. Drunk installers. The Pole is one that does happen to. If Dish is allowing that, and Hughesnet is signing off on it. The Forums will see a upsurge in folks needing assistance. Glad you like it, although if it was me, I would exhaust all my sources on the land based lines. Everything from new Modems to rewiring the Grey box for the phone lines. Bad wire (in the home) is usually the trouble, if your neighbors have good service. The reason folks will think your a "plant' here is the 100% rating. Which if your not, and you really do not appear to be I would say you are fairly new to Hughes and just had it installed. And have never had to call in yet. Or ran into any issue that gets others all worked up. $39.00 for the 15 Megs service.....I am paying $74.00 for my service. That is just wrong of Hughesnet on so many levels. | |
| | | | | |
C0RR0SIVE88
Anon
2013-Jan-7 9:33 am
Re: What drugs are you on?Just remember, we have 2-3 times more allowance than he does, sure he has top speeds, but, well, his allowance will get him in the end. | |
|
| | | C0RR0SIVE88 |
C0RR0SIVE88 to scottymead
Anon
2013-Jan-7 10:01 am
to scottymead
Dish didn't buy HN, it was Echostar that did, two entirely different companies... Other than the name Echostar on the equipment, and CEO, they have nothing else between them. Echostar is more of a provider to dish than anything, dish has no say-so over Hughes nor Echostar, nor does Echostar have any say over Dish in the end, but Echostar does have say over Hughes. | |
|
| |
Review by Fourcpus4me - Location: Gladwin, Gladwin, MI, USA
- Cost Contract price not specified.
Beats the heck out of dial up. Daily quota instead of monthly (good)
Lag delay from satellite, weather sensitive
Basic package fine for web use and rare video usage
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
|
Like many, we had no choice since only dial-up is available in this area. Satellite installer was decent... we have lots of trees and had to put dish on roof. We have the 'basic' package with a daily download limit of 250MB and an HN9200 dish/modem. Most of the time it works as it should and we get full bandwidth that we pay for. Uploading is unlimited and only downloading is metered. Usage tools are provided and work well to keep you informed about going over daily download limit. Weather and rain can make the service dicey at times, but still far better than dial-up. Had to use tech support the other day... about a 5 minute wait to talk to someone and it appears to be supported out of India. Support rep was helpful and though my issue turned out to be hughesnet satellite config issues, it was resolved in less than 24 hours. Large downloads and computer updates can be accomplished between the hours of 2:00am and 7:00am Eastern time, and I configured our computers to do all their updates during that time frame so as not to go over the daily download limit. This is useful and hughes provides a free download manager to help with managing large downloads that are sometimes required. The service is not perfect, but it is decent and far, far better than dial-up. We considered Wild Blue, but the monthly download quota from WB is a deal-breaker and basically makes the faster speed useless except for going over your quota faster.
member for 11.6 years, 47 visits, last login: 9.2 years ago
lodged 11.6 years ago
| |
Hopeless
Anon
2012-Aug-11 11:09 pm
Nightmare after nightmare with HughesnetThis company has too many people on their system. We've been a customer of theirs for almost a year now. Every week, my wife and I fight over dropping the service in favor of going with Excede, but we don't because hughesnet will instantly take $400 out of our account if we do break the contract. On top of that we will have to mail the equipment back with insurance which according to a toss up between the USPS and UPS is over $80. My wife is also so jaded from this affair that she thinks Excede will pull the same crap as Hughesnet.
For the past three months we have been getting an average of 200 to 250 kilobits/sec download speed which is 1/4 what we are paying $80 per month for. Video is not an option. Even Facebook games are not an option. When they throttled our service (all lies on their part about this), at least we had the open window between 1 and 6am which was great when we wanted to download anything but for the past month we haven't even had that great time frame speed. It's always 200 to 250 Kb/sec. Somehow we ran over our 250 mg limit READING the news a few nights ago. My bandwidth monitor reduced to 170Kb/sec. That's just over three times the speed of dial up on a good day. I told my wife there wasn't any point in spending money to use a token to refresh our allotment. It was literally unnoticeable.
This is what's going to happen when you get their service. Your going to get your 1Mb/sec and then three maybe five months down the line, you will experience outages that last all day and then finally you too will get 200 K and you will be stuck like us with this TOTAL F*CKING SH*T UNTIL YOUR CONTRACT IS OVER AND YOU CAN SWITCH! And yes... we've had 2 different "technicians" come to our house. This company is dirty and they will hold that termination charge over your head like a slave master's whip. Don't get suckered in with this bait and switch crap. Save your sanity. Stay away from Hughesnet. | |
| | | |
Re: Nightmare after nightmare with HughesnetIn our case, we only had 26kbps on dial-up before Hughes so we were desperate.
We've had it about 3 months and most of the time receive 1Mb downstream and nearly 200Kb upstream. Rolling quota is up to 500MB if you don't use the connection much the previous day.
I think they recently did something to the satellite in the last week because our signal strength used to be only 60-65 and now it is above 80db even in the rain or heavy clouds.
I've heard rumor more upgrades are due in the fall (major upgrades) but I don't know if any of that will affect us with basic packages.
