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Review by GreenUncle 
Fair warning: reviewer joined this month
lodged 11 days ago
 Saint John,Stafford,KS
 Contract price not specified.  "Nightmare over- Good riddance Hughes!!!!!!" "If any options available, DON'T enter the Hughes trap of lies and deciet and incompetence.."
| Pre Sales information:
Install Co-ordination:
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Tech Support:
Mail,DNS,News:
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(ratings match consensus)
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After 9 years of using Hughes, I am DELIGHTED to have discovered an option that frees me from their horrid products/service.
Let me start by saying I am kind of a consumer product/service research hobbyist. I really appreciate good design of products and good customer service.
Hughes is the best example of why companies with a monopoly (in this case no options for internet where I live in rural Kansas) are a very bad thing. They have no regard for their customers and they will lie and cheat to get what they want. Or, in this case, that they don't have to provide what they promise.
Fact is, service for the first 8 years, while moments of great frustration dealing with their script reading tech support, was...okay. Expensive, but usually better than dial-up. But then, for some reason, my service disintegrated. It was terrible. Unusable. I worked with their tech support for months and if it hadn't been so painful, it would have been very funny.
I needn't go into all the details, but here is what one needs to know when considering entering a contract with Hughes.
>The company has no moral compass. They lie consistently to their customers. One example: if you have given them a credit card number for payment, they will make cancelling their service impossible. I have now read stories of several customers that tried to cancel and literally could not. #nightmare.
>According to what I have read (mostly here) they have been systemically moving their older (reliable) customers off of one satellite and onto a much less reliable and crowded one. They make it appear that it is your problem in order to move you into new equipment (modem and dish) and a two year contract. They tried to do this with me, charging for the new equipment and locking me into a two year agreement. They explained there was absolutely no way to continue any other way so I finally got an agent where I could cancel and it was ONLY then that they said, oh, we'll send you new equipment at no charge with no contract. I let them, and the service continued to ...suck. My connection at peak times was so bad it was unusable. When I called tech, they said, oh yeah, those speeds we promised aren't remotely possible for those many hours of the day when there is heavier traffic. And by the way, those promised "up to" speeds are NEVER reached. Not even close.
> Tech support, or I should say "tech support", is a total con job. These poor service reps in India are forced to endure the rage of folks like me that are being lied to. They read these scripts and every single time you call, you have to go through step one starting with the automated system "trouble shooting" and telling you that it might be the weather. On one single call I spent two hours with them. One one night I spent 3 hours on three calls.
> Hughes has a "forum" on their website where customers can allegedly communicate. Truth is, they moderate and eliminate all content that attempts to deal with their dishonest claims and practices.
> Thank goodness my credit card with them expired and all I have had to do to cancel is ignore their billings, because when one actually tries to call and cancel, they pretend to route you through the system, but at the final level, one gets disconnected.
The great news is that I finally got a "Jet Pack" with Verizon and I am getting much better speeds on all my computers without latency and I can do things I couldn't do with Hughes like reliable video. Thanks to all here that have shared their stories so I knew what was going on with Hughes and I could plot a strategy to move out of the trap of working with one of the worst companies I have ever encountered.
Comments:
 Reviews:
 ·Verizon FiOS
 ·AT&T Wireless Br..
| VZW ? Do you have coverage from Verizon or Sprint?
look into millenicom.
They offer 50GB of on Verizon and Unlimited on Sprint I think.
I am not with them but it is better then satellite! if you have 4G LTE then you are in good hands  | |
| | | | Re: VZW ? Thanks patt2k. It is with Verizon. No 4g LTE, but still way better than satellite. I have looked into Millenicom, but with my usage and on a fam plan with a corporate discount I do better with Verizon. At least for now... | |
| | | Reviews:
·Verizon FiOS
·AT&T Wireless Br..
| Re: VZW ? said by GreenUncle:Thanks patt2k. It is with Verizon. No 4g LTE, but still way better than satellite. I have looked into Millenicom, but with my usage and on a fam plan with a corporate discount I do better with Verizon. At least for now...
What is your zip code? I looked at your CITY and found a zipcode. It showed STRONG LTE Coverage.
You can go with HomeFusion but you will either way pay more so why do that?
this is the zip I found : 67576 , yes it shows that current place is 3G however you might reach 4G with the modem millenicom will provide. | |
| | | Reviews:
·Verizon FiOS
·AT&T Wireless Br..
| said by GreenUncle:Thanks patt2k. It is with Verizon. No 4g LTE, but still way better than satellite. I have looked into Millenicom, but with my usage and on a fam plan with a corporate discount I do better with Verizon. At least for now...
What is your zip code? I looked at your CITY and found a zipcode. It showed STRONG LTE Coverage.
You can go with HomeFusion but you will either way pay more so why do that?
this is the zip I found : 67576 , yes it shows that current place is 3G however you might reach 4G with the modem millenicom will provide. | |
| | | Reviews:
·Verizon FiOS
·AT&T Wireless Br..
| said by GreenUncle:Thanks patt2k. It is with Verizon. No 4g LTE, but still way better than satellite. I have looked into Millenicom, but with my usage and on a fam plan with a corporate discount I do better with Verizon. At least for now...
What is your zip code? I looked at your CITY and found a zipcode. It showed STRONG LTE Coverage.
You can go with HomeFusion but you will either way pay more so why do that?
this is the zip I found : 67576 , yes it shows that current place is 3G however you might reach 4G with the modem millenicom will provide. | |
| | | Reviews:
·Verizon FiOS
·AT&T Wireless Br..
| said by GreenUncle:Thanks patt2k. It is with Verizon. No 4g LTE, but still way better than satellite. I have looked into Millenicom, but with my usage and on a fam plan with a corporate discount I do better with Verizon. At least for now...
What is your zip code? I looked at your CITY and found a zipcode. It showed STRONG LTE Coverage.
You can go with HomeFusion but you will either way pay more so why do that?
this is the zip I found : 67576 , yes it shows that current place is 3G however you might reach 4G with the modem millenicom will provide. | |
| | | Reviews:
·Verizon FiOS
·AT&T Wireless Br..
| said by GreenUncle:Thanks patt2k. It is with Verizon. No 4g LTE, but still way better than satellite. I have looked into Millenicom, but with my usage and on a fam plan with a corporate discount I do better with Verizon. At least for now...
What is your zip code? I looked at your CITY and found a zipcode. It showed STRONG LTE Coverage.
You can go with HomeFusion but you will either way pay more so why do that?
this is the zip I found : 67576 , yes it shows that current place is 3G however you might reach 4G with the modem millenicom will provide. | |
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| | sry wow my bad for so many replies I did not realize it posted so many times haha | |
| | Reviews:
 ·HughesNet Satell..
| Re: sry lol. Just a little repetition. Good to get your points across. :n) You might be able to go in and delete the extra ones?
Yes, you are right, my Jetpack (the modem from Verizon) is showing 4LTE pretty consistently which is phenomenal because I am in the middle of nowhere. In Kansas! The nearest town is 10 miles and that is only 1500 people. 20 miles there is a town of 7000. Anyway, I am shocked and delighted. It isn't on all the time, but enough to make me happy. Right now I am getting speeds of 4000 kbps which blows Hughes so far out of the water. Feeling lucky.
I will consider the Millenicom if my usage gets up there. I haven't used more than 5 in a month to this point, so I have plenty of room (I have 14gb on the share plan and the two other users are using very little).
Thanks for your feedback and ideas. | |
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Review by regina1965
Fair warning: reviewer joined this month
lodged 13 days ago
- Oxford,Lafayette,MS
- Contract price not specified.
- "Better than dial up"
| |
Hughes Net forces you into a 2 year contract. When you call for service they immediately tell you they need to run a scan. It can take up to an hour. After the scan runs, they want you to call them back. All must occur during working hours. If I am working to pay for this service, when can I call??????? My service has not worked since February. I called during spring break when I wasn't working. After many scans and promises that it would clear itself out, you have a virus and on and on, it still doesn't work. I requested a technician many times but the scan was the answer. Now that school is out I called to cut it off and I'll pay the cancellation fee.. Only now can I get a technician. Is it possible for me to call a technician directly NOO, got to call Hughes Net and let them handle. My only options are satellite internet or dial up. I am going without home internet and use 3G. Someone in the industry has to have a better solution.