We have no contract and paid no equipment or installation fees, due to the American Recovery and Reinvestment Act (Obama and other politicians scamming the taxpayers) and had to sign a waiver indicating there is no other way to get internet in this area, which there isn't. | |
| | |  els
@mycingular.net |
els
Anon
2012-Aug-20 7:31 pm
Re: Nightmare after nightmare with HughesnetI'm in the same situation as you where I have no other way of getting internet access. How were you able to get everything waived? Did you just tell them that this was the situation and sign some sort of paperwork? I'd love to get in under the same circumstances since my new community keeps claiming that "soon" we will have other providers... but who knows when that will be. | |
|
| | |
scammednomor to Hopeless
Anon
2012-Aug-16 9:24 pm
to Hopeless
this sounds like my experience with direct tv - lie after lie and they helped themselves to my checking acct. thru my debit card - when i tried to cancel and advised them they had broken contract not me - they said i would have to pay $250 cancellation fee - i cancelled my debit card - got nasty letters for a few months - then i sent them nasty letter calling their service a big scam - they reduced my fee to about $50 - i sent letter advising them they had been paid for service and would not pay scam money - a few weeks later got letter wanting me back as valued customer - aint gonna happen | |
| | |
| |
kelljjoes
Anon
2012-Aug-13 4:05 pm
SCAM!!!Do not use hughesnet. They will scam you out of $324.75 and refuse to refund it. RIDICULOUS. And good luck finding someone in billing that you can understand. | |
| | | |
yikes
Anon
2012-Aug-14 7:32 pm
Re: SCAM!!!Thanks for these reviews, I'm running. I called them this afternoon to see if they had faster speed than Verizon in my area which is too slow for Live Streaming of Netflix on a new flat screen - I got this high pressure sales pitch & they wanted to lock me in before I hung up.
I felt very uneasy at that point and told him I had to go.
That's when I thought to look up reviews for this company.
Thank you for saving me from this place!!! | |
|
| |
DBF
Anon
2012-Aug-13 5:47 pm
HUGHESNETI didn't realize that I had other options when I moved to our new place. There was already a Hughesnet antenna attached to the house so I just assumed that it was my only option. We got the service and it was like going back into the dark ages. Couldn't use utube or skype. It was like being back on dial up, only slower!!. I was angry every time I used the internet. I got Verizon 4g wireless internet service and canceled the Hughesnet with a $370 termination fee. Best money I ever spent!!! | |
| | | |
Re: HUGHESNETYeah, Hughesnet loves when they can make $370 off someone with an EFT fee knowing their service sucks royally. | |
|
| |
ReverendT
Anon
2012-Aug-21 11:28 am
Not as advertised, plus termination fee.I will give HughesNet this: their service is faster than dial-up...most of the time. And their customer service people are very polite and urge me to "have a wonderful day."
Beyond that, it really is not deserving of the title "broadband". The service has rarely approached the advertised "up to" speeds, has often slowed to a crawl even under excellent reception conditions. Have trouble uploading attachments to gmail because of intermittent or slow service resulting in time-outs. Even 240p video is an iffy download with lots of buffers, and downloading of YouTube videos into buffer will often just stop in the middle of watching.
In summary, the service is overpriced for the value, performance inconsistent at best, and as many others have observed you will pay termination fee (even after 18 of 24 months, $145) when something better comes along. Switching to WB-Exede now that it is available until real broadband comes out this way. | |
| | | |
Re: Not as advertised, plus termination fee.WB-exede has been available for quite some time. Hughesnet is launching their WB-exede comparable service speeds in the fall. | |
|
| |
Review by ford8nlover - Location: Beaverdam, Hanover, VA, USA
- Cost Contract price not specified.
Consistant speeds near or above advertised speeds, reliable connection, a good option if no alternatives are avaliable
Not as fast as DSL or cable but that is expected
If no other options are avaliable in your area then HughesNet is for you
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
|
Other than dial up I have no other options and signing up with the Recovery Act pricing at $40 per month you can't beat that! HughesNet is best for those with no alternatives in rural areas. I was installed with the HN 9200 system and am very satisfied with the speeds and reliability. With satellite internet you have to understand and cope with the limitations including the FAP. Satellite internet is not unlimited nor is it as fast as cable. If you understand these limitations and understand that in rural areas you can't expect the same internet usage limits and speeds as our urban neighbors then you wouldn't see as many negative reviews on satellite internet. Thanks HughesNet for providing this service to the under served.
member for 13.3 years, 132 visits, last login: 11.3 years ago
lodged 12.4 years ago
| |
A well-balanced review but...I agree that satellite users need to adjust expectations; this is not real broadband. Nonetheless, Hughes continues to sell its Basic plan as offering speeds up to 1mbps. I have used Hughes for 8 years and have never gotten close that speed. Until recently, downloads topped out in the 130-180mbps range. These days I sometime see speeds up to ±300kbps, especially during the FAP-free period. Tech support is usually extremely poor unless you get the case escalated to a US technician. | |
|
| |
|
. Hope they keep improving. 
Business customer
but I have had my share of go arounds with folks over subpar installs. Bad Grounds corners being cut. Drunk installers.