Comments:
| | G4 Internet This is the worst internet experience I ever had. I wish I've would off never singed up with Hughesnet. It's much slower then dial up.
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| | | i want to order hughesnet Hi hudgesnet team, this is to seek urgent information about your
satellite internet system with respect to Nigeria.
we will be grateful if you can feed us with hudgesnet info such as:
availability of service in Nigeria, mode purchasing the system, method
of subscription, duration, size of data bundle, price of the system
etc.
we will also like to know if you can forward the system to us in
Nigeria through shipment.
many thanks for all these and whatever necessary information
you may supply us as we eagerly wait for your response. | |
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Review by (hidden by request)
(review was emailed from domain mindspring.com)
lodged 36 days ago
- Alpharetta,Fulton,GA
- Contract price not specified.
- "misleading internet speeds, cost to have service disconnected"
- "Hughes Net in Alpharetta is slow-don't do it!"
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Ordered Hughes net Gen 4 service Saturday-salesman told me that it would be much faster than AT&T DSL. Installer came out, didn't have a ladder to install transmitter on roof, which he recommended was the best place to install. Tried service for two days, and it's about twice as slow as DSL. Contacted tech support and ran diagnostics but said everything is running fine. Requested cancellation of service three days into contract. When I requested having the transmitter removed from roof they told me I would have to pay approx $100-150 to have the transmitter removed from roof, even though that is where the installer said to put it. Asked for supervisor to explain but wouldn't give out any info. I am contacting the headquarters in Maryland to complain but don't subscribe to Hughes net.
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Review by lancel
(review was emailed in)
lodged 37 days ago
- trgiaxk
- Contract price not specified.
 "lancel french flair"- "lancel french flair"
- "lancel french flair"
| |
being gigantic may not be enough of any attention getter now make these folks red accompanied by a yellow horses!! lancel french flair »www.saclancelpascher.biz/sac-lan···-10.html
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Review by tglass
member for 48 days, 0 visits, last login: 48 days ago
updated 48 days ago
- Riverside,Riverside,CA
- Contract price not specified.
- "Adequate for surfing the web, e-mail and other lower demand tasks."
- "Download caps and time restrictions. Expensive for what you get."
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My son lives in rural Arkansas so satellite is the only available service. To me it is expensive, for 6MBPS service it's about $70 per month. In California I pay $60 per month for service of 24MBPS download with no cap that I am aware of. It comes bundled in a package which includes TV with all the premium channels and phone service for a total of $170 month.
With Hughes we can only upload/download 10 Gigs per month and if exceeded it chokes to dial up speed and then we have to buy tokens @ $5 per 500MB to restore hi speed service. When at home I watch alot of live streaming video but I can't do it here or I'll use up my sons allotment in a matter of few days. They do have a free period that runs from 1:00 am till 10:00 am locally, but with live streaming I have to watch while it's on not when the isp lets me.
The weather here can be very bad to outright killer. So as you try to get info on severe storms or tornado watches in your area the service drops out due to heavy rain or snow.
I have had to call customer service on several occasions and I must say every agent I have spoken to was professional and knowledgeable. In each instance my problem was resolved on the 1st call. Also the hold times were not outrageously long.
Bottom line is if it is the only game in town you gotta go. But I would certainly research alternatives for both price and performance.
Comments:
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 Review by Pesimist
member for 5.9 years, 1108 visits, last login: 50 days ago
updated 50 days ago
- Valley,Chambers,AL
- Contract price not specified.
- "Connection speed on ProPlus of 1200/155 only in the AM (EST). Fine if you don't use Hughes in the afternoons or evenings,"
- "Customer service from India & Can't reach upper levels of tech support"
- "If you want to blow money for substandard service - Go with Hughes or stay with Dial up."
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Wow, 5-years since I dumped this crooked outfit, still visit the Hughes forums here frequently. Feel very sorry for those that don't have any alternate.
30 January 2008 - Bye Bye Hughes!
January 2008 (7-months with Hughes)
Well...All good things come and go, in this case the good was my original downloads of 1.1 - 1.2Mbps, which are now a thing of the past. I'm on the "ProPlus" 1.5Mbps/200kbps plan.
January 26th, 04:30PM - 268/26 kbps
January 25th, 08:23PM - 56/7 kbps
January 24th, 09:06PM - 331/7 kbps
January 23rd, 06:38PM - 81/26 kbps
January 22nd, 07:59PM - 63/19 kbps
January 21st, 07:41PM - 537/7 kbps
Speedtests after 9PM couldn't be accomplished, uploads went to zero (0), as well as my internet connection.
Comments:
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Review by erossmus
(review was emailed from domain hughes.net)
lodged 53 days ago
- King George,King George,VA
- Contract price not specified.
- "none"
- "incompetence"
- "Don't go down that rabbit hole"
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HN7000s svc. failed. Repair order reportedly cancelled by me. Got talked into upgrade to gen 4. Installer defied Hughes install agreement and wanted $125 to poke holes in my roof as though that were my only option. Cancelled the account and Hughes calls a week later, spoke to a very sympathetic lady from Missouri who offered free install on mast, upgrade to gen 4 no contract. Pretty good deal, she gave the 800 # in case it took more than 2 days for install to get scheduled. Called on day 3: no install order in system. All she did was re-activate the billing account and tack on a $30.00 re-activation fee.
Comments:
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 Review by yolarry
member for 5.4 years, 870 visits, last login: 5 days ago
updated 68 days ago
- Creston,Wirt,WV
- Contract price not specified.
- "a little bit better than dial up."
- "Bad Pings, FAP, Crappy Tech Support!"
- "Get it only if you have to!"
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Mail,DNS,News:
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(ratings match consensus)
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If you ever thinking about getting Hughesnet then please remember my rules!
- Rule #1 ITS NOT A HOT ROD!!!!
- No games due to bad pings (maybe facebook games like farmville and Mifia Wars)
- No VOIP (Trust me. I already tried Skype)
- No youtube/netflix until 2am to 7am
- Don't download Heavy files until 2am to 7am
- Limit will always be here during the day restores about 20MB an hour
- Always turn off/manual Windows Update
- Shut off software updates the best you can! (Anti-virus update is alright)
- YOU CAN restore your internet once a month if you FAP (Fair Access Policy)
- Install Hughesnet Status Meter or hnfapalert so you don't have to worry about going over the limit.
If you remember this and use the tools that HughesNet provides, you should be fine but if you a internet hog like me and needs all the bandwidth that you can get then hughesnet is not for you. I suggest you to call any other ISP then HughesNet/Wild Blue see you can get some decent speeds...if you cant get anything else well then learn how to lightly use the internet then just go for it.
I be waiting for something else better like DSL. once I get it, I'm gone!
Update 9.18.2011 after six years I got my Hughesnet repair.. I was really hoping it could hold out until I get DSL. Nope. Thanks to Hughesnet Excutive Customer Support Vu Lee. He was very friendly and give me a proper tech guy that can I understand his speaking. a local repair man came and replace my transmitter and die 2 months. So I called Vu Lee again and they send out another different tech and watch him open transmit brand new out of the box. So 2nd times a charm and they just upgrade speeds to all HN7000S which means I can FAP in 16 mins. Well done Hughesnet well done!
But at least its loaded pages better then I had for 6 years
Update 4.2.2013 Got a power outage and lost my HN7000S config. Just to remind you that installer setup page on DOES NOT WORK with windows 8 with IE10. Lucky I have a windows xp pro laptop with IE6 laying around in case problems like this. Just save a tech from coming out and fix it and charge $125 over that bullcrap.. I counting down the days. I just saw frontier with bunch of trucks and state road cleaning off the phone poles. I ask frontier tech whats going on he said watch for DSL sign pop up near this box soon. He also note fiber optic lines FINALLY! Good bye hughesnet.
Update 4.4.2013 Hughesnet did not cancel my tech visit but it seems they were trying to pull a Gen4 upgrade on me. I decline them and told them I about ready to ditch it. I talk to another frontier tech he said it might happen less then a month. I will update this again.
Update 4.12.2013 So I got a letter in the mail about this frontier broadband. So I thought why not call up and ask them about few questions like "If go with this.. Will I be able to get switch to DSL without locking me into this with some crazy contract to Hughesnet again" So the answer was yes they will switch me when DSL gets here. so I call in Hughesnet and tell them I no longer need their services anymore. 3 days later a "frontier tech" yes a actual frontier person and not some random installer. Anyway he took my HN7000S and dish out and place Hughesnet HT1000 modem and a frontier logo dish. lol. he only needed to use 1 coax cable so I told him just leave the other one because you never know if this one fails. I can switch it around. before he go I ask him if I need to sign a paper or anything and he said no.
Hughesnet Gen4 is not so bad... Frontier tech support is not so bad either. I not sure if anybody bonus bytes different because mine says on the modem 2am to 11AM. I not sure if this a glitch or Frontier forgot to update the page or something..
Attachments:
Comments:
| | service This service is by far worse than anything including dial up! Get your hear out of your ass and invest! | |
| | | Hughes is a Ripoff My iphone internet is far better than hughes net. I live in the country so had no other choice but to use there service. They are by far the worst internet provider i have ever used. When I tethered my iphone to my laptop my service was a 100% better than hughes. So I cancelled my service and guess what they expect you to crawl on your roof and take off i piece of your satellite. Or pay 200.00 dollars for equipment. Not to mention how many times the satellite was down and hope it does not rain or snow because It will not work at all then. Oh and did I mention that you have to use a download manger to to download in the middle of the night because the limit they give you is not enough to get anything done. I would not recommend them them to anyone and plan to let everyone I know how evil this company really is. | |
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| | Redone the review I just updated the review. I waiting for dsl to come | |
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| | Verizon Wireless I dont even have cell service. so useless to me.. | |
| | | I like HughesNet I dont HAVE to have the service, I choose to, I wont deal with Time Warner or Frontier which is the two other services in my area, I actually don't have any issues with Satellite internet. | |
| | Reviews:
·HughesNet Satell..
| Re: I like HughesNet said by scottymead:I dont HAVE to have the service, I choose to, I wont deal with Time Warner or Frontier which is the two other services in my area, I actually don't have any issues with Satellite internet.
._.
Not sure if trolling.. I guess you don't care about pings.
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HN7000S 5.8.0.82 - 99 West 1370 MHz - .74m Dish - 1.5mbps down 196kbps up with 375MB CAP - installed October 2007 - Repair September 20011 - Linksys N3000 DD-WRT & WRT54G DD-WRT at neighbors house | |
| | | | oops double post. stupid hughesnet.
Mods delete this reply? thanks. | |
| | | Reviews:
·HughesNet Satell..
 ·Frontier Communi..
·Cricket Broadband
| Re: I like HughesNet It just works for me with no issues, pings are not a concern, I dont watch videos, play games, etc. I use the internet to keep in touch with family, share pictures of the family with distant family, email, pay bills, etc Thats pretty much it so no pings are not a concern | |
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azelectronPremium
join:2007-07-28
Apache Junction, AZ | Sharing is caring "HN7000S 5.8.0.82 - 99 West 1370 MHz - .74m Dish - 1.5mbps down 196kbps up with 375MB CAP - installed October 2007 - Repair September 20011 - Linksys N3000 DD-WRT & WRT54G DD-WRT at neighbors house"
I wouldn't be too picky if you're letting a neighbor siphon your bandwidth too. | |
| | Reviews:
·HughesNet Satell..
| Re: Sharing is caring said by azelectron:"HN7000S 5.8.0.82 - 99 West 1370 MHz - .74m Dish - 1.5mbps down 196kbps up with 375MB CAP - installed October 2007 - Repair September 20011 - Linksys N3000 DD-WRT & WRT54G DD-WRT at neighbors house"
I wouldn't be too picky if you're letting a neighbor siphon your bandwidth too.
That was couple years ago. at the time neighbor was wanted to finish online school and sometimes her dial up connection drop out. so use my internet for backup.. you should check out my updated sig now...
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Frontier HT1000 - Linksys E3000 DD-WRT | |
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 solveforcesolveforcePremium
join:2007-03-08
La Habra, CA
·AT&T U-Verse
| How about the new Gen4 Satellite Connection by HughesNet? Has anyone else tried the new Gen4 Satellite connection by HughesNet besides "yolarry"? If so, how is it compared to the prior generation satellite? Is there a big difference? Your answers are truly appreciated!
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»www.SolveForce.com has the Telecom Bits
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| | Reviews:
·HughesNet Satell..
| Re: How about the new Gen4 Satellite Connection by HughesNet? said by solveforce:Has anyone else tried the new Gen4 Satellite connection by HughesNet besides "yolarry"? If so, how is it compared to the prior generation satellite? Is there a big difference? Your answers are truly appreciated!
I am now using Frontier broadband.. It uses Gen4. The speeds great but the caps and ping will always be the major problem. Unlimited time on my end 2am to 11am unlike the old HN7000S 2am to 7am
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Frontier HT1000 - Linksys E3000 DD-WRT | |
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 Review by jmpenguin
member for 9.4 years, 1707 visits, last login: 37 days ago
updated 70 days ago
- Labelle,Hendry,FL
- Contract price not specified.
- "All ways on capable no phone line tied up"
- "Weather locally and at NOC,"
- "Great - bought 5 more systems Dec 2004 3 more Sep 2005"
| Pre Sales information:
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Mail,DNS,News:
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(ratings match consensus)
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January 2010 - We bought a new house and now have Comcast Internet (Ugh)
April 2013 Comcast has improved greatly in past few years.
I am retired from county but still do consulting
My old comments still apply
Yes I know some people have a lot of problems. However we have no other high speed alternative. Speed wise compares to T! connection at office which is shared with about 100 other users over a WAN county wide.
Tech support seldom call them, Worked with HNS engineer to solve VPN problem with 7700 systems Installer for upgrade and new systems (8) was super met me at one site at 6:30 AM
I don't play games, download music.
Our home county was brushed by 4 hurricanes in 2004, I never lost Internet once, Sprint Phone lines were down ,Courthiouse lost Internet for 4 days.
Sprint became Embarq then became Century Link - service is still the same just changed their name no improvements, more and more locals dropping DSL and phone going to Comcast
Hughesnet keeps improving great for people needing reliable connections and not have to worry about lines being cut while tech making changes somewhere between your house and CO.
Comments:
| | HughesNet was a hughesnet customer for years, actually signed up with direcway before hughesnet bought them out. Stuck with them until 2012, late in 2011 my service slowed to a crawl, called and had to update to newest sat service. Service again slowed down in June, called in and was told I would have to update to Gen 4.
The service had gotten so slow that you could not access the Hughesnet self-diagnosis video on their website, buffered for 3 hours and still hadn't gotten through over 13 minutes of the videos. We have verizon smart phones through our office so I ended up using my smart phone as a hotspot and added 3 gig per month, we skype, bank, basically do everything except download netflix. The additional data cost $15 per month, damn cheap internet service and very reliable. For those interested, google the United States home office phone number for Hughes Net if you want to cancel, they train the overseas call centers to hang up on anyone trying to cancel, also train them to deny that there are any United States phone numbers for the Hughes Net offices. Pretty funny, stupid morons don't know anything except what they are told to read off the default screens in response to any question. | |
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Review by mr_saxman
member for 75 days, 0 visits, last login: 75 days ago
lodged 75 days ago
- Oskaloosa,Jefferson,KS
- Contract price not specified.
- "Decent Speed for people with no other options"
- "High lag, bad weather, FAP"
- "If you live in the country with nothing else, this is one of the better internet options"
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HughesNet is great for anyone that cant get cable or DSL. Speed is fair, usually around 5mB/s (4G speed are around 15) It's great for email, browsing the web, online shopping stuff like that. Playing MMPOG isn't going to work very well as well as anything like Skyping due to the high latency. Also be sure only to download large files during the free period 2-7AM EST
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